Customer did not leave a comment.Joseph J.
Customer Reviews for U-Haul Moving & Storage of Bozeman
Bozeman, MT 59715
(Located East of Cats Paw)
Services at this Location:
- Mon–Thur7 am–7 pm
- Friday7 am–8 pm
- Saturday7 am–7 pm
- Sunday9 am–5 pm
Special Operating Hours
- 12/24/2022: 7:00 am - 4:00 pm
- 12/25/2022: Closed
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Raymond H.
One of the rings was stuck and couldn't be used. The rest of the experience was great.Micheal K.
Customer did not leave a comment.Mary M.
Customer did not leave a comment.Tommy L.
Truck has been receKeith C.
Customer did not leave a comment.ROBERT R.
Customer did not leave a comment.Mark L.
Customer did not leave a comment.Tori R.
Customer did not leave a comment.Joseph P.
Truck was not acceptable. Heater didn't work. Brakes were inconsistent. Interior cab was gross. High beam lights didn't work. Regular lights barley lit up the road. Why was this truck even still in operation?!!DylanJames P.
Fuel the trucks. Renting a truck with a quarter tank of gas, makes it so the customer has to fuel it before they even get out of town, stupid. Truck had bad wiper blades, the blower motor was going out, so no heat, and it was covered in ice, so I had to crawl on top before I left so I wouldn't damage someone's vehicle on the interstate. Site wouldn't rent a smaller truck, pickup or van for one way move, even though they had the trucks. I looked online and could rent any of them local, just not for a one way trip.Douglas F.
Customer did not leave a comment.sprague H.
Customer did not leave a comment.Benjamin S.
Customer did not leave a comment.BARBARA C.
Customer did not leave a comment.KURTZ S.
There was no windshield washer fluid and we were driving at night over a snow covered road. We had asked for 2 doz blankets. I helped them knock ice off the trailer and in doing all that failed to ask for the blankets. When I called they told me to drive back (had loaded my car on the trailer). A review of the order should be done to assure nothing is forgotten.Charles D.
The windshield washer was clogged and 1 tire had 2 small slashes in The sidewall that should have been changed out.Ann G.
Customer did not leave a comment.diana S.
It's a real inconvenience to pick up a rental truck that doesn't have a full tank of gas. Not only is it a time waster but more difficult to bring it back at the level it was upon pickup, inevitably forcing me to return with an extra gallon or two of fuel.Michael M.
Customer did not leave a comment.Jacob A.
First off everything was fine until I called the day before I was suppose to return the equipment to ask for a late return, I just drove 19hours straight and needed some sleep. the guy on the phone said no problem, just have it back before 3pm that's the next reservation. I said no problem. Then at 9am I get a call and a voicemail saying I didn't return the truck and they need me to call to tell them what's going on. So I call and talk to another guy and tell him I spoke with a guy yesterday at 12:26pm (call log) that I needed more time on my drop off day. He said ok. Then 2 hours later I get ANOTHER CALL!!!!! Saying where is the truck!? I literally went over it AGAIN!!!! Then I was 2 hours after my original drop off Time and I ask the guy â€œhey since it was a nightmare dealing with all you guys not doing your jobs correctly, calling me too many times after I overly communicated, can you wave the extra day charge?â€ This rude teenager Was like no, it's been 2 hours. We can't. So 2 hours, but the next people weren't coming for 3 more hours and I cleaned the truck and gave you guys more gas then what I got!! I just walked out! All these immature little boys running this uhaul place have to be the most unprofessional, rude people I have ever seen. What's waving 2 hours?? After harassing a customer 3 calls within a few hours. Not one of them made it right. It's unreal. How hard is it to have some real customer service?? Don't harass your customers and do your job!!Jennifer P.
The person who helped us, Jeff, was fantastic. really nice, patient, very helpful even though our initial reservation was given away to someone else (not by him) he helped us get a new unit and a free month to make up for it. Love JeffJames B. | First Impressions
My husband and daughter almost went off the side of mountain cause your guys didn't check the truck over and the breaks started to go out the wipers don't work no fluid comes out there trash it was dirty when I picked upheather B.
Fast, reliable, great price, and always amazed at the quality and usefulness of the trailers!TY N.
