Customer Reviews for U-Haul Moving & Storage of Baraboo

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Baraboo

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lisa j. on

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Olga T. on

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I rented a truck because I had to pick up a patio door but when I went to pick it up from the store it was broken so I went to return the truck and the rep told me I couldn’t get a refund because I had taken it out of the parking lot, I only had it for about 15 minutes because it happened to be in the same town that I had ordered the patio door

Jennifer M. on

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Piotr J. on

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Paul M. on

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We drove 75 miles or less and returned the pick up truck in less than 3 hours but were overcharged. They had us driving 157 miles so got charged extra for being over 100 miles. Rental was to be $19.95 for the day but again overcharged. I called and spoke with the manager who would not do anything for us. Don't rent from these crooks. I am so mad as I would not have paid had I returned the truck instead of my husband.

Ryan D. on

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I have gone to this location twice now and I have nothing but good things to say. They are very nice and easy to talk to. I would definitely recommend going here. Thank you for treating me so great!

Manny B. on

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Pamela R. on

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Our experience was great. We will rent again!

Marian K. on

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Kristy E. on

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Mileage cost !!

STEPHEN N. on

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alex s. on

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Charlotte B. on

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Return is a little cumbersome and takes some time

David W. on

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Thomas W. on

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Sheri R. on

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cheryl g. on

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Michael H. on

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The only thing I found that was odd was that the gas tank was a little over half full when I picked up the vehicle and they gave instructions on how to return it with the same amount (it shows how many gallons it takes to get back to the same amount) but it just seems easier to pick it up full and return it full. It's a minor complaint and otherwise the pick up and drop off were professional, friendly, and easy.

Kyle M. on

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Daniel C. on

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Had good experience with the U-Haul trailer rental. Returned trailer ~ 4 hours late after normal business hours but was not charged extra. Thank you !! (It was a long Hot day for the move requiring two trips rather than anticipated single trip and we appreciate the leniency in allowing the return later than we originally indicated)

Jennifer J. on

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Kevin B. on

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The windshield was dirty, lots and lots of dead bugs. My only complaint. Staff was very friendly and helpful.

Matthew B. on

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Nothing. Everything was perfect. Smooth pick up, nice service. In and out.

janina h. on

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AS ALREADY STATED, THE OWNER/MANAGER OF THIS SITE IS UNPROFESSIONAL, DID NOT TAKE TIME TO EXPLAIN AND INFORM RE THIS SPECIFIC RENTAL. I WOULD NEVER RECOMMEND THIS SITE TO ANYBODY!!!!!!!!!!!!!!!!!!

Douglas C. on

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Staff was very friendly and helpful. Unit is clean and well lit. Door latch was a little touchy to get locked. Carts could have been a foot longer. Very good experience so far.

Douglas C. on

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The truck steering had a little play in it, but otherwise was in good condition. Cargo area was clean and in good condition.

Brenda F. on

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Amazing employees. Had the best service I ever recall having. Will definitely use them again.

Mark V. on

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Don L. on

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Brenda F. on

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Customer service was excellent at this location. Staff was amazing and very helpful. Will definitely use them again.

Sheri S. on

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Anna H. on

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Representatives who helped me were very helpful and nice. Truck was in great condition and had no issues. If I need to rent a truck again, I certainly will.

LINDA K. on

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We were just charged for 9 days of trailer rental for a trailer that was returned over a week ago. No notice and will now cause an overdraft on our bank account. Not impressed at all.

Hunter D. on

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The staff was amazing and very helpful but we got our 26 ft truck and it had a bad transmission. We didn't find that out until AFTER we had it loaded. Wasted a whole day of travel and are still waiting to hear about any discount, that was 4 days ago. Very disappointed.

Robert G. on

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Heather G. on

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Charles C. on

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Extremely poor. Appears that" is the failure of your computer system(s). Equipment return app didn't work. Car hauling trailer id number not in your system. Unable to return equipment without the help of Michael at the 36th and Nicollet location in Minneapolis, as I requested for the return destination. A real horror show, as your phone reps did not admit their lack of service was due to system issues. Their lack of help resulted in an extra day stranded in Wisconsin with our disabled car. BAD. :( If you care to look into this, I refer you to the staff at the Nicollet U-Haul. Your front line staff at the Baraboo facility, and the Minneapolis location were friendly and apologetic, and helped as best as they could. We waited hours for a confirmation that you had a truck and trailer somewhere around Wisconsin Dells, Turns out trailer was sitting there in Baraboo. When I finally attempted to load my car, the tire strap rachets were not lubricated, and I had lots of difficulty. On my return I lubricated the rachets myself, and had no issues disconnecting. Staff was forced to "work around" your computer issues. Very bad for us, and the customers waiting behind us. Good people. REALLY BAD SYSTEM. Truck and trailer were otherwise very clean and appeared to be well maintained.

