Customer Reviews for U-Haul Moving & Storage of Birmingham

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Birmingham

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Reading A. on

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Thomas Hudson A. on

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HANS-GEORG W. on

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Everything was perfect!

JOHN S. on

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Excellent staff and equipment. Will always use this location.

Juliette J. on

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Keep doing excellent

Juilet E. on

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Jo B. on

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DOTTIE S. on

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It’s a wonderful convenience to be able to rent a truck and store at the same location. I would recommend UHaul on Valley Avenue in Birmingham. Moving is awful but UHaul made it better.

BRUCE E. on

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Great and friendly staff..

NICHOLAS C. on

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They did not have the size truck that I reserved online ahead of time. I scheduled for 8:30, yet when I got there they had said it was 9:30. I had a text confirming 8:30. The gentleman at the counter of the second location they sent me to didn't look at me once until I left, even when he acknowledged me when I approached him. They had me drive back and forth between two locations twice in order to obtain both truck and tow dolly. This all set me back almost 3 hours on my departure, causing me to arrive to my new apartment at 12:30 am. I don't say all this to be a cry baby. Simply that there is much room for improvement and hopefully help you all: having the vehicle I requested or informing me that you don't have it (ahead of time), proper guest interaction for a business, providing discounts or something when there are large mistakes that set the guest back. I understand mistakes happen. If U-haul would have attempted to make up for these hiccups I might have been a loyal customer. The way that it was handled cause me to not want to use this company unless I have too. However, the gentleman at the first location that I had to drive back to was very helpful and got me on the road as efficiently as he could even though the business itself was not prepared for my rental! I don't remember his name sadly.

DARRY M. on

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Bruce P. on

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The vehicle could stand some upgrades. At low speeds, it seems to be struggling. The brakes were not as responsive as I would expect for a truck.

Collett P. on

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Tracy P. on

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Yves C. on

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Jeffrey L. on

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Customer service. Only 1 man working. Had to wait 15 minutes to be served

MIKE T. on

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My unit was on the back side adjacent to woods. It was a bit spooky to go back there when nobody was in the building, but I open carry for extra protection, so we had no problems.

John L. on

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KERRI G. on

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I won't rent from u-haul again. I rented less than 24 hours. I drove 204 miles and my bill was $133.00. I could have rented from Enterprise, they would have picked me up, I would have had unlimited mileage and my bill would have been $40-50. I did not understand the billing structure - I saw $19.95 per day and jumped on it. No problems with the equipment, location or personnel - all that was great. I just think it was terribly overpriced.

MARK C. on

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Contract 29528883 was for 9am pickup. Guy showed up at 9:50 am With no explanation. I got put behind others who Had pick up time between 9 and 10. I got the trailer at 10:22, putting me and my helpers behind schedule. Terrible customer service.

Scelelar J. on

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Exact same thing

Audrey N. on

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Mansel G. on

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This location was 45 minutes late opening up on Sunday December 15, 2019 on my return of the trailer. I was there 15 minutes early because I had an appointment. We had to call the GM and there was 6 customers outside waiting.

Edward F. on

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Better communication and better customer service

Jerri J. on

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The truck was disgusting!!!! There was sticky stuff throughout the cab and on the steering wheel. The truck looked liked it hadn't been cleaned in ages. Also, the guy with the dreads who assisted me was rude. They did not have the dolly we requested in for or move so we had to be charged an additional amount. This is the worse U-Haul experience and place I have ever been too.

BRANT B. on

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diane D. on

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Very good experience

ken N. on

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All good and very nice guys

patricia M. on

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Both men that checked me in and out were very friendly.

Graham B. on

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Great staff. Very friendly and helpful.

Kris A. on

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Easy drop off

Lawrence C. on

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Walk me out to the vehicle. Nice folk.

karleafa W. on

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Edward S. on

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Laura C. on

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Danielle F. on

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Angelica W. on

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The employee didn't have good customer service. I had to call customer services to help.

timberly P. on

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Sara M. on

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Very helpful very professional!!!!!!!!

Javaris P. on

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I reserved a rental earlier in the day in person for 24hrs. When I returned to pick up the truck, I was told that my reservation had been changed by dispatch for only a 12hr truck. Inconvenience and subpar customer service was the game for this transaction. Would not recommend.

Shana M. on

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Lawana S. on

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Brandon was knowledgeable, attentive and helpful

Diavion W. on

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The truck that was given was out dated and was not acting right. More so just needs more up to date trucks also the truck didn’t have gas in it when we received it and so we got stuck at one point because the uhaul wasn’t cranking up.

GARY D. on

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The young man tending the facility was very polite and helpful. The facility was clean and orderly. Thanks.

