Customer Reviews for U-Haul Moving & Storage of Bismarck

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Bismarck

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Jean B. on

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Nothing! I had a good experience. I would rent from yo again.

Jose P. on

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Excelente customer service. Thank you. Definetly would recommend.

Michael K. on

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Givve the same number of days reserved for not less.

Jerry B. on

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Keith S. on

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When I filled up vehicle right before I dropped it off I filled it up so that it was between 3/4 of a tank and full which would mean 7/8 of a tank. you say It was 3/4 of a tank which it was over I know for sure. Also had to drive to Williston to get truck, which was out of my way. My farm is 10 miles outside of Bowbells so I needed to drive there twice which I know wasn't the plan so I went over 25 miles that I can't argue with but I would of thought in lieu of nit picking $10 for miles or $10 for extra few gallons of gas you guys would let it go but I guess you have to make as much money has you can. it's not even worth it I would of thought you guys would feel the same. not good service and don't agree with it.

Brenda D. on

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Customer parking is a challenge.

Merrill V. on

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richelle m. on

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Adam N. on

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Bruce M. on

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Jim S. on

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The girl who for me all set up and on my way was very professional,friendly and helpful. ??

image m. on

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Samantha B. on

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Corey E. on

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Everything went well employee was fast at the computer was in & out within 5-10min that’s what I look. Guys their were very respectful & helpful. 10/10!

merlin g. on

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sam l. on

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Non functioning right rear taillight on the car dolly we used. Everything else was fine ..

stenfan p. on

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Friendly, helpful

Dorene B. on

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very clean, they started to clean the truck as soon as we pulled up.

Penny T. on

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richard c. on

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I thought everything went smooth, and the service was excellent, so I wouldn't change anything.

Zachary J. on

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The truck was very beat up and sounded like it was going to overheat or breakdown at any moment. I believe it was marketed as a “smooth riding truck” or something along those lines, but it definitely wasn’t. The staff was great and the mobile check in process was very convenient, though.

nilla f. on

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leslie p. on

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easy fast check in and out

louise B. on

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jimmy c. on

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Just keep being good

Dana D. on

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Cassidy S. on

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Steve M. on

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All good

CALVIN H. on

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When given a price stick with it. And to all the customer, Read Your Contract they will change it. Was bad for me because it was $198.00 instead of $102.00. They never typed in the milage for me. So the price ended up different. Was a shocker to me !!!

Camryn H. on

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Mara A. on

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They were super friendly awesome Management & staff ! This experience has one of The Best staff has most definitely Improved from before .

Jeanne s. on

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Joni C. on

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Aaron M. on

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Better instructions on returning the truck.

Kim S. on

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Customer service was very friendly and helpful. That was one of the best experiences I have had with U-Haul. A+++ service.

Miranda A. on

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Jonathan S. on

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We’ve used this location several times, and they’ve always been excellent! Much appreciated!

Robert P. on

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I was less than an hour late and I got charged tor an extra day, not to mention the place was closed and had extra trailers on the lot. I will look elsewhere for rentals in the future.

Marilyn E. on

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While I would recommend, I would be sure to let them know that the date you rent it for doesn't mean a thing. Don't plan on receiving it on the date you scheduled for pick up especially if you have a timeline with scheduled people to load, drive, unload as uhaul doesn't care especially if it is a one way move.

Donny B. on

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Very nice employees that were friendly and helpful

Mary Kay W. on

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Abby was so helpful & friendly

khawar a. on

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If some one book any thing week or 2 week ago please make sure that you guys will keep your promise. People trust you please do not break it for just to make extra cent.

Alvin J. on

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Happy to learn that they had a pickup for rent. Also, upon checking it out, I was reminded that I needed to bring it back clean. That was wise since I had to travel on some muddy roads.

Sara S. on

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Gary H. on

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Jesse W. on

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Kristine S. on

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calab m. on

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Richard D. on

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Trena i. on

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Robert A. on

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Have record problems Most expensive Five star storage a much better choice

Jim S. on

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Corbin was a great help through the entire process.

