Customer Reviews for U-Haul Moving & Storage of Bozeman

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Bozeman

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Pat W. on

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DAVE P. on

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Great staff, both at pickup and drop off. Extremely helpful.

Steve M. on

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check engine light and check oil light were on which made me anxious, other than that no issues.

Mark H. on

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It is impossible to actually speak to someone that is at the location. Very frustrating.

Margo S. on

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Great customer service, efficient and friendly.

Sylvis R. on

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Debra Z. on

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Good customer service.

linda H. on

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Brenda S. on

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David J. on

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As always great service on both ends of transaction

regan W. on

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Peggy L. on

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eric D. on

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Rick K. on

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daniel H. on

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They charged me more then what I was told .I was very unhappy ... and would like my money back if possible

Sherri E. on

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Super easy experience, thank you!

Marcedes C. on

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GEORGE W. on

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Very nice lady working there who unhitched the trailer and checked me out . I guess Uhaul allows to unhitch but not not to hitch. Kinda strange. Great facility in Bozeman!

Ralph S. on

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Timothy R. on

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BRUCE M. on

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Rachel S. on

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JAMES M. on

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Floor wash dirty with black soot

John K. on

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David E. on

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Simplify the online self pick up process.

TIMOTHY R. on

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Michaelle E. on

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anita D. on

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brenda G. on

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April D. on

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Very friendly and helpful.

DAVID J. on

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Great staff

Matt A. on

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The staff tried the hardest. However, the internal technology made it almost impossible for them to do their job. It took 40mins to rent a van that we needed for less than 2hrs. The inability to check customers in/out created long lines and lots of frustration.

Emmanuel A. on

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DEAN H. on

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Peter L. on

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jon R. on

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Creg Y. on

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NORMAN S. on

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Helpful staff. Uncomplicated return of truck. Very nice offering free storage for a month, but tried to force me to buy a lock for the storage unit when I had my own lock. Did back down in the end.

LAUREL A. on

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EMILY at the Bozeman office was awesome! The national folks COMPLETELY screwed things up, and never bothered to contact us. So she was left to clean up their mess. & she did so professionally.

Margaret F. M. on

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Thi s facility is not open all night. One side of it has a door that needs a staff to unlock. It happens at 7 am. It's okay, they are very helpful.

suzanne c. on

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NA

Joseph F. on

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Sara was friendly and although there were several customers ahead of me, my wait was very short. I would recommend this U-haul location to friends.

Margaret F. M. on

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Very helpful and patient.

johnathan d. on

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I'd like to speak with the manager regarding my access to the UBox last week. Due to staff being on vacation, I was not able to access my box when I needed to even though giving over 24hrs notice.

Susan C. on

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We did not visit the facility, but worked with the staff to have our u-boxes delivered to our driveway. Michael was exceptional to work with. He was very professional, courteous and prompt. Thank you!

susan b. on

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I was overcharged and am unable to get a receipt with the details. Neither the Uhaul location nor my online account will give me the details of the last charge.

edward s. on

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I needed to schedule a U-Box delivery from New York to Bozeman. The staff at Bozeman U-Haul helped me arrange everything at both ends and everything worked out perfectly. An excellent experience!!!

Angela R. on

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I appreciated the flexibility and promptness. They were willing and ready to make this work for us.

Suzanne G. on

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GM is spot on with customer service & having everything ready & available for customers!

joe s. on

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Said my card was was declined when it wasn't. Would not proceed with move. Discover told me they put in wrong expiration 5 times. After this was fixed my movers had been waiting 2 hrs Stressful!

Michelle H. on

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No storage unit reserved when I arrived after driving 14 hours from Portland despite a confirmation email. Terrible experience. Staff was not rude but clearly never had any worthwhile service training

makel h. on

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Sara was awesome and went the extra mile! Great customer service and kind people!!!

JOE H. on

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The staff was useless when my key snapped off in the U-haul lock I was required to use. They refused to cut the lock, and told me to call a locksmith. I had to buy a grinder to cut it off. Thanks!

arvid n. on

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Very much appreciate dealing with you. Excellent service.

herman g. on

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They did great

CAROLYN P. on

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Manager Jesse Dingman was professional, helpful, available throughout the whole process. He did an excellent job and should be commended!

stephanie l. on

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Jess was amazing!!

Kendra K. on

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Went above & beyond

ADAM S. on

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Friendly staff, accommodating, helpful.

charlotte q. on

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The storage unit rental for my son did not come without challenges. I feel once the store manager, Jesse, understood my frustrations he was very helpful. I appreciate what he did for me in closing.

Jane G. on

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They were extremely helpful!