Customer Reviews for U-Haul Moving & Storage of Altadena

4,146 reviews

2320 N Lincoln Av   Altadena, CA 91001
(N Of Woodbury)

(626) 791-0952

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 3:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(626) 791-0952

2320 N Lincoln Av
Altadena, CA 91001
(N Of Woodbury)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 3:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Michele W. 
Rating:
1.0

The first location I went to cancelled my reservation. They sent me to a 2nd location that was closed. It was only when I called the 800 number did I get an extremest helpful woman who found me a truck at yet another location. The truck was a disaster. Filthy and ran terribly. Please tell me why I should continue to rent from you? WF

William F. 
Rating:
5.0

Customer did not leave a comment.

Ralph D. 
Rating:
5.0

The UHaul team was very helpful. The pick up and drop off was really easy and the receipt and confirmation all came to my email.

Patrick S. 
Rating:
5.0

There was one guy, working Saturday night that was a complete idiot. Didn't know what was going on on the screen, kept starting to watch videos, loudly, on his phone, and didn't know how to complete the rental with a customer.

emil G. 
Rating:
5.0

Great staff very friendly and helpful

GLORIA A. 
Rating:
3.0

Have more than one person available. How can one employee run a whole store?

Bryant D. 
Rating:
5.0

Customer did not leave a comment.

FLOR M. 
Rating:
5.0

The representative that help me was very helpful in selecting right equipment for my needs. Very professional and respectful.

Pablo P. 
Rating:
3.0

I was not given the two dozen furniture pads I had ordered online even though I mentioned them to the employee. I was charged for the pads although they were not provided. I had to call to request a refund for that overcharge. The first time I called, I was put on hold, waited, then gave up. I tried another number and got through. I was told that I would be refunded appropriately, but the amount listed on the online receipt is unchanged and I have not received documentation of the change.

Jonathan R. 
Rating:
5.0

Please deodorizer the cabins especially after smokers.

Ian C. 
Rating:
5.0

David was awesome and super helpful!

Nolan M. 
Rating:
5.0

Angel was an angel for real

sylvester C. 
Rating:
5.0

The customer service is great and equipment was new.

Melissa T. 
Rating:
3.0

flat rates without mileage would be helpful.

Janis R. 
Rating:
5.0

Keep doing a good job guys!

Jose A. 
Rating:
5.0

Nothing.

thomas D. 
Rating:
5.0

Customer did not leave a comment.

lindsay H. 
Rating:
5.0

Customer did not leave a comment.

CESAR C. 
Rating:
5.0

Everything was great

Kimberly B. 
Rating:
5.0

Minor damage was unnoticed and caused delay in moving. Staff was quick to address the situation and corrected the issue.

TIMOTHY F. 
Rating:
5.0

I was told at the last moment that my equipment would not be available at the predetermined spot. Fortunately I called and I was then told that the equipment I'll be using is 20 miles away. This was not planned for not being told about the location was really quite poor form.

Doron B. 
Rating:
5.0

Customer did not leave a comment.

Brian J. 
Rating:
5.0

All the personnel they are very helpful polite and professional a pleasant experience.

Al H. 
Rating:
4.0

Customer did not leave a comment.

John R. H. 
Rating:
5.0

Customer did not leave a comment.

Loren A. 
Rating:
5.0

Customer Service was excellent! Explanation of policy and expectations were clear and professional. Thank you

Daniel G. 
Rating:
5.0

Employees were efficient and helpful as well.

Kira D. 
Rating:
5.0

I can't think of any improvement to be honest. Also the 2 moving helpers, Cesar and Luis with Morales Moving did an amazing job!!! They were so fast, proactive, experienced, and polite. That made the movie experience with U-Haul perfect.

Anna W. 
Rating:
5.0

Nothing it all was well, they answered all the questions very respectful

milllie R. 
Rating:
5.0

Customer did not leave a comment.

Tiffany B. 
Rating:
5.0

Customer did not leave a comment.

