Customer did not leave a comment.JUSTIN B.
Customer Reviews for U-Haul Moving & Storage of Apopka
Apopka, FL 32703
(@ Hwy 436 E Of Hwy 441)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Shawn N.
Customer did not leave a comment.LARRY S.
Customer did not leave a comment.DEBORAH L.
Jose by courtesy they should be able to adjust the mirrors cuz you going to find out the hard way once youin The roadðŸ‘HARRY O.
Service was excellent from the 1st phone call to my return..thanks again guysULE F.
The reason for the average rating (3-stars) rather than a 5-star rating, is because, there was a mix-up in the delivery of the rental truck. I assume, I and another customer requested the same size truck. The key code & mileage on the truck were different than what was on the form and was assigned a different name on the computer. Other than this major error, my experience was okay. I did have to take a picture of the correct mileage on the truck to verify mileage usage. I think I should have been given at least a 10% Discount due to this human/computer error as a courtesy for my inconvenience. L. G.LINDA G.
Customer did not leave a comment.Ronald R.
Customer did not leave a comment.GARY O.
Customer did not leave a comment.RAYMOND M.
Customer did not leave a comment.Tanisha B.
They were expedient.Eugene B.
Customer did not leave a comment.John A.
Customer did not leave a comment.SHIRLEY R.
We chose to pick up using the mobile app. Found our truck with keys in. Told employees, they said okay good to go. We were then called 5 minutes later saying the contract didn't go through all the way and we needed to come back. There should have been a moment that they checked that before we left. It added miles that we paid for.Terry W.
I feel at home when I am at that location. The manager knows the product and he is very professionalFRITZNER C.
Customer did not leave a comment.BIANCA B.
Had a problem with the 1st place were I was supposed to pick up trailer. Got to 123 Motor sports in Leesberg FL. They didn't have a trailer and said couldn't help me and to call main number and they can find you one. Ended up driving 1 hour south to Apopka FL.MICHAEL M.
Keep doing the same thingSTEVEN B.
Customer did not leave a comment.GAYLORD L.
No improvement needed!Henry L.
Fast friendly serviceJOSE S.
Customer did not leave a comment.Tonya G.
Customer did not leave a comment.RAFAEL U.
Great customer service with this locationEMRY W.
Customer did not leave a comment.JACOB A.
Nothing that I can think of at this time.DAVID N.
Customer did not leave a comment.EDWARD C.
Customer did not leave a comment.ANTHONY F.
Customer did not leave a comment.JULIANNA M.
Great customer service. Internet was down when i arrived. I have non complaints. It was a pleasure doing business at this location.ALISHA H.
Customer did not leave a comment.CARL G.
Keep being your selfSTACY D.
Customer did not leave a comment.NINA V.
Manager seems very uptight and stressed every single time I go in. Other than him, everyone is very nice at this location. You can tell when manager is in, everyone is on edge. When he's not, they all seem a lot happier. Last but not least, Last night 4/15/2020 I reserved a trainer for 24hrs at this same location and all of a sudden they no longer have it. Usually you can't reserve if not available. Instead of getting a call, I got a txt to contact customer service. Lucky for me, I don't mind driving a few extra minutes down the road. Will no longer come to this location.ARNOLDO B.
Customer did not leave a comment.ROSARIO A.
Customer did not leave a comment.DOUGLASS D.
Truck was a little dirty and smelled like marijuana inside. Other than that it did what I needed and was last minute so I can't complain. Smooth pickup and drop off will rent again.JAN A.
Always a great group to do business with.ASHLEY P.
Customer did not leave a comment.EDWARD C.
Everything is goodBERNARD T.
Customer did not leave a comment.PEDRO R.
Very good serviceJAROSLAW L.
Continue the good workBERNARD T.
We've used this location before and the workers are very quick & professional in all aspects of the process. Have Never had to wait for my vehicle reserved online.THOMAS C.
Customer did not leave a comment.Charles H.
