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Michele W.Customer Reviews for U-Haul Moving & Storage of Altadena
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The first location I went to cancelled my reservation. They sent me to a 2nd location that was closed. It was only when I called the 800 number did I get an extremest helpful woman who found me a truck at yet another location. The truck was a disaster. Filthy and ran terribly. Please tell me why I should continue to rent from you? WF
William F.The UHaul team was very helpful. The pick up and drop off was really easy and the receipt and confirmation all came to my email.
Patrick S.There was one guy, working Saturday night that was a complete idiot. Didn't know what was going on on the screen, kept starting to watch videos, loudly, on his phone, and didn't know how to complete the rental with a customer.
emil G.Great staff very friendly and helpful
GLORIA A.Have more than one person available. How can one employee run a whole store?
Bryant D.The representative that help me was very helpful in selecting right equipment for my needs. Very professional and respectful.
Pablo P.I was not given the two dozen furniture pads I had ordered online even though I mentioned them to the employee. I was charged for the pads although they were not provided. I had to call to request a refund for that overcharge. The first time I called, I was put on hold, waited, then gave up. I tried another number and got through. I was told that I would be refunded appropriately, but the amount listed on the online receipt is unchanged and I have not received documentation of the change.
Jonathan R.Please deodorizer the cabins especially after smokers.
Ian C.David was awesome and super helpful!
Nolan M.Angel was an angel for real
sylvester C.The customer service is great and equipment was new.
Melissa T.flat rates without mileage would be helpful.
Janis R.Keep doing a good job guys!
Jose A.Nothing.
thomas D.Everything was great
Kimberly B.Minor damage was unnoticed and caused delay in moving. Staff was quick to address the situation and corrected the issue.
TIMOTHY F.I was told at the last moment that my equipment would not be available at the predetermined spot. Fortunately I called and I was then told that the equipment I'll be using is 20 miles away. This was not planned for not being told about the location was really quite poor form.
Doron B.All the personnel they are very helpful polite and professional a pleasant experience.
Al H.Customer Service was excellent! Explanation of policy and expectations were clear and professional. Thank you
Daniel G.Employees were efficient and helpful as well.
Kira D.I can't think of any improvement to be honest. Also the 2 moving helpers, Cesar and Luis with Morales Moving did an amazing job!!! They were so fast, proactive, experienced, and polite. That made the movie experience with U-Haul perfect.
Anna W.Nothing it all was well, they answered all the questions very respectful
milllie R.Actually come with the customer to check the vehicles and explain where the gas tank is located. That would be the courteous service to provide.
Denise D.Logan and David were very professional and took care of my clients needs.
David M.work more talk less 🙏🏼
deven J.Cleaner interior Door jammed and very difficult to open
Aida H.The truck was very dirty. I couldn't see out the windshield and the mirrors. Truck ran fine.
David T.Absolutely nothing. Royce got me out licketty split & Daniel took me back without delay. Incredibly easy.
Alex B.Excellent service, equipment, and price. I was thinking about buying a personal truck, but there's no need knowing it's so easy to rent a truck from U Haul.
Dennis P.Make sure D. Combe adjust my contract to reflect the correct mileage on pickup and return as well as the correct gas readings. The info on contract he gave me wasn't accurate. He promised me he would update the system. I will be following up to make sure believe me.
Shirley A.Very helpful!
Martha H.The employees are helpful and hardworking.
Kynan M.brand new trailers!!
LYNNE A.I find the storage convenient...
BRENDA LEE S. | First ImpressionsContinue doing what you are during.
Elisha H.Both of the guys I worked with were OUTSTANDING… helpful, knowledgeable, and courteous. Thanks for all your help!
John H.This particular cargo van was not very clean- especially compared to past vehicles that I've rented from this location.
Coleen S.Unfriendly staff, the only reason I keep going back there is the proximity to my home. They unfairly charged me for an extra day (that's because it took them 3 hours to check in the equipment, even though they said I should leave and they will email me a receipt in 15 mins; I seriously dislike how they do it all electronically, it feels like they don't want to deal with people and they can do whatever the heck they want with charging you and you can't push back because you are no longer at their office to protest),I had to call back twice to get them to reverse the charge and I still have not seen the credit back on my credit card. Uhaul store personnel are very hit or miss some are wonderful but several are unprofessional and rude.
