I was charged $107 for unknown reason and never got an answer!
Noe M.Customer Reviews for U-Haul Moving & Storage of Bulldog Blvd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck was terrific, but it smelled like cigarette smoke. Unfortunately. Not a great experience for that reason, but otherwise ok
linda R.Everything went seamlessly, couldn't ask for a better experience. Very professional group!
Ralph A.Everything was great ! We were able to make reservations three days early. When the moving day came the trailer was ready and all the staff was helpful and knowledgeable. It pays to go to a real uhaul rental agency. The cost was reasonable too !!!
DENNIS B.Always reliable equipment and knowledgeable staff.
KEITH M.Great trip.
Louis N.Only issue was the self declared “homeless gentleman “ blocking the hall beyond the “secured” entry
Michael M. | First ImpressionsThe van had a loud wind noise around the driver's door.
Michael B.These guys were kind. I'll definitely be back
ZACHARY F.Fix drop off process somehow, i had to take multiple pictures of proof the truck was clean because it kept deleting them for some reason.
Ola L.I was referred over last minute, without reservation, by a nearby (sister?) location that didn't have the size of truck I needed, and the staff was very courteous and helpful, ensuring that I got and understood everything I needed. Really pleased, thank you.
Aaron D.I CAME IN THIS AFTERNOON TO RENT SOME EQUIPMENT TO MOVE HOUSEHOLD GOODS. I ASKED THE CLERK WHAT HE WOULD CONSIDER THE LOW-COST OPTION, AND INSTEAD OF TRYING TO UPSELL ME ON SOMETHING, HE TOLD ME THE MOST INEXPENSIVE OPTION THEY HAD IN THE STORE. AFTER REVIEWING OTHER ALTERNATIVES, I RENTED AN ENCLOSED TRAILER BECAUSE THE WEATHER WAS INCLEMENT. I WAS IN AND OUT VERY QUICKLY, USED THE TRAILER FOR LONGER THAN I THOUGHT I WOULD, AND RETURNED IT JUST BEFORE CLOSING TIME TONIGHT AT 6:55 PM. I WAS WELCOMED AND TREATED WITH RESPECT. THANKS FOR A GREAT EXPERIENCE!
JAMES C.Excellent Service!
EDDIE E.Over fueling should be credited back to the customer. Especially with these gas prices.
DAN L.Such friendly people at this location and go above and beyond to help you.
joyce B.The service was quick and efficient. The two girls working there while I was there very very informed and very personable. And when I return the van I took care of it right away it was hardly any weight either time. However your officers really Quiet cold. Need some heat
Nancy S.Other than the unit having opened blankets and an open dolly in the back when I arrived at my location, everything went quick and smooth and the process was super simple
Daniel E.Great & Friendly Staff!
Josh W.Really don't know. Everything was great as always. Have used this location several times and will continue too. Professional and friendly people
Sandra H.I was served by Demi in Provo. She was efficient and very personable. It was obvious she new her job and made the transaction easy. If the time should ever come to need another rental in Provo I would be happy to have her take care of the transaction.
dana D.Not much parking space for customers. Mostly it's U Haul trucks! But the people knew their stuff and were prompt and courteous.
Lorraine B.Nothing comes to mind
Keith L.Had to have the work redone. Apparently such a bad job that Uhaul CenTex said it is amazing our car.had not.caught fire. At least 3 areas of.wiring problems.
Bryan K.Great service. Friendly upbeat team Thank you
Paul S.The girl who helped me out when I got to U-Haul to start my rental was amazing. I rent from U-Haul maybe two or three times a year. And this is the best worker that I have come across in years at U-Haul. She was super friendly helped me understand everything on the agreement. I feel like she went above and beyond what was needed!!
Austin S.The workers were very helpful and friendly and my storage unit was clean and well kept. In addition, I was able to make payments online easily.
Danielle E. | Overall ExperienceThe staff were incredibly helpful
Craig S.I would tell them to go to Home Depot they charge a dollar a mile
david H.Just be customer friendly and you will continue to do well.
brad D.Told me online it would cost 37 dollars then went and had to pay almost 60 very poor advertising
Dion W.Complete opposite of pickup location
Benjamin M.Everything was fine quick easy process
Melissa H.It wasn't available where I live had to travel 20 miles to pick it up and I had to have it the next day to deliver a Xmas present
Samuel N.Staff was friendly and quick during our interaction. I was told I would be contacted when the work was completed, and as far as I am aware I received no call, text, or email appraising me of that fact, but it was of no consequence. I just went back at the end of the day, which was the latest that it was supposed to be finished, and it was ready. We'll see how it performs on our next road trip, but I have no qualms about that.