Edith J. on

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Kevin F. on

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Charles D. on

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Payed for a month at a time through my debit card. Three days into my final month, I moved out of unit. Uhaul would not refund the remaining 27 days. Not Good! Bad on Uhaul!

jeff G. on

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I have rented from this location several times. Always a good experience

Richard C. on

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I did not get a receipt for turning in the truck and the girl behind the counter would not allow me to ask any questions. She said it was her second day on the job and had been left alone.

GLORIA C. on

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Shameka P. on

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THOMAS W. on

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Amanda E. on

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Charles F. on

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I do not have any issues with how this location performed their duties. The truck was in a great mechanical condition and clean. Customer service was very professional. Well done UHaul!

jeff G. on

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Everything went well. Trailer was great for moving

Kimberly S. on

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Tawasha F. on

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kennith J. on

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Bobby M. on

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Good

Kevin D. on

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Dis not get my credit that i was told i would get

Anna T. on

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Mr. Brandon Hunter was very helpful and understanding to my situations and need customer service at its best

Richard T. on

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Dipanjan M. on

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26 feet uhaul is huge. Originally I was to rent a 20ft truck but due to scheduling conflict uhaul upgraded me to the 26ft truck. However from driving it I will say that unless needed don't use a 26ft truck. Its huge and cumbersome and difficult to maneuver.

Cleve G. on

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Monisha M. on

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Dana E. on

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All of the individuals I came into contact with were professional and very helpful. Would definitely recommend this location to friends.

brenda D. on

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Moving is very stressful but when you have a pleasant and quick transaction to get you started, it means the world.

Richard F. on

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Clodaugh W. on

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Teresa P. on

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Hire people with some since and respect, training in custom service, it was a unpleasant experience,as a matter of fact it was a disaster very unpleasant. What you can do is get better employes. Vehicle dirty and smell like cigar smoke which upset my sinus,12 miles empty on speed aramter,,the employee insisted it ha a quarter tank,?????????

Janeka M. on

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The new associate (Ray) was outstanding and his manager(Hunter) also. GREAT STAFF

Renea B. on

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Will use again!

William D. on

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The young man who helped us really went out of his way to make it work well. He went way above and beyond what we expected. Excellent experience!

Janiece V. on

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Was surprised that van floor was dirty/muddy. Rented from here before and van was spotless.

James N. on

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I feel like I could have been checked out at the return faster. But only 1 employee trying to do everything. I understand Sat is a busy day, why only 1 employee? Was told my rental would be cheaper if I returned in less than an hour. I was there but couldn't get waited on until it was to late.

David H. on

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The staff was unfriendly, aloof, and two appeared to be under the influence.

Ashley L. on

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Best storage place in town

Jessica M. on

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Customer service is poor. He acted like we were bothering him upon returning the truck. He wasn't very helpful at all. Overall i would rate my experience a 5. I wish i could give a higher score.

Jena J. on

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The guy was super nice and helped tremendously.

Centric S. on

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The rep who assisted me was awesome!!! Very professional, informative and personable..

Steven V. on

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Esther - Tree Of W. on

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Continue awesome service.

Cedrick C. on

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The only issue I had was I had to load the appliance dolly myself after I paid 10 extra dollars to rent them!!!! Not happy about that and had to pull my truck from the fleet myself!!!! Poor customer service!!!!!!!

Anika S. on

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Location was clean, however the staff did not prepare my rental as requested. It was very inconvenient because I had to come back to pick up my rental the day after I had it reserved. I called and was on hold for 45 minutes and never was able to get the issue fixed. The manager at the location gave me a small discount for my inconvenience but it was negligible.

Chrissy D. on

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stephanie L. on

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Rhonda F. on

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Jo B. on

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Evans A. on

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Sandy G. on

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Crystal C. on

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The actual Uhaul facility was awesome. The people in the facility extremely friendly. Customer service over the telephone is the complete opposite. You have some extremely rude and incompetent individuals working for this company. I have never in life experienced such a lack of professionalism or empathy for the people who literally help pay your salary. I would never suggest uhaul to anyone because of this. I would send them to metro, penske, I would even suggest they get several people with trucks to move their furniture rather than use uhaul because y'all are horrible AF! Uhaul is the most pathetic company and I don't know why you all are still in existence. I hope you all get shut down by the BBB.

CHRISTINA S. on

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We've used our storage unit for a few years until we could free up more space in our basement. We always found the facility clean, well maintained, accessible, and staffed by friendly folks!

Greg J. on

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Ahmad B. on

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Arrived 2 hours late.

Freda B. on

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I needed to store my furniture at the same location I rented the truck and I was total chaos. The unit reserved wasn't available and I had to drive to another location. I spent 2 hours looking for a unit not available.

