Customer Reviews for U-Haul Moving & Storage of Baldwin Hills

Rating:

5.0

Thank you for all your help 😊

Rating:

3.0

Nothing. It's a convenient location. Nothing extraordinary about it. It is what it is.

Rating:

5.0

Thanks for your assistance U-haul .

Rating:

5.0

Andrew and Alexander were both perfect gentlemen and super helpful with setting me up and helping me find the best space and the best truck for my move. Would definitely recommend them both for any future storage or moving needs.

Rating:

5.0

They were helpful and very professsional and curtious

Rating:

5.0

Everything was great.

Rating:

1.0

Major issues with locks causing no access for over 6 weeks because the manager had to remove lock. However it didn’t get done even with my following up causing me to lose months of revenue that had a snowball effect on my finances and business. Also had to get additional storage to store because of no access causing a bigger financial issue for me. Always a wait to get assistance in office many times waiting over an hour. More wait time if staff is needed in the storage facility. Originally the customer service was good even with the long wait times. Staff was replaced with 2 very rude and unhelpful employees while the others were okay. One of the rude employees was suppose to help several times an each time he left saying he’d be back only to have me waiting while he went off to lunch etc. The new manager, Andrew did attempt to assist but the lack of follow through from before and appuyat

Rating:

5.0

The service personnel were very friendly and processed several changes quickly. They did a good job.

Rating:

3.0

The Manager of the store was fantastic and really knew his stuff. The Vehicle was a piece of junk. Transmission is about ready to go. Doors did not fully shut all the time, the charging port in the truck did not work. And after one day of driving a tire was flat.

Rating:

5.0

My truck had a busted passenger side mirror and the A/C was not cold

Rating:

2.0

Staff was very friendly, but that was about it. That's the only reason I'm giving this below average, beyond that it was a terrible experience. The truck cab smelled like urine. We were already running late with the truck because I was re-routed from another self-serve location to a truck that was parked but had not key available, so they had me go to Baldwin Hills. Again, nice staff, but we grabbed the truck and headed out. I had requested the half-dozen free pads. I guess I assumed they'd be in the back so we drove off. About 20 minutes into the ride I heard banging in the back. We pulled over and opened up the back. The handtruck was loose and was rolling around, slamming into the walls. There were also NO pads but they thankfully left plenty of trash for us to clean up. I had to drive 5 miles out of my way to get pads so now I'm paying extra for mileage. Definitely asking to get a refund on that. What should have taken 2 hours to get the truck, pickup my goods, drop at home and return the truck...took 4, which included rerouting to a second Uhaul right next to home from my first location, and then going to a third Uhaul to get blankets that should have been provided.

Rating:

4.0

Just wash the van from outside I suppose.

Rating:

5.0

Very impressive facility. People were great and easy to communicate with.

Rating:

4.0

Get rid of the online check in. I was waiting after submitting everything for 10 minutes when the manager on site created a new walk in reservation to avoid me waiting longer. I was driving away in my truck when the online checkin progressed to the next step where I canceled it

Rating:

1.0

I get Charge $42 for fuel adjustment I received with 28 miles to end the tank Fuel level… I made the complaint to the person who helped me, but he made the adjustment from my phone, putting it at the level that I received it so that they wouldn't charge me the extra charge. The deal was to deliver it as I received it, I delivered it with 38 miles to go, even with ten extra miles. a totally unfair charge

Rating:

5.0

At least one more non-mattress cart would have been really helpful for move-out.

Rating:

5.0

The team was very kind and took care of me when I checked out the van. The return was a great experience. Checking in with the app was efficient and straightforward.

Rating:

5.0

Friendly and knowledgeable staff who were having a good time while working

Rating:

4.0

Bed bugs

Rating:

5.0

Never thing was excellent. Great customer service.

Rating:

5.0

They directed me to the drop off point, told me I had to do none of the apps required things. I accidentally walked away with the key in my pocket, but dropped it off in the after hours box and it was cleared early the next morning. To be fair, I was dropping it off a day early, but I half expected a charge for the missing key, I'm sure having a truck they couldn't move was inconvenient.

Rating:

4.0

Great customer service, therefore can’t think of any necessary improvements at this time.

Rating:

5.0

Thank goodness for your company.Still looking for place,not easy on retirement income.

Rating:

4.0

No very friendly person at the desk.

Rating:

5.0

I have been to this location Obama and La Brea it is my favorite place. The guys are nice. They’re courteous. They have a sense of humor always patient with me. I’ve rented from here about five or six times.

