Customer Reviews for U-Haul Moving & Storage of Baldwin Hills

4,058 reviews

5051 Obama Bl   Los Angeles, CA 90016
(South of the 10 fwy & East of La Brea)

(323) 545-3075

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm

Services at this Location:

Contact Us

(323) 545-3075

5051 Obama Bl
Los Angeles, CA 90016
(South of the 10 fwy & East of La Brea)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Prior to arrival, I was informed that I could utilize the mobile check out at this location, but this was not an option, which resulted in an additional 1.5hr wait time. Part of what contributed to this extended wait time was that there was only one staff member serving all 3 counters. This staff member did a good job. After collecting the keys, the truck only had 1/6th of gas tank and the truck was parked behind 3 other trucks, which took another 15-20mins.

Paul C. 
Rating:
5.0

Keep up the Great work.

Tanisha A. 
Rating:
3.0

The woman at the uhaul counter was exceptional , she was able to get us customers out in a timely fashion, answer incoming phone call and communicate with staff that were in different parts of the facility. I don't remember her name but she was by far the best person that I have seen working the counter.

Jack W. 
Rating:
5.0

Customer did not leave a comment.

Dennis N. 
Rating:
1.0

This location over charged for mileage my mileage from los angeles to santa ana was less than 40 miles one way. I did a turn-around and came back immediately and they odometer had me at 183 miles which was incorrect. Yes they made the adjustments but to be this dishonest Is horrible. Im considering other options to file a legal complaint

Shanalyn H. 
Rating:
5.0

Professional and friendly

DennisJ B. 
Rating:
5.0

The service was nice and easy

LISA P. 
Rating:
5.0

The staff was great and super helpful!! Both times we were there (pick up/drop off) they were super busy but still made the process as quick and easy as they could!

Emily W. 
Rating:
5.0

Professional and friendly

DennisJ B. 
Rating:
4.0

Customer did not leave a comment.

stanley l.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

THERESA D.  |  First Impressions 
Rating:
5.0

Very easy Friendly staff

Holly W. 
Rating:
3.0

The woman who checked me in was extremely unhelpful and rude. She gave me a van that was blocked in by other trucks and wouldn't offer any assistance. Thank goodness for an employee by the name of Keith for helping me get the van out of the parking space.

ZAKIYA E. 
Rating:
5.0

Customer did not leave a comment.

Albert R. 
Rating:
3.0

The van I rented wreaked of gasoline. Clearly it had a gas leak. When I got the vehicle there was a large box in the back. I asked one of the workers to remove it & when he did I asked what was in the box. He said “a fuel tank”. Clearly it needed repair & even if repairs had been done it should not have been smelling like gas. I believe the vehicle was leaking gas bcuz when I put gas in it the gas reading kept registering low gas. I should be given a refund fir the rental. Clearly this vehicle needs maintenance & I had to endure the gas odor the entire 24 hours that I had the vehicle. It was not a pleasant experience. If I'd noticed the odor when I first got it, I would have returned it but the location closed immediately following my pick /up at 7pm so no one where there to report it to.

Connie T. 
Rating:
5.0

Great customer service

Thryll D. 
Rating:
5.0

Customer did not leave a comment.

avery S.  |  First Impressions 
Rating:
1.0

Very bad service.. I was over charged for the miles and the location was very unprofessional…. I will never use U-Haul service again.. Waist of time and money.. Budget will get all my!! U-haul suck and our crooks

Cameron M. 
Rating:
5.0

Staff were very helpful and made both the checkout and return processes efficient and easy.

JOSHUA S. 
Rating:
1.0

Answer the phone. Not mess up my reservation. Deliver it on time…

Logan B. 
Rating:
1.0

The facility is overcrowded with vehicles and grossly understaffed. The staff that are working at the facility do not care at all about customer service, with only one exception of a supervisor in the loading area that tried to help earlier in the day. At the beginning, it took us more than an hour to even begin unloading because the entrance was blocked by multiple vehicles. After unloading, we were blocked in for the night (meaning we couldn’t get our personal truck out of the U-Haul facility after unloading the U-Haul trailer) by customers returning vehicles and the only staff person we could find said “it was not his problem as to where customers park their vehicle when they return”. We had to ask my wife to speak with returning customers and ask them to position their vehicles so we could get out and this was before the 7 p.m. closing time. This is the worst U-Haul facility I have been to in over 30 years.

John P.  |  First Impressions 
Rating:
4.0

This UHaul Storage facility is close and has good pricing. The lack of parking was our biggest issue.

