Customer did not leave a comment.Albert R.
Customer Reviews for U-Haul Moving & Storage of Baldwin Hills
Los Angeles, CA 90016
(South of the 10 fwy & East of La Brea)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The customer service was slow. It took over 45 minutes to get the truck that I rented. They only had a small amount of people working on a weekend! I was told that my quote would be 134 minus the milage if I didn't go over 50 miles. I only drove 22 round trip. Filled up the gas over the amount that it originally had. I returned the truck and the customer service person let me know that I could just leave the key and they'd email the updated bill. I later got the bill and I was charged a 25 cleaning fee and 38 for gas! This is beyond ridiculous. Now I have another pending charge from Uhaul for 75. I have rented from Uhaul several times and never experienced this. I will never rent from the same location or any other Uhaul going forward. I'm waiting for a call back from customer support now and will be calling my bank to report the fraud. The same location has Google reviews with identical comments. Please listen to these reviews and take action.Tina E.
The only person helpful was Marvin and he deserves a raise. Uhaul needs to offer a fuel credit or provide the trucks with a full gas tank. I had other reservations but due to this terrible experience I am cancelling all other reservations and will never use uhaul again. I have used Penske in the past and it was a much better experience! I will be using Penske from now on.Yasmeen M.
Customer did not leave a comment.Shareef A.
The staff didn't confirm my reservation well. So that we had hard time during moving appliance without dally.Jae L.
Customer did not leave a comment.Alexander B.
This location is very different than many others. They are always friendly and attending to others. They always make me feel welcomeJames M.
Add more staff to front desks! Leilani needs more assistance.Kevin W.
I'm not sure who has them (either LA Uhaul or FL Uhaul) but FL Uhaul called me yesterday saying there were several furniture pads that were missing. We don't have any more pads here with us so please verify on your end - otherwise, they will charge me for something I don't have! Thank you!Shivang P.
Get Leilani some help! She was amazingly calm under extremely busy circumstances. I'll rent from there again because of her professionalism.Jonathan S.
Customer did not leave a comment.Semret E.
Customer did not leave a comment.Rosalyne S.
Customer did not leave a comment.GREGORY A.
Customer did not leave a comment.gadshill G.
Customer did not leave a comment.Robbin D.
I got a truck with empty gas tank. I didn't check the gas indicator before I left the facility. While I was driving the truck, the dashboard gas indicator light up red. I called U-Haul to notify the office of the situation and asked the personnel if I can put a gallon of gas. He said 'No' just return it as it is. Fortunately, I was traveling traveling short distance. I made it back to the facility safe. I was nervous driving a truck with a dashboard indicating red empty gas tank.kuflom G.
Customer did not leave a comment.Daniel R.
Customer did not leave a comment.VALERIE Z.
I am loving the new management team that you haveâ€¦ The trucks are clean the building is clean and everybody knows what they're doingGAIL H.
Better customer serviceSemret E.
Customer did not leave a comment.Nora A.
My clerk helping me this morning was great, very easy check out and check inleo D.
Customer did not leave a comment.Laila A.
Customer did not leave a comment.Jason C.
Customer did not leave a comment.Arlie G.
Customer did not leave a comment.MONIQUE B.
dirty and expensiveChristian P.
Customer did not leave a comment.GREGORY A.
You guys overcharged me for gas and mileage. I took pictures. For that you get an average review. However when I called the ombama location in Los Angeles they were accommodating and helpful to fix the overcharge. But the fact that I was overcharged in the first place should not have happened. It was a huge gas discrepancy. Which I proved wrong with the pictures. That's not coolMichael O.
The truck was dirty and filthy, the windshield dirty. Gas consumption is unacceptable. I couldn't proceed with app check-in.Christian P.
Customer did not leave a comment.Enrique G.
I would recommend this location to others however that's the second time that I've read it from you and it was problems with the tire pressure. I asked one of your workers about it and they said oh we just have to reset the vehicle. This could become dangerous or hazard. In the future check the tire pressure and wash the vehicleRegina C.
Customer did not leave a comment.AKIRA M.
termination went smooth as expectedGerald M.
Very professional and quick check in and out at the counter. Better experience than the app.James M.
Customer service was really nice.Nyema J.
I had a great experience at this location. The staff is knowledgeable and efficient. Got me a storage unit and rental truck checked in and out smoothly. Thanks!Donald W.
The staff was always friendly & helpful & funny. Will miss that.janet H.
Customer did not leave a comment.CHAKANA M.
I feel like family when I come in to pick up or return my truck. Randy is amazing at asking about my family and me personally. He works quickly to check in vehicle and get you a receipt so you can get on your way. If I had 3 Thumbs I would give 3 thumbs up!!!James M.
Customer did not leave a comment.Leslie H.
Customer did not leave a comment.Regina J.