Staff was Great as they always are.FRANCIS B.
Customer did not leave a comment.MAGALIE C.
The ownership cares about their customer rerlationship!!Harold B. | Overall Experience
Customer did not leave a comment.TRACY S.
There is nothing that you need to do. The whole experience was great and easy. The staff at the location should have lunch brought in for them. They were beyond great.Loren S.
Customer did not leave a comment.TRAVIS P.
This Location is extremely busy I need more Personnel. They did good with what help they had.Jaime B.
Nothing at this time. The gentleman who check me in after my trip was the nicest young I have met in a long time. Keep him aroundWALTER M.
Customer did not leave a comment.LARRY B.
Customer did not leave a comment.William P.
2nd time using that location in Two months. There is a good reason, perforce customer interactions.. keep it up guys.ðŸ‘ŠJACOB M.
Customer did not leave a comment.Serita H.
Customer did not leave a comment.NORMAN O.
Customer did not leave a comment.Amanda B.
Great Customer service.ROMNY R.
Customer did not leave a comment.TRAVISDAVID S.
I had a problem with picking up from my mobile device. I had to wait over an hour on two different phone to speak to some one. And they pick up the second phone calls first rather then the one we use to contact U-Haul first. But after a few minute they work on my dashboard so I could get the van.Moses D.
Customer did not leave a comment.Jelani C.
Customer did not leave a comment.BRENDA S.
Customer did not leave a comment.BETTY G.
Just wanted to give a shout-out to the manager. He was holding down the fort and getting everyone taken care of. He was awesome to deal with and great customer service. Also the gentleman handling the equipment was great as-well. 10/10 experienceLORNE S.
Customer did not leave a comment.MICHAEL M.
Customer did not leave a comment.THOMAS C.
Customer did not leave a comment.KATHLEEN H.
Customer did not leave a comment.JOSEPH J.
Customer did not leave a comment.GLORIA G.
Great service. I was there at 9am on Sunday and they had the truck ready. I would recommend that rental location to my family and friends.MARCO L.
Customer did not leave a comment.MARTINE F.
Very friendly employees.LUCIO M.
Customer did not leave a comment.JULIENNE L.
Close the door to this location.Michael T.
Customer did not leave a comment.Jon D.
Customer did not leave a comment.LEROY H.
Long line and only 1 person was working and it was month end.STEPHANIE E.
This UHAUL establishment is by far the best! The employees here are absolutely the greatest. Naph is the best, he knows how to talk to customers and knows his craft.TIMOTHY D.
Carlos was absolutely amazing.MALLERIE F.
Customer did not leave a comment.CRISTELA T.
None, everything was smooth and easyScott G.
Customer did not leave a comment.JORGE F.
Customer did not leave a comment.RICHARD T.
I did not look the trailer over and after loading realized all four tires were bald.DENNIS S.
Great management.MICHAEL M.
Customer did not leave a comment.Denise M.
Customer did not leave a comment.Zina A.
Customer did not leave a comment.STEVEN B.
This is my favorite location! Always. Manager and team are amazing!JORGE O.
Great supervisor and his communication with me excellent work highly recommend himHerman S.
From start to finish all employees were Top Shelf... will definitely come back if the need arises. Thanks for being available last minute...JACOB MICHAEL M.
Liked the security system there knowing that my personal belongings were safePhilip H. | Overall Experience
Customer did not leave a comment.Stephen S.
The manager here is a reasonable and helpful man. He leaves a great impression.julia g. | Overall Experience
Customer did not leave a comment.RODANIN B.
Customer did not leave a comment.Greg W.
Customer did not leave a comment.DAVID F.
Customer did not leave a comment.Custom F.
