Customer Reviews for U-Haul Moving & Storage of Bel Air

4,901 reviews

200 W I65 Service Rd S   Mobile, AL 36608
(S Of Dauphin St and N of Airport Blvd)

(251) 343-7101

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(251) 343-7101

200 W I65 Service Rd S
Mobile, AL 36608
(S Of Dauphin St and N of Airport Blvd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The young man was very polite Christopher Weaver

Kenneth S. 
Rating:
5.0

Customer did not leave a comment.

DANIEL S. 
Rating:
5.0

Customer did not leave a comment.

KEVIN S. 
Rating:
3.0

Gat staff that can communicate in proper English. Trucks shouldn't leak in the rain. Contract that shows accurate fuel level and some indication of how much gas the tank holds to return it to the previous level. Maybe just start all trucks at a full tank since you charge customers to replace gas they didn't put back in - you do replace the gas you charge them for, right? Wash off the caked on mud. Replace the broken mirrors that you charge people for. Don't give me a truck held together with blue painter's tape.

Mark P. 
Rating:
5.0

Thanks for the excellent service 😀

Ingrid C.  |  Overall Experience 
Rating:
1.0

I was told that my card wouldn't be charged until I returned with the truck that was a damn lie so return the truck and noticed that the original estimated milage charge was still the same instead of adjusted so that manager says yes it's pending ...any charge is pending long story short I was lied to and won't use them again

TIMOTHY C. 
Rating:
1.0

Customer service rep was very rude and ignored me when I asked him to help with the code. I had to go inside and have the other young man get the code since it didn't show up on my phone. Check engine light was on and the truck ran horribly. Radio would not work at all and when it finally did, it was hit and miss on local stations. Was charged for $19 in gasoline when I filled it back up to the 3/4 mark (same as given to me) and even submitted a photo of the gauge. Drivers side window handle was missing the part to roll the window down, visor clip on drivers side was broken so the visor would drop down while I was driving.

Sandra G. 
Rating:
4.0

Customer did not leave a comment.

Douglas S. 
Rating:
4.0

Customer did not leave a comment.

Jordan B. 
Rating:
3.0

Customer did not leave a comment.

Leo S. 
Rating:
1.0

Over charge me

REGINALD F. 
Rating:
4.0

Customer did not leave a comment.

Elaine S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEMICHAEL J. 
Rating:
1.0

Horrible Customer service at time of move-out. Had to call corporate office NUMEROUS times and wait WELL OVER 3HOURS hours in order to keep from being billed for an additional month even though I moved out of unit #1460 a day early. Will take my business elsewhere the next time that Ineed a storage unit. 😞

Shyoki M.  |  Overall Experience 
Rating:
5.0

I wound up early to pick up my truck rental and got set up and out of the door quickly. I had no problems at all with a 1500 mile trip. I averaged about 15- 17 mpg. I'd do it again if I was moving again. Easy turn in at the Tucson facility

Larry C. 
Rating:
5.0

Customer did not leave a comment.

EDWARD A. 
Rating:
3.0

I reserved a dolly and a appliance dolly when I made my truck reservation. I was told that even though I made reservation for the dolly, I was told that if someone comes in to request, they have first choice for a dolly

INGRID C. 
Rating:
5.0

Great service!

MAURICE B. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

SCOTT K. 
Rating:
1.0

Customer did not leave a comment.

RODERICK P. 
Rating:
5.0

I love all of the staff, they all need raises and a lunch of their choice. viva la uhaul

India H.  |  Overall Experience 
Rating:
4.0

The team at this location is solid A very tall young man did the whole return in seconds Boom I was tired and happy to be done Awesome

TODD W. 
Rating:
1.0

Better customer service, and more experienced people that know how to hook up trailer. Train for better customer service.

ROSA J. 
Rating:
5.0

First you can improve by letting go your receptionist. During my 21\2 wait for my hitch to be installed, I witnessed a customer asking her if she was ok ( she didn't get out of her chair to help him), she didn't answer the phone, she said the F word 3 times and said she hated her job, she was face timing on her phone and not helping a customer and was annoyed that a young male employee asked for help on the computer. The other employees were very helpful and did a great job. If I was the business owner, I would like to know how this negative and lazy employee is impacting the image of this business.

Sharon Y. 
Rating:
4.0

Customer did not leave a comment.

