Staff was friendly and rental process was easy.KAYOTRIS B.
Customer Reviews for U-Haul Moving & Storage of Birmingham
Birmingham, AL 35209
(Two miles West of Vulcan)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
very low gas mileage. I rented a 20 foot truck and drove it 39 miles. It took 5 gal . that's just over 7mpg. seems very low.STEPHEN D.
Customer did not leave a comment.Charles B.
Management and staff provided excellent support in the move out process.Donald J. | Overall Experience
Customer did not leave a comment.DARYL M.
Customer did not leave a comment.Aleashia W. | Overall Experience
Customer did not leave a comment.GEOFFREY R.
Customer did not leave a comment.Dawna S. | First Impressions
Brandon was extremely kind and helpful. Whole process was very easy.Hunter J. | First Impressions
Keep exceeding customers expectations in the use of the storage facility.DONALD J.
Customer did not leave a comment.KAREN D.
Customer did not leave a comment.Amanda W. | Overall Experience
The manager at this location was very helpful, appreciative and courteous. Couldn’t ask for better customer service anywhere else. I do ask as Uhaul as a business do. Make inside enclosed climate control storage units with building access with double doors where you can access them with larger furniture or whatever. We had to store an art piece at a location at UAB because it wouldn’t fit in the single access doors. It was an 4X8X2 enclosed art piece crate. We lacked about 2 inches from being able to get it through the inside access doors to the hallway to our storage room. But besides that, no complaints what so ever. Thanks Mr Phillips.Charles P. | Overall Experience
The rental was about 45 minutes late which costs an additional 24 hours. That is ridiculous. The compNy should be a little more customer friendly. A full days charge for 45 is excessive. But with storage prices being ridiculous as well I should expect no differentJohnnie J.
Customer did not leave a comment.Julia B.
When ever your customers rent from here and have to return your trucks after hours. Please make sure that your customers have some where to park the trucks on returning them. The club has all of your parking spaces filled up with no where to park the trucks.WANDA F.
Customer did not leave a comment.Arthur R.
Customer did not leave a comment.XANTHIA C.
My trailer was not available at the intended location. Was sent here as a back up. The people were very nice ( much nicer than at the original site0John R.
No line no wait. I really would recommend this location to others. I tried to call in and let them know I would be returning the truck the next day however I was in line the longest with customer service thru the customer service number. Wish I could of gotten a discount of some sort. This will not discourage me from using this company again.APRIL K.
Excellent experience throughout the years! I would highly recommend!!!ASHIYA b. | Overall Experience
I don’t think I would recommend uhaul anything at this point. I reserved a truck that was unavailable when I got there so I’m not sure the point of a Reservation. Also I need to get in touch with someone and cannot connect with a human about this storage facility. I’ve called multiple times and been on hold for the longest wait times eventually having to hang up, I’ve emailed, tried online chat and still cannot get the help I need. I hired movers who showed up with two movers when I ordered 3. Then it was very difficult to get my refund, because at one point they hung on when I called. Four times in a row. They wouldn’t answer they just picked up and hung up. It was not a pleasant uhaul experience.WENDY H. | First Impressions
Customer did not leave a comment.Christopher G.
Customer did not leave a comment.CHARLES G.
Customer did not leave a comment.Lindsey K. | Online Move In
Customer did not leave a comment.William J.
Customer did not leave a comment.CHRISTOPHER H. | Overall Experience
Very easy to drop off the trailer and the attendant was very helpful and courteousROBERT W.
Customer did not leave a comment.SHEILA A.
Customer did not leave a comment.William G.
Customer did not leave a comment.Mohammed A. | First Impressions
Customer did not leave a comment.CONSTANCE C. | Overall Experience
Customer did not leave a comment.Micah H.
Customer did not leave a comment.Constance C. | Overall Experience
Customer did not leave a comment.GILBERTO P.
