Customer Reviews for U-Haul Moving & Storage of Bismarck

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Bismarck

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Kianna P. on

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Melissa W. on

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My customer service rep on the day of pickup was very polite, knowledgeable, and just genuinely a professional worker. My drop off person was equally a professional.

Clayton C. on

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Henry M. on

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The staff here were very helpful.

William K. on

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Samuel O. on

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Quinn S. on

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Reserved the largest uhaul available for 3 days and received my email confirming it had been received. Later in the afternoon the day before pickup I had still not received my 24 hour confirmation call/email so I called the 800 number to confirm. The person who answered the call forwarded my call to the "local" store who confirmed my reservation. Upon arrival to pickup the uhaul the employee at the counter (who was the only pleasant and understanding person we worked with) became concerned when she pulled up the details of our reservation. She stated that the large truck we reserved was overbooked because it can not be reserved for more than 1 day and she would have to take to a manager. She returned without the manager who had decided communicating with customers was not part of his job description and informed me that they would not be renting the truck to us because we needed it for too long and offered us a much smaller truck for the same price. At this point I requested to speak to the manager who we had to walk through the lot to find. The manager gave us a canned and patronizing response implying that our reservation was for too long and he'd be happy to cancel our reservation. I tried to explain to him multiple times that nothing had changed with our reservation and we had a confirmation that the truck was available and it was unacceptable to pull it out from under us at the last minute when we needed to have it. This was met by more cold and automatic repetition of the same canned response and implication that our reservation was somehow unreasonable. At this point we determined to rent the smaller truck as we had no other options. I explained that this was going to cause us to spend much more money as we would have to make more trips, cause more loading and unloading as we would have to deliver all of our belongings to an intermediary location between the closings of our homes, and was going to be an incredible waste of time we didn't have. I felt that it was unreasonable to expect the same price with no consideration to the extra trouble we were being put through. Once again we were told they are happy to cancel our reservation. At this point I would have been more than happy to walk away and forget that uhaul existed had it not been for the bind I had been placed in and complete lack of time to make other arrangements so we begrudgingly rented the truck. When arriving home we noticed, despite the fact the truck was plastered in threats to charge $25 for any cleaning that would have to be done to the truck upon its return, that garbage was left crammed under the seat. All in all this has been a horrible experience and has made our stressful move all the more difficult, I will not recommend using uhaul to anyone.

Pauline H. on

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TRACY W. on

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Grant E. on

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Employee did not give me physical copy of the contract. Verbally told me that I needed to return uhaul with 3/4s tank of fuel, after return I see emails stating 7/8ths tank. More importantly, I was told I could not rent a truck if I did not drop it off an additional 90minutes away. I had to drive for an additional 3hours total. Eric ng to drop off I had to tow my vehicle so I had a way home. This caused excessive fuel use, and a huge waste of my time. I ended up with additional milage charges as well, not a lot but this is ridiculous. I did receive a $50 credit, but this just covers the travel expenses of driving and does not credit me anything for the time. Considering I saved them dropping the truck off themselves, it seems like a slap in the face to save them hundreds in expenses and waste hours of my time for such a pretty amount.

Vicente E. on

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Dominic H. on

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wyatt w. on

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thank you

Floyd G. on

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Personnel need training. Didn't know if I have a free month of storage coming. Elevator stopped working nobody new what to do. After I left it set for 20 minutes it started working again. Very frustrating after driving all day. I feel I should get some compensation for the hassle I went through.

Shelly L. on

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Scott H. on

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Jonathan R. on

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brandy B. on

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Thank you for taking are of my stuff!

Donald R. on

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LINDA B. on

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The only complaint I have is the receipt it had no ending balance and it was clean and early I think I should had get a discount

Norman N. on

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Nate J. on

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Deszirae P. on

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The guy that was there hooked up the wires for my hitch very fast. He said it would take an hour but it was more like half.

Morris S. on

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Andrew S. on

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Great customer service. Everything went smooth.

Janine J. on

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jim h. on

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kent k. on

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Staff was very helpful and friendly-good experience

Vickie W. on

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I /we were very disappointed in the service 1st of all I requested a 20ft truck we received a call late the Evening before we were picking up at another location and was told it wouldn't be available So it was a scramble to find a truck Once we found a truck for use an it was smaller than requested It was picked up in Bismarck and we had to return it back into Bismarck Sunday afternoon Upon returning the truck we have misplaced the Apt.Key and post office Keys an was trying get ahold of the Bismarck Office trying see if they got left in the truck or office with NO RETURN CALLS An we still need travel back into Fargo for remaining items not able to load during this time of truck rental

grace l. on

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Great customer service.

