Customer Reviews for U-Haul Moving & Storage of Bloomington

9,834 reviews

8901 Lyndale Ave S   Bloomington, MN 55420

(952) 881-8101

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(952) 881-8101

8901 Lyndale Ave S
Bloomington, MN 55420

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

I would've preferred a newer truck. It was very noisy and a little sloppy in the steering.

Jeffrey T. 
Rating:
5.0

Customer did not leave a comment.

Brian P. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

Customer did not leave a comment.

Larry H. 
Rating:
5.0

The vehicle had not been cleaned or gone through from the previous rental. I found garbage behind the seat, and trash in the bed of the pickup. In the center console, there was a brand new 10-pack of socks. The socks were returned immediately to the main office the same day as the rental.

CHRISTOPHER H. 
Rating:
5.0

Everything went smoother than I could've even hoped for. I will definitely be using this location again in the future!

Tyler Y. 
Rating:
5.0

Customer did not leave a comment.

Vanessa G. 
Rating:
5.0

Customer did not leave a comment.

Judith W. 
Rating:
5.0

Customer did not leave a comment.

Wendy S. 
Rating:
5.0

Went very smooth. Thank you

Todd U. 
Rating:
1.0

horrible staff and no help at all. i need a refund for this experience i was standng in front uhaul for 1 hours trying to fix a problem that uhaul caused staff watching, but not helping i need refund. i will not recommend people to go to Uhaul Address: 8901 Lyndale Ave S, Bloomington, MN 55420 i need refund in staff and over the phone were no help below half tank van and horrible experience

Bukhari M. 
Rating:
2.0

The wait to get my truck was over 20 minutes.

jodi J. 
Rating:
5.0

Customer did not leave a comment.

Mark R. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY G. 
Rating:
5.0

Everything was great keep like this

Juan G. 
Rating:
5.0

Customer did not leave a comment.

Roman F. 
Rating:
3.0

Well to be honest I am not very happy with my experience. I called and had a trailer setup to pick up at bloomington and when I got there they told me I had to goto Minneapolis because they didn't have one. Went to Minneapolis to find out the ones they had they couldn't rent out because they were going out of state. Ended up going back to Bloomington to get a smaller trailer. Of the three people I was dealing with only one of them apologized for what I had to go through to get a trailer. I even had a confirmation number for the trailer rental in Minneapolis. The Minneapolis location I felt was not very friendly at all. Overall it took me longer to rent and pickup a trailer than the time I actually used it. The gentleman who checked me back in was the only courteous and professional person I worked with. He made me feel actually appreciated as a customer. All of the others made me feel like just another customer no cares about anything. It was a very frustrating experience with uhaul. I hope if I use uhaul in the future I have a way better experience.

Edward G. 
Rating:
5.0

GOOD PROCESS

Charles R. 
Rating:
5.0

To have more employees in the office.

HECTOR C. 
Rating:
5.0

The guys that hooked up the trailer and unhooked it were very pleasant, knowledgeable and professional. A pleasure to work with. (As was the woman who checked me in) A very pleasant and easy experience

Thomas Y. 
Rating:
4.0

Great

greg E. 
Rating:
5.0

Customer did not leave a comment.

PATRICK S. 
Rating:
5.0

Pleasant and very helpful staff and easy to find your way around

Brian M.  |  First Impressions 
Rating:
5.0

Nice powerful truck I have rented so far.

Thanh N. 
Rating:
5.0

Very efficient and friendly

Brian M. 
Rating:
5.0

Great and friendly service. It was very quick and efficient. I would not hesitate to do repeat service here.

Mary W. 
Rating:
4.0

Customer did not leave a comment.

Adil N. 
Rating:
4.0

Customer did not leave a comment.

Theresa S. 
Rating:
4.0

Other then the team running late to open it was fine

DAVID A. 
Rating:
1.0

Customer did not leave a comment.

Breandan G. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY T. 
Rating:
3.0

The truck I got had a check-engine light and idled kind of rough. It didn't really cause any issues, but I would prefer to have a machine that was in good tune just for peace of mind. That said, I put 96 miles on the truck as I got it with no issues. Vehicle was otherwise clean and perfectly acceptable in every other way.

