Customer Reviews for U-Haul Moving & Storage of Baldwin Hills

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Baldwin Hills

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Gevork S.
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Actually have the trucks available on the day of. Me and couple of other people didn't get the trucks we had reserved and had to downsize to a smaller truck. That was an inconvenience and not what was promised. Staff were helpful in accommodating an alternate truck.

ANTHONY S.
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1} Keep your Vans Serviced{Oil change}. 2} Train your Serviceman in the following; Do not RUSH The Customer Out OFF the property, even though they have just Rented the vehicle(as this is what I experienced) Saturday 11/29/2020.

Edward K.
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Customer did not leave a comment.

Pedro R.
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I expect to be refunded in full, and reimbursed for the locksmith I had to pay, for the lock that your location left on the vehicle after they told us that it was ready to go (we could not see the back of the vehicle as it was backed in to a spot). Once we arrived at our location 40 mins away, we waited over two and a half hours for Roadside Assistance that never showed up. When I made the reservation, I was also told I would be paid $50 by Uhaul if the truck I reserved was unavailable- and surprise, this is what occurred. I showed up at 2:30 (the time I scheduled for), and intended to use the contactless pick-up option. As I walked up to the vehicle the app assigned to me, someone else drove away in it. UNACCEPTABLE. I then had to wait an hour, indoors, during the pandemic to be assigned another vehicle. I expect to be refunded in full for the rental, and reimbursed for the locksmith I was forced to call - as I was told by the customer service rep I spoke with on Saturday, that I would be. Very very disappointed in Uhaul's customer service. I've been a long time customer and this type of service is insulting.

Tracy M.
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No one available to return my truck! Not enough staff, with every thing filled out on line there is no excuse what so ever to take over an hour to even pick up a truck. And don't you fucking ever text me a survey at 5 AM

leola D.
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Customer did not leave a comment.

Monique M.
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The lady who helped us was great, she was efficient and very pleasant and professional attitude.

Oded A.
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Fire everybody in this location and hire good, nice , patient people that truly love their job and want to help customer Without mistakes. Specially the manager

Erika L.
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Amber the best manager

DENISE B.
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Everything is excellent as it is

Nicholas L.
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Make sure that the correct mileage is on the contract before handing the truck off to customers. Ensure that the customer knows not to trust the work of your associates and make sure mileage and contents in the gas tank match whats in the contract. Call customers back when they repeatedly call you about problems they have with contracts. Don't schedule pickups during times that the store isn't open if customers can't pick up equipment unless the store is open. Don't rent out faulty equipment. The tire pressure sensor was broken in the vehicle I rented causing the tire pressure sensor warn for low tire pressure. When I brought this up to an associate, she told me it was a sensor issue and not due to an actual low pressure issue. However by the end of the day, the rear passenger side tire was almost flat. This was the worst U-Haul experience I've ever had. I'll be doing all I can to never use your services again.

MARONANDREW K.
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Customer did not leave a comment.

Lynn G.
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We reserved a truck for 7am using mobile pickup. It didn't work, the phone lines had us waiting for an hour. They couldn't help us and told us to wait for them to open at 9am. When we finally got help, their excuse was "oh we're not doing 24/7 pickup". We didn't get a truck until 9:45am. We were operating on a schedule, and the near three hour delay cost us hundreds of dollars in various ways. I will avoid U-HAUL like the plague going forward. Oh and we found an open tube of toothpaste in the cargo bay. Gross.

Levi L.
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Customer did not leave a comment.

whitney A.
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Great

Tonya T.
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We were frazzled & frustrated when we walked into U-Haul (moving has a way of doing that to you.) We were greeted and assisted by U-Haul rep Amber. She was calm and knowledgeable. Her friendly demeanor put us at ease. We secured a truck and walked out in a better mood than when we came in. In our world's current climate, we sure wish there were more Ambers in customer service positions. Thank you U-Haul for recognizing amazing employees.

Antiq S. | First Impressions |
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Customer did not leave a comment.

NATHANIEL R.
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Customer did not leave a comment.

ramond C.
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Customer did not leave a comment.

joe G.
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Side mirrors and windows were dirty, making it difficult to see traffic in glaring sunlight. Pls make sure they are clean for safety sake.