Rating:

4.0

I arrived at 11am and had to wait 20min in line. only one person in the cashier. he was very helpful but under staffed. there was only one person outside dealing with returns so when I needed help to locate the truck, he wasn't able to assist. the truck was in a decent condition. window handles were broken.

Rating:

5.0

Everyone was professional and helpful.

Rating:

2.0

A female employee working that morning made it mandatory for customers to go online to check in. There were older customers who were perplexed and didn’t know where to even begin, the app is totally optional and although the app may be user friendly for some it may not be for others. This employee then began to berate the customers telling them to read the instructions for the app instead of assisting them and helping them navigate the app. I finally got through my check in to avoid her. Finally another employee released the keys and I was able to leave.

Rating:

1.0

Yesterday a worker named Jose, who by the way gives a very bad appearance because of the way he smells and his very unkempt appearance, wanted to hit me for asking him to check the van that I had rented and that I was coming to return and he got very upset for having to get up from his chair, he started yelling at me to stop talking, he yelled at me as if I were my mother, in fact, I don't think even my mother has ever yelled at me like this guy, I want to report him for being abusive and I warn people to be careful with this person, he is dangerous, if you ask him to do his job, don't pressure him or ask him for anything or he will get upset because he got angry early on because my cell phone had a full memory and he couldn't stand any more photos from there, that was something that bothered him a lot, he almost called me an idiot. The truth is I don't know how you can have people like that, if you don't like your job, you should look for another one, but don't screw with people, what's your fault?

Rating:

5.0

Thank you so much!

Rating:

5.0

Everything was great. Your employees were very helpful and professional. Much thanks again.

Rating:

2.0

Was really disappointed in the way the van smelled, it was so disgusting I had to have the windows rolled down the entire time. Also, I put more gas in the vehicle than when I took it from the uhaul store and was wrongly charged for multiple gallons of gas. When I called the store to dispute the charge, they said I would have to take it up with a store manager in 4 days when he is back working after the weekend to settle. Very upset that this happened and would not recommend.

Rating:

5.0

Great and pleasant employees

Rating:

2.0

Just last week, I sent almost $1,000 with Uhaul. Rented trucks twice lat week. The first situation was a great experience. The second, however, was terrible. The A/C did not work in the truck. I rented the truck early in the morning and did not notice it not working. Upon returning the truck, and mentioning the A/C and other panel issues, I was told that UHAUL only is concerned with the truck itself working, not including the A/C. I hope that you all could come up with a better response than that.

Rating:

5.0

Very nice customer service!

Rating:

3.0

The Truck had not Gas, I also think it could have been cleaned more. It has a odor.

Rating:

1.0

Arriving at the location to pick up the trailer was an experience that I can only describe as deeply disappointing and frustrating on multiple levels. From the very beginning, it became glaringly apparent that none of the front desk personnel possessed even a basic understanding of your product. It was shocking that they could not provide essential information, such as the correct size of the hatch required for the trailer. When I inquired, rather than making any effort to find out—whether by asking internally, reaching out to other stores, or utilizing any available resources—the front desk lady simply shrugged off my question and told me to figure it out myself. This dismissive attitude suggested that this was the extent of the service they were willing to offer, which is incredibly disheartening for a business that should be focused on customer service. The situation worsened when I decided to visit another store. There, an employee tried to charge me $45.00 in cash to install the hatch. This struck me as highly suspicious and inappropriate, as my understanding is that your employees should not be soliciting cash payments from customers. This was not only unethical but raised concerns about possible unauthorized practices within your business. After purchasing the 2” hatch and returning to the original location, I was faced with yet another wave of disappointment. I found that there was absolutely no accountability from anyone at the front desk. When I brought up the fact that the information they had initially provided was incorrect, my concerns were met with indifference. No one at the front desk was willing to take responsibility or even acknowledge the mistake. It was as though my concerns were being swept under the rug, and this complete lack of accountability left me questioning the integrity of the entire operation. The only saving grace in this deeply troubling experience was a Hispanic employee with glasses who showed a willingness to assist and provided the excellent customer service that should be standard practice at your business. This individual was a rare exception to the otherwise appalling treatment I received. In conclusion, the conduct I witnessed at your business was not only unprofessional but borders on illegal, particularly the solicitation of cash payments by your staff. I hope that this experience will lead to significant changes in how your front desk operates and that more employees like the one who assisted me will be recognized and emulated. The current state of customer service at your location is unacceptable and needs urgent attention.