Eugene B. on

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Bryan P. on

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Douglass M. on

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The 26 foot truck shook and vibrated all the way. I would assume the tires were out of balance.

Anthony S. on

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Great experience at U-Haul. Fantastic staff made it a top notch experience. Thanks guy!

Oralia D. on

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Very helpful staff, friendly, interested; gave me just what I needed and to my needs. Thank You Bismarck U-Haul!

BERNICE F. on

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My helper today rn d truck in

Karen B. on

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Derek B. on

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Roy M. on

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Wanda G. on

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Good customer service

kaleb k. on

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Shane H. on

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Keith P. on

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Harold L. on

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Anthony S. on

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The inside of the truck was clean. The outside was filthy.

Kevin W. on

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David G. on

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Dwight C. on

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Nothing! Kyle, Brianna and others were very helpful and pleasant...they made our move as easy as it is possible to make a move easy.

CHARLES L. on

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Nothing. Keep up the great work!

tesse h. on

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Michael S. on

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Jean B. on

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Nothing! I had a good experience. I would rent from yo again.

Jose P. on

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Excelente customer service. Thank you. Definetly would recommend.

Michael K. on

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Givve the same number of days reserved for not less.

Jerry B. on

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Keith S. on

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When I filled up vehicle right before I dropped it off I filled it up so that it was between 3/4 of a tank and full which would mean 7/8 of a tank. you say It was 3/4 of a tank which it was over I know for sure. Also had to drive to Williston to get truck, which was out of my way. My farm is 10 miles outside of Bowbells so I needed to drive there twice which I know wasn't the plan so I went over 25 miles that I can't argue with but I would of thought in lieu of nit picking $10 for miles or $10 for extra few gallons of gas you guys would let it go but I guess you have to make as much money has you can. it's not even worth it I would of thought you guys would feel the same. not good service and don't agree with it.

Brenda D. on

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Customer parking is a challenge.

Merrill V. on

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richelle m. on

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Adam N. on

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Bruce M. on

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Jim S. on

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The girl who for me all set up and on my way was very professional,friendly and helpful. ??

image m. on

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Samantha B. on

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Corey E. on

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Everything went well employee was fast at the computer was in & out within 5-10min that’s what I look. Guys their were very respectful & helpful. 10/10!

merlin g. on

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sam l. on

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Non functioning right rear taillight on the car dolly we used. Everything else was fine ..

stenfan p. on

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Friendly, helpful

Dorene B. on

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very clean, they started to clean the truck as soon as we pulled up.

Penny T. on

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richard c. on

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I thought everything went smooth, and the service was excellent, so I wouldn't change anything.

Zachary J. on

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The truck was very beat up and sounded like it was going to overheat or breakdown at any moment. I believe it was marketed as a “smooth riding truck” or something along those lines, but it definitely wasn’t. The staff was great and the mobile check in process was very convenient, though.

nilla f. on

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leslie p. on

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easy fast check in and out

louise B. on

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jimmy c. on

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Just keep being good

Dana D. on

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Cassidy S. on

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Steve M. on

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All good

CALVIN H. on

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When given a price stick with it. And to all the customer, Read Your Contract they will change it. Was bad for me because it was $198.00 instead of $102.00. They never typed in the milage for me. So the price ended up different. Was a shocker to me !!!

Camryn H. on

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Mara A. on

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They were super friendly awesome Management & staff ! This experience has one of The Best staff has most definitely Improved from before .

Jeanne s. on

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Joni C. on

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Aaron M. on

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Better instructions on returning the truck.

Kim S. on

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Customer service was very friendly and helpful. That was one of the best experiences I have had with U-Haul. A+++ service.

Miranda A. on

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Jonathan S. on

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We’ve used this location several times, and they’ve always been excellent! Much appreciated!

Robert P. on

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I was less than an hour late and I got charged tor an extra day, not to mention the place was closed and had extra trailers on the lot. I will look elsewhere for rentals in the future.

Marilyn E. on

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While I would recommend, I would be sure to let them know that the date you rent it for doesn't mean a thing. Don't plan on receiving it on the date you scheduled for pick up especially if you have a timeline with scheduled people to load, drive, unload as uhaul doesn't care especially if it is a one way move.

Donny B. on

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Very nice employees that were friendly and helpful

Mary Kay W. on

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Abby was so helpful & friendly

khawar a. on

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If some one book any thing week or 2 week ago please make sure that you guys will keep your promise. People trust you please do not break it for just to make extra cent.

