Customer Reviews for U-Haul Moving & Storage of Avondale

3,143 reviews

3653 Memorial Dr   Decatur, GA 30032

(404) 286-9752

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(404) 286-9752

3653 Memorial Dr
Decatur, GA 30032

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

No fuss. Perfect service

Philip N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PATRICK A. 
Rating:
1.0

Customer did not leave a comment.

TAMMY H.  |  Overall Experience 
Rating:
1.0

They were not willing to work with me with payments ,, I was suffering with Covid and now my stuff was auctioned off for $9.37 smh that was my life n there things I could never get bk

Monica J.  |  Overall Experience 
Rating:
3.0

24 hour access door on left side never works.

CHARLES B.  |  Overall Experience 
Rating:
1.0

Make sure the truck is fully maintained and have no issues. I was given a truck with a leak in one of the tires and when I got to my destination the tire was fyllyflat. Then we had to wait 5 hours for a tire technician

RALSTON C. 
Rating:
5.0

Customer did not leave a comment.

Kimberly K. 
Rating:
4.0

Customer did not leave a comment.

VLADIMIR I. 
Rating:
5.0

The person who checked me out on Saturday was fantastic! Very helpful!!!!

Justin B. 
Rating:
4.0

On the day of pickup, the cargo van was dirty inside and out, however, the Representative did change the van out. The next day when I returned the van, No one was there, several people were waiting to pick up equipment. So I tried to use the app to return, it is not user-friendly, When I received the email invoice I was charged for gas (out on 1/4 and returned on 3/8). I then went to the location, I was informed that I changed the outgas, not sure how, but after speaking with the manager he gave me credit for the fuel charge.

SANDRIAL M. 
Rating:
5.0

Lanasha Cato did an outstanding job and was extremely courteous on Friday when I picked up the truck. On Saturday when I dropped off the truck I was helped by a different female employee who was awesome and got me on my way quickly. Unfortunately I do not get her name. Thanks for the great service!!!!

Daryl W. 
Rating:
1.0

Location was supposed to open at 7am and didn't open until 9.30 making me 1.5 hours late for my 8am reservation.. I couldn't get the key even though I had the app to pickup my rental remotely because there was no lockbox. Van was full of mud and I had to clean it out before I could use it. Nobody apologized or offered me anything. However, Tiffany at customer service was very helpful on the phone with me for 1 hour. I'll never go back to that location.

Cameron C. 
Rating:
2.0

Allow customers to go over contracts at return so there will be no discrepancies in contract as for as miles and gasoline gauge it will cut down on fraudulent transactions

FELEICH K. 
Rating:
5.0

It has always been great service when I go there.

BRITTANY W. 
Rating:
5.0

What a great experience working with uhaul. We need trucks and vans on a regular basis and I never thought of U-Haul into a friend recommended it. It is a great service that you provide and I'm thrilled that we have found you Tony Brewer

Jake W. 
Rating:
4.0

Customer did not leave a comment.

GEORGESTEVEN V. 
Rating:
5.0

Customer did not leave a comment.

JAMES D. 
Rating:
1.0

Awful customer service

Aaron P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Daphne C.  |  First Impressions 
Rating:
1.0

First off, the young lady checking me out after removing herself from the top of the boxes seemed unhappy that I entered. They gave me a code to send in any damages or dispute how the vehicle looked, and I did. The car was left a mess, and I submitted those pictures. I returned the vehicle, and no one wanted to check me in. I left the vehicle and received a clean-up fee charge. Upon receiving the cost, I called customer service to inquire why I was charged, some to find out that the young lady who was supposed to check me in was preoccupied with her phone and did not notice all of my dispute. I will never rent from this location again.

Marsha W. 
Rating:
1.0

Pick up was supposed to be ay 10 am on one showed up until 11 am.

ROBERT B. 
Rating:
5.0

EXCELLENT service, will highly recommend

ERIC S. 
Rating:
5.0

Upon arrival they unhooked me and I was on my way Very courteous and professional

Tim H. 
Rating:
5.0

Lanacha and the the guy with locks and piercings, they're very helpful, professional and just very patient people. My respect to y'all. These guys are friendly and they helped me immensely today. Was my first time renting a truck by myself ( my wife usually does it ), and it was smooth, easy and actually not expensive. Thank y'all and I wish folks can go to this location. Y'all rock!!!