Debroah W.  |  Overall Experience 
Rating:
4.0

Easy move in process however my access code wasn’t working every time for some reason. At times I would be stuck in the elevator, and then eventually it would work.

Nia W.  |  Online Move In 
Rating:
2.0

dirty, double doors broken, not secure, no gate, small door opened

Dede L.  |  Overall Experience 
Rating:
5.0

James was great.

Nestor V. 
Rating:
5.0

Customer did not leave a comment.

Arthur G. 
Rating:
2.0

The woman behind the counter was amazing but she had very little help. She got a tough customer and she still juggled multiple other customers and the phones. She needs help but she was a rock star. You better not lose her because she kept it all together.

Pamela P. 
Rating:
1.0

There was one person checking everyone into their storage units and for van rental. They did a very good job managing this, but they were overwhelmed with a line out of the door - I arrived 10 minutes before my scheduled 9:30am pickup time and there was 15 people in front of me and within 10 mins another 15+ people behind me. It took me an hour to get my rental van and when I got in it it was filthy - dust and dirt all over it, trash in there and the fuel was marked as "Full" on my contract, but the actual tank was closer to 3/4 full, so when I filled it up to take it back I over filled it as I didn't want to get charged for a full tank - I noted this when I checked the van over, but still over paid for fuel on returning it. The check engine light then kept coming on saying the engine oil was low and to top up, so I was concerned it would breakdown during my rental period, which is poor.

Marc S. 
Rating:
5.0

Very nice people

KEVIN M. 
Rating:
5.0

Customer did not leave a comment.

RON M. 
Rating:
2.0

Customer did not leave a comment.

Adam S. 
Rating:
4.0

Customer did not leave a comment.

BRANDON L. 
Rating:
4.0

Customer did not leave a comment.

Dawn N. 
Rating:
1.0

Customer did not leave a comment.

Ricardo L. 
Rating:
5.0

Customer did not leave a comment.

Chad S. 
Rating:
4.0

Customer did not leave a comment.

Shane M. 
Rating:
2.0

Stop telling people one thing and then it's something different when it's time to return I'm not happy with them at all

tina D. 
Rating:
5.0

Leí Kimble location manager very efficient and courteous : )

MIGUEL P. 
Rating:
5.0

Awesome

lajerome S. 
Rating:
5.0

Other locations should be able to call different locations and put trucks on hold for customers. I went to 3 different ones that Said they had the truck I needed but when I arrived they had nothing.

johnny V. 
Rating:
5.0

This had nothing to do with the location! The original location of my reservation was closed. I had to go farther to rent, at my mileage expense, to rent the truck. If Uhaul is sending me to another location, they should, within reason, make an accommodation.

Vernon C. 
Rating:
3.0

The customer service was great all around! But the truck did not have working AC and the side mirror kept moving while we drove. We had to tape it in place. Very dangerous.

Traci F. 
Rating:
2.0

Customer did not leave a comment.

Michel K. 
Rating:
4.0

Please consider the perception of a dirty exterior filthy interior.

Steve C. 
Rating:
1.0

Manger never called me back with an issue I had with the cargo van I rented.

Semret E. 
Rating:
1.0

Customer did not leave a comment.

Shahriar M. 
Rating:
5.0

Customer did not leave a comment.

Jazmin Y. 
Rating:
5.0

Make sure customer has equipment/items they paid for before leaving. I purchased the use of a dolly & moving pads, but didn't realize until after I left. Luckily, I didn't need the items after all. And, because your customer service was otherwise so stellar, I didn't mind the mistake.

Thomas O. 
Rating:
5.0

Customer did not leave a comment.

Gerald M. 
Rating:
5.0

Customer did not leave a comment.

Albert R. 
Rating:
1.0

The customer service was slow. It took over 45 minutes to get the truck that I rented. They only had a small amount of people working on a weekend! I was told that my quote would be 134 minus the milage if I didn't go over 50 miles. I only drove 22 round trip. Filled up the gas over the amount that it originally had. I returned the truck and the customer service person let me know that I could just leave the key and they'd email the updated bill. I later got the bill and I was charged a 25 cleaning fee and 38 for gas! This is beyond ridiculous. Now I have another pending charge from Uhaul for 75. I have rented from Uhaul several times and never experienced this. I will never rent from the same location or any other Uhaul going forward. I'm waiting for a call back from customer support now and will be calling my bank to report the fraud. The same location has Google reviews with identical comments. Please listen to these reviews and take action.

