Customer Reviews for U-Haul Moving & Storage of Apopka

5338 reviews

1221 E Semoran Blvd   Apopka, FL 32703
(@ Hwy 436 E Of Hwy 441)

(407) 889-5550

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(407) 889-5550

1221 E Semoran Blvd
Apopka, FL 32703
(@ Hwy 436 E Of Hwy 441)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

JUSTIN B. 
Rating:
5.0

Customer did not leave a comment.

Shawn N. 
Rating:
5.0

Customer did not leave a comment.

LARRY S. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH L. 
Rating:
5.0

Jose by courtesy they should be able to adjust the mirrors cuz you going to find out the hard way once youin The road👍

HARRY O. 
Rating:
5.0

Service was excellent from the 1st phone call to my return..thanks again guys

ULE F. 
Rating:
3.0

The reason for the average rating (3-stars) rather than a 5-star rating, is because, there was a mix-up in the delivery of the rental truck. I assume, I and another customer requested the same size truck. The key code & mileage on the truck were different than what was on the form and was assigned a different name on the computer. Other than this major error, my experience was okay. I did have to take a picture of the correct mileage on the truck to verify mileage usage. I think I should have been given at least a 10% Discount due to this human/computer error as a courtesy for my inconvenience. L. G.

LINDA G. 
Rating:
5.0

Customer did not leave a comment.

Ronald R. 
Rating:
5.0

Customer did not leave a comment.

GARY O. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND M. 
Rating:
5.0

Customer did not leave a comment.

Tanisha B. 
Rating:
5.0

They were expedient.

Eugene B. 
Rating:
2.0

Customer did not leave a comment.

John A. 
Rating:
5.0

Customer did not leave a comment.

SHIRLEY R. 
Rating:
3.0

We chose to pick up using the mobile app. Found our truck with keys in. Told employees, they said okay good to go. We were then called 5 minutes later saying the contract didn't go through all the way and we needed to come back. There should have been a moment that they checked that before we left. It added miles that we paid for.

Terry W. 
Rating:
5.0

I feel at home when I am at that location. The manager knows the product and he is very professional

FRITZNER C. 
Rating:
5.0

Customer did not leave a comment.

BIANCA B. 
Rating:
5.0

Had a problem with the 1st place were I was supposed to pick up trailer. Got to 123 Motor sports in Leesberg FL. They didn't have a trailer and said couldn't help me and to call main number and they can find you one. Ended up driving 1 hour south to Apopka FL.

MICHAEL M. 
Rating:
5.0

Keep doing the same thing

STEVEN B. 
Rating:
5.0

Customer did not leave a comment.

GAYLORD L. 
Rating:
5.0

No improvement needed!

Henry L. 
Rating:
5.0

Fast friendly service

JOSE S. 
Rating:
5.0

Customer did not leave a comment.

Tonya G. 
Rating:
5.0

Customer did not leave a comment.

RAFAEL U. 
Rating:
5.0

Great customer service with this location

EMRY W. 
Rating:
5.0

Customer did not leave a comment.

JACOB A. 
Rating:
5.0

Nothing that I can think of at this time.

DAVID N. 
Rating:
5.0

Customer did not leave a comment.

EDWARD C. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY F. 
Rating:
4.0

Customer did not leave a comment.

JULIANNA M. 
Rating:
5.0

Great customer service. Internet was down when i arrived. I have non complaints. It was a pleasure doing business at this location.

ALISHA H. 
Rating:
4.0

Customer did not leave a comment.

CARL G. 
Rating:
5.0

Nothing

APRIL M. 
Rating:
5.0

Keep being your self

STACY D. 
Rating:
5.0

Customer did not leave a comment.

NINA V. 
Rating:
3.0

Manager seems very uptight and stressed every single time I go in. Other than him, everyone is very nice at this location. You can tell when manager is in, everyone is on edge. When he's not, they all seem a lot happier. Last but not least, Last night 4/15/2020 I reserved a trainer for 24hrs at this same location and all of a sudden they no longer have it. Usually you can't reserve if not available. Instead of getting a call, I got a txt to contact customer service. Lucky for me, I don't mind driving a few extra minutes down the road. Will no longer come to this location.

