Customer Reviews for U-Haul Moving & Storage of Auburndale
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

407 reviews

120 Outer Loop   Louisville, KY 40214
(East of third street on Outer Loop)

(502) 368-4388

Location Hours

Always Open On Your Smartphone

Services at this Location:

Contact Us

(502) 368-4388

120 Outer Loop
Louisville, KY 40214
(East of third street on Outer Loop)

Services at this Location:

Location Hours

Always Open On Your Smartphone

What is 24/7?

It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

I always try to rent from this location. Great staff.... very helpful. Thank you!

Aimee F. 
Rating:
5.0

Customer did not leave a comment.

VINSON K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Destiny H.  |  Overall Experience 
Rating:
2.0

Could not get into the lock box to get the truck we ordered. Had to drive to another location only to be sent back to the original location for someone else to get the box open but give us a smaller truck. An hour and a half after the original pick up time. We had to make two trips which cost me an additional 100 in addition to the 150 an hour we paid the movers who were waiting for the truck.

RICHARD B. 
Rating:
3.0

Customer did not leave a comment.

latasha c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rosemary B.  |  First Impressions 
Rating:
4.0

Unit is leaking water , please fix

Eric W.  |  Online Move In 
Rating:
1.0

I wouldn’t recommend uhaul to anyone, they have very poor customer relations skill. They do not check with the local companies to see if they have vehicles available to move, they just make . If you get there and they don’t have a truck well you’re just out of luck according to uhaul

Shondrekia J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jessica B. 
Rating:
3.0

We were dropping the truck off early and no one worked there to help with questions. Store was always locked. Better Vous toner service at that location would be better.

Sheldon P. 
Rating:
5.0

Customer did not leave a comment.

Hugo S. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM G.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

STEPHEN G.  |  Overall Experience 
Rating:
2.0

I am very upset at u-haul at the moment, cause I called and reserved a truck and a storage unit. I was able to get the truck with no problem. But the storage unit was awful. First the lady I scheduled the reservation with told me that I would have a 10x12 unit available to move into. But when I got to the storage unit the man that was working told me that he didn't have a 10x12 available the only thing he had was a 10x15 or a 5x10. So he took us down to see the unit the 10x15 witch was not available because it was still filled with trash so he took us to the 5x10 unit which we ended up getting because it was the only one he had but not only was it too small, the panels in our unit are coming off where you can see into the unit next to ours so somebody should look into that. Also we had to throw away a lot of our stuff because it would not fit in the unit.

Richard N.  |  First Impressions 
Rating:
5.0

Get place to rent from. Needs to have staff there from 8 -7 instead of remote

JASON LEE W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Destiny H.  |  First Impressions 
Rating:
1.0

This is the worst mistake ever, and I beg you to choose a different rental truck company. I showed up on time, at a new location 7 miles further away to pick up my truck that I scheduled two weeks out.. This location has no staffing, so you are stuck on your own with the app. The app would not let me check in. After an almost two hour wait on the phone, I attempted to make a new reservation at the same location for the same size truck. Mind you, there was only one 17 foot truck there. The reservation worked. Finally I spoke to a UHAUL agent who explained there was not another truck there to fulfill my original reservation so the app never worked. I went to drive off in the second truck, which I soon discovered the battery was DEAD. The UHAUL agent quickly transferred me to her manager. The manager offered to upgrade me to a larger truck "at no extra charge". The 20 foot and the 17 foot was the same price so this was a mockery to the situation. UHAUL only offered me their 50 dollar guarantee. After almost 3 hours, I finally drove off in a truck with low gas. The final straw was when I found Marijuana in the cup holder of the truck. They clearly do not clean the truck. If you will rent from UHAUL do not chose a location with App Only. You will waste 3 hours of your moving day.

Marc B. 
Rating:
2.0

It was a good place as long as the local management was who you dealt with and IF they answered their phone. When there was a problem, local management would not answer their phone. When dealing with corporate they tell you they can't do anything but try local management and in the meantime your stuff in your unit is unavailable to you. The corporate will not even compensate or anything else for your inconvenience. They knew of the issue for over 24 hours and didn't have the decency to email clients to let them know of an issue and that it was being looked into. When we moved, we rented our unit. After moving in we were informed of a special for new renters, but because we set up our rental online so we were prepared when we got there, we were not eligible (it was a new rental within their time frame). Their solution was to rent a second unit to get the deal. I feel this is a shady company who tries to find ways not to honor their own specials and who refuse to treat customers as if they are the reason they are in business. Uhaul was the leader in self storage for a long time. I think they got too comfortable and have now been knocked down. I would rate them so-so.