Brenden T.We weren't thrilled that our truck had a cracked windshield but it wasn't bad and didn't cause any problems during our move. That is something that needs to be fixed before giving it to someone else.
Emily B.They forgot to do the wiring harness and we were still charged for it
Scott H.Helper Annette was a knowledge worker. She was able to answer all my questions.
mark M.When inquiring about rental units on the phone, the person on the phone was not clear that a second floor unit was up some stairs and it is double stacked on top of another unit. All other UHaul properties I have ever seen, were literally a floor of units that you can roll items into from an elevator I had no idea to to ask any other questions I have rented other kind of units This type should have been explained
Raylene E. | First ImpressionsI have already filled our one for the rental of a unit concern at the drop off
RAYLENE E.People were great, store was clean but truck should not be in circulation. It's very damaged and the dent in the driver door make it almost impossible to safely close. You have to really slam it but the wind whistles through as the door jam is bent. Not a good representation for the company but overall the truck served the purpose in terms of moving, ramp etc just fine
Wayne D.Each person in both locations acted in a very professional manner to resolve the glitch in the system but overall the outcome was satisfactory to allow me to accomplish my tasking. Definitely rent again, thank you!
Scott G.I called customer service and booked an appointment but apparently it didn't save and they didn't order the part. I was frustrated and distraught considering my move was coming up. Luckily the girl at the counter was understanding and helped me reschedule. I went in on my rescheduled date and I was impressed with the technician. He was less versed with stick shift and wasn't above asking me to help move my own car. I actually appreciated that over finding out that he ground the clutch and was too prideful to ask for help. The tech was a trooper. Good guy.
jarom B.A difficult job done well.
joe M.The women working there was the absolute best. She was so knowledgeable, helpful and kind. This lady needs a raise!
Mathew E.Best customer service I have received ever at UHaul. The manager, Alaska went above and beyond to help me.
Stephen N.We were pleased with the storage facility. We didn't need it any longer because we had a shed built on our property. As for areas for improvement, we felt the facility as a whole was well lit and well organized. But we had to supply our own light for the storage unit itself since there's no lighting inside the units. Also, as the price of our unit increased over the years, we felt it had become too expensive for us to continue.
BRUCE Y. | Overall Experiencemason helped me out and was awesome!! he got me a good deal and made sure i had exactly what i wanted!! this man REALLY knows how to do his job!!
ASHLIN L. | First ImpressionsI thought the facility was nice and it was mostly convenient. My only issue is my unit had to be accessed by stairs and I did not know that when I reserved it online. It was still nice it just meant I needed a second person to help me move my belongings which was less convenient.
Addison R. | Overall ExperienceMy ONKY complaint is the parking. The lot is so crowded with trucks and trailers that it is very difficult to access the storage units, and the few parking spaces that are by the door to the storage were blocked by empty trailers every time we were there! Plus, all of the trucks parked so close to the driveway made it impossible to see the traffic when pulling out of the parking lot. Other than that one thing, great experience! I was very impressed by how clean the storage units are.
Cristyn C. | Overall ExperienceI always have excellent experience at this location that’s why I always go back to them.
Brenda P. | Overall ExperienceThe staff went way beyond serving my needs; kind, friendly and very informative. I’m super impressed, no way over the top happy with the service. Go Team Go!!
BILL C. | First ImpressionsI wish I had known that I was getting a storage unit that I had to use stairs to get to, and that there was no kind of elevator access. That was not made clear to me and the resources I had were not super obviously available either- there was a lock conveniently in my storage unit, but I had to go to the front desk to find that out, for instance.
