Customer Reviews for U-Haul Moving & Storage of Avondale

2935 reviews

3653 Memorial Dr   Decatur, GA 30032

(404) 286-9752

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(404) 286-9752

3653 Memorial Dr
Decatur, GA 30032

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

good service

JACOB S. 
Rating:
5.0

Customer did not leave a comment.

LONNIE D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Myiesha J.  |  Overall Experience 
Rating:
1.0

i was charged for gas that i put in the tank. thats one and i was also charge for a warrantied tow. that uhaul does not want to reimburse at all.

marrius W. 
Rating:
5.0

Customer did not leave a comment.

DANA A. 
Rating:
1.0

Customer did not leave a comment.

DARIN L. 
Rating:
5.0

Customer did not leave a comment.

Emily T. 
Rating:
5.0

Everyone was friendly, very helpful & did their jobs well!!

WALTER B. 
Rating:
5.0

Customer did not leave a comment.

DARWIN W. 
Rating:
3.0

Customer did not leave a comment.

GREGORY R. 
Rating:
5.0

Thanks for being so friendly and professional. I never had a problem withmy things being in storage.

Kecia B.  |  Overall Experience 
Rating:
1.0

To whom it may Concern; ON July 9 I reserved a 15ft truck to be picked up at 8am on July 17th. And returned that day. By 4pm. ON the 16th I called the UHaul Avondale to confirm my pickup for the next morning at 8am. Which they did confirm. I arrived at 7:45 to pickup my truck and There were 4 people in line who , did not have reservations. So I waited , on the one person who was working the counter . When I finally got to the counter they did not have a 15 and only one 20ft they would let me have for the same price. The young lady wrote up the contract and gave me the key. And said to go outside and see HER MANAGER JOSH, as to where the truck might be? Which I did, JOSH said the truck was parked up front of the lot about 25yards away . So I went up and did not find the truck I I then came back and found Josh and ask again if he know where EL 5293 was, HE said “you can't use that truck , its full of concrete” HE took me back to the office and ask the girl at the desk to give me another truck to which she responded she did not have one…. Josh then opened a drawer on the right side counter and started going thru keys until he found one and said “HE can use this one. TT 7503E HE and I went back out he pointed me up the hill again about 25yards away and said it was the one with the open back door. I went got the truck and drove it down to where JOSH was working with another customer . I showed him both the odometer and wrote down the mileage 101668.0 and that the gas gauge was just below the ¼ Tank marker also that the truck had a bad gas cap sensor , as it was telling me to check the gas cap . To which Josh replied it's the sensor we have ordered the part and it hasn't come in yet. Also a nice dent on the driver side of the body to note. Josh then sent me two links to my new contract on the TT7503E which DID not work or said it had timed out , before I could up- date the contract. Also the truck had just been turned in and was not even clean. There was an empty beer can in the glove box.. for christ sake. So I called the 1-800 number and had a customer service rep put in the correct contract. I also ask if I could return the truck in Griffin Ga. As opposed to Avondale and was informed the truck needed to return to Avondale. No problem. I returned the truck at 3;47 pm that day. And was told to park it and it was all good to go . I even went inside and no one was at the desk but a service guy said it should be no problem??? Famous last words.. So I get my bill on Sunday July 18th . as you can see, go to page 3 of the above PDF . they are now charging me $30. Fuel service and $25.50 for fuel when I made sure it had a ¼ of a tank when I turned it in. I called the Avondale U haul and spoke with a gentlemen and HE went and confirmed that the truck indeed had a ¼ tank and had been mis read and issued me a credit SEE Receipt Above . Now Tuesday July 20th I check my U haul statement and LOW AND BEHOLD , There is no mention of the credit but now I am being charged $166.27 for a truck I never got? see page 1 &2 of the PDF above ?? What the hell is going on here!!!! They have charged my Credit card $317.57 I want this straightened out ASAP and I want the damn Credit IMMEDIATLEY . Please contact me on my Cell phone if you have any question.s

DENNIS R. 
Rating:
3.0

Better sanitation and hygiene - we are still in a pandemic (i.e. masks, contactless payment options). As first time renting, no communication with the driver of the UHAUL when he dropped off my van. No clear guidance on what needed to be done before driving off

Brandon S. 
Rating:
5.0

Everything was great just needed a larger unit and a cheaper price for the units. With so many people needing storage space today all units can sell faster at a cheaper rate.

CAROLYN M.  |  First Impressions 
Rating:
5.0

Just keep doing what u r doing.

Gregory W. 
Rating:
5.0

Customer did not leave a comment.

LATRECE M. 
Rating:
4.0

Customer did not leave a comment.

