Customer Reviews for U-Haul Moving & Storage of Bloomington

9,588 reviews

8901 Lyndale Ave S   Bloomington, MN 55420

(952) 881-8101

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(952) 881-8101

8901 Lyndale Ave S
Bloomington, MN 55420

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Julie P. 
Rating:
5.0

The pickup truck I rented was in decent condition however it smelled so badly from cigarette smoke inside that it gave me a headache and made my eyes water.

julianna D. 
Rating:
5.0

Customer did not leave a comment.

garrett C. 
Rating:
5.0

Efficient, friendly, helpful service.

tayler B. 
Rating:
5.0

Very smooth process.

Russell O. 
Rating:
3.0

Location was short-staffed which led to a long wait. None of the additional equipment (dolly, furniture pads) were in the trailer so we had to go back. The good news is once we got through the line the workers were efficient, and when we came back for the missing items, they took care of us right away. Ultimately we were satisfied with out experience, though we did experience a significant and stressful delay at the start of our day.

Katharine H. 
Rating:
4.0

Cost per mile is too high

Robert H. 
Rating:
5.0

Customer did not leave a comment.

alex E. 
Rating:
5.0

Customer service was perfect and easy to use trailer!

kathryn N. 
Rating:
5.0

The truck felt like it was going to fall apart. Only reason I didn't go back was cause I had gotten on the highway already before I notice it was that bad.

Yvette B. 
Rating:
1.0

Unorganized and when we returned The trailer they made me disconnect and drop the trailer without any assistance. I have never had this before

MARCEL D. 
Rating:
4.0

I only had to drop off the trailer I had rented. The drop off center is located on one side of the street and you have to then go across the street in order to find a person to check you out. The new building is great looking but there should always be someone at the old building where you drop off or pick up equipment to help you out.

Michael J. 
Rating:
3.0

Customer did not leave a comment.

Dana C. 
Rating:
5.0

The location's commitment to customer service excellence is impressive.

Steve M. 
Rating:
5.0

Customer did not leave a comment.

Abdurahaman S. 
Rating:
5.0

Customer did not leave a comment.

Dean M. 
Rating:
4.0

Customer did not leave a comment.

Gregory M. 
Rating:
5.0

i was impressed with the whole process and the staff - they were great.

Janelle F. 
Rating:
5.0

Customer did not leave a comment.

Mohamed K. 
Rating:
5.0

Customer did not leave a comment.

Justin N. 
Rating:
4.0

Customer did not leave a comment.

Ignacio M. 
Rating:
5.0

Check out the Front end especially steering !!!

mike L. 
Rating:
5.0

Customer did not leave a comment.

Chase C. 
Rating:
5.0

Customer did not leave a comment.

KEITH M. 
Rating:
5.0

The gentleman that checked us in for our rental was exceptional. He was knowledgeable, courteous and very helpful.

Steve S. 
Rating:
4.0

Customer did not leave a comment.

Matthew T. 
Rating:
5.0

Drop off was very easy and quick. Staff was very attentive.

Charles D. 
Rating:
5.0

Great service! Robust and well maintained equipment. Well done!

Jason R. 
Rating:
5.0

Customer did not leave a comment.

Jessica S. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Staff was great. Friendly and efficient.

BRIAN L. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
4.0

The corporate office made a mistake and changed the vehicle type for my reservation without notifying me. The gentleman that helped straighten it out in the store was amazing. He did everything in his power to address the situation and turn it into a positive experience. An amazing employee with a great customer care attitude!

David B. 
Rating:
5.0

Customer did not leave a comment.

Paul W. 
Rating:
5.0

Customer did not leave a comment.

jacki S. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
5.0

Joe at the 89th and Lyndale U-Haul location in Bloomington Minnesota was especially helpful, extremely professional and personable when I arrived to pick up my rental U-Haul for a house move. Grateful to him for his exemplary customer service.

Katie H. 
Rating:
4.0

I received the van with a flat tire. Only noticed a few miles down the road when I motorist stopped me and told me. It was 8psi. Had to bring it to a station and pay to have to filled up to complete my task. Then I was nickel and dimed for fuel. Was charged for 3 gallons but nobody offered to compensate my for my time and money with the tire. Other than that the facility was beautiful and the truck was in good condition

blake R. 
Rating:
5.0

Customer did not leave a comment.