Alicia S. | Online Move InFeels like scammed. They didn’t let us know the storage units are ceiling Who the people use storage for only light stuff on sealing? In general, it’s common sense that using storage means putting heavy stuff unless you guys are stupid elementary school kids. By the way, the staffs are horrible too. The young man and the girl who is working there, don’t know what are they doing. They are just chatting and joking. Even not at all helpful for us. I have used several storage services, but this experience is the worst. They said they will refund it, but still, it’s not done yet. I HAVE TO SPEND MORE EXTRA MONEY TO RENT A TRUCK AND ANOTHER STORAGE SERVICE. THEY JUST WASTE MY MONEY AND TIME. PERIOD.
Chungnam H. | First ImpressionsThey were all very helpful.
Lynne F. | Overall ExperienceGood service and nice workers
karen v. | Overall ExperienceKeep up the excellent work! Thank you so much!
Aubrey M. | First ImpressionsGreat team
Michael R. | Overall ExperienceGreat group of employees Thanks
Michael R. | First ImpressionsThe staff were very friendly and helpful during my much-stressful move. Not only were they conveniently located close to where I was moving, allowing more access to my storage units, but any additional items I needed to buy were just simply charged to my card on file rather than having to wait in line to ring them up and purchase separately. The prices were a bargain, especially for the time that I needed to move in. I had just enough space to hold all my belongings, which was amazing. I'd definitely give these guys more of my business!!!
Tyler B. | Overall ExperienceAngela was phenomenal! She was very friendly and professional. The storages are clean! Keep up the great work!
dylan s. | First ImpressionsAlaska went above and beyond to help me with my lock issues on my unit.
kimberly c. | Overall ExperienceExcellent service
Angie H. | First ImpressionsU-Haul on Bulldog is an easy-to-access facility. The staff was helpful and friendly. The rates were extremely reasonable, especially coming from a larger urban area! The parking lot was easy to navigate for a U-Haul facility (none of them are super easy).
Brynne g. | First ImpressionsVery convenient location and quick and easy in-and-out access. The online process took a bit longer than I would have expected with all of the information that was required, but other than that, it was a smooth process.
Rebekah B. | Online Move InI think I should be able to access my belongings no matter what the time.
Jessica C. | First ImpressionsI had good support from the staff, in particular, Dustin, who could always handle whatever I needed.
SCOTT B. | Overall ExperienceVery grateful that I was given two months gratis and even though upper management said no, the local management honored it. Very grateful for that. They are shorthanded and work hard.
Aaron A. | Overall ExperienceI did not select 24/7 access on the storage end, but an online chat cleared that up.
robert c. | Overall ExperienceLoved using the unit and it was nice and easy to cancel once I was done!
Kavan H. | Overall ExperienceStaff very helpful
Carla M. | Overall ExperienceVery convenient
Aleck M. | Overall ExperienceIt was a great experience with renting a storage space. I got the storage space that I wanted and they provided a cart to use to take things from your car or truck to the storage unit.
Jennifer o. | Overall ExperienceWe had a great experience with the storage unit we had for over 3 months.
jennifer d. | Overall ExperienceI would like to recognize Kathy she was outstanding she knew her work and she helped me get two storages as close as possible together so I'm very grateful
Janice M. | First ImpressionsJustin was always helpful
Brent S. | Overall ExperienceGreat
Thomas D. | Overall Experiencevery thorough, quick, and easy to rent and return equipment. Very good driver as well.
Ellia C. | First ImpressionsGreat experience - friendly and helpful staff.
S David C. | First ImpressionsI have no comment.
Kenneth L. | Overall ExperienceNever received a call to notify me that my box was there and nothing was done to correct the situation because I lost wages since I could not work waiting for my box to be ready. Worthless service
Caitlin H. | Overall Experiencereally liked the staff at this location, really helpful and good folk
Gregory C. | Overall ExperienceG
Adam B. | Overall ExperienceEverything was great. The friendliness of the staff was again the best part. My only criticism was the lack of parking. There seemed to be far more trucks on site this August than August of 2017.
Matthew H. | Overall ExperienceGreat people to work with
Gayle S. | Overall ExperienceTanks for everything,
gustavo g. | Overall ExperienceThanks
emily h. | Overall ExperienceSteve did a great job. He called me a few days in advanced to make sure our U-Box order was correct. He was extremely helpful and friendly when we came to pick up the boxes.
William G. | Overall ExperienceWe have had excellent service over many years with storage & moving needs at this U-haul location.
LEE B. | Overall ExperienceN/A
Kerigan R. | Overall Experience