Customer Reviews for U-Haul Moving & Storage of Avondale

5,274 reviews

3250 N Kedzie Ave   Chicago, IL 60618
(1st building north of Belmont on the west side of the street)

(773) 796-6767

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat-Sun: 7 am - 7 pm

Services at this Location:

Contact Us

(773) 796-6767

3250 N Kedzie Ave
Chicago, IL 60618
(1st building north of Belmont on the west side of the street)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat-Sun: 7 am - 7 pm
  • Free towing inspection
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Nathan F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM N. 
Rating:
5.0

Thanks for friendly, helpful and thorough service. I really appreciate it.

Jonathan S. 
Rating:
5.0

Thank you and God bless

Morris R.  |  First Impressions 
Rating:
5.0

Absolutely excelent experience! The guys were very helpful, all a process was smooth and fast! Totally recommend this location

Javier C. 
Rating:
3.0

Customer did not leave a comment.

SELINDA B. 
Rating:
1.0

They had us outside waiting on the unsullied after that told us someone was coming to take picture

SELINDA B. 
Rating:
3.0

MY OVERALL EXPERIENCE SINCE I RENTED THE BOXES HAS NOT BEEN GREAT. THE FIRST TIME I HIRED A MOVING COMPANY THAT NEVER SHOWED UP WHEN I ASKED TO GET THE BOXES DELIVERED TO MY HOUSE THEY SAID THEY COULD ONLY OFFER ME THAT OPTION BY HIRING A MOVING COMPANY WHICH WAS THE LAST THING I WANTED TO DO. I HAD TO RENT ONE OF YOUR TRUCKS TO DO A SELF-DELIVERY AND WHEN WE GOT TO THE LOCATION, ANOTHER COMPANY HAD TAKEN MY CONTAINERS BECAUSE YOUR TEAM PUT THEM ON THE WRONG PLATFORM. AS I MENTIONED BEFORE, IT WAS NOT THE BEST EXPERIENCE AND I HOPE I DON'T HAVE TO USE YOUR SERVICES IN THE FUTURE.

ADRIANA P. 
Rating:
2.0

Truck was not pulled out, prepped or cleaned upon pickup. Window had been left open and snow was on seat. Fuel gauge reading was inaccurate

Robert K. 
Rating:
5.0

The service is 5 star

Albert V. 
Rating:
5.0

Customer did not leave a comment.

JOEL D. 
Rating:
5.0

Customer did not leave a comment.

Robert N. 
Rating:
5.0

Thank you so much for helping me out with the move ❤️ great friendly staff great thanks again

MARIVEL R. 
Rating:
5.0

Fast. Friendly. Organized. Competent.

Kevin W. 
Rating:
4.0

My trailer leaked water soaking several of my boxes.

THOMAS W. 
Rating:
5.0

Customer did not leave a comment.

LUZ M. 
Rating:
3.0

Took a while to return

James B. 
Rating:
3.0

The app did not work for self-equipment return. It would not recognize the odometer/fuel guage photo to allow me to move on to the next step. Called Uhaul helpline and sat on hold for 10 minutes before hanging up.

IAN A. 
Rating:
5.0

Customer did not leave a comment.

Jill G. 
Rating:
5.0

Have returned uhauls 3 different times here; prompt handling; quick process; very friendly; highly recommended

Jill G. 
Rating:
5.0

Customer did not leave a comment.

JUGUNDI S. 
Rating:
2.0

The staff does not have good customer service. They are lazy and on their phones. The lot is never plowed or salted. The vehicles are never cleaned off of snow and their staff does not have the proper tools to do so.

ALEXANDER R. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDREA G. 
Rating:
5.0

Nothing, everything went smoothly and quickly.

SOPHIA S. 
Rating:
5.0

Customer did not leave a comment.

GEOFFREY B. 
Rating:
5.0

The entire experience was great. Would not change anything.

Debbie P. 
Rating:
5.0

Very deceiving to rent a 20' truck and barely be able to fit a 17' canoe in it!

PAUL W. 
Rating:
1.0

WAKE UP

FAISAL H. 
Rating:
3.0

The check in and check out process were terrible online. U-Haul's website server crashed so many times and made the experience terrible. Then tried to call the 800 number, but there was a 20+ minute wait. The truck itself also needed air in the tires and the check engine light was on.

