Customer Reviews for U-Haul Moving & Storage of Altadena
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Altadena
Steven W. on
The van had not been washed for over one month and was very dirty. Had to wash my hands after shutting the back door. The yard attendants were dumb and lazy and made us wait too long to check the van back in. I never received a final receipt by email as promised. UHUAL ALTADENA NEEDS TO HIRE BETTER PEOPLE.
William D. on
Systems were not working properly, consumed a lot of time. Otherwise, great.
taylan A. on
My preferred location was changed twice but I wasn’t even communicated. So I had to drive a totally opposite location which costed me 1 hr of my time.
Rodrigo R. on
I’ve been charged for 4 days & I returned it the same day now I have to wait 72 hours to have a manager call me!
Jennifer P. on
They tried to rent me the same van I had months ago that STILL has a flat tire (slow leak) on front driver’s side. Just fix it already! Last time I had that van, the tire went flat overnight even though it was OK when leaving the rental facility. This time, I asked to change vans before driving away. Also, it took three tries to return my van because of computer difficulties at the counter, and I couldn’t use the app to return it.
Alison B. on
staff that assisted me (female staff) was friendly and professional
Eduardo C. on
I really like these place people are so cool. Thank you ??
Larry B. on
Over the last 3 months I have rented a truck twice and rented an appliance dolly three times - I've had a great experience, met good people, and have been able to use great equipment every time.
Robin S. on
Very disappointed that the Truck size that I reserved was not available at the time of pick up, and there was no prior notice. Not sure if I would recommend to a friend. A long wait time of the phone.
Lucio S. on
Thanks all hart work make coustomer
Salvador G. on
Great customer service checking in and out the equipment, there was an issue with the mileage on my truck , but the manager and the employee took care of it .
Michael R. on
Have vehicle keys readily handy, as opposed to asking different staff if they had the keys. Otherwise I would had give a 'Excellent'. Truck was clean, trailer had lose sand in it.
Mark J. on
Computers down at location. Rented online instead while standing in line. Worked well, however uhaul staff unfamiliar with online protocol.
Sean A. on
The store manager working at about 10am on 9/28/19 was extremely helpful and accommodating to make sure our trailer worked even though we initially had a number of issues on our end. Unfortunately we did not get his name. He helped us fit our hitch appropriately with a new ball mount, helped us solve our connector issue and everything else was able to go smoothly from there. Thank you very much.
Kelli C. on
Extremely slow service and check in. Staff at this location is very unprofessional and unfriendly. Never going back!!
robyn V. on
It was substandard and the worst service on every level. Never EVER again!!
Peter W. on
waiting time for truck. even though I reserved I advance it wasnt ready. availability on phone...I called to tell them I was running late but instead got someone in the phillipines.
Robert T. on
straps were old, one broken when used, maybe have them dated, the sun eats them up.
Jeffery G. on
Just took a little longer to get checked out than I would have liked but overall fine
Edgar R. on
Slow service and even with reservations it took 45 min.. employees need to be trained in computer literacy as well as service in a timely manner !!!!
Scott M. on
Everything was ready to go when I arrived. Staff was very helpful.
robert F. on
The gas Guage was faulty or broken. I went to put in gas and the Guage didn't move until the tank was full. I had to pay over $80 just in fuel. When I returned the truck, the on site employee told me that I would be credited for the extra cost of the fuel. I would like my money reimbursed or I will report to the BBB.
NEEKO M. on
All staff was very helpful!
LUCY V. on
Staff are great. I kept my belongings there for waaay too long so I often forgot how to get in to my unit. They always patiently reminded me how to do it.
fern b. on
After paying for unit first, it was rented to someone else also. Came to check my space, was occupied and locked. No other unit that size available. Manager wouldn’t vacate. Unprofessional!
timothy d. on
Very professional staff.
Lydia L. on
05-13-2019: Chris and his staff were always helpful, courteous and very easy to do business with. I would recommend this U-Haul Storage Facility to everyone.
Linda K. on
Thank you for all your support, patience and assistance during my stay and move out at the Altadena facility. Great customer service . Staff was great. Thanks to all for everything.
liga d. on
Facility is well maintained and the staff is helpful. An improvement would be to extend the hours of operation until 9:00pm!! Thank you for your service. (Also the late fee of $65 on $85 unit is high)
Russ S. on
These guys always do a great job of getting you outfitted and out the door quickly.
KANDACE F. on
Storage unit was always clean and well maintained. I had my storage unit for over 3 years and all my things were in excellent condition when I removed them. I recommend this facility to anyone looking
Jonathan W. on
The woman I spoke with could not have been nicer, more professional or helpful. Very sweet on the phone and very nice.
Eric A. on
No callback from manager for message left
Mariela v. on
Chris the manager when above and beyond I was going to loose my storage unit but thanks to him I dint he work out a payment plan with me I was able to move out and keep my things. Thank u altadena uha
ramon m. on
The staff was great
Candace C. on
The staff is exceptional! Christian was always friendly, helpful, professional and just an all around great guy.
Eddy P. on
Great and very helpful staff. They just need more help/staff.
jo d. on
The on-site manager Chris was extremely helpful and always friendly - great customer service!
Philip C. on
I’ve checked out before my month was up, the young man at the counter told me he would email my receipt, but all I got was another monthly charge... Please fix thi
INOCENcIA C. on
The staff is extremely helpful and proactive. They know and like their work. Every visit to facility have been a nice experience. Thank you so much!