Nick W. 
Rating:
5.0

U haul customer service changed my drop off and pick up time without notifying me then wanted to charge me an extra 36.00 to keep the u haul to my original drop off time at 9pm. (U-Haul wanted me to return it at 7am.

Sydney C. 
Rating:
5.0

Very Happy..Great Service from Counter Gal and Matt..

ERIC V. 
Rating:
4.0

Customer did not leave a comment.

melinda M. 
Rating:
5.0

Customer did not leave a comment.

Latrice P.  |  First Impressions 
Rating:
4.0

There was a mix up with the reservation and the Van # for the contactless pickup. The person who helped me was very nice but i didn't realize i still had to go inside across the street and wait in line to pickup. It seemed more like a "pre-registration" rather than a contactless pickup. Everyone was helpful though and the drop box for dropping off after hours was great.

Emily M. 
Rating:
3.0

Returning the truck was kind of questionable where to leave it

Marlys U. 
Rating:
5.0

Customer did not leave a comment.

Mindy H.  |  First Impressions 
Rating:
4.0

The only problem like everything else is that it was expensive.

ANGENETTA J.  |  First Impressions 
Rating:
5.0

There was a male employee working on the lot, I didn't get his name but he was the person who took the keys when I brought the van back, he was very kind and helpful. He is the perfect representation of a well run company. Thank you!

Robin H. 
Rating:
3.0

There was nothing wrong with the service at my location. But I was deeply disappointed by the change of pick up location without warning. I had to change my plans to get my vehicle and the other location was significantly farther away.

Cristina M. 
Rating:
5.0

Customer did not leave a comment.

Hector P. 
Rating:
3.0

Customer did not leave a comment.

Caroline H. 
Rating:
5.0

Great customer service, friendly staff, the truck was clean and in good condition, easy return

Rachel B. 
Rating:
5.0

Customer did not leave a comment.

Jesse B. 
Rating:
4.0

All the vehicles should be throughly inspected because I got a 10' feet truck with engine light on which scared me through the day. Otherwise I always have good experience

DHONDUP T. 
Rating:
5.0

Customer did not leave a comment.

Janet W. 
Rating:
3.0

Customer did not leave a comment.

Mengesha A. 
Rating:
4.0

Customer did not leave a comment.

Francisco B. 
Rating:
5.0

All the employees I dealt with were courteous, helpful, smiling.

Pamela J. 
Rating:
5.0

Staff was very friendly. Will use this location again.

Terri M. 
Rating:
5.0

Customer did not leave a comment.

Michner B. 
Rating:
3.0

Customer did not leave a comment.

Connie D. 
Rating:
3.0

Customer did not leave a comment.

Alvaro G. 
Rating:
4.0

Clone the polite young man at the customer service counter that helped me.)

Kevin D. 
Rating:
5.0

Very well setup app. Easy to maneuver website. Clean new facilty!! Highly recommended!!! Thank you

Jay L.  |  Online Move In 
Rating:
5.0

The staff are very helpful.

Bradford J. 
Rating:
5.0

Everyone we encountered was friendly and polite. Answered our questions and helped get us out of the lot. Super easy drop off. Great experience. Thank you!

David A. 
Rating:
4.0

Trailer had debris in it ..even after attendant swept it.

David P. 
Rating:
5.0

Highest scores to the friendly and efficient staff. Job well done!

Josh K. 
Rating:
5.0

Customer did not leave a comment.

Stephanie B. 
Rating:
2.0

I did not choose this location to pick up my truck. It was 30 minutes from me and assigned to me since apparently none of the 20 options closer to me had the size truck I was looking for. Could not complete contactless pick up because their system is bulky and ridiculous. Waited in line only to have one of the 2 people there leave when it was my turn, so had to wait longer. People in to office were kinda crabby and not very pleasant. They had about 20 of the size truck I needed but somehow I received keys for one that was blocked in. Had to wait again until the keys could be found to move the truck. I have to say the the man working on the lot, when we finally found him, was nice and did Help us out. Overall, it took an hour to pick up my truck. Also had to ask for more miles since, when they push you out to a location that is not close to you, they don't add miles. Be aware of that.