Sidney C. on

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Dorsette J. on

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I went into the Pelham Al location this past Monday to reserve a 20ft. Truck.... i thought everything was okay. Went back Friday afternoon to confirm, I was told that I did not have a reservation, every time I tried to ask a question I was interrupted by the attendant, Finally I had to raise my voice. After all of that, I made another reservation thinking that everything was okay. I received a text confirmation. This time the date, time and address was wrong on top of that I still had to call to change it and pickup the truck from another location, very disappointing. NEVER again.

Robert C. on

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Karen N. on

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Had reservations for a 10x10 unit. I was told that reservations do not count. Luckily a unit was available . It was smaller and we struggled to make it fit. What's the point of making a reservation

Terry S. on

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Allison M. on

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Clean and very helpful.....

Anna H. on

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clodaugh W. on

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Great place to rent from with friendly staff.

Audrey N. on

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Nothing

Andrew R. on

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denise D. on

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The attendant was pleasant and friendly. It was quick and easy to get the truck and also return it. Just a great experience.

Jimmie R. on

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The person that helped me was very friendly and helpful. I will rent from him again in the future.

Albert S. on

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Customer did not leave a comment.

Edsel D. on

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I had to use this drop off location because the one originally booked not longer existed. Oxmoor Texaco was booked on the website, but was not in business when I tried to drop off. U-Haul Moving & Storage of Birmingham was very helpful and took the return without question.

Justin T. on

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It was crowded and kind of confusing, but was fine enough. I still don’t know what I’m being charged, though. And all the trouble I had, I know I’m going to have issues with what I was charged versus what I was promised.

James H. on

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Poorly managed , only talked to someone answer calls that was not at the location

Rita B. on

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The Staff were very friendly and helpful. I would diffidently use this place again should the need arise.

Charles D. on

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worked to help as much as possible.

Karen N. on

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My husband and I had a reservation for a 10x10 unit. When we got there I was informed that no 10x10 unit was available. I was offered a 7x10. What is the point of having a reservation? Disappointing.

Jamar J. on

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I was told that I had 24 hours access to my storage unit, but I didn't.

Kimberley L. on

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All of the staff were courteous.

THRACIE P. on

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Lakita was helpful, friendly, and patient with a good personality and attitude. She did a good job.

Tree of Life min w. on

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Extremely professional and courteous. Completely satisfied and would use again. Thank you

detra s. on

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The people were very nice.

Kimberley L. on

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The storage unit inside was a little further from the door than I had expected but it was ok.

PEGGIE W. on

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Staff want very helpful, very polite and patient.

Haley Y. on

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Customer service was excellent. Kim was quick, showed me to my unit and explained everything very well. I will refer any friends and use them again!

Carie W. on

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Great experience!

RICHARD M. on

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Great facility.

Brian M. on

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Friendly staff!

darryl h. on

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U guys cheated and lied to me, they were very unprofessional. I have a lawsuit out on u guys for selling my goods. I tried to come in and pay but was not allowed u will be hearing from my lawyer

Louis H. on

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The Managers at this location are "HORRIBLE". These 2 female managers are married and both have very unprofessional & disrespectul attitudes. Dealing with this U-Haul disgusted me. I rate an "F".

Eddie A. on

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Kim was EXTREMELY rude has no respect for the handicapped I was a blind patron and it was always something with her. I only stayed one month.

Wesley W. on

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it was great

ROGER M. on

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I had a very good experience, as the person who helped me was very knowledgeable and explained everything.

Anita L. on

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This facility has been used by us for the past 3 summers. It met all our needs. We have been pleased. Now, your truck rental service is something altogether different. Horrible, horrible, horrible.

DAVID J. on

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Great facility for our needs. Easy access and supportive staff made our years of storage to support two students convenient and helpful.

Joseph F. on

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This was the second summer we used this uhaul facility to store my daughters college stuff. Nice staff. Clean facility. We have been confident that our stuff is safe and well taken care of.

David M. on

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Very nice facilities and friendly and attentive staff. This is 2nd time using these facilities for summer storage and continue to have great experience. Thanks!

Kyle K. on

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Worked well for our summer needs of storing college furniture for our student

Tripp H. on

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Great location! Close to Samford.

Steven H. on

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You needd to fix your drinking fountain. NO WATER!

MELISSA S. on

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very friendly staff

JESUS R. on

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The jentleman in the front desk was very friendly and helpful. Alway going above and bellond to assist the costumers. I’m very pleased with the outstanding service. God Bless you all.

Takia S. on

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Essence S. on

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originally reserved a 5x10x10 and it stated it could fit up to 1200 sq feet and a 1-2 bedroom apartment. I lived in a 800 sq ft apartment and it would not fit. Guy who helped me was great though.

Tanner T. on

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Great facility.

GEAN V. on

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Very friendly staff.

dian s. on

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The staff was wonderful. The staff was very helpful and friendly.

Larry S. on

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gone do business again soon.

Rose B. on

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Thank you for being a great staff

Cynthia R. on

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was very happy to have a nice safe area and equipment to use