BENJAMIN G. 
Rating:
5.0

Customer did not leave a comment.

ADAM G. 
Rating:
4.0

VEry clean

jon s.  |  First Impressions 
Rating:
5.0

Francesca was super helpful and friendly. Got me squared away with my rental reservation in no time. When entering the facility the staff was agreeable and Francesca remembered speaking to me on the phone prior and moved things right along. The gentleman who checked the truck in at point of return was polite, patient and fast!! Thank you so much. Every time I rent with this location, I have nothing but above and beyond par service. Much appreciated as moving can be stressful. Thanks again

ANGELINE R. 
Rating:
3.0

Customer did not leave a comment.

Arturo S. 
Rating:
5.0

Customer did not leave a comment.

MEGAN O.  |  Online Move In 
Rating:
3.0

If the windshield is frozen over, please provide a scraper or just have the car started so it's already defrosted.

Manju C. 
Rating:
3.0

Customer did not leave a comment.

Christina M. 
Rating:
5.0

Customer did not leave a comment.

ERIC D. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

Roberto P. 
Rating:
3.0

Explain the everything much better please

ANGEL F. 
Rating:
5.0

I had a good experience yesterday when I needed to rent a 20 footer truck in the last minute the lady in the desk Elizabet Pawlikowski helped me out to get a truck within 5 minutes we just exchanged some info and that was it!! Great easy and fast thanks.. I wish they had the same service on the 2020 n. Ashland location they never answer my calls.... Thanks Uhaul I will definitely back to the uhaul location on 3250 n kedzie uhaul if I need a truck again!!...

JULIO S. 
Rating:
5.0

Customer did not leave a comment.

lawrence m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALFONZO R. 
Rating:
5.0

Customer did not leave a comment.

SAW K. 
Rating:
5.0

Shout out to Jovany in Avondale IL for exceptional customer service and going the extra mile on Christmas Day. He his a man of a great heart with a great expertise. We appreciate him and we highly recommend him! We will definitely ask for him for future service. Peace!

Kevin L. 
Rating:
4.0

Customer did not leave a comment.

SHAYNE C. 
Rating:
2.0

Locks were damaged and opened completely on both containers

Maksim F. 
Rating:
3.0

Original pickup location was at a gas station at North/Western. Truck was not there when I arrived, and the number provided at the location did not work. uHaul customer service kept repeating there were two trucks there, when very clearly they were not. When I dropped off the truck in Denver, the location I was given to drop off to was locked, and the contact number unreachable. I had to leave the truck by the side of the road, and take the equipment (dollies, furniture pads) with me to return to a different location as I wasn't comfortable leaving them in an unlocked truck. Overall I will not be using uHaul again - very poor experience overall.

RACHEL T. 
Rating:
4.0

Customer did not leave a comment.

Mark T. 
Rating:
5.0

Jovanny is great help super nice very helpful in a diffacult time for my family and Jovanny made it a great experience

JERNECKER T. 
Rating:
5.0

Customer did not leave a comment.

AMANDA C. 
Rating:
1.0

We reserved a 20ft Truck. Were told the day before our move that it was not available but a 15ft one was. I expressed my concerns that it was too small and reserved a 26ft that the agent said was available. When we picked up the truck on moving day, we were told that only a 15ft unit was available. It was not big enough and we had to go to another U-Haul location at the last minute and rent an additional truck. This increased our price overall and delayed us half of a day. NEVER rent from this facility. They do not have the systems in place to rent you what you ask for!

TRUMAN T. 
Rating:
5.0

Customer did not leave a comment.

tom C. 
Rating:
5.0

Customer did not leave a comment.

KAELA Z. 
Rating:
4.0

Customer did not leave a comment.

Alan H. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN S. 
Rating:
5.0

Customer did not leave a comment.

Phillip R. 
Rating:
4.0

Customer did not leave a comment.

Walter G. 
Rating:
5.0

Everyone was super friendly and the process was smooth and quick.

MELISSA A. 
Rating:
5.0

Customer did not leave a comment.

Bill R. 
Rating:
5.0

Customer did not leave a comment.

Astrid A. 
Rating:
4.0

Customer did not leave a comment.

Wassapan P.  |  Overall Experience 
Rating:
5.0

Juvani was the best

SAMMY M. 
Rating:
5.0

Thank you for helping me out on this move.

