Customer Reviews for U-Haul Moving & Storage of Birmingham

2368 reviews

540 Valley Ave   Birmingham, AL 35209
(Two miles West of Vulcan)

(205) 942-6833

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(205) 942-6833

540 Valley Ave
Birmingham, AL 35209
(Two miles West of Vulcan)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

The individual working the desk (pick-up and drop-off) was phenomenal. Great attitude and great customer service. He focused on the needs we had and delivered.

KEVIN M. 
Rating:
3.0

Retire that truck. Horrible condition. Door seals passed a ton of aid. Mirrors are loose. Entire cab rattles. Cab leaks water. Worst vehicle I've ever driven.

Chad B. 
Rating:
5.0

Customer did not leave a comment.

Will J. 
Rating:
5.0

Customer did not leave a comment.

Angela F.  |  First Impressions 
Rating:
5.0

The girls there were wonderful. They saved the day for us. We had experienced a total failure from U-Haul regarding a truck we were supposed to have picked up at another location. We had waited 3 hours at the first location and nobody ever showed up to get us our truck. We found the location at 540Valley road and they were able to rent us a trailer. Great people at the 540 Valley location.

John A. 
Rating:
5.0

Customer did not leave a comment.

ANDRA A. 
Rating:
5.0

The Uhaul employees at 540 Valley Ave bent over backwards to help me on 7/29/21.

Christina B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pamela D. 
Rating:
5.0

The man that assisted me was super nice and helpful. I was not in a very good mood at the time, and he still had me laughing by the end. It was easy to rent and easy to return the vehicle.

LAUREN L. 
Rating:
3.0

I was charged $20 for out of hours service fee stating the U-haul was returned on the 21/07/2021 at 8am, where I had actually returned it on the 20/07/21 @ 18:30 dropping the keys to the front desk personnel, being within the 4 hours rental period and during the opening hours. I had emailed this to no response and also tried to call u-hault to face a long wait time

Anandbhai P. 
Rating:
5.0

Customer did not leave a comment.

Charles F. 
Rating:
5.0

Customer did not leave a comment.

Jerry S. 
Rating:
5.0

It was a wonderful experience. Jordan was helpful and courteous.

Beth C. 
Rating:
5.0

Customer did not leave a comment.

PHILIP W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Joseph H. 
Rating:
5.0

Customer did not leave a comment.

david g.  |  Overall Experience 
Rating:
4.0

Cost is too high. Gas tank should be full when vehicle is picked up.

Gelare G. 
Rating:
2.0

I was not charged the correct amount! I was over charged. I have called several times only to be left on hold for over an hour. Would be GREAT if someone would call me back!

Michelle M. 
Rating:
1.0

Customer did not leave a comment.

SUKOJI K. 
Rating:
3.0

Customer did not leave a comment.

Cynthia c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARLA D. 
Rating:
5.0

Customer did not leave a comment.

BRANDON H. 
Rating:
5.0

Jordan and Brandon were very helpful and provided excellent customer service. I will certainly recommend this location.

Stephanie H. 
Rating:
5.0

Customer did not leave a comment.

Brad S. 
Rating:
1.0

Worst experience ever.540 Valley Ave, Birmingham, Ala. dropped same day rented got certified letter u haul not returned. GM Brandon rude and no help at all in resolving issue. After years of being a loyal customer I will Never use uhaul again.

STEVEN L. 
Rating:
5.0

Customer service was excellent. Jordan and Brandon were very helpful and knowledgeable of their job. These two gentlemen are truly an asset to your U-haul team.

Stephanie H.  |  First Impressions 
Rating:
2.0

For, the first time in my life I felt a racial prejudice because of the actions of the attendant. He about rammed my vehicle with his go cart. It took him 50 min to check in a lady for a storage unit!

ARNOLD M. 
Rating:
5.0

Customer did not leave a comment.

Francis D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KARLOS C. 
Rating:
5.0

N/,a

Will K. 
Rating:
3.0

Customer did not leave a comment.