Tina E. 
Rating:
1.0

The only person helpful was Marvin and he deserves a raise. Uhaul needs to offer a fuel credit or provide the trucks with a full gas tank. I had other reservations but due to this terrible experience I am cancelling all other reservations and will never use uhaul again. I have used Penske in the past and it was a much better experience! I will be using Penske from now on.

Yasmeen M. 
Rating:
5.0

Customer did not leave a comment.

Shareef A. 
Rating:
1.0

The staff didn't confirm my reservation well. So that we had hard time during moving appliance without dally.

Jae L. 
Rating:
5.0

Customer did not leave a comment.

Alexander B. 
Rating:
5.0

This location is very different than many others. They are always friendly and attending to others. They always make me feel welcome

James M. 
Rating:
4.0

Add more staff to front desks! Leilani needs more assistance.

Kevin W. 
Rating:
5.0

I'm not sure who has them (either LA Uhaul or FL Uhaul) but FL Uhaul called me yesterday saying there were several furniture pads that were missing. We don't have any more pads here with us so please verify on your end - otherwise, they will charge me for something I don't have! Thank you!

Shivang P. 
Rating:
5.0

Get Leilani some help! She was amazingly calm under extremely busy circumstances. I'll rent from there again because of her professionalism.

Jonathan S. 
Rating:
1.0

Customer did not leave a comment.

Semret E. 
Rating:
4.0

Customer did not leave a comment.

Rosalyne S. 
Rating:
5.0

Customer did not leave a comment.

GREGORY A. 
Rating:
5.0

Customer did not leave a comment.

gadshill G. 
Rating:
5.0

Customer did not leave a comment.

Robbin D. 
Rating:
3.0

I got a truck with empty gas tank. I didn't check the gas indicator before I left the facility. While I was driving the truck, the dashboard gas indicator light up red. I called U-Haul to notify the office of the situation and asked the personnel if I can put a gallon of gas. He said 'No' just return it as it is. Fortunately, I was traveling traveling short distance. I made it back to the facility safe. I was nervous driving a truck with a dashboard indicating red empty gas tank.

kuflom G. 
Rating:
2.0

Customer did not leave a comment.

Daniel R. 
Rating:
5.0

Customer did not leave a comment.

VALERIE Z. 
Rating:
5.0

I am loving the new management team that you have… The trucks are clean the building is clean and everybody knows what they're doing

GAIL H. 
Rating:
1.0

Better customer service

Semret E. 
Rating:
5.0

Customer did not leave a comment.

Nora A. 
Rating:
5.0

My clerk helping me this morning was great, very easy check out and check in

leo D. 
Rating:
4.0

Customer did not leave a comment.

Laila A. 
Rating:
5.0

Customer did not leave a comment.

Jason C. 
Rating:
5.0

Customer did not leave a comment.

Arlie G. 
Rating:
5.0

Customer did not leave a comment.

MONIQUE B. 
Rating:
1.0

dirty and expensive

Christian P. 
Rating:
5.0

Customer did not leave a comment.

GREGORY A. 
Rating:
3.0

You guys overcharged me for gas and mileage. I took pictures. For that you get an average review. However when I called the ombama location in Los Angeles they were accommodating and helpful to fix the overcharge. But the fact that I was overcharged in the first place should not have happened. It was a huge gas discrepancy. Which I proved wrong with the pictures. That's not cool

Michael O. 
Rating:
1.0

The truck was dirty and filthy, the windshield dirty. Gas consumption is unacceptable. I couldn't proceed with app check-in.

Christian P. 
Rating:
5.0

Customer did not leave a comment.

Enrique G. 
Rating:
4.0

I would recommend this location to others however that's the second time that I've read it from you and it was problems with the tire pressure. I asked one of your workers about it and they said oh we just have to reset the vehicle. This could become dangerous or hazard. In the future check the tire pressure and wash the vehicle

Regina C. 
Rating:
3.0

Customer did not leave a comment.

AKIRA M. 
Rating:
4.0

termination went smooth as expected

Gerald M. 
Rating:
5.0

Very professional and quick check in and out at the counter. Better experience than the app.

James M. 
Rating:
4.0

Customer service was really nice.

Nyema J. 
Rating:
5.0

I had a great experience at this location. The staff is knowledgeable and efficient. Got me a storage unit and rental truck checked in and out smoothly. Thanks!

Donald W. 
Rating:
5.0

The staff was always friendly & helpful & funny. Will miss that.

janet H. 
Rating:
5.0

Customer did not leave a comment.

