Customer Reviews for U-Haul Moving & Storage of Birmingham

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Birmingham

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Anna T. on

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Mr. Brandon Hunter was very helpful and understanding to my situations and need customer service at its best

Richard T. on

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Customer did not leave a comment.

Dipanjan M. on

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26 feet uhaul is huge. Originally I was to rent a 20ft truck but due to scheduling conflict uhaul upgraded me to the 26ft truck. However from driving it I will say that unless needed don't use a 26ft truck. Its huge and cumbersome and difficult to maneuver.

Cleve G. on

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Monisha M. on

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Dana E. on

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All of the individuals I came into contact with were professional and very helpful. Would definitely recommend this location to friends.

brenda d. on

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Moving is very stressful but when you have a pleasant and quick transaction to get you started, it means the world.

Richard F. on

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Clodaugh W. on

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Teresa P. on

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Hire people with some since and respect, training in custom service, it was a unpleasant experience,as a matter of fact it was a disaster very unpleasant. What you can do is get better employes. Vehicle dirty and smell like cigar smoke which upset my sinus,12 miles empty on speed aramter,,the employee insisted it ha a quarter tank,?????????

Janeka M. on

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The new associate (Ray) was outstanding and his manager(Hunter) also. GREAT STAFF

Renea B. on

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Will use again!

William D. on

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The young man who helped us really went out of his way to make it work well. He went way above and beyond what we expected. Excellent experience!

Janiece V. on

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Was surprised that van floor was dirty/muddy. Rented from here before and van was spotless.

James N. on

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I feel like I could have been checked out at the return faster. But only 1 employee trying to do everything. I understand Sat is a busy day, why only 1 employee? Was told my rental would be cheaper if I returned in less than an hour. I was there but couldn't get waited on until it was to late.

David H. on

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The staff was unfriendly, aloof, and two appeared to be under the influence.

Ashley L. on

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Best storage place in town

Jessica M. on

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Customer service is poor. He acted like we were bothering him upon returning the truck. He wasn't very helpful at all. Overall i would rate my experience a 5. I wish i could give a higher score.

Jena J. on

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The guy was super nice and helped tremendously.

Centric S. on

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The rep who assisted me was awesome!!! Very professional, informative and personable..

Steven V. on

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Esther - Tree Of W. on

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Continue awesome service.

Cedrick C. on

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The only issue I had was I had to load the appliance dolly myself after I paid 10 extra dollars to rent them!!!! Not happy about that and had to pull my truck from the fleet myself!!!! Poor customer service!!!!!!!

Anika S. on

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Location was clean, however the staff did not prepare my rental as requested. It was very inconvenient because I had to come back to pick up my rental the day after I had it reserved. I called and was on hold for 45 minutes and never was able to get the issue fixed. The manager at the location gave me a small discount for my inconvenience but it was negligible.

Chrissy D. on

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stephanie l. on

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Rhonda F. on

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Jo B. on

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Evans A. on

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Sandy G. on

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Crystal C. on

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The actual Uhaul facility was awesome. The people in the facility extremely friendly. Customer service over the telephone is the complete opposite. You have some extremely rude and incompetent individuals working for this company. I have never in life experienced such a lack of professionalism or empathy for the people who literally help pay your salary. I would never suggest uhaul to anyone because of this. I would send them to metro, penske, I would even suggest they get several people with trucks to move their furniture rather than use uhaul because y'all are horrible AF! Uhaul is the most pathetic company and I don't know why you all are still in existence. I hope you all get shut down by the BBB.

CHRISTINA S. on

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We've used our storage unit for a few years until we could free up more space in our basement. We always found the facility clean, well maintained, accessible, and staffed by friendly folks!

Greg J. on

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Ahmad B. on

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Arrived 2 hours late.

Karen N. on

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Had reservations for a 10x10 unit. I was told that reservations do not count. Luckily a unit was available . It was smaller and we struggled to make it fit. What's the point of making a reservation

Allison M. on

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Clean and very helpful.....

James H. on

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Poorly managed , only talked to someone answer calls that was not at the location

Rita B. on

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The Staff were very friendly and helpful. I would diffidently use this place again should the need arise.

Charles D. on

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worked to help as much as possible.

Karen N. on

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My husband and I had a reservation for a 10x10 unit. When we got there I was informed that no 10x10 unit was available. I was offered a 7x10. What is the point of having a reservation? Disappointing.

Jamar J. on

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I was told that I had 24 hours access to my storage unit, but I didn't.

Kimberley L. on

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All of the staff were courteous.

THRACIE P. on

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Lakita was helpful, friendly, and patient with a good personality and attitude. She did a good job.

Tree of Life min w. on

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Extremely professional and courteous. Completely satisfied and would use again. Thank you

detra s. on

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The people were very nice.

Kimberley L. on

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The storage unit inside was a little further from the door than I had expected but it was ok.

PEGGIE W. on

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Staff want very helpful, very polite and patient.

Haley Y. on

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Customer service was excellent. Kim was quick, showed me to my unit and explained everything very well. I will refer any friends and use them again!

Carie W. on

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Great experience!

RICHARD M. on

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Great facility.

Brian M. on

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Friendly staff!

darryl h. on

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U guys cheated and lied to me, they were very unprofessional. I have a lawsuit out on u guys for selling my goods. I tried to come in and pay but was not allowed u will be hearing from my lawyer

Louis H. on

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The Managers at this location are "HORRIBLE". These 2 female managers are married and both have very unprofessional & disrespectul attitudes. Dealing with this U-Haul disgusted me. I rate an "F".

Eddie A. on

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Kim was EXTREMELY rude has no respect for the handicapped I was a blind patron and it was always something with her. I only stayed one month.

Wesley W. on

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it was great

ROGER M. on

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I had a very good experience, as the person who helped me was very knowledgeable and explained everything.

Anita L. on

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This facility has been used by us for the past 3 summers. It met all our needs. We have been pleased. Now, your truck rental service is something altogether different. Horrible, horrible, horrible.

DAVID J. on

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Great facility for our needs. Easy access and supportive staff made our years of storage to support two students convenient and helpful.

Joseph F. on

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This was the second summer we used this uhaul facility to store my daughters college stuff. Nice staff. Clean facility. We have been confident that our stuff is safe and well taken care of.

David M. on

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Very nice facilities and friendly and attentive staff. This is 2nd time using these facilities for summer storage and continue to have great experience. Thanks!

Kyle K. on

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Worked well for our summer needs of storing college furniture for our student

Tripp H. on

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Great location! Close to Samford.

Steven H. on

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You needd to fix your drinking fountain. NO WATER!

MELISSA S. on

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very friendly staff

JESUS R. on

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The jentleman in the front desk was very friendly and helpful. Alway going above and bellond to assist the costumers. I’m very pleased with the outstanding service. God Bless you all.

Takia S. on

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Essence S. on

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originally reserved a 5x10x10 and it stated it could fit up to 1200 sq feet and a 1-2 bedroom apartment. I lived in a 800 sq ft apartment and it would not fit. Guy who helped me was great though.

Tanner T. on

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Great facility.

GEAN V. on

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Very friendly staff.

dian s. on

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The staff was wonderful. The staff was very helpful and friendly.

Larry S. on

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gone do business again soon.

Rose B. on

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Thank you for being a great staff

Cynthia R. on

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was very happy to have a nice safe area and equipment to use