JOHN E. 
Rating:
5.0

Customer did not leave a comment.

GEOFFREY U. 
Rating:
4.0

The truck had the oil light on and the tires looked worn when we picked it up. We immediately notified the attendant and she switched us to a different vehicle that was in great condition.

KAREN G. 
Rating:
5.0

The staff at this location is awesome! Great experience

BRITNEY H. 
Rating:
3.0

Your office manager is rude and it just takes away from the performance Excellence of U-Haul in general I am in my forties I have used U-Haul off and on over the years and I've never experienced such an immature office manager she's rude and sounds like she doesn't even have a formal education please investigate thank you

Kimberly S.  |  Overall Experience 
Rating:
5.0

I love how its weather climate, in the inside perfect.

Nicholas W.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Linda L.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Megan S. 
Rating:
2.0

Please let the customer know when they ask u what's the protocol for returning a trailer after hours.. so that way when they return it after hours and do what they were advised by the representative in the store the customer won't get over charged for a mistake the rep made..

JENNACO A. 
Rating:
5.0

The lady who did my check in and check out was the same and she did a great job. I was the last customer and she really tended to my needs.

CHENIER W. 
Rating:
5.0

Mathew Meyer -- The customer rep on duty at the time of our pickup, managed to help us through a technical issue with our UBox order despite being incredibly busy and the only one there. He working the hardest

SAWYER V. 
Rating:
2.0

The truck had enough things damaged but undocumented that I felt like I was going to be blamed for their damage. the pre drive pictures weren't of the same truck and not taken that day so there were significant changes, in particular the bumper in the photos was shown to be damaged in the photos, but was brand new un damaged when I received the truck. The AC knob was missing, the gasketing on the passenger door fell of completely, the roof leaked rain in a steady drip onto the steering wheel as I drove, there was a sticky substance all over the passenger dash, etc. The truck had significant handling problems while driving. I could turn the steering wheel 6 inches and get no response from the vehicle. I had to use surface streets the entire time because if I went 50 MPH the truck was wobbling back and forth and felt like it would tip. I can't imagine why you would have let someone borrow this truck.

Jacob T. 
Rating:
5.0

V good

NIZARALI J. 
Rating:
5.0

Customer did not leave a comment.

Jermaine C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN C. 
Rating:
5.0

Customer did not leave a comment.

RICHEL M. 
Rating:
5.0

Service reps were very professional and helpful!!

Larry H. 
Rating:
3.0

I reserved an appliance dolly with the truck because I needed to move a refrigerator and several other large furniture items. When I arrived to pick up the equipment, I was told that there were none available. Having the right tools for a job is very important to me, and leads to a more successful, less stressful move. I had to purchase a hand truck (from U-Haul) to make sure that I could complete the move. I believe when equipment is reserved far in advance, it should be made available.

JEFFREY W. 
Rating:
5.0

Customer did not leave a comment.

ERIC S. 
Rating:
2.0

Window shield was not cleaned inside,service engine light and tire pressure was on.

JACQUELINE M. 
Rating:
4.0

Customer did not leave a comment.

NORMAN M. 
Rating:
3.0

I was charged for a four hours and returned the truck at 635/640pm... The store didn't have dollies like the one I ordered but I was still charged.... I was over charged and can't get anybody on the phone to fix it.. I probably will never use this service again

Tikaya P. 
Rating:
2.0

People are relay route beaver. Equipment are not clean. charge twice on the card. Please take care. Thank you Krishna Das

KRISHNA D. 
Rating:
1.0

Location needs new managers ! ASAP

DAMOND M. 
Rating:
2.0

Customer did not leave a comment.

avion L. 
Rating:
5.0

Customer did not leave a comment.

Amarah S. 
Rating:
4.0

Customer did not leave a comment.

SUSAN D. 
Rating:
4.0

Customer did not leave a comment.

TOMMY N. 
Rating:
4.0

Customer did not leave a comment.