LATRECE T. 
Rating:
3.0

Please, don't talk on the phone to other people while checking out customers. It is confusing. It is difficult to understand who you are talking to when. And it is rather uncomfortable when workers need to use their phones to take pictures of ID and are also having personal conversations. And if you must have a personal conversation while dealing with customers, please watch your language and refrain from phrases like "retarded ass."

LIA B. 
Rating:
5.0

Drop off was very quick and easy!

Brian R. 
Rating:
2.0

Keep better track of you trucks available online. This is the second time I have tried renting a truck and it has fallen through.

CORESA C. 
Rating:
5.0

Nothing. Keep doing what you're doing.

Elijah H. 
Rating:
4.0

Customer did not leave a comment.

Montavia J. 
Rating:
2.0

Reason for low grade is everytime I called I would immediately be put on hold and no one would come back and answer. Samething happened 3 times in a row. I believe the problem is not having anyone to answer calls. Calls are being answered by front desk while they are also trying to take care of walk in customers. Should hire people separate to answer phones.

Jamie D.  |  First Impressions 
Rating:
4.0

ENSURE COLD AIR IN EACH VEHICLE WHEN RENTING THE VEHICLE OUT- ESPECIALLY DURING THE SUMMER MONRHS

LATRECE T. 
Rating:
5.0

Customer did not leave a comment.

SUJUNG Y. 
Rating:
2.0

I have always used it's located. It used to be the best on the Eastside, but now not so much, maybe it's under new management now however, the guy Jerrell was at Sevice desk was very nice. The rest of the crew was only there for pay check. They was more concerned about getting ready to go home @5 pm when they close @7pm.

Travis C. 
Rating:
2.0

Customers should have the option of prorated use. My elderly mother moved two days after due date and had to pay for the entire month. That's a ripoff!

SYLVESTER N. 
Rating:
5.0

Customer did not leave a comment.

Herbert P.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

BRITTANY M. 
Rating:
2.0

They keep taking money out my account

DENESHIA W. 
Rating:
5.0

The employee was awesome.

DRUSILLA B. 
Rating:
3.0

Customer did not leave a comment.

Mary H. 
Rating:
1.0

This location is 100% unable to reach by telephone which left us in the dark for over a week while our moving help tried to reach them to verify our U-Box was there. I will never recommend anyone uses U-Haul nor will I ever again. The 1-800 customer service line is an absolute joke as well. I waited on hold for 45 minutes just for one of your employees to hang up on me because he was frustrated with us being unable to find our U-Box. Absolutely horrible experience.

Callie W. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL J. 
Rating:
5.0

They are so professional and and knowledgeable about they equipment and offer discount i wasn't please with a uhaul situation

DANA A. 
Rating:
5.0

Customer did not leave a comment.

Curtis A. 
Rating:
4.0

Customer service rocks.

JEANNIE G. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY O. 
Rating:
4.0

Customer did not leave a comment.

Scott W. 
Rating:
1.0

A lock was placed on my unit without me being advised about it so, when I attempted to open it I could not and had to wait over 20 minutes due to their only being 2 people working on a extremely busy Saturday!

Francine A.  |  Overall Experience 
Rating:
3.0

Not sure what to do when arrived

James T. 
Rating:
2.0

The staff was apathetic at best. Also - when I brought the vehicle back I was told to simply leave the keys inside and I'd be emailed a receipt - I asked if I needed to do anything else and was told “np” An hour later I received a call asking when I'd be returning the truck. I explained I already returned it. They said “okay - we'll get it checked in”. An hour after that I received another call asking when I would return the truck - I explained the situation in detail again. I was told it would be taken care of and I'd be sent an email receipt. When I received the email receipt I was charged $30 for fuel and a $34 fuel fee. The truck had only been used for les than two hours and only 20 miles round trip - couldn't have been more than two gallons of gas. I'm not sure that the fuel fee is justified. Overall I was charged approximately $118 for a two hour rental and 20 mile round trip. I feel as though I've been ripped off. I will not rent from Uhaul again and will advise anyone who asks to avoid them as well.

JAMES L. 
Rating:
4.0

Help with check text message, I did not see the text message and was not about to check out the truck in time.

ESTAVIA S. 
Rating:
5.0

Customer did not leave a comment.

MEIKO J. 
Rating:
5.0

Staff and service was excellent!!

Jennifer C. 
Rating:
4.0

Customer did not leave a comment.

