Customer Reviews for U-Haul Moving & Storage of Baraboo

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Baraboo

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Elizabeth B. on

Rating:

We had a small cargo trailer rented for the day and needed to drive 1 and 1/2 hours and back to help my sister move some items. We had remted this exact same trailer before and pulled it with the exact same vehicle. Check in took over 1/2 hour because the representative had problems with the computer and phone system used for check-in and she really didn’t seem to care it was taking so long. It took a substantial chunk of the time we had to work with out of our day causing us to feel rushed. She was not exactly pleasant or welcoming (she didn’t even say good morning when she arrived- we were there early) and called the other emoloyees’ slackers. The employee we had at drop off was excellent. Fast and VERY pleasant and helpful. It all worked out

Aryaka T. on

Rating:

Customer did not leave a comment.

tammy h. on

Rating:

The entire experience was one screw up after another starting from my initial confirmed phone order! I had to set up my own movers in Texas! The supervisor was to listen to initial phone call and call me back. Never happened. My boxes did not arrive as promised!, Nor did I receive the moving help I paid for!! I will be reporting this to the better business bureau and I do expect a reimbursement for the verbal contract issues that were not fulfilled! I have made several phone calls and now I am put on hold with no one ever picking back up! My # is 608–844-3642.

Tina H. on

Rating:

Both employees were very professional and courteous. I would highly recommend this U Haul company to family and friends. GO U HAUL!

Dan C. on

Rating:

Customer did not leave a comment.

Donald P. on

Rating:

I left something in the truck, they called to report I left the item and went back and picked it up

Dave S. on

Rating:

Customer did not leave a comment.

Donald P. on

Rating:

Customer did not leave a comment.

Stephen S. on

Rating:

Very easy to access your storage unit, bright, clean building. Well equipped and setup for ease of loading unloading belongings.

Carl A. on

Rating:

Customer did not leave a comment.

Dennis A. on

Rating:

Customer did not leave a comment.

Deborah B. on

Rating:

Customer did not leave a comment.

Denise T. on

Rating:

Both Gentlemen were very friendly and helpful. They explained everything to me to where I had no questions. Thank You.

Glen G. on

Rating:

Customer did not leave a comment.

martin u. on

Rating:

Customer did not leave a comment.

James M. on

Rating:

Nothing needed improvement-wise!! Reservation process was very good. Follow-up was very good. And actual pickup was excellent. It is “Ditto” for my drop off in the Milwaukee area. The personnel at both locations were friendly, professional, courteous, and expedient. Overall great people and service.

Russell J. on

Rating:

Young man had the vehicle all ready to go, very smooth process!

Duane H. on

Rating:

Customer did not leave a comment.

Jennifer J. on

Rating:

Great service, excellent security and access. Units walls just seem a little flimsy.

Duane G. on

Rating:

Customer did not leave a comment.

Mark V. on

Rating:

Abnormally long wait time just to return a trailer.

Bill D. on

Rating:

Customer did not leave a comment.

Charlene Z. on

Rating:

Super friendly and knowledgeable.

Steven G. on

Rating:

Quick, courteous service during my hitch installation!

SHERYL R. on

Rating:

Excellent service & helpful!!

KENNETH H. on

Rating:

One of the trailer tires were almost flat when I got my load on it so had to travel a distance to a gas station to air it up & found a hole in the tire & all the other ones were well below factory specs, very unacceptable for a rental place of your reputation & a safety hazard, tires and hitch should be inspected & documented after every rental due to a huge liability of towing heavy equipment, just pictures of the condition on check out is not enough in my option

paul k. on

Rating:

Customer did not leave a comment.

Lisa H. on

Rating:

Will use again if the need arises

Kathy D. on

Rating:

Fast service, great price and love the first month free. Facility is very clean and secure

Stan D. on

Rating:

Customer did not leave a comment.

Jay T. on

Rating:

We had a great experience with all aspects of our rental and will recommend to anyone to use the U haul in Baraboo. Great place!

Lance M. on

Rating:

Customer did not leave a comment.

Donald B. on

Rating:

It took 3 1/2 hours to install my hitch, but in fairness to Ray, the installer, he was all by himself that day.

Charles Q. on

Rating:

Customer did not leave a comment.

Debra O. on

Rating:

prompt, helpful and efficient, highly recommend!

michelle p. on

Rating:

Young man was super friendly and fast. We had an emergency situation and he made our rough time a bit easier to handle...Will definetly use them aga in.

