Customer Reviews for U-Haul Moving & Storage of Bozeman

6,967 reviews

815 N 7th Ave   Bozeman, MT 59715
(Located East of Cats Paw)

(406) 586-4541

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(406) 586-4541

815 N 7th Ave
Bozeman, MT 59715
(Located East of Cats Paw)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

david e.  |  Overall Experience 
Rating:
5.0

The staff were great! Thanks guys

Douglas A.  |  First Impressions 
Rating:
2.0

The facility kept our things safe and dry and the staff is great, so 5 stars in that regard. But the move out experience was frustrating. We cleaned it, submitted our photos and move out request online. One week later the request was still pending and they had charged our account for the next month plus a late fee. I had to call to get it sorted out, which makes me not trust the online system.

Colleen F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH W.  |  Overall Experience 
Rating:
2.0

It started when I needed a small storage unit. Priced as advertised on the wall and in flyers differ. One employee gave me a coupon for one month free and the other said it was not valid unless I had driven a rental truck. One employee assigned me a small unit after another and several were with belongings of customers that were held up because of lack of payment. Eventually she gave me a slightly bigger unit. I had already paid for the smaller unit and understood it to be your policy that if a smaller unit (the one the client wanted) is unavailable then the next one up is given at the lower price. A month later when I get a bill it is $30 higher than expected. I go ask several times in person and I am always told that the supervisor will take care of lowering my bill, that I just need to swing by when she is in. Eventually I coincide with her but she says, in a short manner, that she will not adjust anything and that the higher fee was to remain. As soon as I could I emptied the unit and cancelled my contract. You understaff the facility too, whenever one goes the line is short but customer care takes forever.

Carlos I.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Colleen F.  |  First Impressions 
Rating:
2.0

Neither of the employees could help with what I needed so we decided to go somewhere else, and the price was way too high, we found a space almost triple the size for 30 dollars less

Yaron G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Travis F.  |  Overall Experience 
Rating:
5.0

Please change the email on my account to : wil.shellhorn@gmail.com Thanks, Will Shellhorn

Will S.  |  First Impressions 
Rating:
4.0

Everyone I came in connect with was helpful and very friendly.

Debra S.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

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    Moving Trucks

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    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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    Self-Storage

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    U-Box® Containers

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    Moving Supplies

    We sell hundreds of products to make moving easier!

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    Trailer Hitches

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    Propane

    Propane service delivered straight to your door!

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