Customer Reviews for U-Haul Moving & Storage of Bulldog Blvd

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Bulldog Blvd

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Diane H.
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They seemed irritated that we asked them a question when we brought the truck in. I am so sorry I had no idea you were closed. They were very irritated I even said a thing to them because they were already closed. Made me feel like I was a bother

Michael H.
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We had reserved a truck for our moving day and it wasn't there when we arrived. We had to settle for a smaller one, which wasn't tall enough for our taller furniture to stand up in, which meant more trips for our movers as they had to lay armoires and other items down flat, costing us more money as they are paid by the hour. We didn't get a deal or money off our bill except to tell us that they wouldn't charge for mileage, which was not applicable as it was a local move. We rented an appliance dolly which was broken. Needless to say, it was not an ideal rental experience.

TYRONE B.
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Easier access and better parking for customers, the location was hard to enter and exit.

Blake H.
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Excellent, friendly service!

Parker T.
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Uhaul share website is glitchy. Wouldn't uoad pictures when taken. Took about 45 minutes to return equipment because of these issues

Steven W.
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We only frustrating thing was I was trying to check in online and it wouldn't work that way. So I could go in but then they hooked me up with my truck right away so it was great.

Lisa O.
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You have to park your car across the street at the Wahlgreens as they want to reserve parking for their equipment only. I lost 15-20 minutes due to the parking issue and had to transfer items from my car to the truck in freezing snowy weather and then figure out where to leave the truck while I moved my car across the street. It was a stressful situation and I was late to meet our family who gathered to help our daughter move because of the parking issue. I've never had to park my car at a neighboring business before when renting from Uhaul. I will pick a different rental location in the future and will make sure they have on-site parking.

Rebecca B.
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Customer did not leave a comment.

Steven P.
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Your Employee was very professional and went well above and beyond to help us out...

kathleen E.
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I have no suggestions for continued improvement. I felt very satisfied with the agent and service I received from your location.

Jace N.
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Lower your prices.

Matt C.
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Customer did not leave a comment.

Jason T.
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Customer did not leave a comment.

Steven H.
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Exceptional service. I am very pleased with this location.

Michaela R.
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Nothing needs to change to improve the rental process. It was incredibly easy to rent the truck online, the company called me the following morning to discuss the rental and make sure everything was how I needed it to be, and once at the rental lot it was an incredibly quick and smooth process. The truck was clean and the staff was very friendly and clear about the rental contract. Returning the vehicle was easy as well. I would definitely recommend this rental location to others.

David L.
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Train the staff better

Joseph T.
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Staff was friendly and patient. They were extremely accommodating and knowledgeable. Very friendly service! A+

Aaron C.
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Customer service was phenomenal, the equipment had some issues

Timothy B.
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Nice and quick drop off.

LAWRNEL H.
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Not enough space, to much equipment on the lot.

Josue P.
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Customer did not leave a comment.

LAWRENCE K.
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Store personnel met me in the parking lot as soon as I arrived. They were very fast, friendly and courteous. Thanks!

Drake L.
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Customer did not leave a comment.

Kent C.
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None

Jay D.
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The return line lane needs signage to tell people to pull all the way up. The first person did not pull all the way forward so my return was unnecessary forced to sticking out in the lot more than it needed to be.

Lauren C.
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we arrived at our reservation time and their were two men at the desk one was helping another customer and not wearing a mask while the other was on his phone. We stood there for 20-30 minutes before another employer came out from the back to help us. We were very upset with the behavior of that employee and how he wasted our time.

Neil L.
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The only issue we had was trying to do the mobile pickup, the app didn't work. it just kept saying turn on location, which our location was on, and we couldn't ever move past that step. Other than that the experience was fine and the people we worked with were very helpful and friendly.

James M.
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It was a good experience. The team did a good job managing my rental.

Paul W.
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I don't know you can improve . Less than ten minutes for check in . Staff was efficient and professional. Great job. Pick up and drop off.

