Customer Reviews for U-Haul Moving & Storage of Baraboo

1150 reviews

625 State Rd 136   Baraboo, WI 53913

(608) 402-4052

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(608) 402-4052

625 State Rd 136
Baraboo, WI 53913

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Jeffery W. 
Rating:
1.0

Late by 4 days in picking up my loaded container. Then, crossed my order with someone else's. Claimed my u-box was not mine. Thought I would have to get police to show my pictures and inventory lists to prove container was mine, causing more days in storage for which I had to pay. Staff was hard to get on the phone to try to straighten out. Online account did not match company computer system. One day, I waited an hour and 20 minutes on hold. Never again. Keep your goods in your possession - don't use a u-box.

Karen K. 
Rating:
4.0

I dealt with the Owner He was GREAT!!! they were busy with some very unfriendly people which the handled very well. only downside is the address you have listed for them is incorrect from there address in google. told owner he said hes tried fixing it with you guys multiple times without success other then that great experience

Madison Louis T. 
Rating:
5.0

Just wanted to say Bobby Buchanan did a tremendous job of helping me and making sure I was happy.

David M. 
Rating:
3.0

Rental staff was very short with me

alfred B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

It will be of great help for the trucks fleet to have a backup camera installed.

Luis C. 
Rating:
5.0

This was the nicest, cleanest storage facility I have ever rented from. Great crew running it

mark p.  |  Overall Experience 
Rating:
3.0

Dealer did not want to honor the time frame in my contract because it was their "busy time". We were able to compromise at my inconvenience. UHaul website implies you can get a UBox at your local Uhaul location. Not the case, had to go 90 miles to a UBox location.

David T. 
Rating:
5.0

Keep Bobby Buchanan on board he was very nice, polite and informative.

Jeffrey M. 
Rating:
5.0

Customer did not leave a comment.

Anthony T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kristen S. 
Rating:
1.0

Changed my reservation at 8:30am the day of this reservation. Had to drive round trip instead of one way.

Kenneth K. 
Rating:
5.0

Customer did not leave a comment.

Lance M. 
Rating:
4.0

Customer did not leave a comment.

Richard W. 
Rating:
4.0

Customer did not leave a comment.

Victoria P. 
Rating:
5.0

Always rent from here. Great customer service and equipment. Definitely a 5-star rating each time.

Kevin R. 
Rating:
5.0

Customer did not leave a comment.

Kevin H. 
Rating:
5.0

Customer did not leave a comment.

Donald F. 
Rating:
4.0

Customer did not leave a comment.

Greg K. 
Rating:
5.0

Excellent customer service

Richard C. 
Rating:
5.0

Great customer service in Baraboo!

Christopher P. 
Rating:
5.0

Customer did not leave a comment.

dawn f.  |  First Impressions 
Rating:
5.0

Very cooperative and friendly staff. The equipment rental met our needs to a T! Great to have this facility in Baraboo!

Randall D. 
Rating:
4.0

Customer did not leave a comment.

Kevin H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gail F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nanette M. 
Rating:
3.0

Was not happy I had to go to this location at all to pick up my Uhaul (40 minutes from where I live in Madison. Was even less happy I was only notified 30 minutes before my pickup time. My moving crew waited an hour and a half for me to return (an hour and a half I paid for). Also not happy I had to pay for all the extra gas this took and the fact that I still got charged for mileage, even though I didn't drive it beyond the exact distance we needed to go

Mitchel Z. 
Rating:
5.0

Always a pleasure renting from this Baraboo location!

Jodi F. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

I have zero complaints! The staff was helpful when I needed them and everything was very clean and accessible

Michael A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alex G.  |  First Impressions 
Rating:
5.0

Employees where very helpful and informative

Alex G. 
Rating:
5.0

Restrooms in the back could probably use and update, but generally a very good experience met all my expectations.

Seth H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHET S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shirley J. 
Rating:
5.0

Every thing went very smoothly.