Sandra H.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

emily s.  |  Online Move In 
Rating:
3.0

$19.95 per day in town is bull jive! You need to take that off the side of your vehicles and stop false advertising! That is just plain dirty! I'm not sure how you guys get away with that horrible lie! I'm wrong, of course I know how you get away with it, you just take advantage of the situation!

Ron D. 
Rating:
3.0

The front brakes were bad.

Charles R. 
Rating:
1.0

Arrived to pick up my truck and it was parked in a way that made it impossible to get out with the other trucks next to it and my truck sandwiched between them and a pole and a ditch. The truck had all sorts of mechanical issues, didn't have the dolly I paid for. Returned the truck and was charged twice what I had already paid and when I looked at my bill online, the guy has added a ton of stuff I didn't get or use and it's over a month later and he's still trying to bill my card almost $200. I already paid $85 and should have gotten some of that back. U-haul corporate even said I should not be charged and removed the extras from my bill and told him to refund my money completely but I keep getting charged. Find somewhere else.

Carolyn M. 
Rating:
5.0

Very professional and friendly customer service.

Madonna W. 
Rating:
5.0

Customer did not leave a comment.

Vincenzo P. 
Rating:
5.0

Customer did not leave a comment.

Sammy M. 
Rating:
5.0

Great experience

mang K. 
Rating:
1.0

I chose no contact pick up. I then had to enter the building and basically redo everything i had entered online. Which made me use a different card because I left my debit card in the other car (not the one i was driving in). Why offer no contact if i still had to go in?

LARRY H. 
Rating:
5.0

Customer did not leave a comment.

Vicki F. 
Rating:
3.0

Truck would not get up to speed so much play in the wheel. Need to be maiteneced a WHOLE lot better. Even tires looked bad. Never AGAIN

Jason P. 
Rating:
5.0

Customer did not leave a comment.

Shequita M. 
Rating:
4.0

I do appreciate the help with getting the cargo van for a couple hours but it smelled like piss. Someone peed in that van theres no doubt about it.

Jacob E. 
Rating:
5.0

The man working the counter Sunday Feb 14- Jason I believe- was super friendly and helpful and made our Uhaul experience simple and easy!

Lauren F. 
Rating:
5.0

Very easy access and conveniently close to home. I would rent from there again if i needed to. Thanks

Steven F.  |  Overall Experience 
Rating:
5.0

Nothing, thanks man

Leslie P. 
Rating:
3.0

Customer did not leave a comment.

Kyla M. 
Rating:
5.0

Great service from associate. He pulled truck and trailer into lot for us and then came back with receipt total since there was a little less gas than expected. Very professional!

Kenneth R. 
Rating:
2.0

It took forever to process pickup. There is only one person at that location. There was dirty on the floor of the trailer. Drop off was a nightmare. Location was closed, no one to help unhook trailer. Roadside service wanted to charge me to help unhook. Customer service people were no help!!

Lorie S. 
Rating:
5.0

I don't think you need to improve anything. You was great!! 😑

martha B. 
Rating:
5.0

Customer did not leave a comment.

Deshon G. 
Rating:
4.0

Customer did not leave a comment.

George M. 
Rating:
5.0

Customer did not leave a comment.

Kristina G. 
Rating:
1.0

Make sure truck is clean

William B. 
Rating:
5.0

Customer did not leave a comment.

Corey B. 
Rating:
5.0

Customer did not leave a comment.

Corey B. 
Rating:
5.0

Customer did not leave a comment.

Adelaida P. 
Rating:
3.0

Customer did not leave a comment.

RAEDAWN L. 
Rating:
4.0

Customer did not leave a comment.