Daniel W. 
Rating:
5.0

Customer did not leave a comment.

robert P. 
Rating:
5.0

Staff was very friendly and helpful.

Steve S. 
Rating:
4.0

Customer did not leave a comment.

Luke G. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey M. 
Rating:
5.0

Customer did not leave a comment.

Melia S. 
Rating:
5.0

Overall rating was 99%

Mohammed F. 
Rating:
5.0

Customer did not leave a comment.

Quintin A. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM W. 
Rating:
4.0

Customer did not leave a comment.

Gage C. 
Rating:
5.0

I have always had a good experience at this location. The staff are friendly and very attentive. I would recommend them to my friends.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Kristi M. 
Rating:
5.0

Customer did not leave a comment.

Jonathan A. 
Rating:
5.0

Very smooth operation

Eric P. 
Rating:
3.0

The drop off location didnt have my truck on record. My entire moving experience with Uhaul was tainted by their shitty computer and reservation system.

Peter H. 
Rating:
5.0

Over all very good experience with u haul.

lee H. 
Rating:
3.0

Overall it was a convienent experience. Interior of Uhaul had a strong oder and dog food scattered, but we were able to get what we needed done. Average, but average was what we needed.

Daniel B. 
Rating:
5.0

Customer did not leave a comment.

Sue G. 
Rating:
5.0

Employees were great to work with

Jacqueline M. 
Rating:
5.0

Customer did not leave a comment.

Gary A. 
Rating:
5.0

Customer did not leave a comment.

Nicola E. 
Rating:
5.0

Customer did not leave a comment.

Josiah W. 
Rating:
5.0

Customer did not leave a comment.

Ruendy L. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
5.0

N/a

ANDREW S. 
Rating:
5.0

Customer did not leave a comment.

Mitchell B. 
Rating:
2.0

The truck was unsafe. The transmission was bad. The truck would not go into fourth gear. The location overcharged me. I asked for 6 moving pads, they charged me for 12. I used 1 furniture dolly and they charged me for two. These are small fees, but so irritating. The people who helped me were friendly, but now I question their honesty.

John V. 
Rating:
5.0

Customer did not leave a comment.

Greg R. 
Rating:
5.0

Could have give me a notice before the extra costs like charging miles and fuel compensation because those surcharges cost more than the rental rates I got in the first confirmation receipt

Khoi D. 
Rating:
2.0

My issue is with uhaul as a company. I specifically called when I booked the reservation, to say that I was paying for my daughter's truck and to make sure she wouldn't need to do anything other than show up with her license. I was told that was all she would need to do. I entered my credit card and the two driver's names into the reservation info. When she showed up to rent the truck they said they could not give it to her because it wasn't paid for and the credit card info was not in the system. I had to stop my work day and call U-Haul since they told her they could not take my card info over the phone and that I had to call the 800 number. The guy at the 800 number said no problem, he would get it taken care of. He tried to take my card and said he couldn't enter it because the local U-Haul place had the reservation open so I needed to get them to close it. I texted my daughter, they said they would close it. The guy on the phone tried again and said he had no idea why but he wasn't able to input my credit card number. He said he would transfer me to customer service. I said I could not wait ANOTHER 20 minutes, he said they were available right away. As soon as he transferred me, it said hold times were 20 minutes. The guy at the local place could tell it was a complete cluster fuck and got his manager to approve taking the card from us over the phone. An EXTREMELY stressful start to a long day of packing and driving through the night. My daughter said the local people were nice and were trying to help, so the rating was more about the ridiculousness of the company and not the individuals who worked at the Bloomington location. Truck was clean but service light came on partway through trip which was stressful. Straps on dolly did not stay tight.

Jaden S. 
Rating:
5.0

Customer did not leave a comment.

Nicola E. 
Rating:
5.0

Customer did not leave a comment.

Linda B. 
Rating:
5.0

Wonderful and helpful, courteous staff

David R. 
Rating:
5.0

Customer did not leave a comment.

Charisse C. 
Rating:
5.0

Great help from the first call to set up the rental, through the desk help/checkout and then easy return. The overall experience and price was perfect!