MaxImilian S.
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Personel was running around like chickens with no heads! Shouting at customers, absolutely terrible experience!

Kevin W.
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This location needs a "where the Line Starts" for the Sunday before opening line. A person behind me said I just walked up in front of them, but they where all scattered about

AUBREY K.
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Please don't text or ask me again I'm tired of giving that. Thankyou

Gary B.
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Customer did not leave a comment.

COCO M.
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The process was smooth and simple, this was my very first time renting a uhaul. Thank you!

JONATHAN R.
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Why was I charged $250 for cleaning? I returned the van EXACTLY in the same shape I got it and took photos before and after.

joe G.
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Customer did not leave a comment.

Huston S.
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Literally was the absolute worst experience i've ever had at any Uhaul across the country. I showed up to pick up my rental and the guy didn't put in the correct return time, so I was charged incorrectly. The truck was parked in between two others and I sat on the lot for 45 mins waiting on someone to move the other truck so I could leave. The guy was the only one working. There were others there, but they were all hanging out laughing with the Manager in the little corner office. Get a phone call the next day and discover that the guy had entered the incorrect return time, yet the Manager (she said her name was Amber) wouldn't correct it. I asked to speak with her Supervisor and she put me on hold and never got back to me. When I returned it (2pm), I was not given a receipt or anything. I feel like they just wanted to charge me for more time. I asked for a Manager, but the big african american lady said that there wasn't one working. I'd like a full refund for this terrible ordeal.

AVRAHAM L.
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Customer did not leave a comment.

Simon D.
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Mary and Asia were very polite, helpful and professional. When I reserved, it was for a truck off Venice, and it was 6:30. When I received confirmation It was a different. That was okay. But when I drove over there, it didn't open till 7. Based on how much time I reserved the truck (6 hours), I still had to bring it back at 12:30. It made it a really tight schedule

Silvia K.
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Uhaul in 5630 venice blvd wasn't professional. I had booked from one weeks (Oct 23 ) and i calked for make sure the van is ok for Oct 30 , 9:00 am. I really disappointed when i got there ( in venice ) they said they don't have van cargo they asked me sent to uhaul in obama. I got cargo van in uhaul Obama but i asked associate when i returned the car i told them i finished and they told somebody will checksnd put the van in return place. I was waiting until 30 minute no one there to check. I get inside and asked again no body check , i don't have time. They told me you can put in the key box. This is most unprofesional !!!! Waste my time !!!! Even in Venice and Obama

FRANK N.
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Everyone was so friendly and helpful. I like that they acknowledged the customer as he/she enters even if there's a wait in line. Drop off was easy and the UHAUL rep was again very helpful. I was in and then out in really good time. Thanks!

MIGUEL M.
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Truck was dirty inside and out. Truck had no fuel, truck had low tire pressure

Graciela G.
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Explain that you have to refuel before returning the car. Also , need better customer service overall too slow, need more workers at night, terrible at communicating.

Christopher N.
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Customer did not leave a comment.

DORCAS B.
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Awesome team awesome manager great truck. You all were a lifesaver in an emergency vacate. Thank you.

JORGE M.
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Customer did not leave a comment.

AMIRHOSSEIN N.
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First thing the guy there was new and take very long time to gave me a Vehicle then car was not clean, and the most bad part was when I drive 30 minutes to my place to took my things, I go open te Container and I see is the big Luck on it ,😖 I just rent the car for 4 hours and just spend 2 hours to break that luck 👎

VANESSA B.
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Customer did not leave a comment.

adam B.
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Location I had my reservation at was closed. No one was there and everything was locked up. Was on hold with Uhaul for 20 minutes and then rerouted to another location. Wasted an hour or two. Sales associates at the new location were nice, but slow and not super informed on what they were selling. Truck was a disaster. Felt very old, in maintained and dangerous. Will not be back.

Cristian O.
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The customer service is not up to par.

Sandra C.
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Customer service and attitudes.

Paul G.
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Customer did not leave a comment.

