Great location with everything I need. Happy customer
Ken NCustomer Reviews for U-Haul Moving & Storage of Absecon
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Keep doing what y’all doing
Isaiah SRenting was extremely easy and a very good choice. Picking up the trailer was also quick and easy and the women who checked me out also hooked up my trailer. ❤️
Michael ZBeyond deplorable customer service to say the least.!!!!...
JOHN HKeep up the good work!
Christie THelena Burgess was very pleasant, attentive and helpful! I thoroughly enjoyed my customer service experience!
lasheeia IThe person working that day was very helpful, professional!!
Hans Vno wear crocs as a uniform for shoes..
Wilberto OWoman working had terrible customer service.
daniel sAll of they employ ease gave good customer service, and I would recommend this location to a friend And they were courteous and friendly
Charles JN/A
Darian ASo easy. Very friendly staff.
WILLIAM MWanted assistance from agents to remove equipment. We had to remove equipment with little assistance.
tamara bThe new manager is working out fine, she is super responsive. This is a valuable employee of u haul
ROBERT SThe only problem was that I reserved a furniture dolly with my reservation and the location did not have it.
John EThe woman that waited on me was really nice and professional . The 10 foot box truck was clean and well maintained . I’ve used this u haul facility numerous times and they are always friendly and professional
ROGER CThe customer service representative was excellent!!
Medina PHelena Burgess was friendly, very efficient and great to deal with.
John FThis place is the best!
Ralph SGreat customer service
magdalena hGot the truck and it was suppost to have blankets and hand truck in it, as ordered, and had to return to get them.
Mark OVery good service and kindness the best renting
antonio rTwice I have used U-Haul and both times I had to travel far to pick up the truck. This cost extra money for extra mileage when I could’ve picked it up in town but there are never is any available in town. It seems you always have the one location which is far from where I live.
Christian SEverything was easier than I had expected. I was literally in and out in 10 minutes.
maurice rthe coustomer service agent was great i was in and out new Boss Burgess has a great customer service team
gregory dNothing really. Great employees and services at Absecon Uhaul!
MICHAEL JCustomer service was excellent
Richard LMy hitch is very loose and loud. This was not a good job for the money I spent to have it install. The front counter person wasn't nice at all. I left the lot and came back to the installer, he look at it and said its ok. Who am I. I went with it. These places takes advantage of women. Alanna Johnson 609-892-2928
alanna jThey told me I can drop the key at the door after the store hours which I did in the same day. I called them to check if everything is ok they told me there’s $ 20 extra charge because I dropped the key after store hours as I drove the truck hours away less than estimated mileage. I told them nobody told me about extra charges when I drop the key after store hours .
Mahmoud AChris was awesome made the entire experience
Sean PNA
Michael PGreat service. Thanks ladies. 😊
Myron CThe staff at the Absecon U-Haul were professional and helpful! They assisted me in connecting my tow dolly, checking the operation of the lights, and loading my vehicle.
William FJob was done well however communication with when it was completed was the issue. They never called me to let me know it was ready for pickup. I called twice and could not reach them nor could the central office. I ended up going back before they were to close and it was done, thank goodness.
vincent tGreat customer service! Awesome spot to use for your moving vehicles. So seemlless
Shane BCoffee, Tea, Hot CoCo… During The Winter Months..
Tina TCheck out was also fast and friendly. I was very happy with the whole experience.
tim wLocation is understaffed. I booked a reservation with a MANAGER (Anthony Paladino) who never put the reservation in the system so that when I showed up to have it done, the crew could not do the work and my move was delayed by over a day, also resulting in a loss of work for me, and therefore a loss of income at a crucial time. To be fair, the hitch specialest, Chris, did his best and stayed late the next night to get the work done, but when the location manager, Helena, showed up to close up and take my payment, she refused to honor the discount BOTH her employees offered me for my trouble, as well as the $50 coupon issued to me on the phone and by email. Also, the chains were put on wrong and one of the tires was almost flat. Overall TERRIBLE experience.
Alexis RI was overcharged outrageously. Service charges that aren’t correct. This location needs to be shut down immediately.
Bruce HTruck was clean but in too old and poor condition for long distance one-way driving. Van bounced up and down at slightest bump no matter how slow I drove. Brakes were falling apart so notified 4th St, Brooklyn drop-off location. They noted it.
Marvin MStay in business.
LUZ DMy experience making my reservation on Saturday at the Absecon location was straight to the point and I was informed of all rate changes per certain dates! At pick up Sunday Nicholas was friendly and knowledgeable…fixed any issues prior and my return was easy! Thank You!!
CANDICE KEverything was quick easy and convenient, thanks!
Robert PEvery thing are good will purchase again
yiuchuen pLeft mirror was broken,
Arup MCustomer service was 100% satisfaction
JOHN HHelena is great. This is a professional operation that executes well.