PATRICIA H.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Matt W. 
Rating:
1.0

The customer service was terrible. We were lied to repeatedly on when our ubox would arrive and there are things that should be disclosed if you do not have an actual address starting such as major delays once you get a chance to update or that you will not be allowed to update until UBox lands in the area. The worst part was that we were assured our UBox was on delivery truck on specific day and that it would come no matter what because it was for sure on truck. We waited in empty home all night with no sign of UBox or call. The next day we were told we would be first stop to which we did not get delivery until about 12pm the next day after having our calls ignored until calling from a blocked number, ridiculous! I know 12pm was the first stop of the day. I would not recommend this to anyone who actually wants their furniture and items in a timely and professional manner. I can not get over how much of a disaster this experience was for me. They claim we'll get a $50 credit for delivery but with the lies and ignoring I don't think they deserve a single penny for the horrible delivery given. Would not recommend 100%!

RUQAIYAH S. 
Rating:
5.0

Customer did not leave a comment.

Bobby M. 
Rating:
5.0

Everything was done smoothly and efficiently. Greatly appreciate this location!

ARIELLE C. 
Rating:
5.0

Very nice manager!

JOHN P. 
Rating:
4.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

We couldnt get into the doors to the right off the office if your facing the office from outside.

Karen B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

SYMETHREIA H. 
Rating:
5.0

Customer did not leave a comment.

Mary M. 
Rating:
5.0

Customer did not leave a comment.

Anna B. 
Rating:
5.0

Great customer service

Robert S. 
Rating:
2.0

The service was completely atrocious. The schedulers were extremely rude most of the time. The drivers was late the first day, likely not her fault because she seemed like a really nice lady. A driver was supposed to pick up the containers on 6/27/2021. They were late picking up by a full day. This was a huge deal because we sold the house on 6/28/2021. It was truly a nightmare dealing with Uhaul on this one. Normally I am a pleased customer but Uhaul really dropped the ball on this one. To add a cherry on top I had a discount code in and it magically disappeared. I hope you guys can make it right.

Fernando M. 
Rating:
5.0

Customer did not leave a comment.

Christopher B. 
Rating:
5.0

Customer did not leave a comment.

MARIA S. 
Rating:
3.0

Customer did not leave a comment.

Muntavius A. 
Rating:
4.0

The truck had a large dent on the side and part of the front bumper was hanging off and they made a Note of the problems

ALFONSO B. 
Rating:
1.0

Every aspect of this experience has been a nightmare. You cannot get anyone on the phone without at least a 30 minute hold. Half the time the system hangs up on you. The boxes were not picked up in time, not even the same day. They were left blocking the driveway so that the buyer of my home couldn't get their moving truck in the drive. The U-boxes were to be delivered to my new home yesterday for movers to unpack this morning. Still no delivery of U-boxes. Stay away from this clown of an organization at all costs. You will regret using U-Haul!!

Spencer S. 
Rating:
1.0

Customer service sucks

Mikala F.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

SABRINA S. 
Rating:
5.0

Nothing.

LARA H. 
Rating:
1.0

The front reception was unprofessional. She answered her cell phone while assisting me with a.billing error. She seemed as if she was tired, and needed rest. I could barely understand what she was communicating, because her words were muffled. Overall, my issue was propery handled, and she thanked me in the end. However, It was clear that customer service and communication skills were clearly lacking.

TAQUILA R. 
Rating:
5.0

Customer did not leave a comment.

JEAN W. 
Rating:
5.0

Overall, the experience was wonderful.

Alice L. 
Rating:
5.0

Keep having great customer service and prompt pick ups

nicky M. 
Rating:
5.0

Customer did not leave a comment.

ALDRICH C. 
Rating:
5.0

Customer did not leave a comment.

Yolanda B.  |  First Impressions 
Rating:
1.0

We had a horrible experience with U-Haul. First, it was very cumbersome to make reservations. We had extremely long waits to speak with a representative each time we called. Then they were very slow in Atlanta where we picked up the trailer. The worst was trying to drop off the trailer in Savannah area. U-Haul gave us one address to drop off both our trailer and truck. We got to the address and the man there said he only would accept the truck. So then, after unhitching the trailer, we had to reconnect it and U-Haul told us to drive another 20 min to another location. The location was closed but we could do our drop off online, which would have been fine except the mobile app wouldn't accept the return as it had us at the first location!! We literally spent an hour on the phone trying to get this resolved. Our afternoon was spent trying to return a trailer and needless to say we are very disappointed in the service.

Jennifer R. 
Rating:
5.0

Customer did not leave a comment.

Rebecca H. 
Rating:
5.0

Customer did not leave a comment.

GREGORY S. 
Rating:
4.0

Delay on checking in returned truck. Received call following morning asking for time I will return truck that was returned on time the day before. Fix this critical issue. Thanks.

FRANK D. 
Rating:
5.0

Customer did not leave a comment.

KAREN M. 
Rating:
4.0

Customer did not leave a comment.

Julio A. 
Rating:
5.0

Customer did not leave a comment.