I had a terrible experience moving into the Baldwin Hills, CA UHaul storage facility yesterday, Tuesday April 5th, 2022. Upon my arrival, the lady that was helping me, a very nice African-American woman (Mekia? Mikela?) told me that the reservation I made 2 weeks ago was in the computer system, but that the unit was not available. She was somehow able to find me a larger unit, but called her supervisor and asked if he would give it to me for the price of the smaller unit I had reserved, since it was UHaul’s mistake, and he told her no, I would have to pay for the larger unit (after receiving the free month that all one-way truck rentals receive from UHaul, of course, which I was I chose a Uhaul storage facility in the first place). The truck I had rented in Colorado was a 26’ truck, which did not fit into the loading dock area of the only loading entrance into the building, so I had to park it 200 feet away from the door, unload my items onto the ground, walk them 200 feet to the loading entrance (which has no access ramp for dollies or disabled people), leave my items on the ground outside, and then move them into the loading door, JUST TO GET INSIDE OF THE BUILDING. From there, my unit was at the opposite end of the building on the 2nd floor, and there was only one functioning elevator, which a woman and her father were already using. Every time I brought something inside the loading area or into the elevator (which I eventually was able to start using about 2-3 hours after my arrival), I had to swipe my access card to use it and had about 5 seconds to move whatever I was moving before the loading door or elevator door started closing on me. I had to swipe my key card at least 200 times, and had the doors close on me dozens of times while trying to move in. If my girlfriend hadn’t come up from Orange County to help me move things into my unit, there’s no way I would’ve gotten moved in before 10:00, which was when the elevator locked me out & ceased operating for the night (even though a male employee had told me earlier that I would be able to work on moving in as late as I needed to). Fortunately, I only had one load left at 10:00, which I had to carry up a stairwell in order to move into my unit. There was a single courtesy mattress dolly for the entire facility, which I was only able to use once the aforementioned father/daughter were done using it; I asked them how long it took the 2 of them to get loaded into their unit in this terrible facility, and they told me they’d been moving in with a 15’ truck rental for over 12 hours. My personal move-in, with one person helping me unload my truck and another helping me carry items to my unit, took me over 6 hours, and I am a professional mover. Finally, I had parked my 26’ rental where the UHaul employees told me to park it, but kept getting asked by them to move it while in the middle of unloading everything because they needed to get to trucks or trailers. I feel bad because I snapped at the nice lady who was working the front desk the 2nd time she asked me to move it, but I’d had enough. The staff at this location are not the problem, the building is…it looked like more units are being added, so hopefully these issues will be worked out in the future. But I would never, EVER recommend that anyone move their items into the Baldwin Hills UHaul Storage facility in its current condition. I feel bad for anyone that does, and I am literally dreading moving out of it.Matt L. | First Impressions
Very difficult to get in and out of this facility with your U-Haul truck people working there are not helpful in backing out or moving the truck around in these tight spaces you guys suggested and reserved a storage unit that was literally 10% of the size of the 20 foot truck that I had rented under the same account absolutely unacceptable then you had someone from your company call me from a cell phone seven times in a row mispronouncing my name expecting me to take them seriously about returning the truck when it was not due until the following day as per a text sent to me from your systemTara T. | First Impressions
Nightmare staff nightmare facility very difficult to get in and out of the people are rude and unhelpful I was rented a storage unit that was nowhere near big enough in comparison to the size truck I’d also rented Luckily I found another company right around the corner and was able to send the movers to that location in the nick of time then you had an employee call me harassing me to return the truck When your system had texted me that the return time was the following day the truck drove fine but overall very annoyingTara T. | Overall Experience
Having clients who do not have the same moral compass when it comes to acting like civilized human beings is a huge downfall of a company. Upon arrival to the facility, after have driven two days due to moving in from out of state. There was a storage resident whom had the wrong idea of what was happening and there was an altercation between her, my son, my father in law and myself. She assaulted my minor son, got in my face as well as my father in laws face while her fists where balled up and ready to fight. My entire party remained professional and calm through out the dilemma. She needs to be told she can no longer do business there if this is what she does. It was also stated it is not her first incident that the employees have had to deal with. Instead of employees calling law enforcement they stayed away and shook their heads. It was a terrible experience with coming back to CA. These kind of people should not have the privilege of being able to do business with public places like this.Donerick H. | Overall Experience
I was moving a mattress and when I opened up the back it was absolutely filthy. Also no one explained the drop off situation many of us were confused outside when we returned I have picture of you want them.Robert E.
Customer did not leave a comment.Brandon B.
Make sure to remove the keys from the vehicle BEFORE locking the doors!Natanel I.
Customer did not leave a comment.Natasha J.
The office staff was amazing! The truck itself was very dirty, the check engine light was on, and the padlock for the back was broken. So 5/5 stars for staff, 1/5 stars for condition of the truck.Dawn Y.
Keep up the good serviceMary J.
Kelsi was very rude disrespect ful and overcharged my $180Dontijuanette P.
Usually there is more inventory available. The reason the equipment wasn't clean was because it had just come in from another rental. The equipment otherwise was maintained. I did have a problem returning the truck after hours using the u-haul.com/share 24/7. It would not recognize my location on my android phone which led to frustration after 20+ minutes of trying to have my location verified and complete the return. I finally decided to just pay the $20. fee for them to return it in the morning. It's a great location and the staff is professional.Albert R.
Customer did not leave a comment.ABRAHAM H.
The employees gave me the worst moving truck on the lot. The car has absolutely no gas and was struggling to go since there was no gas. And I pointed out the tire was going flat and they said it wasn't a problem and to fill it up. Turns out it had a nail in it. On top of that the roadside assistance was a joke. Too hours for them to finally come to me to fix the car and threw a wrench in my day.Codey H.
Employee left me waiting in lobby for 15 minutes waiting on some thing she could have given me before she did what she did and had me waiting. Was also unfairly chargedDagmara C.
Customer did not leave a comment.ERIC J.
Customer did not leave a comment.Tanika P.
This is a joke of a business. 1 hour to pick up a pre-reserved rental? Assigned 3 different vehicles before finally driving off lot? First had gas light on empty and air needed in tire, also full of someones shit in back bc no one had bothered to open and inspect upon return? Second had padlock on back that couldn't be opened, also clearly never inspected on return. 3rd also had padlock on back, only noticed by me as i tried to load in my own utility dolly and 12 furniture pads w any help from staff. Luckily after scrounging in cardboard box in the office, â€œemployeeâ€ found random key to open padlock. Only lucky part of morning seemed to be that it wasn't' a â€œpersonâ€ found in back of first truck according to the employee there. What a shitshow. Uhaul clearly the next Blockbuster Video. My return experience in santa Rosa also unnecessarily painful. Pull the plugMatthew M.
Increase the number of people working afternoons when returns occur.mark G.
Customer did not leave a comment.Rachel C.
I initially was given a truck, with a broken passenger side rear view mirror. I didn't notice before I pulled out. I immediately returned and was given a new truck. Every one was friendly and helpful.Lucresha W.
Customer did not leave a comment.KEYANA W.
Customer did not leave a comment.DORIS R.
Some staff wastes time fooling around and making personal phone callsJames M.
Charged $73 for fuel when we returned the vehicle with more gas than when we rented it. We called the location on Sunday, they checked the truck and said we were correct and that they were refunding the over charge. Meanwhile, their faulty billing resulted in $66 in bounced check charges so we need to be refunded for that as well. Total scam by this location.Jesus M.