ARNOLDO B. 
Rating:
5.0

Customer did not leave a comment.

ROSARIO A. 
Rating:
5.0

Customer did not leave a comment.

DOUGLASS D. 
Rating:
5.0

Truck was a little dirty and smelled like marijuana inside. Other than that it did what I needed and was last minute so I can't complain. Smooth pickup and drop off will rent again.

JAN A. 
Rating:
5.0

Always a great group to do business with.

ASHLEY P. 
Rating:
5.0

Customer did not leave a comment.

EDWARD C. 
Rating:
5.0

Everything is good

BERNARD T. 
Rating:
5.0

Customer did not leave a comment.

PEDRO R. 
Rating:
5.0

Very good service

JAROSLAW L. 
Rating:
5.0

Continue the good work

BERNARD T. 
Rating:
5.0

We've used this location before and the workers are very quick & professional in all aspects of the process. Have Never had to wait for my vehicle reserved online.

THOMAS C. 
Rating:
5.0

Customer did not leave a comment.

Charles H. 
Rating:
5.0

Staff was Great as they always are.

FRANCIS B. 
Rating:
5.0

Customer did not leave a comment.

MAGALIE C. 
Rating:
5.0

The ownership cares about their customer rerlationship!!

Harold B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TRACY S. 
Rating:
5.0

There is nothing that you need to do. The whole experience was great and easy. The staff at the location should have lunch brought in for them. They were beyond great.

Loren S. 
Rating:
5.0

Customer did not leave a comment.

TRAVIS P. 
Rating:
5.0

This Location is extremely busy I need more Personnel. They did good with what help they had.

Jaime B. 
Rating:
5.0

Nothing at this time. The gentleman who check me in after my trip was the nicest young I have met in a long time. Keep him around

WALTER M. 
Rating:
5.0

Customer did not leave a comment.

LARRY B. 
Rating:
5.0

Customer did not leave a comment.

William P. 
Rating:
5.0

2nd time using that location in Two months. There is a good reason, perforce customer interactions.. keep it up guys.👊

JACOB M. 
Rating:
5.0

Customer did not leave a comment.

Serita H. 
Rating:
5.0

Customer did not leave a comment.

NORMAN O. 
Rating:
4.0

Customer did not leave a comment.

Amanda B. 
Rating:
5.0

Great Customer service.

ROMNY R. 
Rating:
5.0

Customer did not leave a comment.

TRAVISDAVID S. 
Rating:
5.0

I had a problem with picking up from my mobile device. I had to wait over an hour on two different phone to speak to some one. And they pick up the second phone calls first rather then the one we use to contact U-Haul first. But after a few minute they work on my dashboard so I could get the van.

Moses D. 
Rating:
4.0

Customer did not leave a comment.

Jelani C. 
Rating:
5.0

Customer did not leave a comment.

BRENDA S. 
Rating:
5.0

Customer did not leave a comment.

BETTY G. 
Rating:
5.0

Just wanted to give a shout-out to the manager. He was holding down the fort and getting everyone taken care of. He was awesome to deal with and great customer service. Also the gentleman handling the equipment was great as-well. 10/10 experience

LORNE S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

THOMAS C. 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN H. 
Rating:
2.0

Customer did not leave a comment.

JOSEPH J. 
Rating:
4.0

Customer did not leave a comment.

GLORIA G. 
Rating:
5.0

Great service. I was there at 9am on Sunday and they had the truck ready. I would recommend that rental location to my family and friends.

MARCO L. 
Rating:
1.0

Customer did not leave a comment.

MARTINE F. 
Rating:
5.0

Very friendly employees.

LUCIO M. 
Rating:
4.0

Customer did not leave a comment.