William V. 
Rating:
5.0

Very helpful. Polite and informed— from cleaning people to front desk. Love the month of free storage! Thank you.

STANLEY T. 
Rating:
5.0

Fantastic service

BRADLEY H. 
Rating:
5.0

Customer did not leave a comment.

William B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Clarke S. 
Rating:
3.0

Pre-check vehicles for safety and function before releasing to next customer. There were issues with tires, turn signals and power window. Putting me and others on the highway at extreme risk. Young man I returned to was very courteous and the best part of the experience.

WILLIAM C. 
Rating:
4.0

Porsche/Porcia is great. She was helpful and exhibited high emotional intelligence. Whatever she's being paid she deserves a raise. All the staff that I interacted with were friendly.

Gladwin C. 
Rating:
4.0

Ensure that the smell of cigarette smoke is removed from vehicles. Clean the back of the truck. I sweep the load area of the truck and there was a tremendous amount of dirt on the floor of the truck. Service trucks on a regular basis. The trucks have over 140,000 miles. When are the trucks retired?

MARYLENE H. 
Rating:
4.0

The grounds need to be maintained.

faye v.  |  Overall Experience 
Rating:
1.0

They charge me double then what ever I have to pay.

Sumir S. 
Rating:
5.0

Customer did not leave a comment.

BARRY H.  |  Online Move In 
Rating:
1.0

Better staff and management. Staff did not know how to apply discount noted on account. Staff threatened to shoot customers while helping me out and yelled at another customer and got into a full altercation with other customer while working with me.

JASSIM A. 
Rating:
5.0

Customer did not leave a comment.

IZAIAH S. 
Rating:
4.0

Thank you for the free month!

Margie T.  |  Online Move In 
Rating:
2.0

The reasons for the low score: 1. The access hours should be until 10:00 PM like other storage facilities. Just because one person disobeyed the rules doesn’t mean that the hours should have been changed for everyone. 2. I do not appreciate receiving a phone call every month from your staff to remind me that my due date is coming up. This is child’s play and I do not appreciate it. As a customer, I signed a contract agreeing to pay our bill by a certain date, and if I don’t, there are late fees and other measures in place that I must adhere to in order to keep my account active. I don’t need to reminder phone calls. Just follow the contract. 3. An emergency contact should not be required to rent a unit. At the beginning of the pandemic, I lost my job, therefore, understandably, I was three or four days late in paying my bill a couple of times. However, each time, as punishment, a letter was sent to my emergency contact informing them of my lateness. Emergency contacts should only be used in the event of an emergency, not because I’m a few days late making my payment! Overall, I do not agree with the way business is conducted at the Avondale U-Haul Storage. Until this location gets new management, I will not recommend this place to anyone.

Rainy L.  |  Overall Experience 
Rating:
5.0

STAFF WAS WONDERFUL!

Dominique P. 
Rating:
3.0

I was sent to the wrong location both for pick up and drop off

Erica J. 
Rating:
1.0

Double charged

CARMEN H. 
Rating:
3.0

The van we reserved was not available at the Clairemont location and we were sent to this location. We had to wait around more than an hour between the places and had to put extra 18 miles on the rental because the location is much farther, which was all caused by Uhaul overbooking reservations. This was the worst UHaul experience I've had.

TINA C. 
Rating:
5.0

Everything exactly like i experienced it,thanks..

KENNY R. 
Rating:
3.0

Customer did not leave a comment.

SARAH W. 
Rating:
2.0

I get charged $55 for no apparent reason I went up to the location to understand the reasoning behind the $55 charge even though I used less mileage previously purchased I just need a understanding of the additional charge I respect and undstood everything from filling the uhaul back up but to go up to the location and staff members tell me I'm good there are no additional charges and still get charged $55 I really don't understand and that made my move very unpleasant

Jamaar D. 
Rating:
4.0

Higher more help

FELICIA H. 
Rating:
3.0

Customer did not leave a comment.

Emily M. 
Rating:
5.0

Everything was beyond. my expectations.

LOQUILLA J. 
Rating:
5.0

Customer did not leave a comment.

Nelly H.  |  Overall Experience 
Rating:
4.0

This was not my original location that I had the reservation for. When I arrived to pick up my reservation they did not have it and it was very near closing time. They sent me to this location because “they might have one”. First location was not helpful. This location was helpful.

LESTER L. 
Rating:
5.0

The long lines . the cashier did a excellent job. I really think she needs some help.

Demetria S. 
Rating:
1.0

Customer did not leave a comment.

Zequan T. 
Rating:
5.0

I had a reservation at Azalea Rd in Lawrenceville. On the way there called and no truck was there. Call 800# they sent me to Clairmont Rd in Atlanta. When I got there no truck. The young lady there found me a truck in Decatur on Memorial Dr. Totally disappointed in this experience.