Front staff was extremely nice and efficient.Anca V.
Amber and her staff are just great and great customer serviceGAIL H.
Customer did not leave a comment.TIA M. | Overall Experience
Amber & staff always extremely professional.GERALD C. | Overall Experience
Parking is terrible also no one calls you back if you have problem with the storage. Two days now no one has called to fix the door.Semret E.
Customer did not leave a comment.Mauricio R.
The vehicle was cleaned but dusty from not having been used. The return process was interesting. No one was there and when I went inside they told me to go back outside and wait. The return agent very politely asked me to take my empty water bottles from the vehicle. He asked nice so I don't mind but it would have been nice for him to remove the only 2 pieces of trash that were there (empty water bottle). Also the need to have two other people contactedALEX F.
Customer did not leave a comment.AMBER A.
I had several challenges at this location: 1. The clerk was under-trained and had to ask for assistance during the check-out process. 2. The box truck was blocked behind other vehicles and was not ready to leave the lot. 3. The rental moving blankets were not in the box truck and the clerk did NOT give me the location of those blankets.William K.
Customer service was extremely poor!!!Jocelyn T.
Customer did not leave a comment.Dante G. | Online Move In
Car needed some kind of service. The inside of truck was leaking some sort of oil, I think from the roll up gate, stained my table. App wasn't working, was charged an extra day, even though I was told that I wouldn't be. Not the most pleasant experience.gerardo P.
People so nice!Irval O.
Customer did not leave a comment.Colleen B.
Everyone was very friendly and provided amazing customer service!Oscar S.
Not a secure facility with homeless individuals utilizing it as a home....If you leave your stuff out while moving in or out of storage someone will take it...This is not what I call a safe facility after hours...Corporate needs to come up with a better plan to make their customers better served....Dennis S. | First Impressions
Customer did not leave a comment.Carol S.
Amber and her team at this rental location are great!Wayne O.
This team is professional. They are quick and a pleasant relief from the location on Washington Blvd (Culver Automotive). I am paying more for my rentals and going further away from my home because they are honest and no unwarranted chargesJames M.
Terrible location for loading and unloading UBOXES. Loaded 4 UBoxes at Mockingbird Lane, Dallas, TX location. That is a great location with the manager doing a great job. It handles loading, unloading and storage of UBOXES only. This one on Obama Blvd, Los Angeles is terrible for that function. Whoever selected or designed this location should be fired, demoted, or have their franchise agreement modified.Barry K.
I was told I had a $27+ credit for fuel but you only credited me for $12. Now I have to chase down my $15 and nobody has time for that. Moving is hard. We come to you in a time of change. Getting treated like the employees just don't care then having to chase down our money is ridiculous. Everyone seems to be overcharging now. The fuel meter was nearly at 1/4 tank. I deserve ful credit and you guys ripped me off in writing.Julianna E.
Unfriendly customer service, no organization in the lot, would definitely not recommend this location to anyone periodLuis V. | Online Move In
Everyone I encountered at this location was friendly and helpful - each and every time that I visited the location. The only issue was a bit of mis-information from the off-site phone support that didn't reflect the storage facilities accurately in-terms of storage unit accessibility, or availability. But the on-site individuals were helpful and nice.Joseph G.
The staff at the Obama location is excellent and their customer service is always above average. Moving and also renting a truck can be stressful but the staff is siesta cheerful and helpful at this location. A few of the trucks I have rented recently have not shed well. Just letting you know a truck with 90+ K miles, poor steering and a headlight out makes me want to potentially look elsewhere. I would suggest updating some of your fleet as a frequent renter.David W.
Was overcharged for gasRyan V.
Customer did not leave a comment.Sam G.
Great customer serviceJames M.
Long line. No communication between employees. Took over an hour to pick up a trailer AFTER I had done quick check out. Terrible vehicle management. Huge traffic jam in parking lot. Took another 15 minutes just to drive out. Never coming back to this location.Chris D.
Charged me BEFORE showing the unit and the unit was taken they had no other units that size! Now uhaul holds your money for up to 7 days! I paid for a product did not receive it and have to wait for MY money. Fruit flies were flying everywhere and the entrance was jammed by trucks and cars. Uhaul must make a killing in holding peoples money while it gains interest. Will not be using this location ever again.Monique M. | First Impressions
The woman at the front desk helped me on pick up and drop off and she is great. Very efficient, very nice, polite & professional.LESLEY C.
Customer did not leave a comment.Zavier T.
After hours instruction needs to be more clear , took like 30 min to check the truck back in.Rahkiya W.
The service reps at the Obama Blvd location were extremely helpful, courteous and knowledgeable, and not only while assisting with our reservation - I took notice of the exceptional customer service being provided to another unrelated customer just before our turn in line. Thanks for making this easy for us.ADRIAN R.
Easy. They kept in touch with changes and helpful and accommodating.Lizzetta L.
Customer service is horrible the assistant was very very slow and not to knowledgeable he was taking his time tying plus he got all my information and email wrongestela J.
Customer did not leave a comment.Alice N.
Customer did not leave a comment.Willie J.
Better accurately gage fuel level Excellent customer service as alwaysLavonn W.
Customer did not leave a comment.Harold W.
Customer did not leave a comment.wayne W.
Customer did not leave a comment.VERNON D.
Customer did not leave a comment.Randy L.