Keesha H.
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The customer service was great . The front of the truck was horrible . A great improvement would be to provide customers with cleaning product and a discount . I took pictures to request a discount but only one person was in the service area When I returned the truck so it was not enough staffing ( 4 people in the am) to point out the uncleanliness . Maintenance Guidelines Of cleanliness and product that is FDA approved should be reviewed ( smelled like fabuloso ) - under the current Covid precautions infection control is a must to improve customer satisfaction .

Donna W.
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Customer did not leave a comment.

Andrea G.
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I was overcharged for mileage and have been calling for weeks now to get refunded and still having issues. Please do not put on the final contract that you have refunded a customer in cash if you have indeed not refunded them.

georgia L.
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Customer did not leave a comment.

Denise N.
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Customer did not leave a comment.

Kevin W.
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Customer did not leave a comment.

Nicholas S.
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While the employees at this location did all they could, the process was not quick and easy. After my long wait, I was told my reservation couldn't be fulfilled because they didn't have a 15' truck and had to take a 10' foot one. Then because my move caused more trips/time, I tried to call and let your team know that I needed more time with it but was stuck on hold for 30 mins. After another call, I was able to connect with someone and the allowed us to keep the truck till 7:30am. Finally, when I got my bill, the final charge was supposed to be $101.75 but I was charged $79.44 and $53.36. I haven't gotten any communication that I will be getting the $31 difference back.

OSCAR G.
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I got charged an extra day. When I was apparently on camera returning it the same day I rented the trailer. Would not recommend this location.

Katie F.
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Customer did not leave a comment.

Eric S.
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Customer did not leave a comment.

Mark S.
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While the agent was nice and did help me, she did not wear a face mask during the first half of my interaction.

abraham H.
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I was over charged

Rajesha K.
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Extremely dishonest Customercare and rude drivers denied the delivery after multiple calls. Total nightmare. No written confirmation. Customercare only lies. Only the good thing was the last lady driver who delivered the box and picked up was assisted very well.

JAMILA J.
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Customer did not leave a comment.

Todd S.
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The truck was damaged, there was trash inside of it when we got it, and we had to wait a half-hour when we returned it. Overall D- rating

Bryan H.
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The truck was not accessible. I had to be sent to another store for a different truck, which cost me two hours and then put my move into the teeth of Los Angeles rush hour traffic. This error doubled the time of my move. I was told I would be contacted by Uhaul to resolve the situation, and that has not happened.

katia V.
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Again, was referred to a location that was closed and had to find a different drop off location my self.

Erin G.
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Scheduling system was off. Email confirmation said my rental was at a location I chose but when I got there they told me i was at the wrong location. Then the truck they gave us had empty boxes and trash in the back still and had not been checked. Who knows if it had been sterilized following the previous users but we had our own cleaning supplies so it was fine. Staff did come out to remove the boxes and they were nice.

FERNANDO G. | First Impressions |
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I have come to this branch many times and the staff has always treated me with respect and care. Thank you very much, Jeremiah, Amber, and Jenn for your great attention and assistance in every visit.

Ricardo M.
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Absolutely incredible.

PERDAVID M.
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Customer did not leave a comment.

CAMILO V.
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I had reserved a 10' Truck and the website said my reservation was guaranteed and that I would get $50 off if it wasn't honored. I got there and it turns out they didn't have the Truck I needed and I had to take a van instead that ended up being more expensive because of the insurance than the truck I had gotten in the first place

Joshua K.
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Jeremiah and Isaiah were super helpful in renting my uhaul!

Antiq S. | Overall Experience |
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keep up the good work

James C.
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Customer did not leave a comment.

MANDO K.
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Rental agent were very rude and unprofessional

JAVID J.
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My original location was changed , costing me time and miles $ The truck was old and petrol consumption was high and I was cheated on the rates

Julia G.
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I had reserved the UHaul for another location (Tabor/Motor), and a few minutes before it was due fo pick up, I got an "update" changing the pick up location to the Obama Blvd one, which was 3 miles away and, as I don't have a car, it was really inconvenient and had to take public tranist to get there (something I would have rather avoided, specially during this pandemic), and delayed all my day.

nikita J.
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I've been doing business with the Obama Blvd. location for going on 3 months now and I have experienced nothing but professionalism And courtesy! The GM Amber has been so knowledgeable and welcoming that coming here would be my first choice again if needed!! You also have a super person at the front desk name Diamond who handled and delivered our services from renting a truck to setting up future reversations

Adrian C.
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They need more help here.