Hanqing Z. 
Rating:
3.0

Customer did not leave a comment.

david E. 
Rating:
5.0

Actually come with the customer to check the vehicles and explain where the gas tank is located. That would be the courteous service to provide.

Denise D. 
Rating:
5.0

Logan and David were very professional and took care of my clients needs.

David M. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Customer did not leave a comment.

Stephanie T. 
Rating:
3.0

work more talk less 🙏🏼

deven J. 
Rating:
3.0

Cleaner interior Door jammed and very difficult to open

Aida H. 
Rating:
5.0

Customer did not leave a comment.

Adrian M. 
Rating:
5.0

Customer did not leave a comment.

Kim C. 
Rating:
4.0

Customer did not leave a comment.

Brian J. 
Rating:
5.0

The truck was very dirty. I couldn't see out the windshield and the mirrors. Truck ran fine.

David T. 
Rating:
5.0

Customer did not leave a comment.

Steven N. 
Rating:
5.0

Customer did not leave a comment.

SCARLETT D. 
Rating:
5.0

Absolutely nothing. Royce got me out licketty split & Daniel took me back without delay. Incredibly easy.

Alex B. 
Rating:
5.0

Excellent service, equipment, and price. I was thinking about buying a personal truck, but there's no need knowing it's so easy to rent a truck from U Haul.

Dennis P. 
Rating:
3.0

Customer did not leave a comment.

William D. 
Rating:
1.0

Make sure D. Combe adjust my contract to reflect the correct mileage on pickup and return as well as the correct gas readings. The info on contract he gave me wasn't accurate. He promised me he would update the system. I will be following up to make sure believe me.

Shirley A. 
Rating:
5.0

Very helpful!

Martha H. 
Rating:
5.0

The employees are helpful and hardworking.

Kynan M. 
Rating:
5.0

brand new trailers!!

LYNNE A. 
Rating:
4.0

I find the storage convenient...

BRENDA LEE S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa Lou Y. 
Rating:
5.0

Continue doing what you are during.

Elisha H. 
Rating:
5.0

Both of the guys I worked with were OUTSTANDING… helpful, knowledgeable, and courteous. Thanks for all your help!

John H. 
Rating:
5.0

Customer did not leave a comment.

Gary S. 
Rating:
4.0

This particular cargo van was not very clean- especially compared to past vehicles that I've rented from this location.

Coleen S. 
Rating:
5.0

Customer did not leave a comment.

Chelisa V. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL K. 
Rating:
1.0

Unfriendly staff, the only reason I keep going back there is the proximity to my home. They unfairly charged me for an extra day (that's because it took them 3 hours to check in the equipment, even though they said I should leave and they will email me a receipt in 15 mins; I seriously dislike how they do it all electronically, it feels like they don't want to deal with people and they can do whatever the heck they want with charging you and you can't push back because you are no longer at their office to protest),I had to call back twice to get them to reverse the charge and I still have not seen the credit back on my credit card. Uhaul store personnel are very hit or miss some are wonderful but several are unprofessional and rude.

Ilia F. 
Rating:
5.0

Customer did not leave a comment.

George G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

idain B. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Neil H. 
Rating:
5.0

Customer did not leave a comment.

TRACEY J. 
Rating:
5.0

Customer did not leave a comment.

RaeAnna W. 
Rating:
3.0

This was the second location I went to in order to pick up my auto transporter. The first location in LA did not have my "RESERVED" car transporter and had me call U-Haul to find another one in the area. They sent me to this Altadena location. When I arrived there, I was told the auto transporter was rented to someone else by mistake and would not be available till the morning. Since I had already moved my son out of his apartment, we had to get a hotel for the night to deal with U-Haul not having my auto transporter at 2 different "RESERVED" locations. I got the auto transporter the next day in the morning, but my trip from LA was delayed almost 24 hours. This was a very frustrating experience. The U-Haul employee I dealt with, Angel, was nice.

