Customer Reviews for U-Haul Moving & Storage of Bulldog Blvd

6,805 reviews

551 W Columbia Ln   Provo, UT 84604
(Directly South of Walgreen's Southeast of Deseret Industries)

(801) 374-6911

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 3:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(801) 374-6911

551 W Columbia Ln
Provo, UT 84604
(Directly South of Walgreen's Southeast of Deseret Industries)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 3:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Best customer service I have received ever at UHaul. The manager, Alaska went above and beyond to help me.

Stephen N. 
Rating:
5.0

Customer did not leave a comment.

henitoni F. 
Rating:
3.0

Customer did not leave a comment.

Ted S. 
Rating:
5.0

Great service! Keep it going!

Brian V. 
Rating:
5.0

They got me in and out quickly. It was an easy process.

Richard R. 
Rating:
5.0

Customer did not leave a comment.

Scott L. 
Rating:
5.0

Customer did not leave a comment.

Del T. 
Rating:
5.0

Customer did not leave a comment.

Rick C. 
Rating:
4.0

Dropped it off at 11pm so nobody was there

Kagan W. 
Rating:
5.0

The visit went well and the staff was very easy to work with.

Scott W. 
Rating:
4.0

Customer did not leave a comment.

Scott W. 
Rating:
5.0

Customer did not leave a comment.

Peter N. 
Rating:
5.0

The individuals who helped me were friendly and exceptionally helpful. I look forward to renting equipment from them again in the future.

Sarah M. 
Rating:
4.0

Customer did not leave a comment.

ammon A. 
Rating:
2.0

Customer did not leave a comment.

Douglas F. 
Rating:
3.0

Customer did not leave a comment.

jeff G. 
Rating:
4.0

We were pleased with the storage facility. We didn't need it any longer because we had a shed built on our property. As for areas for improvement, we felt the facility as a whole was well lit and well organized. But we had to supply our own light for the storage unit itself since there's no lighting inside the units. Also, as the price of our unit increased over the years, we felt it had become too expensive for us to continue.

BRUCE Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darren D. 
Rating:
5.0

Customer did not leave a comment.

Alec H. 
Rating:
3.0

Customer did not leave a comment.

Douglas J. 
Rating:
5.0

Customer did not leave a comment.

Raymond B. 
Rating:
5.0

Customer did not leave a comment.

JEFF H. 
Rating:
5.0

Customer did not leave a comment.

Alan D. 
Rating:
3.0

Dropping off a truck and trailer after-hours was relatively easy thanks to the web app.

Dustin C. 
Rating:
5.0

Customer did not leave a comment.

Walter V. 
Rating:
3.0

My experience here was just that Average. I'll say this as kindly as I can, while this is totally in my own opinion. My experience could have been better in many ways: - 1 Person to start the process and same person finishes it * Contracts and paperwork * Moving equipment * Hooking up trailers * Customer service -Need better focus and training for new employees, But with that said, new employees are hard to find and much wasted training would have to be accounted for. This location will be ok..

Nathan D. 
Rating:
5.0

Customer did not leave a comment.

Fernando C. 
Rating:
4.0

They were very kind and voids the extra charge because I forgot to bring the trailer back, so it was a bit late. They didn't have to but that was very kind. And they are all competent and work quickly so you're not waiting a ton. Really appreciated them.

Barbara D. 
Rating:
5.0

I was there to pick up a trailer, but the lights wouldn't work. The mechanic worked on my vehicle for a couple hours to fix the issue under warranty that I had on the hitch and electrical. I was quite impressed.

JUERGEN K. 
Rating:
1.0

Why is it so freaking expensive for miles!!!? I already have to pay for the gas on top of it. Never using UHaul again

Corban A. 
Rating:
5.0

Customer did not leave a comment.

Stephen R. 
Rating:
4.0

Notify if you can extend

candace S. 
Rating:
5.0

Customer did not leave a comment.

samuel S. 
Rating:
5.0

Great staff bright and early in the AM and got me out on time and then I was able to return with a wonderful staff too. Been renting from this location for 30+ years

John K. 
Rating:
5.0

Customer did not leave a comment.

Raymond B. 
Rating:
5.0

The customer service was excellent. The paperwork was done quickly and we were able to get the Tow Dolly without any issues.

clint R. 
Rating:
5.0

Customer did not leave a comment.

Andrew H. 
Rating:
4.0

Customer did not leave a comment.

Duane G. 
Rating:
5.0

This is the only place I rent from! They are amazing and great customer service!