Daniel DRude manager
Khalid QI was insulted, belittled, and literally screamed at by the employee at this location. He interrupted my efforts to follow the posted directions to return the trailer and demanded I back the trailer into its final destination to make it “easier for him.” I finally unhooked it and left it where it stood because I wasn’t going to tolerate a moment more of the insults to me and my wife. It was a terrible experience. You can improve this location by identifying and firing this individual.
Samuel JAreal was very patient with me and very helpful.
JODI M | First ImpressionsThe rep was very helpful. I alway have helpful reps when i use this location. It’s always my first choice when i rent a truck.
Gregory BI had a wonderful experience today. Tarik was awesome! He was very helpful, efficient and provided exceptional service. 10/10. This will be my new preferred location. Thank you!
jamila bAlways a great experience at Absecon uhal!!
Genine MAbsolutely nothing Thank you 😊
Cassandra FLots of damage to my books and blankets by rodents
lynda z | Overall ExperienceOffice very efficient. Reservation was handled professionally and courteously. I would definitely recommend this location again. I’ve been using it for eight months of the year for five years. We will continue to use it for our food distribution needs.
Richard YMy only complaint was I had the truck for about 5 hrs. Drove 86 miles. $145 was a bit expensive.
Maria PBe more accurate with the actual fuel level. Mine was noted on the contract as being helpful. It was less than half full. Which I have the screenshot of it was less than half full returning the vehicle I purchased $17 worth of gas with intentions of covering my usage. It pushed the amount of fuel in the vehicle more than 3/4 of a tank I was not reimburse, nor was I given any type of a credit or further consideration. This is wrong grossly unfair, you have a policy for every gallon is replaced in the vehicle by the company would cost the customer five dollars per gallon how about the reversal for every gallon over the designated amount stated on the contract that I returned the vehicle with I should be reimbursed five dollars. There’s nothing in the contract that states you will or won’t be reimbursed I feel the company should pay the five dollars for every gallon over company. Personnel stated there was no payment to be had and it’s not the companies policy to pay for any gas over the amount necessary. I won’t be using U-Haul anymore and I will discuss with any and all of my friends or possible customers for U-Haul not to use your service you’re not fair if you’re going to charge me five dollars for every gallon and I don’t put back in. You should pay five dollars for every gallon that I put over the designated or required amount I don’t get mad I get even I won’t use your services ever again, and I will campaign to have other people made aware of your company policy not to reimburse for any gas over the amount that was stated on the contract plus the fact that you were sending a vehicle out with less than a half a tank a half a tank was stated on the contract as being in the vehicle before it left the station there’s more of us than it is a view, and I hope that people find out about this unfair policy. I’m very disappointed Sorrowfully submitted John Mallory
John MReturned the truck after hours. The facility was closed.
Michele APricing was a bit steep for what you got and the website and app are extremely glitchy and not reliable. Everything else was good though.
Brandon W | Overall ExperiencePam Eckert deserves a raise and a promotion! This woman was like an angel who came to my assistance in what have been the darkest days of my life. Pam restored my faith in mankind with good deeds and actions. On the verge of losing a lifetime accumulation of my household personal property due to a number of unfortunate events including COVID, I found myself homeless after being a homeowner for 30 years. In banking insurance investments and taxation for the last 30 years and self employed for the last 12, shut down and go out of business in 2021. Imagine homeless and without employment after being successful all my life? People shun you in life when things of this nature happen, but not Pam! I have to say if there was ever a company with a heart, it's U-Haul, and Pam Eckert is that heart! She understands this is a people business and not just moving & storage of things business. The world would be a better place with more people like Pam Eckert!
William B | Overall ExperiencePrice increased 20% 2 months after moving into unit.
Michael G | Overall ExperienceDan was very helpful and professional.. Wish there was a Dan in every UHaul. Him and his his staff are excellent to work with. I know if Dan is not there Sandra and Helena will take good care of their customers. I give this location 5 stars. No other UHaul is better.
sandra p | Overall ExperienceMy dealings with the overall facility were fine. Dan D. was great to deal with and always helpful. My only complaint is when I moved my stuff out on 11/6 there were mice droppings/poop on my belongings. I'm sure this may happen from time to time at storage places
Jeanie S | Overall ExperienceAll went well. Young man that helped me get sorted was professional and friendly. That’s what I needed.
Julie R | First ImpressionsWe rented a UHaul truck for a quick moveout from Philly at the very beginning of this pandemic. The truck was great, as well as the staff. We utilized the free month for college students of a small storage unit. It was greatly appreciated. We got the smallest unit that was offered, which was more than we needed. We were in and out within the 1 month, but I cannot express how invaluable this was as we had 2 college kids moving back into our small home. Thank you UHaul!
April S | Overall ExperienceThe woman who completed the move in process was helpful, knowledgeable and quick.
Brian H | First Impressions