Nothing, manager on duty was fantastic! Helped me adjust my reservation to be more affordable to fit my needs. Was on top of his game and very customer service forward. We shared conversation on truck accessories and I hope that new hitch works out for him!! Thank you!!Christy J.
Customer did not leave a comment.Steven J.
Any overnight staff would be nice instead of the man that's there impersonating staffYouvondra M.
Customer did not leave a comment.Blair B. | First Impressions
Customer did not leave a comment.CHRISTOPHER H. | First Impressions
Customer did not leave a comment.CHRISTOPHER H.
Customer did not leave a comment.BRIAN C.
The drop off location was incorrect. I need to make sure I’m not charged $1000.00 my original drop off on the phone was Bessemer RD 35208 bham then an hour after the drop off a representative called me warning me of outrageous charges. We used the truck in a 10hr time frame, utilized UHAUL storage I spent over $600 in one day with this company now threats of a $1000 charge because a communications error. Can someone please make sure I’m not charged the fee. 205.667.3018 I will call the scheduling office at 9a todayMichelle M. | First Impressions
Customer did not leave a comment.ANNETTE M.
Customer did not leave a comment.Tim I.
When customers call someone needs to answer right away.... it takes entirely too long to talk to someone.....JACQUELINE I.
Customer did not leave a comment.alessandro b. | Overall Experience
Steep location for inexperienced drivers.Keith S.
Customer did not leave a comment.Amanda W. | First Impressions
Place was clean and well kept. But employee was way more busy talking on his phone and texting. He went out to check on mileage and finally I went outside to look at him so he'd get off his phone and check me out.LILLA S.
Customer did not leave a comment.MARCUS B.
Customer did not leave a comment.ANDRES S.
Customer did not leave a comment.Kevin F.
Great location. Great service.RON V.
They were super helpful and pleasant!! Made getting all hooked up a breeze.LAURA C.
Was there for years. First owners were excellent. Second owners not so much very rude. People over the last year have beenJames N. | Overall Experience
The young man that helped me was very efficient and pleasant.Frances R.
Customer did not leave a comment.Latonya S.
Customer did not leave a comment.karleafa w. | First Impressions
This is always my location to rent a rental van. Employees as always very helpful.Marnie B.
Customer did not leave a comment.TAYLOR C.
Customer did not leave a comment.KARLISHA R.
Fuel was not in the position stated.CHERISE M.
Customer did not leave a comment.TOMERIA J.
Marvin made things simple and clear.debrah d. | First Impressions
Customer did not leave a comment.Kassandra H. | Overall Experience
The young lady named Jess was very patient and helpful. She provided excellent and thorough customer service.ANITA J. | Overall Experience
Need to correct address 1952 cansler ave Birmingham Alabama 35214Regina P. | First Impressions
Customer did not leave a comment.KAREN K.
Customer did not leave a comment.ANDREA G.
Customer did not leave a comment.Michael W.
Customer did not leave a comment.Blanca I.
Customer did not leave a comment.MICHAEL W.
Customer did not leave a comment.STEPHANE B.
Have a running vehicle or paying the 50 bucks you promised would be a nice start.STEPHANE B.
The general manager had a bad attitude and really needs to treat customers betterKENNETH T.
Customer did not leave a comment.Michael J.
Customer did not leave a comment.WILLIAM P.
Very easy to drop off. Brandon (I tii hi ink that's his name) was super helpful and friendly.DEAN B.
Brandon was friendly and efficient! This was one of my best experiences with truck rental. Covid precautions were in place and Brandon sanitized the cabin of truck just before handing over the keys.SUSAN S.
Customer did not leave a comment.ALESSANDRA L.
Customer did not leave a comment.Brian C.
Customer did not leave a comment.Brandon W.
Customer did not leave a comment.Hafid P.
Customer did not leave a comment.Glenn S.
Online check in was great. Person checking us in onsite was quick, nice and professional.Kenimer P.