SHERMAN A.  |  First Impressions 
Rating:
1.0

Very disorganized staff. Use of profanity & disrespectful young people who work there.

WAYMOND J. 
Rating:
4.0

Very accommodating

Eugene P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

AUDREY M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICARDO E. 
Rating:
4.0

Customer did not leave a comment.

HOWARD R. 
Rating:
2.0

The staff was very rude and unprofessional. The two women at the front desk didn't greet me when i came in, so i said goodmorning, and in between chews of her chips, she said “can i help you ?” i told her what i was looking for and she kept eating while typing my info in. she said someone would help connect the trailer, no one came and we were standing there for like 10-15min so we figured it out ourselves. there was broken glass in the trailer when we got it. she didn't even tell me about the 24hr return process. ma'am, if you don't like dealing with people you shouldn't have a job in customer service. 🤷🏽‍♀️

ALEXIS Y. 
Rating:
5.0

Customer did not leave a comment.

Sonya H. 
Rating:
2.0

My storage unit had house races so I had to bomb it before I took my stuff out. The Uhaul guy put my gas in wrong so this had to be adjusted. First time ever having either of these issues. I'll only recommend them because they did help me when I first got there to get a unit after one of tge other locations flaked on me.

KEONNA M. 
Rating:
1.0

Customer did not leave a comment.

LATASHA L. 
Rating:
4.0

The Black guy with locks you have working here needs a raise (I forget his name) He is professional, kind and courteous.

Deborah O.  |  Overall Experience 
Rating:
1.0

You over charged 3 times showing different numbers. Call to refund my money. FRAUD 404-468-5589

MICHELLE M. 
Rating:
5.0

Nothing everything was good.

ANTHONY B. 
Rating:
5.0

Customer did not leave a comment.

Norman B. 
Rating:
5.0

The initial pick up was a little slow (line was long and I had to ask to get my mattress cover. The person didn't just give it to me even though I'd prepaid for it)

Rebecca H. 
Rating:
3.0

Customer did not leave a comment.

Christopher H. 
Rating:
5.0

Customer did not leave a comment.

Krystle R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yolanda T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Krystal P. 
Rating:
2.0

we used U-boxx to move from nyc to LA and it worked great. our move from LA to ATL was horrible. Uhaul refused to deliver with a fork lift which i told them was best and when they came to deliver it discovered a trailer is challenging and didnt deliver. I had to go get each container myself with a trailer and fill and bring it back. After dropping it off and saying its ready to ship the unit sat at the warehouse in LA for weeks. I called to check progess and they said its still here in LA. Not sure why bec they knew it was ready to ship. Well they ened up missing the date by 10 days and every day it was late I was calling and nobody even knew where the containers were. I kept getting forwarded to random offices who would just toss me on hold or transfer me. completely infuriating. I dont think ill use the service again. Customer service was just horrible and Id rather go with another company to move my goods.

Patrick A. 
Rating:
5.0

Staff member was courteous and very helpful. I also like this location because of its easy access and variety of equipment.

Felicia A. 
Rating:
5.0

The staff at this location were super helpful. I had a very bad experience at another U-Haul location last year and was skeptical about trying the service again. The ladies here helped me tremendously and changed my perception of the company.

Renata D.  |  First Impressions 
Rating:
3.0

Vehicle ran OK but I was told the CEL was on because “our trucks are old” and “vehicle has a bad O2 sensor”. Vehicle achieved well below the advertised fuel mileage and I am sure the age and having a bad O2 sensor was part of that. Paying $.99 per mile and the fuel made this seem like a really bad value.

James L. 
Rating:
5.0

Customer did not leave a comment.

CHANDA G.  |  First Impressions 
Rating:
4.0

No comments

NOORDIN G. 
Rating:
5.0

Attendant, Bobby, was very friendly and made check-in effortless. Good hand to have.

David K. 
Rating:
5.0

Customer did not leave a comment.

Taneill L. 
Rating:
3.0

Customer did not leave a comment.

LUIS FELIPE R. 
Rating:
5.0

Customer did not leave a comment.

