My father Otho has been a customer for 26 years and we have had nothing but good experiences here. We were so glad to hear the facility didn’t burn down in the Eaton Canyon fires because we have come to appreciate all the hard work the staff does to keep the facility in tip top shape. The manager (Logan) has been a Godsend and has truly helped our family through difficult times with our fathers’ failing health. We had to obtain power of attorney and start taking care of his bills. And Logan worked with us so we can get the final move out. I will definitely recommend this location. Thank you for your kindness and understanding and top notch quality service.
OTHO G | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Altadena
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The car was extremely dusty inside and outside, the chairs had dust, every surface had dust. The window in the back had so much dust, someone wrote with their fingers “wash me”. Also the air conditioning is low on coolant, definitely not fun driving around in 90 degree weather without air conditioning
ANI DLogan runs a tight ship and is always super helpful.
CHRISTOPHER JHelpful staff but it seems that they are understaffed. My only complaint is that inside the building was very hot and humid even at night. It makes moving in /out difficult
JONATHAN S | Overall ExperienceLogan and all the team at Altadena Uhaul are wonderful. It's always a great experience working with them. Always very accommodating and friendly.
GRAYSON RConvenient location and friendly staff. Logan is helpful, very knowledgeable and patient. He always makes himself available, and its pleasure to have him assist me.
Courtney G | First ImpressionsLogan and Chris are great. I've been to this Uhaul location several times and every time I know I"m going to be taken care of. Today I needed a large van and Logan made the return process easy. Solid crew! Thank you, Ken Childs
KENNETH CSeem like the truck might be having some transmission problems, it kept jerking.
TIMOTHY DGreat customer service
LARS PWell done!
CRAIG EContinuing working hard and being respectful of us all.
LINDA Bliterally the best staff ever.
Marjorie B | Overall ExperienceThere are not enough people working and my truck was double parked, as a result I spent a ton of time waiting to pick up the truck. No one answers the phone here, I had issues and was unable to actually reach the facility ever. The gas meter was listed incorrectly and was not as full as they claimed when I got the truck. They doubled my charges because they said I went over 6 hours on the rental by 35 minutes, but I waited for them to get the truck out for way longer than 35 minutes so I definitely did not go over the 6 hours. The storage unit was only about 5 feet tall (so I had to stoop to get around), had pipes running down both sides taking up a ton of space, was at the very back on the second floor up a flight of steps (the website says it's first-floor split-level, not a second floor), and was in very poor condition, with rat traps in the unit. There's no way I'd be able to efficiently load or unload this, as a result I had to go to another storage facility at significant personal cost. Finally, the area they have for parking the truck when loading/unloading is up a significant incline. As a result, stuff was falling out of the truck while trying to unload, and the carts they provide won't stay put. Literally every part of this facility was a truly awful, unprofessional, and frankly just careless experience. I will never use uhaul again.
Connor PThe employees were very nice & polite
VANCE WThe location and its staff were great, but I will never rent from U-Haul again, and will warn everyone I can against ever doing so. The “reservation” I got two months in advance turned out to be worthless, and customer service over the phone was terrible. Only by sheer chance was my move not ruined by U-Haul’s abysmal system.
REX WThe service across the board was professional, knowledgeable, friendly, pleasant, and appreciated.
PAMELA MEasy return. Friendly staff.
Holland MFriendly and helpful
ANDREIS KThe trailer was not clean. Had an oil substance in bed.
MARK WThis location is understaffed. The guys here are working really hard. It seems like there could be one more person around to help keep an eye on things and keep things flowing. I don't like that Uhaul wants us to do everything through the app. I value the in-person customer service experience. The telephone tree and ai chat bots are completely useless. Don't send robots to do a human's job. Positive: the equipment was very clean and well maintained. Excellent truck.
KATHERINE WThe guys were great. Installation looks good and am happy with. I know they had 4 customers before me this morning but the still managed to get the job done long before I had to go to work, which was a relief
Travis SI dropped the trailer off here and the process was fast and efficient and the employee was actually nice and personable. A good experience!
Hugh MYour staff are all keepers. They’re very knowledgeable about your products. They’re polite, respectful, considerate, and they’re all such hard workers. Logan, the manager works just as hard as staff. They all appear to have great respect for one another. It’s refreshing to see them all works so well together no animosity whatsoever.
Linda B | Overall ExperienceBest Manager and staffs for over 5years .