Ellen W. 
Rating:
3.0

I only answer with average because I returned my vehicle after hours and tried to call in for help and was on the phone for 25 minutes and still nobody answers. Thankfully I was able to figure out the issue on my phone camera to be able to take a picture of the mileage. No idea how long I might've been on the phone waiting for somebody to answer if I didn't figure it out on my own. This has nothing to do with the location I rented from it's all about customer service

Todd C. 
Rating:
5.0

The associate at the counter was very friendly. She was also helpful in figuring out the shortest route to our destination. This is my 2nd time using this location.

Karen S. 
Rating:
4.0

Everything went smoothly for my rental. I was even notified that the piece of equipment that I was renting was in early and that I could pick it up before my contracted rental time. Upon picking up the equipment, I noticed it wasn't swept out. I took it the way it was. When I returned it, I cleaned it out. The only draw back of the entire rental process was cleaning up someone else's dirt. When I told the person checking me in his reply was, sometimes things get by us.

JEFFREY N. 
Rating:
5.0

The staff at the Baraboo location was great - very easy to work with and would definitely look forward to working with the again! Unfortunately, Kayla in your contact center (scheduling) is a completely different story. I had originally reserved a truck in Madison (back in April) for a 36-hour rental. She called less than 3 days before the rental and informed that they were switching the rental to 6 hours maximum and provided NO REASONABLE ALTERNATIVES to me, given that I needed a truck for 36 hours. I subsequently cancelled and proceed to rebook a trailer with the Baraboo location. Kayla (again) contacted me less than 24 hours before the rental to inform that she was moving the pickup to Reedsburg (15 miles away) - for no particular reason. I went ahead and booked a 2nd reservation with the Baraboo location, called the local store and spoke with Ray to confirm it, and subsequently picked it up with no issues whatsoever. Completely unexplainable why Kayla continued to make this process so difficult. While on the phone with her, she was very unaccommodating and eventually hung up on me for no reason (said I was threatening a lawyer, when I was not - you can review the call recording to confirm). I would avoid Kayla at all costs in the future - VERY POOR CUSTOMER ENGAGEMENT SKILLS - NOT A GOOD REPRESENTATIVE FOR U-HAUL!!

Ross G. 
Rating:
5.0

Plenty of carts were available to make the transfer process painless except for my sore back!

Jeffrey F.  |  Online Move In 
Rating:
5.0

The self storage was great and the Baraboo personnel were courteous, efficient and professional. Very clean site. The trailer self return process was horrible. I recommend posting the process at the site instead of just saying go to the website. We had an issue with the website and after a long wait time the first person answering couldn’t assist and transferred us for another hour wait for a person that was NOT helpful either. Very awful experience

Christine S.  |  First Impressions 
Rating:
5.0

We were changed from an in-town pick-up and drop off location to one 50 miles away. U-Haul only reduced the mileage cost by 30 cents. Due to the inconvenience of adding 2 hours of driving to our rental, good customer service would have offered to reduce the mileage cost to account for the unnecessary miles and given us extra time due to the drive. It was a very exploitative move on U-Haul's part.

Miranda S. 
Rating:
5.0

Customer did not leave a comment.

Joshua T.  |  Online Move In 
Rating:
5.0

Great customer service. They went above and beyond to help

David H. 
Rating:
5.0

The location for pickup was fine. My only issue, obviously, is that I had to drive to Baraboo to get it when I reserved it for pickup in Madison. But I also understand it was probably the busiest moving weekend of the year because of the college students. I have rented from U-Haul numerous times over the years and I will add that overall, U-Haul does a very good job with rentals.

Vincent F. 
Rating:
5.0

Customer did not leave a comment.

Buffy F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David F. 
Rating:
4.0

Clean out the front seat before giving us the keys

Jamie L. 
Rating:
4.0

Customer did not leave a comment.