Joshua D.
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The truck cab was overwhelming with cigarette smoke. It was difficult to breathe and very overwhelming.

Jack S.
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Customer did not leave a comment.

Laura K.
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Customer did not leave a comment.

colton W.
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In retrospect to the over all situation I do have to give credit to the The staff that was there at the time. I was fairly annoyed that the vehicle was not at the location I anticipated it to be. And that I had to change all of my plans last minute in order to get someone to follow me to pick the vehicle up and drive across town. And chances are I was not hiding my frustration as much as I would like to so credit to the staff on getting the situation figured out. That said.. the frusteration amplified when i signed the paper work and i told them i couldbt pick the vehicle up until 9pm. I had no problem with them parking it and me just coming back to pick it up later. I assumed i would just take the key and come back at 9 for the vehicle. I was told that they had to park it and they would text me a code for a lock to access the key at 8pm when They close. I asked them twice if i should call before they closed to remind them because if they dont, and they are closed i dont have a way to access the vehicle. I was assured h They would.. 8:15 rolls by and still no word. 15 min on hold with customer support finally someone is able to get ahold of the GM and get the kid to text me the password. But the kid never told me where i had to enter this in. Walking around the building i dont see any type of place to enter this code. Text the kid back where am i supposed to put this code in? He sayd on the back of the truck.. ok. What truck is it? They all look the same and had to wonder around the parking lot to find the one with the one with the padlock so i could enter it in.. basically im already annoyed and frusterated. And this is just piling on even more stress and frusteration. Finally find the truck with the padlock start it up and start driving. In the middle of a rainstorm strong enough tou can barely see the lines on the road and the steering wheel has so much play in it that i can barely stay in my lane. I could literally put my hand on 9oclock and turn the steering wheel to 3 o clock before the steering responded. So driving that i didnt feel comfortable going more than 30 miles an hour making for a very long drive to the house. That said the over all experience itself I would give a 3 out of 5 stars. The girl who checked my vehicle in was very sweet. And she made the check in process very quick and efficient.

SONIA N.
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Customer did not leave a comment.

punit L.
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Customer did not leave a comment.

Shamille L.
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Customer did not leave a comment.

Lawrence W.
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Jeffrey J.
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Customer did not leave a comment.

Troy S.
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James H.
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Customer did not leave a comment.

ANDREW B.
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Very little contact with employees here, just a drop off.

DEBBI W.
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Customer did not leave a comment.

mahana a. | Overall Experience |
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Customer did not leave a comment.

Christian V.
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Customer did not leave a comment.

Darryl B.
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Customer did not leave a comment.

Sanders C.
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Loved the ability to check in and return online.

Michael S.
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Customer did not leave a comment.

FRANCIS W.
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Customer did not leave a comment.

William C.
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Customer did not leave a comment.

Darin J.
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The light didn't work inside the truck. I tried it many times and had others try as well. Moving the dial up on the cab The miles from pick up to drop off didn't even cover the distance. That didn't allow any "extra" miles from picking it up and going to pack up. It took so long to get the truck. 20 mins to pickup the truck.

PAUL E.
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Customer did not leave a comment.

Zac L.
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Codee did a great job

Timothy O.
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great staff. it was busy and they were right on top of it.

Jose C.
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Customer did not leave a comment.

VILIAMI N.
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Customer did not leave a comment.

Samantha W.
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The guy who actually helped us was fantastic. The first guy we talked to told us there were no trailers in the size we needed. So we left, rented one online and picked it up at the same location! Not happy being lied to but the guy who helped us the second time was great and the return was super easy.

Matthew N.
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Só many hidden fees! It's ridiculous. The side of the trucks say $39 for moves in town, but with fees and crap it ended up being $133. Never using again!

Alicia E.
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Customer did not leave a comment.

Adam T.
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Everyone was helpful and friendly!