Ilia F.This was the second location I went to in order to pick up my auto transporter. The first location in LA did not have my "RESERVED" car transporter and had me call U-Haul to find another one in the area. They sent me to this Altadena location. When I arrived there, I was told the auto transporter was rented to someone else by mistake and would not be available till the morning. Since I had already moved my son out of his apartment, we had to get a hotel for the night to deal with U-Haul not having my auto transporter at 2 different "RESERVED" locations. I got the auto transporter the next day in the morning, but my trip from LA was delayed almost 24 hours. This was a very frustrating experience. The U-Haul employee I dealt with, Angel, was nice.
Bruce M.More storage units. Lower prices
Douglas P.This location has a deceptive practice and defrauded me. I would never recommend anyone to visit this location.
John S.Fast, easy and friendly. Five Star service and an example of how to run a business with ease and efficiency. Thank you so much.
michael J.GREAT CUSTOMER SERVICE! The location manager, Logan McClain, was especially helpful getting me set up with my moving van. Logan and his staff were kind and professional every step of the way.
Megan A.They didn't have no dollies or hand trucks and had no idea I was coming need to wake up those people in the morning maybe they were stoned
Raul C.Everything worked well Thank you
IGNACIO S.Great customer service. But I am owed a refund for mileage not used.
Tanja D.The store did not have dolley's available and the one's available to for purchase needed to be logged into the system which delayed my appointment, The van had 1/8 of a tank of gas. I was driving the truck over a 100 miles and was only given a $24 credit. To fill the truck up to 100% cost me $108. The credit was not a fair trade-off.
John W.Staff was great.
Michael H.The original drop off location was changed mid day for no reason and when I got to the drop off location they were closed and had to contact customer service about changing the drop off location
Eric E.Excellent customer service
Vada M.I reserved a furniture dolly on your system and when I picked up the truck they informed me that they do NOT rent furniture dollies. I showed them my reservation record and they said yes but sorry the reservation system does not reflect what can actually be reserved. WTF? So I had to buy a dolly instead. This royally ticked me off and rightfully so. Your reserving equipment operation needs to be consistent with how you actually operate. This is not presently the case.
Charles G.Logan was great
LEO B.All good
Corinn G.What I didn't like was that I rented one time then a week later they wouldnt rent me another time for some reson
Alex S.Entire staff was very helpful and completely went out of their way for me in a serious time of need. Everything was easy convenient and I definitely recommend altadena uhaul to everyone for truck rental or storage needs. Thank u Logan and the rest of the staff at uhaul
Princess P. | First ImpressionsGreat service and very helpful .
Michael F.Everything is running very well after the ,management change. As a very frequent renter it was a little rocky at first. Logan is very accommodating, polite and professional. We have also had really good service from his staff!
ALLISON C.The young man who helped us was knowledgeable and polite.
Cheryl M.Everytime I purchase a storage at one of your facilities I always have continuous problems checking in on the outer doors. It doesn't matter what my pin number is or if I had the access card to swipe. It has started again with the new storage already; what a headache.
Courtney J. | Overall ExperienceVery nice
Benjamin S. | Overall ExperienceOnly had a few issues during the almost 2 years we used. We were unaware the facility closed and there as no after hours availability and we switched payment types and gave them the information via phone 2 times but it didn’t register in the system. When we went to the facility and the gentlemen quickly fixed the issue. That’s the only issues we had. Overall very good service. Above average/ Excellent.
Anthony C. | Overall ExperienceGreat team of guys working together to get you in and out quickly.
George G. | First ImpressionsFriendly service attentive to my need as far as space and location I rented a 5x5 storage this location has a great staff👍
sasha t. | First ImpressionsThe door wouldn’t open for me although I was at the storage facility 30 mins before close
MORGAN M. | First ImpressionsThe guys are always friendly and professional, going the extra mile to accommodate their customers. There are many Uhaul offices closer to my home But my preference is the Altadena office to do business.
SHARON S. | First ImpressionsFriendly staff, efficient, convenient. Everything ready :)
Boris B. | First ImpressionsLogan the manager and staff was friendly and a pleasure to deal with
gregory w. | Overall ExperienceGreat branch
Immanuel C. | Overall ExperienceTwo things would make this place better: lighting INSIDE the storage units. (once we forgot a flashlight--impossible) and a dumpster (we had to take all our old boxes/packaging and search for another place to dump them.) Better yet: offer a recycling bin! Everything was clean/safe/friendly! Thank you!
navin p. | Overall ExperienceThe manager and staff were extremely helpful.
DAWNA W. | First ImpressionsExcellent customer service at this location.