Neph and his team were incredibly helpful, prompt in service, and a pleasure to speak with. I highly recommend this location. Return of my truck and rental of on-site storage was very easy. Great customer service!Nicole G. | First Impressions
When I rented the outdoor space here I was told they had security cameras. Someone stole my trolling motor, fishing rods and tackle. About $1000 lost. When I reported the theft it took three weeks for the manager to tell me their office couldn’t see my boat on their cameras but they had a few more to check. A week or so later I was told nothing was seen on those cameras either. Three times I ask for a different parking spot with no results.Clayton A. | Overall Experience
Everyone was very helpful.kenneth D. | Overall Experience
Neph and the staff there are amazing!!Martin S. | Overall Experience
Door was broken and couldn’t raise all the way up.they said they would get that fixed but never did.Leslie R. | Overall Experience
Customer did not leave a comment.JAMES M. | Overall Experience
I have rented several times with this UHaul facility...storage units, trucks, equipment and supplied. Always a great experience.Richard B. | Overall Experience
I was very frustrated 2 x with U Haul etc.. I’ still purchase a Unit Space.Cleretta L. | First Impressions
I had two units and one of them got broken into, so I filed a police report and one of the staff members made a comment that they (the thieves) didn't get away with much (how would the staff know what's in my units?) and that she has worked for over 9 years and she has never heard of nor seen anyone ever get their unit broken into the whole 9 plus years that she has worked there, insinuating that I was lying about my valuables being stolen. Her attitude was so unprofessional and rude I'm surprised she made it passed 9 days working there much less 9 YEARS?!?! My unit was broken into on a Saturday and U-Haul didn't notify me until 9 days later! After all that B.S. they never helped me with filing a insurance claim on the stolen items< which totaled over $1700! I will NEVER use U Haul or recommend them to anyone ever again, U Haul is by far the worst storage company that I have ever used!Jason R. | Overall Experience
Neph went above and beyond to make sure I had everything I needed and was very knowledgeable on key information. His staff was also very nice and helpful. Linda was incredible. Made my move in experience very happy and my overall outlook on the new environment made me feel good about my decision to bring my family. Thank you all so very much, I will definitely be recommending. God blessjavier g. | First Impressions
Everyone was friendly and helpful everytime I visited the property, thanks again for all your help in making my stay with your storage unit a great experience. email@example.comJacqueline B. | Overall Experience
Customer did not leave a comment.Carolyn M. | Overall Experience
Customer did not leave a comment.Mem M. | First Impressions
Customer did not leave a comment.Niconia S. | First Impressions
Extremely efficient and a pleasurable experience.Gregory S. | First Impressions
Thank you I would definitely use your facility in the future if I need to do so.Sandra S. | Overall Experience
Customer did not leave a comment.jose o. | Overall Experience
I have been using the Apopka location for years from everything to getting hitches on vehicles, renting trucks, trailers, and storage units. They are always awesome in there. Always friendly and helpful.Theodore K. | First Impressions
Good customer service and good experience. Clean facility and friendly employees.Richard M. | Overall Experience
Customer did not leave a comment.CAROL M. | Overall Experience
Customer did not leave a comment.Carol S. | Overall Experience
Customer did not leave a comment.Janet R. | Overall Experience
The lady was so sweet and helpful. Thank you so much!YISSELL L. | First Impressions
Super friendly and helpful staff!Carol S. | Overall Experience
Customer did not leave a comment.michael o. | Overall Experience
The Manager Nephali was the Most gracious and caring, understanding and amazing man that I’ve ever met besides my grandfather! He deserves the best citizens of the Apopka community Award! I pray God blesses him!Yvette C. | Overall Experience
EVERYTHING INCLUDING BATHROOMS EXTREMELY CLEAN + HELP ALWAYS COURTEOUS & INFORMATIVE.. RWNTWS VEHICLES AND STORAGE WITH SAME RESULTS!Bernard K. | Overall Experience