Andre C.
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The manager and the staff do not put customers as a priority. While a staff member was helping me, him and the manager were having a full blown conversation in her office about a bug that was in there. I felt that was rude considering I could hear everything. They also did not allow me a one way truck even though I made the reservation. To me, it feels like the reservation system is pointless. The truck they gave me was not clean and there were used masks in the cabin.

carlos J.
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Great

Michael A.
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Better experience than last time. However, the windshield was really dirty, the truck should be power washed. You need a bigger sign for the key drop off. Ab better idea for self-service would be a vending machine concept, you enter a code it scans a customer's face and matches the driver's license and the key is provided. I feel like there are never enough people working at your location, and it's never clear where to leave a truck. Still better than last time. I will use this location in the future.

JOSHUA K.
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Charged gas yet I returned the truck with the gas filled. Hard to communicate with.

Patrick L.
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Customer did not leave a comment.

Alexander B.
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The layout of the facility is so poorly designed that it is nearly impossible to move around. People park in the way of passage and block the in and out lanes. A separate parking area for cars is needed to make the truck lot accessible.

nicholas P.
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Everything. Website/Reservations system. Customer service. Location setup. Rude agents. Arrived at time of reservation. 4 people in line and one agent at counter. Attempted checking in online. Got as far as page where I should have received key code, but never received one, so had to get back in line (only one agent at counter and 6 people in line now). At my turn (35 mins later), agent tells me my truck just went out and doesn't have anymore. Tells me to step to the side and helps another customer and tells him the same thing w/o explanation. Then calls “next!” and I have to announce myself so she doesn't forgot about me. Proceeds to then say “oops” here's another one for you. As I walk away, I specifically ask if I can leave my vehicle parked in a certain area and she confirms so. I go to my truck which I have to look for by # like an Easter egg hunt, only to find it parked behind 2 others, so have to wait for them to be moved. Finally leaving and as I experienced on the way in, there is only one lane in and out. Within that same lane is where the returns are performed, so I am stuck waiting for an agent who is mopping down 2 trucks. Once done, he proceeds to address me with his voice raised in an evidently aggressive manner and threatens to have my car towed if I leave it there as if he had given me a previous warning. I try to reply letting him know that his colleague told me otherwise and he raised his voice even more so and got even more aggressive. My good friend prompted me to ignore him, we took my car and brought it back home instead. Now, close to an hour later, we are finally pulling out of the establishment. If this is they type of experience you deem “normal” then by all means, don't waste your time or mine doing anything about this and I'll just make sure to never use your services again. Once all said and done and considering the rip off UHaul actually is, to put up with that kind of service is insane.

Christine D.
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Tight and crowded parking lot. Truck was dirty and not parked where instructed and I had to walk around to try and find it (no assistance on the lot). During Covid, I would have hoped that the truck was cleaned but there were empty water bottles in the cab and a dolly in the back that I didn't rent so I doubt the truck was properly checked and cleaned.

enella T.
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I was pleased with the guy who I received my service from he was very patient one of a find God Bless .

NAWID Z.
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The car was a mess And they charged me more than $180 with a 10” van, and i had to wait for 2 hours Such a bad experience

AGUSTIN T.
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Everything was poor!!

Lauren V.
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I had a highly disorganized experience which I'm not sure how much of that is due to your online reservation system versus this office. The people here did there best to correct things but I would have overall tried another location (the one I had made the online reservation with in the first place which was in Hollywood).

darron K.
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The staff was very professional and help. They exceed the expectations that I had for professionalism. I greatly appreciate Amber and her staff. They deserve an reward.

Rui W.
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When I pick up the car, everything is dirty, there is a shoe inside the car. The server helped us to clean the car, however it took half an hour. Also, fortunately, someone helped me to took pictures of everything messy and finish the check in, however, he input the wrong mile in number. Therefore, Uhaul charged me over $500, I have uploaded the correct information and send the email to Uhaul, however, no reply until now. In summary, this is the worst experience I ever had at Uhaul.

Cedric T.
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Customer did not leave a comment.

Herman J.
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Great service totally satisfied!