Customer did not leave a comment.Cole O.
facility and person that I dealt with was efficient and personable.CARL O.
Customer did not leave a comment.Dewey S.
Checked in online, but had to re-check in upon arrival. Forced to buy an adapter for the four prong electrical plug. Back gate wouldn't open because chain was too short to pull out of carabiner.Carl R.
Customer did not leave a comment.Bailey S.
make it esier to get to the return equipment lane, it was blocked by trailersmartin F.
Customer did not leave a comment.Jodi S.
Customer did not leave a comment.Ashley C.
There are gigantic potholes in the parking lot like 2 feet wide and 6 inches deep. The guy that helped me was awesome though.Nicholas H.
5 days before I needed a truck I reserved a truck online to be picked up at this location at 1:30PM. The truck I was supposed to get was already rented to someone else and they were to return at 3:00 PM. I did not get the truck until 5:00 PM. It really messed up our moving plans and was very frustrating.Jordyn F.
Our first experience at the second store in Spokane when we went to pick up our trailer was awesome. Both men were almost off work but allowed us to pick up trailer early. Answered all our questions and treated us with such patience. Even while scheduling trying to accommodate our challenge in traveling cross country. The man at the Bozeman store was incredible,went above and beyond making sure we could keep same trailer even though it was scheduled to be picked up. Made calls for us and we were able to take it to next amazing place in Bentonville. The man came out to us already knowing who we were and took great care of us and our needs.JEremy P.
Understaffed (probably impossible to rectify right now) and slow to respond to problems.Matthew K.
Team working at this location was friendly, competent and professional. Great job!Hogan W.
This was my second time using this location for a Uhaul rental. My first truck had a fuel guage that was finicky, therefore, I ended up having to put more gas in the truck than I used to begin with. My second truck rental had a cracked windshield. It would be nice if this location did a better job of maintaining their fleet of trucks. Service here was, otherwise pretty good.Dennis B.
We had a reservation and they rented out our Uhaul to someone else who was supposed to have it back by the time we needed it. They did not. It made our whole rental process WAY more stressful than it should have been. Especially since we had a reservation and were prepared. We counted on our truck to be readyJesse G.
Customer did not leave a comment.Travis I.
they service most towns where the others do not !! very easy process And return was a snap.... Will not use any other rental service !! once again THANK YOU !!Joe G.
Customer did not leave a comment.Suzanne F.
Customer did not leave a comment.Colbey R.
Customer did not leave a comment.Aaron H.
We were unable to pick up pod for three days because the forklift driver did not show up to work. The staff at this store just shrugged and said sorry. We were not compensated in any way for not having our pod for three days. Poor customer service.Valerie M.
Kyle was extremely professional and very helpful! There was another employee whose name I didn’t catch that also went above and beyond by loaning me a tool so I could remove the combination lock on the back of the trailer.Dylan S. | First Impressions
Customer did not leave a comment.Ronald G.
Customer did not leave a comment.John K.
My bad experience started after I set up my storage. It's the highest -priced storage facility in town, so you would think their online account system would be flawless. That's not the case. I've set up autopay from day one, but it's failed every month, despite repeated setup and confirmation, and I've been assessed a hefty late fee twice now.Delisa A d. | First Impressions
Very organized with limited staff. It was a busy morning and they moved customers through as quick as one could expect.MichaelR D.
Customer did not leave a comment.Lynn F.
First rateLyle P.
Customer did not leave a comment.Isaac F.
Customer did not leave a comment.emilie M.
Customer did not leave a comment.Eileen H.
Customer did not leave a comment.Michael S.
Customer did not leave a comment.Jerome K.
Customer did not leave a comment.Jesica G.
Customer did not leave a comment.William M.
Gentleman who received the returned trailer was courteous and even offered to wash my vehicle! You don't find service like this every day! Thank You!joe L.
Customer did not leave a comment.Maggie P.
The truck was clean but the drivers side sunshade was loose and consistently fell down during driving. It was a bit dangerous. I don't think it's the facilities fault since these trucks come and go everywhere, but someone should fix it for the safety of the next driver.Theodore G.
Customer did not leave a comment.Shelly J.
Customer did not leave a comment.James F.
