Customer Reviews for U-Haul Moving & Storage of Altadena

Rating:

5.0

Excellent your services

Rating:

1.0

Did the mobile pick up for the pickup truck and while doing it the truck was given to another customer and when I walked in it too over 35 minutes to assign me to another pickup and the employee seemed under trained for the situation.

Rating:

4.0

I selected a location closer to me when I reserved online but was sent to a location further away instead, which meant more mileage accrued and a more expensive rental.

Rating:

5.0

Our experience with UHAUL is always excellent ... convenient locations, reasonable rates, accommodating, efficient and friendly customer service! Thank you UHAUL for making our move so easy:)

Rating:

2.0

Having to wait for Uhaul to contact other people to verify as you are picking up the vehicle is ridiculous. It should be done ahead of time. The store I went to did not have blankets waiting in the vehicle so I had to go inside to wait for help. What is the point of using the ‘just drive away' feature if it doesn't work?

Rating:

1.0

Guy who helped me was rude and not professional when I dropped off.

Rating:

5.0

Excellent customer service at this location.

Rating:

5.0

continue to provide excellent customer care.

Rating:

1.0

I was charged an $8,25 bogus fuel charge. I tried to call the local office. As usual, nobody answered. I was transferred to the corporate waiting line. To complain I waited on line 20 minutes and gave up. I was a loyal customer. Your customer service is terrible. With what you charge, you should be able to afford sufficient phone reps. You also not pad the bill with bogus fuel charges. I returned the van with the exact same fuel guage readiing as when I rented it.

Rating:

5.0

Very helpful staff

Rating:

3.0

Pricing is high. Hours are limiting. I should have access until 10pm.

Rating:

1.0

Highly disorganized. They charged me for overtime but I wasn't late.

Rating:

5.0

The real problem was 2days before when I reserved a rental one uhaul rented my truck to someone else I drove from Pasadena to Hollywood no truck reserved truck again no one showed up for work finally 3rd day got a vehicle so uhaul is not reliable at all

Rating:

3.0

Customer service was terrible. They were more interested in their cell phones than speaking to me in complete sentences. They were rude.

Rating:

5.0

👍🏿

Rating:

5.0

The staff were great: polite, helpful, and friendly.

Rating:

5.0

Thank you

Rating:

1.0

This is my second time having bad experience with this location. First time was with them trying to install my a "pigtail" wiring for my prius prime. What a diseaster! After going back 3 times, they still could get it right. Subsequently, they just ignore your request for repair and their technicians was always "not available" with appointments. Would not recommend them for installing wiring for a trailer. They don't know how to do it and they are not honest and upfront with it. I have been to a lot uhual locations and this local is the worst for installing "pigtail" wiring. Second experience was this past week when I returned a truck that I was told to return to the nearest Uhual and I got charge extra for it. The dropoff was not late and the desk clerk could not reverse the charges. What a lame excuse!

Rating:

1.0

I was charged for 2 days when I returned the truck in less than 24 hours and with more gas

Rating:

5.0

Great customer service, everyone very friendly and helpful.

Rating:

5.0

Everything was great!

Rating:

1.0

We were not told we had to wash the vehicle outside before bring it back.

Rating:

3.0

When I returned the rented vehicle that I had rented for 24 hours (on the saturday-sunday of losing an hour because of daylight saving time), I was 30 minutes early, despite having the van for technically only 23 hours. However, the attendant told me that he would have to check in a slew of vehicles first before he could get to mine. So I told him that I needed it to be known that I was on time with my return. He said not to worry, he wouldn't charge me any late fees. I asked for a receipt of the total charges, he said I would get an email later that day. Silly me, I left, thinking I could trust this guy. When I did receive the email, I had been charged for another whole day, plus the maximum amount they could possibly charge for mileage. I called customer service the same day. After waiting on hold for 30 minutes, someone was finally able to help me. When she kept saying "one moment please, let me look that up" (at least 10 times) I lost my temper. In the end, it was determined that I was owed a refund for that extra charge. However, they still went ahead and charged my card for the full amount, which I technically did not authorize, since, upon return, the attendant said everything was OK and that I would receive said bill in the email. As of this writing, I still have not received the credit for the $85 they overcharged me. Very disappointing experience. Too bad they're the only game in town!

Rating:

5.0

Always have great service at this location.

Rating:

3.0

Have not moved into space yet

Rating:

5.0

Great U-Haul outlet, well managed, pleasant to deal with.