David E.
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Customer did not leave a comment.

Ashley B.
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Customer did not leave a comment.

Alyssa H.
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Customer did not leave a comment.

Doug L.
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I have rented from this location multiple times, and their customer service is always phenomenal. Earlier the same day, I tried a different U-Haul location (on 700 S in Springville, UT), and the owner was so rude that I walked out and canceled my reservation. So, I drove down to old-faithful -- my friends at UHaul of Bulldog Blvd -- and in MINUTES they had me set up and on my way. So easy, so friendly, so clean, so professional. I think the young man who helped me was named Brad, and that guy deserves a raise. I don't think I'll be going to any other locations. Bulldog U-Haul has my business. Period.

James C.
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Great location! Customer assistance #1 Thanks great job!

Brett H.
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I arrived early for my trailer pickup- and was helped immediately. She finished up a few items for my rental, hooked the trailer to my SUV, and I was gone in around 15 minutes, Check-in once I was done with the trailer was also painless- the young lady was very direct, yet also personable. Overall, I would recommend this dealer and will go back again.

marvin F.
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Smiles and Happy...enjoy it... thanks

Nicholas B.
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Customer did not leave a comment.

Michael W.
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Customer did not leave a comment.

Roger B.
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Customer did not leave a comment.

Steven H.
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Very well pleased with the service at this location. Will definitely use again.

Brigham B.
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The truck I had was one of the oldest in the fleet and had so many problems it was unsafe

doug Y.
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Customer did not leave a comment.

Kerry W.
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Customer did not leave a comment.

Steven W.
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I have used this location a number of times for purchases of trailers, a hitch, and other supplies. Very friendly and competent.

Joulhiana B.
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Customer did not leave a comment.

BENJAMIN G.
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You charged me 20 bucks plus tax to drop this piece of crap u-haul truck that would not go faster the 65mph even downhill with the gas pedal to the floor. You disgust me. I was told that it would be free to drop it off after hours and now you are charging. If there is ever a next time I will be sure to park it blocking the entrance to the lot instead of a parking spot.

edward C.
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Customer did not leave a comment.

Madison E.
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The employees that helped me load my car to the trailer were amazing. I was stressed about the process but they handled it easily. The truck/trailer made it 1700 miles with no problems and in good condition. Very pleased!

Jeffrey J.
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Customer did not leave a comment.

Mark N.
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Took 1.5 hours to finalize the rental of a car transport. When I dropped it off the emailed receipt of drop off didn't come. When I called it took 15 minutes to get someone. I asked for a return receipt and she sent a copy of the contract. I hope the whole company isn't run like this.

William T.
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Staff was knowledgeable, friendly, and the overall experience was GREAT!

brian C.
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Alaska was great help

Jeff B.
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I have many times over the past 6 years and I always rent a 26' van to move me across town. It is a great experience every time. The store is filled with friendly and helpful staff and it is great for picking up supplies that I need as well. Great experience every time.

Michael H.
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Good service at checkout and very good service when checking in.

Bradley R.
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Customer did not leave a comment.

Joshua H.
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They were accommodating even when I had made my reservation a few hours before pickup. The instructions to drop off the trailer after close hours were confusing and the url wouldn't accept the pictures of the location barcode (which I finally found by the front door).

Jeremy W.
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They were great to work with us.

Arnold J.
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I told the receiving station about the vehicle issues.

Jonathan K.
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I called ahead and the Provo U-Haul were the only ones that would accept by trailer that we just moved things from Washington with. When I arrived an employee greeted me checked me in with his phone unhooked my trailer and said you're all checked in. Thank You. Nice people so easy. Thank you

STEPHAN C.
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The guy did a great job on the return but it was busy enough for at least another two employees. He handled great but I felt bad for him.

Robert R.
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Customer did not leave a comment.

Julie J.
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Customer did not leave a comment.