Customer did not leave a comment.daniel J.
Add more tie down along the bottom.Kenneth M.
Customer did not leave a comment.Galen G.
The return was awesome. (Same location). The trailer inspector/hookup guy that sent us out didn't tighten up the trailer hitch or actually screw it down at all. We are lucky it didn't bounce off or cause damage before we caught it.Kirk A.
No suggestionsDaniel S.
Customer did not leave a comment.dan P.
Customer did not leave a comment.Sara M.
Customer did not leave a comment.Collin S.
Customer did not leave a comment.Kaitlyn R.
Customer did not leave a comment.Linda R.
Customer did not leave a comment.Robert S.
Customer did not leave a comment.William S.
Customer did not leave a comment.Joseph L.
very knowledgeable and helpfulChristopher M.
Customer did not leave a comment.Nora W.
All was great!KATHRYN D.
Urgently need more helpâ€¦day I was there one person only at the desk, one guy doing installsâ€¦line was 6-8 deepâ€¦the guy was very professional and courteousâ€¦but I felt bad foR himâ€¦someone was waiting for propane fill over 30 minsâ€¦I'm sure you'll lose business over the time it takes to do your business unless more people are hiredRichard G.
Customer did not leave a comment.Renee T.
Either charge far less or professionally install the electrical hook upHarley W.
Customer did not leave a comment.Mara C.
Customer did not leave a comment.Robert S.
Everyone at the Bozeman location on 7th was amazing.Sierra D.
Nothing @ all! I had a great experience overall. The staff was friendly & eager to help me with my trailer rental. All this @ a fair price!Louis B.
My experience was friendly, fast and orderly. Really, just keep up the good work!Matthew E.
Customer did not leave a comment.Bruce D.
We had to go to Bozeman Mt. from Helena Mt. 100 plus miles to pick up the u-haul, I reserved one over a month ago 26 foot, got a 20 foot instead because they didn't have my 26 foot. Then the one we got ran like crap, power steering was all messed up, brakes were very bad, and took forever to climb hills. I'm very disappointed and will not ever get a U-haul again. Very bad experienceglen M.
Customer did not leave a comment.David A.
Very helpful and prompt. Great experience.Susan J.
Customer did not leave a comment.Ryan E.
Excellent service!george H.
Customer did not leave a comment.Kayla D.
Super easy to drop off and very friendly staff at the drop off location.Victoria A.
Customer did not leave a comment.JESSICA B.
No improvement nessary! Every aspect of my UHAUL experience was top-notch. The staff were all very good at what they do and the equipment was in excellent condition.Mikel K.
Customer did not leave a comment.Tom S.
Customer did not leave a comment.JESSICA B.
The van ran well, I did notice the check engine light was on when I checked it out, might have been something minor like oil change due !James U.
Excellent facility. Helpful staff. Will return if I need storage again.Michael L. | Overall Experience
Customer did not leave a comment.David W. | First Impressions
Customer did not leave a comment.Jennifer K. | First Impressions
More folks NEED to work here! And have a GOOD job!Mike M. | First Impressions
Deberían tener un storage abierto siempre, para eso está el código de acceso también…. Sino que nunca sirve el código y siempre está cerrado…Juan O. | Overall Experience
Customer did not leave a comment.Andrew D. | Overall Experience
The price was way too high for the size of Unit. Only rented it because it was the only thing available within 30 miles. The closing time of 7pm made it very difficult to access with my work schedule, they never fixed the alarm system in the 3 months I rented. Even just asking them to unlock the sliding door took 15 minutes because I had to wait in line to talk to the only employee they had in the office.TRAVIS K. | Overall Experience
Nice staff!Patricia R. | Overall Experience
Customer did not leave a comment.david e. | Overall Experience
The staff were great! Thanks guysDouglas A. | First Impressions
The facility kept our things safe and dry and the staff is great, so 5 stars in that regard. But the move out experience was frustrating. We cleaned it, submitted our photos and move out request online. One week later the request was still pending and they had charged our account for the next month plus a late fee. I had to call to get it sorted out, which makes me not trust the online system.Colleen F. | Overall Experience
Customer did not leave a comment.ELIZABETH W. | Overall Experience
