Customer Reviews for U-Haul Moving & Storage of Auburndale
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

426 reviews

120 Outer Loop   Louisville, KY 40214
(East of third street on Outer Loop)

(502) 368-4388

Location Hours

Always Open On Your Smartphone

Services at this Location:

Contact Us

(502) 368-4388

120 Outer Loop
Louisville, KY 40214
(East of third street on Outer Loop)

Services at this Location:

Location Hours

Always Open On Your Smartphone

What is 24/7?

It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

The only problem I had was trying get unit number and gate password online so I still needed in person help.

Jessica D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James M.  |  First Impressions 
Rating:
3.0

What they fail to tell you is you have to go to one office before you go to another storage area that they have so you do extra running back and forth over and over until you go over the mileage allotted for your truck to where you end up paying extra. And also we're still waiting on our deposit back and yet it has yet to be received back and it has been 2 days already as for the price of things yeah no problem but all the headache to go through is bullcrap. And we still want our money back

Carol B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Demika E.  |  First Impressions 
Rating:
1.0

I have had nothing but troubles from U-Haul from day one. I will never use their service again.

Alan M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANGELA W.  |  Overall Experience 
Rating:
5.0

The unit place was close but Jason took his time to come out to help us get the unit and very respectful and helpful y'all need more people like that

dylan k.  |  First Impressions 
Rating:
1.0

I have had but problems from the get go.I have one bill sent to me and I paid it. You have sent one bill since the begining. I call the location and it goes to corporate. I call the Preston Hwy. location and it goes to corporate. Corporate does not satisfy me at all. I will pay the bill if you will send me one. I got a late notice for $15 it is your fought I am late.

Alan M.  |  First Impressions 
Rating:
4.0

I was not told about the truck that the catlac converta was stolen off all the trucks. I picked it up at 20th and Broadway. Now that was so so bad. I couldn't drive over 40 miles a.d hour. It was so loud. I just had to suffer through it. Everything else was good. People were kind . But not the truck.

Edwina B.  |  First Impressions 
Rating:
5.0

Fastest most friendly group of people I have met. From the moment I drove in to the moment I went home. Everyone I spoke to was most hospitable. If this is what Louisville is going to be like, I am glad we moved here!

MICHAEL H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

alfreda s.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Tom L.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Michael S.  |  First Impressions 
Rating:
2.0

Arrived at Outer Loop facility around 4:30; no employees were present. Called the phone number listed outside the building, made a reservation with a rep who told me there would be a dolly or flatbed available within my unit to unload the Uhaul. Found out I had to go to the Preston Hwy location to complete reservation. At that location, the employee at the desk proceeded to wait on customers that came in after me first, simply because he was not familiar with storage unit reservations. After leaving there, I dropped off the dolly I had rented at the Uhaul facility where I had bought mattress bags, as they closed at 6 and I was led to believe I would have access to one at the unit. When I got back to the unit, I discovered there was no lock available to secure my unit, although the rep at the Preston Hwy location was supposed to provide one. Upon opening my unit, I discovered there was no equipment to help me unload the truck. Luckily, there was another renter there to help me unload the 1 heavy piece of furniture, and he had an extra lock he sold me. Because of all the extra driving I had to do due to not being able to handle everything at the storage unit location, I ended up having to pay an extra $40 for mileage, as well as the added cost of the extra gas used. This was my first experience with a Uhaul storage unit, and once I get my property back out, it will also be my last.

Brian M.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

KENDALL H.  |  First Impressions 
Rating:
5.0

I was very disappointed when I was getting the run around for 4hrs. Thank God guy came and help me. He drive from one location to come help me.

latanya c.  |  First Impressions 
Rating:
4.0

I was told that a lock will be in my unit. Unfortunately my lock was missing. I had to go buy a lock from Walmart down the street.

Demika E.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B.  |  First Impressions 
Rating:
4.0

Unit is leaking water , please fix

Eric W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

WILLIAM G.  |  First Impressions 
Rating:
2.0

I am very upset at u-haul at the moment, cause I called and reserved a truck and a storage unit. I was able to get the truck with no problem. But the storage unit was awful. First the lady I scheduled the reservation with told me that I would have a 10x12 unit available to move into. But when I got to the storage unit the man that was working told me that he didn't have a 10x12 available the only thing he had was a 10x15 or a 5x10. So he took us down to see the unit the 10x15 witch was not available because it was still filled with trash so he took us to the 5x10 unit which we ended up getting because it was the only one he had but not only was it too small, the panels in our unit are coming off where you can see into the unit next to ours so somebody should look into that. Also we had to throw away a lot of our stuff because it would not fit in the unit.

Richard N.  |  First Impressions 
Rating:
5.0

Get place to rent from. Needs to have staff there from 8 -7 instead of remote

JASON LEE W.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

emily s.  |  Online Move In 
Rating:
5.0

Kris and Jason were a huge help. I could not have gotten done what I needed without their great customer service. They were down to down to earth, genuine, and accommodating. Thanks! — Jacob Masters

Jacob M.  |  First Impressions 
No reviews have been submitted for this location.

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