Olatunji G | Overall ExperienceThe nastiest storage facility in life. There was no temp control at all. There was a rat issue and no one cared. Should be closed
JULIUS B | Overall ExperienceI made a reservation for 8:30 pickup on Saturday. I assumed I could just get the key from a lockbox. I called the U-Haul customer service line and they told me I needed to see an agent inside the office. The sign on the office said they open at 8:30, but as of 8:45 there was nobody there. I was under a strict timeline, so I moved the reservation to the Altadena location. This probably cost me at least 45 minutes time not to mention an additional $20 or so in mileage charges. This is the second bad experience I’ve had at this location and I will not be going there again even though it is the most convenient to get to from my house.
RANDALL SThe manager Logan is a wonderful addition to the team. I had a great interaction with him.
KALI J | Overall ExperienceThe staff was friendly, helpful, and very knowledgeable. The facility is clean and well maintained. Excellent!
JAMES G | Overall ExperienceNever received the moving blankets that I purchased.
Nicolas MNew equipment! Bravo!!!
MIHAI DThis Altadena location was an excellent and clean facility with very professional employees. They answered question about future moving needs. Will be back to this location in the future.
VINCENZO AThe team was really good and professional. Will be using this location from now on.
JAMES LOnly one person behind the desk to process paperwork and a long line There was a second employee, but she wasn't trained on how to process people waiting Don't know what her job was I waited over 40 minutes just to get to the desk for the rental agreement, even though I had an appointment. Unsatisfactory
ALBERT PA little faster would be helpful
LARRY VThe manager, I think his name was Logan, was very helpful and considerate. I witnessed him deal with a very difficult customer and did so with grace and professionalism.
Luke DExcellent customer service
JOSE RQuick and easy I didn’t have a reservation
RAHNESHA WNothing. It was terrific. Logan is wonderfully professional, informative, helpful, kind. Great experience! Thank you!
GLYNNIS GNot only did the location do great, the central reserving staff really helped me out. I needed to rent an enclosed trailer short notice, the smaller one was not available, so they found the next size up and offered that. Called me to explain the situation -- no email or texts, an actual person!
HELMUT EA absolutley top notch experience. Logan McClain is hard working, honest and damn cool! Give that man a raise. All, and I mean ***ALL*** of my uhaul business and recommendations will be coming here.
Steve SEXCELLENT CUSTOMER SERVICES GREAT TEAM THANK YOU LOGAN
ROSA MHad to wait for a while to pickup trailer even with a reservation. Had to extend the rental and the fee seemed like a "gotcha cost".
DANIEL TGreat fast service, good prices
ANNIE DGreat customer service! I'm glad I picked that location; I'll definitely be going back. 100% recommended.I recently had a very positive customer service experience. The staff were attentive and efficiently addressed my needs. I was particularly impressed with their helpfulness and professionalism. I highly recommend this establishment for their excellent service. I will certainly return for future business.
ALEJANDRO VEverything went smoothly. Friendly and competent staff.
LINDA OI comment back frequently because I use Uhaul pretty frequently! If I have not said so before, I have a different Uhaul, 1/2 a block from my home. Because Logan and his team are so great with me and my people, I drive the 7 miles and exclusively the Lincoln street Uhaul. In my absence, they are equally great with my people! As always, thank you!
ALLISON CGreat group of workers. Helped a tremendous amount in a difficult situation!!!
DAVID P | First ImpressionsNo suggestions: I was extremely happy with the person who received the equipment back. It had started to rain & his assistance helped in the smooth return of equipment. He checked & verified equipment was returned as when I picked it up. His practice of great people skills really make a difference in me recommending this particular location.
LAURA FAssociate was very knowledgeable and helpful
Christopher Bstaff is always friendly and helpful. They allowed us to change the date because of an issue that arose.
PAULINE MLogan was amazing. He was compassionate about the loss of our home and belongings due to the wildfire. He made sure we had enough time with the truck and a truck with a ramp in order to complete the task we needed done. The return was also easy and done as expected. Always great to work with this local Uhaul site.
CYNTHIA MThe truck smelled of smoke and dirty laundry. The engine light kept going on, scary. Pick up and return are fine. But disappointed there was no fire compassion discount.