Absolutely my worst uhaul experience. Was unable to complete my transaction and thus my 20 hour drive to pick up my trailer was un worthwhileRachel M. | Overall Experience
The unit was great. But there is a bug problem now. Hopefully they will spray. Customer service always polite and extra helpful!aungel w. | Overall Experience
It was very convenience for me and close to where I live so everything went fineCharlotte J. | First Impressions
Worst staff I've ever been around, they give the homeless blankets so the are constantly in around and searching the property. It took 3 hours for me to return my truck because the only person who could run a computer was running a forklift in back. I attempted do rent a truck at this location in la and they never gave me the keys let me pack up the truck and then had no way to move the truck and had to go rent a fluid truck at 4x the price because I couldn't leave my stuff inside the uhaul with so many homeless wondering around. Then when I was told I would get a refund it was never issued and had to file for a refund with my bank for the truck I couldn't drive. I will never let myself or anyone I know use a uhaul again.TREVOR W. | Overall Experience
Customer did not leave a comment.Kalisse J. | Overall Experience
Customer did not leave a comment.Gail K. | Overall Experience
Customer did not leave a comment.Joshua P. | Online Move In
I was tickled by the fact that Amber was out there “like on of the guys” driving heavy equipment to move heavy storage boxes. I even yelled “you go girl.”janet h. | First Impressions
Amber Arzu is the best. She is always willing to help and easy to work with. Hire more AmbersDavid L. | Overall Experience
Muy bienLilian O. | Overall Experience
Customer did not leave a comment.Cassandra F. | Overall Experience
The staff and management were awesome, helpful and friendly.Veronica D. | First Impressions
Customer did not leave a comment.Abeni B. | Overall Experience
Customer did not leave a comment.CHRIS R. | Overall Experience
The staging area needs a ramp to make it easier to move goods out. Also, is there a way to move the trucks stored after hours? I got a scratch on my car and there was not much space to go between the vehicles.russell h. | Overall Experience
Customer did not leave a comment.WILLIAM S. | Overall Experience
Customer did not leave a comment.Shereese C. | Overall Experience
Customer did not leave a comment.Lilian O. | First Impressions
Customer did not leave a comment.Robert L. | Overall Experience
Nothing to complain or brag about,it took care of my storage needs for the 2 months that I needed,I don’t recommend anything good or bad.Santos G. | Overall Experience
Customer did not leave a comment.CHRIS R. | First Impressions
There seemed to be some drug operation happening while I was moving my items into the unit. A man who seemingly lived in a unit had a guest and called someone over. They were both negotiating prices from an odd distance and I was worried for my safety.THOMAS O. | First Impressions
I had a storage at this location for about about a year and a half, what i like most was its location is convenient, the access hours gave me plenty of hours for me to handle my business, and the General Manger, Amber Arzu, is the best in the business! There was never a problem that she couldn't fix intelligently and professionally.Antiq S. | Overall Experience
Customer did not leave a comment.Gabriel N. | First Impressions
Thanks and we were out by the 15th and due to COVID we cannot pay any balance right now if any partial Oct payment was due. So sorry! It’s been devastating on me and my business. I had COVID on 8/26 to early Oct and wanted to get out in Aug so paid Sept due to COVID as I was stuck in UT for 5 weeks.Laura B. | Overall Experience
Amber is very considerate and help alot with any issues. The cleaning lady has an amazing soul and she get a raise. Thank youNigel B. | Overall Experience
The Representative, Mark was very nice and well versed and very professional.manton m. | First Impressions
I was given the wrong size storage unit. I ordered my storage unit over the so it with be a long wait. I had to pay more money for a larger unit. Ms. My breat cancer luncheon. My two helpers was late to their appointment. The worker couldn't find my storage unit.Stephanie H. | Overall Experience
Customer did not leave a comment.Judge B. | First Impressions
Amber is AMAZING.Jorge J. | Overall Experience
Customer did not leave a comment.Dolann A. | Overall Experience
Management is on top of their job. Keep up the outstanding workcash b. | Overall Experience
Awful experience renting here. I came in on 8/24 to rent a unit. I signed an agreement and was given a unit. Upon leaving I told the Gen Mgr Amber and staff that I would be back in 2 weeks to move my things in. After coming back two weeks later after closing my old storage unit and with a fully loads truck the staff couldn’t find me in the system at all. After going round and round with the staff they found old that my unit was given away to someone else per Amber. How could this happen and think this was an ethical way of doing business? It literally makes no sense at all. Not only was I not notified or told that my unit was being given away for no reason but I had to wait over an hour to try and another unit which they tried to charge me more! The nerve! I was finally given another unit but the professionalism of this mgr is just awful. On a side note the inside of the building and actual storage unit is nice. But definitely watch how this mgr runs this business.Jason B. | First Impressions
At this location the staff is always away from the front desk. I came to that place several times where there was no representation in sight. I had to wait patiently for perhaps 30 minutes and a representative strolled out of the restroom, unapologetically. In addition, last week I had to rent a van to take my things out of the warehouse and the representative was extremely rude to me. This guy was African-American. One service took him about 40 minutes to question me, call my references and take a picture of me with his iPhone device. I sensed a great deal of distrust from him. I explained to him.. What does he expect me to do with a whole van I am not renting this to joy ride what do I look like. He was very rude to me he didn’t make me feel like it was ok to rent & he was going to give me the best service because that wasn’t the case. He made me feel as if I was a criminal! Eventually, I was able to lease the truck.. I used the van for approximately two hours and returned it that night. I put the keys in the key deposit box neatly and securely. But two days later the manager "April" called me and said they didn't see the key. I told her you had to check the cameras because the truck is here and I no longer have the truck. She was rude and clearly stated that she did not believe me. I asked her, "Isn't the truck here?" She says people do this all the time, park the truck and take it out again. I told her I have no use for the truck any longer. She said she'd check the cameras and give me a call. She still hasn’t called me back. That location ghetto and they racially profiled me. What's crazy to me is they're all African-American. Disgusting & despicable. It seems to me they're trying to sabotage my reservation. I request that a member from corporate reaches out to me so I can explain the events further. Thank youHERMAN J. | Overall Experience