MATTHEW L.
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Keep being great

gwen C.
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Mary was great and very professional. I loved how she helped me.

leo D.
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Sometimes the return aisle is too filled with equipment and hard to get out new equipment

Dolann A. | First Impressions |
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Customer did not leave a comment.

Brooke P.
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Customer did not leave a comment.

Samuel B.
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Customer did not leave a comment.

martin C.
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Customer did not leave a comment.

DANIYAR D.
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Customer did not leave a comment.

Careese S.
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Customer did not leave a comment.

RONALD B.
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Excellent customer service

KAMRAN D.
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Location staff are rude and did not provide courteous service. The initial location provided was an empty shopping center without usual logo Had to go to multiple locations to finally pick up my truck Horrible experience

Patience R.
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I've not had a bad experience at this location. They're kind and helpful

Kimberley H.
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I will never ever recommend Uhaul again. NOT because of the local offices, they really tried to help. However, your reservation department gave me a run around that cost me 1 day of my time, over 100 miles of driving, and immense stress. I have used Uhaul for years and never was told on the day of pick up there is no truck and that there was no REAL reservation. The $50 deposit is not a real reservation. I am telling everyone I can about how terribly Uhaul is now running their business.

Justin R.
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Customer service was terrible. The guy was not even in the front for 20 minutes. When I asked for the car.. Definitely needs training for staff

Margaret C.
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Return was a little confusing but overall good service

Matt S. | First Impressions |
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Great staff, accommodating and friendly. They deal with a tough, tight configuration on vehicle parking.

Antiq S. | Overall Experience |
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absolutely the best!

KAIREE G. | Overall Experience |
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Customer did not leave a comment.

Darnell r. | Overall Experience |
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The Manager and staff provided me with Excellent service over my almost two year Rental. Great price, convenient payment methods, professional representative's and a secure well maintained facility. The Obama Street/Baldwin Hills facility to me is one of the Best Uhaul locations.

johnathon k. | First Impressions |
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Mary was overwhelmed and lacked to show good customer service while moving in. We were rented a unit that was full, but was told was available. When I informed Mary of this, she stated to me she was busy and she would address me when possible. I was frustrated, upset, but the associate in the back came to the rental center to assist me. Mary seen the attendant helping me to the best of his ability and finally helped. The alarm went off 3 times and it took us 2 hours to move in. All in all it was a bad experience, the GM Amber was concerned with leaving the premise more so than helping customers on a busy day. Amber left her car parked in the middle of the driveway and got out of her car to walk back in the office. Amber could of help, but elected not to. It was a horrible experience, but me and Mary were able to rectify the situation. I just feel bad for those whom these personals will offend in the future. I hope they get their customer service abilities together.

LANCE A. | First Impressions |
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Customer did not leave a comment.

Antiq S. | Overall Experience |
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if there was a way in and a way out, insted of the same way in & out, then there would be nothing stooping this location from having it all

Antiq S. | First Impressions |
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its conveniently located and they always have whatever vehicle i want. a very smooth experience

Antiq S. | First Impressions |
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renting at this U-Haul location was the best experience i ever had. smooth transaction, clean vehicles, & helpful friendly staff. it exceeded all of my expectations and then some. thank you to Amber Arzu for her knowledge and courteousness.

Matt S. | First Impressions |
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Customer did not leave a comment.

DARCI M. | Overall Experience |
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The Manager at the Baldwin Hills location, Amber, is most amazing. That location is always extremely busy. She is always calm, polite and even tempered regardless of the temperament of the clients or their behavior. Kudos to you for good customer service training and very smart hiring choice of an excellent employee and manager!

Evan B. | Overall Experience |
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Customer did not leave a comment.

Nathaniel L. | First Impressions |
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I had no issues with any Uhaul staff members, but I am having continuous problems with your internal system. I rented a truck and storage unit and your system has given me issues with both rentals. I paid $510 to rent the truck which is what I agreed to, however after dropping off the truck, they charged me an additional $660 which I did not agree to. Now the $1200 has been taken out of my account and no one is helping me get my $660 back. Please I need this money back ASAP

william g. | Overall Experience |
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Price is not competitive

darcei M. | Overall Experience |
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The manager at this location Amber is the best!