ANTHONY A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Emily W.  |  Overall Experience 
Rating:
1.0

I paid for my unit...never got to get into it. The office was closed and no one answered the customer service phone. 😒

Travis L.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

KELLY A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher J. 
Rating:
4.0

Assign pin codes instead of those cards. Normal office hours would be nice, as I could not get in because it was closed. The only saving grace was the girl from Preston who came to our rescue, and Jason who has been there for me for years --- you don't treat your people right, and it shows.

Jake W.  |  Overall Experience 
Rating:
1.0

Cheated me out my money

Robert F. 
Rating:
5.0

Jason ROCKS he helped so much and the site is clean and looks great

Rebekah P.  |  First Impressions 
Rating:
4.0

Location was fine, but Uhaul seemed to have overbooked this location. The attendant was very stressed and frustrated with his lack of support. The equipment that we ordered was not there. And the location and time of our pick up was changed 2 days prior to our reservation. Everything with this location was fine, but I was not impressed with Uhaul's logistics and coordination overall and would be hesitant to refer them as an organization.

Kacie L. 
Rating:
3.0

Customer did not leave a comment.

nicole F. 
Rating:
4.0

Online and the store need to communicate better. They double booked for the same truck.

brianna E. 
Rating:
5.0

Customer did not leave a comment.

Fallon M. 
Rating:
5.0

Phone calls for service at go uhaul are way too long-hold time extreme.

Anthony H. 
Rating:
5.0

Customer did not leave a comment.

CODY C. 
Rating:
4.0

Customer did not leave a comment.

Bruce N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

robert G. 
Rating:
5.0

jason was very helpful and pleasant, great experience

donnie R. 
Rating:
4.0

You need to get the guy there some help, he's every nice. Be closed in the middle of the week is not a good idea.

Stephanie H.  |  Overall Experience 
Rating:
1.0

When I arrived At the U-Haul facility it was 4:45 P.M. There was a customer there that the clerk was taken care of once that customer was done conducting their business the Clerk said to me “sorry I'm closed” as he is walking towards the door. I Said to him I have a reservation already I'm just here to pick up the truck he said “ I understand that but I'm closed”. Then he asked me Was I here for the 26 ft. truck. I Told him yes, then he said I have it already for you but I am closed. Then, I had to sit there for an hour and a half trying to go online and get in touch with customer service to figure out how to get the 24 seven app so that I could get the keys out of the lock box.When I finally did Retrieve the keys in the gas needle was on E (Empty). This gentleman needs to learn how to deal with the public. And have class is on customer service. When he said that he had the truck ready for me, obviously that was not the case because if he had the truck ready he would have at least Made sure that there was some gas in the truck. This is unacceptable as much as I have dealt with U-Haul before I've never had this issue or come across anyone so rude.

Catrina S. 
Rating:
4.0

Customer did not leave a comment.

Bruce N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Emily W. 
Rating:
5.0

Customer did not leave a comment.

tony S. 
Rating:
5.0

Customer did not leave a comment.

william S. 
Rating:
5.0

Customer did not leave a comment.

Eric C. 
Rating:
4.0

Listen. I dont want to be rude. The transaction was smooth, the attendant was great but the store smelled like sh!t. Like real life human sh!t. It bothered me. Its still bothering me how bad that store smelled. Hey if the guy has to use the restroom and he works there okay. But bleach that entire place afterwards. I mean the smell is stuck in my mind. Stressing me out. Human Sh!t smell like as soon as I hit the door. Everything else was flawless, great transaction. But that attendant needs to visit the doctor.

Chacoby P. 
Rating:
1.0

Customer did not leave a comment.

ZACHARY C. 
Rating:
4.0

Customer did not leave a comment.

Rickey T. 
Rating:
5.0

Customer did not leave a comment.

Tim G. 
Rating:
5.0

Customer did not leave a comment.

sylvester E. 
Rating:
5.0

Great service

Lester C. 
Rating:
1.0

Customer did not leave a comment.

Nicholas Z. 
Rating:
4.0

Customer did not leave a comment.

Martin K. 
Rating:
5.0

I'm waiting on a response regarding billing error. Was charged for dolly I didn't use.

GEOFF G. 
Rating:
5.0

Customer did not leave a comment.

Demika E. 
Rating:
5.0

Customer did not leave a comment.

Jeremy V. 
Rating:
5.0

Customer did not leave a comment.

Eric C.  |  First Impressions 
Rating:
3.0

Good

Nick F. 
Rating:
4.0

Customer did not leave a comment.