Unfortunately there is no gate or any protection for people using the parking storage area. The cameras alone are not enough. It should be brightly lit, gated with barbed wire to help prevent theft. My boat was broken into so I decided to move it to a more secure storage facility. Filing a police report and providing camera footage will not do anything to get my items replaced. The focus should be more focused on prevention, not capturing theft on video.Steven R. | Overall Experience
Great staff THANKSGregg V. | First Impressions
N/AHeidi V. | Overall Experience
We have no complaints. Nice facility, nice staff. Will rent again if need arises.Terry S. | Overall Experience
Staff pleasant, trucks in good condition and storage clean.Mary F. | First Impressions
Special thanks to the man who checked me in. You had no idea the situation I had experienced but you were patient kind and extremely nice. I will never forget that. To Mrs. Linda Thanks a million!!!!Kizzy G. | Overall Experience
Great facilitysandra g. | Overall Experience
Excellent customer services. Very friendly, pleasant and attentive staff. Supportive and helpful toward our needs after a long trip from NU. Will recommend Uhaul to al my family and friends. Love it!Jenny P. | Overall Experience
Neph and his staff are the absolute best!James N. | Overall Experience
Neff the manager is very knowledgeable and competent !Joe w. | First Impressions
The gentlemen that helped me was great.RICK K. | First Impressions
Manager neph was amazing got us moved in so fast will definitely recommend this locationJEFF D. | First Impressions
We had stuff stolen out of our boat twice! no security, no gate and nothing to keep anyone out of our boat. There was always a moving truck in front of unit, made it had to get in and out.No one caredSara y. | Overall Experience
Can staff be too friendly?? If so, there were herejames s. | Overall Experience
Needed a 5x5 storage unit for August 24th. Problem securing it in computer but with help of other employees, they were able to get me the 5x5. Thank you all, great job! Everyone was great!JAMES R. | First Impressions
Please take down the sign listing the price for dumpsters that you do not provide. Thank you.Andrea E. | Overall Experience
Very nice & helpful. Clean storage.Matthew B. | First Impressions
Great experienceJulie R. | Overall Experience
I was pleased to have found an available storage unit and truck rental, but I wasn't pleased that took 2 separate places,4 visits, less quality, and over charged.I'm still Waiting for fee correction..Generea T. | First Impressions
Facility well lit & clean. Cost is too high.Denise L. | Overall Experience
Great jobAndrew R. | First Impressions
Great facility and staff!Patrick O. | Overall Experience
Convenient and great valueSandra F. | Overall Experience
Everything was goodDee D. | Overall Experience
Fast great service!Patrick O. | First Impressions
Friendly staff. Well managed.Mark T. | First Impressions
The service at this location is extraordinary!Brittney L. | Overall Experience
very well run location.Dan D. | Overall Experience
Some of the staff was very helpful. others of the staff had some bad attitude and very curt service. this location is very busy and could probably use a few more employees on shift.Sarah L. | Overall Experience
I booked 2 months in advance of my move and everything was perfect. The truck was there as I requested and ready to go. It was a new truck and there were no problems going across country.JOANN B. | Reservation
n/aGregory Y. | Overall Experience
No follow up on calls for either issue-For pick up, they loaded one of the Uboxes backwards & we had to load with no ramp, next time they didn’t secure the ball. It would have released w/a speed bump.Judy B. | Overall Experience
I will rent their ugly gain your personality kindnessDale D. | Overall Experience
Manager was very knowledgeable and informative.Earnest A. | Overall Experience
Great service.Judy B. | Overall Experience
Thanks!raquel g. | Overall Experience
.Colleen M. | Overall Experience
You are the most expensive, compared to others for same service.DORA P. | Overall Experience
My first year at the place was nice and everything was fine. My second year that’s when everything changed and went down hill . First the price raise of rent . Then it kept on getting worse .BRET B. | Overall Experience
No complaints. Access always easy and staff helpful.TRESA B. | Overall Experience
It was a very good experiencethomas s. | Overall Experience
I had a great experience.MARSHA A. | Overall Experience
Convenient and clean. Well lit and secure.ronnie j. | Overall Experience
Extremely clean and secure!Elizabeth D. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!