Customer Reviews for U-Haul Moving & Storage of Bristol

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Bristol

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Tim T.
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The location and overall experience was fine. The fact that uhaul charges a per mile fee and requires you to return it full of gas is double dipping in my opinion. It should also say that somewhere on the website. I budgeted for this and had to adjust for the gas usage. Probably wouldn't have rented it had I known. Guess when your the only game in town, customer service isn't a priority!

Tiffany Z.
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Customer did not leave a comment.

Suzanne G.
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The van I rented was filthy inside with dog hair, food, trash, etc. I was told it had a half of a tank of gas which was not the case but was told I had to return it with the same amount (half tank). All of the employees were very nice but my overall experience was not pleasent. In fact, I regret the decision and the price was very unreasonable.

DOUGLASALLAN B.
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Customer did not leave a comment.

Joel G.
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The check engine light was on

BRANDY P.
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Customer did not leave a comment.

thomas l. | Overall Experience |
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Please tell the customer up front they have to have a lock. Think about equipping some units with a rod for hanging clothes.

JAMES T.
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Customer did not leave a comment.

Jeffery M.
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Customer did not leave a comment.

Carol P.
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Great service and equipment! Thank you!

Jonathan C. | First Impressions |
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Customer did not leave a comment.

TIMOTHY L.
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Customer did not leave a comment.

David S.
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Customer did not leave a comment.

Angela M.
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Customer did not leave a comment.

LAURENCE B.
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None

Colleen N.
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Customer did not leave a comment.

EDWARDALAN H.
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The office and staff are efficient and pleasant to work with!!

Jeffrey U.
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Truck was very clean & comfortable. Made our moving trip pleasant.

STEVENGLENN H.
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Customer did not leave a comment.

BILLY B.
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Customer did not leave a comment.

Billy B.
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There was trash still in it but I cleaned it out before I returned it.

Colleen N.
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Customer did not leave a comment.

Mark W.
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Customer did not leave a comment.

JAMES B.
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Customer did not leave a comment.

Timothy Paul K.
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all was good

Mark S.
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Customer did not leave a comment.

Gordon H.
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We are very disgruntled by services of the uboxes. Charges were not done as quoted on day of booking, even though contacted the uhaul location where boxes were shipped, they did not have correct amount of trailers for pick up. Had to wait hours for same. Also kept receiving notices for storeage payments, which we did not even store at the facility, also late charges etc.etc. We no this is kind of a new service, and are relieved that all our belongings are waiting for us inside the home, however, were stressed thru the who experience. Francis/Joel and Gabby in Bristol were very helpful though, finally were able to square away all billing our issues too. The Hammond's

KEITH Y.
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Customer did not leave a comment.

CHRISTOPHER T.
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Renting a truck was very easy and fast employees was very friendly and helpful truck was clean and very easy and fast return

ROBERT S.
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Very helpful

Tracey F.
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Only if Dealing with Dana and other employees and not the manager! The manager was rude and miss quoted me prices from day one I went in to get prices for next day went back and he said it was a whole 100$ more than quoted day before. He was rude and then when returning I had a suspicion to take a picture of my mileage and fuel to show I was under on my mileage I paid for and fuel was actually a tad above what it had when I picked it up. He tried to tell me I could go ahead and leave but something told me to stay. I went inside and found out he tried to say I brought back low on fuel and even though I swept it acted as if I didn't. I had even returned a whole day early. The manager has no personality and seems to be out just to take people for a ride. Besides being rude I realize he's an unhonest crook! Dana and the other gentleman working had been running the other location when I used them prior and never had any issues. But I don't know where they got this new manager! He's lazy , rude and just not a good representative of uhaul! If you have to go to uhaul definitely don't deal with the manager! They should had left the other 2 guys manager from the other location!

Nona S. | Overall Experience |
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Customer did not leave a comment.

Gus L.
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Return process slow due to few employees on hand. Once they goot to me, all went well.

TRIGGWESLEY L.
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I am delighted with the service and equipment from my recent purchase and apologize for having no actionable negative criticism. If I really dig deep for one I would suggest lowering prices but to be fair that is one I will always state.

Tyler B.
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The person that got my truck ready seemed to be very untrained and just didn't know what he was doing he left the store to go check the mileage and gas on the truck for the contract. He came back and said it was at 1/4 tank of gas and that the mileage was at 140,000. When I got in the truck there was trash as well as a very overwhelming smell of cigarettes. I turned the truck in and it had 3/4 tank of gas and barely over 12,000 miles. I went back into the store to confirm that it was the correct truck and the other gentleman came outside and confirmed it was the correct truck. I returned the truck the same evening and the gentleman checking it in was super confused on the mileage as I was and informed me that I had dealt with the manager when I arrived and the manager is the one who checked me into the truck. There was another customer waiting on the truck so they had to go ahead and check it back in but said they would have the manager fix it because they wasn't quite sure what he had done regarding the mileage. The two gentlemen when I returned the truck was super helpful and tried to help the situation but had no solution. This manager should not have the title as manager if he can't correctly check out a rental.