Debra M. | First ImpressionsPricing is high. Hours are limiting. I should have access until 10pm.
ryan b. | Overall ExperienceHave not moved into space yet
DAWNELL H. | First ImpressionsSliding doors are usually left open after business hours , after being a loyal customer my storage acces was blocked and denied , after I was terminated as an employee. Not taking into consideration that I was still a paying storage customer.
Christyan M. | Overall ExperienceWhen I need a Storage I will always come to U-haul thank you for your service.
Loretta P. | Overall ExperienceEsmeralda was very knowable and super helpful. She explained in detail the requirements that are expected of me as far as payment schedules. She was so helpful and she professional
Sheridon D. | First ImpressionsCesar was most helpful
Eric B. | Overall ExperienceThis is an extremely well-run facility and the staff has always been very helpful. The rental trucks, which I've used several times, are always very clean, and the storage area is immaculate, well lit and secure. If I ever needed to rent storage space again, this would be my first choice. And I'll continue to use the truck rental services whenever needed.
Paul C. | Overall Experienceeveryone at the facility was friendly and helpful. I enjoyed doing business and will recommend it highly.
Kelly K. | Overall ExperienceI love the service and I will do business with you guys again and recommend to others as well.
JORDAN L. | First ImpressionsThe employees have no clue what’s going on at all only when the boss is in there can you get anything done.
Shawn S. | Overall ExperienceThe staff was very helpful. When I was there it was busy and they could use more help.
Kelly K. | First ImpressionsExcellent and friendly service from all the staff!
Andrew J. | Overall ExperienceI've been with you all since 2015 and from day one it's been great. The staff is different now but still nice.
DEBORAH J. | Overall ExperienceI had no problems ever at all with my storage or the staff. It was easy and convenient for me. thank you U-Haul.
Krista R. | Overall ExperienceEveryone was very courteous and explained the process to me.
Sally J. | Overall ExperienceGreat experience.
Donald T. | First ImpressionsThere was no light in unit 098 so that was a challenge. Everything else was fine.
UP S. | Overall ExperienceAll staff was very helpful!
NEEKO M. | Overall ExperienceStaff are great. I kept my belongings there for waaay too long so I often forgot how to get in to my unit. They always patiently reminded me how to do it.
LUCY V. | Overall ExperienceAfter paying for unit first, it was rented to someone else also. Came to check my space, was occupied and locked. No other unit that size available. Manager wouldn’t vacate. Unprofessional!
fern b. | First ImpressionsVery professional staff.
timothy d. | Overall Experience05-13-2019: Chris and his staff were always helpful, courteous and very easy to do business with. I would recommend this U-Haul Storage Facility to everyone.
Lydia L. | Overall ExperienceThank you for all your support, patience and assistance during my stay and move out at the Altadena facility. Great customer service . Staff was great. Thanks to all for everything.
Linda K. | Overall ExperienceFacility is well maintained and the staff is helpful. An improvement would be to extend the hours of operation until 9:00pm!! Thank you for your service. (Also the late fee of $65 on $85 unit is high)
Peter d. | Overall ExperienceThese guys always do a great job of getting you outfitted and out the door quickly.
Russ S. | Overall ExperienceStorage unit was always clean and well maintained. I had my storage unit for over 3 years and all my things were in excellent condition when I removed them. I recommend this facility to anyone looking
KANDACE F. | Overall ExperienceThe woman I spoke with could not have been nicer, more professional or helpful. Very sweet on the phone and very nice.
Jonathan W. | Overall ExperienceNo callback from manager for message left
Eric A. | Overall ExperienceChris the manager when above and beyond I was going to loose my storage unit but thanks to him I dint he work out a payment plan with me I was able to move out and keep my things. Thank u altadena uha
Mariela v. | Overall ExperienceThe staff was great
ramon m. | Overall ExperienceThe staff is exceptional! Christian was always friendly, helpful, professional and just an all around great guy.
Candace C. | Overall ExperienceGreat and very helpful staff. They just need more help/staff.
Eddy P. | ReservationThe on-site manager Chris was extremely helpful and always friendly - great customer service!
jo d. | Overall ExperienceI’ve checked out before my month was up, the young man at the counter told me he would email my receipt, but all I got was another monthly charge... Please fix thi
Philip C. | Overall ExperienceThe staff is extremely helpful and proactive. They know and like their work. Every visit to facility have been a nice experience. Thank you so much!
INOCENcIA C. | Overall Experience