Elizabeth B. on

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We had a small cargo trailer rented for the day and needed to drive 1 and 1/2 hours and back to help my sister move some items. We had remted this exact same trailer before and pulled it with the exact same vehicle. Check in took over 1/2 hour because the representative had problems with the computer and phone system used for check-in and she really didn’t seem to care it was taking so long. It took a substantial chunk of the time we had to work with out of our day causing us to feel rushed. She was not exactly pleasant or welcoming (she didn’t even say good morning when she arrived- we were there early) and called the other emoloyees’ slackers. The employee we had at drop off was excellent. Fast and VERY pleasant and helpful. It all worked out

Aryaka T. on

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tammy h. on

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The entire experience was one screw up after another starting from my initial confirmed phone order! I had to set up my own movers in Texas! The supervisor was to listen to initial phone call and call me back. Never happened. My boxes did not arrive as promised!, Nor did I receive the moving help I paid for!! I will be reporting this to the better business bureau and I do expect a reimbursement for the verbal contract issues that were not fulfilled! I have made several phone calls and now I am put on hold with no one ever picking back up! My # is 608–844-3642.

Tina H. on

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Both employees were very professional and courteous. I would highly recommend this U Haul company to family and friends. GO U HAUL!

Dan C. on

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Donald P. on

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I left something in the truck, they called to report I left the item and went back and picked it up

Dave S. on

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Donald P. on

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Stephen S. on

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Very easy to access your storage unit, bright, clean building. Well equipped and setup for ease of loading unloading belongings.

Carl A. on

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Dennis A. on

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Deborah B. on

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Denise T. on

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Both Gentlemen were very friendly and helpful. They explained everything to me to where I had no questions. Thank You.

Glen G. on

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martin u. on

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James M. on

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Nothing needed improvement-wise!! Reservation process was very good. Follow-up was very good. And actual pickup was excellent. It is “Ditto” for my drop off in the Milwaukee area. The personnel at both locations were friendly, professional, courteous, and expedient. Overall great people and service.

Russell J. on

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Young man had the vehicle all ready to go, very smooth process!

Duane H. on

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Jennifer J. on

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Great service, excellent security and access. Units walls just seem a little flimsy.

Duane G. on

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Mark V. on

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Abnormally long wait time just to return a trailer.

Bill D. on

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Charlene Z. on

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Super friendly and knowledgeable.

Steven G. on

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Quick, courteous service during my hitch installation!

SHERYL R. on

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Excellent service & helpful!!

KENNETH H. on

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One of the trailer tires were almost flat when I got my load on it so had to travel a distance to a gas station to air it up & found a hole in the tire & all the other ones were well below factory specs, very unacceptable for a rental place of your reputation & a safety hazard, tires and hitch should be inspected & documented after every rental due to a huge liability of towing heavy equipment, just pictures of the condition on check out is not enough in my option

paul k. on

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Lisa H. on

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Will use again if the need arises

Kathy D. on

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Fast service, great price and love the first month free. Facility is very clean and secure

Stan D. on

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Jay T. on

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We had a great experience with all aspects of our rental and will recommend to anyone to use the U haul in Baraboo. Great place!

Lance M. on

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Donald B. on

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It took 3 1/2 hours to install my hitch, but in fairness to Ray, the installer, he was all by himself that day.

Charles Q. on

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Debra O. on

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prompt, helpful and efficient, highly recommend!

michelle p. on

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Young man was super friendly and fast. We had an emergency situation and he made our rough time a bit easier to handle...Will definetly use them aga in.

Pauline P. on

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Eric F. on

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Dave M. on

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Alex R. on

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Clean, well lit, and super easy to rent

william b. on

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Jorge Luis C. on

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More staff

David M. on

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Jeff S. on

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Friendly, efficient staff. Clean place. Affordable rates

Bradley H. on

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Overall, my rental experience was good. The app worked well for after hours renting and I was satisfied with the equipment performance. With this said, I was quite upset that the dolly and furniture pads were secured to the truck. I did not want to rent these items and, therefore, could not remove them doing the move (given the tamper-proof ties). Frankly, they made the move more difficult by taking up significant space in a high traffic area while loading and unloading. I would recommend removing them altogether (though I'm sure you will not do that given how much money they bring in). Alternatively, moving them to the front of the truck would be less intrusive.