Teresa H. 
Rating:
5.0

Customer did not leave a comment.

Todd D. 
Rating:
5.0

Customer did not leave a comment.

SEAN R. 
Rating:
5.0

Customer did not leave a comment.

ayaan K. 
Rating:
5.0

The place was closed when I git here

sarah R. 
Rating:
4.0

Customer did not leave a comment.

David R. 
Rating:
5.0

I don't recall his name, but the young gentleman who helped me hitch up my trailer was incredibly nice, well spoken, and good at explaining things.

Kyle Y. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Previous Public Storage. Superior for the same price. 😎

Joe O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Laurie D. 
Rating:
3.0

The rep was fine, but your company is run by crooks. You are liars and thieves never will I order a uhaul

Francesco B. 
Rating:
5.0

I needed to change days and it was no problem, then work held me up and I called to let them know that I would be a couple hours late picking it up and again No Problem. I finally got to the store and I was in and out of the store and the young guy that took me to the trailer and hooked it up, checked the lights and I was on my way. Very pleasant experience beginning to end. Thanks

DEAN D. 
Rating:
3.0

Have had much better service at the Apple Valley, MN location. The van registered low air on 2 of its tire sensors. I tried to include a photo of dash with the equipment review, but that “spun” until it expired. Reported to tech, who said it was reported earlier by “another lady,” then advised he had checked tires and all the pressure was at 70; it was the sensors that were failing. My project was delayed until the next day. When I started the van, the tires with low pressure were worse, while the OK tires were still OK. Used my tire pressure gauge to check all the tires, which were ALL at 50-51 lbs! Certainly not 70!! Apparently the failing sensors were those that indicated good pressure, not those showing the lowering pressure!! Then had to take time to wait to talk with person at counter, review issue, have them confirm & address tire pressure, and worry about getting my project done with a poorly maintained vehicle!! When the van was returned to me, was told tire pressure was filled properly. Thankfully, I was driving on back streets and did not have a heavy load, since the pressures dropped as I used the van. It was disrespectful that my concerns were disregarded, and the delays and distress were completely unavoidable. There were several other cargo vans on the lot, why in the world would the staff provide one that had anything failing with it to a customer? With respect to the review at pickup, for a previous rental, I attempted to upload a picture for something, and that also “spun” (wouldn't complete upload) until it expired. It's disappointing that the method to provide information has been ineffective.

DJ A. 
Rating:
4.0

More help, only 1 person on at 8:00am with a line 6 deep.

ron R. 
Rating:
5.0

Customer did not leave a comment.

Cinthia B. 
Rating:
4.0

Customer did not leave a comment.

Matt R. 
Rating:
5.0

Customer did not leave a comment.

Kareem I. 
Rating:
5.0

Customer did not leave a comment.

PETER B. 
Rating:
5.0

Customer did not leave a comment.

Joshua K. 
Rating:
5.0

Customer did not leave a comment.

ANDREW C. 
Rating:
3.0

Make sure that where a customer books their rental that it is there and not 12 miles away. Then when I got to the Bloomington store there was 1 person working the counter so the wait was crazy long. Then when I finally got the truck back to my son's apartment, there was no dolly in the truck. Very frustrating.

Susan W. 
Rating:
5.0

One of the nicer locations I have used.

Paul K. 
Rating:
4.0

The agent who assisted my rental dismissed the concerns of another customer who had a quick question, refused to serve them (and sent them away) when I offered to wait, and then spoke negatively about them to me during my transaction. While courteous to me, this employee was quite rude and unprofessional. I was alarmed at his dismissive tone, and feel disinclined to trust Uhaul to provide responsive or caring service as a result.

Erik T. 
Rating:
5.0

Give your employees the big fat raises they deserve.and stop running them ragged.