CHAKANA M. 
Rating:
5.0

I feel like family when I come in to pick up or return my truck. Randy is amazing at asking about my family and me personally. He works quickly to check in vehicle and get you a receipt so you can get on your way. If I had 3 Thumbs I would give 3 thumbs up!!!

James M. 
Rating:
4.0

Customer did not leave a comment.

Leslie H. 
Rating:
5.0

Customer did not leave a comment.

Regina J. 
Rating:
1.0

I had a terrible experience moving into the Baldwin Hills, CA UHaul storage facility yesterday, Tuesday April 5th, 2022. Upon my arrival, the lady that was helping me, a very nice African-American woman (Mekia? Mikela?) told me that the reservation I made 2 weeks ago was in the computer system, but that the unit was not available. She was somehow able to find me a larger unit, but called her supervisor and asked if he would give it to me for the price of the smaller unit I had reserved, since it was UHaul’s mistake, and he told her no, I would have to pay for the larger unit (after receiving the free month that all one-way truck rentals receive from UHaul, of course, which I was I chose a Uhaul storage facility in the first place). The truck I had rented in Colorado was a 26’ truck, which did not fit into the loading dock area of the only loading entrance into the building, so I had to park it 200 feet away from the door, unload my items onto the ground, walk them 200 feet to the loading entrance (which has no access ramp for dollies or disabled people), leave my items on the ground outside, and then move them into the loading door, JUST TO GET INSIDE OF THE BUILDING. From there, my unit was at the opposite end of the building on the 2nd floor, and there was only one functioning elevator, which a woman and her father were already using. Every time I brought something inside the loading area or into the elevator (which I eventually was able to start using about 2-3 hours after my arrival), I had to swipe my access card to use it and had about 5 seconds to move whatever I was moving before the loading door or elevator door started closing on me. I had to swipe my key card at least 200 times, and had the doors close on me dozens of times while trying to move in. If my girlfriend hadn’t come up from Orange County to help me move things into my unit, there’s no way I would’ve gotten moved in before 10:00, which was when the elevator locked me out & ceased operating for the night (even though a male employee had told me earlier that I would be able to work on moving in as late as I needed to). Fortunately, I only had one load left at 10:00, which I had to carry up a stairwell in order to move into my unit. There was a single courtesy mattress dolly for the entire facility, which I was only able to use once the aforementioned father/daughter were done using it; I asked them how long it took the 2 of them to get loaded into their unit in this terrible facility, and they told me they’d been moving in with a 15’ truck rental for over 12 hours. My personal move-in, with one person helping me unload my truck and another helping me carry items to my unit, took me over 6 hours, and I am a professional mover. Finally, I had parked my 26’ rental where the UHaul employees told me to park it, but kept getting asked by them to move it while in the middle of unloading everything because they needed to get to trucks or trailers. I feel bad because I snapped at the nice lady who was working the front desk the 2nd time she asked me to move it, but I’d had enough. The staff at this location are not the problem, the building is…it looked like more units are being added, so hopefully these issues will be worked out in the future. But I would never, EVER recommend that anyone move their items into the Baldwin Hills UHaul Storage facility in its current condition. I feel bad for anyone that does, and I am literally dreading moving out of it.

Matt L.  |  First Impressions 
Rating:
1.0

Very difficult to get in and out of this facility with your U-Haul truck people working there are not helpful in backing out or moving the truck around in these tight spaces you guys suggested and reserved a storage unit that was literally 10% of the size of the 20 foot truck that I had rented under the same account absolutely unacceptable then you had someone from your company call me from a cell phone seven times in a row mispronouncing my name expecting me to take them seriously about returning the truck when it was not due until the following day as per a text sent to me from your system

Tara T.  |  First Impressions 
Rating:
1.0

Nightmare staff nightmare facility very difficult to get in and out of the people are rude and unhelpful I was rented a storage unit that was nowhere near big enough in comparison to the size truck I’d also rented Luckily I found another company right around the corner and was able to send the movers to that location in the nick of time then you had an employee call me harassing me to return the truck When your system had texted me that the return time was the following day the truck drove fine but overall very annoying

Tara T.  |  Overall Experience 
Rating:
1.0

Having clients who do not have the same moral compass when it comes to acting like civilized human beings is a huge downfall of a company. Upon arrival to the facility, after have driven two days due to moving in from out of state. There was a storage resident whom had the wrong idea of what was happening and there was an altercation between her, my son, my father in law and myself. She assaulted my minor son, got in my face as well as my father in laws face while her fists where balled up and ready to fight. My entire party remained professional and calm through out the dilemma. She needs to be told she can no longer do business there if this is what she does. It was also stated it is not her first incident that the employees have had to deal with. Instead of employees calling law enforcement they stayed away and shook their heads. It was a terrible experience with coming back to CA. These kind of people should not have the privilege of being able to do business with public places like this.