Bruce M. 
Rating:
5.0

More storage units. Lower prices

Douglas P. 
Rating:
5.0

Customer did not leave a comment.

Lisa Lou Y. 
Rating:
1.0

This location has a deceptive practice and defrauded me. I would never recommend anyone to visit this location.

John S. 
Rating:
5.0

Fast, easy and friendly. Five Star service and an example of how to run a business with ease and efficiency. Thank you so much.

michael J. 
Rating:
5.0

GREAT CUSTOMER SERVICE! The location manager, Logan McClain, was especially helpful getting me set up with my moving van. Logan and his staff were kind and professional every step of the way.

Megan A. 
Rating:
4.0

Customer did not leave a comment.

Brent H. 
Rating:
5.0

Customer did not leave a comment.

DANIEL S. 
Rating:
1.0

They didn't have no dollies or hand trucks and had no idea I was coming need to wake up those people in the morning maybe they were stoned

Raul C. 
Rating:
4.0

Customer did not leave a comment.

Alvin M. 
Rating:
5.0

Everything worked well Thank you

IGNACIO S. 
Rating:
4.0

Customer did not leave a comment.

leo L. 
Rating:
5.0

Customer did not leave a comment.

Eva P. 
Rating:
5.0

Customer did not leave a comment.

DinosChickenandB D. 
Rating:
5.0

Customer did not leave a comment.

Scott T. 
Rating:
5.0

Great customer service. But I am owed a refund for mileage not used.

Tanja D. 
Rating:
3.0

The store did not have dolley's available and the one's available to for purchase needed to be logged into the system which delayed my appointment, The van had 1/8 of a tank of gas. I was driving the truck over a 100 miles and was only given a $24 credit. To fill the truck up to 100% cost me $108. The credit was not a fair trade-off.

John W. 
Rating:
5.0

Staff was great.

Michael H. 
Rating:
3.0

The original drop off location was changed mid day for no reason and when I got to the drop off location they were closed and had to contact customer service about changing the drop off location

Eric E. 
Rating:
5.0

Customer did not leave a comment.

GENEVIEVE M.  |  First Impressions 
Rating:
5.0

Excellent customer service

Vada M. 
Rating:
5.0

I reserved a furniture dolly on your system and when I picked up the truck they informed me that they do NOT rent furniture dollies. I showed them my reservation record and they said yes but sorry the reservation system does not reflect what can actually be reserved. WTF? So I had to buy a dolly instead. This royally ticked me off and rightfully so. Your reserving equipment operation needs to be consistent with how you actually operate. This is not presently the case.

Charles G. 
Rating:
5.0

Customer did not leave a comment.

Barbara T. 
Rating:
5.0

Logan was great

LEO B. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

All good

Corinn G. 
Rating:
5.0

Customer did not leave a comment.

ANTONIO G. 
Rating:
5.0

What I didn't like was that I rented one time then a week later they wouldnt rent me another time for some reson

Alex S. 
Rating:
5.0

Entire staff was very helpful and completely went out of their way for me in a serious time of need. Everything was easy convenient and I definitely recommend altadena uhaul to everyone for truck rental or storage needs. Thank u Logan and the rest of the staff at uhaul

Princess P.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Sasha R. 
Rating:
5.0

Great service and very helpful .

Michael F. 
Rating:
5.0

Customer did not leave a comment.

Douglas S. 
Rating:
5.0

Everything is running very well after the ,management change. As a very frequent renter it was a little rocky at first. Logan is very accommodating, polite and professional. We have also had really good service from his staff!

ALLISON C. 
Rating:
5.0

The young man who helped us was knowledgeable and polite.

Cheryl M. 
Rating:
5.0

Customer did not leave a comment.

Wanda R. 
Rating:
4.0

Customer did not leave a comment.

Kathleen G. 
Rating:
3.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Customer did not leave a comment.