JULIENNE L. 
Rating:
1.0

Close the door to this location.

Michael T. 
Rating:
5.0

Customer did not leave a comment.

Jon D. 
Rating:
5.0

Customer did not leave a comment.

LEROY H. 
Rating:
5.0

Long line and only 1 person was working and it was month end.

STEPHANIE E. 
Rating:
5.0

This UHAUL establishment is by far the best! The employees here are absolutely the greatest. Naph is the best, he knows how to talk to customers and knows his craft.

TIMOTHY D. 
Rating:
5.0

Carlos was absolutely amazing.

MALLERIE F. 
Rating:
5.0

Awesome!!

JOHN H. 
Rating:
4.0

Customer did not leave a comment.

CRISTELA T. 
Rating:
5.0

None, everything was smooth and easy

Scott G. 
Rating:
5.0

Customer did not leave a comment.

JORGE F. 
Rating:
4.0

Customer did not leave a comment.

RICHARD T. 
Rating:
5.0

I did not look the trailer over and after loading realized all four tires were bald.

DENNIS S. 
Rating:
5.0

Great management.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

Denise M. 
Rating:
5.0

Customer did not leave a comment.

Zina A. 
Rating:
5.0

Customer did not leave a comment.

STEVEN B. 
Rating:
5.0

This is my favorite location! Always. Manager and team are amazing!

JORGE O. 
Rating:
5.0

Great supervisor and his communication with me excellent work highly recommend him

Herman S. 
Rating:
5.0

From start to finish all employees were Top Shelf... will definitely come back if the need arises. Thanks for being available last minute...

JACOB MICHAEL M. 
Rating:
5.0

Liked the security system there knowing that my personal belongings were safe

Philip H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephen S. 
Rating:
5.0

The manager here is a reasonable and helpful man. He leaves a great impression.

julia g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RODANIN B. 
Rating:
5.0

Customer did not leave a comment.

Greg W. 
Rating:
5.0

Customer did not leave a comment.

DAVID F. 
Rating:
5.0

Customer did not leave a comment.

Custom F. 
Rating:
5.0

Neph and his team were incredibly helpful, prompt in service, and a pleasure to speak with. I highly recommend this location. Return of my truck and rental of on-site storage was very easy. Great customer service!

Nicole G.  |  First Impressions 
Rating:
2.0

When I rented the outdoor space here I was told they had security cameras. Someone stole my trolling motor, fishing rods and tackle. About $1000 lost. When I reported the theft it took three weeks for the manager to tell me their office couldn’t see my boat on their cameras but they had a few more to check. A week or so later I was told nothing was seen on those cameras either. Three times I ask for a different parking spot with no results.

Clayton A.  |  Overall Experience 
Rating:
5.0

Everyone was very helpful.

kenneth D.  |  Overall Experience 
Rating:
5.0

Neph and the staff there are amazing!!

Martin S.  |  Overall Experience 
Rating:
4.0

Door was broken and couldn’t raise all the way up.they said they would get that fixed but never did.

Leslie R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES M.  |  Overall Experience 
Rating:
5.0

I have rented several times with this UHaul facility...storage units, trucks, equipment and supplied. Always a great experience.

Richard B.  |  Overall Experience 
Rating:
2.0

I was very frustrated 2 x with U Haul etc.. I’ still purchase a Unit Space.

Cleretta L.  |  First Impressions 
Rating:
1.0

I had two units and one of them got broken into, so I filed a police report and one of the staff members made a comment that they (the thieves) didn't get away with much (how would the staff know what's in my units?) and that she has worked for over 9 years and she has never heard of nor seen anyone ever get their unit broken into the whole 9 plus years that she has worked there, insinuating that I was lying about my valuables being stolen. Her attitude was so unprofessional and rude I'm surprised she made it passed 9 days working there much less 9 YEARS?!?! My unit was broken into on a Saturday and U-Haul didn't notify me until 9 days later! After all that B.S. they never helped me with filing a insurance claim on the stolen items< which totaled over $1700! I will NEVER use U Haul or recommend them to anyone ever again, U Haul is by far the worst storage company that I have ever used!