CYNTHIA C. 
Rating:
3.0

Customer did not leave a comment.

Christina C. 
Rating:
5.0

They were quick in checking us back in and very friendly staff.

Jan M. 
Rating:
3.0

Now the representative was okay. However they make you walk across the parking lot searching for the truck. Then once I found it. It was filthy. I prayed that covid wasn't in it. It smelt like smoke and nothing had been clean nothing. I travel with wipes and took photos of the dirt wipes and filthy interior. I had never been in a uhaul this nasty.

ADRIA D. 
Rating:
4.0

Customer did not leave a comment.

Allison H.  |  Online Move In 
Rating:
1.0

When I came to return my truck, no one was there to receive me. After the person was paged he came outSide and just asked for the key and started typing things onhis phone. I'm outside with him. He's now checking the mileage and it begins to rain. I'm standing in the rain waiting for further instructions thinking I have to sign something. After about 5 minutes I ask him is there anything g have to do?He relies no your good! He could have said that from the beginKing. Poor customer service.

CURTIS T. 
Rating:
4.0

Customer did not leave a comment.

deirdre T. 
Rating:
3.0

Customer did not leave a comment.

LATOYYA C. 
Rating:
1.0

The worst customer service ever.

LUIS T. 
Rating:
5.0

Customer did not leave a comment.

carman M. 
Rating:
5.0

Customer did not leave a comment.

JB J.  |  First Impressions 
Rating:
5.0

Uhaul facilities have been a lifesaver to me in my time of need

Jackie H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LEO J. 
Rating:
5.0

My only comment is that the lock was not inside the unit as the instructions stated.

Maria S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Darell F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Neccia M.  |  First Impressions 
Rating:
3.0

I don't complain about much...BUT!!! I reserved a 'Climax Control Storage Unit. I was given a "RESERVATION NUMBER ON-LINE." I traveled from Boston to Georgia. When reached Uhaul Storage of Avondale I was told that the last climax control unit was given away that morning. Now that's DISTURBING with FALSE PRETENSE!!! My family was exhausted, tired and wanted to complete our temporary move. I have come to the conclusion that Uhaul "bets on that once the customer is there will take what's available. To which at that moment I had to accept. "Business for you, INCONSIDERATE for me the customer!!!"

Valerie B.  |  First Impressions 
Rating:
3.0

I only said average because unit’s wasn’t big enough for my furniture

Wendallyn B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

karen h.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tobious A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rena w.  |  First Impressions 
Rating:
5.0

I am a pleased with my service and storage

Charis C.  |  Overall Experience 
Rating:
5.0

I especially liked the ladies who clean the storages , very pleasant woman and greeted me with a helpful tone.

Walter P.  |  Overall Experience 
Rating:
5.0

Thx for all your help.

chris p.  |  Overall Experience 
Rating:
5.0

Very good service polite staff very professional

Wilma D.  |  First Impressions 
Rating:
5.0

Everyone was friendly and well trained. They all need a raise!

TANAYASIA A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dana B.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

SYLVIANA M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bryan D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Betty G.  |  First Impressions 
Rating:
2.0

There is trash everywhere on the ground at the two loading dock areas. There are no trash cans insight for customers to use and the staff doesn’t take pride in the workplace enough to pick it up. There are too many staff member cars parked near the loading docks. Uhaul trucks and vans are often left parked by loading docks for days. One was even full of rotting trash that smelled bad. Every time I wanted to load or unload items it was difficult to find a spot under the roof area of the loading dock

Ronald T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Charis C.  |  First Impressions 
Rating:
3.0

The people I came in contact with are all smartALex'ses.... Wouldn't want to be friends but great business esss partners .......

amanda d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charles D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CHARLES A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dana B.  |  First Impressions 
Rating:
2.0

The management staff is very rude! Take too long to assist customers. Nasty attitudes! ALL OF THEM

Stephanie A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

GWENITA W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

allan t.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

eric W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brenda G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

crystal B.  |  Overall Experience 
Rating:
1.0

So many issues. Took months to get issues resolved, and seemilngly lack of process awareness across the board. Last day being overcharged for renting a truck after utilizing storage facility for 2 years was the final straw. I didn't even utilize the truck for a full 8 hours and was charged for 2 days, that made no sense. Regular customer service helped with that matter, however the employee at the site was not helpful at all. Hopefully the new management can pull it together.

Mayshonna B.  |  Overall Experience 
Rating:
5.0

Professional and courteous,never had an issue,storage of vehicle was priced right,thx you guys!