Victoria T. 
Rating:
2.0

Under staffed. The 19 dollars advertised on your trucks is so misleading. A 3 hour rental driven 50 miles was 100 dollars.

Robb F. 
Rating:
5.0

Customer did not leave a comment.

saul S. 
Rating:
5.0

Have used this site many times, always excellent. However, I did return rental boxes here, and they wouldn't take a couple because they were 'used' - the boxes had a tiny scuff mark on the outside of the box, less than an inch in length. Silly that made it "used".

David K. 
Rating:
3.0

Everyone was great on tell the over charge me??

Alexandro S. 
Rating:
5.0

Customer did not leave a comment.

Adee M. 
Rating:
5.0

The pickup was slow due to outdated computer system. The agent was excellent and very pleasant to deal with and did her best with the outdated computer system she had to work with. She was very knowledgeable about the hookups and efficient at getting us hooked up. The drop off was also excellent. The young lady working the drop off was efficient and very pleasant to work with. Great location to do business with.

Ernset K. 
Rating:
5.0

Customer did not leave a comment.

loren W. 
Rating:
4.0

Customer did not leave a comment.

Christopher D. 
Rating:
5.0

Customer did not leave a comment.

Kathy B. 
Rating:
5.0

Customer did not leave a comment.

Baden M. 
Rating:
5.0

The whole experience was flawless. Great company & employees. Keep. U the good work.

David S. 
Rating:
4.0

Customer did not leave a comment.

Erica F. 
Rating:
4.0

Customer did not leave a comment.

John Stuart F. 
Rating:
5.0

not a thing they were very help to get us done with the check in !

David S. 
Rating:
5.0

a way for us to leave a review for moving helper

Mukonkole N. 
Rating:
1.0

Make sure you get the amount of miles quotes to you… and don't get scammed.

Erik W. 
Rating:
5.0

Customer did not leave a comment.

Renae R. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
5.0

Customer did not leave a comment.

Kent S. 
Rating:
4.0

Customer did not leave a comment.

Jed W. 
Rating:
5.0

They were very quick at the counter ... trailer was ready and hooked up .. 20 - 25 mins .. everything worked out just fine ..........

Jerry A. 
Rating:
5.0

Customer did not leave a comment.

paul A. 
Rating:
5.0

Customer did not leave a comment.

Addison A. 
Rating:
3.0

Customer did not leave a comment.

Oscar M. 
Rating:
4.0

Customer did not leave a comment.

Terri B. 
Rating:
5.0

Son de lo mejor

yonatan T. 
Rating:
5.0

Customer did not leave a comment.

Matt O. 
Rating:
4.0

Everything went smoothly in the picking up a pick-up and checking it in. At first I thought the after hours check in would be difficult, but it was fine and I had no problem. Staff was good, courteous and helpful.

David J. 
Rating:
5.0

Customer did not leave a comment.

Vanessa H. 
Rating:
5.0

Employee greeted me right away and knew what he was doing.

David W. 
Rating:
5.0

Customer did not leave a comment.

Don H. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Wonderful service

Don A. 
Rating:
1.0

They over charge for 24hiurs trailer 643 dlls they are so spending

CARLOS O. 
Rating:
5.0

Customer did not leave a comment.

bill C. 
Rating:
5.0

Exceptionally fast professional service.

Garin H. 
Rating:
1.0

I booked my appointment and then was informed there isn't even an installer that works there. So I picked up the parts and they weren't even the right ones. So all in all not a good experience unfortunately.

Paul C. 
Rating:
3.0

Only send customers who rent haulers to authorized dealerships Who knows what there doing to properly hook up everything! Stop doing business with these mom & pop sub par places that only want the money! Fire and stop doing business with these subcontractors that lie about services they can provide to potential customers on the phone!

Emma R. 
Rating:
5.0

Fast and professional

Melissa S. 
Rating:
5.0

Customer did not leave a comment.

becky M. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

NANCY P. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
4.0

Customer did not leave a comment.

Jason P. 
Rating:
5.0

Staff was great!

Adam G. 
Rating:
5.0

Hard to improve on super excellence! The employees were super helpful, knowledgable, took time to answer our questions and were very friendly. The cost of rentals were below the cost of the other places we researched. Their people skills were the best! We will never rent from anyone or any place except at U-Haul!

stephanie R. 
Rating:
5.0

Very friendly and professional.

Leonard J. 
Rating:
3.0

Customer did not leave a comment.

jason H. 
Rating:
5.0

Great customer service!

Steven W. 
Rating:
3.0

Customer did not leave a comment.