Sophie P. 
Rating:
5.0

Customer did not leave a comment.

Alma B. 
Rating:
5.0

Good employees to work with.

Leo T.  |  First Impressions 
Rating:
5.0

Again very wonderful people working here!

Kathleen V. 
Rating:
5.0

The staff was very helpful . Did a excellent job

bradford b.  |  Overall Experience 
Rating:
3.0

There were not enough spaces for all of the trucks being returned (happened to be on a Sunday evening) so it was confusing where to go, but overall easy once we decided where to leave the truck. Drop box was easy to find

Christine M. 
Rating:
1.0

Customer did not leave a comment.

Joe G. 
Rating:
5.0

Customer did not leave a comment.

Karrye F. 
Rating:
5.0

Customer did not leave a comment.

vadim K. 
Rating:
5.0

Customer did not leave a comment.

DONOVAN W. 
Rating:
5.0

Customer did not leave a comment.

Michelle O. 
Rating:
5.0

The staff was amazing, very helpful, and very professional.

Davonne L.  |  First Impressions 
Rating:
5.0

Good job

Ahmadou D. 
Rating:
5.0

Customer did not leave a comment.

Leah W. 
Rating:
4.0

Customer did not leave a comment.

Mike L. 
Rating:
5.0

Customer did not leave a comment.

christy C. 
Rating:
5.0

Maybe just somewhat more prominent signage directing me to correct location for after hours equipment return. I had no problem with digital check-in, but left vehicle in wrong place, and didn't realize it.

Scott O. 
Rating:
5.0

Customer did not leave a comment.

Will B.  |  First Impressions 
Rating:
3.0

Was rat poison in the U-Haul taking up space, lots of debris

Elizabeth G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

DENNIS B. 
Rating:
5.0

Customer did not leave a comment.

david K. 
Rating:
5.0

Always happy with the Bloomington location. Have rented several times over the last 9 months

Teresa H. 
Rating:
4.0

Customer did not leave a comment.

Daniel W. 
Rating:
5.0

While I gave an affirmative on 'clean and well maintained', the wheels (not tires) were mud caked and the trailer needed a quick sweep. The latch was also difficult to both engage and disengage. Nothing I couldn't overcome but I can envision people who would have been stumped.

Daniel L. 
Rating:
5.0

Very efficient.

Jon A. 
Rating:
5.0

Customer did not leave a comment.

Craig C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

david s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kristine F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kristopher H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sandra M.  |  First Impressions 
Rating:
5.0

The young man associate that helped me check then was very helpful and professional ! Very pleasant customer service! I give him 10 Stars !!

deborah p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David M.  |  First Impressions 
Rating:
5.0

I especially liked the young man that helped me with the hole storage and truck rental prices very friendly and helpful.

MARUT S.  |  Overall Experience 
Rating:
5.0

Great customer service

Ashley R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kristal K.  |  Overall Experience 
Rating:
5.0

Excellent service

KIMBERLY B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

joseph d.  |  First Impressions 
Rating:
4.0

Only problem in-counted was several times key card did not let me in and had to seek help from office personnel

paul c.  |  Overall Experience 
Rating:
5.0

I used this facility when I moved up here from out of state. I would highly recommend this UHaul facility to anyone. Very easy to use and convenient. Less costly than some others. The staff here is FANTASTIC! Especially Patty and Griffin who went out of their way to help me. Well done!! Thank you so much!!

Nicki M.  |  Overall Experience 
Rating:
4.0

desk staff were difficult to understand and did not explain lease trrms vlearly -- tpld us it would all be clear when we read lease on electronic board and read printed pages if same. But print font was soooo tiny it really was not possible to read words on papers. u- haul really needs better presentation of its customer lease agreement. in several instances your lease omits major sections of Minnesota's Self Torage statute provisions -- like notice that certain ' exempt" personal property I s always accessable and removable from rental unit- clotjing, yools of trade, personal papers ,& records and other items ennumerated in the statute. Other tenant rights are also omitted from explicit inclusion in lease. While U Haul staff are friendky and helpful, the basic tenant- landlord relationship is not well presented in the current composition of the lease.