It started when I needed a small storage unit. Priced as advertised on the wall and in flyers differ. One employee gave me a coupon for one month free and the other said it was not valid unless I had driven a rental truck. One employee assigned me a small unit after another and several were with belongings of customers that were held up because of lack of payment. Eventually she gave me a slightly bigger unit. I had already paid for the smaller unit and understood it to be your policy that if a smaller unit (the one the client wanted) is unavailable then the next one up is given at the lower price. A month later when I get a bill it is $30 higher than expected. I go ask several times in person and I am always told that the supervisor will take care of lowering my bill, that I just need to swing by when she is in. Eventually I coincide with her but she says, in a short manner, that she will not adjust anything and that the higher fee was to remain. As soon as I could I emptied the unit and cancelled my contract. You understaff the facility too, whenever one goes the line is short but customer care takes forever.Carlos I. | Overall Experience
Customer did not leave a comment.Colleen F. | First Impressions
Neither of the employees could help with what I needed so we decided to go somewhere else, and the price was way too high, we found a space almost triple the size for 30 dollars lessYaron G. | Overall Experience
Customer did not leave a comment.Travis F. | Overall Experience
Please change the email on my account to : email@example.com Thanks, Will ShellhornWill S. | First Impressions
Tuvimos un inconveniente,habíamos pedido el storage grande y no tenían en el centro, pero nos dieron 2 pequeños. EL SERVICIO TELEFÓNICO DE UHAUL FUE MAGNÍFICOAna A. | First Impressions
Very busy storeLorraine S. | Overall Experience
Customer did not leave a comment.Jennifer M. | Overall Experience
Very happy The free one month was awesome coupon and incentiveJOSHUA T. | First Impressions
Everyone I came in connect with was helpful and very friendly.Debra S. | First Impressions
Very friendly staff.Julie P. | Overall Experience
Sam was awesome! Great service!Sandra J. | Overall Experience
I chose to get a uhaul to get the storage offer. After my long trip I stopped by to drop it off and unload my things. They sold my storage, didn't have me on file and gave me a 5x5 instead for a packed 6x12 trailer and a filled suburban. I had to extend my trailer time and pay 80 for a different storage mentioned by the staff. So now I've paid more than double what I was contracted.BRANNON R. | First Impressions
Here's the small thing first. You might want to update and revise your wording on office hours and access hours. I was under the impression that after checking into my unit that I had until 10pm access my unit. While moving my things into my units(argh!) I was told I needed to be out by 7pm... I was moving cross country and got there at 5:30pm. Here's the big one. I reserved one of your biggest units since I had a lot of stuff. I called 2 or 3 hours ahead of arrival to make sure everything was in order and was assured by the lady everything was and the unit was ready. When I got there I was told that my reserved big unit was not available like I was assured and have paperwork on. It was to be on first floor as well so my 75 year old father didn't have to take stairs. I was offered 2 smaller units that barely allowed my furniture to fit nicely and not pretty much everything is just thrown in these two units because of size constraints and time allowed. My plan for the big unit was to make everything accessable to me when needed, it is not. Why have reservations for your units if you can't honor them? Again I called to confirm 2-3 hours before my arrival and was assured that it was there waiting for me! I would have looked elsewhere, but couldn't take the time to do so on account of the time I arrived, returning back from Seattle, and that the trailer was due back in Laurel the next day. The two guys that were helping me we're fine even though I was quite frankly very angry at this situation. They did try to help as much as possible. I could rattle on and on over this, I will end with I am great disappointed with u-haul and its failure to honor its word. I expect more from the people here in MT.Tate S. | First Impressions
Customer did not leave a comment.Walker W. | Overall Experience
Customer did not leave a comment.Susan M. | Overall Experience
They did a great jobherman g. | Overall Experience
The staff here are young guys which is fine. Not sure if it’s because they are very busy. But just not overly kind or friendly. We have 3 units in Pleasanton CA where we live. It’s spotless And has a courteous staff. 2 weeks into having this unit I received a phone call from a young man there letting me know he had let a patron inadvertently cut our lock off thinking it was his unit I could not understand why it wasn’t one of the workers there. His response to me was mistakes happen. Then tells me keys are hung up on the wall for the new lock. I asked him to please put them in the safe and that I would have. A friend come pick them up. Completely inconvenient. Happy to be done with this unit. Thank youKorey C. | Overall Experience