Herbert W. | Overall Experience |
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Staff was not helpful took along time to get service

jay s. | Overall Experience |
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Poor staff. Put my account in a stranger's name. Front desk left unmanned for long periods of time while staff took lunch breaks etc. Overall very poor management and mismanaged

DARCI M. | Overall Experience |
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Amber is the best! Just a perfect example of excellent customer service!

Britt R. | Overall Experience |
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The entire experience starting in Kansas City was terrible. We went in to pick up our truck and were looked at by employees and not greeted or acknowledged at all. The truck was very dirty on the inside. We went to return it in Los Angeles and again were not greeted when returning. I pulled the truck up where it said to and there was a worker doing something to the truck in front of us. Looked at me then looked away. I went inside to initiate the return and again was ignored. I had to go up to her after standing along (and was noticed) and ask her to start my return. She says you just pull the truck up where the sign says. I did I did. She got on a walkie talkie and told someone that I had just pulled up the truck. He said yes I know, I’m in it now. Would have been nice to be acknowledged by him that he was going to be there soon. I went back a few days later to take advantage of the offer for a storage unit. My car was full of things to store there. I had a great experience over the phone when I reserved it, he was great and helpful. However that changed when I got to the location. I walked in to find out which unit was mine. She was on the phone so I waited. She got off the phone and I stood there for a few minutes without being acknowledged, yet again. She asked how she could help and I told her why I was there. She said just use the app. I said okay thanks. The app was trying to charge me the full amount so I went back in because the month was supposed to be free. She then had another phone call but did acknowledge me when she hung up. I told her the situation and she told me I’d have to wait a bit because she had to go do something with a forklift. I waited over 30 minutes inside with her nowhere to be found. Someone that worked there came in on their day off and saw three of us standing there. She asked where the lady was. I said she said something about using a forklift. She responded back that oh she must be super busy then. She then logged on the computer on her day off to help us out. Fifteen minutes later I was able to head over and store my stuff. So after 45 min of that lady knowing I was still in there not being helped, she never came in and I never saw her again. Terrible terrible experience for an already stressful situation moving across country. Especially when it cost $2,000 and received horrible customer service.

Antiq S. | Overall Experience |
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i had a great experience

Ibn K. | Overall Experience |
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I wouldn’t had such a great experience In my storage and moving truck needs without the assistance of Amber. Please let her know that and reward her professionalism accordingly. Thank you

Antiq S. | First Impressions |
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great staff. excellent location.

Antiq S. | Overall Experience |
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very friendly & helpful staff

Stacie I. | Overall Experience |
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Customer did not leave a comment.

Kenny C. | First Impressions |
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Friendly and helpful staff.

gregory b. | Overall Experience |
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Customer did not leave a comment.

STELLA D. | Overall Experience |
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Thank you for blessing me to receive my storage contents with a 0 balance. I am very grateful!

jada g. | Overall Experience |
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Customer did not leave a comment.

Patrick P. | First Impressions |
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The service was great & helpful.

VICTORIA M. | Overall Experience |
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The only thing I can say is the rate is above the average and I were charged 1 month extra which I would like to dispute

Antiq S. | First Impressions |
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no comment

Antiq S. | Overall Experience |
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great experience

Kevin B. | First Impressions |
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I have been given the run-around. I picked up the truck which had no gas. They never credited my card back for return. They misled me on storage so I had to pay for storage! Call phone support and the contradict what I was told. Keep trying to contact Garland, TX office but no return call.

Jon-Paul K. | First Impressions |
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The person I dealt with was extremely helpful and accommodating. She was thorough and helped me find the best option for me with my move and my storage. Even though the place was extremely busy with impatient people, she still treated me well and didn’t rush through the process just to get me out of the way. I was very impressed with the way she handled everything.

Katrina F. | Overall Experience |
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Customer did not leave a comment.

Hillary H. | First Impressions |
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Accessible to people moving and fairly priced

quincy j. | Overall Experience |
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Amber was a great help

katrina n. | First Impressions |
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Lady that helpful was amazing. Don’t remember her name though

darcei M. | First Impressions |
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Awesome

Stacie I. | First Impressions |
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Price is high for each unit not being airtight and each unit not separately concealed on top

Katrina F. | First Impressions |
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All of the staff are extremely professional and friendly. I feel like myself and my property are in great hands!