Brook M.  |  First Impressions 
Rating:
5.0

No tengo ningun comentario Todo fue rapido , facil y entendible. Muy amable la persona que me atendio..!!

Gerardo S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chuck G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charles H.  |  Online Move In 
Rating:
2.0

Bloomington U-haul charged crazy fees because they had us on automatic billing, something messed up with their payment system. I called multiples times to get a manager.. I even called corporate, and no one could seem to help me remove the fees from their mess up!? Needless to say, I am glad to be done with this u-haul… and their security systems are always messed up!!!!! We would check in and it would still trigger the alarm. Even their employees would say “oh, it’s been happening a lot”… this is a brand new facility. Awful experience.

Kelsey W.  |  Overall Experience 
Rating:
5.0

reservation system was a little confusing

bill m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

william r.  |  First Impressions 
Rating:
5.0

This is my 3rd time renting a vehicle from the Lyndale location in the past 2 years. I also rented 4 times from the Nicollet Avenue location in Minneapolis during the same timeframe. I was a short term rental landlord that is selling properties that have been fully furnished. I have sold lots, moved lots to a garage and now rented a storage unit from you. It was good timing. Thanks for the good deal.

STEVEN W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maria M.  |  Online Move In 
Rating:
5.0

Clean secure spaces. Great people working at that location.

william r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sally j.  |  Overall Experience 
Rating:
5.0

All the employees were super helpful, and the facility was super clean!

Michelle O.  |  First Impressions 
Rating:
5.0

I arrived and was greeted warmly, and when I said I had a reservation he immediately said "Are you Michael?," and when I said yes he he asked me how my day was going. I was very impressed with his professionalism and his personable manner. He made sure I understood the difference between a utility and appliance dolly citing sometimes that people confuse the two. The vehicle was clean and ran well. This was totally a great experience thank you.

michael s.  |  First Impressions 
Rating:
1.0

Griffin the young man that helped out was more than knowledgeable and willing to help me out and gave me great advise and was very patient with me 🙏 thank you

MARUT S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

wendy r.  |  First Impressions 
Rating:
5.0

I am beyond thankful for the workers and owner at this location! I ran into a couple personal difficulties that were in no form their responsibility to help me but they went above and BEYOND just to help me during tough times. They were willing to help a complete stranger in need. I’m amazed!

AMBER R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matthew C.  |  Overall Experience 
Rating:
5.0

Ya’ll we’re excellent

David M.  |  First Impressions 
Rating:
5.0

Team members were great to work with, very helpful !!

Nicki M.  |  First Impressions 
Rating:
4.0

Griffin did a GREAT job getting me checked-in and comfortable with the security features. Appreciate the easy move-in access & cleanliness. Do wish access hours were longer, especially on the weekend, but also understand security needs to be maintained.

DJ A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

sally j.  |  First Impressions 
Rating:
5.0

Everyone was friendly and helpful, I've been doing business with Uhaul for years!

COLETTE RENA B.  |  First Impressions 
Rating:
5.0

Tim the location-branch manager, & his friendly and helpful crew are the best team I've ever experienced, with at any storage or rental especially Public Storage!⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐

Steven M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mohanad J.  |  Overall Experience 
Rating:
5.0

Tim A was such a pleasant youngman. Came upset and this man was so patient and helpful. Thank you for understanding while I was dealing with my brother situation. Unit is brand new

Fatmata V.  |  First Impressions 
Rating:
5.0

Excellent customer service!!

Jennifer N.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jessica W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jan S.  |  First Impressions 
Rating:
4.0

Tim was great! Very helpful and pleasant to work with! I will highly recommend to family and friends!

Julie y.  |  First Impressions 
Rating:
5.0

Everyone was so nice and accommodating. Super respectful staff which was greatly appreciated on a hard day I was having. Bonus was the huge dollies at door storage that made moving into storage fast and convenient!

Beth H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ruby K.  |  First Impressions 
No reviews have been submitted for this location.

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