KIMBERLY GAs very frequent customer at UHAUL in Altadena Logan and his team are always excellent, they get me in and out fast! I purchase most of my packing supplies for my clients at UHAUL, I noticed that packing paper had doubled in price since the fire, which was a little disappointing. For someone like me, one stop shopping is much easier, now I’m having to make several stops to Home Depot and others for more competitive supply prices. I can purchase 30 lbs of packing paper for $25. I have a Uhaul truck rental 1/2 a block from my house in La Crescenta, but always drive to Altadena because of the great service I get and my supplies are always plentiful!
ALLISON CEXCELLENT CUSTOMER SERVICE THANK YOU LOGAN
Rosa MThis UHAUL is a pillar of our recently devestated community. Can not speak highly enough of Logan and his team in these challenging times!
Steven SExcellent service.
ERIC AThe young man who helped me on the dispatch and return was nice
ARA AMy unit had a very important item stolen from it. That is my only issue. I wish it could have been an easier process to replace them but I have to go through claims which is tedious.
Joshua C | Overall ExperienceNothing. You guys have been extremely kind to Altadena fire victims and it is so, so appreciated! Thank you!
Steven SNo improvement needed. The service was good and helpful.
EUGENE SAwesome Experience. Respectable & Friendly Staff. A Breath of Fresh air, esp having survived the Eaton Canyon Altadena Fire disaster
JOHN BPromote Logan! He was extremely helpful and kind. Super knowledgeable and made using a trailer easy to understand with helpful tips. There was also a line out the door at 9:00am and Logan was working by himself. He quickly prioritized to get customers quickly through. Thanks Logan!
KYLER FThe location is nice an big. I usually go to the UHaul on Raymond, but I got moved to the Lincoln location. I'm glad I did. I received excellent customer service! I was there at 7 am and so was the attendant Angel. He was excellent. Very professional and helpful. I will go to the Lincoln location in the future. I highly recommend this location.
CYNTHIA ELogan is fast and efficient. Thank you for the great service!
STEVEN SEverything went smoothly. I was in and out fast. Great customer service
COURTNEY LPickup and drop off process was fast and easy, great communication and costumer service.
LETICIA CLogan and the team were great to work with. They were accommodating, prompt and very pleasant to work with. Considering what the people of Altadena have been dealing with the eaton fire aftermath, they make sure to do what they can to assist their customers.
AMBER HThe manager was awesome. Pleasant and friendly. He was multi taking between registers. The line was out the door but he was upbeat and handled all the customers with professionalism.
RENE CLogan and his people are always amazing! They acknowledge me when I come in and get me out fast! I purchase most of my packing materials from Uhaul as well as they are convenient and well priced, except packing paper has doubled or more! Thank you Logan!
ALLISON CLogan is a great customer services
Shirley A | First ImpressionsThank you Logan GREAT SERVICES
Shirley A | Overall ExperienceThanks for your kindness, Uhaul!
DERRICK MI haven't used it, please help me cancel it, I don't need it. I clicked the wrong one, thank you
ZICONG Z | Overall ExperienceNo lighting inside storage cubicle #7
JOST V | Overall ExperienceLogan was excellent to work with. Very efficient !
hurlan m | Overall ExperienceVery helpful best customer service what more can u ask for I will highly recommend U-Haul Altadena ca
PAUL F | Overall ExperienceU have kind, resourceful wonderful helpful people. Thank u
Cynthia E | Overall ExperienceLogan and his team gave us excellent attention to our storage needs. Thank you for all your help.
GONZALO M | Overall ExperienceLogan the Manager and his staff great customer service never a long line always pleasant ⭐️⭐️⭐️⭐️⭐️
sasha t | Overall ExperienceGreat customer service
Chebet W | First ImpressionsNone
STEPHAN L | Overall ExperienceMilton was good and patient, answering all my questions when I needed help or assistance.
DAWNA W | Overall ExperienceVery personable staff and owner. Professionally run.
Eric L | Overall ExperienceFriendly & helpful staff at this location.
Sandra S | First ImpressionsThe storage space was extremely small for the monthly rate I paid.
Lisa C | Overall ExperienceA wonderful experience it was. Leo first greeted us and assisted us too the fullest and addressed all our needs and more. Knowledgeable customer service was on point we knew we be at right uhaul end up even getting a space. Thank You Appreciative Of All For Assisting Me. RFE I approve my comments respectfully !!!
Robin E | First ImpressionsEntry to storage area often wide open during business hours. Excellent besides that, great facility and staff.