Patricia W.  |  Overall Experience 
Rating:
5.0

Everyone was always helpful and kind. The parking lot is nasty but inside the facility was spotless-even the bathroom!! This was an easy place to store my stuff for over 1.5yrs. thank you

Denise D.  |  Overall Experience 
Rating:
5.0

Safe, convenient, affordable.

Patricia R.  |  First Impressions 
Rating:
5.0

Just waiting on my receipt

CAROL B. 
Rating:
4.0

Customer did not leave a comment.

Diane M. 
Rating:
5.0

The service is always good I will use them again

SALANDER S. 
Rating:
5.0

Upon arrival, there was a gentleman finishing the prep of a prior arrival. He greeted me, advised to leave the keys on the seat and he would handle everything else. He was a man of his word! I had my final invoice via email in less than an hour.

Jason G. 
Rating:
5.0

Customer did not leave a comment.

TANGELA C. 
Rating:
5.0

ok so the truck was first of all not what i had ordered. and i had reserved for another location. when i arrived at the location i reserved at, i was told the rental was not there. i then was told they had it at another location in decatur, so i had to get in an uber to get there. then after that i was told that the truck i needed (a 9') wasn't available for 3 more hours. so i ended up with the biggest truck i've ever driven. it was 26' and i am 6'1 but it was insanely tall even for me. the alignment was off for the steering so i had to keep it at a 30 degree angle. it shook like a washing machine on spin cycle. it got about 7 miles a gallon - which was so insanely expensive to pay for the gas from atlanta to new york city. the people at the pickup location were nice and efficient, but the equipment could have been better maintained. engine light always on, no washer fluid, and the windshield was dirty when i picked it up. the truck smelled like it was leaking gas from all angles. overall, exhausting experience.

MICHAELJ M. 
Rating:
1.0

Lady at the counter had little to no knowledge of anything to do with the rental. I was made to pay a Damage waiver fee which I didn't want to pay but was told I had no choice. The lady honestly was more concerned by the texts she was getting than me and a number of times decided to ignore me and my wife whilst she looked at and laughed at texts. It was honestly one of the worst experiences i have had whilst stood at a counter trying to pick up anything. Would not go back to this location. Staff need to know what they are talking about and surely the client is more important than a text from her Girl Friend about her weekend antics! Also the rental of $19.95 is totally mis advertised. For $19.95 all you can do is look at the Van you cant actually go anywhere unless you pay more!

NICHOLAS B. 
Rating:
1.0

This was the worst experience I have had while moving. First of all it takes to long to get an answer when I called, as they transfer you around. back and forth. Instead of scheduling my delivery, they schedule me for access. WHAT?? Then they charged me for not delivering on the date 8/27. Finally, it was scheduled for Saturday 9/4. I drove to the location(uhaul) to make sure they had the correct address the day before because as I called I could not get the location to answer. On 9/4 they called and said it would be delivered between 10-4. I called at 4:00 and was told that they did not have the correct delivery address so it would be Sunday. After I paid people to help me unload, but they didn't call or show. I didn't know they would not show until I called. On Sunday, I received a call saying they were 15mins away. Hello, I wasn't even 15 mins away, I had to get my people to help me unload with only a 15min notification. REALLY!!. I opened the unboxed and my things were everywhere as if they had been turned upside down. I had things destroyed, I had to throw things in the trash, it was a very unpleasant situation. I would not recommend using Uhaul. For the amount of money I spent, I could have hired a more professional company.

Lakeisha M. 
Rating:
3.0

Truck need repairs and all type of lights indicator were in dash board and they still sent it out. Was nervous the entire ride and could not release brakes had to get help to even drive truck. Toon too long to receive truck after finished paperwork went into my 4 hour rental.

KATHERINE J. 
Rating:
4.0

The truck I rented has a roach infestation. Fortunately I was only moving a few items to storage so I'll be able to bomb the items but they were on the sofa and micro fridge within a 15 minute drive. Had to throw the fridge away. These trucks should be fumigated often.

Derek B. 
Rating:
5.0

Customer did not leave a comment.

EUGENISITA M. 
Rating:
1.0

Customer did not leave a comment.