MARQUAVIS W. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
4.0

There was a young African American male working at the front desk while I was checking in to pick up my rental trailer. The other employee and I were discussing the general state of affairs regarding the Covid outbreak and as I am an ICU nurse at one of the local hospitals, I mentioned that most of the people testing positive had not been vaccinated. The young African American man took that as his cue to interrupt and start mouthing off about how he wasn't ever getting vaccinated and how the government had put something in the vaccinations that causes cancer. And that's fine as he's entitled to his opinion like everyone else. What I'm not ok with was that at that point, it was obvious that he's at the desk unvaccinated and with no mask. I don't know what U-Haul's policy is regarding Covid and their employees who work directly with the public, but in that moment, I didn't feel safe. Thank you for your time…

Margaret M. 
Rating:
3.0

Customer did not leave a comment.

Alaina F. 
Rating:
4.0

The only issue I had was the cargo van had an over whelming cigarette odor. Not just slight as one usually smells in most rented vehicles but eye watering

CYNTHIA V. 
Rating:
3.0

Customer did not leave a comment.

Annette H. 
Rating:
5.0

Customer did not leave a comment.

BYRON B. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM C. 
Rating:
5.0

Customer did not leave a comment.

ROSALYN R. 
Rating:
5.0

Update your system to the point where multi-sales persons aren't trying to rent the same item at the same time. That would be very helpful to your employees and well as the customers.

MARSHA G. 
Rating:
5.0

Alphonzo was Great

woodrow W. 
Rating:
5.0

I had no problems with this location. Keep up the good work!

Tracie T. 
Rating:
5.0

Nothing everything was perfect

Pamela P. 
Rating:
2.0

Train your employees. I checked in online to make everything happen more smoothly, per the suggestion on the website, but that did nothing. The employees were extremely nice, but more than one was new, and kept saying that as they fumbled through my rental process. It took over an hour to get away from there with my rental trailer, and again, super nice and courteous young men, but someone really should have been there to guide them and make things move along correctly. I wasn't too sure about the hook-up after that fellow expressed so much doubt and concern about doing it right, "since he was new". When I first walked in, there was only one person working at the counter, and there were 4 sets of customers waiting, and that nice fellow didn't know how to work the computer system, so everyone just stood around until the one person came in who could expedite things. Then two more employees came in and things began to move, but it was apparent that there needed to be someone in charge and overseeing these new guys. They were not ready to be doing all that they were, and it was uncomfortable for them, and for me.

Leslie G. 
Rating:
4.0

The gentleman that helped us was a new New employee, there a few days. We had a lot difficulty with the online reservation and he did a great job of fixing the online mess. Very pleased with his service He is a great asset to your company.

TOM C. 
Rating:
5.0

N/a

Rebecca G. 
Rating:
5.0

Customer did not leave a comment.

Jacob E. 
Rating:
5.0

Customer did not leave a comment.

Alan C. 
Rating:
5.0

They assisted me completely throughout the drop off process.

KELLEN H. 
Rating:
5.0

Customer did not leave a comment.

JOHN G. 
Rating:
5.0

Customer did not leave a comment.

RICHARD S. 
Rating:
2.0

Everyone so rude except Steven.

MATTHEW D. 
Rating:
5.0

Customer did not leave a comment.

Jose F. 
Rating:
1.0

Someone broke into the building and broke every window on every car.

Roderick P.  |  Overall Experience 
Rating:
2.0

The lady who checked me in didn't check me in. She said she would get to it later. I should have stayed because I was billed an additional amount money. I have no idea for what or why. I can't dispute it because we did not check the truck in together. Very unpersonable as well.

KEVIN D. 
Rating:
4.0

The location needs to understand their busy times and staff accordingly. They seemed a bit overwhelmed at the time I was there. But they were very good, calm and friendly.

Donald J. 
Rating:
5.0

Excellent service

MAURICE B. 
Rating:
5.0

Staff was friendly and efficient. Got me hitched up and out quickly and the same when I returned the trailer.

JAMES W. 
Rating:
4.0

Need more staff! Lines too long. Phones not answered because limited staff too busy.

MARSHALL D. 
Rating:
5.0

My initial pick-up location was scheduled for the Theodore location on Old Pascagoula Road. There was not a truck available when I arrived. The site person, Tammy, worked in her system to find me a truck at the pick-up location listed above. Kudos and a nice shout-out for Tammy and the I65 Service Road Center Manager, Cody Hill for getting me a truck. You have two good employees in these people.

LEE M. 
Rating:
5.0

Great Service!!

ALONZO D. 
Rating:
5.0

Customer did not leave a comment.