Customer did not leave a comment.Nathaniel M. | First Impressions
Customer did not leave a comment.GEORGE S.
Fast, friendly, efficient service.Donald W.
Don't over charge no one else cardJamie M.
Great service!VERNESSA C.
Current management and staff are amazing! Truth be told - this location has always had great management and staff. But the current manager and the young man who checked me out - best in the business!! Kind and always willing to help! Customer service is critical and the manager & young man exemplify this. Please - if there is a way to recognize both of them, please do! Moving out was emotional and they were so kind.EMILY H. | Overall Experience
Tell your customer the return policy instead of just giving them the keys. The vehicle was returned on time but I still lost almost seventy dollars just to be told that there was nothing I could do.TIANA W.
Customer did not leave a comment.Tamara H. | Overall Experience
Customer did not leave a comment.TIAWANNA R.
Tried returning the van on my app but couldn't figure it out. It was acting like I was picking up the van not dropping it off. Because I couldn't figure out the app, I was charged a $20 after hours fee which is ridiculousWiley C.
Customer did not leave a comment.MARIA M.
Customer did not leave a comment.Tamara H. | First Impressions
Customer did not leave a comment.Daileen B.
Fast and efficient service. Great access hours and a really convenient location.jeff l. | Overall Experience
In and out. I told the person that the left front tire I believe through a weight as the truck had vibrations. Also the belt was screeching a lot when vehicle was accelerated.Michael W.
Customer did not leave a comment.SANJAY S.
What you can do to improve for the next customer is make sure all of the equipment they reserved or purchased is giving to them.LeDreshia J.
Customer did not leave a comment.BRIAN C.
Customer did not leave a comment.Tommie M.
Customer did not leave a comment.Med T. | Overall Experience
He wasn't friendly but he wasn't rude. He definitely got the job done. Me personally I don't care if you are friendly just as long as you aren't rude. He wasn't rude at all, very helpful and got the job done.catherine p. | First Impressions
Customer did not leave a comment.Matthew M.
Secure, well-maintained, pest-free facility with friendly, helpful staff. My only issue is with the main U-Haul call line (not this location): I moved out on rent day and they refused to refund any of the rent, so I ended up paying the full month's rent for one day.ELIZABETH E. | Overall Experience
The van smelled terribly and looked like someone vomited in the van. The seats were dirty. This was the worst van rented. The staff was excellent.CHINYERE J.
Customer did not leave a comment.Mark K.
Customer did not leave a comment.Michael S.
Add GPS in your vehiclesJames L.
This was not our original drop off location. We were going to drop off in Jasper, AL but the location said they lost their contract 2 months prior (somehow still showing on your reservation software as a good location). There was not answer at other locations in Jasper we tried to contact, so due to time constraints we drove the truck back to Birmingham to the location we originally wanted to pickup from . I will never use u-haul again! NightmareTom F.
Customer did not leave a comment.THOMAS D.
The worker inside was hustling! He was doing a great job.charles A.
Very convenient and clean.Martha S. | Overall Experience
Initially my order was at 28th street north Birmingham, al. I placed an order on Wednesday September 25th and received my confirmation. When I got to the uhaul store at 8:55 am because they were suppose to open at 9:00 am No one showed up u til 9:25 am. Also, I proceed in the store and was told they did not have my size truck available so I wasted an hour in a half trying to rent a truck when my moving people showed up on time and I had to pay them for the hours I was running around trying to find a truck. This was a horrible experience. They sent me to the valley avenue location where I was treated well.MARKEETA J.
I made a reservation, but the day of, what I had reserved was not available. Because of the smaller truck I had to make an extra trip so extra moneyPolly G.
The staff was very friendly!Randy P.
Customer did not leave a comment.Rosharon W.