Alvin J. on

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Happy to learn that they had a pickup for rent. Also, upon checking it out, I was reminded that I needed to bring it back clean. That was wise since I had to travel on some muddy roads.

Sara S. on

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Gary H. on

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Jesse W. on

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Kristine S. on

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calab m. on

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Richard D. on

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Trena i. on

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Robert A. on

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Have record problems Most expensive Five star storage a much better choice

Jim S. on

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Corbin was a great help through the entire process.

Clayton C. on

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mike s. on

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Friendly, helpful staff. Clean facilities.

Nina M. on

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Your employee was very helpful, so I don't know what more you can do to improve. I was very satisfied.

mike s. on

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Tangy H. on

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Don't overcharge people. I paid in full at origin for 5 days and turned the equipment in 3 days early and then was charged for an additional 3 days.

Jack W. on

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Front tire drivers side was worn on one side to no threads were left. Looked like it needed an alignment. When I ask employee about it they told me if they had to change it it would take 2 weeks. Oil was very dirty.

Blaine C. on

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Elizabeth H. on

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U-haul of Bismarck provided great customer service! They were very professional and helpful!

elizabeth s. on

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great customer service!! so helpful and informative. Thank you Kyle!

tom w. on

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I BELEIVE THE PERSON WHO HELPED ME WAS KYLE, VERY PERSONABLE GENTLEMAN, THANKS AGAIN!

Nathan S. on

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Nothing, the service was great!

Dennis V. on

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Thank you. This is the first, and basically only, location that I found the employees to be organized and ready to go. The equipment was ready. There was no wait; while that may be due to the hour, I have often found the employees at other locations didn't have a clue what they were doing, so the lines grew. The folks at Bismarck set the standard.

Paul K. on

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Dan B. on

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Liam D. on

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Super clean, fast, and efficient.

kelly m. on

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Your staff are courteous and professional.

AL H. on

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Staff was very accommodating with everything.

Mike P. on

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Truck wasnt clean on the inside, their was some garbage in the box of the truck that i removed when i got home. The female that helped me with renting the truck was not friendly at all, seemed she didnt even want to be their, was unprofessional if you ask me. The rates for in town use I have found to be more expensive then renting a truck from enterprise for the day. Next time i will do some more research before renting another truck.

Fred K. on

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Absolutely perfect from the reservation process through the return! No problems at all. Everything I expected was provided.

Gerald T. on

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DARREN W. on

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Olatubosun O. on

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David M. on

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THOMAS D. on

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Thank you for your time and consideration The people God blessings

Rob B. on

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Fast and very friendly service

matt f. on

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Kevin M. on

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I was charged twice for a dolly i never ordered and twic for one day to top it off they eere suppose to call me back about it and of corse they havent yet its going on ten days noe

Neal K. on

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Leo T. on

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Scott W. on

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Missi B. on

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Beau F. on

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Trailer leaked causing damage to our store inventory.

Jaydn S. on

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I just wish they had the size trailer I requested

TIM H. on

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Taysha S. on

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Mark M. on

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Scott G. on

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The service overall was good. I was upset at being charged for a windshield that I am sure was not damaged when I returned the vehicle. When informed of the damage I was dumbfounded and went to inspect the vehicle personally. The crack was obviously in the drivers direct line of sight and I could not have missed it. When dealing with the rep I got the "too bad" response and knew I had no recourse, their word against mine. I would urge anyone dealing with this location to remain at the site when dropping off to ensure that the return inspection is completed to your satisfaction. I use Uhaul occasionally and have been very satisfied with the transactions. I guess I would think twice before using them in the future.

Allan S. on

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Gregory F. on

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Very good working with this location. The online reservation was very frustrating.

Wayne W. on

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Great customer service

Dustin G. on

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It wouldn’t be fair to rate the location poorly. We had reserved a 6x12 and when we got there, the reservation had been changed to a 5x10. Not even a standard 5x10. It was the smallest 5x10 I think I’ve seen. There’s no way we could have even gotten a mattress in it. Poor communication on the part of the company.

DWIGHT S. on

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Lou G. on

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I didn't understand how the rental process is, and with the stress of moving I did get frustrated because the uhaul I reserved was in Tennessee and not in Bismarck. This was extremely upsetting to me, the people at the uhaul store in Bismarck were not very understanding at all. They seemed to be more about covering their buttes then in trying to help me understand what was going on. I realize I was not being gracious, but needed to get everything straightened out. They just wanted to argue with me about not reserving correctly. The woman I spoke with at the 800 number was very kind and explained everything to me on how to straighten everything out .