Lou R. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH P. 
Rating:
3.0

I was not able to get the key out of the lock box after hours (it was 7:30pm). I waited 35 minutes on the phone to speak with a representative, while standing in the cold, who then gave me numerous other codes to try and still the lock box would not open. I jiggled it and reset the keys until my hands were numb. I did NOT get it open so I could not rent the UHaul, so I wasn't able to pick up my furniture and the furniture then was sold to someone else! ALSO, I still have not received my refund and it has been over a week now (8 days, 6 business days.) I will never rent from UHaul again.

Isaac P. 
Rating:
4.0

very helpful

Noereem M. 
Rating:
4.0

Customer did not leave a comment.

JAMES D. 
Rating:
5.0

Customer did not leave a comment.

TERRY M. 
Rating:
2.0

Rates were way higher then other location and not as advertised online. I didn't rent a storage unit from this location.

Jerry A. 
Rating:
5.0

Nothing to improve on. Both employees in Chicago were great!

MARK F. 
Rating:
4.0

Customer did not leave a comment.

Juan R. 
Rating:
5.0

not a thing

ROBERT D. 
Rating:
5.0

Friendly staff

EDELMIRA M. 
Rating:
5.0

The door was dented and was difficult to open, and there was some minor trash in the cab, but these were the only small issues in an otherwise excellent, extremely good Uhaul experience. They really helped me out with the Roadside assistance, and it felt like every member of the Uhaul team I interacted with sincerely cared about my goals and concerns.

Benjamin C. 
Rating:
5.0

I was not done with my move and I needed an extra day with the truck. U haul extended my contract for one more day they even gave me a discount for fueling the gas more than the level it was supposed to be. I would recommend this location if you are moving the staff in very friendly and, attentive. Thank you so much.

MIGUEL V. 
Rating:
5.0

Customer did not leave a comment.

ANDREW A. 
Rating:
5.0

No contact pickup was quite difficult, requiring multiple references or a passport. Not knowing I needed this information prior to arriving on site, in the cold, on a bicycle was supremely frustrating. Fortunately, I there was not a line when I went into the office to pickup a van.

Douglas P. 
Rating:
5.0

The staff was more than accommodating, they helped me understand what I needed and how I needed to use things. My trip was flawless because of their help and advice.

Mischelle P. 
Rating:
5.0

Customer did not leave a comment.

JACK L. 
Rating:
5.0

Customer did not leave a comment.

JESUS R. 
Rating:
5.0

Despite some process glitches which caused the whole pick-up part of the event go exceedingly long - I give my experience top marks due to the deligince, thoughtfulness and professionalism from the U-Haul personnel helping me through the process. It was a small, last-minute reservation I made, and they did everything within their power to make my experience the best. Kudos!

THOMAS H. 
Rating:
5.0

Customer did not leave a comment.

JACK J. 
Rating:
4.0

the truck smell a lot like cigarettes, it didn't have the full tank as i was told when i paid and the milage was inaccurate too. also, my short usage became almost $100 which is 5 times what gets advertised and i didn't expect that

QUINN H. 
Rating:
5.0

Easy drop off. Well lighted!

john B. 
Rating:
5.0

Customer did not leave a comment.

YOLANDA D. 
Rating:
5.0

The Young Lady was so professional, helpful and pleasant. Above and beyond is the least I can honestly say about my experience and the IMPRESSION she has left on me as a customer. Thank you .. Thank you .. Thank you.

MOHAMMAD Y. 
Rating:
5.0

Staff does a excellent job of getting you in and out.

JAIME V. 
Rating:
4.0

Customer did not leave a comment.

NICHOLAS D. 
Rating:
5.0

They were very nice and called to re-confirm when we were late picking up.... That was very professional and helpful- and appreciated ! Too many emails followed though...not sure why we received 4 after pickup and 3 after return...:' ) Thank you !

DAVID H. 
Rating:
5.0

Customer did not leave a comment.

RICHARD M. 
Rating:
5.0

Customer did not leave a comment.

Melissa H.  |  Overall Experience 
Rating:
5.0

The person who recieved truck was informative. He told my husband that receipt would emailed and it was.

VICENTE L. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER B. 
Rating:
5.0

Customer did not leave a comment.

Kamil F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHARLIE R. 
Rating:
5.0

nothing, they do an excellent job!!!!