Great experience with the young man. Keep him there we need, more good employee's like him.KIM M. | First Impressions
If I am rating this solely on our check in experience - then it was great. The staff were very friendly and helped show us where our unit was and was very helpful in showing us the size options of the units. Fast forward to a week later - my husband drives over to drop off some items at the unit. Our code isn't working and he's confused as to why. Turns out we were "moved out of the system", our code was cancelled and a lock was put on our unit. Absolutely no notice whatsoever. Had we not shown up today our unit would have probably been sold, cleaned out, etc. And all of our belongings gone. Is it customary to move someone out without any notice whatsoever?!? He ended up having to resubmit all our information and start a new contract since our other one had been cancelled out. Thankfully we showed up today or who knows what would have happened.Staci R. | Overall Experience
The contactless pickup was very difficult. I would not use that method again. It would have been much more simple and easy to just go in the store and check in.Timothy K.
You guys are doing a great job.Adams J.
Customer did not leave a comment.scott B.
Natasha was outstanding!isabelle r. | First Impressions
The van smelled like smoke a lot. This made it feel dirty. It was clean however. The staff was decent, however, they did not have very welcoming communications. Mainly just plain communication.DEVIN O.
Customer did not leave a comment.David C.
Customer did not leave a comment.SHEMERE A. | First Impressions
Customer did not leave a comment.EDWARD L.
Excellent Service!Michael M.
This young man did a wonderful job. Please he went on and beyond the call of duty. He is the type of young man that can represent other young man and woman.KIM M.
Customer did not leave a comment.seth C.
Customer did not leave a comment.David G.
Customer did not leave a comment.STACEY B. | First Impressions
I moved out a month and a half ago and informed the manager and they still tried to charge me. I'm not sure of the business you're running, but placing charges on a closed out unit is ridiculous. You should be ashamed of your staff.Eric G. | Overall Experience
The gentleman that worked the front office went out of his way to create a pleasurable experience and helped thought the process from start to finish and made sure I was satisfied.Ron V. | First Impressions
I wish I have got the young name but he was Awesomeangela s. | First Impressions
Customer did not leave a comment.Santana T. | Overall Experience
Customer did not leave a comment.Renee B. | Overall Experience
Customer did not leave a comment.Andy C. | First Impressions
Customer did not leave a comment.MARTIN E. | Overall Experience
Shandon was wonderful in helping us with our moving process. Their were a lot of people dropping off their trucks and he made sure we were taken care of in a timely fashion. He went above and beyond!Taylor L. | First Impressions
Customer did not leave a comment.Mary A. | Overall Experience
Customer did not leave a comment.linda k. | Overall Experience
Brandon, your on-site person was knowledgeable and friendly.Clifford q. | Overall Experience
Customer did not leave a comment.Desiree T. | Overall Experience
Brandon, the general manager, was very friendly and helpful. The unit was clean and easy to access. Overall great experience.Audrey C. | First Impressions
Customer did not leave a comment.Kimberley P. | First Impressions
Customer did not leave a comment.Iris P. | First Impressions
Smooth move out! But 100 pending from truck rental should have been released immediately as I was told by staff it would be same day.Shana M. | Overall Experience
Everything was greatHOWARD K. | Overall Experience
Great experience! Thank you🤓denise t. | Overall Experience
Everything was perfect!HANS-GEORG W. | Overall Experience
It’s a wonderful convenience to be able to rent a truck and store at the same location. I would recommend UHaul on Valley Avenue in Birmingham. Moving is awful but UHaul made it better.DOTTIE S. | Overall Experience
Great and friendly staff..BRUCE E. | Overall Experience
My unit was on the back side adjacent to woods. It was a bit spooky to go back there when nobody was in the building, but I open carry for extra protection, so we had no problems.MIKE T. | Overall Experience
Payed for a month at a time through my debit card. Three days into my final month, I moved out of unit. Uhaul would not refund the remaining 27 days. Not Good! Bad on Uhaul!Charles D. | Overall Experience