Clayton C. on

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mike s. on

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Friendly, helpful staff. Clean facilities.

Nina M. on

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Your employee was very helpful, so I don't know what more you can do to improve. I was very satisfied.

mike s. on

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Tangy H. on

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Don't overcharge people. I paid in full at origin for 5 days and turned the equipment in 3 days early and then was charged for an additional 3 days.

Jack W. on

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Front tire drivers side was worn on one side to no threads were left. Looked like it needed an alignment. When I ask employee about it they told me if they had to change it it would take 2 weeks. Oil was very dirty.

Blaine C. on

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Elizabeth H. on

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U-haul of Bismarck provided great customer service! They were very professional and helpful!

elizabeth s. on

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great customer service!! so helpful and informative. Thank you Kyle!

tom w. on

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I BELEIVE THE PERSON WHO HELPED ME WAS KYLE, VERY PERSONABLE GENTLEMAN, THANKS AGAIN!

Nathan S. on

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Nothing, the service was great!

Dennis V. on

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Thank you. This is the first, and basically only, location that I found the employees to be organized and ready to go. The equipment was ready. There was no wait; while that may be due to the hour, I have often found the employees at other locations didn't have a clue what they were doing, so the lines grew. The folks at Bismarck set the standard.

Paul K. on

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Dan B. on

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Liam D. on

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Super clean, fast, and efficient.

kelly m. on

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Your staff are courteous and professional.

AL H. on

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Staff was very accommodating with everything.

Mike P. on

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Truck wasnt clean on the inside, their was some garbage in the box of the truck that i removed when i got home. The female that helped me with renting the truck was not friendly at all, seemed she didnt even want to be their, was unprofessional if you ask me. The rates for in town use I have found to be more expensive then renting a truck from enterprise for the day. Next time i will do some more research before renting another truck.

Fred K. on

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Absolutely perfect from the reservation process through the return! No problems at all. Everything I expected was provided.

Gerald T. on

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DARREN W. on

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Olatubosun O. on

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David M. on

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THOMAS D. on

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Thank you for your time and consideration The people God blessings

Rob B. on

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Fast and very friendly service

matt f. on

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Kevin M. on

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I was charged twice for a dolly i never ordered and twic for one day to top it off they eere suppose to call me back about it and of corse they havent yet its going on ten days noe

Neal K. on

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Leo T. on

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Scott W. on

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Missi B. on

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Beau F. on

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Trailer leaked causing damage to our store inventory.

Jaydn S. on

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I just wish they had the size trailer I requested

TIM H. on

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Taysha S. on

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Mark M. on

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Scott G. on

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The service overall was good. I was upset at being charged for a windshield that I am sure was not damaged when I returned the vehicle. When informed of the damage I was dumbfounded and went to inspect the vehicle personally. The crack was obviously in the drivers direct line of sight and I could not have missed it. When dealing with the rep I got the "too bad" response and knew I had no recourse, their word against mine. I would urge anyone dealing with this location to remain at the site when dropping off to ensure that the return inspection is completed to your satisfaction. I use Uhaul occasionally and have been very satisfied with the transactions. I guess I would think twice before using them in the future.

Allan S. on

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Gregory F. on

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Very good working with this location. The online reservation was very frustrating.

Wayne W. on

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Great customer service

Dustin G. on

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It wouldn’t be fair to rate the location poorly. We had reserved a 6x12 and when we got there, the reservation had been changed to a 5x10. Not even a standard 5x10. It was the smallest 5x10 I think I’ve seen. There’s no way we could have even gotten a mattress in it. Poor communication on the part of the company.