Pauline P. on

Rating:

Customer did not leave a comment.

Eric F. on

Rating:

Customer did not leave a comment.

Dave M. on

Rating:

Customer did not leave a comment.

Alex R. on

Rating:

Clean, well lit, and super easy to rent

william b. on

Rating:

Customer did not leave a comment.

Jorge Luis C. on

Rating:

More staff

David M. on

Rating:

Customer did not leave a comment.

Jeff S. on

Rating:

Friendly, efficient staff. Clean place. Affordable rates

Bradley H. on

Rating:

Overall, my rental experience was good. The app worked well for after hours renting and I was satisfied with the equipment performance. With this said, I was quite upset that the dolly and furniture pads were secured to the truck. I did not want to rent these items and, therefore, could not remove them doing the move (given the tamper-proof ties). Frankly, they made the move more difficult by taking up significant space in a high traffic area while loading and unloading. I would recommend removing them altogether (though I'm sure you will not do that given how much money they bring in). Alternatively, moving them to the front of the truck would be less intrusive.

Elaine M. on

Rating:

Best people, ever.

ronnie e. on

Rating:

i reserved for waterloo. 2 days before they said i had to pick up in watertown, wi. we waited 2.5 hours for owner. the truck was there. no person. app didn't work. son in law came in and looked like he just crawled off of a bar stool. couldn't find key, didn't know anything about anything. then we were on phone like 3 hours with several reps. then they sent us to baraboo. promised $50 credit for gas-which didn't cover both vehicles. then my account once pulled up in baraboo kept reading double the price. the rep had to overwrite it. we left to pick it up at 7:30a and returned back to apt at 3:30p-totally unacceptable. it all affected the uhaul mover helpers. the whole thing was a nightmare except for the mover helpers and i had to change move date, etc due to all of the incompetance!

Dennis P. on

Rating:

Customer did not leave a comment.

Rod W. on

Rating:

Too slow in processing ,too expensive

KERRY C. on

Rating:

trailer didnt fit my truck & I was charged anyway. returned it in less than a hours or so

Mike M. on

Rating:

didn't have a furniture cart for rent - ad said they did.

Paula M. on

Rating:

Good customer service. The trainee did a great job.

Audrey G. on

Rating:

Customer did not leave a comment.

Dennis W. on

Rating:

nothing

Terry B. on

Rating:

Customer did not leave a comment.

David T. on

Rating:

Customer did not leave a comment.

Jessica H. on

Rating:

Not happy as a customer. Was lied to about the price and was charged more then I should have been. Not happy at all

Ashley A. on

Rating:

Customer did not leave a comment.

Thomas L. on

Rating:

Couldn't be happier with the entire process.

Ralph P. on

Rating:

Customer did not leave a comment.

Robert R. on

Rating:

Customer did not leave a comment.

david m. on

Rating:

Customer did not leave a comment.

TANIA F. on

Rating:

I dont know if there is anything to be improved upon at this particular location. I have rented various vehicles for moving and transporting on different occasions and have ALWAYS had a positive experience. Customer service is outstanding and very much appreciated!

gary b. on

Rating:

Customer did not leave a comment.

Gregg B. on

Rating:

Customer did not leave a comment.

Richard W. on

Rating:

Customer did not leave a comment.

van c. on

Rating:

Customer did not leave a comment.

randy w. on

Rating:

Wash the windshield on the inside of the truck

James B. on

Rating:

Customer did not leave a comment.

Annie H. on

Rating:

Very friendly. Answered all our questions. Very clean show room and storage areas as well.

Annie H. on

Rating:

Customer did not leave a comment.

Jodie P. on

Rating:

Great service and help from Raymond. Hopefully since I'm new, he'll forgive me for not clocking out this one time 😧my bad

Ramon C. on

Rating:

Customer did not leave a comment.

Barb L. on

Rating:

Customer did not leave a comment.

Brian W. on

Rating:

Customer did not leave a comment.

Krista K. on

Rating:

Fast and efficient service. Very clean storage, well lit and secure. Easy access.

SECHLER D. on

Rating:

Customer did not leave a comment.