Philip N.
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Worst U-Haul experience EVER. The guy was lazy, unprofessional and charged us more for a vehicle that we didn't ask for. When asked to remedy the mistake, he promised he would and then of course did NOTHING about it. I'll go anywhere but here from now on. I am so disappointed at the unprofessionalism at this location.

ANTHONYKEITH H.
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Didn't have the vehicle I had reserved, (beyond their control) but handled it very well. Great experience!

Jamie P.
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Apply the credit owed to customer in timely manner. Don't give the wrong container to the wrong customer. Quit misplacing containers. I have had to followup with your locations multiple times. Employees have called to say that the manager is working on applying the credit card to my account. I have not received the credit.

David F.
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Fast service.....Great !

STEVEN B.
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Customer did not leave a comment.

KIMBERLYJOY B. | First Impressions |
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The facility is climate controlled. You back your vehicle into a secure 2 bay area and use a keycard to open the doors to the facility. Once inside you find carts for your use, as well as security beyond what you would expect. If someone tries to open your unit without first scanning your keycard to gain entry an alarm sounds and security is alerted. UHaul seems to have this storage thing covered!

AUSTIN D.
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Make sure that there trucks don't have ice all over them. This caused a stress crack in the windshield and I'm prob going to have to pay for it.

ANTHONY M.
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Customer did not leave a comment.

Donald G.
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I hate to write bad reviews, but I feel compelled to express my concerns about this visit. First off no one was visibly in a UHAUL uniform other than being behind the counter I wasn't sure who worked at this location no logo hat, no logo shirt or coat, and no visible name tags. Although I didn't have a reservation there were clearly plenty of trailers that I wanted to rent. No one spoke to me while I waited for service, I had to approach the employee at the counter to then be told he would be right with me. In the middle of our transaction the employee abruptly left without a word to me (I can only assume it was to get the equipment I'd number). I was handed several pieces of paper that were lose no staple or contract holder and told to follow him in the golf cart. I then had to instruct the employee to cross the safety chains when hooking up the trailer for safety. I also had to ask if the green sticker were in place of the usual X stickers for damage or should we not damage on contact, he never answered just shrugged it off. I said well this trailer is well used and I wouldn't expect any issues with more damage. Upon returning there were no clear return lanes just the same four trucks in front of a stop sign from when I rented some five hours before and 5 trucks pulled parallel to the door so no one could have a clear view of the front door I assume that's why the employees sitting behind the counter didn't approach me as the sign instructed I wait with the equipment. After waiting twenty some minutes I did a self return on my phone and left the trailer in the the drive lane to show some displeasure with the lack of customer focus and lack of concern from the employees at this location. If I need equipment I will try a neighborhood dealer or drive to the Johnson City center where I have received quality service before.

Joe P. | Overall Experience |
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Customer did not leave a comment.

SAMANTHARAINE M. | Online Move In |
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Customer did not leave a comment.

George G.
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The employees were very great to work with. Thanks to all.

John M. | Overall Experience |
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Customer did not leave a comment.

GEORGE D.
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Customer did not leave a comment.

LARRYWAYNE T.
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Na

Darin A.
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Customer did not leave a comment.

Rhonda L.
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The back of the truck was not cleaned and was full of cockroaches. I had to do a emergency swap with the Kingsport location. I was paying 3 people $25.00 a hour ro assst me in moving my things. I lost over a hour in the moving process and had to pay the people to just stand around until I went and did the exchange. I was very upset! I will never use this company again.

Tiffany B.
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We reserved our truck and appliance dolly in advance, but when we went to pick it up nothing was ready and they didn't even have an appliance dolly in the store. The two girls in the shop had no idea where the keys to the trucks were. After 2 hours in the store they finally let us know that there was an appliance dolly at another store 30 minutes out of our way and that we had to go get it if we wanted it. Do not allow in advance reservations if your store is not capable of preparing or even stocking for orders.

Amy I.
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There was roaches in our U-Haul. Now we've found FOUR in the new home we just moved into. I've got pictures but you guys don't provide a place for those. Absolutely uncalled for.

Michael S.
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Customer did not leave a comment.

Raylan T.
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Quick drop off with the staff checked the truck over while I was there. He (can't remember name) was very friendly and professional

Tery W.
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Customer did not leave a comment.