Jason R.  |  Overall Experience 
Rating:
5.0

Neph went above and beyond to make sure I had everything I needed and was very knowledgeable on key information. His staff was also very nice and helpful. Linda was incredible. Made my move in experience very happy and my overall outlook on the new environment made me feel good about my decision to bring my family. Thank you all so very much, I will definitely be recommending. God bless

javier g.  |  First Impressions 
Rating:
5.0

Everyone was friendly and helpful everytime I visited the property, thanks again for all your help in making my stay with your storage unit a great experience. bolden0101@gmail.com

Jacqueline B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Carolyn M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mem M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Niconia S.  |  First Impressions 
Rating:
5.0

Extremely efficient and a pleasurable experience.

Gregory S.  |  First Impressions 
Rating:
5.0

Thank you I would definitely use your facility in the future if I need to do so.

Sandra S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jose o.  |  Overall Experience 
Rating:
5.0

I have been using the Apopka location for years from everything to getting hitches on vehicles, renting trucks, trailers, and storage units. They are always awesome in there. Always friendly and helpful.

Theodore K.  |  First Impressions 
Rating:
5.0

Good customer service and good experience. Clean facility and friendly employees.

Richard M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CAROL M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carol S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Janet R.  |  Overall Experience 
Rating:
5.0

The lady was so sweet and helpful. Thank you so much!

YISSELL L.  |  First Impressions 
Rating:
5.0

Super friendly and helpful staff!

Carol S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michael o.  |  Overall Experience 
Rating:
5.0

The Manager Nephali was the Most gracious and caring, understanding and amazing man that I’ve ever met besides my grandfather! He deserves the best citizens of the Apopka community Award! I pray God blesses him!

Yvette C.  |  Overall Experience 
Rating:
5.0

EVERYTHING INCLUDING BATHROOMS EXTREMELY CLEAN + HELP ALWAYS COURTEOUS & INFORMATIVE.. RWNTWS VEHICLES AND STORAGE WITH SAME RESULTS!

Bernard K.  |  Overall Experience 
Rating:
2.0

Unfortunately there is no gate or any protection for people using the parking storage area. The cameras alone are not enough. It should be brightly lit, gated with barbed wire to help prevent theft. My boat was broken into so I decided to move it to a more secure storage facility. Filing a police report and providing camera footage will not do anything to get my items replaced. The focus should be more focused on prevention, not capturing theft on video.

Steven R.  |  Overall Experience 
Rating:
5.0

Great staff THANKS

Gregg V.  |  First Impressions 
Rating:
4.0

N/A

Heidi V.  |  Overall Experience 
Rating:
5.0

We have no complaints. Nice facility, nice staff. Will rent again if need arises.

Terry S.  |  Overall Experience 
Rating:
4.0

Staff pleasant, trucks in good condition and storage clean.

Mary F.  |  First Impressions 
Rating:
5.0

Special thanks to the man who checked me in. You had no idea the situation I had experienced but you were patient kind and extremely nice. I will never forget that. To Mrs. Linda Thanks a million!!!!

Kizzy G.  |  Overall Experience 
Rating:
5.0

Great facility

sandra g.  |  Overall Experience 
Rating:
5.0

Excellent customer services. Very friendly, pleasant and attentive staff. Supportive and helpful toward our needs after a long trip from NU. Will recommend Uhaul to al my family and friends. Love it!

Jenny P.  |  Overall Experience 
Rating:
5.0

Neph and his staff are the absolute best!

James N.  |  Overall Experience 
Rating:
5.0

Neff the manager is very knowledgeable and competent !

Joe w.  |  First Impressions 
Rating:
5.0

The gentlemen that helped me was great.