Lisa O.
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Had to drive to this location to pick up equipment. 50 miles further then planned location.

Roberto P.
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Very nice

Jason K.
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Customer did not leave a comment.

Jim A.
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Customer did not leave a comment.

Patti H.
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Customer did not leave a comment.

Cody G.
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Customer did not leave a comment.

Anthony M.
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Cody help me. He was very helpful and informative. Would use this location again.

Perry D.
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Ramp did not work properly. Fuel should be full when picking up the vehicle.

Michael S.
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Customer did not leave a comment.

BRENT B. | Overall Experience |
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Customer did not leave a comment.

Marilyn B. | Overall Experience |
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Customer did not leave a comment.

Judith T. | Overall Experience |
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Customer did not leave a comment.

Kenda L. | Overall Experience |
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Customer did not leave a comment.

sarah f. | Overall Experience |
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Customer did not leave a comment.

Kristine R. | First Impressions |
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Customer did not leave a comment.

Brynne g. | First Impressions |
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U-Haul on Bulldog is an easy-to-access facility. The staff was helpful and friendly. The rates were extremely reasonable, especially coming from a larger urban area! The parking lot was easy to navigate for a U-Haul facility (none of them are super easy).

Rebekah B. | Online Move In |
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Very convenient location and quick and easy in-and-out access. The online process took a bit longer than I would have expected with all of the information that was required, but other than that, it was a smooth process.

Jessica C. | First Impressions |
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I think I should be able to access my belongings no matter what the time.

SCOTT B. | Overall Experience |
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I had good support from the staff, in particular, Dustin, who could always handle whatever I needed.

Aaron A. | Overall Experience |
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Very grateful that I was given two months gratis and even though upper management said no, the local management honored it. Very grateful for that. They are shorthanded and work hard.

robert c. | Overall Experience |
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I did not select 24/7 access on the storage end, but an online chat cleared that up.

Kavan H. | Overall Experience |
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Loved using the unit and it was nice and easy to cancel once I was done!

Carla M. | Overall Experience |
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Staff very helpful

Aleck M. | Overall Experience |
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Very convenient

Jennifer o. | Overall Experience |
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It was a great experience with renting a storage space. I got the storage space that I wanted and they provided a cart to use to take things from your car or truck to the storage unit.

jennifer d. | Overall Experience |
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We had a great experience with the storage unit we had for over 3 months.

Janice M. | First Impressions |
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I would like to recognize Kathy she was outstanding she knew her work and she helped me get two storages as close as possible together so I'm very grateful

Brent S. | Overall Experience |
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Justin was always helpful

Thomas D. | Overall Experience |
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Great

Ellia C. | First Impressions |
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very thorough, quick, and easy to rent and return equipment. Very good driver as well.

S David C. | First Impressions |
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Great experience - friendly and helpful staff.

Kenneth L. | Overall Experience |
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I have no comment.

Caitlin H. | Overall Experience |
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Never received a call to notify me that my box was there and nothing was done to correct the situation because I lost wages since I could not work waiting for my box to be ready. Worthless service

Gregory C. | Overall Experience |
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really liked the staff at this location, really helpful and good folk

Adam B. | Overall Experience |
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G

Matthew H. | Overall Experience |
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Everything was great. The friendliness of the staff was again the best part. My only criticism was the lack of parking. There seemed to be far more trucks on site this August than August of 2017.

Gayle S. | Overall Experience |
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Great people to work with

gustavo g. | Overall Experience |
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Tanks for everything,

emily h. | Overall Experience |
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Thanks

William G. | Overall Experience |
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Steve did a great job. He called me a few days in advanced to make sure our U-Box order was correct. He was extremely helpful and friendly when we came to pick up the boxes.

LEE B. | Overall Experience |
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We have had excellent service over many years with storage & moving needs at this U-haul location.

Kerigan R. | Overall Experience |
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N/A

No reviews have been submitted for this location.

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