LARRY T. 
Rating:
5.0

Pickup and drop off was pretty easy. the online reservation system needs some serious help. It is cumbersome, and each part of my reservation (pickup, equipment, drop-off, and return date) changed without my input. Customer service agents say that it is an everyday occurrence, that they have to deal with.

Tim H. 
Rating:
5.0

I want to thank the gentleman that got us checked in. I rent trucks from this location frequently through my employer. The young gentleman with dreadlocks, I wish i could remember his name, is always friendly and helpful. If for no other reason, we will continue to use this location for his excellent customer service skills.

MARC K. 
Rating:
5.0

Customer did not leave a comment.

JOHN H. 
Rating:
4.0

uhaul policy cancelled my reservation without so much as a call to at least find out what was happening. I did receive an email notice of cancellation. But then had to wait on hold for over 30 minutes to get my reservation back. I was never told of such a policy or given an opportunity to extend my check in. That was ridiculous and a waste of time. A courtesy call would have been a decent thing to do business.

ERIC C. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER R. 
Rating:
1.0

Employee on duty during my visit customer service skills were “terrible”. This young lady was not inviting or welcoming. She was extremely “dry”, I almost left this location to seek a rental elsewhere.

KENYA S. 
Rating:
5.0

The truck was a piece of junk, banged up and drove like a bumper car

LARRY C. 
Rating:
5.0

Customer did not leave a comment.

SHEILA J. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

KELLIE B. 
Rating:
5.0

Excellent service. Especially Christopher. Please give him a promotion and a raise.

Edward S. 
Rating:
1.0

Customer did not leave a comment.

Tylandria B. 
Rating:
5.0

Just a simple drop off

teiquan M. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
5.0

When checking in, they we're having problems with computer Evening reservation number was having issues as well Checking in my vehicle was so easy, I was surprised People were friendly checking in and out

DAVID H. 
Rating:
4.0

Very busy location. Long line. Needs more employees. All in all it worked out well.

marshall D. 
Rating:
5.0

Customer did not leave a comment.

KEVIN K. 
Rating:
5.0

Customer service was excellent, I was taken care of within minutes of walking thru the doors

WILLIAM O. 
Rating:
5.0

Customer did not leave a comment.

GREGORY L. 
Rating:
4.0

Customer did not leave a comment.

Molly H. 
Rating:
5.0

Customer did not leave a comment.

MAURICE L. 
Rating:
4.0

Customer did not leave a comment.

ELIZABETH S. 
Rating:
4.0

Not truly sure exactly what you could do to make it better I know they were busy as they could be only thing I can say is perhaps her a couple more people to work to desktop right other than that everybody was very courteous and professional will gladly recommend you haul and this location to anyone

BRYAN M. 
Rating:
5.0

Customer did not leave a comment.

Joahnna D. 
Rating:
4.0

The 7am staff was ready and early and very nice and respectable. The truck was very dusty and smelled of mildew. It would have been nice to receive a paper receipt or explain where to bring the truck back to park when I return the vehicle. Very fast service.

ANGELA D. 
Rating:
5.0

Have the corpus location mirror this one.

Nathaniel S. 
Rating:
4.0

Put a doily on there next time.

FRENZETTA B. 
Rating:
1.0

You know, fix your equipment for starters. Had a maintenance light on the entire time. The weather stripping was falling off the windshield had to get duct tape before the trip even started. Didn't do a walk around. Was mad when they had to give us the truck we ordered instead of the larger truck.

Heather L. 
Rating:
4.0

Customer did not leave a comment.

Tommye C. 
Rating:
5.0

The two gentlemen checking me in we're very pleasant and attentive. Great assets to the company.

MICHAEL S. 
Rating:
5.0

Great service will definitely use them again!

mark H. 
Rating:
5.0

Customer did not leave a comment.

Cortney R. 
Rating:
5.0

Excellent location! I have used this location multiple times. Always Great!

TIMOTHY W. 
Rating:
5.0

Did self check in but the attendant cleaning another truck took the keys to save me from walking up to the drop box

PAUL D. 
Rating:
5.0

Awesome, personable, great attitude.

Molly H. 
Rating:
5.0

Customer did not leave a comment.

MARILUZ H. 
Rating:
5.0

Customer did not leave a comment.