Donerick H.  |  Overall Experience 
Rating:
3.0

I was moving a mattress and when I opened up the back it was absolutely filthy. Also no one explained the drop off situation many of us were confused outside when we returned I have picture of you want them.

Robert E. 
Rating:
5.0

Customer did not leave a comment.

Brandon B. 
Rating:
5.0

Make sure to remove the keys from the vehicle BEFORE locking the doors!

Natanel I. 
Rating:
5.0

Customer did not leave a comment.

Natasha J. 
Rating:
5.0

The office staff was amazing! The truck itself was very dirty, the check engine light was on, and the padlock for the back was broken. So 5/5 stars for staff, 1/5 stars for condition of the truck.

Dawn Y. 
Rating:
5.0

Keep up the good service

Mary J. 
Rating:
1.0

Kelsi was very rude disrespect ful and overcharged my $180

Dontijuanette P. 
Rating:
5.0

Usually there is more inventory available. The reason the equipment wasn't clean was because it had just come in from another rental. The equipment otherwise was maintained. I did have a problem returning the truck after hours using the u-haul.com/share 24/7. It would not recognize my location on my android phone which led to frustration after 20+ minutes of trying to have my location verified and complete the return. I finally decided to just pay the $20. fee for them to return it in the morning. It's a great location and the staff is professional.

Albert R. 
Rating:
3.0

Customer did not leave a comment.

ABRAHAM H. 
Rating:
1.0

The employees gave me the worst moving truck on the lot. The car has absolutely no gas and was struggling to go since there was no gas. And I pointed out the tire was going flat and they said it wasn't a problem and to fill it up. Turns out it had a nail in it. On top of that the roadside assistance was a joke. Too hours for them to finally come to me to fix the car and threw a wrench in my day.

Codey H. 
Rating:
2.0

Employee left me waiting in lobby for 15 minutes waiting on some thing she could have given me before she did what she did and had me waiting. Was also unfairly charged

Dagmara C. 
Rating:
5.0

Customer did not leave a comment.

ERIC J. 
Rating:
5.0

Customer did not leave a comment.

Tanika P. 
Rating:
1.0

This is a joke of a business. 1 hour to pick up a pre-reserved rental? Assigned 3 different vehicles before finally driving off lot? First had gas light on empty and air needed in tire, also full of someones shit in back bc no one had bothered to open and inspect upon return? Second had padlock on back that couldn't be opened, also clearly never inspected on return. 3rd also had padlock on back, only noticed by me as i tried to load in my own utility dolly and 12 furniture pads w any help from staff. Luckily after scrounging in cardboard box in the office, “employee” found random key to open padlock. Only lucky part of morning seemed to be that it wasn't' a “person” found in back of first truck according to the employee there. What a shitshow. Uhaul clearly the next Blockbuster Video. My return experience in santa Rosa also unnecessarily painful. Pull the plug

Matthew M. 
Rating:
4.0

Increase the number of people working afternoons when returns occur.

mark G. 
Rating:
3.0

Customer did not leave a comment.

Rachel C. 
Rating:
5.0

Customer did not leave a comment.

TIA M.  |  Overall Experience 
Rating:
5.0

Amber & staff always extremely professional.

GERALD C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dante G.  |  Online Move In 
Rating:
1.0

Not a secure facility with homeless individuals utilizing it as a home....If you leave your stuff out while moving in or out of storage someone will take it...This is not what I call a safe facility after hours...Corporate needs to come up with a better plan to make their customers better served....

Dennis S.  |  First Impressions 
Rating:
3.0

Unfriendly customer service, no organization in the lot, would definitely not recommend this location to anyone period

Luis V.  |  Online Move In 
Rating:
1.0

Charged me BEFORE showing the unit and the unit was taken they had no other units that size! Now uhaul holds your money for up to 7 days! I paid for a product did not receive it and have to wait for MY money. Fruit flies were flying everywhere and the entrance was jammed by trucks and cars. Uhaul must make a killing in holding peoples money while it gains interest. Will not be using this location ever again.