CHRISTIAN C. 
Rating:
5.0

Customer did not leave a comment.

JAMILLA G. 
Rating:
2.0

Didn't have keys ready or blankets pulled for the 24/7 mobile pick up. Back ramp was also not functioning well

Scott C. 
Rating:
3.0

I have a drive up unit. The access to the unit is blocked by cubes parked in the very narrow area leading to my unit making it difficult to drive up to the unit by car let alone a truck. The unit was not clean.

Patricia M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chris F.  |  Overall Experience 
Rating:
3.0

Increasing the speed of service setting the order up would be nice.

JONMICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

Melissa G. 
Rating:
5.0

Customer did not leave a comment.

OSCAR R. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN R. 
Rating:
2.0

Customer did not leave a comment.

Auguste H. 
Rating:
5.0

Customer did not leave a comment.

Bobby M. 
Rating:
3.0

I've been having issue with being charged extra then quoted.

Lincoln A. 
Rating:
1.0

I was charged for a two-day rental which was absolutely untrue I will visit that location tomorrow to get a refund

JANICE T. 
Rating:
5.0

Everything was great.

Laquisha C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JANICE T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TAMARA C. 
Rating:
5.0

The female who serviced me was a sweetheart. She was patient with me and she followed through to get me what I needed.

KEONNA M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amal R. 
Rating:
4.0

When we were in the building waiting to pick up our U-Haul, 2 customers came in to dispute a charge. They were charged for things they didn't use. The staff was friendly and corrected it. But the next day, when I got my bill, it had over $60 of charges that were not accurate. I called, and the staff was pleasant and corrected it. But in my small exposure, I saw 3 customers that could have been overcharged if they were not paying close attention. Which made me think---how many customers don't understand or catch it. And the frequency of inflated charges made it feel "scammy" and not just an accident. So while I would recommend this location (b/c it's the only one close to where i live), the recommendation would include a "double-check all your charges" comment along with it.

DENNIS P. 
Rating:
4.0

Customer did not leave a comment.

Berndette G.  |  Overall Experience 
Rating:
5.0

The attendent was very nice and very helpful..👍👍👍

Jacquelyn D. 
Rating:
3.0

CAR TRAILER EQUIPMENT COULD HAVE BEEN OILED

Donald G. 
Rating:
5.0

Keep up the excellent customer service. Jarrell did an good job helping me get settled.

KIMBERLEY W. 
Rating:
5.0

Customer did not leave a comment.

LONNETTE W. 
Rating:
3.0

Check in Process was slow and I had pre-registered and prepaid to save time. I didn't like how pickup location first accepted changed to another pick up location with confirmation text. Drop off location also changed from what I selected. Getting someone on the phone and able to talk is a problem. They also did not have appliance dolly in truck at pick up as requested and paid for...

Peter H. 
Rating:
2.0

Put up signing that indicates that a physical copy of a driver's license is required, and a paper document cannot be accepted. I had a paper copy that was given by the DMV, but apparently UHaul does not take that as a valid government issued document. I would have waited to update my license if I had know that the government issued document would not be accepted. Additionally, the credit card terminals were non operational all three days I went to the location. The staff was excellent and professional! I'm disappointed in UHaul corporate for not supporting them properly.

Casey D. 
Rating:
4.0

Customer did not leave a comment.

Sebastian N. 
Rating:
5.0

Customer did not leave a comment.

Tiffany B. 
Rating:
1.0

This process was a disaster from start to finish. First, the pickup location in Atlanta completely botched the pickup. With 30 minutes notice, they dropped off the box a day early, and picked it up a day late. Then, someone apparently went into the system and changed my delivery date, delaying the shipping to California of my box by two weeks. I spent hour a day on the phone with horrible customer service who told me every single day for two weeks that "your box is getting shipped today". None of this was true. The box sat in Atlanta for two full weeks before being shipped. It's a miracle that it was only 4 days late from the original date. To add further insult, the local store in Oakland bungled the return. After they picked up the finished empty box, a customer service rep told me that they had somehow changed the name on the reservation, erroneously charging me for a month's rent, which I am still fighting with them for a refund on. Absolutely absurd. Never again.

