Customer did not leave a comment.Matthew B.
Customer Reviews for U-Haul Moving & Storage of Baraboo
Baraboo, WI 53913
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Paul D.
Customer did not leave a comment.William B.
Always willing to help.Cynthia C.
Customer did not leave a comment.Nathaniel A.
Customer did not leave a comment.Jacob B.
Customer did not leave a comment.nancy p. | First Impressions
Customer did not leave a comment.robin R.
Great service! Car hauler trailer was easy to use and worked well.Jodi F.
Friendly staff!Dave Y.
Nothing to add at this time. This location has excellent customer service along with ease of making a reservation, pick-up, and return of truck & supplies.arlene D.
I reserved a specific truck in Madison, but was sent to Baraboo WI incurring many many extra dollars in mileage fees. I believe U-Haul is a scam. I should have paid $5 in mileage not $50 based on my reservationWilliam N.
Excellent experience! Super clean facility, love the climate controlled storage for my items, Ray and staff were all amazing and providing help to what was a complicated ordeal on my end selling a house and rentals and storage needed right away. I cant thank ALL the people involved enough at Baraboo Uhaul and will highly recommend them in the future! Thank You!Janice L. | Overall Experience
Customer did not leave a comment.Brian B. | First Impressions
It was so far from my actual location!Anthony L.
Customer did not leave a comment.Kelli J. | Online Move In
Customer did not leave a comment.JULIE M.
Customer did not leave a comment.Dan H.
Everything was perfect! Very pleasant experienceTHERESA A.
Instructions were clear, facility was clean. Service was great.Sharon L. | First Impressions
Customer did not leave a comment.Randall D.
Very helpful staff. Extremely secure facility.Nannette A. | First Impressions
Customer did not leave a comment.Wendy D.
Customer did not leave a comment.terri D.
Customer did not leave a comment.becky R.
not anything i can think ofKathleen T.
Customer did not leave a comment.Andrew P. | Overall Experience
Customer did not leave a comment.Jeffrey D. | First Impressions
Customer did not leave a comment.Gerry C.
Customer did not leave a comment.Uhaul B.
Customer did not leave a comment.Julie C.
Customer did not leave a comment.CHELSEA C. | First Impressions
The people are really great, which is unusual and a very nice treat. I don't blame them that there was a small problem with the trailer, it was within very reasonable specs. they should be truly commended; a truly excellent group of people!Bryan F.
Customer did not leave a comment.Javier T.
Customer did not leave a comment.Paul F.
Customer did not leave a comment.Mary C. | Online Move In
Customer did not leave a comment.MEI Z.
Customer did not leave a comment.David V.
Customer did not leave a comment.Tom M.
I requested my pick up and drop off to be in Portage,WI? When I asked to get it changed from Baraboo, WI I was told that I would get additional charges due to an in-town rental. I relayed again that I live in Portage, WI and I requested the P/U and drop off in Portage,WI that's why I requested an in-town rental. It was a pain and I would not recommend your service or company. It was a difficult process for something that should have been easy and straight forward. Very disappointed.Anthony S.
Customer did not leave a comment.Dale R. T.
It'd be nice to offer van rentals at other U-Haul locations. The Baraboo location is fine but inconvenient.James L.
Customer did not leave a comment.Dennis E. | Overall Experience
Nothing, everything went perfect for me. Even your app is great, plenty of useful information!Lee L.
Customer did not leave a comment.Kari N.
I loved it! 100% recommend and would do it again. Might be inclined to used other services that they provide as well. Everyone was always friendly and helpful. I had one minor hick up moving out and they worked it out flawlessly. It was great.mary s. | Overall Experience
Except for some miscommunication on arrival in Florida everything went very smooth.Helene Y.
Customer did not leave a comment.April F. | Online Move In
Overall, my experience was okay. But U-Haul corporate policy was not consumer friendly. While my vehicle was too small to haul a double U-Box trailer for my extended drive, when I attempted to have a second driver & vehicle added to make things faster, I was told that it was "against policy". When it's a 2 hour drive one way and you are told that you cannot do anything to make the move more efficient. It leaves a sour feeling about the process and how you spent your money.Joshua B.