Michele S. | Overall Experience |
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It took 1 hour and half to get a new storage. I was the first client. After me 7 people were waiting. The 2 "managers" as they called themself were incompetent. I always had helpful people there!

Arianne C. | First Impressions |
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I was returning a 10’ U-Haul truck and needed to rent a well storage unit as well. Amber and her staff members were very helpful throughout the whole process. Thank you Amber, Tanya, and Jennifer.

darcei M. | First Impressions |
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I was impressed with the cleanliness and how well the storage was lit. The lighting and spacious halls were excellent.

Saundra D. | Overall Experience |
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Management was not helpful. They were slow and not customer friendly. 24 hour access card never worked. Storage was pre-paid yet we got a bill. Had to contact corporate office.

VICTORIA M. | First Impressions |
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Everything is amazing with uhaul. Jennifer is an excellent employee and I would recommend her to anyone. She is professional individual and very helpful. She made my day!

La wanna B. | First Impressions |
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Sam, Avery, Shavonda, Jaylen, Jennifer and the manager Amber provided me with excellent customer service.

Ruthe G. | Overall Experience |
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The parking was a little tight and inconvenient but overall everything was good.

gail k. | Overall Experience |
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Very clean

Jad S. | Overall Experience |
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Unprofessional and slow.

sandra p. | Overall Experience |
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I used the 1 free mo of storage and was notified that I would need to pay the monthly fee by 10/24 or move my items by 10/23. I moved my items on 10/23, but a week later I received a bill for storage

chris p. | Overall Experience |
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This is by far the best UHaul store I have been to. The staff is Excellent! Amber and Jennifer are friendly, knowledgeable, and just do a tremendous job. I can’t say enough about them and the store

Chelse M. | First Impressions |
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Everyone is always so nice and helpfull.

Ronald B. | Overall Experience |
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I was very impressed with Amber, the lady that rented my tuck to me. While serving a very long line of people, she amazingly processed two customers at a time; along with answering the phone.

simon o. | Overall Experience |
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Your business is well organized with wonderful customer service

keoina f. | Overall Experience |
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Excellent customer service GM Amber was great and very helpful.

Amber F. | Overall Experience |
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Staff was friendly but the wait time to until we were taken care of was unacceptable. Need more staff to assist at front desk.

darrell C. | Overall Experience |
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I will be looking forward to handling more business in the near future of the far future....

Arnold H. | First Impressions |
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They was really Awesome!!

Mary J. | Overall Experience |
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Better than most storage I know. Keep up the good work.

Danielle H. | Overall Experience |
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Kept us waiting for 4 hours to do a move into a storage space from a Ubox. This was understandable since I did not have an appointment, but the staff kept disappearing. One was socializing next door

Barb D. | First Impressions |
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Service was great! I would suggest the option to rent a cart to access the executive lockers. Shanea helped me and worked that out. She was great!

margux g. | First Impressions |
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The uhaul facility is the most unsafe and hazardous work area that I have ever been too.

Yufei W. | Overall Experience |
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No

Jamie K. | Overall Experience |
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My only wish is that the automatic doors would open during after closing access hours as well

Claudius M. | Overall Experience |
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All of the trucks u boxes and u haul equipment was in the loading bays , making it very inconvenient for the storage tenants to access the storage rooms .

Shannon J. | First Impressions |
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My clerk was exceptionally nice and informative. She helped me make the best decision for my current situation and I appreciated her effort and willingness to help. She needs employee of the month!

keoina f. | First Impressions |
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Amber the asst manager was great excellent cus service she went above and beyond to assist me and help with my needs

gianluca m. | Overall Experience |
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Helpful staff and well equipped store

abhi k. | Overall Experience |
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Easy to use, clean, secure. Staff was so helpful! Thanks for a stress-free truck rental and storage experience.

Tristan A. | Overall Experience |
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Amber Arza was absolutely fantastic. She helped me back-to-back days with a kind, friendly, and warm disposition, while providing thoughtful suggestions for my difficult circumstance. Wonderful human!