Michael R. 
Rating:
4.0

Answer the call on the 24/7 line... I was on hold for 20 minutes and finally hung up and went home due to the defective lock not opening after hours.

Dedrick L. S. 
Rating:
5.0

Air conditioning in truck non functional. Brakes worked poorly

KYLE T. 
Rating:
5.0

Customer did not leave a comment.

Steven M. 
Rating:
4.0

Customer did not leave a comment.

Elizabeth W. 
Rating:
1.0

Re-staff the location

DELWYN R. 
Rating:
1.0

My experience with the company so far has been horrible.

Tierani J.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Patricia R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TIWANA M.  |  First Impressions 
Rating:
1.0

Neesha has poor attitude and is condescending and makes customers want to respond negatively. Reba Caldwell lacks customer service skills nessassary in the field she is currently working in. Both these employees do not have the skills set to work in customer service. They show how ghetto the area this facility is located in is. Reba portrayed in every interaction I’ve had with her lack of professionalism. IF Jerell and max (I think that’s their names) we’re not working there I am for sure it would’ve gotten shot up or something because of how crazy Reba speaks to people. I will never again use this uhaul storage location nor their box truck simply because of Neesha and Reba. And poor Justin the manager tries but it seems like he’s scared of the potential retaliation (attitude) of those two to speak to them. Reba ALSO closed out my storage unit WITHOUT my consent which is crazy considering I had 3 weeks left to use the unit.

SHAMSA H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tavia J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TIFFANY B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

MARCIA M.  |  Overall Experience 
Rating:
1.0

The staff at this location is very poorly trained in customer service. They never return phone call , never ask you if it's ok to be placed on hold. They don't call about late payment but will lock your unit right away. I wish I would have never leased here!!!!!

travis s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

freddia m.  |  First Impressions 
Rating:
1.0

They seem unorganized , who ever the leader is he needs to be retrained. Whatever it is he needs to go … I had to stand on line for a whole hour while they search fir Box trucks

Taji C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

David S.  |  First Impressions 
Rating:
3.0

I was not initially aware of policy of no move in after hours so I had to extend my uhual reservations (with associated costs) to reschedule my move in of things into the storage unit. Prior to arriving that evening I tried to call the office to make sure I would be able to move in at that time but there was no answer on the phone after multiple attempts. This cost me $60 in additional fees from having to extend my uhual truck rental.

Samuel S.  |  First Impressions 
Rating:
1.0

Never received the truck y’all were overbooked very unprofessional just sitting talking not letting anyone know what’s going on until I actually spoke up asking what the problem was because my pick up is 2 and I have to be at work at 4 asked if there was a sister company that had any and the sons was I don’t think so probably not they were waiting on people to bring back trucks that were late I asked if I was getting a refund and the response was 50% I said no 100% because it’s not my fault there’s no trucks in the time I paid for. Very dissatisfied will not use again.

Evangeline I.  |  Online Move In 
Rating:
5.0

Smooth

TONY J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert B.  |  Overall Experience 
Rating:
5.0

Keep up the Excellent work

WALTER J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LONNIE D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Myiesha J.  |  Overall Experience 
Rating:
5.0

Thanks for being so friendly and professional. I never had a problem withmy things being in storage.

Kecia B.  |  Overall Experience 
Rating:
5.0

Everything was great just needed a larger unit and a cheaper price for the units. With so many people needing storage space today all units can sell faster at a cheaper rate.

CAROLYN M.  |  First Impressions 
Rating:
2.0

Reason for low grade is everytime I called I would immediately be put on hold and no one would come back and answer. Samething happened 3 times in a row. I believe the problem is not having anyone to answer calls. Calls are being answered by front desk while they are also trying to take care of walk in customers. Should hire people separate to answer phones.

Jamie D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Herbert P.  |  First Impressions 
Rating:
1.0

A lock was placed on my unit without me being advised about it so, when I attempted to open it I could not and had to wait over 20 minutes due to their only being 2 people working on a extremely busy Saturday!

Francine A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

PATRICIA H.  |  Overall Experience 
Rating:
5.0

We couldnt get into the doors to the right off the office if your facing the office from outside.