Rating:

1.0

Sliding doors are usually left open after business hours , after being a loyal customer my storage acces was blocked and denied , after I was terminated as an employee. Not taking into consideration that I was still a paying storage customer.

Rating:

5.0

I think it's a great U-Haul location and do not think it needs any particular improving. The fellow who runs it helped me out SO much about 6 weeks ago when I had trouble with wiring for a trailer I rented. It was an emergency for me and he gave me top priority to solve my problem and get me on the road. I have been telling friends that I hardly ever meet anyone in business as nice and helpful as the man who runs the U-Haul on Lincoln in Altadena CA. And my latest experience there last week was once again very good. Thanks, U-Haul!

Rating:

5.0

When I need a Storage I will always come to U-haul thank you for your service.

Rating:

5.0

Esmeralda was very knowable and super helpful. She explained in detail the requirements that are expected of me as far as payment schedules. She was so helpful and she professional

Rating:

4.0

Ratings based only on interaction with new site manager (Logan). Even though staff had been nice during previous visit, hoping new management will help build and provide better guidance on how to obtain excellent customer service and important critical thinking skills dealing with different situations. Overall majority of U-Haul staff (Altadena & Pasadena (So Raymond) are great and dedicated to their work however it's obvious U-Haul ‘Corp' does not provide the required support, training and pay for their employees to meet the demand and satisfaction of it's customers. Upper management & Executive level need to do better for site location staff than just putting money in their pockets.

Rating:

5.0

Excellent service, thank you!

Rating:

5.0

Fast, easy in and out service at this location. Thank You

Rating:

3.0

Lower your prices. .79 a mile is insane. Especially with you Having the customer check themselves in. You're paying less for your employees that are no longer doing that job. With price gouging like that your days are numbered.

Rating:

2.0

Our rental was back late from another customer, and we were not notified prior to driving across town to the Altadena location for pickup, and waiting in line for some time. Then we had to wait another hour for the truck to arrive, completely throwing off our tight moving day schedule. The personnel were unhelpful and acted as if they couldn't care less. We will not be using Uhaul again.

Rating:

5.0

Of all the U-Haul locations I have been to, this one has been the best in terms of customer service.

Rating:

5.0

The lady and the man who set me up with the trailer and the man who checked me in were both exceptional. Very nice.

Rating:

4.0

I didn't know how to do the return on my phone.

Rating:

5.0

Very helpful staff

Rating:

4.0

Cesar was most helpful

Rating:

5.0

Excellene

Rating:

5.0

Very nice staff and helpful.

Rating:

1.0

It was out of the way for me...I was not informed until 3 days out...The staff seemed indifferent to my inconvenience. Very poor service. I am in the service business and if we make a mistake by overbooking we pay for it...I don't see that happening with U-Haul. If this is not rectified, I will not utilize U-Haul in the future.

Rating:

1.0

I received bad service from the lady who receives customer inquiries in this location and was over charged for extra 30 miles that I didn't consume. I had to go back to fix this problem since no one answers my phone call and was transferred to the general customer service. Overall the staff needs training.

Rating:

5.0

Very easy check in and check out — top notch

Rating:

4.0

I love this location, but the truck was not in good shape. Rear tire was low pressure and engine light came on. My prior experiences have been very positive and customer service is otherwise exceptionally great.

Rating:

2.0

The left rear tire had very low tire pressure when the truck was delivered to me. I had to wait for them to find the tire gauge in order to put air in the tire. The trucks tire pressure system was malfunctioning as well. The same tire was low the next morning. The manager said the problem was with the trucks system. Not true. I could have had an accident with the tire.

Rating:

5.0

This is an extremely well-run facility and the staff has always been very helpful. The rental trucks, which I've used several times, are always very clean, and the storage area is immaculate, well lit and secure. If I ever needed to rent storage space again, this would be my first choice. And I'll continue to use the truck rental services whenever needed.

Rating:

5.0

Very easy to get the equipment And friendly staff

Rating:

1.0

Had fees on my bill for supplies i did not rent!! This place is a joke!!

Rating:

1.0

When returning the truck the Uhaul employee would not help me and told me to use the app. When I asked him if I would have to download the App on my phone I asked if we could return it without downloading a UHaul App. He said no. I left the keys with him. I do not consider this professional.