Joel H.  |  Overall Experience 
Rating:
3.0

Dyonn if I'm not mistaken the manger, made my experience with uhual much better. He has great customer service skills, and goes above and beyond to make sure you're taken care of. My previous experiences has been horrible, I was disrespected by the older manager who is a woman I do not recall her name, she has horrible customer service skills and is extremely rude I'm surprised she is in the position that she is in. I told myself I would never use uhual again. However I am happy they have someone such as Dyonn working at this location who actually listens to the customers concerns and can do their job well.

Annnaie F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dawanshe A.  |  Overall Experience 
Rating:
4.0

Love the facility and the ease of checking in online. However, instructions regarding how to access the facility were not clear. I needed to "check-in" first before using the keypad to access the facility. Also, it was after hours and no information was provided to indicate that I would need a 24-hour access card. Thankfully, there were other customers in the building at the time of my move in, otherwise I would have been stranded outside in the cold.

Joy C.  |  Online Move In 
Rating:
5.0

Everything was awesome and set up for me to move in Thank you for the awesome customer service !

SHAUNEIKA R.  |  First Impressions 
Rating:
5.0

Manager Jarvin ( l think was his name) was very nice and informative. On my return of the truck Gyles was very helpful also.l liked seeing everything clean and shining and in place. Love the hours and truck and storage space clean,Will recommend this place to other.

JENNIFER H.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Donna L.  |  First Impressions 
Rating:
1.0

I ended up not using any UHAUL services, this time around. I demanded a refund, actually. I reserved a storage unit and truck 3 weeks in advance. Went to check on the unit 1 day before moving, and was sent on a wild goose chase to 3 different UHAUL facilities before being so emotionally drained, I ended up in tears at the last facility (the “new guy” didn’t know what he was doing and kept insisting that he didn’t have the storage unit I needed until I burst into tears and he FINALLY went to get someone that knew what they were doing). I will never ever use Uhaul again after this experience. I come from a military background, and have used Uhaul my entire life, and will strongly urge my family to never use you all ever again either. Extra Space Storage is a much better company. They have 5 star reviews on google, the lady there was SO SWEET to me. Clean facilities. I called them the morning of my move, told them about my Uhaul experience and they took care of me right away. Cheaper units as well. I know Uhaul won’t care that one person and her family doesn’t use their services, but the peace of mind of dealing with a company and people that treat you well makes a world of difference for me. Be well.

Jordan B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ELLA J.  |  Overall Experience 
Rating:
5.0

Outstanding service on all levels. Very clean. Very safe/secure/convenient.

James S.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Imanuel T.  |  Overall Experience 
Rating:
2.0

Everything was great but the 1 month free storage was never given to me which was frustrating.

Kiran P.  |  Overall Experience 
Rating:
5.0

I want to thank the Uhaul company for taking care of my items

Enease H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Novella R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tammy P.  |  First Impressions 
Rating:
5.0

The staff members could be more professional

SURENE M.  |  Overall Experience 
Rating:
5.0

Amazing staff. Ready and willing to assist in all ways. Answered all questions. I will always recommend this location!

Deshawna W.  |  First Impressions 
Rating:
1.0

After having the unit for a month, I paid for the next month but was blessed with a home two days after paying for October abd was told that I could not any of my money back after paying cor a month and using two days. I will never forget or use Uhaul again.

Pam O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jocelyn S.  |  Overall Experience 
Rating:
2.0

I was humiliated by a supervisor of yours because I let down unit door to just change a blouse which was quick, she was a few units down talking to three other people, sounded as if she was training one of them, she stated three times that she can evict me and stated a lie that I’ve been coming there at night. Is this what we do to each other, I’ve never been there at night and whoever was with her thought it was so funny laughing twice when I mentioned I was put out and I’m Homeless, the mind set some folks have I try not to understand cause that wasn’t right at all, I was using unit 1946 which I moved out was too humiliated to stay! Bless🙏

Melody W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dezmon B.  |  First Impressions 
Rating:
2.0

Why do I keep getting charged for things that I am not using? I was charged for a lock that I paid for the month before. I was charged for a unit the MONTH after I cleaned it out and the facility put a lock on it. Just say yall extort people and let it be that. No need to pretend that this company cares about people.

Deborah O.  |  First Impressions 
Rating:
2.0

To be honest, I have to answer the questions you asked in the way that I did. What you didn't ask was: Did my acces card ever work in 3 1/2 years? Answer: No. Did my code ever work in 3 1/2 years? Answer: No. Did an alarm sound every time I entered my space? Answer: Yes. Was the place UNDER-staffed (by mostly friendly people)? Answer: Yes. Did your website work when trying to move out? Answer: No. After calling Uhaul directly, did it solve the problem? Answer: No. Did you receive a bill and a phone call saying I owed even after having called Uhaul to move out? Answer: Yes! Your leading questions do not help your facility get better. Ask more comprehensive questions and you might get a better facility. That's why the poor rating.