Karen B.  |  Online Move In 
Rating:
1.0

Customer service sucks

Mikala F.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Yolanda B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William B.  |  Overall Experience 
Rating:
4.0

The grounds need to be maintained.

faye v.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BARRY H.  |  Online Move In 
Rating:
4.0

Thank you for the free month!

Margie T.  |  Online Move In 
Rating:
2.0

The reasons for the low score: 1. The access hours should be until 10:00 PM like other storage facilities. Just because one person disobeyed the rules doesn’t mean that the hours should have been changed for everyone. 2. I do not appreciate receiving a phone call every month from your staff to remind me that my due date is coming up. This is child’s play and I do not appreciate it. As a customer, I signed a contract agreeing to pay our bill by a certain date, and if I don’t, there are late fees and other measures in place that I must adhere to in order to keep my account active. I don’t need to reminder phone calls. Just follow the contract. 3. An emergency contact should not be required to rent a unit. At the beginning of the pandemic, I lost my job, therefore, understandably, I was three or four days late in paying my bill a couple of times. However, each time, as punishment, a letter was sent to my emergency contact informing them of my lateness. Emergency contacts should only be used in the event of an emergency, not because I’m a few days late making my payment! Overall, I do not agree with the way business is conducted at the Avondale U-Haul Storage. Until this location gets new management, I will not recommend this place to anyone.

Rainy L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nelly H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Allison H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JB J.  |  First Impressions 
Rating:
5.0

Uhaul facilities have been a lifesaver to me in my time of need

Jackie H.  |  First Impressions 
Rating:
5.0

My only comment is that the lock was not inside the unit as the instructions stated.

Maria S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Darell F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Neccia M.  |  First Impressions 
Rating:
3.0

I don't complain about much...BUT!!! I reserved a 'Climax Control Storage Unit. I was given a "RESERVATION NUMBER ON-LINE." I traveled from Boston to Georgia. When reached Uhaul Storage of Avondale I was told that the last climax control unit was given away that morning. Now that's DISTURBING with FALSE PRETENSE!!! My family was exhausted, tired and wanted to complete our temporary move. I have come to the conclusion that Uhaul "bets on that once the customer is there will take what's available. To which at that moment I had to accept. "Business for you, INCONSIDERATE for me the customer!!!"

Valerie B.  |  First Impressions 
Rating:
3.0

I only said average because unit’s wasn’t big enough for my furniture

Wendallyn B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

karen h.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tobious A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rena w.  |  First Impressions 
Rating:
5.0

I am a pleased with my service and storage

Charis C.  |  Overall Experience 
Rating:
5.0

I especially liked the ladies who clean the storages , very pleasant woman and greeted me with a helpful tone.

Walter P.  |  Overall Experience 
Rating:
5.0

Thx for all your help.

chris p.  |  Overall Experience 
Rating:
5.0

Very good service polite staff very professional

Wilma D.  |  First Impressions 
Rating:
5.0

Everyone was friendly and well trained. They all need a raise!

TANAYASIA A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dana B.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

SYLVIANA M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bryan D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Betty G.  |  First Impressions 
Rating:
2.0

There is trash everywhere on the ground at the two loading dock areas. There are no trash cans insight for customers to use and the staff doesn’t take pride in the workplace enough to pick it up. There are too many staff member cars parked near the loading docks. Uhaul trucks and vans are often left parked by loading docks for days. One was even full of rotting trash that smelled bad. Every time I wanted to load or unload items it was difficult to find a spot under the roof area of the loading dock

Ronald T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Charis C.  |  First Impressions 
Rating:
3.0

The people I came in contact with are all smartALex'ses.... Wouldn't want to be friends but great business esss partners .......

amanda d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charles D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CHARLES A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dana B.  |  First Impressions 
Rating:
2.0

The management staff is very rude! Take too long to assist customers. Nasty attitudes! ALL OF THEM

Stephanie A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

GWENITA W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

allan t.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

eric W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brenda G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

crystal B.  |  Overall Experience 
Rating:
4.0

Love the facility and the ease of checking in online. However, instructions regarding how to access the facility were not clear. I needed to "check-in" first before using the keypad to access the facility. Also, it was after hours and no information was provided to indicate that I would need a 24-hour access card. Thankfully, there were other customers in the building at the time of my move in, otherwise I would have been stranded outside in the cold.