Cole H. 
Rating:
4.0

Customer did not leave a comment.

Caleb B. 
Rating:
5.0

muito amei ter ultilizado esta empresa muito obrigado a toda a equipe fiquei muito feliz em poder contar com uma empresa assim

Andre S. 
Rating:
3.0

Customer did not leave a comment.

Jonathan S. 
Rating:
4.0

Customer did not leave a comment.

Mary H. 
Rating:
5.0

Have more locations. Having to go all the way into Provo is a chore

Cortney B. 
Rating:
5.0

All good

Darren E. 
Rating:
5.0

The guy at the desk was very quick and helpful.

KELLY G. 
Rating:
5.0

Customer did not leave a comment.

Don P. 
Rating:
3.0

The gentleman who helped me was great. His coworker, not so great. The trailer I rented was dirty had trash and dirt in it. The left light didn't work on it. They blamed the truck connection but we checked with another (personal owned) trailer and it operated just fine. So instead of making sure the trailer bulb wasn't burnt I was told to "not drive at night" and "maybe go get your connection fixed."

Laura S. 
Rating:
4.0

Customer did not leave a comment.

Mariel C. 
Rating:
4.0

Inside was clean. Outside was dirty. Did not get washed. Needed to scrub bugs off lights at a gas station.

WADE C. 
Rating:
5.0

The check out process was a little tedious but other than that it was a good experience.

Jammie W. 
Rating:
2.0

Customer did not leave a comment.

LARISSA L.  |  Overall Experience 
Rating:
5.0

mason helped me out and was awesome!! he got me a good deal and made sure i had exactly what i wanted!! this man REALLY knows how to do his job!!

ASHLIN L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

McKell R.  |  First Impressions 
Rating:
3.0

I thought the facility was nice and it was mostly convenient. My only issue is my unit had to be accessed by stairs and I did not know that when I reserved it online. It was still nice it just meant I needed a second person to help me move my belongings which was less convenient.

Addison R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Raymond Q.  |  Overall Experience 
Rating:
5.0

My ONKY complaint is the parking. The lot is so crowded with trucks and trailers that it is very difficult to access the storage units, and the few parking spaces that are by the door to the storage were blocked by empty trailers every time we were there! Plus, all of the trucks parked so close to the driveway made it impossible to see the traffic when pulling out of the parking lot. Other than that one thing, great experience! I was very impressed by how clean the storage units are.

Cristyn C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

mary g.  |  Overall Experience 
Rating:
5.0

I always have excellent experience at this location that’s why I always go back to them.

Brenda P.  |  Overall Experience 
Rating:
5.0

The staff went way beyond serving my needs; kind, friendly and very informative. I’m super impressed, no way over the top happy with the service. Go Team Go!!

BILL C.  |  First Impressions 
Rating:
4.0

I wish I had known that I was getting a storage unit that I had to use stairs to get to, and that there was no kind of elevator access. That was not made clear to me and the resources I had were not super obviously available either- there was a lock conveniently in my storage unit, but I had to go to the front desk to find that out, for instance.

Alicia S.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

rick j.  |  Overall Experience 
Rating:
1.0

Feels like scammed. They didn’t let us know the storage units are ceiling Who the people use storage for only light stuff on sealing? In general, it’s common sense that using storage means putting heavy stuff unless you guys are stupid elementary school kids. By the way, the staffs are horrible too. The young man and the girl who is working there, don’t know what are they doing. They are just chatting and joking. Even not at all helpful for us. I have used several storage services, but this experience is the worst. They said they will refund it, but still, it’s not done yet. I HAVE TO SPEND MORE EXTRA MONEY TO RENT A TRUCK AND ANOTHER STORAGE SERVICE. THEY JUST WASTE MY MONEY AND TIME. PERIOD.

Chungnam H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Neftali z.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Addison R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chad W.  |  First Impressions 
Rating:
5.0

They were all very helpful.

Lynne F.  |  Overall Experience 
Rating:
5.0

Good service and nice workers

karen v.  |  Overall Experience 
Rating:
5.0

Keep up the excellent work! Thank you so much!

Aubrey M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mariler B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mariler B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

julie h.  |  Overall Experience 
Rating:
5.0

Great team

Michael R.  |  Overall Experience 
Rating:
5.0

Great group of employees Thanks

Michael R.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Christian K.  |  Overall Experience 
Rating:
5.0

The staff were very friendly and helpful during my much-stressful move. Not only were they conveniently located close to where I was moving, allowing more access to my storage units, but any additional items I needed to buy were just simply charged to my card on file rather than having to wait in line to ring them up and purchase separately. The prices were a bargain, especially for the time that I needed to move in. I had just enough space to hold all my belongings, which was amazing. I'd definitely give these guys more of my business!!!