Customer did not leave a comment.Monica Z. | Overall Experience
Customer did not leave a comment.Timothy M.
Customer did not leave a comment.Kelley W.
Customer did not leave a comment.Pat B.
Customer did not leave a comment.aubrey m. | First Impressions
Customer did not leave a comment.Deborah F. | First Impressions
Great service wouldn't change a thing!JOEY C.
This was the second time I rented from this location. The first time the girl changed our reservation to another trailer and it turned out it was the wrong trailer. Had to then go to Madison to pick up the 6x12 with ramp which was what I scheduled in the first place. Took us of schedule and very behind where we ended up hitting a ton of bad weather. The second time I got the right trailer but they neglected to inform me the trailer ramp gets stuck and has had issues for a while. It took us over 20 minutes to work the peg out of the right side when we went to load and another 20+ when we went to unload. When I reported to the girl when I dropped off she said we've known about that issue. I asked why I wasn't told. She didn't respond. Also when I returned the trailer she was outside working on something outside and made us waiting over 10 minutes until she completed it. Then made us sit there while she cleaned the trailer and checked everything over so we could then move it for them. Never have I been made to sit and wait while they cleaned a rental. I had my 93 year old grandfather in my car with me. She wasn't very polite or friendly. The day before when I picked up she was washing her car in between customers so I guess that's how the customer service is there at that location. Overall, it was very disappointing in the communication and the condition of the equipment you're renting. Very dissatisfied and will no longer rent from that location and possibly at all. Shouldn't require me 40+ minutes of my time to get the ramp door down. That is something they knew and did nothing about.Jean P.
Customer did not leave a comment.Kevin J.
The employees at the front desk are fabulous -- friendly and accommodating. Thanks for an excellent experience!!Kari N.
Customer did not leave a comment.Robin T.
So easy. Quick in and out and the truck was cleaner than the rental car I used in May. Reasonable prices. Tammyadam M.
Very convenient. online check-in worked better than in the past, staff member brought keys to me so that I didn't have to walk to the key box in heavy rain. thanksPAUL F.
Great experience - very quick transaction and a knowledgeable and courteous staff.Jodi F.
Customer did not leave a comment.Gaylyn A. | Overall Experience
Not being able to drop off, where I live, except to pay almost $200.00 more was quite inconvenient and exhausting.Gaylyn A.
Staff were friendly and helpful at the Baraboo store. I booked the storage unit on line as I wasn’t aware the store provided this service. I selected a 5x10x10 unit as it said it would accommodate 1-2 bedroom apartment. I had only 1 mattress 2bedroom sets, dining table and chairs which was broken down sofa and 2 end tables, small microwave and it wouldn’t fit. I had to request a larger unit which wasn’t available. The staff worked we me to find an additional 5x5 unit to accommodate all my things. It was a hassle and delayed the move. More accurate advertising would be helpful. Thank youRegina P. | First Impressions
I have used storage facilities for many years and this is by far the most professionally run outfit I've encountered. I wouldn't hesitate to recommend it to those in need of this type of service.Ralph G. | Overall Experience
Customer did not leave a comment.ty T.
Exceptional service every time!Jodi F.
Customer did not leave a comment.Kenneth B.
Agent was very helpful and answered our questions about U Haul bicycles.Arthur K.
Customer did not leave a comment.Chris H.
Great help when I arrived and very courtesy, I was in and out in no time, will use them again as they are in my area.Tammera S.
The employee on duty was very honest with me that the employees from the previous evening lost the key to the truck. I had to trek all the way to Baraboo explicitly for the 15' truck after there being no options for a 15 foot truck in Madison. I ended up being given the key to a 26' truck which was FAR larger than I needed or intended to drive.Elisabeth F.