Mike P. on

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yvette g. on

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Rob K. on

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jon h. on

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Employees were very friendly and helpful.

nanette h. on

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laurie l. on

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While I really appreciated the offer of one month of free storage, I would have rather had a one day rate for the trailer rental...we picked up the trailer at 9:30 am and had it dropped off by 6:00 pm on the same day but had to pay for two days plus mileage. This is not the choice of the rental businesses but rather a practice by U-Haul.

Kristin L. on

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Jerald S. on

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Carol T. on

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Brandy P. on

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The front counter people were great. Mark was not very friendly towards us or his staff. He was very rude to the staff in front of the customers.

Randy C. on

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Russell S. on

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Olivia V. on

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gary w. on

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Didn’t get the truck I wanted, but it wasn’t serious. They may have offered me a larger truck at the same rate, but I do not remember.

Jon K. on

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Theodora G. on

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It is well kept and in a nice location. Was not afraid to go into there by myself which is a plus lol

Doug M. on

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The young man from Rapid City SD that had helped me is a top notch employee. Very good service from him and very helpful.

ISAAC Z. on

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Great

kristine r. on

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Employees were extremely helpful and just awesome. I will definitely come back for my moving needs.

Mariah F. on

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I am not dissatisfied, but it is prepaid storage. I also rent out storage units for cold storage garages, I do not lock my customers out after 3 days, with out a phone call. Like this facility does.

Kimberly W. on

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We had a great experience.

Theodora G. on

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We got there right before closing and while we were being handled another couple walked in for a trailer and the worker stayed to help even after closing time.

HELEN S. on

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Everything was very satisfactory. Thanks for the three years that I was a client!

Alexis Z. on

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Had great experience with a woman the two times I was there to get things from my Uboxes. The day I needed to haul my boxes 100 miles was a different story. Had very poor and rude customer service.

Haley I. on

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The storage facility itself was great. I dealt with Chris every time I went into the store itself and he was rude and terrible to me and other customers. Manager with the beard was wonderful though!

William F. on

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My experience with BIsmarck UHAUL was great.

corinne k. on

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If I ever need the use of a storage unit I would definitely use this facility again!

robert l. on

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I have used U-Haul for over 20 years and this is by far the BEST U-Haul I have dealt with. Wish they were all like this!

Russell L. on

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Found it was just what I was looking for, when it came to keeping all I needed stored for at first was short term and turn out to be longer.

Takini L. on

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All staff has always been very helpful at the Interstate location in Bismarck ND!! Thank you for no hassles and being very professional!!

BRIAN G. on

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I rented a unit here for two years and always felt secure that my possessions were in good hands. UHaul will continue to be my go-to for storage and moving.

Javad A. on

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Unprofessional, discourteous, and insensitive. Mr Kyle Wright not only continually charged me Rent for a UBox I no longer owned but also issued me an incorrect receipt, andstill not returning my calls

Sandra W. on

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Terrible service. First of all there were no moving blankets on the truck when I picked it up and yet I was charged for them on my final invoice! I want a refund for it since I never had the blanket

deborah t. on

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The only thing I don't care for is there is not a refund of any type when you are able to move mid month. We checked out on 9\10 and were told that you do not give refunds for half of the month.

Heidi M. on

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I loved that I had access to the storage shed at any moment and that it was well secured.

CARL B. on

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Chris and Kingsley were really great, cheerful, helpful .. more than required. Kingsley is new but went out of his way to be helpful by helping us to carry some new boxes we bought for our project.

Raymond P. on

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I received false information on a rental truck so I was given and forced to store me belongings in storage. I'm poor and homeless, so was not able to afford the unit. When I r

Barbara E. on

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Our entire experience from rental of the truck through return of the truck was frustrating. No blankets available despite request; poor customer service, uncaring employees. Would never recommend.

Barbara E. on

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My reservation for a climate controlled 10X10 unit priced at 124.95 was not honored. Kyle thought the price being more and 2 5X5 units instead was fine and funny. Worst customer service ever!!!!!!!!!

Robert D. on

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Would use this facility again.

Rebecca W. on

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After hours manager didn't answer the phone and his voicemail box was always full.

William B. on

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Excellent

DEITTRA H. on

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Everyone was always really helpful and understanding at certain times

cindy f. on

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😄

Ann b. on

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Excellent UHaul facility. Outstanding management and customer service.

DAVID F. on

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Staff was friendly and helpful at all times.

Jostens C. on

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Very nice place, clean.

ALAN H. on

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The staff rating really should be a "sometimes" friendly. We leased up to 4 units for 5 years & U-haul Bismarck was a well oiled machine back when Brian was the Manager.Not the same service like then.