Cely T.  |  First Impressions 
Rating:
5.0

Thanks

Cynthia G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cris M. 
Rating:
5.0

Customer did not leave a comment.

Paige J. 
Rating:
4.0

Customer did not leave a comment.

amber S. 
Rating:
4.0

Customer did not leave a comment.

Renee G.  |  Overall Experience 
Rating:
5.0

N/A

ARDATRA J. 
Rating:
5.0

No issues

Charles F. 
Rating:
5.0

Customer did not leave a comment.

RONALD K. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
3.0

Customer did not leave a comment.

FREDDIE B. 
Rating:
5.0

Not to change a very friendly and professional employee. The truck was a little old and noisy, but it did its job.

SERENA S. 
Rating:
5.0

Customer did not leave a comment.

jasmine m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ben E.  |  Overall Experience 
Rating:
5.0

The Manager at this location is who helped us. Professional and efficient. That's not all.......He did all of this with a car trailer that he hooked up for us all in the pouring rain. No complaining, no hesitation, just fantastic professionalism at its best. Thank you

Robert W. 
Rating:
5.0

Customer did not leave a comment.

Todd B. 
Rating:
5.0

Brandon Hunt at your Valley Avenue location in Birmingham made ALL the difference. He worked with me to find the storage space we needed, following up with me on multiple occasions. He is the reason iHaul receives an excellent review. Pam

Pam S.  |  First Impressions 
Rating:
4.0

People were nice.

JOHN K. 
Rating:
5.0

Professional and fast service. Second time using this location and will be back. Thank you!

KEVIN F. 
Rating:
5.0

Customer did not leave a comment.

Connor M. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey B. 
Rating:
5.0

Customer did not leave a comment.

Nicole M. 
Rating:
5.0

Staff was friendly and rental process was easy.

KAYOTRIS B. 
Rating:
5.0

very low gas mileage. I rented a 20 foot truck and drove it 39 miles. It took 5 gal . that's just over 7mpg. seems very low.

STEPHEN D. 
Rating:
5.0

Customer did not leave a comment.

Charles B. 
Rating:
5.0

Management and staff provided excellent support in the move out process.

Donald J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DARYL M. 
Rating:
5.0

Customer did not leave a comment.

Aleashia W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GEOFFREY R. 
Rating:
5.0

Customer did not leave a comment.

Dawna S.  |  First Impressions 
Rating:
5.0

Brandon was extremely kind and helpful. Whole process was very easy.

Hunter J.  |  First Impressions 
Rating:
5.0

Keep exceeding customers expectations in the use of the storage facility.

DONALD J. 
Rating:
5.0

Customer did not leave a comment.

KAREN D. 
Rating:
3.0

Customer did not leave a comment.

Amanda W.  |  Overall Experience 
Rating:
5.0

The manager at this location was very helpful, appreciative and courteous. Couldn’t ask for better customer service anywhere else. I do ask as Uhaul as a business do. Make inside enclosed climate control storage units with building access with double doors where you can access them with larger furniture or whatever. We had to store an art piece at a location at UAB because it wouldn’t fit in the single access doors. It was an 4X8X2 enclosed art piece crate. We lacked about 2 inches from being able to get it through the inside access doors to the hallway to our storage room. But besides that, no complaints what so ever. Thanks Mr Phillips.

Charles P.  |  Overall Experience 
Rating:
1.0

The rental was about 45 minutes late which costs an additional 24 hours. That is ridiculous. The compNy should be a little more customer friendly. A full days charge for 45 is excessive. But with storage prices being ridiculous as well I should expect no different

Johnnie J. 
Rating:
5.0

Customer did not leave a comment.

Julia B. 
Rating:
5.0

When ever your customers rent from here and have to return your trucks after hours. Please make sure that your customers have some where to park the trucks on returning them. The club has all of your parking spaces filled up with no where to park the trucks.

