Customer Reviews for U-Haul Moving & Storage of Bulldog Blvd

6,516 reviews

551 W Columbia Ln   Provo, UT 84604
(Directly South of Walgreen's Southeast of Deseret Industries)

(801) 374-6911

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(801) 374-6911

551 W Columbia Ln
Provo, UT 84604
(Directly South of Walgreen's Southeast of Deseret Industries)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Everything went well with the rental, however the employee who checked me in wasn't very friendly. It also wasn't clear on the website that the hold on my card was going to be charged for the full estimated miles.

Haley F. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

Check in and drop off was simple, fast and welcoming. Thank you for everything- the quick and easy return gave me relief to a long and stressful day!!

ALEXIS H. 
Rating:
5.0

Customer did not leave a comment.

shirlene T. 
Rating:
5.0

Customer did not leave a comment.

Trey A. 
Rating:
5.0

Car dolly had a cut tire strap. Attendant quickly fixed it.

Chad G. 
Rating:
5.0

The customer rep who helped us was above board excellent

Juli C. 
Rating:
5.0

You were great.

Phyliss G. 
Rating:
4.0

I appreciate the price adjustment since I returned the truck early without many miles.

Anne B. 
Rating:
4.0

Great service. The only improvement would be a larger customer parking area.

Tony K. 
Rating:
5.0

Customer did not leave a comment.

Jake H. 
Rating:
5.0

The only thing to improve is the glitches with the app. The staff was great.

Arturo R. 
Rating:
5.0

Customer did not leave a comment.

Alan A. 
Rating:
5.0

Customer did not leave a comment.

brent D. 
Rating:
1.0

This the second time I have rented a uhaul and paid for additional items that I was not given. This time around, I paid for packing blankets. I was not given them but was charged. Last time it was dollies and a cart. Charged but was not given them.

Michael M. 
Rating:
4.0

Customer did not leave a comment.

Dustin B. 
Rating:
5.0

I had a small hiccup with the return and the entire staff was very professional in the matter they handled it.

Jeff T. 
Rating:
5.0

Great service!

Colten A. 
Rating:
4.0

Great customer service, quick and easy online pickup and return also.

Reid S. 
Rating:
3.0

I didn't notice it until I was on the road, but in between the passenger seats there was a ton of dog hair. Also, it just felt like everything I touched was kinda dirty. I wish I could have washed the handle and controls before going

Preston M. 
Rating:
3.0

Did not have the equipment I reserved.

Brandon N. 
Rating:
5.0

Customer did not leave a comment.

Kirk H. 
Rating:
5.0

Customer did not leave a comment.

RICHARD J. 
Rating:
5.0

Cody in the Provo location and Bonnie in the Roosevelt location went well above and beyond . You got some real decent folks working there

EVAN B. 
Rating:
4.0

You were great thank you.

Paul T. 
Rating:
3.0

Takes time to talk to somebody and I had to return it right there the equipment

Gabriel S. 
Rating:
4.0

Customer did not leave a comment.

Heather Suzanne W. 
Rating:
5.0

Customer did not leave a comment.

Mat B. 
Rating:
5.0

Van was perfect for our needs.

Pam B. 
Rating:
2.0

Customer did not leave a comment.

Tim H. 
Rating:
5.0

Customer did not leave a comment.

Leisel W. 
Rating:
4.0

Customer did not leave a comment.

lisa C. 
Rating:
5.0

Customer did not leave a comment.

GAVIN K. 
Rating:
3.0

Truck was dirty. Manual windows, no cruise control.

Randall K. 
Rating:
3.0

Customer did not leave a comment.

April J. 
Rating:
5.0

The woman who helped me get the trailer attached the morning of my rental was excellent and helped resolve a problem with the trailer lights quickly and efficiently.