DWIGHT S. on

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Lou G. on

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I didn't understand how the rental process is, and with the stress of moving I did get frustrated because the uhaul I reserved was in Tennessee and not in Bismarck. This was extremely upsetting to me, the people at the uhaul store in Bismarck were not very understanding at all. They seemed to be more about covering their buttes then in trying to help me understand what was going on. I realize I was not being gracious, but needed to get everything straightened out. They just wanted to argue with me about not reserving correctly. The woman I spoke with at the 800 number was very kind and explained everything to me on how to straighten everything out .

Mike P. on

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yvette g. on

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Rob K. on

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jon h. on

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Employees were very friendly and helpful.

nanette h. on

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laurie l. on

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While I really appreciated the offer of one month of free storage, I would have rather had a one day rate for the trailer rental...we picked up the trailer at 9:30 am and had it dropped off by 6:00 pm on the same day but had to pay for two days plus mileage. This is not the choice of the rental businesses but rather a practice by U-Haul.

Kristin L. on

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Jerald S. on

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Carol T. on

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Brandy P. on

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The front counter people were great. Mark was not very friendly towards us or his staff. He was very rude to the staff in front of the customers.

Randy C. on

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Russell S. on

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Olivia V. on

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gary w. on

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Didn’t get the truck I wanted, but it wasn’t serious. They may have offered me a larger truck at the same rate, but I do not remember.

Jon K. on

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Theodora G. on

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It is well kept and in a nice location. Was not afraid to go into there by myself which is a plus lol

Tim F. on

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Mike H. on

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Shawn R. on

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Clemens N. on

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larissa M. on

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Everyone was very helpful!

shelly v. on

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I rented a 6x12 trailer w/ramp to pick up a trike. However, the gate section entering to the trailer was narrowed by several inches on either side, it made it very difficult to get the bike on and off the tailer. Plenty of room in the trailer flatbed, but the tight passage getting on and off was not easy.

Steve H. on

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Doug M. on

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The young man from Rapid City SD that had helped me is a top notch employee. Very good service from him and very helpful.

Greg H. on

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Keith P. on

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Everything was great. No surprises on the billing, the manager was friendly and helpful, even on offering services I didn't need. Great staff to work with in answering all of my questions.

Maria Antonnette M. on

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Martin H. on

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Anthony S. on

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Michael C. on

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There is nothing for your team to improve on. Be known as a fair local business and grow well with Gods Blessings !! Thank You so much...

Larry A. on

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Tom D. on

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Nothing, everybody was friendly and helpfull. Will always use this location.

Donald S. on

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When we got there the girls were very unprofetional. The uhaul still had items from previous movers. The Uhaul was a pile of crap. Wouldn't go past 50 miles an hour 6 of the ten hour trip. The speedometor quit working i got a speeding ticket. I filled it completly full right before i returned they said it was on 7/8th full still charged me 14 dollars when i retuned it which was BS. Ill never use uhaul again and i will never recomend Uhaul to anyone EVERRR!!!!!!!!!!!. i called and filed a complaint and the guy laughed at me and said there was nothing he can do.. And i will be blasting bad reviews about uhaul on social media the rest of my life. Never again. I paid 889 dollars to rent the pos. I will be going to budget or penski from now on. Worst moving exsperience with uhaul ive ever had. I was giving a free month storage.... That never happend because they didnt have anyplace to even do so.. F### you and your pos Uhaul trucks!!!!!!

Mary W. on

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My 6x12 cargo trailer had no lights on it. I got pulled over and given a ticket because of faulty wiring on the trailer. So now, I am out money for a ticket O should have never gotten because of bad equipment.

Rolanda D. on

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Tami C. on

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KYLE WAS a great help to us, very accommodating due to the snowfall. Very professional, we will gladly rent from this location again!

Claudia J. on

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KRISTINA G. on

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Employee was very very rude when I called to complain about the tires on the van. I shouldn't have gotten suck in my driveway in this van when my car which is not awd or 4 wheel drive did just fine. Even my sister's van didn't get stuck. But the uhaul van did.

Corrie G. on

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Krystle G. on

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Gray S. on

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David W. on

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Amy T. on

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Monte M. on

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Received service from two employees at this location. Friendly and very very fast. I highly recommend this location.