Melony C. 
Rating:
1.0

I spoke to a lady who returned my call and I told her we would beate to get the trailer,, she said that ok we have tons.. I said it would be closer to closing until we got it back and she stated that that would be ok as long as it's before 8pm there is no issue. We got the trailer picked up and a guy who said he was the manager said it has to be there by 730 or there is more fees,, we stated we were just told a little ago tht it has to be back by 8, he said he doesn't care what we were told he said 730 or it's late,, and rudely. Then there wasn't a 4 way flat plug on the truck we used and we were not aware of that, the guy said we have to have one and put a red adapter on there and said when we come back he will just return it since it's going to be so quick. We returned the unit at 729pm and there was a different guy there and he said he would not return the plug, we said the manager earlier said it was ok to and he said he doesn't return things like that so no, but then tried to change the subject by saying, oh nice truck. The guys were not nice and lied so us and I will definitely not suggest this place to anyone, and the bad thing is I do and have done tons of roadside repair for uhaul for my job!!

Zachary D. 
Rating:
4.0

Answer phone in real time. I tried calling and it took almost 20 minutes to get a real person.

George W. 
Rating:
5.0

Excellent Staff

Christopher S. 
Rating:
5.0

Excellent service

Paul J.  |  First Impressions 
Rating:
1.0

The one star is for all the stress I went through

Veronica G. 
Rating:
5.0

Customer did not leave a comment.

Brian C.  |  First Impressions 
Rating:
5.0

The inside of the trailer was clean, but the outside was very dirty. Maybe a quick hose-down outside?

Frederick K. 
Rating:
5.0

Friendly atmosphere all were very helpful

Judy B. 
Rating:
4.0

The service was great, the van I rented was clean and well maintained.

AMELIA O. 
Rating:
4.0

Customer did not leave a comment.

Dorn M. 
Rating:
5.0

The storage building was well lit, very clean, just look at the floors. The staff was more than helpful. Reasonable rates as well. I endorse Uhaul in Baraboo, WI.

David B.  |  Overall Experience 
Rating:
5.0

Stellar help both times I needed help from Ashley, Jessica and Joel? thank you for help and ease of use.

Susan R. 
Rating:
4.0

Customer did not leave a comment.

Bruce N. 
Rating:
1.0

Nightmare from the jump off. I had enough when the manager told me my experience was a result of my own ignorance. I'm leaving as soon as I can

Kent K.  |  Online Move In 
Rating:
5.0

thanks for bailing me out at the last minute when uhaul failed to have the truck at a confirmed reservation locally. my move would have been 1 mile at most but this mistake added 70 miles both for car and truck and costly plus additional labor cost. i am extremely upset about this and hope to report to better business.

Mark F. 
Rating:
5.0

Staff very informative, helpful and efficient

Chris H. 
Rating:
5.0

Customer did not leave a comment.

Cynthia K.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Tami W. 
Rating:
3.0

I only went to this location because my original reservation with the Madison west store was cancelled. I made the reservation months in advance and they called me 3 days before pickup to tell me that they had cancelled my reservation. Uhaul needs a different system where reservations actually mean something. I was satisfied with my experience at the Baraboo store, but THOROUGHLY disatisfied with my uhaul experience as a whole. I won't be using uhaul again.

Sophie W. 
Rating:
5.0

Very helpful staff. Efficient processing.

Owen L. 
Rating:
5.0

Customer did not leave a comment.

Caitlin W. 
Rating:
5.0

Customer did not leave a comment.

Todd Y. 
Rating:
3.0

We used it for only one month so not a lone enough time to give a fair critique........however, at the end the management made a near wrong RIGHT and that was kind of them......I am trusting that in the future, when in emergency situations like ours, that they will be MORE clear so that those NEAR ERRORS can be averted..........We only stored one bed for less than one month by a day and that is where the near problem came in......So, Ray, thank you for caring more for the customer AND THEIR situations and concerns than for the almighty dollar. God bless you

Dorothy V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kody B. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
3.0

The uhaul customer service line is terrible. I have called numerous times in the last year and have never been answered in less than 30 minutes. Also you can never reach the local uhaul store it always goes into the national call center. Very frustrating and not a good customer experience.

Steven H. 
Rating:
5.0

Customer did not leave a comment.

Raymond T. 
Rating:
5.0

nothing....keep up the good work..

John F. 
Rating:
5.0

Customer did not leave a comment.

Eric T. 
Rating:
5.0

Customer did not leave a comment.

Steven M. 
Rating:
4.0

Customer did not leave a comment.