LEE T. 
Rating:
5.0

Customer did not leave a comment.

HECTOR T. 
Rating:
5.0

A little hard to find. Your entrance road can use can use some more signage.

MARTIN B. 
Rating:
5.0

Customer did not leave a comment.

George S. 
Rating:
5.0

Terrific team dropping off & picking up!! Very impressed with the U-box experience!!

Tanya W. 
Rating:
5.0

Customer did not leave a comment.

michelle M. 
Rating:
5.0

Customer did not leave a comment.

MARK STEVEN B. 
Rating:
5.0

Customer did not leave a comment.

JUAN J. 
Rating:
5.0

Customer did not leave a comment.

Emily A. 
Rating:
3.0

Customer did not leave a comment.

LAURA G. 
Rating:
5.0

Jiovany, Martin amd Francesca were the most professional group of individuals i could ever hope for. I.will.be.needing To rent from t his location again.

JOSEPHINE K. 
Rating:
5.0

Customer did not leave a comment.

GENEE S. 
Rating:
4.0

Customer did not leave a comment.

Erin H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Estephanie O.  |  First Impressions 
Rating:
5.0

I didnt realize about the disarming the unit at first so that was confusing but overall I have had three different storage units in three different companies and this was absolutely the most secure for my garbage lol. The staff was amazing they are very fun and make great jokes. That hill at the front is a bit treacherous but i made it up fine with out any damage to my garbage. I also rented the biggest Uhaul truck I have ever driven there and that was very intimidating but i made it back safely. Great experience thanks for holding my crap!

patrick s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Celina K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

EDWARD P.  |  First Impressions 
Rating:
5.0

Thank you, Charles, Jennifer and the rest of the Team at the Kedzie location. I do appreciate you all. I will highly recommend family and friends to this specific location. The customer service was great especially Charles I came all the way from Indiana state they made me feel so comfortable like I was home. As soon I arrived my truck was ready. The prices for the truck and 2 storage units was fair even though there was no 10×15 available. Like I stated earlier I will highly recommend anyone to this location due to great customer service.

Gabrielle L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Katie C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

nidia o.  |  First Impressions 
Rating:
5.0

The process was easy! Second time renting from this location ( Kedzie ) .

Cristina S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Jade R.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Gabriel R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL A.  |  First Impressions 
Rating:
5.0

Muy buen servicio

RICARDO B.  |  First Impressions 
Rating:
5.0

Charles at the management office was very forthright, honest, and also helpful with me at a clearly busy and hectic time at the end of the month. He offered some immediate and flexible solutions for the availability he had and really did an awesome job.

Brian K.  |  First Impressions 
Rating:
5.0

Thank God for Charles Spaulding. He is a true Godsend. There is no way I can handle a move right now and Charles knows how to support that with storage.

Nathalie J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CASTANEDA I.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID W.  |  First Impressions 
Rating:
2.0

This was not me.

Paolo T.  |  First Impressions 
Rating:
5.0

The staff is great and very helpful also when I first moved in I forgot to properly lock my unit door with lock and the staff immediately called me to inform me and I thought that was awesome they didn’t waste no time and all my stuff was secured.

MARK P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lawrence m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Landon V.  |  First Impressions 
Rating:
5.0

The experience with the staff at this location has always been excellent. It is obvious that management cares about customer service.

John G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GEORGE W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GUADALUPE D.  |  First Impressions 
Rating:
5.0

Truck rental was quick and easy. Although storage space was not the one that was previously ordered, there wasn’ta problem to get the correct one. Staff was courteous and quick in making the change. Thank you once again for the services you provide.

Naida R.  |  First Impressions 
Rating:
5.0

I have rented from this location before. I have never had a problem. The staff has always gone above and beyond to assist me. I can not say enough good things about this location. Thanks to everyone!!

Gregory W.  |  First Impressions 
Rating:
2.0

Limited customer service personnel to help at check in line. Storage that was provided as a big pole in the middle which limits the already small size

Pascale M.  |  First Impressions 
Rating:
5.0

Wanda was extremely helpful and made the process very pleasant.

MATTHEW B.  |  Reservation 
Rating:
5.0

The storage space was very good, clean and well lit. Customer service was very good. I changed my mind about which unit I wanted and it was no problem.

Tom R.  |  Reservation 
No reviews have been submitted for this location.

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