I highly recommend Uhaul if Baldwin Hills Storage. There are only 2 things that could improve. 1. Many return trucks and vans block access to the storage. Access is basically closed before the office opens. 2. I wish the big sliding doors to access storage would open all the time, not only during office hours.FERNANDO G. | Overall Experience
Customer did not leave a comment.Ruben D. | Online Move In
I used the moving truck and it was greatMichelle S. | Online Move In
Customer did not leave a comment.Vanessa K. | First Impressions
The unit number viewed and the unit paid for were 2 different things. I did not use the storage at Uhaul.Carol R. | Online Move In
The manager, Amber Arzu, is an absolute asset to your company! She gave sincere, humane and extraordinarily professional service… I cannot say enough great things about her. She rocks and I hope that you treat her with the appreciation, respect and compensation that she more than deserves. My one complaint is that I received an unsolicited sexual picture from one of the male staff when I first started my storage account at this location. He made me so uncomfortable that I blocked him from contacting me, told my family what happened and rarely went to my storage unit fir fear of running into him. The couple of times I did go I was with people and I vowed to mention this incident to your company once I no longer was a storage customer. Amber remains unaware of this issue, though I have no doubt that she would’ve handled it appropriately had I brought it to her attention. Thank you.LEAH F R. | Overall Experience
Manager of this store was extremely organized and efficient given the fact that it is the largest store in the area and there was constant navigating and arranging of mobile storage containers all day and every day I came there. Staff was excellent in handling pressure from anxious and impatient customers. The 4 stars is for the one staff member who failed to close me out of my storage space like she assured me, and I was sent a late fee notice after having vacated the unit. I will chalk it up as her being overwhelmed, but I was almost charged for a month's rent plus a late fee, and it is very VERY difficult to get through to the actual store when calling in. Thank you to the staff member who actually called me back to rectify the oversight.olivia d. | Overall Experience
They are doing an excellent job. The entire staff.Nia H. | Overall Experience
Gm at uhal on Obama amber is amazing and everyone that helped me and I spoke too helped me so much and was so professionalNatineal F. | Online Move In
Customer did not leave a comment.Kizzy S. | Overall Experience
The Uhaul employees were professional and polite. But the overall attention to detail and the company automatic charges are frustrating. Uhaul has incorrectly withdrawn over $600 in two different charges which I am having to constantly fight to get my money back. Employees are great, but the Uhaul company needs helpNathaniel L. | Overall Experience
First you only has 1 staff working at 9:30am. Second was there for 2 hours s as né 15 minutes. Third the access code didn't work. Upon returning the truck, there was a 18 wheeler blocking the front parking where had my car. He would not move the truck for 45 minutes because he didn't want to park on the streetLee C. | First Impressions
Customer did not leave a comment.Eric J. | First Impressions
Customer did not leave a comment.samantha h. | Overall Experience
Customer did not leave a comment.Dalia L. | First Impressions
Had a overwelm service with the manager,she was very professional and handledmy stay with excellent courtesy. Thanks a million Amber ArzuAldith W. | Overall Experience
Amber was an angel sent from heaven. She was very kind friendly and helpful. I had drove for 2 days and had a stressful journey. She made it all worth while after meeting her at her store. Thank you again Amber!!!Mawaqi p. | First Impressions
I was under the impression when I rented on line that my 5' x 10' storage was 10 feet DEEP. When we got our locker and found it was 10 feet high there was no way we were able to fit all of our material into it. We had to rent another 5 x 5 x 7 unit to accommodate all of ur goods. That has almost doubled the cost that we were expecting to pay. That part of the experience was very disappointing. The GM that helped us was EXCELLENT at her job. She was handling a dozen customers at once and doing a great job of it.William B. | First Impressions
The manager Amber is the best always willing to go the extra mile to make sure needs are met. Keep up the good work.Barry R. | First Impressions
Customer did not leave a comment.Shirley C. | First Impressions
Half of my things are missing , new clothes , kitchen , dinningroom, things from living room, my bedroom , my storeroom was half empty.mary m. | Overall Experience
Customer did not leave a comment.Jill W. | Overall Experience
Elevator is too small for large pieces of furniture, like a long sofa.MARK B. | Online Move In
LOVED THE MANAGER!!! SHE WAS VERY HELPFUL!!ALLESA W. | Overall Experience
The wait time for customer assistance is always to longDarlene L. | Overall Experience
AMBER and MARY were very very very helpful! My fiancé and I just moved here from Florida with our 3 kids. Both Amber and Mary didn’t hesitate to help us out with everything we needed. After making a big it was like a breathe of fresh air coming to this uhaul location and having great customer service like this. Thank you.manny r. | First Impressions
Customer did not leave a comment.AMBER A. | Overall Experience
Customer did not leave a comment.Jonathan R. | Online Move In
Customer did not leave a comment.DAVID W. | First Impressions
Customer did not leave a comment.sherry h. | Overall Experience
The personnel at that location was unwilling to help, not knowledgeable of rules, no able to make changes on reservation for an upgrade. Not anything, monosyllabic and annoyed The teller was slow and impatient, he did not had the required type of locks to sale and had no idea the locks were already inside de units, I explained o bought it online but him did not care therefore he made buy another type of lock or I could NOT move in and once I’ve got to the United there was the new proper lock taped to the floor, which I believe is the standards, but he had no idea and made me feel so afraid after a whole day of packing and driving a truck. And I lost the money and have an unsuccessful lock with me It was 5:45 pm and the facility suppose to close at 7pm it was so bad, I decided call Uhaul customer service right there to ask for help on only when him saw it he started to be more polite ... they need to be trained about the storage service urgentlyCarla P. | Online Move In
GreatNatalie G. | First Impressions
the staff makes everything work smoothly.Antiq S. | First Impressions
Customer did not leave a comment.Jill W. | First Impressions
Customer did not leave a comment.Shilda W. | First Impressions
Customer did not leave a comment.Stacey F. | Overall Experience
Ms. Azu doing a great job!million m. | First Impressions
The team is excellent. My biggest challenge was trying to speak to someone in the office to end the contract- Last week I called over 10 times and was on hold for 15-30 minutes but never reaching the office. The call only went to the call center twice and I left a request for a callback but never got one.Carolyn W. | Overall Experience