Ameenah K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

cagney S.  |  First Impressions 
Rating:
4.0

My only issue is that it is difficult to access the unit during the week with my with schedule and weekend hours are too short.

Lynnette W.  |  Overall Experience 
Rating:
5.0

The GM is the best

Laverne R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yacine D.  |  Overall Experience 
Rating:
5.0

No problems - which is exactly what I was looking for.

William D.  |  Overall Experience 
Rating:
5.0

The GM Dyonn was amazing. Very helpful and knowledgeable, and a pleasure to do business with. Will be coming to this location for any and all of our moving and or storage needs just to be helped by him!

Anthony P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Cleopatra S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ryan F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keith E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diedrell B.  |  First Impressions 
Rating:
5.0

the manager and staff are always super nice and helpful. I'm always in and out when I need to stop into the office and it's always a great experience

Chenoa A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anthony H.  |  Overall Experience 
Rating:
5.0

Dyon and his staff are great!

Natalie T.  |  Overall Experience 
Rating:
1.0

My experience was absolutely horrible. The staff was very unprofessional. I was told I had 24 hr access & then was locked out the facility for a whole hour. There are no emergency numbers to contact management. I've never experience this with Uhaul before but yesterday was a complete disaster!

Janea H.  |  First Impressions 
Rating:
5.0

I wanted to look at several sizes and was allowed to do so. I appreciate that

Nicole H.  |  Online Move In 
Rating:
5.0

Great job. It was a very good decision

Victor S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer C.  |  First Impressions 
Rating:
4.0

The facility and staff were very nice. I did not like waiting an hour in line when I, and most of the others, made reservations. I also did not appreciate the staff taking care of those without reservations first. Other than that, The owner/GM was super nice, and the facility was clean and comfortable.

Allen S.  |  First Impressions 
Rating:
5.0

Very helpful and professional staff

Addum y.  |  Overall Experience 
Rating:
5.0

The guys was great, wonderful customer service. In these time you don't receive a lot of good customer service but I received great service. Thanks for being a good part of my day.

Rickey B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brittany W.  |  First Impressions 
Rating:
5.0

Thank you

Dorothy S.  |  First Impressions 
Rating:
5.0

Customer service was superb

Kimberly W.  |  Overall Experience 
Rating:
2.0

Service was overall good, but wait time was 45min to a hour from the point of arrival and getting the access card to my storage unit. The line was growing and customers were becoming extremely impatient, as only one person was working the main desk. The young man did an excellent job by remaining professional and managing the disgruntled customers. He was conductBig business between 2 POS stations at once, to try to keep the line moving. To add insult to injury, the POS was acting up and he had to manually key in payment details. In a huge facility there was no one willing to help out or any back up available, although the line was long and steadily growing . If I hadn’t had movers scheduled to arrive, I would have gone to another facility. The wait time is always long and there seems to only be one person scheduled, even before the pandemic this was my experience. About 2 years ago I had previously used this storage location to store some items and unfortunately had the same experience. A manager never jumped in to assist or even approach their customers to say we apologize for the wait and this is after a customer demanded to speak with the manager, I never saw the manager came and they sent a message to the customer via the ear communications system.

torria b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michalea B.  |  Overall Experience 
Rating:
5.0

I appreciate the fact that all my goods was there and the friendly staff assisting me at times of need.

russell t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dannica K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Doris T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yashica P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bonita B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

micheal r.  |  Overall Experience 
Rating:
5.0

Thank you!! Been using the storage on and off 3 years

Darrion C.  |  First Impressions 
Rating:
1.0

We moved our vehicle out at night and called customer service the next day and were told we were checked out. The following month our card was charged and the location refused to return our money!

danette b.  |  Overall Experience 
Rating:
5.0

I’ve never seen a facility as clean and comfortable as this one. Exceptional!

Todd B.  |  Overall Experience 
Rating:
5.0

Excellent experience.

Marilyn T.  |  Overall Experience 
Rating:
5.0

everyone at this facility is kind, smart, and happy with their job

Donald S.  |  Overall Experience 
Rating:
5.0

The staff is friendly great customer service. I will recommend this u- haul store to my friends.

Ulysses G.  |  Overall Experience 
Rating:
5.0

The staff was extremely knowledgeable, friendly, and helpful. All questions were answered thoroughly to my satisfaction. I’ll definitely recommend this location to family and friends.

Eddie B.  |  First Impressions 
Rating:
5.0

Very Professional !

Kimberly S.  |  First Impressions 
Rating:
5.0

Great customer service to me and Someone who came with me

Kelly J.  |  First Impressions 
Rating:
5.0

The Memorial drive location really surprised me due to its location and area. I was very impressed.