Stephanie D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
1.0

Check the boxes before sending them out, Do upkeep on the boxes, get more drivers on staff, and keep your deadlines. Our pickups and drop off were delayed several times. Our entire move with U-Haul was an absolute joke and has changed my outlook on the company. Maybe it was just the Baraboo Wisconsin location, but I will never use U-Haul again and advise others who want to use Ubox to find a different company. We received a call confirming a pick up time on our requested pick up day. I called back and was on hold for 30 minutes before I had to hang up. Because I didn't confirm with a person, no one came and picked up our boxes on our requested pick up day. We were told someone would pick up the boxes the following day. When we were waiting for our rescheduled pick up the next day, the only driver available was sick so our boxes were going to be picked up the next day, the last day at our apartment. As we waited for U-Haul to pick up our boxes before we left town, U-Haul called to reschedule our pick up again. We had to extend our permit for the boxes twice and pray nothing would get broken into and that the boxes would actually get picked up on the third reschedule. We were told our boxes would arrive at our new home on July 16th. Around July 10th I received an email saying our boxes would arrive on the 20th. On July 19th I looked at U-Haul.com and my account said the boxes were in a completely different town and that our boxes weren't set to arrive to a U-Haul near me by the 24th. I confirmed the drop off address over the phone and online before our boxes before leaving our old home. After several phone calls and 2 drop off reschedules, our boxes arrived and we were given under 14 hours to unload our boxes before they were getting picked up again. One of our boxes had huge gaps between the floor, the back wall, and the right wall. When the boxes were dropped off there was no walk around or checking out the inside. We had to stuff the gaps and tape the walls to make sure the rain and moisture wouldn't come in from any water on the streets. The boxes were also infested with earwigs. We just unloaded our UBoxes and haven't found any in our stuff, but we did find some spiders. We had to make several calls to U-Haul and each call would average 40 minutes on hold before we could talk to someone about any of the problems we had on the Wisconsin end. I would sometimes get transferred to a different state and then get transferred back because my questions couldn't be answered.

alayna L. 
Rating:
5.0

Customer did not leave a comment.

Carla P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel R. 
Rating:
5.0

Everyone who works here is so incredibly kind and helpful. It's not the closest U-Haul location to my home, but I refuse to go anywhere else. Just an all around great facility!

Jodi F. 
Rating:
5.0

Customer did not leave a comment.

James T. 
Rating:
5.0

Customer did not leave a comment.

Cynthia R. 
Rating:
5.0

Customer did not leave a comment.

Roger F.  |  First Impressions 
Rating:
5.0

We do not believe there is anything you can do to improve the better than excellent friendly and knowledgeable staff and exceptional facility.

Gregory C. 
Rating:
5.0

Customer did not leave a comment.

Valerio V. 
Rating:
5.0

Like to say thank you

Gary M. 
Rating:
5.0

Be a little less expensive per mile .69 cents a mile is a little expensive

Gregory G. 
Rating:
5.0

Very nice smooth experience. Easy in and out with trailer rental. Didn't need any parts/equipment/supplies, but they had a ton of nice ones inside the store.

David W. 
Rating:
5.0

Great location. Very clean and professional staff

CHRISTY W. 
Rating:
5.0

Customer did not leave a comment.

Wade P. 
Rating:
4.0

Front end pulled to the right needs to be checked

ROBERT STANLEY P. 
Rating:
3.0

Everything was late. Delivery initially was two days late. Pick up to next location was late. Final destination delivery was over a week and a half late when I was moving across the country. I would never ever ever suggest uhaul to anybody. Moving is already stressful and uhaul made it a million times worse. Nothing was on time, I spent probably a total of 20 hours on hold trying to figure out where my box was and what was going on.

Nicole F. 
Rating:
5.0

I can't think of anything to make them better as they are perfect now!

Pauline P. 
Rating:
5.0

Customer did not leave a comment.

Eric K.  |  Overall Experience 
Rating:
5.0

Nothing. Raymond was a great person to interact with.

Lisa P. 
Rating:
5.0

Customer did not leave a comment.