Marvin D. on

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chad n. on

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Megan R. on

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Sean C. on

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Matthew J. on

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Excellent people and communication

ETHAN L. on

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CHAR R. on

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Staff was very friendly and accommodating.

Craig H. on

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ISAAC Z. on

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Great

kristine r. on

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Employees were extremely helpful and just awesome. I will definitely come back for my moving needs.

Mariah F. on

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I am not dissatisfied, but it is prepaid storage. I also rent out storage units for cold storage garages, I do not lock my customers out after 3 days, with out a phone call. Like this facility does.

Kimberly W. on

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We had a great experience.

Theodora G. on

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We got there right before closing and while we were being handled another couple walked in for a trailer and the worker stayed to help even after closing time.

HELEN S. on

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Everything was very satisfactory. Thanks for the three years that I was a client!

Alexis Z. on

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Had great experience with a woman the two times I was there to get things from my Uboxes. The day I needed to haul my boxes 100 miles was a different story. Had very poor and rude customer service.

Haley I. on

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The storage facility itself was great. I dealt with Chris every time I went into the store itself and he was rude and terrible to me and other customers. Manager with the beard was wonderful though!

William F. on

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My experience with BIsmarck UHAUL was great.

corinne k. on

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If I ever need the use of a storage unit I would definitely use this facility again!

robert l. on

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I have used U-Haul for over 20 years and this is by far the BEST U-Haul I have dealt with. Wish they were all like this!

Russell L. on

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Found it was just what I was looking for, when it came to keeping all I needed stored for at first was short term and turn out to be longer.

Takini L. on

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All staff has always been very helpful at the Interstate location in Bismarck ND!! Thank you for no hassles and being very professional!!

BRIAN G. on

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I rented a unit here for two years and always felt secure that my possessions were in good hands. UHaul will continue to be my go-to for storage and moving.

Javad A. on

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Unprofessional, discourteous, and insensitive. Mr Kyle Wright not only continually charged me Rent for a UBox I no longer owned but also issued me an incorrect receipt, andstill not returning my calls

Sandra W. on

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Terrible service. First of all there were no moving blankets on the truck when I picked it up and yet I was charged for them on my final invoice! I want a refund for it since I never had the blanket

deborah t. on

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The only thing I don't care for is there is not a refund of any type when you are able to move mid month. We checked out on 9\10 and were told that you do not give refunds for half of the month.

Heidi M. on

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I loved that I had access to the storage shed at any moment and that it was well secured.

CARL B. on

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Chris and Kingsley were really great, cheerful, helpful .. more than required. Kingsley is new but went out of his way to be helpful by helping us to carry some new boxes we bought for our project.

Raymond P. on

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I received false information on a rental truck so I was given and forced to store me belongings in storage. I'm poor and homeless, so was not able to afford the unit. When I r

Barbara E. on

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Our entire experience from rental of the truck through return of the truck was frustrating. No blankets available despite request; poor customer service, uncaring employees. Would never recommend.

Barbara E. on

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My reservation for a climate controlled 10X10 unit priced at 124.95 was not honored. Kyle thought the price being more and 2 5X5 units instead was fine and funny. Worst customer service ever!!!!!!!!!

Robert D. on

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Would use this facility again.

Rebecca W. on

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After hours manager didn't answer the phone and his voicemail box was always full.

William B. on

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Excellent

DEITTRA H. on

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Everyone was always really helpful and understanding at certain times

cindy f. on

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😄

Ann b. on

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Excellent UHaul facility. Outstanding management and customer service.

DAVID F. on

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Staff was friendly and helpful at all times.

Jostens C. on

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Very nice place, clean.

ALAN H. on

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The staff rating really should be a "sometimes" friendly. We leased up to 4 units for 5 years & U-haul Bismarck was a well oiled machine back when Brian was the Manager.Not the same service like then.