Patrick K. on

Rating:

I got excellent customer Service from Ray and Joe. I had a situation come up that kept me from picking up the truck before closing on Saturday night. Joe walked me thru the on line process- it was slick. When I got back on Sunday night it was very close to closing, so I called Jo ahead because I needed a storage unit as well - he made it clear he would stay after 5:00 to help me out. And he was pleasant as heck! Same thing for Ray! When I was getting a bid on the truck, he let me know that there was a flat rate system that would be better for me than the $.99 per mile. Even though I had to book online, Ray was able to fix the rate we had agreed on. I will be glad to tell my friends and acquaintances about the great service I got from your Uhaul team in Baraboo! Other companies could learn from you guys!

Richard C. on

Rating:

Excellent customer service, very clean facilities, would definitely recommend.

Karl a. on

Rating:

Talk to corporate about Uhaul.com/return. The online return process is pretty glitchy. Luckily, the woman who helped me rent the truck (I forget her name, but she was awesome) was still there. All-in-all, an easy and inexpensive experience.

Pamela Z. on

Rating:

Uhaul originally dropped my reservation and I had to drive to another town, when my own town has 2 locations, I had to pick up and return out of town. And because of the late notice from ups I had to hire another employee to pick it up because my schedule did not allow for me to get it myself. The baraboo location was very helpful in getting my 2nd driver set up. Thank you Baraboo!!!!

David V. on

Rating:

The truck should be full of fuel to start with so customers don't have to guess about how much to put in to get back to the required amount at turn in time. When customers pick up full they should bring it back full, simple.

Jimmy C. on

Rating:

quick and accommodating. friendly and professional.

Michal J. on

Rating:

The location is absolutely amazing and the staff there is phenomenal and helpful!

Charles B. on

Rating:

Customer did not leave a comment.

Jeremy L. on

Rating:

Customer did not leave a comment.

Dean C. on

Rating:

Trailer brakes were too tight trailer started on fire. Roadside assistance was horrible, on hold for nearly an hour. Never again will I rent from Uhaul. On top of a wasted day and not getting my stuff moved, you still have the nerve to charge me for the trailer. Dean Carter

Roger L. on

Rating:

Need more than one employee on Sat. mornings. Very busy.

Sharon C. on

Rating:

Customer did not leave a comment.

Pamela R. on

Rating:

The facilities are clean and very nice. The customer service was excellent. The store manager was wonderful as was Ashley, who helped me get set up. This is my second experience and both were great.

Damian N. on

Rating:

Excellent service with a friendly smile ! Best Uhaul place I have ever been to !

John W. on

Rating:

Customer did not leave a comment.

Theodore M. on

Rating:

Small amount of rust on the trailer just a very excellent facility with perfect customer service.

Norman S. on

Rating:

Customer did not leave a comment.

JEFFREY R. on

Rating:

Rep who hooked things up and got me going was great, very polite and helpful.

Agrace H. on

Rating:

great staff

Lawrence L. on

Rating:

Nice new, clean, well organized, and friendly staff.

Daniel H. on

Rating:

Wish all places had service like this.

David S. on

Rating:

Keep doing what you are doing. Will definitely use them again.

Walter P. on

Rating:

Customer did not leave a comment.

barb B. on

Rating:

Customer did not leave a comment.

Sarah G. on

Rating:

Customer did not leave a comment.

Grant R. on

Rating:

Customer did not leave a comment.

Ryan B. on

Rating:

Customer did not leave a comment.

Damian N. on

Rating:

Customer did not leave a comment.

kyle b. on

Rating:

Staff was extremely helpful and the facility was well kept.

Damian N. on

Rating:

The facility is very clean and organized. The service is very professional and excellent. I'm very happy with my decision to do business there.

Donald G. on

Rating:

Would recommend dealing with u-haul

Joseph C. on

Rating:

Great service

Joseph S. on

Rating:

Nice to have all the carts available for moving items into the storage locker.

Thomas S. on

Rating:

Customer service was excellent, well beyond expectations. Fantastic job. Thank you.

Rachel S. on

Rating:

Very helpful and knowledgeable. Excellent customer service!

Wayne B. on

Rating:

Was very helpful through the reservation process

Jonathan C. on

Rating:

Wish is was open past 5. Raymond was very helpful

Jonathan C. on

Rating:

Raymond was extremely helpful. Great owner operator! Ashley was great too! Hours in the evening could be better for those who work standard hours(8-5)

Deb N. on

Rating:

Not real happen with the guarantee date and than not following through on the grantee date. It was suppose to be here no later that oct. 1. I received phone call oct. 3rd saying it just got there.