Joseph H. 
Rating:
5.0

Another great experience with the Baraboo Uhaul. Strongly recommend

Randall Z. 
Rating:
3.0

I was not given my dolley & that is a major issue when you're moving from an upper level to another upper level.It made the move way ,way harder then it was supposed to be.Very upsetting,to say the least!!

Christine F. 
Rating:
3.0

Customer did not leave a comment.

WALKER P. 
Rating:
2.0

My time was pushed back and the truck was moved up to a 20' size. It was bigger and more expensive than needed. I did call the day before and the lady who answered was great and friendly to adjust my time back to my original request.

Taa E. 
Rating:
4.0

Cheaper lol otherwise good customer service and good vehicle not as good on gas as i thought it would have been but ran good.

Kyle H. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Zachary A. 
Rating:
5.0

Customer did not leave a comment.

Ashley S. 
Rating:
5.0

Customer did not leave a comment.

Brandon K.  |  First Impressions 
Rating:
3.0

Good service in store. I had to hook up the chains

Anders H. 
Rating:
5.0

Customer did not leave a comment.

Daniel G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Daniel G.  |  Online Move In 
Rating:
5.0

Nothing needed very professional

Eric T. 
Rating:
5.0

Customer did not leave a comment.

Randall R. 
Rating:
5.0

Customer did not leave a comment.

Kathy M. 
Rating:
5.0

Outstanding effort by all employees! Morning crew got sternly spoken to by an unhappy, misunderstanding customer, and then put smiles on their faces to deal with me and the customers behind. Got back shortly before closing, and gentleman who helped me explaining all details of my fees as clearly as a person could. I'll be back for sure!

Carl N. 
Rating:
5.0

Customer did not leave a comment.

Heidi S. 
Rating:
4.0

Customer did not leave a comment.

Tammy S.  |  First Impressions 
Rating:
1.0

Trying to communicate with you guys was a nightmare! We would call and be placed on hold just to be transferred and placed on hold again. The staff we spoke to all seemed unaware how to answer our questions regarding schedule/delivery changes. We waited on hold LITERALLY for hours sometimes waiting to speak to someone who could actually help. You guys could really use a better computer program/centralized system or employees who are better trained on the poor system you have.

Jason L. 
Rating:
5.0

Customer did not leave a comment.

Christina Z. 
Rating:
5.0

Great place to do business. Thanks to Jessica Angus and all for their service and competency. Best Wishes! Larry Murphy

Larry M. 
Rating:
1.0

Fire the dude who thinks it's okay to tell people to get in their fucking truck and leave . He stared at a leaf and was about to charge me cleaning fee I offered to broom it and apologized for being told two different things by two associates . He came In store and kept making remarks and got in his face with his beer belly touching my arm , Is he fully vaccinated or do I need to get COVID check

KIA S. 
Rating:
5.0

Ray and Elysha were great to work with, thank you!!

Lisa H. 
Rating:
5.0

So easy to use. Thank you.

Teri S.  |  Online Move In 
Rating:
2.0

Lot of confusion about pick up never emailed or called us prior to pick up I had to call them they had pick up location wrong and couldn't change it . Upon return internet wouldn't work so did not get a receipt said they would email it never got it and was charged 14.88 extra for something not sure what because I did not get a receipt.

Cory S. 
Rating:
5.0

Customer did not leave a comment.

Terry S.  |  Online Move In 
Rating:
5.0

None

William M. 
Rating:
5.0

Customer did not leave a comment.

MariAnne L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sally A.  |  First Impressions 
Rating:
5.0

Great helpful staff for easy rental and check out. Clean, safe and convenient location.

Charlene Z.  |  Overall Experience 
Rating:
2.0

Some of the staff members are very friendly. Then other staff members are very rude and act like you should bow down and kiss there butt cause they are better then you. I have never had a bad experience with uhaul until now I hope you guys get better staff members

Bradrick D.  |  Overall Experience 
Rating:
5.0

Great location for me and close to my apartment Thanks so much and great staff 👍🙂

Danielle W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Duane G.  |  First Impressions 
Rating:
5.0

Never had sen

Angela Z.  |  Overall Experience 
Rating:
4.0

Clean and easy to use facility for storage units. I really appreciated the multiple luggage dollies! The online portion for renting a truck and storage unit at the same time was confusing causing us to spend extra time in store figuring everything out.