Michael B.  |  Online Move In 
Rating:
4.0

Everytime I purchase a storage at one of your facilities I always have continuous problems checking in on the outer doors. It doesn't matter what my pin number is or if I had the access card to swipe. It has started again with the new storage already; what a headache.

Courtney J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jose T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANNETTE C.  |  First Impressions 
Rating:
4.0

Very nice

Benjamin S.  |  Overall Experience 
Rating:
5.0

Only had a few issues during the almost 2 years we used. We were unaware the facility closed and there as no after hours availability and we switched payment types and gave them the information via phone 2 times but it didn’t register in the system. When we went to the facility and the gentlemen quickly fixed the issue. That’s the only issues we had. Overall very good service. Above average/ Excellent.

Anthony C.  |  Overall Experience 
Rating:
4.0

Great team of guys working together to get you in and out quickly.

George G.  |  First Impressions 
Rating:
5.0

Friendly service attentive to my need as far as space and location I rented a 5x5 storage this location has a great staff👍

sasha t.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

paul t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Theresa B.  |  Overall Experience 
Rating:
3.0

The door wouldn’t open for me although I was at the storage facility 30 mins before close

MORGAN M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maynor S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

eric m.  |  Overall Experience 
Rating:
5.0

The guys are always friendly and professional, going the extra mile to accommodate their customers. There are many Uhaul offices closer to my home But my preference is the Altadena office to do business.

SHARON S.  |  First Impressions 
Rating:
5.0

Friendly staff, efficient, convenient. Everything ready :)

Boris B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

owen p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Meyerer M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

PEGGY M.  |  Overall Experience 
Rating:
5.0

Logan the manager and staff was friendly and a pleasure to deal with

gregory w.  |  Overall Experience 
Rating:
5.0

Great branch

Immanuel C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tracy H.  |  Overall Experience 
Rating:
5.0

Two things would make this place better: lighting INSIDE the storage units. (once we forgot a flashlight--impossible) and a dumpster (we had to take all our old boxes/packaging and search for another place to dump them.) Better yet: offer a recycling bin! Everything was clean/safe/friendly! Thank you!

navin p.  |  Overall Experience 
Rating:
5.0

The manager and staff were extremely helpful.

DAWNA W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Terence A.  |  Overall Experience 
Rating:
5.0

Excellent customer service at this location.

Debra M.  |  First Impressions 
Rating:
3.0

Pricing is high. Hours are limiting. I should have access until 10pm.

ryan b.  |  Overall Experience 
Rating:
3.0

Have not moved into space yet

DAWNELL H.  |  First Impressions 
Rating:
1.0

Sliding doors are usually left open after business hours , after being a loyal customer my storage acces was blocked and denied , after I was terminated as an employee. Not taking into consideration that I was still a paying storage customer.

Christyan M.  |  Overall Experience 
Rating:
5.0

When I need a Storage I will always come to U-haul thank you for your service.

Loretta P.  |  Overall Experience 
Rating:
5.0

Esmeralda was very knowable and super helpful. She explained in detail the requirements that are expected of me as far as payment schedules. She was so helpful and she professional

Sheridon D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

trasye o.  |  Overall Experience 
Rating:
4.0

Cesar was most helpful

Eric B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Detrick B.  |  First Impressions 
Rating:
5.0

This is an extremely well-run facility and the staff has always been very helpful. The rental trucks, which I've used several times, are always very clean, and the storage area is immaculate, well lit and secure. If I ever needed to rent storage space again, this would be my first choice. And I'll continue to use the truck rental services whenever needed.

Paul C.  |  Overall Experience 
Rating:
5.0

everyone at the facility was friendly and helpful. I enjoyed doing business and will recommend it highly.

Kelly K.  |  Overall Experience 
Rating:
5.0

I love the service and I will do business with you guys again and recommend to others as well.

JORDAN L.  |  First Impressions 
Rating:
1.0

The employees have no clue what’s going on at all only when the boss is in there can you get anything done.