Lauren L | Overall ExperienceThank you UHAUL Altadena for keeping my personal possessions safe! Logan is professional and the best hardest worker at UHAUL!
Josie f | Overall ExperienceGreat customer service
Leishawn C | First ImpressionsGeneral Manager deserves to be regional.
Fernando R | First ImpressionsStaff was very helpful and up beat
John G | First ImpressionsLogan has been so helpful and accommodating throughout the 2years of my storage. Wish other establishments demonstrated the same passion and professionalism as Logan.
SHARON S | Overall ExperienceU-Haul of Altadena was the best! Everyone there was considerate, professional, and hard working 💪. There was never a response of no. The tenacity of the staff was impressive. They went above and beyond to find a way to satisfy any requests. I truly appreciate seeing men working together with ease and I truly appreciate the General Manager Logan. He is such a leader with outstanding communication skills and passionate about serving his community. Thank you U-Haul
Lolita S | Overall ExperienceEveryone is very nice and accommodating at the Altadena Uhaul. Logan the GM is a fixture in our neighborhood. His staff are all well spoken and assist very well. Top notch employees. It’s a pleasure to be a customer.
David M | Overall ExperienceAll staff members were so helpful. Especthe manager Logan went above and beyond to secure my storage unit. Thank you!
Honey Z | Overall ExperienceLogan was absolutely outstanding. What a great facilities manager.
Terry F | Overall ExperienceMy storage was not ready. Nothing comparable to offer me. They said if they could open it. I would need to move out another persons stuff to another unit and then move my stuff in. They said it was a drive up location. It was not. Wasted time and money. Bad experience overall.
RYAN C | First ImpressionsThe staff and management were great and do everything they can to help all patrons. The best experience.
Micah W | Overall ExperienceGM was a great person to work with.
TYSON P | Overall ExperienceDoing awesome there thanks again
Linda S | Overall ExperienceThis is my second storage unit at this location. Each time I come in I am well greeted. Everyone has a warm spirit and is always ready to help out. They all appear to take their job serious and are well groomed and smell fresh.
Linda B | First ImpressionsHighly recommended
Linda S | First ImpressionsLogan is a great guy. He definitely went above and beyond to make sure I was taken care. I lost my key and he helped me break my lock and got me into my unit. Dude was professional and a class act. Salute to you sir.
EDUARDO C | Overall ExperienceI find the storage convenient...
BRENDA L | First ImpressionsEntire staff was very helpful and completely went out of their way for me in a serious time of need. Everything was easy convenient and I definitely recommend altadena uhaul to everyone for truck rental or storage needs. Thank u Logan and the rest of the staff at uhaul
Princess P | First ImpressionsEverytime I purchase a storage at one of your facilities I always have continuous problems checking in on the outer doors. It doesn't matter what my pin number is or if I had the access card to swipe. It has started again with the new storage already; what a headache.
Courtney J | Overall ExperienceVery nice
Benjamin S | Overall ExperienceOnly had a few issues during the almost 2 years we used. We were unaware the facility closed and there as no after hours availability and we switched payment types and gave them the information via phone 2 times but it didn’t register in the system. When we went to the facility and the gentlemen quickly fixed the issue. That’s the only issues we had. Overall very good service. Above average/ Excellent.
Anthony C | Overall ExperienceGreat team of guys working together to get you in and out quickly.
George G | First ImpressionsFriendly service attentive to my need as far as space and location I rented a 5x5 storage this location has a great staff👍
sasha t | First ImpressionsThe door wouldn’t open for me although I was at the storage facility 30 mins before close
MORGAN M | First ImpressionsThe guys are always friendly and professional, going the extra mile to accommodate their customers. There are many Uhaul offices closer to my home But my preference is the Altadena office to do business.
SHARON S | First ImpressionsFriendly staff, efficient, convenient. Everything ready :)
Boris B | First ImpressionsLogan the manager and staff was friendly and a pleasure to deal with
gregory w | Overall ExperienceGreat branch
Immanuel C | Overall ExperienceTwo things would make this place better: lighting INSIDE the storage units. (once we forgot a flashlight--impossible) and a dumpster (we had to take all our old boxes/packaging and search for another place to dump them.) Better yet: offer a recycling bin! Everything was clean/safe/friendly! Thank you!
navin p | Overall ExperienceThe manager and staff were extremely helpful.
DAWNA W | First ImpressionsExcellent customer service at this location.