WANDA F. 
Rating:
5.0

Customer did not leave a comment.

Arthur R. 
Rating:
4.0

Customer did not leave a comment.

XANTHIA C. 
Rating:
3.0

My trailer was not available at the intended location. Was sent here as a back up. The people were very nice ( much nicer than at the original site0

John R. 
Rating:
5.0

No line no wait. I really would recommend this location to others. I tried to call in and let them know I would be returning the truck the next day however I was in line the longest with customer service thru the customer service number. Wish I could of gotten a discount of some sort. This will not discourage me from using this company again.

APRIL K. 
Rating:
5.0

Excellent experience throughout the years! I would highly recommend!!!

ASHIYA b.  |  Overall Experience 
Rating:
2.0

I don’t think I would recommend uhaul anything at this point. I reserved a truck that was unavailable when I got there so I’m not sure the point of a Reservation. Also I need to get in touch with someone and cannot connect with a human about this storage facility. I’ve called multiple times and been on hold for the longest wait times eventually having to hang up, I’ve emailed, tried online chat and still cannot get the help I need. I hired movers who showed up with two movers when I ordered 3. Then it was very difficult to get my refund, because at one point they hung on when I called. Four times in a row. They wouldn’t answer they just picked up and hung up. It was not a pleasant uhaul experience.

WENDY H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher G. 
Rating:
5.0

Customer did not leave a comment.

CHARLES G. 
Rating:
5.0

Customer did not leave a comment.

Lindsey K.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

William J. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER H.  |  Overall Experience 
Rating:
5.0

Very easy to drop off the trailer and the attendant was very helpful and courteous

ROBERT W. 
Rating:
5.0

Customer did not leave a comment.

SHEILA A. 
Rating:
5.0

Customer did not leave a comment.

William G. 
Rating:
5.0

Customer did not leave a comment.

Mohammed A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CONSTANCE C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Micah H. 
Rating:
5.0

Customer did not leave a comment.

Constance C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GILBERTO P. 
Rating:
5.0

Nothing, manager on duty was fantastic! Helped me adjust my reservation to be more affordable to fit my needs. Was on top of his game and very customer service forward. We shared conversation on truck accessories and I hope that new hitch works out for him!! Thank you!!

Christy J. 
Rating:
4.0

Customer did not leave a comment.

Steven J. 
Rating:
1.0

Any overnight staff would be nice instead of the man that's there impersonating staff

Youvondra M. 
Rating:
4.0

Customer did not leave a comment.

Blair B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER H. 
Rating:
3.0

Customer did not leave a comment.

BRIAN C. 
Rating:
4.0

The drop off location was incorrect. I need to make sure I’m not charged $1000.00 my original drop off on the phone was Bessemer RD 35208 bham then an hour after the drop off a representative called me warning me of outrageous charges. We used the truck in a 10hr time frame, utilized UHAUL storage I spent over $600 in one day with this company now threats of a $1000 charge because a communications error. Can someone please make sure I’m not charged the fee. 205.667.3018 I will call the scheduling office at 9a today

Michelle M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANNETTE M. 
Rating:
4.0

Customer did not leave a comment.

Tim I. 
Rating:
5.0

When customers call someone needs to answer right away.... it takes entirely too long to talk to someone.....

JACQUELINE I. 
Rating:
5.0

Customer did not leave a comment.

alessandro b.  |  Overall Experience 
Rating:
4.0

Steep location for inexperienced drivers.

Keith S. 
Rating:
5.0

Customer did not leave a comment.

Amanda W.  |  First Impressions 
Rating:
3.0

Place was clean and well kept. But employee was way more busy talking on his phone and texting. He went out to check on mileage and finally I went outside to look at him so he'd get off his phone and check me out.

LILLA S. 
Rating:
1.0

Rude.

KATIE W. 
Rating:
5.0

Customer did not leave a comment.

MARCUS B. 
Rating:
4.0

Customer did not leave a comment.