MARC K. 
Rating:
1.0

I reserved a Uhaul in advance. I was informed by Uhaul at 5:30 pm the night before I moved that they did not have a 26ft Uhaul available at 6:30am in my area. The best they could do was a 20ft an hour away at 10am. I had paid by the hours movers coming at 7am. Uhaul then said I could drive 1hr 1/2away that night and pickup a 20ft at 8pm so that I would have one the next morning as planned. So I had no choice but to make a 3hr round trip the night before I moved to stay on schedule with my move. I will never use Uhaul again nor will I recommend them!

Frances G. 
Rating:
4.0

I had to stand in line for an hour and a half to check a 4X7 utility trailer in.

Steven T. 
Rating:
1.0

Uhaul is a disaster!! Zero customer service.

DENISE J. 
Rating:
5.0

Customer did not leave a comment.

ALFRED M. 
Rating:
2.0

Customer did not leave a comment.

KENNETH K. 
Rating:
4.0

Parking is limited and the entrance/ exit needs some distance because of the area all returns must go into and wait there were customers in the raid waiting . A redesign needs to be done with that. The personel were very friendly and helpful upon our return.

Amy A. 
Rating:
2.0

I have video of the the gas gage, oil pressure gauge and the general condition of the vehicle. I hereby request a full refund.

THOMAS M. 
Rating:
4.0

Nothing; just continue to keep up with the times.

JACOB C. 
Rating:
1.0

The staff where I made the reservation were knowledgeable and helpful but the staff at the pickup location were not knowledgeable nor polite. Although I checked in ahead of time it took 45 minutes for them to do the paperwork. The first guy I dealt with printed three versions of paperwork that we're all wrong. The “manager” (so I was told) was occupied eating his yogurt for several minutes while several people were in line waiting. I understand that help is hard to find these but this crew needs to be fired.

David D. 
Rating:
5.0

Employees were very nice and professional

Scott H. 
Rating:
3.0

Encourage the attendants to be more professional in their components.

DOUGLAS L. 
Rating:
5.0

Customer did not leave a comment.

Travis T.  |  First Impressions 
Rating:
3.0

Well I was going to rate the facility very well until it was miscommunication and they call not me but my MOM to tell me that I had to come and MOVE MY ITEMS OUT OF THE STORAGE THAT MY BOYS HAD PLACED THE ITEMS IN THE WRONG STORAGE AND MY ITEMS WAS PLACED IN THE STORAGE THAT THE WORKER Walked me to and showed me the she storage I am in!! Very unprofessional for them to notify someone else instead of ME with the wrong information when my MOM IS SICKLY AND I STAY 4hours away and I paid the storage up to Aug. and my paperwork has the number on it that the storage has my items in! No it’s not miscommunication on my behalf they need to communicate before they call the CUSTOMER!!

Alicia J.  |  Overall Experience 
Rating:
5.0

The staff at this location is always amazing. And go out of their way to help.

Tracy P.  |  Overall Experience 
Rating:
5.0

They were very helpful n nice

brandy l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donald S.  |  Overall Experience 
Rating:
5.0

Great staff and crew! I will most definitely recommend and use again as well!

PATRICK N.  |  Overall Experience 
Rating:
5.0

Excellent customer service and friendly staff.

Sheena H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

TERRI D.  |  First Impressions 
Rating:
5.0

Everything was great and Steven Curtis was so helpful, my reservations where screwed up but he took care of everything and welcomed me with great hospitality to the city...my moving overall experience with relocating was great and thank you Uhaul for making it possible

jennifer m.  |  First Impressions 
Rating:
3.0

I found rat feces on my belongings almost every time I went into that unit. I was paying waaay too much money to be dealing with rats

Kayla E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

pam r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tara C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jarian T.  |  Overall Experience 
Rating:
5.0

Cody and the rest of the staff were friendly and welcoming. Looking forward to a long and great relationship.

charles w.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

russell h.  |  Overall Experience 
Rating:
5.0

The manager really helped. Even though I had made a reservation for a storage unit with my credit card by phone with national U-Haul when I arrived the unit was no longer available. The manger was able to help me

Lyman H.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Carol C.  |  First Impressions 
Rating:
5.0

The guy who check me out was amazing. He was very friendly and helpful . I can’t remember his name but I know you’ll can pull it up. I’m glad I went Uhaul for my traveling and storage needs!!!

fiora l.  |  First Impressions 
Rating:
5.0

They helped out tremendously. Thank you Thank you

Terri W.  |  First Impressions 
Rating:
5.0

Made everything so very easy great service

Ralph R.  |  First Impressions 
Rating:
5.0

All that was expected was fulfilled.

jim s.  |  Reservation 
No reviews have been submitted for this location.

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