Rating:

5.0

The young lady that helped me was excellent very kind explained everything to me I love her personality need more representatives like her she deserves a raise

Rating:

1.0

I rented a 24/7 mobile check in and out truck and I had trouble with the website being slow and it took an hour to get the truck - then I went into the office to see if I could get more time and the attendant said I had to pay extra - I had a three hour rental and when I was booking it there was no difference in price between 3-6 hours. They also said I HAD to be back before the office closed, even though it is a 24/7 mobile check in rental. I busted myself to get back in time and traffic was insane. It was a horrible experience. I was also sent to a different location to start things off, hence the being even later to check it out and having very limited time and check in/out NOT as advertised.

Rating:

5.0

Exelente

Rating:

2.0

The truck I rented was a very old one with about 160k miles on it and was a real pain to drive. First, the inside of the cabin was vibrating so much and was so loud that I had difficulty talking with my friend sitting besides me. Second, the accelerator pedal needed to be continuously pressed even when driving on a slope. As a result, I practically had to press the pedal for all the 4+ hours I drove in a single day and ended up with sore knees. I understand that rental trucks frequently have higher mileage but I expect basic comfort level in driving given that these are usually driven over long distances. (Note: I drive a 2009 hatchback with 110k+ miles on it. So, my expectations about basic comfort level are quite minimal.) I am sure I would have returned it if it was a multiple-day rental. After submitting this concern, someone from U-Haul emailed me to discuss. It has been more than a month since I shared my contact number to call but haven't heard back again in spite of two reminder emails.

Rating:

5.0

The service was wonderful I would come back

Rating:

5.0

The manager’s and staff were so awesome. They were so helpful and knowledgeable.

Rating:

2.0

Talk less trash about customers in front of other customers. It's not a good look wondering if you're going to be the next subject of ridicule.

Rating:

5.0

Great customer service!! Not from just one employee, but everyone. Made my moving process easier than I imagined

Rating:

4.0

Thank you Andrew and staff.

Rating:

3.0

Fuel was near empty, windshield was filthy, my order included a dolly, which was not avail... let like no one really cared. Also, the truck pulled hard to the right, but by the time I was aware it was too late, should have been checked.

Rating:

5.0

Staff was very nice, professional and Friendly.

Rating:

1.0

Slow and bad service. No one said there is an after hour fee. I was told it was at MY OWN RISK/Responsibility if something happened to the returned car in the facility after hours. That is so BS. My questions about insurance were not answered properly.

Rating:

4.0

The truck smelled like cigarettes, they failed to tell me the sliding doors close before the the times posted. The staff excluding the general manager had no interest in helping me out when I had questions regarding my unit.

Rating:

5.0

The customer service young man I dealt with was very professional, helpful and assisted me with the app for return Good experience Thank you Leonor Marlowe

Rating:

1.0

This was an in-person location for picking up the truck, but I didn’t get any help from the people working at the location other than telling me go through the app. This confusion made me wait an hour to pick up the truck. Fuel level was lower than what it was stated in the contract and once I return the truck I overfilled the truck and they tell me I don’t get any refund. I have used U-haul in the past and never had issues but this time I had a bad experience and probably won’t be using it again.

Rating:

5.0

Nothing

Rating:

5.0

The customer service was also very helpful in making the final check out easy.

Rating:

3.0

I arrived at the location 15 minutes before the rental time. I had difficulty at the website trying to complete the rental agreement and pay. After 20 minutes I finally was able to complete it with the help of customer service. When I did finally get location of truck it was parked behind another truck, so I couldn't move it. The truck was dirty inside and out. Smelled of cigarette smoke. The a/c didn't work, and it was a very warm day. I had taken pictures prior to leaving facility in case I need to prove the initial condition of the truck. Unfortunately, I wasn't able to use these pix upon return. Instead, I had to retake pix to submit at check out. It took about 45 minutes from the time I got there until I did leave.

Rating:

3.0

Safety of the location was somewhat low

Rating:

5.0

The drop off is kind of unclear, a sign or clear direction would be great! We weren’t sure if we should leave it in the front or back lot. The staff were very kind and helpful and quick. After struggling with a different location same day, this location helped us in an hour. Great service!

Rating:

3.0

The staff member told me that he checked the tire pressure before giving the truck to me. However, after 4 hours, the truck shows low tire pressure alert.