Rating:

1.0

I booked online as a contactless pick up, but when I went to get the keys, when I picked up the vehicle, the attendant said there were 2 bookings and he would correct them. They were not adjusted. I was double billed. I had to wait 15 min to pick up keys. the truck had dirty front windows and low tire pressure. i rented the truck for a little over an hour. when i returned the key, there was still a long line and the attendant said I could leave the key with him and he would check me in a soon as possible. when I received my bill the next day, I was not checked in until after 5pm, and was billed 2 rental periods, and 2 CDW. I called reservations on 12/27, and explained the situation and was told the manager would call me back. No one called. I called reservations again on 12/29 and was told the same story. I called customer service, and they were not able to reach the manager at that location and again I was told that "someone would get back to me in 72hrs" I disputed the charge on my credit card and hope to get it resolved. So far, I've spent 3 hours on hold with u-haul.

Rating:

5.0

Very fast, very helpful. Some customers are always slowing these guys down. I am at this location a few times through the year and I will say it is one of the better in the greater LA area

Rating:

2.0

Long wait - when i arrived at the appointed time no one was in the office for 15 minutes (by the clock). All told it was 45 minutes from my arrival before I was able to leave - and that was with as much pre work being done as possible. Equipment didn't work - the wiring harness was worn and frayed and so the lights didn't work. I asked for an adjustment but Caleb said no way, take the trailer as is or go away. No other wiring harnesses available at U Hall. No furniture dolly: I reserved a furniture dolly and was charged for one. One was not available so i had to ask for a refund. Other than that - the trailer itself did the job. We moved the piano and returned it in 3 hours.

Rating:

1.0

Was not greeted even after I greeted the employee . Was not walked to my van is that normal. Have me directions and I was on my own to figure out which one, how to operate etc. just poor customer service . Same when I came back . Will not come again nor recommend - should take after the location on Raymond which I normally go to

Rating:

5.0

everyone at the facility was friendly and helpful. I enjoyed doing business and will recommend it highly.

Rating:

5.0

I love the service and I will do business with you guys again and recommend to others as well.

Rating:

1.0

The employees have no clue what’s going on at all only when the boss is in there can you get anything done.

Rating:

5.0

The staff was very helpful. When I was there it was busy and they could use more help.

Rating:

5.0

Excellent and friendly service from all the staff!

Rating:

5.0

I've been with you all since 2015 and from day one it's been great. The staff is different now but still nice.

Rating:

5.0

I had no problems ever at all with my storage or the staff. It was easy and convenient for me. thank you U-Haul.

Rating:

4.0

Everyone was very courteous and explained the process to me.

Rating:

5.0

Great experience.

Rating:

4.0

There was no light in unit 098 so that was a challenge. Everything else was fine.

Rating:

5.0

All staff was very helpful!

Rating:

5.0

Staff are great. I kept my belongings there for waaay too long so I often forgot how to get in to my unit. They always patiently reminded me how to do it.

Rating:

1.0

After paying for unit first, it was rented to someone else also. Came to check my space, was occupied and locked. No other unit that size available. Manager wouldn’t vacate. Unprofessional!

Rating:

5.0

Very professional staff.

Rating:

5.0

05-13-2019: Chris and his staff were always helpful, courteous and very easy to do business with. I would recommend this U-Haul Storage Facility to everyone.

Rating:

4.0

Thank you for all your support, patience and assistance during my stay and move out at the Altadena facility. Great customer service . Staff was great. Thanks to all for everything.

Rating:

4.0

Facility is well maintained and the staff is helpful. An improvement would be to extend the hours of operation until 9:00pm!! Thank you for your service. (Also the late fee of $65 on $85 unit is high)

Rating:

4.0

These guys always do a great job of getting you outfitted and out the door quickly.

Rating:

5.0

Storage unit was always clean and well maintained. I had my storage unit for over 3 years and all my things were in excellent condition when I removed them. I recommend this facility to anyone looking

Rating:

5.0

The woman I spoke with could not have been nicer, more professional or helpful. Very sweet on the phone and very nice.

Rating:

1.0

No callback from manager for message left

Rating:

5.0

Chris the manager when above and beyond I was going to loose my storage unit but thanks to him I dint he work out a payment plan with me I was able to move out and keep my things. Thank u altadena uha

Rating:

5.0

The staff was great

Rating:

5.0

The staff is exceptional! Christian was always friendly, helpful, professional and just an all around great guy.

Rating:

5.0

Great and very helpful staff. They just need more help/staff.

Rating:

5.0

The on-site manager Chris was extremely helpful and always friendly - great customer service!

Rating:

4.0

I’ve checked out before my month was up, the young man at the counter told me he would email my receipt, but all I got was another monthly charge... Please fix thi