CHRISTOPHER C. 
Rating:
3.0

The main reason I would give this score is that it ended up being a lot more than expected. I appreciate that the second day's charge was waived but it would have been nice to not have to dispute being charged for an additional day when I used the van only 9 hours. I would also say to be more upfront about the different charges and be more transparent, when getting the van I saw that additional fees could be charged and I didn't have an opportunity to take this into consideration.

Jacob H. 
Rating:
5.0

The manager was amazing and helpful.

WILLIAM T. 
Rating:
3.0

Newer trucks

Jacob M. 
Rating:
5.0

Customer did not leave a comment.

Nina O. 
Rating:
5.0

Very easy and affordable, exactly what we needed. Thank you!!!

Matthew H. 
Rating:
1.0

When installing a hitch and dealing with Simone else's car don't lose their keys, don't forget to put wiring in the car and don't cut wires you shouldn't. The only redeeming quality was one (1) person that went above and beyond to try and make sure things got taken care of.

ashley H. 
Rating:
3.0

I ordered a dolly and furniture blankets but did not get either but was charged for it

Colleen M. 
Rating:
5.0

Customer did not leave a comment.

Patrick V. 
Rating:
4.0

Customer did not leave a comment.

Greg L. 
Rating:
3.0

Customer did not leave a comment.

Maxwell T. 
Rating:
5.0

Customer did not leave a comment.

Keith S. 
Rating:
5.0

Customer did not leave a comment.

Meli C. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
5.0

Customer did not leave a comment.

Steven B. 
Rating:
4.0

It is a smaller lot and a little hard to maneuver vs. the Ann Arbor location where I picked it up. That was a much better layout.

Thayne H. 
Rating:
3.0

Customer did not leave a comment.

Stephen S. 
Rating:
5.0

Great customer service and very quick

JUBEEN V. 
Rating:
4.0

The after hours check out did not work

Richard C. 
Rating:
5.0

Outstanding. The sales associate was so knowledgeable and very professional.

JAMES F. 
Rating:
5.0

Cody has helped me so many times and he is consistently so nice!! It always makes me happy when I walk in and he's at the desk. Honestly, every staff member I've interacted with here is just great!

Ryan B. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
5.0

Customer did not leave a comment.

Maria F. 
Rating:
5.0

Customer did not leave a comment.

Pablo G. 
Rating:
5.0

Fast and easy rental service, helpful staff. Great way to get things done. Highly recommended.

Tyler C. 
Rating:
5.0

Customer did not leave a comment.

George G. 
Rating:
4.0

Customer did not leave a comment.

Spencer T. 
Rating:
5.0

This location is still the best!

Andrew B. 
Rating:
4.0

Customer did not leave a comment.

Richard H. 
Rating:
4.0

Rachets on trailer wouldn't release strap very well. You could have a better handle on jack.

james R. 
Rating:
2.0

Truck was not roadworthy to drive.

Mark L. 
Rating:
3.0

Customer did not leave a comment.

Stephanie A. 
Rating:
3.0

Your customer service is horrible, the people at the facility were OK, but your help chat people are terrible and with the last 2 times I've rented from uhaul I will never be coming back again I'm going to pay your competition extra so that I don't have to deal with your lousy customer service

Andrew R. 
Rating:
5.0

The website while dropping off after hours made me “late” to drop off time, if there was a guest login and use your # and last name that would be better

JOHNATHAN P. 
Rating:
5.0

Customer did not leave a comment.

Marcos C. 
Rating:
5.0

Customer did not leave a comment.

Daril J. 
Rating:
5.0

Customer did not leave a comment.

Brian Y. 
Rating:
1.0

Kid who checked in the truck just walked up and said “keys” with his hand out.

Adam W. 
Rating:
5.0

Your employees are so good, and so helpful, and understanding, I brought back that trailer a little dirty, because it had rained and I was hauling some mulch, could not get it out, and I mentioned to one of the employees, and he said not to worry about it that he would take care of it and to me that means so much. They are dynamite group.

walter V. 
Rating:
5.0

The folks at this UHaul always are very efficient and do their job quickly and will little fuss. I'm usually in a hurry in these situations so I appreciate their level of professionalism and their good humor.