Emily T.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Tyler B.  |  Online Move In 
Rating:
2.0

Storage was stated it could fit a 1,200 sq. foot home. I only had a small apartment to move into it so figured a 10;5" would be perfect. I had a store more things in other locations. I didn't think the price was worth how small it was.

Brittney B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Owen L.  |  Online Move In 
Rating:
5.0

Very convenient while I searched for an apartment.

Jennifer C.  |  Overall Experience 
Rating:
5.0

Excellent Staff and Facility. I rented indoor storage while working on finishing my home basement. I rented same from Your Madison West facility. Past tense for my Son and family. Both same experience.. Excellent Staff and Facility. Thank you!

Robert T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rodney C.  |  First Impressions 
Rating:
5.0

Great service! Thanks Ray!

Andrea S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Debra S.  |  First Impressions 
Rating:
5.0

When we rented the storage unit(s) there were recycled boxes in the office area which we were able to take for our move. Very friendly and informative people - all that we spoke with.

Kevin K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Scott J.  |  Online Move In 
Rating:
5.0

Ray and crew are the best. Always going above and beyond. I rate them a 10+

Daniel H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cortney B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anda Celeste M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nancy B.  |  First Impressions 
Rating:
3.0

The store owner or manager Ray, wasn't a pleasant man to be around. In one visit to pay my storage fees I encountered him when approached me and said, and I quote: " Did you set off my fkng alarm?" He isn't very professional.

Angel W.  |  Overall Experience 
Rating:
5.0

Staff was super friendly and helpful!

Shane B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christian K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kane T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alex R.  |  Overall Experience 
Rating:
5.0

The staff running the fruit desk office for sales and reservations were beyond helpful and courteous. She was a breath of fresh air during this transition

Lori S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

BONNIE K.  |  First Impressions 
Rating:
5.0

Had a couple problems when signing up and moving in, as we were given the wrong unit size and number and it caused a couple problems (especially since they were getting near closing) But once the problem was solved, it was a great storage area and the guys we spoke to a couple of times after move in (to ask questions) were superb. Very friendly.

Lacinda J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeff B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Colleen Z.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patricia L.  |  First Impressions 
Rating:
5.0

Very nice staff.

Pavel L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gaylyn A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LAURA N.  |  Overall Experience 
Rating:
5.0

Very helpful and friendly staff. Access was convenient and controlled environment was perfect. Two thumbs up!

Diane B.  |  Overall Experience 
Rating:
5.0

Thank you, Raymond😊

Sharon V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eric E.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Bonnie H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paula W.  |  First Impressions 
Rating:
5.0

Great facility!! Need more of them .. We will highly recommend, very satisfied with our storage rental needs. Great staff!

Corrie B.  |  Overall Experience 
Rating:
5.0

the girl who helped me was an excellent customer service agent. She knew exactly what I needed without me having to say it. Top marks ! As well as the young man who was extremely helpful and kind as well. I think you should advertise your company's accessories better so people know how efficient their move can be as well.

Erin O.  |  First Impressions 
Rating:
5.0

Congratulations of Max Growth in Baraboo, WI Staff Excellent U Haul Facility Excellent Thank You!

Robert T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ken S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tim O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael H.  |  Overall Experience 
Rating:
5.0

Overall, great facility!! However, your access control system needs an upgrade as I was never able to use my card to access the facility, I always had to use my wife’s card. Luckily, we were always together.

John L.  |  Overall Experience 
Rating:
5.0

We have had storage lockers at different times during the past 2 years and Ray and his team have always provided excellent service and support. We recently moved out-of-state and had to coordinate by phone having some furniture stored for a few months at the facility. I provided the mover's contact information to Ray to authorize the mover as an authorized user. The whole process went smoothly. I highly recommend U-Haul of Baraboo for storage and moving services.

STAHL D.  |  Overall Experience 
Rating:
5.0

The staff was great, they constantly check to make sure that the doors are properly locked and if not they call you right away. Very polite and knowledgeable staff. I would highly recommend them.