I was thankful for a safe climate controlled place as I needed it quickly. It was great to get the first month free, a bummer to find out they do not pro-rate so last month had to pay in full even though we moved out 3 days into the billing cycle.April D. | Overall Experience
Customer did not leave a comment.Frank P. | Overall Experience
Customer did not leave a comment.LAUREL A. | Overall Experience
Wonderful experience, thank you!Michelle F. | Overall Experience
Customer did not leave a comment.DANIEL JAY S. | Overall Experience
Uhaul as a company is a low life rip-off organization. They hide fees where ever they can, they dishonestly attempt to lure people into traps to make them pay for things they don't needanthony s. | Overall Experience
Uhaul is a dishonest company that will lie to sell what ever they can. They lied to me and screwed me over pretty bad. I am considering filing a complaint with either the BBB or Consumer Protection Aganthony s. | First Impressions
Great location HelpfulTOM W. | First Impressions
Very friendly and helpful.April D. | First Impressions
Helpful staff. Uncomplicated return of truck. Very nice offering free storage for a month, but tried to force me to buy a lock for the storage unit when I had my own lock. Did back down in the end.NORMAN S. | First Impressions
EMILY at the Bozeman office was awesome! The national folks COMPLETELY screwed things up, and never bothered to contact us. So she was left to clean up their mess. & she did so professionally.LAUREL A. | First Impressions
Thi s facility is not open all night. One side of it has a door that needs a staff to unlock. It happens at 7 am. It's okay, they are very helpful.Margaret F. M. | Overall Experience
NAsuzanne c. | Overall Experience
Sara was friendly and although there were several customers ahead of me, my wait was very short. I would recommend this U-haul location to friends.Joseph F. | First Impressions
Very helpful and patient.Margaret F. M. | First Impressions
I'd like to speak with the manager regarding my access to the UBox last week. Due to staff being on vacation, I was not able to access my box when I needed to even though giving over 24hrs notice.johnathan d. | Overall Experience
We did not visit the facility, but worked with the staff to have our u-boxes delivered to our driveway. Michael was exceptional to work with. He was very professional, courteous and prompt. Thank you!Susan C. | Overall Experience
I was overcharged and am unable to get a receipt with the details. Neither the Uhaul location nor my online account will give me the details of the last charge.susan b. | Overall Experience
I needed to schedule a U-Box delivery from New York to Bozeman. The staff at Bozeman U-Haul helped me arrange everything at both ends and everything worked out perfectly. An excellent experience!!!edward s. | Overall Experience
I appreciated the flexibility and promptness. They were willing and ready to make this work for us.Angela R. | Overall Experience
GM is spot on with customer service & having everything ready & available for customers!Suzanne G. | Overall Experience
Said my card was was declined when it wasn't. Would not proceed with move. Discover told me they put in wrong expiration 5 times. After this was fixed my movers had been waiting 2 hrs Stressful!joe s. | Overall Experience
No storage unit reserved when I arrived after driving 14 hours from Portland despite a confirmation email. Terrible experience. Staff was not rude but clearly never had any worthwhile service trainingMichelle H. | Reservation
Sara was awesome and went the extra mile! Great customer service and kind people!!!makel h. | Overall Experience
The staff was useless when my key snapped off in the U-haul lock I was required to use. They refused to cut the lock, and told me to call a locksmith. I had to buy a grinder to cut it off. Thanks!JOE H. | Overall Experience
Very much appreciate dealing with you. Excellent service.arvid n. | Overall Experience
They did greatherman g. | Reservation
Manager Jesse Dingman was professional, helpful, available throughout the whole process. He did an excellent job and should be commended!CAROLYN P. | Overall Experience
Jess was amazing!!stephanie l. | Overall Experience
Went above & beyondKendra K. | Overall Experience
Friendly staff, accommodating, helpful.ADAM S. | Overall Experience
The storage unit rental for my son did not come without challenges. I feel once the store manager, Jesse, understood my frustrations he was very helpful. I appreciate what he did for me in closing.charlotte q. | Overall Experience
They were extremely helpful!Jane G. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!