William W. 
Rating:
4.0

The gentlemen in the lot that assisted me with the trailer was amazing. Great attitude and confirmed I was go to go when leaving, and very gracious when I returned the trailer. I wish I had asked his name because he definitely deserves recognition for his awesome customer service

James W. 
Rating:
5.0

Nothing

Juan V. 
Rating:
5.0

The return process was a bit confusing both for me and another customer but it worked out.

Eric T. 
Rating:
5.0

Customer did not leave a comment.

Sandra M.  |  First Impressions 
Rating:
3.0

The people were great to work with, your equipment is junk

James D. 
Rating:
4.0

Add a quick link to check in procedure, and once done receive a Checkin complete message with final charges.

ALAN S. 
Rating:
2.0

Put the boxes I order in the truck when I am about to come get it. I had to improvise because by the time I got it home and figured out my boxes I ordered werent in the trunk, it was too late

Tayt E. 
Rating:
5.0

Customer did not leave a comment.

Nicola E. 
Rating:
5.0

The young man associate that helped me check then was very helpful and professional ! Very pleasant customer service! I give him 10 Stars !!

deborah l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David M.  |  First Impressions 
Rating:
5.0

All was good. Fast check out with all instructions needed. Easy check in and courteous employees all the way through. Reasons I keep coming back to this location for all my truck hauling needs

dean B. 
Rating:
3.0

This location is somewhere I'm gonna return to just cause of location. But it sucks. I didnt have 2 dolly's like requested but they gave me appliance dolly. Fuel was at 1/16 to start so had to immediately get fuel. Lock on back of uhaul didnt work after they told me theres a lock on it so I didnt buy when I was in the store. Had to make a detour later to get a lock. Little stuff like that....

Bonnie T. 
Rating:
5.0

Very helpful in working with my need to pick up truck before normal business hours. Much appreciated!

Thomas H. 
Rating:
5.0

I especially liked the young man that helped me with the hole storage and truck rental prices very friendly and helpful.

MARUT S.  |  Overall Experience 
Rating:
5.0

Great

KODJO D. 
Rating:
2.0

There needs to be signage that clearly communicates where to go to drop off the equipment. The sign at one location says, "Returns" but there is nobody there. I had to search for a person who told me to go to a different location. I went to the different location and the guy told me to go BACK to the first place where he would meet me. This is definitely needs to be improved.

Wendy H. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Staff was extremely helpful and professional.

Douglas K. 
Rating:
5.0

Excellent service on pickup and drop off - thank you

ChrisDobesh D. 
Rating:
1.0

The truck was so dirty and very old to use.

Lameck G. 
Rating:
5.0

The check in was smooth and the personal was very professional. The checkout was very unprofessional and very confusing. I brought my 6X12 trailer back to the location and couldn't lift the trailer off the hitch. I called the office and the gentleman said they had no one to help. I ended getting the trailer off and went to the office. There were two gentlemen were sitting at the desk with no customers. The trailer is fantastic but I think the check in process is very confusing.

John D. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
5.0

The staff was great and very helpful hooking up and taking off the trailer. Thank you!

Andrea R. 
Rating:
5.0

Always great help from this crew on renting anything. Top notch.

Willie W. 
Rating:
5.0

Customer did not leave a comment.

Bruce Z. 
Rating:
5.0

Customer did not leave a comment.

suhaib H. 
Rating:
3.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

Akram B. 
Rating:
5.0

Customer did not leave a comment.

Nicola E. 
Rating:
4.0

Customer did not leave a comment.

Tyler J. 
Rating:
3.0

Customer did not leave a comment.

JORGE U. 
Rating:
5.0

Great customer service

Ashley R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kristal K.  |  Overall Experience 
Rating:
5.0

Excellent service

KIMBERLY B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

joseph d.  |  First Impressions 
Rating:
4.0

Only problem in-counted was several times key card did not let me in and had to seek help from office personnel

paul c.  |  Overall Experience 
Rating:
5.0

I used this facility when I moved up here from out of state. I would highly recommend this UHaul facility to anyone. Very easy to use and convenient. Less costly than some others. The staff here is FANTASTIC! Especially Patty and Griffin who went out of their way to help me. Well done!! Thank you so much!!