Awful experience. I will never use U-Haul again. Charged for gas when I filled it up. Charged for a dolly I never used. Charge for cleaning when it wasn't necessary. Rude manager.Patrick A.
Guy who checked us in was very rude, poor customer service.George B.
Best customer service ever. Everyone here is so helpful and kind and wonderful to work with. Very fortunate to have them as my local U-Haul!Jodi F.
Customer did not leave a comment.Mike H.
Customer did not leave a comment.Robert R.
Customer did not leave a comment.scott F.
Customer did not leave a comment.Kurt S.
Very efficient and helpful. Smooth transaction and reasonably priced. I rented a truck for a morning and will definitely use this service again when I need it.Heidi H.
Excellent experience!Randy C.
Customer did not leave a comment.Tom L.
Check out was quick and thorough - everything was terrific - thanks!Laurie L.
Bobby the manager is as good as they come. Give that man a raise!!Sean M.
Customer did not leave a comment.Ronald A.
I called and arranged to pick up the trailer in Lacrosse wi. We were moving our grandson from there to Farmington Mn we were called the day before and told us we had to pick it up in Rochester Mn. We had reservations in Black River Falls Wi and it was too late to cancel the reservations. We went way out of our way to pick up the trailer. Baraboo was closer to our hotel but over an hour and a half from Lacrosse where we had to load the trailer. If you reserve a trailer where you want to pick it up it should be thereRoss L.
I left my cell in the truck, and I spoke with one lady who I returned the truck. She safe my cell phone . Thank you excellent customer service. Doc SchaeferDarrin S.
It's not the Baraboo location's fault, but this trailer was supposed to be picked up in LaCrosse, which is where I was loading it up. A day before pickup I was informed that LaX didn't have this trailer. Hauling it all the way to LaX just to tow it back to Madison seemed odd, but other than complicating my car charging a bit it went OK.Bruce A J.
Customer did not leave a comment.Keri-Jo M.
Service was great! ThanksMary J.
Customer did not leave a comment.Earl Z.
Customer did not leave a comment.ted D.
Nothing! Raymond and his team in Baraboo are nothing short of outstanding. Hell, I could be halfway across the country and I still may drive to this location, given the level of service and professionalism I received.Gordon G.
Customer did not leave a comment.Jeff H.
Customer did not leave a comment.BRUCE R.
Keep up the great customer service!Pat L.
Rep that helped us was very personable and helpful. I was recently at a different location in kenosha and the reps that assisted there didn't come anywhere near the rep in baraboo. Kenosha reps acted as if they hated their jobs. The baraboo guys were amazing. Keep up the great customer service baraboo!Alison N.
The staff is exceptional at this location! I've had nothing but wonderful experiences when renting from here. Highly recommend.Jodi F.
Have customers friendly people that act like their happy to have a customer rather than a it's a job and they don't really care that a customer is standing right in front of them.ROY H.
Customer did not leave a comment.Robert C.
Superior customer service! Great manager that went above and beyond what I needed with my trailer rental.MICHAEL K.
Customer did not leave a comment.Dana O.
Customer did not leave a comment.Scott T.
Customer did not leave a comment.Michele C.
Everyone I talked to at this Baraboo location was extremely helpful and polite.Dana M.
Fix the dings n scratches b4 giving out uhaulNicole W.
We are very happy with the staff at UHaul in Baraboo, Wi. Their truck was perfect for our needs. The price was right, we highly recommend..Dennis R.
Customer did not leave a comment.Chris S.
Customer did not leave a comment.Kent Z.
Nothing - went very wellGerald L.
I did recommend a friend to rent a two-wheel car dolly and it was $49 a day. Yet a small trailer which is more metal and same one-axle was $15. Just a suggestion, but that is a lot for a car-dolly Otherwise this Baraboo facility is very well run and good to have in town.Daniel M.
Customer did not leave a comment.Edward C.
Customer did not leave a comment.Douglas S.
Customer did not leave a comment.Nicholas N.
A 6x12 trailer should have. 6ft ramp and not a 58" ramp. Very misleadingHans S.