ANDRES S. 
Rating:
5.0

Customer did not leave a comment.

Kevin F. 
Rating:
5.0

Great location. Great service.

RON V. 
Rating:
5.0

They were super helpful and pleasant!! Made getting all hooked up a breeze.

LAURA C. 
Rating:
4.0

Was there for years. First owners were excellent. Second owners not so much very rude. People over the last year have been

James N.  |  Overall Experience 
Rating:
5.0

The young man that helped me was very efficient and pleasant.

Frances R. 
Rating:
5.0

Customer did not leave a comment.

Latonya S. 
Rating:
5.0

Customer did not leave a comment.

karleafa w.  |  First Impressions 
Rating:
5.0

This is always my location to rent a rental van. Employees as always very helpful.

Marnie B. 
Rating:
1.0

Customer did not leave a comment.

TAYLOR C. 
Rating:
3.0

Customer did not leave a comment.

KARLISHA R. 
Rating:
4.0

Fuel was not in the position stated.

CHERISE M. 
Rating:
4.0

Customer did not leave a comment.

TOMERIA J. 
Rating:
5.0

Marvin made things simple and clear.

debrah d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kassandra H.  |  Overall Experience 
Rating:
5.0

The young lady named Jess was very patient and helpful. She provided excellent and thorough customer service.

ANITA J.  |  Overall Experience 
Rating:
5.0

Need to correct address 1952 cansler ave Birmingham Alabama 35214

Regina P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

KAREN K. 
Rating:
5.0

Customer did not leave a comment.

ANDREA G. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
4.0

Customer did not leave a comment.

Blanca I. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
1.0

Customer did not leave a comment.

STEPHANE B. 
Rating:
4.0

Have a running vehicle or paying the 50 bucks you promised would be a nice start.

STEPHANE B. 
Rating:
1.0

The general manager had a bad attitude and really needs to treat customers better

KENNETH T. 
Rating:
5.0

Customer did not leave a comment.

Michael J. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM P. 
Rating:
5.0

Very easy to drop off. Brandon (I tii hi ink that's his name) was super helpful and friendly.

DEAN B. 
Rating:
5.0

Brandon was friendly and efficient! This was one of my best experiences with truck rental. Covid precautions were in place and Brandon sanitized the cabin of truck just before handing over the keys.

SUSAN S. 
Rating:
4.0

Customer did not leave a comment.

ALESSANDRA L. 
Rating:
5.0

Customer did not leave a comment.

Brian C. 
Rating:
4.0

Customer did not leave a comment.

Brandon W. 
Rating:
5.0

Customer did not leave a comment.

Hafid P. 
Rating:
5.0

Customer did not leave a comment.

Nathaniel M.  |  First Impressions 
Rating:
5.0

Current management and staff are amazing! Truth be told - this location has always had great management and staff. But the current manager and the young man who checked me out - best in the business!! Kind and always willing to help! Customer service is critical and the manager & young man exemplify this. Please - if there is a way to recognize both of them, please do! Moving out was emotional and they were so kind.

EMILY H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tamara H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tamara H.  |  First Impressions 
Rating:
4.0

Fast and efficient service. Great access hours and a really convenient location.

jeff l.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Med T.  |  Overall Experience 
Rating:
3.0

He wasn't friendly but he wasn't rude. He definitely got the job done. Me personally I don't care if you are friendly just as long as you aren't rude. He wasn't rude at all, very helpful and got the job done.

catherine p.  |  First Impressions 
Rating:
4.0

Secure, well-maintained, pest-free facility with friendly, helpful staff. My only issue is with the main U-Haul call line (not this location): I moved out on rent day and they refused to refund any of the rent, so I ended up paying the full month's rent for one day.

ELIZABETH E.  |  Overall Experience 
Rating:
5.0

Very convenient and clean.

Martha S.  |  Overall Experience 
Rating:
5.0

Great experience with the young man. Keep him there we need, more good employee's like him.