Debra M | First ImpressionsPricing is high. Hours are limiting. I should have access until 10pm.
ryan b | Overall ExperienceHave not moved into space yet
DAWNELL H | First ImpressionsSliding doors are usually left open after business hours , after being a loyal customer my storage acces was blocked and denied , after I was terminated as an employee. Not taking into consideration that I was still a paying storage customer.
Christyan M | Overall ExperienceWhen I need a Storage I will always come to U-haul thank you for your service.
Loretta P | Overall ExperienceEsmeralda was very knowable and super helpful. She explained in detail the requirements that are expected of me as far as payment schedules. She was so helpful and she professional
Sheridon D | First ImpressionsCesar was most helpful
ERIC B | Overall ExperienceThis is an extremely well-run facility and the staff has always been very helpful. The rental trucks, which I've used several times, are always very clean, and the storage area is immaculate, well lit and secure. If I ever needed to rent storage space again, this would be my first choice. And I'll continue to use the truck rental services whenever needed.
Paul C | Overall Experienceeveryone at the facility was friendly and helpful. I enjoyed doing business and will recommend it highly.
Kelly K | Overall ExperienceI love the service and I will do business with you guys again and recommend to others as well.
JORDAN L | First ImpressionsThe employees have no clue what’s going on at all only when the boss is in there can you get anything done.
Shawn S | Overall ExperienceThe staff was very helpful. When I was there it was busy and they could use more help.
Kelly K | First ImpressionsExcellent and friendly service from all the staff!
Andrew J | Overall ExperienceI've been with you all since 2015 and from day one it's been great. The staff is different now but still nice.
DEBORAH J | Overall ExperienceI had no problems ever at all with my storage or the staff. It was easy and convenient for me. thank you U-Haul.
Krista R | Overall ExperienceEveryone was very courteous and explained the process to me.
Sally J | Overall ExperienceGreat experience.
Donald T | First ImpressionsThere was no light in unit 098 so that was a challenge. Everything else was fine.
UP S | Overall ExperienceAll staff was very helpful!
NEEKO M | Overall ExperienceStaff are great. I kept my belongings there for waaay too long so I often forgot how to get in to my unit. They always patiently reminded me how to do it.
LUCY V | Overall ExperienceAfter paying for unit first, it was rented to someone else also. Came to check my space, was occupied and locked. No other unit that size available. Manager wouldn’t vacate. Unprofessional!
fern b | First ImpressionsVery professional staff.
timothy d | Overall Experience05-13-2019: Chris and his staff were always helpful, courteous and very easy to do business with. I would recommend this U-Haul Storage Facility to everyone.
Lydia L | Overall ExperienceThank you for all your support, patience and assistance during my stay and move out at the Altadena facility. Great customer service . Staff was great. Thanks to all for everything.
Linda K | Overall ExperienceFacility is well maintained and the staff is helpful. An improvement would be to extend the hours of operation until 9:00pm!! Thank you for your service. (Also the late fee of $65 on $85 unit is high)
Peter d | Overall ExperienceThese guys always do a great job of getting you outfitted and out the door quickly.
Russ S | Overall ExperienceStorage unit was always clean and well maintained. I had my storage unit for over 3 years and all my things were in excellent condition when I removed them. I recommend this facility to anyone looking
KANDACE F | Overall ExperienceThe woman I spoke with could not have been nicer, more professional or helpful. Very sweet on the phone and very nice.
Jonathan W | Overall ExperienceNo callback from manager for message left
Eric A | Overall ExperienceChris the manager when above and beyond I was going to loose my storage unit but thanks to him I dint he work out a payment plan with me I was able to move out and keep my things. Thank u altadena uha
Mariela v | Overall ExperienceThe staff was great
ramon m | Overall ExperienceThe staff is exceptional! Christian was always friendly, helpful, professional and just an all around great guy.
Candace C | Overall ExperienceGreat and very helpful staff. They just need more help/staff.
Eddy P | ReservationThe on-site manager Chris was extremely helpful and always friendly - great customer service!
jo d | Overall ExperienceI’ve checked out before my month was up, the young man at the counter told me he would email my receipt, but all I got was another monthly charge... Please fix thi
Philip C | Overall ExperienceThe staff is extremely helpful and proactive. They know and like their work. Every visit to facility have been a nice experience. Thank you so much!
INOCENcIA C | Overall Experience