RICK K.  |  First Impressions 
Rating:
5.0

Manager neph was amazing got us moved in so fast will definitely recommend this location

JEFF D.  |  First Impressions 
Rating:
1.0

We had stuff stolen out of our boat twice! no security, no gate and nothing to keep anyone out of our boat. There was always a moving truck in front of unit, made it had to get in and out.No one cared

Sara y.  |  Overall Experience 
Rating:
5.0

Can staff be too friendly?? If so, there were here

james s.  |  Overall Experience 
Rating:
5.0

Needed a 5x5 storage unit for August 24th. Problem securing it in computer but with help of other employees, they were able to get me the 5x5. Thank you all, great job! Everyone was great!

JAMES R.  |  First Impressions 
Rating:
5.0

Please take down the sign listing the price for dumpsters that you do not provide. Thank you.

Andrea E.  |  Overall Experience 
Rating:
5.0

Very nice & helpful. Clean storage.

Matthew B.  |  First Impressions 
Rating:
5.0

Great experience

Julie R.  |  Overall Experience 
Rating:
2.0

I was pleased to have found an available storage unit and truck rental, but I wasn't pleased that took 2 separate places,4 visits, less quality, and over charged.I'm still Waiting for fee correction..

Generea T.  |  First Impressions 
Rating:
4.0

Facility well lit & clean. Cost is too high.

Denise L.  |  Overall Experience 
Rating:
5.0

Great job

Andrew R.  |  First Impressions 
Rating:
5.0

Great facility and staff!

Patrick O.  |  Overall Experience 
Rating:
5.0

Convenient and great value

Sandra F.  |  Overall Experience 
Rating:
5.0

Everything was good

Dee D.  |  Overall Experience 
Rating:
5.0

Fast great service!

Patrick O.  |  First Impressions 
Rating:
5.0

Friendly staff. Well managed.

Mark T.  |  First Impressions 
Rating:
5.0

The service at this location is extraordinary!

Brittney L.  |  Overall Experience 
Rating:
5.0

very well run location.

Dan D.  |  Overall Experience 
Rating:
4.0

Some of the staff was very helpful. others of the staff had some bad attitude and very curt service. this location is very busy and could probably use a few more employees on shift.

Sarah L.  |  Overall Experience 
Rating:
5.0

I booked 2 months in advance of my move and everything was perfect. The truck was there as I requested and ready to go. It was a new truck and there were no problems going across country.

JOANN B.  |  Reservation 
Rating:
5.0

n/a

Gregory Y.  |  Overall Experience 
Rating:
2.0

No follow up on calls for either issue-For pick up, they loaded one of the Uboxes backwards & we had to load with no ramp, next time they didn’t secure the ball. It would have released w/a speed bump.

Judy B.  |  Overall Experience 
Rating:
5.0

I will rent their ugly gain your personality kindness

Dale D.  |  Overall Experience 
Rating:
5.0

Manager was very knowledgeable and informative.

Earnest A.  |  Overall Experience 
Rating:
5.0

Great service.

Judy B.  |  Overall Experience 
Rating:
5.0

Thanks!

raquel g.  |  Overall Experience 
Rating:
5.0

.

Colleen M.  |  Overall Experience 
Rating:
3.0

You are the most expensive, compared to others for same service.

DORA P.  |  Overall Experience 
Rating:
3.0

My first year at the place was nice and everything was fine. My second year that’s when everything changed and went down hill . First the price raise of rent . Then it kept on getting worse .

BRET B.  |  Overall Experience 
Rating:
5.0

No complaints. Access always easy and staff helpful.

TRESA B.  |  Overall Experience 
Rating:
5.0

It was a very good experience

thomas s.  |  Overall Experience 
Rating:
5.0

I had a great experience.

MARSHA A.  |  Overall Experience 
Rating:
5.0

Convenient and clean. Well lit and secure.

ronnie j.  |  Overall Experience 
Rating:
5.0

Extremely clean and secure!

Elizabeth D.  |  Overall Experience 
No reviews have been submitted for this location.

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