Dekia A.  |  Overall Experience 
Rating:
5.0

excellent facility and staff

JAMES C.  |  Overall Experience 
Rating:
5.0

Very good customer service even when systems were down

MAURICE H.  |  First Impressions 
Rating:
5.0

Great place to rent from

Arno B.  |  Overall Experience 
Rating:
5.0

MR. DYONN WAS VERY VERY HELPFUL IN EVERY AREA. HE IS A EXCELLENT MANAGER.

Nathan J.  |  Overall Experience 
Rating:
4.0

Sasha was a great help. She made my move in a smooth as possible. S

Germani S.  |  First Impressions 
Rating:
5.0

The staff at this uhaul was amazing! Top of the line customer service, always friendly and helpful!!!

Taylor R.  |  Overall Experience 
Rating:
5.0

Good guy!

Ervin M.  |  First Impressions 
Rating:
3.0

Wait times in line for help are insane at times. There was quite a lot of trash and discarded mattresses just left in the hallway.

Kayt W.  |  Overall Experience 
Rating:
5.0

They are always so helpful an nice!! Customer service is awesome!! Good job guys!!

Shirley F.  |  Overall Experience 
Rating:
5.0

The only drawback was the closing time, which was often difficult for me.

Anna W.  |  Overall Experience 
Rating:
1.0

In 2018 I fell behind on payments and was facing auction. paid the balance in full.(12/1/18) When I went to retrieve my items a few weeks ago, the lock had been changed and boxes had been gone thru.

mary m.  |  Overall Experience 
Rating:
4.0

Very Nice Staff at this location.... The rest of my trip from start to the point to storage was a nightmare! I would not at this time recommend Uhaul to no one.

Shannon A.  |  First Impressions 
Rating:
5.0

I always get great service at this location

Derrick R.  |  First Impressions 
Rating:
5.0

Great service.

Inez H.  |  Overall Experience 
Rating:
5.0

Quick, easy experience and helpful employees

rebekah h.  |  First Impressions 
Rating:
4.0

Thanks!!!

Tameka M.  |  Overall Experience 
Rating:
4.0

Professional and very friendly staff. Clean facility. I was impressed.

Diane E.  |  First Impressions 
Rating:
5.0

The young lady that waited on us was very knowledgeable and concern with our needs. It would be a pity to allow a talent such as she possess to go unsurfaced in whatever she endeavors. Thanks

Tsegaye M.  |  Overall Experience 
Rating:
5.0

My experience was great with the staff. Everyone was great from the counter person to the person who gave me my truck, and did the return.

YOLANDA A.  |  First Impressions 
Rating:
2.0

Well we were giving on truck and when we took the truck back they said we owe for gas but the lady that gave us the truck did no put it in that she gave us another turck

Kimberly W.  |  First Impressions 
Rating:
1.0

The building reeked of mildew where my unit was located. The staff was very negligent because they allowed someone access to my unit without my permission. My things were stolen.

denita m.  |  Overall Experience 
Rating:
5.0

Great customer service

Terrance B.  |  First Impressions 
Rating:
4.0

The pace for service was extremely slow especially in the morning. When I made it to a representative, his customer service was remarkable. He was patient, kind, and attentive towards my demands.

Bianca L.  |  First Impressions 
Rating:
5.0

Very friendly staff took time to explain the process.

Myrtice H.  |  First Impressions 
Rating:
5.0

Everyone was real friendly & Nice

jackie p.  |  First Impressions 
Rating:
5.0

The staff was very friendly, professional, and helpful.

Tammara S.  |  First Impressions 
Rating:
5.0

The person helping me was very well organized and knowledgable.

Charlotte L.  |  First Impressions 
Rating:
5.0

Excellent service

Treavous W.  |  First Impressions 
Rating:
5.0

Staff very helpful and pleasant. Good experience overall. I am glad I contacted your company for service.

Forrest H.  |  First Impressions 
Rating:
1.0

It was bad, but I needed a storage unit. No one greeted me upon arrival an 2 workers were standing behind the counter doing nothing an they greeted other customers who came in after me.

leronte b.  |  First Impressions 
Rating:
5.0

Kudos staff were knowledgeable and very pleasant, the equipment was a problem the 1st truck had a flat and the actual mileage was hundreds of miles off from the records.Getting a 2nd truck held us up!

milton s.  |  First Impressions 
Rating:
5.0

The staff was very attentive to the customerr, very helpful an made the move easier.Be glad to tell others of this clean location

Edward G.  |  First Impressions 
Rating:
5.0

Mr Dyonn the manager was great his mutil- tasking was awesome everyone was friendly and very helpful.

gale l.  |  First Impressions 
No reviews have been submitted for this location.

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