Will use again!Renea B. | Overall Experience
Best storage place in townAshley L. | Overall Experience
We've used our storage unit for a few years until we could free up more space in our basement. We always found the facility clean, well maintained, accessible, and staffed by friendly folks!CHRISTINA S. | Overall Experience
Had reservations for a 10x10 unit. I was told that reservations do not count. Luckily a unit was available . It was smaller and we struggled to make it fit. What's the point of making a reservationKaren N. | Overall Experience
Clean and very helpful.....Allison M. | First Impressions
Poorly managed , only talked to someone answer calls that was not at the locationJames H. | Overall Experience
The Staff were very friendly and helpful. I would diffidently use this place again should the need arise.Rita B. | Overall Experience
worked to help as much as possible.Charles D. | First Impressions
My husband and I had a reservation for a 10x10 unit. When we got there I was informed that no 10x10 unit was available. I was offered a 7x10. What is the point of having a reservation? Disappointing.Karen N. | First Impressions
I was told that I had 24 hours access to my storage unit, but I didn't.Jamar J. | Overall Experience
All of the staff were courteous.Kimberley L. | Overall Experience
Lakita was helpful, friendly, and patient with a good personality and attitude. She did a good job.THRACIE P. | First Impressions
Extremely professional and courteous. Completely satisfied and would use again. Thank youTree of Life min w. | First Impressions
The people were very nice.detra s. | First Impressions
The storage unit inside was a little further from the door than I had expected but it was ok.Kimberley L. | First Impressions
Staff want very helpful, very polite and patient.PEGGIE W. | Overall Experience
Customer service was excellent. Kim was quick, showed me to my unit and explained everything very well. I will refer any friends and use them again!Haley Y. | First Impressions
Great experience!Carie W. | Overall Experience
Great facility.RICHARD M. | Overall Experience
Friendly staff!Brian M. | Overall Experience
U guys cheated and lied to me, they were very unprofessional. I have a lawsuit out on u guys for selling my goods. I tried to come in and pay but was not allowed u will be hearing from my lawyerdarryl h. | Overall Experience
The Managers at this location are "HORRIBLE". These 2 female managers are married and both have very unprofessional & disrespectul attitudes. Dealing with this U-Haul disgusted me. I rate an "F".Louis H. | Overall Experience
Kim was EXTREMELY rude has no respect for the handicapped I was a blind patron and it was always something with her. I only stayed one month.Eddie A. | Overall Experience
it was greatWesley W. | Overall Experience
I had a very good experience, as the person who helped me was very knowledgeable and explained everything.ROGER M. | Overall Experience
This facility has been used by us for the past 3 summers. It met all our needs. We have been pleased. Now, your truck rental service is something altogether different. Horrible, horrible, horrible.Anita L. | Overall Experience
Great facility for our needs. Easy access and supportive staff made our years of storage to support two students convenient and helpful.DAVID J. | Overall Experience
This was the second summer we used this uhaul facility to store my daughters college stuff. Nice staff. Clean facility. We have been confident that our stuff is safe and well taken care of.Joseph F. | Overall Experience
Very nice facilities and friendly and attentive staff. This is 2nd time using these facilities for summer storage and continue to have great experience. Thanks!David M. | Overall Experience
Worked well for our summer needs of storing college furniture for our studentKyle K. | Overall Experience
Great location! Close to Samford.Tripp H. | Overall Experience
You needd to fix your drinking fountain. NO WATER!Steven H. | Overall Experience
very friendly staffMELISSA S. | Overall Experience
The jentleman in the front desk was very friendly and helpful. Alway going above and bellond to assist the costumers. I’m very pleased with the outstanding service. God Bless you all.JESUS R. | Overall Experience
N/ATakia S. | Overall Experience
originally reserved a 5x10x10 and it stated it could fit up to 1200 sq feet and a 1-2 bedroom apartment. I lived in a 800 sq ft apartment and it would not fit. Guy who helped me was great though.Essence S. | Reservation
Great facility.Tanner T. | Overall Experience
Very friendly staff.GEAN V. | Overall Experience