William D. | Overall Experience |
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From the moment I arrived to the moment I left the staff were helpful and kind. Russell went out of his way to help me when I arrived. The only downside was the lack of prorating when I left.

tyler a. | First Impressions |
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great customer service

Shirley S. | First Impressions |
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There were a few move-in issues but they were satisfactorily resolved.

JERALD H. | First Impressions |
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The service was excellent and the service lady was very understanding and patient with all the customers.

GERALD C. | First Impressions |
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Russell is an outstanding manager. Excellent. Request. I would like a detailed bill & invoice of all charges itemized in order of occurrence. Thank you. Send to conedysr@yahoo.com

Evan D. | Overall Experience |
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Very hard to contact this location. Calls kept getting routed elsewhere so messages were not received and as a result, boxes were delayed

Stephen P. | Overall Experience |
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Friendly and efficient staff.

Todd K. | First Impressions |
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Love the well let facility! Russell was so kind and helpful.

STEWART H. | Overall Experience |
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Great Service!!! Thank you!!!

Sandra T. | First Impressions |
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The manager was very knowledgeable and nice.

ilias k. | Overall Experience |
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After close my account you guys charged me.

sharon e. | First Impressions |
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Hi,This is Sharon Estrada.I must say that my service,was very much excellent. Thank you Sharon Estrada

monique p. | Overall Experience |
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This is the best Uhaul I’ve ever been too, the staff is amazing and the Manager is the coolest dude.

Allie H. | Overall Experience |
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for such a well known/reputable company, I had an AWFUL experience with Uhaul. staff lacked a lot of knowledge, calls passed around alot, nothing was timely and my whole experience was a mess.

Lydie M. | Overall Experience |
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Clean facilities, very helpful staff

Gregory N. | Reservation |
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Uhaul truck had poor alignment on the car. Both customer service representatives were very rude and took 45 minutes to get us ready. It seemed that it was an inconvenience for them to do their job.

shanci s. | Reservation |
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I was very pleased with the services I received. The staff was very courteous, helpful and friendly. The staff was thorough in explaining the process, offered suggestions and recommendations.

erin K. | Overall Experience |
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I used U-box and when I called to access it, it couldn’t be located. Not only that but my phone number and contract number didn’t help when accessing my information. Prob won’t use U-box again.

Evelyn H. | Overall Experience |
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Cesar Hernandez was very friendly and helpful in locating and preparing my Ubox and pick-up truck. Excellent customer service from him!

Cara J. | Reservation |
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The desk ladies were friendly, there was no wait, the equipment dude helped me with backing up my loaded trailer. The whole experience was great.

Christian A. | Overall Experience |
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Staff was responsive via phone (e.g., when U-Box would be available), but did not have decent hours. Could not get U-Box until after 10am on a Thursday during non-peak season, despite opening at 9.

Shannon M. | Overall Experience |
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NA

VIRGIL E F. | Reservation |
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The staff at this location was friendly, professional and efficient and feel I made the best choice with this location.

Edgar L. | Overall Experience |
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Quick and on point!!

Yilu W. | Overall Experience |
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the service is horrible

THERESSA H. | Overall Experience |
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Russell and his staff were just great. Any question I had they were able to answer. Very courteous and helpful. Thank you.

EVAN F. | Overall Experience |
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This was very convenient and easy for us while moving into a new place. Staff was friendly and location easy to access. Thanks!

serina c. | Reservation |
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The staff had very good customer service skills.

David C. | Overall Experience |
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When called to access my ubox no one picked up. Had to drive there and search facility for my box. Employee would not move box so I could access it was rude and would not tell me where box was or if i

Gayle U. | Overall Experience |
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Technology can often cause problems that we humans can not control... i.e security software refused to let me enter(as it was supposed to)before office official was open...But staff was awesome...

mirian h. | Overall Experience |
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Russell is great and was a big help!! He was always willing to help and had a great attitude! He made moving in/out easy! He truly understands customer service, I appreciate his service!

Beth L. | Overall Experience |
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The staff was friendly, knowledgeable, and helpful.

Victor V. | Overall Experience |
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Rude & Rascist Members of staff who also lack the requisite training in proper "customer service."

Matthew W. | Overall Experience |
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Facility has no after hours access and closes too early (7pm)

No reviews have been submitted for this location.

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