Rating:

3.0

Make sure there's gas in the truck when picking up in the middle of the night and make the check in easier

Rating:

4.0

I had an issue when I first arrived to pick up my reserved truck. I was given a number to call. The guy Andrew did his best to help. I ended leaving and then getting a call from UHaul Corporate. The issues was fixed and the manager could have fixed it in the store, but he was not very helpful at all. I went back and Andrew again help us get our rental. My Daddy(Zaddy) was too tall to fit in that rental. I again had to return to the location and return and check out a new larger truck. The Manager changed his attitude and was then able to help accommodate our situation. So overall, a little run around. At the end of it I was able to rent. I will use this location again.

Rating:

4.0

U-Haul needs to improve on your price deception you have prices posted that are deceptive the truth are not as low rate as they were posted I paid over $500.00 dollars to rent this truck and i think that’s highway robbery!!!

Rating:

1.0

I was constantly verbally and sexually harassed by staff in this facility which is my only reason for leaving. Their rude attitudes and incompetence are deplorable.

Rating:

4.0

The rear cargo area had not been cleaned prior to my taking the vehicle.

Rating:

5.0

Outstanding service and customer interaction on both sides from beginning of rental to turning truck back in. Marcy Wade/Kimberly Wade Himes

Rating:

5.0

I originally had ordered the truck the night before and spend 2 hours on the phone next to the truck at a different location just to find out there was no key for me So I had to Uber back home at night and return with an Uber to this location at 7 Very inconvenience but everything at this location went well

Rating:

1.0

Forced to download uhaul app or get charged an extortion fee for after hours drop off. I’ll just use your competitors next time.

Rating:

5.0

Friendly

Rating:

5.0

Julio was very helpful.

Rating:

2.0

Heavy man take much time for chek off car

Rating:

5.0

The staff was super friendly and very helpful! They made the experience much easier and I will use U-Haul again because of them

Rating:

5.0

Great people. Can't help the vehichle comfort.

Rating:

4.0

Site manager Andrew 5 👍 up asst mgr Alex 1000 down 👎 In my opinion showed racial prejudice Non-compliance to company code and ethnic policy laws Which resulted in a 45 minute wait/ delay and checking out Total waste of my time

Rating:

1.0

Staff is very rude and attitudes are extremely poor. Not accessible by phone AT ALL DURING BUSINESS HOURS OR EVER. Very frustrating and this is why I would never recommend or do business here again.

Rating:

5.0

Best experience ever the staff is great and understanding

Rating:

1.0

The manager, Andrew Harries made my overall experience very horrible. The other staff were professional except for Andrew Harries. He over charged me claiming he had to increase my storage unit rent for security purposes and then burglarized my storage unit to destroy and steal my belongings. He was always stalking me when I came to my storage unit with the facility cameras and an amplifier always upsetting me with his unprofessional and criminal behavior. He made my experience with Uhaul very poor. The day I moved out he had mattress carts only out. Ridiculous. I couldn’t clean out my storage unit because he only had mattresses carts out. And I didn’t have no mattress or nothing shaped like a mattress. I advise due to his ridiculous thinking his superiors need to make him clean out my storage unit since he was the cause of me not being able to clean out my storage unit or anybody else’s because I saw a lot of other customers with their stuff that they didn’t want in front their old storage unit too. Don’t make the other staff do it make the unprofessional Andrew Harries do it. He was a horrible manager and should have not ever been a manager. Y’all keep him as a manager he is going to give y’all a bad reputation and drive your business into the mud.

Rating:

5.0

I completed my move-in by phone in advance of arrival in order to secure the unit; I have not had a visual inspection directly however I expect the facility to be clean and well maintained based upon past experience at another U-Haul location. I spoke with the manager, Andrew Harries at this location in Baldwin Hills who was extremely helpful, professional, and courteous. He provided excellent advice and options available. He was very accommodating and respectful as well.

Rating:

4.0

The manage Andrew is great in the right position ,as far as tge staff only 2 guys out of 6 know & do there jobs the others play around & lazy. Rude

Rating:

1.0

I tried to call over the phone to cancel 20+ times and couldn’t get through, corporate couldn’t get through to them and left 5+ notes on my account telling them to cancel is but they didn’t read them. Had to drive 3 hours to cancel it in person

Rating:

5.0

Staff always went above and beyond, especially at the drop off at 5051 Obama Blvd.