Customer did not leave a comment.mary s. | First Impressions
Customer did not leave a comment.Schuler B. | First Impressions
Customer did not leave a comment.Glenda D. | Overall Experience
Customer did not leave a comment.Cortney B. | Online Move In
Customer did not leave a comment.Tifa A. | First Impressions
Bait and switch tactic used to lure us to rent a truck with the offer of one month free rental of a storage unit. Upon check in they told us that this store doesn’t opt in to that corporate promotion.Mark C. | First Impressions
Customer did not leave a comment.Joni B. | First Impressions
My wife and I have had several storage lockers at the large Baraboo U-Haul facility over the years and always found the staff very helpful, friendly and responsive to our needs. In my view, organizational success is all about leadership, and GM Ray Pooler provides excellent leadership and hands-on service to their customers. I highly recommend using their services.STAHL D. | Overall Experience
Customer did not leave a comment.Nikolas L. | First Impressions
I wasn’t too happy to find out the glass door for security was broke and nobody let us know nor that it’s not fixed. As much as everyone is paying that should be fixed asap.Laurie S. | Overall Experience
Customer did not leave a comment.Robert N. | Overall Experience
Very Pleased with the Staff, to the cleanliness of the facilityGreg L. | First Impressions
Staff was particularly helpful. Kudos!Dylan R. | First Impressions
Customer did not leave a comment.Kevin H. | Overall Experience
No issues whatsoever.jason a. | Overall Experience
Great communication throughout the sign up process. Took very little time between reserving online and getting the confirmation info. Thanks folks.Michael S. | Online Move In
Customer did not leave a comment.Sara W. | Overall Experience
Customer did not leave a comment.alfred B. | Overall Experience
Customer did not leave a comment.Kimberly S. | Overall Experience
Helpful staff Extremely clean facilityMark S. | Overall Experience
Customer did not leave a comment.Ryan D. | First Impressions
Customer did not leave a comment.Amanda R. | Overall Experience
Customer did not leave a comment.Dawn T. | First Impressions
I went in to the office after renting online, and the lady there was so very helpful. She explained everything to me and gave me directions and how to's. Thank you for a great experience. :)Cheryl N. | Online Move In
Customer did not leave a comment.Ruby K. | Overall Experience
Customer did not leave a comment.Stephanie B. | Online Move In
Customer did not leave a comment.Vicki C. | First Impressions
Customer did not leave a comment.William S. | Overall Experience
Customer did not leave a comment.Victoria P. | Overall Experience
Extremely helpful. Made the entire process seamless with outstanding customer service, amazing facilities, and all the dolly's and carts that someone would need. Reasonable prices also. Would recommend to anyone without hesitation.Bryan L. | First Impressions
Customer did not leave a comment.Robert V. | Overall Experience
Customer did not leave a comment.Michelle O. | Overall Experience
Customer did not leave a comment.Jan N. | Overall Experience
Customer did not leave a comment.Gail F. | Overall Experience
Customer did not leave a comment.Brianna N. | First Impressions
So relieved to know my items are being kept somewhere that is well protected not just from the elements but from other people as well.AMANDA K. | Online Move In
Customer did not leave a comment.Christine S. | Overall Experience
Regarding the recent storage unit rental, Ray at U-Haul and his staff were very helpful in getting me setup with a 5 x 5 unit. Everything was clearly explained to me about hours, using the security keypad, and rates,Timothy J. | Overall Experience
I got storage unit number wrong and complained about a lock on my unit. They just politely told the correct unit number.David S. | First Impressions
Customer did not leave a comment.Robert V. | First Impressions
Customer did not leave a comment.Michael F. | Overall Experience
The staff were all really friendly and helpful, and the building was kept nicely clean. If I ever need storage again, I'll be back!Jennifer K. | Overall Experience
I am very pleased with the accommodations courtesy and pleasant To speak with the staff theredawn f. | Overall Experience
Customer did not leave a comment.jason a. | First Impressions
Instructions online for initial check in could be more clear so as not to set off the alarms. Otherwise, a good ex.Darrell C. | Online Move In