Monique M.  |  First Impressions 
Rating:
1.0

Absolutely my worst uhaul experience. Was unable to complete my transaction and thus my 20 hour drive to pick up my trailer was un worthwhile

Rachel M.  |  Overall Experience 
Rating:
4.0

The unit was great. But there is a bug problem now. Hopefully they will spray. Customer service always polite and extra helpful!

aungel w.  |  Overall Experience 
Rating:
3.0

It was very convenience for me and close to where I live so everything went fine

Charlotte J.  |  First Impressions 
Rating:
1.0

Worst staff I've ever been around, they give the homeless blankets so the are constantly in around and searching the property. It took 3 hours for me to return my truck because the only person who could run a computer was running a forklift in back. I attempted do rent a truck at this location in la and they never gave me the keys let me pack up the truck and then had no way to move the truck and had to go rent a fluid truck at 4x the price because I couldn't leave my stuff inside the uhaul with so many homeless wondering around. Then when I was told I would get a refund it was never issued and had to file for a refund with my bank for the truck I couldn't drive. I will never let myself or anyone I know use a uhaul again.

TREVOR W.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Kalisse J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gail K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joshua P.  |  Online Move In 
Rating:
5.0

I was tickled by the fact that Amber was out there “like on of the guys” driving heavy equipment to move heavy storage boxes. I even yelled “you go girl.”

janet h.  |  First Impressions 
Rating:
4.0

Amber Arzu is the best. She is always willing to help and easy to work with. Hire more Ambers

David L.  |  Overall Experience 
Rating:
5.0

Muy bien

Lilian O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cassandra F.  |  Overall Experience 
Rating:
5.0

The staff and management were awesome, helpful and friendly.

Veronica D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Abeni B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRIS R.  |  Overall Experience 
Rating:
5.0

The staging area needs a ramp to make it easier to move goods out. Also, is there a way to move the trucks stored after hours? I got a scratch on my car and there was not much space to go between the vehicles.

russell h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Shereese C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lilian O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert L.  |  Overall Experience 
Rating:
3.0

Nothing to complain or brag about,it took care of my storage needs for the 2 months that I needed,I don’t recommend anything good or bad.

Santos G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRIS R.  |  First Impressions 
Rating:
2.0

There seemed to be some drug operation happening while I was moving my items into the unit. A man who seemingly lived in a unit had a guest and called someone over. They were both negotiating prices from an odd distance and I was worried for my safety.

THOMAS O.  |  First Impressions 
Rating:
5.0

I had a storage at this location for about about a year and a half, what i like most was its location is convenient, the access hours gave me plenty of hours for me to handle my business, and the General Manger, Amber Arzu, is the best in the business! There was never a problem that she couldn't fix intelligently and professionally.

Antiq S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gabriel N.  |  First Impressions 
Rating:
5.0

Thanks and we were out by the 15th and due to COVID we cannot pay any balance right now if any partial Oct payment was due. So sorry! It’s been devastating on me and my business. I had COVID on 8/26 to early Oct and wanted to get out in Aug so paid Sept due to COVID as I was stuck in UT for 5 weeks.

Laura B.  |  Overall Experience 
Rating:
5.0

Amber is very considerate and help alot with any issues. The cleaning lady has an amazing soul and she get a raise. Thank you

Nigel B.  |  Overall Experience 
Rating:
4.0

The Representative, Mark was very nice and well versed and very professional.

manton m.  |  First Impressions 
Rating:
1.0

I was given the wrong size storage unit. I ordered my storage unit over the so it with be a long wait. I had to pay more money for a larger unit. Ms. My breat cancer luncheon. My two helpers was late to their appointment. The worker couldn't find my storage unit.

Stephanie H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Judge B.  |  First Impressions 
Rating:
5.0

Amber is AMAZING.

Jorge J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dolann A.  |  Overall Experience 
Rating:
5.0

Management is on top of their job. Keep up the outstanding work

cash b.  |  Overall Experience 
Rating:
1.0

Awful experience renting here. I came in on 8/24 to rent a unit. I signed an agreement and was given a unit. Upon leaving I told the Gen Mgr Amber and staff that I would be back in 2 weeks to move my things in. After coming back two weeks later after closing my old storage unit and with a fully loads truck the staff couldn’t find me in the system at all. After going round and round with the staff they found old that my unit was given away to someone else per Amber. How could this happen and think this was an ethical way of doing business? It literally makes no sense at all. Not only was I not notified or told that my unit was being given away for no reason but I had to wait over an hour to try and another unit which they tried to charge me more! The nerve! I was finally given another unit but the professionalism of this mgr is just awful. On a side note the inside of the building and actual storage unit is nice. But definitely watch how this mgr runs this business.