KIM M.  |  First Impressions 
Rating:
1.0

If I am rating this solely on our check in experience - then it was great. The staff were very friendly and helped show us where our unit was and was very helpful in showing us the size options of the units. Fast forward to a week later - my husband drives over to drop off some items at the unit. Our code isn't working and he's confused as to why. Turns out we were "moved out of the system", our code was cancelled and a lock was put on our unit. Absolutely no notice whatsoever. Had we not shown up today our unit would have probably been sold, cleaned out, etc. And all of our belongings gone. Is it customary to move someone out without any notice whatsoever?!? He ended up having to resubmit all our information and start a new contract since our other one had been cancelled out. Thankfully we showed up today or who knows what would have happened.

Staci R.  |  Overall Experience 
Rating:
5.0

Natasha was outstanding!

isabelle r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHEMERE A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STACEY B.  |  First Impressions 
Rating:
1.0

I moved out a month and a half ago and informed the manager and they still tried to charge me. I'm not sure of the business you're running, but placing charges on a closed out unit is ridiculous. You should be ashamed of your staff.

Eric G.  |  Overall Experience 
Rating:
5.0

The gentleman that worked the front office went out of his way to create a pleasurable experience and helped thought the process from start to finish and made sure I was satisfied.

Ron V.  |  First Impressions 
Rating:
5.0

I wish I have got the young name but he was Awesome

angela s.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Santana T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Renee B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andy C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARTIN E.  |  Overall Experience 
Rating:
5.0

Shandon was wonderful in helping us with our moving process. Their were a lot of people dropping off their trucks and he made sure we were taken care of in a timely fashion. He went above and beyond!

Taylor L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

linda k.  |  Overall Experience 
Rating:
5.0

Brandon, your on-site person was knowledgeable and friendly.

Clifford q.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Desiree T.  |  Overall Experience 
Rating:
5.0

Brandon, the general manager, was very friendly and helpful. The unit was clean and easy to access. Overall great experience.

Audrey C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kimberley P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Iris P.  |  First Impressions 
Rating:
3.0

Smooth move out! But 100 pending from truck rental should have been released immediately as I was told by staff it would be same day.

Shana M.  |  Overall Experience 
Rating:
5.0

Everything was great

HOWARD K.  |  Overall Experience 
Rating:
5.0

Great experience! Thank you🤓

denise t.  |  Overall Experience 
Rating:
5.0

Everything was perfect!

HANS-GEORG W.  |  Overall Experience 
Rating:
5.0

It’s a wonderful convenience to be able to rent a truck and store at the same location. I would recommend UHaul on Valley Avenue in Birmingham. Moving is awful but UHaul made it better.

DOTTIE S.  |  Overall Experience 
Rating:
5.0

Great and friendly staff..

BRUCE E.  |  Overall Experience 
Rating:
5.0

My unit was on the back side adjacent to woods. It was a bit spooky to go back there when nobody was in the building, but I open carry for extra protection, so we had no problems.

MIKE T.  |  Overall Experience 
Rating:
2.0

Payed for a month at a time through my debit card. Three days into my final month, I moved out of unit. Uhaul would not refund the remaining 27 days. Not Good! Bad on Uhaul!

Charles D.  |  Overall Experience 
Rating:
5.0

Will use again!

Renea B.  |  Overall Experience 
Rating:
5.0

Clean and very helpful.....

Allison M.  |  First Impressions 
Rating:
4.0

worked to help as much as possible.

Charles D.  |  First Impressions 
Rating:
5.0

Lakita was helpful, friendly, and patient with a good personality and attitude. She did a good job.

THRACIE P.  |  First Impressions 
Rating:
5.0

Extremely professional and courteous. Completely satisfied and would use again. Thank you

Tree of Life min w.  |  First Impressions 
Rating:
4.0

The people were very nice.

detra s.  |  First Impressions 
No reviews have been submitted for this location.

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