Joy C.  |  Online Move In 
Rating:
5.0

Everything was awesome and set up for me to move in Thank you for the awesome customer service !

SHAUNEIKA R.  |  First Impressions 
Rating:
5.0

Manager Jarvin ( l think was his name) was very nice and informative. On my return of the truck Gyles was very helpful also.l liked seeing everything clean and shining and in place. Love the hours and truck and storage space clean,Will recommend this place to other.

JENNIFER H.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Donna L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tammy P.  |  First Impressions 
Rating:
5.0

Amazing staff. Ready and willing to assist in all ways. Answered all questions. I will always recommend this location!

Deshawna W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dezmon B.  |  First Impressions 
Rating:
2.0

Why do I keep getting charged for things that I am not using? I was charged for a lock that I paid for the month before. I was charged for a unit the MONTH after I cleaned it out and the facility put a lock on it. Just say yall extort people and let it be that. No need to pretend that this company cares about people.

Deborah O.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

cagney S.  |  First Impressions 
Rating:
5.0

The GM is the best

Laverne R.  |  First Impressions 
Rating:
5.0

The GM Dyonn was amazing. Very helpful and knowledgeable, and a pleasure to do business with. Will be coming to this location for any and all of our moving and or storage needs just to be helped by him!

Anthony P.  |  First Impressions 
Rating:
5.0

the manager and staff are always super nice and helpful. I'm always in and out when I need to stop into the office and it's always a great experience

Chenoa A.  |  First Impressions 
Rating:
5.0

I wanted to look at several sizes and was allowed to do so. I appreciate that

Nicole H.  |  Online Move In 
Rating:
4.0

The facility and staff were very nice. I did not like waiting an hour in line when I, and most of the others, made reservations. I also did not appreciate the staff taking care of those without reservations first. Other than that, The owner/GM was super nice, and the facility was clean and comfortable.

Allen S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brittany W.  |  First Impressions 
Rating:
5.0

Thank you

Dorothy S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bonita B.  |  First Impressions 
Rating:
5.0

The staff was extremely knowledgeable, friendly, and helpful. All questions were answered thoroughly to my satisfaction. I’ll definitely recommend this location to family and friends.

Eddie B.  |  First Impressions 
Rating:
5.0

Very Professional !

Kimberly S.  |  First Impressions 
Rating:
5.0

Very good customer service even when systems were down

MAURICE H.  |  First Impressions 
Rating:
5.0

Good guy!

Ervin M.  |  First Impressions 
Rating:
4.0

Very Nice Staff at this location.... The rest of my trip from start to the point to storage was a nightmare! I would not at this time recommend Uhaul to no one.

Shannon A.  |  First Impressions 
Rating:
5.0

Quick, easy experience and helpful employees

rebekah h.  |  First Impressions 
Rating:
4.0

Professional and very friendly staff. Clean facility. I was impressed.

Diane E.  |  First Impressions 
Rating:
5.0

My experience was great with the staff. Everyone was great from the counter person to the person who gave me my truck, and did the return.

YOLANDA A.  |  First Impressions 
Rating:
5.0

Great customer service

Terrance B.  |  First Impressions 
Rating:
5.0

The staff was very friendly, professional, and helpful.

Tammara S.  |  First Impressions 
Rating:
5.0

Excellent service

Treavous W.  |  First Impressions 
Rating:
5.0

Staff very helpful and pleasant. Good experience overall. I am glad I contacted your company for service.

Forrest H.  |  First Impressions 
Rating:
5.0

The staff was very attentive to the customerr, very helpful an made the move easier.Be glad to tell others of this clean location

Edward G.  |  First Impressions 
Rating:
5.0

Mr Dyonn the manager was great his mutil- tasking was awesome everyone was friendly and very helpful.

gale l.  |  First Impressions 
No reviews have been submitted for this location.

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