Shawn S.  |  Overall Experience 
Rating:
5.0

The staff was very helpful. When I was there it was busy and they could use more help.

Kelly K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stefanie Y.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Elyesaf O.  |  Overall Experience 
Rating:
5.0

Excellent and friendly service from all the staff!

Andrew J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrick F.  |  First Impressions 
Rating:
5.0

I've been with you all since 2015 and from day one it's been great. The staff is different now but still nice.

DEBORAH J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew J.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Eric B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa J.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

shawn m.  |  Overall Experience 
Rating:
5.0

I had no problems ever at all with my storage or the staff. It was easy and convenient for me. thank you U-Haul.

Krista R.  |  Overall Experience 
Rating:
4.0

Everyone was very courteous and explained the process to me.

Sally J.  |  Overall Experience 
Rating:
5.0

Great experience.

Donald T.  |  First Impressions 
Rating:
4.0

There was no light in unit 098 so that was a challenge. Everything else was fine.

UP S.  |  Overall Experience 
Rating:
5.0

All staff was very helpful!

NEEKO M.  |  Overall Experience 
Rating:
5.0

Staff are great. I kept my belongings there for waaay too long so I often forgot how to get in to my unit. They always patiently reminded me how to do it.

LUCY V.  |  Overall Experience 
Rating:
1.0

After paying for unit first, it was rented to someone else also. Came to check my space, was occupied and locked. No other unit that size available. Manager wouldn’t vacate. Unprofessional!

fern b.  |  First Impressions 
Rating:
5.0

Very professional staff.

timothy d.  |  Overall Experience 
Rating:
5.0

05-13-2019: Chris and his staff were always helpful, courteous and very easy to do business with. I would recommend this U-Haul Storage Facility to everyone.

Lydia L.  |  Overall Experience 
Rating:
4.0

Thank you for all your support, patience and assistance during my stay and move out at the Altadena facility. Great customer service . Staff was great. Thanks to all for everything.

Linda K.  |  Overall Experience 
Rating:
4.0

Facility is well maintained and the staff is helpful. An improvement would be to extend the hours of operation until 9:00pm!! Thank you for your service. (Also the late fee of $65 on $85 unit is high)

Peter d.  |  Overall Experience 
Rating:
4.0

These guys always do a great job of getting you outfitted and out the door quickly.

Russ S.  |  Overall Experience 
Rating:
5.0

Storage unit was always clean and well maintained. I had my storage unit for over 3 years and all my things were in excellent condition when I removed them. I recommend this facility to anyone looking

KANDACE F.  |  Overall Experience 
Rating:
5.0

The woman I spoke with could not have been nicer, more professional or helpful. Very sweet on the phone and very nice.

Jonathan W.  |  Overall Experience 
Rating:
1.0

No callback from manager for message left

Eric A.  |  Overall Experience 
Rating:
5.0

Chris the manager when above and beyond I was going to loose my storage unit but thanks to him I dint he work out a payment plan with me I was able to move out and keep my things. Thank u altadena uha

Mariela v.  |  Overall Experience 
Rating:
5.0

The staff was great

ramon m.  |  Overall Experience 
Rating:
5.0

The staff is exceptional! Christian was always friendly, helpful, professional and just an all around great guy.

Candace C.  |  Overall Experience 
Rating:
5.0

Great and very helpful staff. They just need more help/staff.

Eddy P.  |  Reservation 
Rating:
5.0

The on-site manager Chris was extremely helpful and always friendly - great customer service!

jo d.  |  Overall Experience 
Rating:
4.0

I’ve checked out before my month was up, the young man at the counter told me he would email my receipt, but all I got was another monthly charge... Please fix thi

Philip C.  |  Overall Experience 
Rating:
5.0

The staff is extremely helpful and proactive. They know and like their work. Every visit to facility have been a nice experience. Thank you so much!

INOCENcIA C.  |  Overall Experience 
No reviews have been submitted for this location.

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