Customer Reviews for U-Haul Moving & Storage of Bensonhurst

7,344 reviews

6615 New Utrecht Ave   Bensonhurst, NY 11219
(At 67th Street)

(718) 232-1400

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(718) 232-1400

6615 New Utrecht Ave
Bensonhurst, NY 11219
(At 67th Street)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Quick check out

ABDOAHMED A. 
Rating:
5.0

Very easy very very excellent people over there working highly respect To them And very easy transaction and quick

MUSAEDMOHAMMED A. 
Rating:
5.0

WERY GOOD SERVICE

FAIK Z. 
Rating:
2.0

I called 20 minutes before I came to find out if truck is available and it was. over the phone. once I got there the lady behind the counter informed me that there is non available, I informed her about the phone call I made so she eventually said ok I have a truck for you, when I did go out to the parking lot I observed about 15 trucks, when I came back a few hours later to return I observed the exact amount of trucks still sitting there. I'll like to know why did she not want at first to rent me and why did she tell me all trucks unavailable. and yes, I look very presentable.

AVRAHAMY C. 
Rating:
5.0

Customer did not leave a comment.

ANDRIY M. 
Rating:
5.0

Thanks to uhaul

WASIMA E. 
Rating:
4.0

Wait time when I went to pick up the vehicle was about 10 minutes. I was not expecting that since made the reservation online an thought it would be quicker. All in all was a great experience and hope to do it again at your place. Thank you.

Aron B. 
Rating:
5.0

Customer did not leave a comment.

ZISHE S. 
Rating:
5.0

Customer did not leave a comment.

saul c.  |  First Impressions 
Rating:
5.0

Staff member that helped me when I went to pick up the truck was very helpful and patient. I wish I would have gotten his name.

Rafael F. 
Rating:
3.0

Customer did not leave a comment.

Zhouxing D. 
Rating:
5.0

allow customers to park in your huge vacant lot

OSAMAMAHMOOD S. 
Rating:
5.0

It has a drug smell ( it was cleaned but smelled like someone smoke in there prayer

SHLOMO W. 
Rating:
5.0

Customer did not leave a comment.

ANDREY S. 
Rating:
5.0

Customer did not leave a comment.

JAYZHIJIAN C. 
Rating:
4.0

Customer did not leave a comment.

Giovanni S. 
Rating:
5.0

Good

LUISALBERTO E. 
Rating:
5.0

Customer did not leave a comment.

ROBERTT C. 
Rating:
5.0

Exelente servicio

JOSELITO C. 
Rating:
5.0

Customer did not leave a comment.

Alexander V. 
Rating:
5.0

Customer did not leave a comment.

Marc N. 
Rating:
1.0

I used your services for good. I have reserved the truck. Uploaded documents. But when I came to pick up the truck, it turned out that I still needed to upload a lot of documents, for example, a photo of my passport and information about the employer. Do you often carry your passport with you? And what do you care about my employer?

ALEKSEISTANISLAV P. 
Rating:
5.0

Customer did not leave a comment.

Valeriia A. 
Rating:
5.0

Customer did not leave a comment.

juan M. 
Rating:
2.0

Customer service was not friendly and didn't do much to help in any way. Was not worth the cost just to rent a van for a couple of hours to transport stuff to storage. Will use another option next time.

DONALDE T. 
Rating:
5.0

Very nice service I recommend to anyone.

ROMULO G. 
Rating:
5.0

Customer did not leave a comment.

Isni P. 
Rating:
5.0

Customer did not leave a comment.

RUSLANRUSLANOVIC E. 
Rating:
5.0

❤️

WASIMA E. 
Rating:
5.0

Customer did not leave a comment.

CHENGCHI H. 
Rating:
5.0

Customer did not leave a comment.

Fridon A. 
Rating:
5.0

Customer did not leave a comment.

Kurt R. 
Rating:
3.0

The woman working there was terrific. Kind and efficient. Her male colleagues however were not very helpful.

