My only complaint would be is that I moved out September 2nd and didn't receive any money back for that month. So I paid for a whole month but didn't use it. I feel like that wasn't fair. If I had of know I wasn't getting any money back I would not even cleaned out the storage
deborah j | Overall ExperienceSelf Storage Units in Louisville, KY, 40214
U-Haul Moving & Storage of Auburndale
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U-Haul Moving & Storage of Valley Station
9019 Stonestreet Rd, Louisville, KY 40272 View Available Units3.4 miles from this location -
U-Haul Moving & Storage at Lynnview
4612 Preston Hwy, Louisville, KY 40213 View Available Units5.4 miles from this location -
Derby City Storage
1340 Durrett Lane, Louisville, KY 40213 View Available Units6.0 miles from this location -
U-Haul Storage at Lynnview
4530 Poplar Level Rd, Louisville, KY 40213 View Available Units6.3 miles from this location
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Storage Customer Reviews
- 4.5 Average Customer Rating
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It would be nice if someone was available at the facility. That's my only negative. Everything else was good
Carla J | Overall ExperienceAll of my experiences with U-haul have been very good and positive.
DARLENE S | First ImpressionsThe best people work here. I was locked out of the main gate on mother's day because my access code stopped working. I called the manager Mariah and she pulled over and helped me reset it. I was so upset that I had to call her on mother's day but she understood. Debbie Bailey is absolutely amazing. Friendly and courteous from start of rental until the end. We used this storage facility for almost 3 years. Great people!!!!
Dana P | Overall ExperienceManager very good with customer satisfaction
JEROME D | First ImpressionsI lost half of my stuff in that storage and staff did not reach out to me
Angela D | Overall ExperienceI’ve called in four times about the unit situation and nobody has fixed the issue and I’m upset about it they have charged me for two units and still haven’t fixed the upgrade
Paige L | Online Move InMy facility is the absolute worst storage facility I ever experienced! But I will say the staff was very helpful!
SHEQUITA M | Overall ExperienceOur experience with UHaul Auburndale is extremely disappointing. Our camper was stolen from the property by an individual who visibly has access to the facility and the incident was never reported to us nor the police. We do not recommend UHaul.
Emily H | Overall ExperienceAfter reserving a storage on line that said it would fit a 1 bedroom apartment for a medium storage, once on-site I learned it was the size of a closet. I lost my free month if rent because no one was inside and I have to drive across the city to get to the lyndon office to get assistance. So I called the number provided and they said that they cancelled the 1st closet size storage and assigned a new storage to me. Then I get a call about the first one asking if I were going to move in. How is the communication so poor?
GOLDIA C | First ImpressionsManager Leaha is rude, disrespectful, jumps to conclusions, hot headed, and abuses her authority. She does not need to be in any type of management position.
Torrance C | Overall ExperienceThere was never a employee there on site I thought it was 24 hour access to get in my storage. There was 3 times I guess it was after 10 or 11 pm. And I could not get in So besides that it was all good Thank You ....
TAMARA B | Overall ExperienceI found the storage unit cleaned and ready with a padlock inside ready to use. It was convenient to have an a access to the storage unit at any time
Yahya A | Overall ExperienceAdam was the greatest!
RENEITHA C | First Impressions