Jason B.  |  First Impressions 
Rating:
1.0

At this location the staff is always away from the front desk. I came to that place several times where there was no representation in sight. I had to wait patiently for perhaps 30 minutes and a representative strolled out of the restroom, unapologetically. In addition, last week I had to rent a van to take my things out of the warehouse and the representative was extremely rude to me. This guy was African-American. One service took him about 40 minutes to question me, call my references and take a picture of me with his iPhone device. I sensed a great deal of distrust from him. I explained to him.. What does he expect me to do with a whole van I am not renting this to joy ride what do I look like. He was very rude to me he didn’t make me feel like it was ok to rent & he was going to give me the best service because that wasn’t the case. He made me feel as if I was a criminal! Eventually, I was able to lease the truck.. I used the van for approximately two hours and returned it that night. I put the keys in the key deposit box neatly and securely. But two days later the manager "April" called me and said they didn't see the key. I told her you had to check the cameras because the truck is here and I no longer have the truck. She was rude and clearly stated that she did not believe me. I asked her, "Isn't the truck here?" She says people do this all the time, park the truck and take it out again. I told her I have no use for the truck any longer. She said she'd check the cameras and give me a call. She still hasn’t called me back. That location ghetto and they racially profiled me. What's crazy to me is they're all African-American. Disgusting & despicable. It seems to me they're trying to sabotage my reservation. I request that a member from corporate reaches out to me so I can explain the events further. Thank you

HERMAN J.  |  Overall Experience 
Rating:
5.0

I highly recommend Uhaul if Baldwin Hills Storage. There are only 2 things that could improve. 1. Many return trucks and vans block access to the storage. Access is basically closed before the office opens. 2. I wish the big sliding doors to access storage would open all the time, not only during office hours.

FERNANDO G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ruben D.  |  Online Move In 
Rating:
5.0

I used the moving truck and it was great

Michelle S.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Vanessa K.  |  First Impressions 
Rating:
1.0

The unit number viewed and the unit paid for were 2 different things. I did not use the storage at Uhaul.

Carol R.  |  Online Move In 
Rating:
4.0

The manager, Amber Arzu, is an absolute asset to your company! She gave sincere, humane and extraordinarily professional service… I cannot say enough great things about her. She rocks and I hope that you treat her with the appreciation, respect and compensation that she more than deserves. My one complaint is that I received an unsolicited sexual picture from one of the male staff when I first started my storage account at this location. He made me so uncomfortable that I blocked him from contacting me, told my family what happened and rarely went to my storage unit fir fear of running into him. The couple of times I did go I was with people and I vowed to mention this incident to your company once I no longer was a storage customer. Amber remains unaware of this issue, though I have no doubt that she would’ve handled it appropriately had I brought it to her attention. Thank you.

LEAH F R.  |  Overall Experience 
Rating:
4.0

Manager of this store was extremely organized and efficient given the fact that it is the largest store in the area and there was constant navigating and arranging of mobile storage containers all day and every day I came there. Staff was excellent in handling pressure from anxious and impatient customers. The 4 stars is for the one staff member who failed to close me out of my storage space like she assured me, and I was sent a late fee notice after having vacated the unit. I will chalk it up as her being overwhelmed, but I was almost charged for a month's rent plus a late fee, and it is very VERY difficult to get through to the actual store when calling in. Thank you to the staff member who actually called me back to rectify the oversight.

olivia d.  |  Overall Experience 
Rating:
5.0

They are doing an excellent job. The entire staff.

Nia H.  |  Overall Experience 
Rating:
5.0

Gm at uhal on Obama amber is amazing and everyone that helped me and I spoke too helped me so much and was so professional

Natineal F.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kizzy S.  |  Overall Experience 
Rating:
5.0

The Uhaul employees were professional and polite. But the overall attention to detail and the company automatic charges are frustrating. Uhaul has incorrectly withdrawn over $600 in two different charges which I am having to constantly fight to get my money back. Employees are great, but the Uhaul company needs help

Nathaniel L.  |  Overall Experience 
Rating:
2.0

First you only has 1 staff working at 9:30am. Second was there for 2 hours s as né 15 minutes. Third the access code didn't work. Upon returning the truck, there was a 18 wheeler blocking the front parking where had my car. He would not move the truck for 45 minutes because he didn't want to park on the street

Lee C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eric J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

samantha h.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Dalia L.  |  First Impressions 
Rating:
5.0

Had a overwelm service with the manager,she was very professional and handledmy stay with excellent courtesy. Thanks a million Amber Arzu

Aldith W.  |  Overall Experience 
Rating:
5.0

Amber was an angel sent from heaven. She was very kind friendly and helpful. I had drove for 2 days and had a stressful journey. She made it all worth while after meeting her at her store. Thank you again Amber!!!