I reserved a storage unit online and when I arrived at the office I completed the reservation and paid for it. When I went to access the unit, it was locked. The sole staff member on duty didn't have an explanation and couldn't figure out what to do about it. After over 60 minutes of waiting, she determined that the unit wasn't available and that there were NO available units at the facility. She said she would reverse the charge but it is still pending on my account.Jenise C. | Overall Experience
The manager Amberwent over and beyond to help assist my needs as a customer. Rental truck and storage rental Great Customer service at the Obama location she multitask the line so fast it was unbelievable THANK YOU TO THE TEAM I'm one satisfied customerTina P. | Overall Experience
Customer did not leave a comment.Antiq S. | First Impressions
The access card didn't work properly and the alarm went off if i opened my unit door, but other than that nothing else was a problem.Robin M. | Overall Experience
All the staff was excellent.DAPHNE M. | First Impressions
Great Plains nice people and we'll be using it again and recommended it to other peopleStacey F. | First Impressions
The most stressful part of our move was uhual. Worst experience I have ever encountered.YASMIN T. | First Impressions
Mary, the associate that helped me was exceptional. She was friendly, knowledgeable, and very helpful. She's an asset to your company.Robin M. | First Impressions
Customer did not leave a comment.tamara w. | First Impressions
Outside of the nerve wrecking screeching alarm that sound off everytime you go to your unit. This place is good and the people are friendly.aungel w. | First Impressions
I want to compliment Amber, the manager. I had to leave LA due to Covid and this facility was the closest to my apartment. Therefore, due to the rush, I had to rent a truck a couple times, and then even change storage units once. The one constant the facility was Amber - who I see online is the manager - always out on the floor helping people, out with the trucks, and always with a smile. The place was often short staffing (in my opinion) and yet she ensured things were smooth with multiple customers, truck issues, crowds of people in line, and the like. Especially during the initial covid period. As an executive officer in another industry, I can tell you that you guys have a gem in Amber. Because of her, I'll be using UHaul again in the future.Daniel C. | Overall Experience
Amber the manager was VERY VERY helpful in my moving out processjordan n. | Overall Experience
i had a great experienceAntiq S. | Overall Experience
My access card did not work despite the staff's numerous efforts. But they provided a temporary code.James B. | First Impressions
Ladrones! Me regresaron solo una parte de lo que cobraron demás, pero aún falta!neiva m. | First Impressions
Customer did not leave a comment.barrett f. | Overall Experience
Hi Amber, Good morning. Happy New Year! I hope you are doing well and had a good quality time with your loved ones. I am writing to you as I am facing issue with my storage unit when I've reserved with Aijah - checked-in on 12/21/2020. The storage unit that I've wanted in your showroom was 5x10 with long open door from top to bottom that said fit for studio to one bedroom capacity. But then I was given a small door half of my body storage unit number 1355 which quite surprising and they do not have the one I wanted when it was booked reserved couple days before I checked-in, so its quite disappointing because I cannot bring my furniture that time, when I talked to Aijah again it seems there is a system error with the measurement in the system and actual size unit. I was being charged the same price for 5x10 but I've got smaller storage unit which I found that doesn't make any sense. Aijah realized the issue and told me to contacted you regarding this matter. Could you please assist to revise/ fix the pricing in your system accordingly and send me the update contract via email? I look forward to your positive response at your convenience time. Thank you so much and much appreciate your assistance to this matter. Your team is been excellent while I was there moving-in to the storage unit! Best Regards, Prakasa Prakasa 323 434 1100Prakasa P. | First Impressions
I would like to thank you and your crew for being a good neighbor. This was a Merry Christmas. Happy New Year to You all!Benjamin W. | Overall Experience
Customer did not leave a comment.Nicole H. | Overall Experience
Customer did not leave a comment.Antiq S. | First Impressions
Customer did not leave a comment.Katherine P. | Overall Experience
Customer did not leave a comment.Antiq S. | First Impressions
I have come to this branch many times and the staff has always treated me with respect and care. Thank you very much, Jeremiah, Amber, and Jenn for your great attention and assistance in every visit.FERNANDO G. | First Impressions
keep up the good workAntiq S. | Overall Experience
Customer did not leave a comment.Dolann A. | First Impressions
Great staff, accommodating and friendly. They deal with a tough, tight configuration on vehicle parking.Matt S. | First Impressions
absolutely the best!Antiq S. | Overall Experience
Customer did not leave a comment.KAIREE G. | Overall Experience
The Manager and staff provided me with Excellent service over my almost two year Rental. Great price, convenient payment methods, professional representative's and a secure well maintained facility. The Obama Street/Baldwin Hills facility to me is one of the Best Uhaul locations.Darnell r. | Overall Experience
Mary was overwhelmed and lacked to show good customer service while moving in. We were rented a unit that was full, but was told was available. When I informed Mary of this, she stated to me she was busy and she would address me when possible. I was frustrated, upset, but the associate in the back came to the rental center to assist me. Mary seen the attendant helping me to the best of his ability and finally helped. The alarm went off 3 times and it took us 2 hours to move in. All in all it was a bad experience, the GM Amber was concerned with leaving the premise more so than helping customers on a busy day. Amber left her car parked in the middle of the driveway and got out of her car to walk back in the office. Amber could of help, but elected not to. It was a horrible experience, but me and Mary were able to rectify the situation. I just feel bad for those whom these personals will offend in the future. I hope they get their customer service abilities together.johnathon k. | First Impressions
Customer did not leave a comment.LANCE A. | First Impressions
if there was a way in and a way out, insted of the same way in & out, then there would be nothing stooping this location from having it allAntiq S. | Overall Experience
its conveniently located and they always have whatever vehicle i want. a very smooth experienceAntiq S. | First Impressions
renting at this U-Haul location was the best experience i ever had. smooth transaction, clean vehicles, & helpful friendly staff. it exceeded all of my expectations and then some. thank you to Amber Arzu for her knowledge and courteousness.Antiq S. | First Impressions
Customer did not leave a comment.Matt S. | First Impressions
The Manager at the Baldwin Hills location, Amber, is most amazing. That location is always extremely busy. She is always calm, polite and even tempered regardless of the temperament of the clients or their behavior. Kudos to you for good customer service training and very smart hiring choice of an excellent employee and manager!DARCI M. | Overall Experience
Customer did not leave a comment.Evan B. | Overall Experience
I had no issues with any Uhaul staff members, but I am having continuous problems with your internal system. I rented a truck and storage unit and your system has given me issues with both rentals. I paid $510 to rent the truck which is what I agreed to, however after dropping off the truck, they charged me an additional $660 which I did not agree to. Now the $1200 has been taken out of my account and no one is helping me get my $660 back. Please I need this money back ASAPNathaniel L. | First Impressions
Price is not competitivewilliam g. | Overall Experience
The manager at this location Amber is the best!darcei M. | Overall Experience
Staff was not helpful took along time to get serviceHerbert W. | Overall Experience
Poor staff. Put my account in a stranger's name. Front desk left unmanned for long periods of time while staff took lunch breaks etc. Overall very poor management and mismanagedjay s. | Overall Experience
Amber is the best! Just a perfect example of excellent customer service!DARCI M. | Overall Experience
The entire experience starting in Kansas City was terrible. We went in to pick up our truck and were looked at by employees and not greeted or acknowledged at all. The truck was very dirty on the inside. We went to return it in Los Angeles and again were not greeted when returning. I pulled the truck up where it said to and there was a worker doing something to the truck in front of us. Looked at me then looked away. I went inside to initiate the return and again was ignored. I had to go up to her after standing along (and was noticed) and ask her to start my return. She says you just pull the truck up where the sign says. I did I did. She got on a walkie talkie and told someone that I had just pulled up the truck. He said yes I know, I’m in it now. Would have been nice to be acknowledged by him that he was going to be there soon. I went back a few days later to take advantage of the offer for a storage unit. My car was full of things to store there. I had a great experience over the phone when I reserved it, he was great and helpful. However that changed when I got to the location. I walked in to find out which unit was mine. She was on the phone so I waited. She got off the phone and I stood there for a few minutes without being acknowledged, yet again. She asked how she could help and I told her why I was there. She said just use the app. I said okay thanks. The app was trying to charge me the full amount so I went back in because the month was supposed to be free. She then had another phone call but did acknowledge me when she hung up. I told her the situation and she told me I’d have to wait a bit because she had to go do something with a forklift. I waited over 30 minutes inside with her nowhere to be found. Someone that worked there came in on their day off and saw three of us standing there. She asked where the lady was. I said she said something about using a forklift. She responded back that oh she must be super busy then. She then logged on the computer on her day off to help us out. Fifteen minutes later I was able to head over and store my stuff. So after 45 min of that lady knowing I was still in there not being helped, she never came in and I never saw her again. Terrible terrible experience for an already stressful situation moving across country. Especially when it cost $2,000 and received horrible customer service.Britt R. | Overall Experience
i had a great experienceAntiq S. | Overall Experience
I wouldn’t had such a great experience In my storage and moving truck needs without the assistance of Amber. Please let her know that and reward her professionalism accordingly. Thank youIbn K. | Overall Experience
great staff. excellent location.Antiq S. | First Impressions
very friendly & helpful staffAntiq S. | Overall Experience
Customer did not leave a comment.Stacie I. | Overall Experience
Friendly and helpful staff.Kenny C. | First Impressions
Customer did not leave a comment.gregory b. | Overall Experience
Thank you for blessing me to receive my storage contents with a 0 balance. I am very grateful!STELLA D. | Overall Experience
Customer did not leave a comment.jada g. | Overall Experience
The service was great & helpful.Patrick P. | First Impressions
The only thing I can say is the rate is above the average and I were charged 1 month extra which I would like to disputeVICTORIA M. | Overall Experience
no commentAntiq S. | First Impressions
great experienceAntiq S. | Overall Experience
I have been given the run-around. I picked up the truck which had no gas. They never credited my card back for return. They misled me on storage so I had to pay for storage! Call phone support and the contradict what I was told. Keep trying to contact Garland, TX office but no return call.Kevin B. | First Impressions
The person I dealt with was extremely helpful and accommodating. She was thorough and helped me find the best option for me with my move and my storage. Even though the place was extremely busy with impatient people, she still treated me well and didn’t rush through the process just to get me out of the way. I was very impressed with the way she handled everything.Jon-Paul K. | First Impressions
Customer did not leave a comment.Katrina F. | Overall Experience
Accessible to people moving and fairly pricedHillary H. | First Impressions
Amber was a great helpquincy j. | Overall Experience
Lady that helpful was amazing. Don’t remember her name thoughkatrina n. | First Impressions
Awesomedarcei M. | First Impressions
Price is high for each unit not being airtight and each unit not separately concealed on topStacie I. | First Impressions
All of the staff are extremely professional and friendly. I feel like myself and my property are in great hands!Katrina F. | First Impressions
It took 1 hour and half to get a new storage. I was the first client. After me 7 people were waiting. The 2 "managers" as they called themself were incompetent. I always had helpful people there!Michele S. | Overall Experience
I was returning a 10’ U-Haul truck and needed to rent a well storage unit as well. Amber and her staff members were very helpful throughout the whole process. Thank you Amber, Tanya, and Jennifer.Arianne C. | First Impressions
I was impressed with the cleanliness and how well the storage was lit. The lighting and spacious halls were excellent.darcei M. | First Impressions
Management was not helpful. They were slow and not customer friendly. 24 hour access card never worked. Storage was pre-paid yet we got a bill. Had to contact corporate office.Saundra D. | Overall Experience
Everything is amazing with uhaul. Jennifer is an excellent employee and I would recommend her to anyone. She is professional individual and very helpful. She made my day!VICTORIA M. | First Impressions
Sam, Avery, Shavonda, Jaylen, Jennifer and the manager Amber provided me with excellent customer service.La wanna B. | First Impressions
The parking was a little tight and inconvenient but overall everything was good.Ruthe G. | Overall Experience
Very cleangail k. | Overall Experience
Unprofessional and slow.Jad S. | Overall Experience
I used the 1 free mo of storage and was notified that I would need to pay the monthly fee by 10/24 or move my items by 10/23. I moved my items on 10/23, but a week later I received a bill for storagesandra p. | Overall Experience