Elaine M. on

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Best people, ever.

ronnie e. on

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i reserved for waterloo. 2 days before they said i had to pick up in watertown, wi. we waited 2.5 hours for owner. the truck was there. no person. app didn't work. son in law came in and looked like he just crawled off of a bar stool. couldn't find key, didn't know anything about anything. then we were on phone like 3 hours with several reps. then they sent us to baraboo. promised $50 credit for gas-which didn't cover both vehicles. then my account once pulled up in baraboo kept reading double the price. the rep had to overwrite it. we left to pick it up at 7:30a and returned back to apt at 3:30p-totally unacceptable. it all affected the uhaul mover helpers. the whole thing was a nightmare except for the mover helpers and i had to change move date, etc due to all of the incompetance!

Dennis P. on

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Rod W. on

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Too slow in processing ,too expensive

KERRY C. on

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trailer didnt fit my truck & I was charged anyway. returned it in less than a hours or so

Mike M. on

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didn't have a furniture cart for rent - ad said they did.

Paula M. on

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Good customer service. The trainee did a great job.

Audrey G. on

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Dennis W. on

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nothing

Terry B. on

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David T. on

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Jessica H. on

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Not happy as a customer. Was lied to about the price and was charged more then I should have been. Not happy at all

Ashley A. on

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Thomas L. on

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Couldn't be happier with the entire process.

Ralph P. on

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Robert R. on

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david m. on

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TANIA F. on

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I dont know if there is anything to be improved upon at this particular location. I have rented various vehicles for moving and transporting on different occasions and have ALWAYS had a positive experience. Customer service is outstanding and very much appreciated!

gary b. on

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Gregg B. on

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Richard W. on

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van c. on

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randy w. on

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Wash the windshield on the inside of the truck

James B. on

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Annie H. on

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Very friendly. Answered all our questions. Very clean show room and storage areas as well.

Annie H. on

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Jodie P. on

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Great service and help from Raymond. Hopefully since I'm new, he'll forgive me for not clocking out this one time 😧my bad

Ramon C. on

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Barb L. on

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Brian W. on

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Krista K. on

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Fast and efficient service. Very clean storage, well lit and secure. Easy access.

SECHLER D. on

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Patrick K. on

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I got excellent customer Service from Ray and Joe. I had a situation come up that kept me from picking up the truck before closing on Saturday night. Joe walked me thru the on line process- it was slick. When I got back on Sunday night it was very close to closing, so I called Jo ahead because I needed a storage unit as well - he made it clear he would stay after 5:00 to help me out. And he was pleasant as heck! Same thing for Ray! When I was getting a bid on the truck, he let me know that there was a flat rate system that would be better for me than the $.99 per mile. Even though I had to book online, Ray was able to fix the rate we had agreed on. I will be glad to tell my friends and acquaintances about the great service I got from your Uhaul team in Baraboo! Other companies could learn from you guys!

Richard C. on

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Excellent customer service, very clean facilities, would definitely recommend.

Michal J. on

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The location is absolutely amazing and the staff there is phenomenal and helpful!

Pamela R. on

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The facilities are clean and very nice. The customer service was excellent. The store manager was wonderful as was Ashley, who helped me get set up. This is my second experience and both were great.

Agrace H. on

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great staff

kyle b. on

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Staff was extremely helpful and the facility was well kept.

Damian N. on

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The facility is very clean and organized. The service is very professional and excellent. I'm very happy with my decision to do business there.

Donald G. on

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Would recommend dealing with u-haul

Joseph C. on

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Great service

Joseph S. on

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Nice to have all the carts available for moving items into the storage locker.

Thomas S. on

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Customer service was excellent, well beyond expectations. Fantastic job. Thank you.

Rachel S. on

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Very helpful and knowledgeable. Excellent customer service!

Wayne B. on

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Was very helpful through the reservation process

Jonathan C. on

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Wish is was open past 5. Raymond was very helpful

Jonathan C. on

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Raymond was extremely helpful. Great owner operator! Ashley was great too! Hours in the evening could be better for those who work standard hours(8-5)

Deb N. on

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Not real happen with the guarantee date and than not following through on the grantee date. It was suppose to be here no later that oct. 1. I received phone call oct. 3rd saying it just got there.