Nicki M.  |  Overall Experience 
Rating:
4.0

desk staff were difficult to understand and did not explain lease trrms vlearly -- tpld us it would all be clear when we read lease on electronic board and read printed pages if same. But print font was soooo tiny it really was not possible to read words on papers. u- haul really needs better presentation of its customer lease agreement. in several instances your lease omits major sections of Minnesota's Self Torage statute provisions -- like notice that certain ' exempt" personal property I s always accessable and removable from rental unit- clotjing, yools of trade, personal papers ,& records and other items ennumerated in the statute. Other tenant rights are also omitted from explicit inclusion in lease. While U Haul staff are friendky and helpful, the basic tenant- landlord relationship is not well presented in the current composition of the lease.

Brook M.  |  First Impressions 
Rating:
5.0

No tengo ningun comentario Todo fue rapido , facil y entendible. Muy amable la persona que me atendio..!!

Gerardo S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chuck G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charles H.  |  Online Move In 
Rating:
2.0

Bloomington U-haul charged crazy fees because they had us on automatic billing, something messed up with their payment system. I called multiples times to get a manager.. I even called corporate, and no one could seem to help me remove the fees from their mess up!? Needless to say, I am glad to be done with this u-haul… and their security systems are always messed up!!!!! We would check in and it would still trigger the alarm. Even their employees would say “oh, it’s been happening a lot”… this is a brand new facility. Awful experience.

Kelsey W.  |  Overall Experience 
Rating:
5.0

reservation system was a little confusing

bill m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

william r.  |  First Impressions 
Rating:
5.0

This is my 3rd time renting a vehicle from the Lyndale location in the past 2 years. I also rented 4 times from the Nicollet Avenue location in Minneapolis during the same timeframe. I was a short term rental landlord that is selling properties that have been fully furnished. I have sold lots, moved lots to a garage and now rented a storage unit from you. It was good timing. Thanks for the good deal.

STEVEN W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maria M.  |  Online Move In 
Rating:
5.0

Clean secure spaces. Great people working at that location.

william r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sally j.  |  Overall Experience 
Rating:
5.0

All the employees were super helpful, and the facility was super clean!

Michelle O.  |  First Impressions 
Rating:
5.0

I arrived and was greeted warmly, and when I said I had a reservation he immediately said "Are you Michael?," and when I said yes he he asked me how my day was going. I was very impressed with his professionalism and his personable manner. He made sure I understood the difference between a utility and appliance dolly citing sometimes that people confuse the two. The vehicle was clean and ran well. This was totally a great experience thank you.

michael s.  |  First Impressions 
Rating:
1.0

Griffin the young man that helped out was more than knowledgeable and willing to help me out and gave me great advise and was very patient with me 🙏 thank you

MARUT S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

wendy r.  |  First Impressions 
Rating:
5.0

I am beyond thankful for the workers and owner at this location! I ran into a couple personal difficulties that were in no form their responsibility to help me but they went above and BEYOND just to help me during tough times. They were willing to help a complete stranger in need. I’m amazed!

AMBER R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matthew C.  |  Overall Experience 
Rating:
5.0

Ya’ll we’re excellent

David M.  |  First Impressions 
Rating:
5.0

Team members were great to work with, very helpful !!

Nicki M.  |  First Impressions 
Rating:
4.0

Griffin did a GREAT job getting me checked-in and comfortable with the security features. Appreciate the easy move-in access & cleanliness. Do wish access hours were longer, especially on the weekend, but also understand security needs to be maintained.

DJ A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

sally j.  |  First Impressions 
Rating:
5.0

Everyone was friendly and helpful, I've been doing business with Uhaul for years!

COLETTE RENA B.  |  First Impressions 
Rating:
5.0

Tim the location-branch manager, & his friendly and helpful crew are the best team I've ever experienced, with at any storage or rental especially Public Storage!⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐

Steven M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mohanad J.  |  Overall Experience 
Rating:
5.0

Tim A was such a pleasant youngman. Came upset and this man was so patient and helpful. Thank you for understanding while I was dealing with my brother situation. Unit is brand new

Fatmata V.  |  First Impressions 
Rating:
5.0

Excellent customer service!!

Jennifer N.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jessica W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jan S.  |  First Impressions 
Rating:
4.0

Tim was great! Very helpful and pleasant to work with! I will highly recommend to family and friends!

Julie y.  |  First Impressions 
Rating:
5.0

Everyone was so nice and accommodating. Super respectful staff which was greatly appreciated on a hard day I was having. Bonus was the huge dollies at door storage that made moving into storage fast and convenient!

Beth H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ruby K.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top