Barbara D. 
Rating:
4.0

Customer did not leave a comment.

KENDALL T. 
Rating:
5.0

Customer did not leave a comment.

DENNIS O. 
Rating:
1.0

Horrible experience with the truck. Poor condition. Would not shift well, the customer service agent even told me that so it was a known flaw. It was so inconvenient. I will never use this Uhaul again, and may not use Uhaul at all. Awful.

Keegan M. 
Rating:
5.0

The tire straps were crammed a bit too tight into one of the ratchets, so I almost couldn't get it out. It doesn't have to be that tight to be secured when empty. Otherwise, it all worked great! Thanks!

Richard L. 
Rating:
3.0

Off the beaten path. Very inconvenient from major interstate.

Douglas H. 
Rating:
5.0

Customer did not leave a comment.

Chad W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lori F. 
Rating:
5.0

Customer did not leave a comment.

McCord L. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

DAVID Q. 
Rating:
4.0

Employees were amazing, uhaul needs to work on troubleshooting with their online check in system, I ended up waiting almost an hour before the bug causing an issue on my reservation was figured out.

Miranda S. 
Rating:
4.0

There were some undocumented damage to both the truck and trailer that took some extra time. The windshield fluid was empty and we bought and filled the fluid ourselves which cost about 6.00 at a local filling station. When I say it was empty I mean it was to the point of not working. It worked fine after filled, everything else was fine with the equipment.

Stephen R. 
Rating:
5.0

Customer did not leave a comment.

Carlos G. 
Rating:
3.0

Don't charge full rate for 1 hr over.

Glade T. 
Rating:
5.0

Customer did not leave a comment.

Daniel P. 
Rating:
5.0

I was in , disconnected and driving away in less than 5 minutes. They emailed my receipt to me. I never entered the building.

ronald R. 
Rating:
3.0

good location with easy access, the staff was very helpful and pleasant. The whole transaction went very smoothly.

kim P. 
Rating:
5.0

Customer did not leave a comment.

LYDIA M. 
Rating:
5.0

They were all very helpful.

Lynne F.  |  Overall Experience 
Rating:
5.0

Customer service was great! I was out the door with the trailer hooked up in less then 30 minutes. Very efficient.

JANICE F. 
Rating:
5.0

Customer did not leave a comment.

Henri H. 
Rating:
5.0

Love this place

Steven E. 
Rating:
3.0

Mileage rate went up 28% since my last rental in January?!?!?

Kyle O. 
Rating:
5.0

I love this location!. Change nothing

Daniel A. 
Rating:
5.0

Thank you

Heidi O. 
Rating:
5.0

Customer did not leave a comment.

Daniel F. 
Rating:
5.0

This location makes U-Haul as a company look good. They always have the trucks available. Everything is ready to go when I get there.

Andrew B. 
Rating:
5.0

Good service and nice workers

karen v.  |  Overall Experience 
Rating:
5.0

Keep up the excellent work! Thank you so much!

Aubrey M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mariler B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mariler B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

julie h.  |  Overall Experience 
Rating:
5.0

Great team

Michael R.  |  Overall Experience 
Rating:
5.0

Great group of employees Thanks

Michael R.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Christian K.  |  Overall Experience 
Rating:
5.0

The staff were very friendly and helpful during my much-stressful move. Not only were they conveniently located close to where I was moving, allowing more access to my storage units, but any additional items I needed to buy were just simply charged to my card on file rather than having to wait in line to ring them up and purchase separately. The prices were a bargain, especially for the time that I needed to move in. I had just enough space to hold all my belongings, which was amazing. I'd definitely give these guys more of my business!!!