GIANCLAUDIO A. 
Rating:
5.0

All good

Akhlak C. 
Rating:
5.0

Customer did not leave a comment.

tao L. 
Rating:
1.0

Customer did not leave a comment.

Rende H. 
Rating:
5.0

He's good service

ANTONIO O. 
Rating:
5.0

Customer did not leave a comment.

RENECOTTO P. 
Rating:
5.0

Your service is excellent

LILYSOLEDAD B. 
Rating:
5.0

Great experience. Very easy process.

LUCYCAROLINA N. 
Rating:
5.0

The wheel was a bit loose. Other than that my experience was great. First time user and if ever needed again, I will be back!!

MARIETHERESA ROS O. 
Rating:
5.0

Cargo van supposed to be full gas tank and not otherwise

MOHAMEDKARIM K. 
Rating:
5.0

Great service

KENNETHCHARLES F. 
Rating:
2.0

Rental truck glass is not clean and mirrors Service people not good No professional

ANDRZEJ W. 
Rating:
3.0

Checkout has to be made faster, I registered for vehicle online and it still took close to 30 minutes to get processed with only 1 customer in front of me and each cashier handling 1 customer.

STEPHEN T. 
Rating:
4.0

Customer did not leave a comment.

DANNYTIAN CAI F. 
Rating:
5.0

ignition cylinder was hard to turn. It took multiple times to turn it ..

GEDIMINAS L. 
Rating:
5.0

Customer did not leave a comment.

ANTHONYFRANK R. 
Rating:
5.0

Good attention especially the Man in charge of receiving returned van has excellent customer service

DANIELA O. 
Rating:
5.0

Uhaul the best company

WASIMA E. 
Rating:
5.0

Customer did not leave a comment.

KENNETHCHARLES F. 
Rating:
5.0

Customer did not leave a comment.

PATRICKGREG L. 
Rating:
1.0

My trailer was originally resaved for 930 AM, uhaul called me the night before to tell me that it won't be ready till 1130 AM. The straps on the car transporter were frayed and the ratcheting mechanism didn't function properly. Uhaul was the only place where my credit card left my hand in the past month, 24 hours later, I have a fraud alert, it seems like my credit card was compromised at your location. Please look into your employee activity there.

STEPHENT C. 
Rating:
3.0

Customer did not leave a comment.

JAVIERF C. 
Rating:
3.0

Customer did not leave a comment.

CRISTHIANGUILLER N. 
Rating:
3.0

Customer did not leave a comment.

stanley W. 
Rating:
5.0

Customer did not leave a comment.

JASONMICHAEL T. 
Rating:
5.0

Awesome service

Sardar C. 
Rating:
3.0

I spent time online checking in so that I wouldn't have to wait on line, I still did. They have no clue. The Van was disgustingly dirty. A.C blowing out warm air. The guy at the return station very lazy. I rented a dollie and asked him who to give it to . He said inside. I went inside and there was a long line. I told the woman who gets this and she said the guy outside. Total BS. I wasn't about to waste anymore time. I told her I already returned the van and I'm not waiting on line for the dollie. I told her that I was going to leave it against the wall by the counter and left. They are the slowest, laziest people over ever had to deal with at a Uhaul. Will never go there again

Frank S. 
Rating:
5.0

Customer did not leave a comment.

Patrick F. 
Rating:
5.0

We're good

Gennadiy P. 
Rating:
5.0

Exelente servicio

JOSELITO C. 
Rating:
5.0

Customer did not leave a comment.

WASIMA E. 
Rating:
3.0

Customer did not leave a comment.

Igor V. 
Rating:
5.0

Thank You

DENNISCHRISTOS G. 
Rating:
4.0

Customer did not leave a comment.

ROSARIA M. 
Rating:
5.0

Very satisfied

SALVATORE Z. 
Rating:
5.0

Customer did not leave a comment.

ANTHONYJ D. 
Rating:
5.0

Customer did not leave a comment.