Rating:

2.0

Staff member was very rude when I asked him about the unit size I was purchasing and made the transaction unnecessarily difficult and confusing. I also had a unit that was supposed to be reserve for me for 7 days but when I came in to pay it was instead sold. Wound up having to get a smaller space because of this.

Rating:

3.0

I reserved a 5x7x10 space 3 weeks ago. When I arrived I was informed that they didn’t have that size or bigger, only smaller 5x5x10. What’s the point of a reservation if you don’t save that sized unit for the selected move in date?

Rating:

5.0

Thank you for your kind service and along with people who are always eager to help.

Rating:

5.0

Thank you for the discount and fast service.

Rating:

5.0

Excellent and helpfull staf

Rating:

5.0

Dope employees! Much love from all of them!

Rating:

5.0

Dude in the front with the dreads mad funny

Rating:

4.0

The Uhaul staff is so professional and helpful. They are very accommodating. I will definitely need their services in the future.

Rating:

5.0

The one thing that I would say that’s Bad, is the fact the monthly rental cost consistently went up every year. This is what made me move out.

Rating:

5.0

I had this storage unit for over a year, everything someone was always helpful.

Rating:

5.0

ALL the staff is exceptionally great &helpful. Thank you UHAUL!

Rating:

5.0

I’m very pleased with my interaction with the U-Haul location I went in to. The staff ranged from 4-5 different people and each one had a respectful and knowledgeable attitude.

Rating:

5.0

One stop shop reasonably and competitively priced.

Rating:

5.0

The staff was very helpful and knowledgeable.

Rating:

5.0

Everything is great at this location

Rating:

5.0

Great job helping me out. Thanks!

Rating:

1.0

The Uhaul located on 1836 Arapahoe st LA CA 90006 has had the elevator down since October 2023. Walk in mid January thinking it should be fixed by now, but they were still down. Had to get a storage unit further away with a higher rates because of this. Poor experience

Rating:

5.0

My storage was secured and safe and I looovr the hours at this storage

Rating:

2.0

Started looking for other storage unit.

Rating:

5.0

My excellent experience could not have been better. Employees were all extremely professional, friendly and accommodating. The facility was clean and inclusive of all my needs. My move-in date was 1/28/2024. I will not go anywhere else!!!

Rating:

5.0

Thank you so much for all of your help and patience, especially with regards to the items left in the unit 2031 from Gina LaPiana, one of the other individuals who was storing belongings with me in my unit (she had been late on the last few monthly payments, and you all had been kind enough to let her pay the default amount on the account and salvage her belongings, so thank you so much for that).

Rating:

5.0

Thank you

Rating:

5.0

Everyone was great! Nice facility. Andrew is very kind.

Rating:

2.0

Facility is dirty.

Rating:

3.0

Need more vehicle 10in trucks

Rating:

2.0

The prices are way too expensive. The staff working on the weekend were unprofessional- they were talking about personal issues while taking extremely too long to help customers. One employee had personal hygiene that was so bad their nails were caked with dirt underneath and left a greasy thumbprint on my credit card. They asked me to walk all the back to my unit to take photos using my personal phone and then walk back and show them the photos before terminating the lease of my unit.

Rating:

4.0

I would like a portion of my monthly payment for the final month to prorated, and money returned. I was charged for the month a week prior to closing the account.

Rating:

5.0

Thanks for everything

Rating:

3.0

NOT ENOUGH FLAT CARTS TO MOVE YOUR THINGS AROUND.

Rating:

4.0

Initially it was a bit frustrating because there was a lock already on the space preventing access. However the phone representative was able to contact the general manager Andrew Harries. Mr Harries arrived, he was kind helpful and immediately resolved the issue. I was so very grateful for Mr. Harry's quick response. Thank U, Mr Harries!

Rating:

4.0

I went to rent a truck and storage space. I specifically ASKED if there was special on their storage. The man said no they don't really offer any. THATS B*LLSH*T. Once I was inside the rental truck I read a sign saying FIRST MONTH FREE ON 1 WAY MOVE!! So I could've saved $135 had he told me that!!!! I could've driven up to where my stuff was, rented a uhaul for one way and saved a month's rent. **** that guy. I hope karma is real.

Rating:

4.0

So far - so happy !

Rating:

2.0

I noticed a lot of cockroaches

Rating:

5.0

I had an excellent experience every time I came to the facility, especially with the GM Andrew and one of the employees Alexander. Alexander went out of his way and above and beyond many times to improve my customer experience. I suggest he gets a promotion and/or raise.