The staff was very helpful in providing me with exactly what I needed to finish up my move. Not much more to say other than they were friendly, professional, and genuine. Thanks!Timothy J. | First Impressions
I may have missed the documentation on how to get in and out, but I was able to figure out to disable the alarm and then check in to access the doorway. Check in/out signage is misleading as trying to check out just said welcome authorized to enter. Enabling the alarm stated something congrats, alarm set, your checked out. So I hope everything I did was ok. Overall great experience. Even reached the general manager by phone last night as the entrance door was started by an individual to be stuck open. Following the instructions of the general manager, I re-enabled the sliding door so that it would close. Felt a little safer that way. Thank you!Christian J. | Online Move In
Very friendly and helpful staff ! Was a pleasure doing business with Baraboo Uhaul ! I will be back when the need reappears ! Thank YouRex H. | Overall Experience
Customer did not leave a comment.Riley S. | First Impressions
Ray is the WORST general manager I have ever dealt with. He thinks he's God of uhaul. My car was broke into while I was there and the cameras were NOT working. Ray didn't see this as an issue because the police caught the guy the next day. He refused to accept my free month certificate stating they were full so at this time not taking them even though it was still posted in store. Then classrooms it was at his discretion. Also due to problem with my daughter who rented a unit there he restricted my access. I then cleaned out my unit and he refused to give me back my month and some of rent I was due. He claimed he didn't kick me out so therefore he didn't have to vibe me any money back. Yet my restricted access only allowed me into the unit for 30 minutes 2 times a day once I signed in. He kicked my daughter out have us limited time to get her stuff out of the unit and told me that I was on a do not rent to list due to my association with my daughter but still wouldn't refund my money for my. unitLynnette A. | Overall Experience
Everything was great, very helpful staff!!Lena V. | Overall Experience
Customer did not leave a comment.Carissa Z. | First Impressions
Customer did not leave a comment.Greg C. | Overall Experience
Staff was very friendly and helpful!Joyce P. | Overall Experience
Customer did not leave a comment.CHET S. | Overall Experience
Rental staff was very short with mealfred B. | First Impressions
This was the nicest, cleanest storage facility I have ever rented from. Great crew running itmark p. | Overall Experience
Customer did not leave a comment.Anthony T. | Overall Experience
Customer did not leave a comment.dawn f. | First Impressions
Customer did not leave a comment.Kevin H. | First Impressions
Customer did not leave a comment.Gail F. | First Impressions
I have zero complaints! The staff was helpful when I needed them and everything was very clean and accessibleMichael A. | Overall Experience
Customer did not leave a comment.Alex G. | First Impressions
Restrooms in the back could probably use and update, but generally a very good experience met all my expectations.Seth H. | Overall Experience
Customer did not leave a comment.CHET S. | First Impressions
Plenty of carts were available to make the transfer process painless except for my sore back!Jeffrey F. | Online Move In
The self storage was great and the Baraboo personnel were courteous, efficient and professional. Very clean site. The trailer self return process was horrible. I recommend posting the process at the site instead of just saying go to the website. We had an issue with the website and after a long wait time the first person answering couldn’t assist and transferred us for another hour wait for a person that was NOT helpful either. Very awful experienceChristine S. | First Impressions
Customer did not leave a comment.Joshua T. | Online Move In
Customer did not leave a comment.Buffy F. | Overall Experience
Excellent servicePaul J. | First Impressions
Customer did not leave a comment.Brian C. | First Impressions
The storage building was well lit, very clean, just look at the floors. The staff was more than helpful. Reasonable rates as well. I endorse Uhaul in Baraboo, WI.David B. | Overall Experience
Nightmare from the jump off. I had enough when the manager told me my experience was a result of my own ignorance. I'm leaving as soon as I canKent K. | Online Move In
Customer did not leave a comment.Cynthia K. | Overall Experience