ROBERTS B. 
Rating:
5.0

Everything is okay perfect

OTYHI F. 
Rating:
5.0

Customer did not leave a comment.

DAYANG C. 
Rating:
5.0

Customer did not leave a comment.

WASIMA E. 
Rating:
5.0

Customer did not leave a comment.

Juan-Carlos S. 
Rating:
1.0

Creo que deberian,traerme El truck Al frente y explicate Al cliente con detalle.y no El cliente buscar El truck Al parqueo y chequiarlo solo.creo que Seria lo mas recommendable..

DABINSONR Q. 
Rating:
5.0

Customer did not leave a comment.

HUMBERTO R. 
Rating:
3.0

Customer did not leave a comment.

Victor F. 
Rating:
5.0

Good place good employees

Javier V. 
Rating:
3.0

To make sure they all clean before giving it away , just like all rentals full tank of gas at pick up so return the same full tank of gas , they need more customers service

AHMEDA E. 
Rating:
5.0

Customer did not leave a comment.

AASIM A. 
Rating:
5.0

Nothing

ROBERTA W. 
Rating:
5.0

I love U-Haul of Bensonhurst! The staff is polite and professional. I would like to especially thank Daphne for her excellent service and always with a smile! U-Haul of Bensonhurst is lucky to have her on their team!

VANESSAL V. 
Rating:
5.0

fix your lockbox it is too difficult to open

JACOB S. 
Rating:
5.0

Excellent service throughout!! The agent that assisted when we came in was very professional and well detailed in providing instructions!

LILIANA D. 
Rating:
2.0

Customer did not leave a comment.

MINGXIANG C. 
Rating:
5.0

Customer did not leave a comment.

Raja K. 
Rating:
5.0

Customer did not leave a comment.

Mykola B. 
Rating:
5.0

Customer did not leave a comment.

Martin A. 
Rating:
5.0

I loved U-HAUL

WASIMA E. 
Rating:
5.0

Customer did not leave a comment.

PATSY B. 
Rating:
4.0

Great service!

Brittany B. 
Rating:
3.0

Customer did not leave a comment.

AHMAD W. 
Rating:
5.0

Customer did not leave a comment.

SANDY W. 
Rating:
5.0

It's a commercial vehicle can not take any parkways USB did not work Great back up Camrea Great side door Easy to load and unload DOORS OPEN COPLETLY IN THE BACK

MAYERYEHUDA F. 
Rating:
1.0

Came half an hour before 9am. Was asked will I return the trailer at 9 am in two days. Returned it the next evening. Was never told I'll be charged for THREE days. Very unprofessional.

SERGEY D. 
Rating:
4.0

Customer did not leave a comment.

Katelynn F. 
Rating:
5.0

Customer did not leave a comment.

juan S. 
Rating:
5.0

Very friendly and knowledgeable rep.

VITALI K. 
Rating:
3.0

The person receiving the truck wasn't friendly at all.

Ronnie B. 
Rating:
5.0

Customer did not leave a comment.

edmund W. 
Rating:
5.0

Customer did not leave a comment.

JOSELITO C. 
Rating:
5.0

Very good service

V M. 
Rating:
5.0

Customer did not leave a comment.

EVELYN G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOELN C.  |  Overall Experience 
Rating:
5.0

Kimberly was a godsend, helping to answer all my questions and make sure I had what I needed. She's a gem!

Christopher B.  |  Overall Experience 
Rating:
3.0

The customer service was incredible BUT, the storage facility was not great. You had to climb a ladder to add heavy items into the top storage level. This facility needs to be updated asap.

Natalie P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOELN C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHAGNIQUAH J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leonard V.  |  First Impressions 
Rating:
5.0

Good customer service. Would recommend to others.

susan m.  |  First Impressions 
Rating:
5.0

The customer service was very accommodating and accurate. She spoke very nicely and pleasant, even gave me a compliment. Every establishment should have a person like her working for them.

SILVANA I.  |  First Impressions 
No reviews have been submitted for this location.

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