Tyler B.  |  Overall Experience 
Rating:
5.0

Angela was phenomenal! She was very friendly and professional. The storages are clean! Keep up the great work!

dylan s.  |  First Impressions 
Rating:
5.0

Alaska went above and beyond to help me with my lock issues on my unit.

kimberly c.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kyle C.  |  First Impressions 
Rating:
5.0

Excellent service

Angie H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Grace S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tom D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tyler B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anna T.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Emma A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mahana a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRENT B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marilyn B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Judith T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenda L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

sarah f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kristine R.  |  First Impressions 
Rating:
5.0

U-Haul on Bulldog is an easy-to-access facility. The staff was helpful and friendly. The rates were extremely reasonable, especially coming from a larger urban area! The parking lot was easy to navigate for a U-Haul facility (none of them are super easy).

Brynne g.  |  First Impressions 
Rating:
5.0

Very convenient location and quick and easy in-and-out access. The online process took a bit longer than I would have expected with all of the information that was required, but other than that, it was a smooth process.

Rebekah B.  |  Online Move In 
Rating:
3.0

I think I should be able to access my belongings no matter what the time.

Jessica C.  |  First Impressions 
Rating:
4.0

I had good support from the staff, in particular, Dustin, who could always handle whatever I needed.

SCOTT B.  |  Overall Experience 
Rating:
5.0

Very grateful that I was given two months gratis and even though upper management said no, the local management honored it. Very grateful for that. They are shorthanded and work hard.

Aaron A.  |  Overall Experience 
Rating:
5.0

I did not select 24/7 access on the storage end, but an online chat cleared that up.

robert c.  |  Overall Experience 
Rating:
5.0

Loved using the unit and it was nice and easy to cancel once I was done!

Kavan H.  |  Overall Experience 
Rating:
5.0

Staff very helpful

Carla M.  |  Overall Experience 
Rating:
5.0

Very convenient

Aleck M.  |  Overall Experience 
Rating:
4.0

It was a great experience with renting a storage space. I got the storage space that I wanted and they provided a cart to use to take things from your car or truck to the storage unit.

Jennifer o.  |  Overall Experience 
Rating:
5.0

We had a great experience with the storage unit we had for over 3 months.

jennifer d.  |  Overall Experience 
Rating:
5.0

I would like to recognize Kathy she was outstanding she knew her work and she helped me get two storages as close as possible together so I'm very grateful

Janice M.  |  First Impressions 
Rating:
5.0

Justin was always helpful

Brent S.  |  Overall Experience 
Rating:
5.0

Great

Thomas D.  |  Overall Experience 
Rating:
5.0

very thorough, quick, and easy to rent and return equipment. Very good driver as well.

Ellia C.  |  First Impressions 
Rating:
5.0

Great experience - friendly and helpful staff.

S David C.  |  First Impressions 
Rating:
5.0

I have no comment.

Kenneth L.  |  Overall Experience 
Rating:
1.0

Never received a call to notify me that my box was there and nothing was done to correct the situation because I lost wages since I could not work waiting for my box to be ready. Worthless service

Caitlin H.  |  Overall Experience 
Rating:
5.0

really liked the staff at this location, really helpful and good folk

Gregory C.  |  Overall Experience 
Rating:
2.0

G

Adam B.  |  Overall Experience 
Rating:
4.0

Everything was great. The friendliness of the staff was again the best part. My only criticism was the lack of parking. There seemed to be far more trucks on site this August than August of 2017.

Matthew H.  |  Overall Experience 
Rating:
5.0

Great people to work with

Gayle S.  |  Overall Experience 
Rating:
5.0

Tanks for everything,

gustavo g.  |  Overall Experience 
Rating:
4.0

Thanks

emily h.  |  Overall Experience 
Rating:
5.0

Steve did a great job. He called me a few days in advanced to make sure our U-Box order was correct. He was extremely helpful and friendly when we came to pick up the boxes.

William G.  |  Overall Experience 
Rating:
5.0

We have had excellent service over many years with storage & moving needs at this U-haul location.

LEE B.  |  Overall Experience 
Rating:
3.0

N/A

Kerigan R.  |  Overall Experience 
No reviews have been submitted for this location.

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    History

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