This is by far the best UHaul store I have been to. The staff is Excellent! Amber and Jennifer are friendly, knowledgeable, and just do a tremendous job. I can’t say enough about them and the storechris p. | Overall Experience
Everyone is always so nice and helpfull.Chelse M. | First Impressions
I was very impressed with Amber, the lady that rented my tuck to me. While serving a very long line of people, she amazingly processed two customers at a time; along with answering the phone.Ronald B. | Overall Experience
Your business is well organized with wonderful customer servicesimon o. | Overall Experience
Excellent customer service GM Amber was great and very helpful.keoina f. | Overall Experience
Staff was friendly but the wait time to until we were taken care of was unacceptable. Need more staff to assist at front desk.Amber F. | Overall Experience
I will be looking forward to handling more business in the near future of the far future....darrell C. | Overall Experience
They was really Awesome!!Arnold H. | First Impressions
Better than most storage I know. Keep up the good work.Mary J. | Overall Experience
Kept us waiting for 4 hours to do a move into a storage space from a Ubox. This was understandable since I did not have an appointment, but the staff kept disappearing. One was socializing next doorDanielle H. | Overall Experience
Service was great! I would suggest the option to rent a cart to access the executive lockers. Shanea helped me and worked that out. She was great!Barb D. | First Impressions
The uhaul facility is the most unsafe and hazardous work area that I have ever been too.margux g. | First Impressions
NoYufei W. | Overall Experience
My only wish is that the automatic doors would open during after closing access hours as wellJamie K. | Overall Experience
All of the trucks u boxes and u haul equipment was in the loading bays , making it very inconvenient for the storage tenants to access the storage rooms .Claudius M. | Overall Experience
My clerk was exceptionally nice and informative. She helped me make the best decision for my current situation and I appreciated her effort and willingness to help. She needs employee of the month!Shannon J. | First Impressions
Amber the asst manager was great excellent cus service she went above and beyond to assist me and help with my needskeoina f. | First Impressions
Helpful staff and well equipped storegianluca m. | Overall Experience
Easy to use, clean, secure. Staff was so helpful! Thanks for a stress-free truck rental and storage experience.abhi k. | Overall Experience
Amber Arza was absolutely fantastic. She helped me back-to-back days with a kind, friendly, and warm disposition, while providing thoughtful suggestions for my difficult circumstance. Wonderful human!Tristan A. | Overall Experience
From the moment I arrived to the moment I left the staff were helpful and kind. Russell went out of his way to help me when I arrived. The only downside was the lack of prorating when I left.William D. | Overall Experience
great customer servicetyler a. | First Impressions
There were a few move-in issues but they were satisfactorily resolved.Shirley S. | First Impressions
The service was excellent and the service lady was very understanding and patient with all the customers.JERALD H. | First Impressions
Russell is an outstanding manager. Excellent. Request. I would like a detailed bill & invoice of all charges itemized in order of occurrence. Thank you. Send to email@example.comGERALD C. | First Impressions
Very hard to contact this location. Calls kept getting routed elsewhere so messages were not received and as a result, boxes were delayedEvan D. | Overall Experience
Friendly and efficient staff.Stephen P. | Overall Experience
Love the well let facility! Russell was so kind and helpful.Todd K. | First Impressions
Great Service!!! Thank you!!!STEWART H. | Overall Experience
The manager was very knowledgeable and nice.Sandra T. | First Impressions
After close my account you guys charged me.ilias k. | Overall Experience
Hi,This is Sharon Estrada.I must say that my service,was very much excellent. Thank you Sharon Estradasharon e. | First Impressions
This is the best Uhaul I’ve ever been too, the staff is amazing and the Manager is the coolest dude.monique p. | Overall Experience
for such a well known/reputable company, I had an AWFUL experience with Uhaul. staff lacked a lot of knowledge, calls passed around alot, nothing was timely and my whole experience was a mess.Allie H. | Overall Experience
Clean facilities, very helpful staffLydie M. | Overall Experience
Uhaul truck had poor alignment on the car. Both customer service representatives were very rude and took 45 minutes to get us ready. It seemed that it was an inconvenience for them to do their job.Gregory N. | Reservation
I was very pleased with the services I received. The staff was very courteous, helpful and friendly. The staff was thorough in explaining the process, offered suggestions and recommendations.shanci s. | Reservation
I used U-box and when I called to access it, it couldn’t be located. Not only that but my phone number and contract number didn’t help when accessing my information. Prob won’t use U-box again.erin K. | Overall Experience
Cesar Hernandez was very friendly and helpful in locating and preparing my Ubox and pick-up truck. Excellent customer service from him!Evelyn H. | Overall Experience
The desk ladies were friendly, there was no wait, the equipment dude helped me with backing up my loaded trailer. The whole experience was great.Cara J. | Reservation
Staff was responsive via phone (e.g., when U-Box would be available), but did not have decent hours. Could not get U-Box until after 10am on a Thursday during non-peak season, despite opening at 9.Christian A. | Overall Experience
NAShannon M. | Overall Experience
The staff at this location was friendly, professional and efficient and feel I made the best choice with this location.VIRGIL E F. | Reservation
Quick and on point!!Edgar L. | Overall Experience
the service is horribleYilu W. | Overall Experience
Russell and his staff were just great. Any question I had they were able to answer. Very courteous and helpful. Thank you.THERESSA H. | Overall Experience
This was very convenient and easy for us while moving into a new place. Staff was friendly and location easy to access. Thanks!EVAN F. | Overall Experience
The staff had very good customer service skills.serina c. | Reservation
When called to access my ubox no one picked up. Had to drive there and search facility for my box. Employee would not move box so I could access it was rude and would not tell me where box was or if iDavid C. | Overall Experience
Technology can often cause problems that we humans can not control... i.e security software refused to let me enter(as it was supposed to)before office official was open...But staff was awesome...Gayle U. | Overall Experience
Russell is great and was a big help!! He was always willing to help and had a great attitude! He made moving in/out easy! He truly understands customer service, I appreciate his service!mirian h. | Overall Experience
The staff was friendly, knowledgeable, and helpful.Beth L. | Overall Experience
Rude & Rascist Members of staff who also lack the requisite training in proper "customer service."Victor V. | Overall Experience
Facility has no after hours access and closes too early (7pm)Matthew W. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
We have the largest selection in the industry!