Sally F.  |  Overall Experience 
Rating:
1.0

I would recommend taking your stuff to another storage facility.

Jessica S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TAMI A.  |  Overall Experience 
Rating:
5.0

I dont know her name but whoever was working that day was really helpful

Krysta M.  |  Online Move In 
Rating:
5.0

The best storage place. Will spoil you, all other storage places don’t come close.

Brent H.  |  Overall Experience 
Rating:
5.0

The only problem I had was with my key card. It would work, then it would not recognize me. Had to go to the office and have it reprogrammed several times before they got it right.

Joe P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jesus G.  |  First Impressions 
Rating:
5.0

this is the best storage facility. If I ever need storage again, it will be with U-Haul moving & storage of Baraboo.

Debra K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Daniel H.  |  First Impressions 
Rating:
5.0

I rented my unit online. I went to the Uhaul office and picked up the lock and keys and access card. It was very easy. The building is very clean and easy to access. I especially like the indoor unloading/loading area. Also, the carts are very handy for moving things from your car to your unit.

Doreen H.  |  Online Move In 
Rating:
5.0

Thank you, Ray, for all you have done for me during these trying times. I appreciate your kindness. Susan McGuiness

Kelley M.  |  Overall Experience 
Rating:
5.0

Thank you! This made a very complicated transition far more manageable, than it otherwise would have been. Appreciate the availability, quality, and customer service.

Marvin J. or Barbara L. W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie L.  |  First Impressions 
Rating:
3.0

I never even used the unit. I didn’t realize the set up and how much Of a hassle it is to get to my unit in the maze. I didn’t have scissors with me and I couldn’t break the seal. An alarm went off because I didn’t have the card I didn’t know about. I will not renew my unit for next month. $60 wasted.

Charity T.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kris S.  |  Overall Experience 
Rating:
5.0

I have been treated with the utmost respect and kindness. Im very please with my experience and will recommend Uhaul to my friends and family in the future.

Dennis G.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

lisa m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Adam H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kelley W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Eric O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sally F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brent H.  |  First Impressions 
Rating:
5.0

Very well organized and secured. I am very confident leaving my belongings there.

Thomas W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jayne W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sandra M.  |  First Impressions 
Rating:
2.0

I felt humiliated by your company representative when applying for a storage unit. I felt the request for 3 contact ne numbers and one physical address was excessive (to the point of ridiculousness).

Nela S.  |  First Impressions 
Rating:
5.0

Great service! Very helpful. The convenient location is a plus. Easy to use and great security.

Leslie L.  |  First Impressions 
Rating:
5.0

Very good service, explanation of terms and conditions.

Patricia M.  |  First Impressions 
Rating:
5.0

Super easy, super fast. Happy customer.

Amy M.  |  First Impressions 
Rating:
5.0

Friendly, professional service. Nice clean facility

Dennis E.  |  First Impressions 
Rating:
4.0

Friendly and helpful

Katherine W.  |  First Impressions 
Rating:
4.0

Staff was very friendly and helpful. Unit is clean and well lit. Door latch was a little touchy to get locked. Carts could have been a foot longer. Very good experience so far.

Douglas C.  |  First Impressions 
Rating:
5.0

Super friendly and knowledgeable.

Charlene Z.  |  First Impressions 
Rating:
5.0

Clean, well lit, and super easy to rent

Alex R.  |  First Impressions 
Rating:
5.0

Good customer service. The trainee did a great job.

Paula M.  |  First Impressions 
Rating:
5.0

Great service and help from Raymond. Hopefully since I'm new, he'll forgive me for not clocking out this one time 😧my bad

Jodie P.  |  First Impressions 
Rating:
5.0

Excellent customer service, very clean facilities, would definitely recommend.

Richard C.  |  First Impressions 
Rating:
5.0

Staff was extremely helpful and the facility was well kept.

kyle b.  |  First Impressions 
Rating:
5.0

The facility is very clean and organized. The service is very professional and excellent. I'm very happy with my decision to do business there.

Damian N.  |  First Impressions 
No reviews have been submitted for this location.

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