Heidi H. 
Rating:
5.0

Customer did not leave a comment.

CONNIE W. 
Rating:
5.0

Jason was extremely helpful.

laura K. 
Rating:
4.0

Customer did not leave a comment.

Betsy R. 
Rating:
1.0

Drop off was a nightmare. Had to wait 30 minutes for customer service to answer & then they still couldnt help me with my phone finding the location. Was on the phone about 45 minutes & we still didnt find the location

diana B. 
Rating:
5.0

Customer did not leave a comment.

Maria D. 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
5.0

Nothing / all done well!

Kimberly T. 
Rating:
5.0

Thank you

Julianne C. 
Rating:
2.0

Customer did not leave a comment.

Kimberly M. 
Rating:
5.0

Customer did not leave a comment.

Patricia F. 
Rating:
5.0

Not a thing. Exceptional experience

peggy L. 
Rating:
5.0

Customer did not leave a comment.

john B. 
Rating:
4.0

There was a terrible smell in the facility.

Jshaquerriah F. 
Rating:
1.0

I was sent there 20 miles (30 minutes) out of my way since the location where I reserved my unit didn't have one. The attendant was rude and didn't believe me when I was told I should receive the $50 guarantee. I should have been able to drop off unit where I originally ordered and he said no. I had to drive 40 extra miles and it took an hour longer. I should not have to pay for the extra miles or extra time.

Merrilee G. 
Rating:
5.0

Customer did not leave a comment.

Alisia K. 
Rating:
5.0

Customer did not leave a comment.

Latonya B. 
Rating:
5.0

Customer did not leave a comment.

Philip H. 
Rating:
3.0

More employees at each location.

Tajah H. 
Rating:
5.0

N/A

DAVID T. 
Rating:
5.0

Zero complaints about the drop off location. The worker had not been having a great day, but he was upbeat and helpful in spite of it (we only knew of the issues he'd had after asking how his day was going).

DONNA H. 
Rating:
5.0

Jason is very nice and friendly, with above excellent customer service. Thanks!

Sammie A. 
Rating:
4.0

Customer did not leave a comment.

Leon U. 
Rating:
5.0

Customer did not leave a comment.

Leonel O. 
Rating:
5.0

Customer did not leave a comment.

Timothy P. 
Rating:
4.0

Customer did not leave a comment.

Stephen S. 
Rating:
2.0

The phone rental was a nightmare. Having an account made it worse. The only truly bad u-haul experience I've had.

james B. 
Rating:
4.0

Check-in after hours very convenient and worked well

Bonnie R. 
Rating:
5.0

Need a ramp even for 10 foot trucks.

sherri M. 
Rating:
5.0

Jason was great! Very fast and friendly service. I will definitely return in the future. Thanks!

Michael B. 
Rating:
4.0

Customer did not leave a comment.

Luke W. 
Rating:
5.0

Customer did not leave a comment.

Steven N. 
Rating:
5.0

U-Haul should make customers aware of possible $25 cleaning fee. This would help customers bring back the equipment in a cleaner condition, and by telling us before we rent it, it will allow us to factor it's cleaning into our time while using it.

Bryan F. 
Rating:
5.0

Customer did not leave a comment.

Virginia T. 
Rating:
5.0

Customer did not leave a comment.

DeAndre B. 
Rating:
5.0

Customer did not leave a comment.

Jessa R. 
Rating:
3.0

Customer did not leave a comment.

Bobby T. 
Rating:
5.0

Customer did not leave a comment.

Timothy C. 
Rating:
5.0

Customer did not leave a comment.

Frederick R. 
Rating:
5.0

Customer did not leave a comment.

Bruce C. 
Rating:
5.0

Customer did not leave a comment.

June C. 
Rating:
5.0

Excellent customer service!!

SABRINA W.  |  First Impressions 
Rating:
5.0

Kris and Jason were a huge help. I could not have gotten done what I needed without their great customer service. They were down to down to earth, genuine, and accommodating. Thanks! — Jacob Masters

Jacob M.  |  First Impressions 
Rating:
4.0

it was good

wayne b.  |  Reservation 
No reviews have been submitted for this location.

Additional Services at this Location

Back
To Top