Barry W.
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Customer did not leave a comment.

PAULDEAN B.
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Customer did not leave a comment.

Cynthia M.
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Customer did not leave a comment.

Stephanie C.
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Great experience! Gabby and the man hooking up our trailer were very friendly and nice! This was our first experience renting anything like this and they made it easy and will definitely go back to this location!

Carson R.
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Customer did not leave a comment.

Robin W.
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Customer did not leave a comment.

Melanie R.
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Customer did not leave a comment.

James W.
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Customer did not leave a comment.

Lydia G.
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Workers need to wear masks and take basic precautions against COVID 19.

Larry S.
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Customer did not leave a comment.

Juan S.
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Customer did not leave a comment.

Annie A.
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Customer did not leave a comment.

Betty G.
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everything looks good to me

Geneva L.
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Add another frontline person to avoid long waits

RICHARD P.
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Customer did not leave a comment.

Daniel C.
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The windows inside was in bad shape dirty can't see need to be cleaned. The Seat needs be longer it hard on tall person I am 6' tall .. Yes need to be power windows , power mirrors it's hard to just a Mirrors if you're by yourself . The lady wait on me and my wife was great person I think her name was Mandy she was awesome

Amanda L.
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Provide better customer service..keep facilities and equipment in better shape..make pricing more reasonable..i shouldn't have to pay more for 24 hour access to be able to get to my own stuff..i was a customer for 2 years but moved to the new storage facility next door to this location in Bristol, Tn..i was paying 114.95 for a 10×10 and now I'm paying 84.95 with free 24 hr access..

Richard M.
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Customer did not leave a comment.

Martha W.
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Customer did not leave a comment.

Normand T. | First Impressions |
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Courteous and professional staff that actually made the experience enjoyable!

Douglas B.
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Customer did not leave a comment.

Jessica G.
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Customer did not leave a comment.

Pat M.
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We really appreciated your staff. I love it when they are able to talk local news and personal things and still get a professional job done! It really makes you feel at ease when they treat you like a friend but still remain so businesslike. Thank you!

Connie D.
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Using the truck was a great benefit to moving items to charities!

Donald B. | Overall Experience |
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Customer did not leave a comment.

George G.
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When a person makes a reservation be sure the equipment is ready. I had a reservation and the wheel was bad. Sent to Kingsport the tongue was bent luckily Norton had one. I had to drive a hundred and twenty miles to get a trailer I had reservation for in Bristol. The thing it was almost closing time on Sunday. Better luck next time.

Wendy W.
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Excellent service

April G.
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The Man at the counter was extremely nice and we could not have had better service

DEBORAHHAWKINS A.
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Customer did not leave a comment.

CHARLES G.
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Customer did not leave a comment.

Oble M.
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Customer did not leave a comment.

Marcus G.
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William was helpful and the equipment was great. Thank you!

KATHLEEN W.
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Customer did not leave a comment.

Jason H.
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Customer did not leave a comment.

Colleen N.
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Customer did not leave a comment.

Christina F.
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Great customer service and nice facility

tom S.
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Customer did not leave a comment.

Tom Q.
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Again as with the agents at the sending, the two agents at the ending/receiving were proficient and fun to work with and helpful.

Joshua J.
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Customer did not leave a comment.

Keri H.
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Customer did not leave a comment.

jasmin R.
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Customer did not leave a comment.

David S.
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They processed a charge for extra time to my card and never told me there was going to be a charge. Scum bag rip off technique for what appears to be 2 hr time difference based on receipt. Again, never told me there would be a charge and all this after uhaul gave me a rebate to drive it to bristol instead of my preferred drop off location in Abingdon. Really lame a sneaky way to rip people off.

Alan Z.
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Customer did not leave a comment.

Stephan B.
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Location was changed on my pickup but I was not notified. We arrived at the original location only to find out something had been altered with our order. I didn't receive a phone call about it or an email. I actually got an email the evening before confirming the original location and guarantee for 7:30am. This put me behind at least 2 hours on moving day because I had to leave Blountille and go to Bristol for the truck, then back to the house. Very inconvenient.

JASON T.
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One of the associates was vaping inside. This was annoying.

Britt G.
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nothing really everything went just about perfect

Ruffin W.
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Customer did not leave a comment.

George G.
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Keep doing a great job

Hylan J.
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Staff very courteous and personable both times

Wendy W.
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Customer did not leave a comment.

Gary G.
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Great service

Andrew B.
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Customer did not leave a comment.

Rose M. | First Impressions |
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Very friendly experience! Thank you

PAMELA B. | First Impressions |
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Customer did not leave a comment.

No reviews have been submitted for this location.

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