Tyler B.  |  Overall Experience 
Rating:
5.0

Angela was phenomenal! She was very friendly and professional. The storages are clean! Keep up the great work!

dylan s.  |  First Impressions 
Rating:
5.0

Alaska went above and beyond to help me with my lock issues on my unit.

kimberly c.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kyle C.  |  First Impressions 
Rating:
5.0

Excellent service

Angie H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Grace S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tom D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tyler B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anna T.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Emma A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mahana a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRENT B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marilyn B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Judith T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenda L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

sarah f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kristine R.  |  First Impressions 
Rating:
5.0

U-Haul on Bulldog is an easy-to-access facility. The staff was helpful and friendly. The rates were extremely reasonable, especially coming from a larger urban area! The parking lot was easy to navigate for a U-Haul facility (none of them are super easy).

Brynne g.  |  First Impressions 
Rating:
5.0

Very convenient location and quick and easy in-and-out access. The online process took a bit longer than I would have expected with all of the information that was required, but other than that, it was a smooth process.

Rebekah B.  |  Online Move In 
Rating:
3.0

I think I should be able to access my belongings no matter what the time.

Jessica C.  |  First Impressions 
Rating:
4.0

I had good support from the staff, in particular, Dustin, who could always handle whatever I needed.

SCOTT B.  |  Overall Experience 
Rating:
5.0

Very grateful that I was given two months gratis and even though upper management said no, the local management honored it. Very grateful for that. They are shorthanded and work hard.

Aaron A.  |  Overall Experience 
Rating:
5.0

I did not select 24/7 access on the storage end, but an online chat cleared that up.

robert c.  |  Overall Experience 
Rating:
5.0

Loved using the unit and it was nice and easy to cancel once I was done!

Kavan H.  |  Overall Experience 
Rating:
5.0

Staff very helpful

Carla M.  |  Overall Experience 
Rating:
5.0

Very convenient

Aleck M.  |  Overall Experience 
Rating:
4.0

It was a great experience with renting a storage space. I got the storage space that I wanted and they provided a cart to use to take things from your car or truck to the storage unit.

Jennifer o.  |  Overall Experience 
Rating:
5.0

We had a great experience with the storage unit we had for over 3 months.

jennifer d.  |  Overall Experience 
Rating:
5.0

I would like to recognize Kathy she was outstanding she knew her work and she helped me get two storages as close as possible together so I'm very grateful

Janice M.  |  First Impressions 
Rating:
5.0

Justin was always helpful

Brent S.  |  Overall Experience 
Rating:
5.0

Great

Thomas D.  |  Overall Experience 
Rating:
5.0

very thorough, quick, and easy to rent and return equipment. Very good driver as well.

Ellia C.  |  First Impressions 
Rating:
5.0

Great experience - friendly and helpful staff.

S David C.  |  First Impressions 
Rating:
5.0

I have no comment.

Kenneth L.  |  Overall Experience 
Rating:
1.0

Never received a call to notify me that my box was there and nothing was done to correct the situation because I lost wages since I could not work waiting for my box to be ready. Worthless service

Caitlin H.  |  Overall Experience 
Rating:
5.0

really liked the staff at this location, really helpful and good folk

Gregory C.  |  Overall Experience 
Rating:
2.0

G

Adam B.  |  Overall Experience 
Rating:
4.0

Everything was great. The friendliness of the staff was again the best part. My only criticism was the lack of parking. There seemed to be far more trucks on site this August than August of 2017.

Matthew H.  |  Overall Experience 
Rating:
5.0

Great people to work with

Gayle S.  |  Overall Experience 
Rating:
5.0

Tanks for everything,

gustavo g.  |  Overall Experience 
Rating:
4.0

Thanks

emily h.  |  Overall Experience 
Rating:
5.0

Steve did a great job. He called me a few days in advanced to make sure our U-Box order was correct. He was extremely helpful and friendly when we came to pick up the boxes.

William G.  |  Overall Experience 
Rating:
5.0

We have had excellent service over many years with storage & moving needs at this U-haul location.

LEE B.  |  Overall Experience 
Rating:
3.0

N/A

Kerigan R.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

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  • U-Box® Containers

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  • Moving Supplies

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  • Trailer Hitches

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  • Propane

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  • Trucks for Sale

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  • History

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