Mawaqi p.  |  First Impressions 
Rating:
4.0

I was under the impression when I rented on line that my 5' x 10' storage was 10 feet DEEP. When we got our locker and found it was 10 feet high there was no way we were able to fit all of our material into it. We had to rent another 5 x 5 x 7 unit to accommodate all of ur goods. That has almost doubled the cost that we were expecting to pay. That part of the experience was very disappointing. The GM that helped us was EXCELLENT at her job. She was handling a dozen customers at once and doing a great job of it.

William B.  |  First Impressions 
Rating:
5.0

The manager Amber is the best always willing to go the extra mile to make sure needs are met. Keep up the good work.

Barry R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shirley C.  |  First Impressions 
Rating:
1.0

Half of my things are missing , new clothes , kitchen , dinningroom, things from living room, my bedroom , my storeroom was half empty.

mary m.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jill W.  |  Overall Experience 
Rating:
3.0

Elevator is too small for large pieces of furniture, like a long sofa.

MARK B.  |  Online Move In 
Rating:
5.0

LOVED THE MANAGER!!! SHE WAS VERY HELPFUL!!

ALLESA W.  |  Overall Experience 
Rating:
4.0

The wait time for customer assistance is always to long

Darlene L.  |  Overall Experience 
Rating:
5.0

AMBER and MARY were very very very helpful! My fiancé and I just moved here from Florida with our 3 kids. Both Amber and Mary didn’t hesitate to help us out with everything we needed. After making a big it was like a breathe of fresh air coming to this uhaul location and having great customer service like this. Thank you.

manny r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

AMBER A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jonathan R.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

DAVID W.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

sherry h.  |  Overall Experience 
Rating:
3.0

The personnel at that location was unwilling to help, not knowledgeable of rules, no able to make changes on reservation for an upgrade. Not anything, monosyllabic and annoyed The teller was slow and impatient, he did not had the required type of locks to sale and had no idea the locks were already inside de units, I explained o bought it online but him did not care therefore he made buy another type of lock or I could NOT move in and once I’ve got to the United there was the new proper lock taped to the floor, which I believe is the standards, but he had no idea and made me feel so afraid after a whole day of packing and driving a truck. And I lost the money and have an unsuccessful lock with me It was 5:45 pm and the facility suppose to close at 7pm it was so bad, I decided call Uhaul customer service right there to ask for help on only when him saw it he started to be more polite ... they need to be trained about the storage service urgently

Carla P.  |  Online Move In 
Rating:
5.0

Great

Natalie G.  |  First Impressions 
Rating:
5.0

the staff makes everything work smoothly.

Antiq S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jill W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shilda W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stacey F.  |  Overall Experience 
Rating:
5.0

Ms. Azu doing a great job!

million m.  |  First Impressions 
Rating:
4.0

The team is excellent. My biggest challenge was trying to speak to someone in the office to end the contract- Last week I called over 10 times and was on hold for 15-30 minutes but never reaching the office. The call only went to the call center twice and I left a request for a callback but never got one.

Carolyn W.  |  Overall Experience 
Rating:
1.0

I reserved a storage unit online and when I arrived at the office I completed the reservation and paid for it. When I went to access the unit, it was locked. The sole staff member on duty didn't have an explanation and couldn't figure out what to do about it. After over 60 minutes of waiting, she determined that the unit wasn't available and that there were NO available units at the facility. She said she would reverse the charge but it is still pending on my account.

Jenise C.  |  Overall Experience 
Rating:
5.0

The manager Amberwent over and beyond to help assist my needs as a customer. Rental truck and storage rental Great Customer service at the Obama location she multitask the line so fast it was unbelievable THANK YOU TO THE TEAM I'm one satisfied customer

Tina P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Antiq S.  |  First Impressions 
Rating:
4.0

The access card didn't work properly and the alarm went off if i opened my unit door, but other than that nothing else was a problem.

Robin M.  |  Overall Experience 
Rating:
5.0

All the staff was excellent.

DAPHNE M.  |  First Impressions 
Rating: