Customer Reviews for U-Haul Moving & Storage of Byron Center

433 reviews

701 68th St SW   Byron Center, MI 49315

(616) 426-6193

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(616) 426-6193

701 68th St SW
Byron Center, MI 49315

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Dean L. 
Rating:
5.0

LOVE the desk staff....always friendly and enjoyable to work with

Rebecca S. 
Rating:
4.0

Customer did not leave a comment.

Gigi C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Waldo G. 
Rating:
3.0

Purchased unit on line . went to the location walked into the store to get paperwork and keys. I stood there with not a soul in sight for 10 minutes, then walked out. drove around looking for employees...started a chat online to figure out how to get the keys to my unit, walked back in and there were 2 ladies at the counter, I had good reason to believe that someone informed them about my comlaint..ill leave it at that. All in All good experience,

Kevin C.  |  First Impressions 
Rating:
1.0

I was charged for a "MI Charge" on the rental. The rep at the store could not tell me what it was for. They just told me to call the "State of Michigan". Then when I was handed the keys the rep told me to fill up the tank upon return, which I did because I was instructed to do so, but the tank was not full when I took the rental out. When I went to return the rental the rep said I was supposed to take photos to prove the tank was not full. But at the same time when the rep checked in the rental they checked the gas level before giving the final receipt. Shouldn't they of know what the gas level was when the prior renter took out the vehicle? Why is up to the customer to prove what the gas level was when the rental was taken out. I basically paid for the gas on my trip and the gas for the prior renters trip. What a rip off. If this is your normal business practice then you will be loosing a lot of customer very quickly, including myself. Will never be renting from U-haul again even if it means I will be paying extra with a company that is at least honest and straightforward. ZERO STARS.

Mutaz K. 
Rating:
5.0

Only thing was my reservation said I would get a confirmation call the day before and I did not. so I called the national number and they confirmed. Not a big difference for me, but would have preferred the call.

Linda S. 
Rating:
5.0

Customer did not leave a comment.

Salvatore C. 
Rating:
5.0

Phone based renting was pretty awesome, just wish fuel was not super close to 1/4 tank, I'd like to see u haul keep it at 1/2tank because there is a penalty at 1/4 tank. Also would like more public info on that trucks specific tank size and mpg, the green meter is kinda silly. Id like it to be easier to calculate how much fuel is needed. And I'd like to not donate excess fuel or be reimbursed. Otherwise great experience

Steven W. 
Rating:
5.0

Customer did not leave a comment.

Timothy S.  |  First Impressions 
Rating:
5.0

Nice people. Easy and simple drop off process. It was nice to see they were properly cleaning vehicles as they arrived.

Joel H. 
Rating:
5.0

They so friendly and nice

RAFAEL A. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY LYNN C. 
Rating:
3.0

The staff makes the effort, but proficiency is not at the top of the skill set. System issues, a lack of acknowledging customers as they walk in and errors points to poor training.

MICHAEL JON C. 
Rating:
5.0

Customer did not leave a comment.

Susan H. 
Rating:
4.0

Customer did not leave a comment.

Rebecca S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT WILLIAM H. 
Rating:
5.0

Customer did not leave a comment.

KEVIN MARK E. 
Rating:
4.0

A very organized and clean environment. The clerks were especially helpful and friendly.

Paul P. 
Rating:
5.0

To tell customers to make sure that their phone is charged, if they are dropping off after hours. ;)

Connie B. 
Rating:
3.0

When I called to schedule the delivery of my containers, it was a huge hassle. I had to speak to 6 different people over the course of 3 days because there was some sort of glitch. They finally got them scheduled and delivered on time.

Shalico L. 
Rating:
4.0

Communication was great!! Drop off location was closed don't have any information for this part of the survey, but it was easy

STEVEN RICHARD C. 
Rating:
5.0

it was great thank everyone involved from the first phone call til box pickup

oliver L. 
Rating:
3.0

Reason I said average on location was because they didn't have a location where we live.....

JAMES DOUGLAS S. 
Rating:
3.0

Truck wasn't ready. Deposit request was not communicated until I arrived. Overall I wasted a lot of time waiting for the truck, that set me behind

Hassan T. 
Rating:
1.0

The management has control issues and makes up policies as they go along tbat suits them. I would NEVER in a million years ever use this facility again or recommend it to anyone. It may be a better place if they got rid of the management team and start with a fresh staff.

Teresa D.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

PATRICK R. 
Rating:
5.0

Customer did not leave a comment.

Raymond F. 
Rating:
5.0

Customer did not leave a comment.

DEVIN ROI O. 
Rating:
1.0

Got put on a reservation for a 15" one way van that ended up being taken from me when I got there by the customer who walked in before me. Called the location back that I reserved with after being turned down. Wait for 15 minutes on hold. Drove back to the location and got a 10" one way instead that ended up have a tire 40 psi low on pressure and the tire sensor stopped working after I stopped to try to fill it with air. Also, before I left, I informed then my gas was at a quarter tank and I was charged for a half.0

Dean G. 
Rating:
4.0

Customer did not leave a comment.

Jeff A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

scott H. 
Rating:
5.0

the ladies there were professional and fun. made the whole experience enjoyable. the hook up of the trailer was quick and safe. i had no doubts that they knew what they were doing. i plan to rent trailers from this location any time i need to haul anything. Great service and Great personalities.

Charles B. 
Rating:
5.0

The folks here go above and beyond to make sure your experience is delightful and safe.

Sam C. 
Rating:
5.0

Customer did not leave a comment.

RICHARD CHARLES B. 
Rating:
5.0

Took me a min to figure out where the key box was to get the keys. Not a big issues. 😊

Jaclyn A. 
Rating:
5.0

Customer did not leave a comment.

Angela R. 
Rating:
5.0

Customer did not leave a comment.

Michael L.  |  First Impressions 
Rating:
5.0

Nice clean van in very good condition. Easy to reserve and pick up.

Steven P. 
Rating:
5.0

Customer did not leave a comment.

REBECCA JANE W. 
Rating:
4.0

The staff is very accommodating and courteous. My only negative is when the security guard told me at had to be off the property by 7:00pm, even though the staff informed me I had access to the unit until 10:00pm.

Chan D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lanae B.  |  Online Move In 
Rating:
5.0

Very respectful, kind and understanding owner and staff.

Claudette H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

KEYON AHKILE H. 
Rating:
5.0

Sonya is always ready to help.

Michelle O.  |  Overall Experience 
Rating:
5.0

Affordable and convenient place for us to store a lot of our belongings after we sold our house and before we could move into our condo.

Joseph F.  |  Overall Experience 
Rating:
1.0

Have more than one person working for one. When we returned the truck Zach was overwhelmed with customers and told people with returns that we could just leave the keys in the truck and he would email receipts. I got my receipt and was severely overcharged by Zach. The same amount of gas when I picked up the truck was the same amount as it was returned. The appliance dolly was overpriced as well. I will never use this location again.

Barbaraann D. 
Rating:
5.0

Was a great experience. I will and have already promote U-hauls exceptional products and services.

Travis W. 
Rating:
3.0

We had an issues with the movinghelp unloader. He was under the assumption that he was ONLY supposed to deliver the UBoxes and NOT unload them! After much strife and confusion, our boxes were delivered and unloaded. I called UHaul, Sprindale SC location for answers, although they tried, they were NOT helpful. They had no solutions, except to contact movinghelp, although, I contracted everything through UHAUL! To add insult to injury, I've left several messages (2/13, 2/15, and 2/16th) asking the UBox manager to return my call regarding our PERSONAL moving blankets being taken by mistake. NO response from manager at all. This was NOT a pleasant experience!

Louise W. 
Rating:
2.0

The staff didn’t seem to know what they were doing, it took a very long time to check in and get our trailer hooked up, the storage unit was too small and then when given a different storage unit we were born given the right card. Lot of time wasted and very irritated about the whole experience.

Chelsea D.  |  First Impressions 
Rating:
5.0

Nothing! Equipment was ready on time, clean and well maintained. Service personnel were very helpful and polite. I will do business with the location in the future!

Ricky H. 
Rating:
5.0

Customer did not leave a comment.

Gayleann L. 
Rating:
5.0

The first truck we rented had no tail lights and drove terribly and the 2nd one had a headlight out

Hillary H. 
Rating:
5.0

Customer did not leave a comment.

MEGAN B. 
Rating:
5.0

Very accommodating and helpful

Domingo G. 
Rating:
5.0

Nice staff. -Made me smile.

Richard P. 
Rating:
5.0

Everyone was very kind and courteous. Very efficient. Highly recommend to others to utilize their services.

Jeffrey P. 
Rating:
5.0

All good maybe 1 more person

Donald B. 
Rating:
4.0

Customer did not leave a comment.

Kelsey T. 
Rating:
5.0

As I was driving down the road, huge chunks of snow and ice would drop from the top of the truck onto the windshield and more than likely onto the car following me. On the other hand, the girl who waited on me had the best sense of humor! It was very much appreciated.

Tonya C. 
Rating:
5.0

Customer did not leave a comment.

cheri A. 
Rating:
5.0

Customer did not leave a comment.

Chan D. 
Rating:
5.0

Customer did not leave a comment.

BARBARAANN D. 
Rating:
4.0

We let them know at the Byron Center location how bad the tires were.

MICHELLE RENEE M. 
Rating:
3.0

My only suggestion would be more counter staff. I waited over 40 mins for my reservation. I felt really bad for the clerk at the desk, there were some issues with a storage check out and it delayed time with everyone in line. He had to call someone in to help complete that transaction.

Francis T. 
Rating:
2.0

Customer service that's actually friendly. Checking the all lights on the trailer.

Ronald H. 
Rating:
5.0

Keith, you were awesome. My truck didn't pass the lighting test and you were getting slammed by yourself (technically you had a guy on his 2nd day with you), and you could have just sent me in my way without a trailer, but you helped me figure out I had a blown fuse in between customers and got me rolling with the trailer. Now that's what I call customer service, thanks so much.

Dave F. 
Rating:
5.0

Customer did not leave a comment.

Bruce D.  |  Overall Experience 
Rating:
5.0

Again, excellent service! A gentleman met us in the parking lot and showed us where to park the U-Haul. He skin our equipment and took care of everything, and we never needed to leave our vehicle. Would use them again!

MARKALAN V. 
Rating:
5.0

Vehicle was ready on time (0700), clean and in good condition. Check-in was fast and the employees were helpful and amiable. Drop off was equally easy and u eventful.

Bruce D. 
Rating:
5.0

Customer did not leave a comment.

Jessica M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Scott F. 
Rating:
5.0

Liked this U-haul location a lot. New, clean, friendly people

Philip L. 
Rating:
5.0

Sonya ALWAYS provides excellent service. She's the best from anyone I've ever experienced and I would ALWAYS highly recommend her! She provides excellent customer care, especially because she cares. Thank you Sonya!!!

Brittney C.  |  First Impressions 
Rating:
4.0

Joshua was very helpful in explaining things to us. It's been so long since I received such a good customer service.

Arun-Karunanithi V. 
Rating:
1.0

I selected a truck that turned out not big enough to move an item. I called back 40 minutes later when I realized it would not work, to request to pay mileage and fuel but upgrade to a larger truck. I was told I would have to rent a second truck in addition to the one I rented and couldn't use.

DAVID B. 
Rating:
5.0

It was a smooth pick up. No issues.

Dale T. 
Rating:
5.0

The woman were great! G I got my truck quick and when I brought it back I was checked in in less than 2 minutes. I will need to rent a truck again soon and will definitely be using them!

Suzan C. 
Rating:
5.0

Vicki was very friendly

Jerry M. 
Rating:
5.0

Best customer service and over all experience I have had from any company in a very long time! Very thankful and impressed! 👍🏻👍🏻

gail T. 
Rating:
5.0

excellent reserevation and checkout

Domingo G. 
Rating:
2.0

Customer did not leave a comment.

Matthew W. 
Rating:
5.0

Customer did not leave a comment.

ADRIAN F. 
Rating:
5.0

Customer did not leave a comment.

Kody V. 
Rating:
5.0

Customer did not leave a comment.

Jodie G. 
Rating:
5.0

Thank you everyone for making my move so much more manageable than it could have been, giving the weather was an issue. Thank you to the staff for being so wonderful and helpful with everything from the moving supplies to making me comfortable driving the truck. You are all fabulous and I will suggest you to anyone I know in the area with a move.

Kelly H. 
Rating:
5.0

Customer did not leave a comment.

Steven H. 
Rating:
5.0

Customer did not leave a comment.

Barry T. 
Rating:
2.0

There were two employees that were not wearing masks. The U-Haul's brights and dashboard lights did not work. We had to return the U-Haul 3 hours early and did not get to finish the move because it was unsafe to drive.

Chris O. 
Rating:
5.0

Customer did not leave a comment.

Jay C. 
Rating:
5.0

Customer did not leave a comment.

Kristine R. 
Rating:
1.0

The u-haul worker make me buy a hitch after I when to the store and get one he said it was not safe to used with the trailer and thr store I was buying my stuff from was closing so I ended up buying it so I can take care of my stuff

JORGE M. 
Rating:
3.0

Be more honest. Dispatcher was not honest with the amount of fuel in the truck. It was no way full. We used it a short distance and had to put $18 in to fill it up! I am very unsatisfied and will not use them again.

PHILIP DALE K. 
Rating:
5.0

It was just an exceptional experience all around. The container was solid, clean and functional. It could use a few more randomly located tie downs. The people we dealt with on both ends were just terrific and very capable!

Dennis M. 
Rating:
5.0

I would recommend this Uhaul site to anybody

Michaellee G. 
Rating:
5.0

My pickup was transferred from another location since my preferred didn't have the truck. But my order wasn't transferred before I arrived or something so I had waited longer than I'd have liked until that was sorted out.

William H. 
Rating:
5.0

Customer did not leave a comment.

Andrew R. 
Rating:
5.0

Customer did not leave a comment.

Adam N. 
Rating:
5.0

Nice staff!

Christine A. 
Rating:
5.0

Customer did not leave a comment.

Joni L. 
Rating:
5.0

Customer did not leave a comment.

Antoinique L.  |  Overall Experience 
Rating:
4.0

The staff that brought and picked up the boxes was very helpful. The manager was never available on the phone. Once I left a message and she never return it. When talking to her, she was professional.

Joseba G. 
Rating:
4.0

Experience was great, would like to see uhaul personnel wearing face coverings at all times though.

ROBERT BERNARD K. 
Rating:
4.0

well the advertised cost was $19.95 for two hours. We walked out 2 hours later with a $58 dollar bill. It appears that the base $19.95 rental fee is a lure. We will take our business elsewhere the next time. The rental people were efficient and professional. You should be paying them a fair wage, the guy cleaning the returning trucks was through and energetic. We have no complaint about the service, just all of the "tucked" in fees.

Timothy S. 
Rating:
4.0

Nothing

Ericka W. 
Rating:
5.0

Customer did not leave a comment.

Joshua S.  |  Online Move In 
Rating:
5.0

Equipment design and condition is superb. Checkout was slow due to sluggish computer. Representative was courteous and competent. Woman that gave pricing on previous visit. gave me the impression she was being bothered. She needs an attitude adjustment.

John S. 
Rating:
5.0

Not a thing . Thank you for the help

Matthew H. 
Rating:
3.0

The process in place for u-box rental is very confusing to start, and the process really doesn't smooth out until you've made 4-5 calls to u-haul to iron out all the details. It is difficult to get correct pricing and the window of 9-4 for delivery of the boxes makes scheduling any kind of moving help very difficult. The recommendations for number of boxes is also a little misleading, we ended up having to also rent the biggest U-Haul tow behind trailer in addition to our u-boxes. Not a huge deal but your bigger items take up most of the bottom of a u-box and you have to Tetris the rest. The moving blankets while nice are absolutely dirty, so I'd recommend covering literally all your stuff in plastic first. Utilize the plastic covering for couches, beds, etc. Now that I am finished with all the negatives, this is a cost efficient way to move when you need to store your things in between moves.

DALE T. 
Rating:
5.0

Great service on pickup and turn in

Joshua H. 
Rating:
5.0

Everything went great on the Michigan side...not so on Arizona end. Originally we were lead to believe we would be able to have pods delivered to house in Arizona, not so. We were told pods were to leave Michigan on September 17 but didn't arrive until the 29th, then we had to scramble to make arrangements to pick up ourselves. We picked up and returned on October 2nd, but were charged for another month on THAT day. If that's the way you do business...by charging for a whole mother month when we brought back pods on the day our new month started....will never! Use you again.

SUSAN P. 
Rating:
5.0

Nothing. Service is always excellent!

Ronald K. 
Rating:
5.0

Customer did not leave a comment.

Edward H. 
Rating:
5.0

Customer did not leave a comment.

ahmed M. 
Rating:
5.0

Great staff...knowledgeable, helpful, and courteous - just outstanding

Mark H. 
Rating:
5.0

The sales associate was very kind and helpful. She knew just what to do.

Becky E. 
Rating:
5.0

Customer did not leave a comment.

Seth V. 
Rating:
5.0

Sonya and her crew were very helpful with my decision of how big a storage area I needed. Very clean everywhere inside.

randy c.  |  First Impressions 
Rating:
3.0

I was offered a job with federal government, however, I had to relocate to another state to accept the position. This is what brought me to Uhaul. Initially, everyone appeared to be nice and helpful. Unfortunately, after a small mishap on my part, resulting in damage (for which I paid for in full), the manager became very unprofessional and condescending. Additionally, after moving my items out of the free storage, I had to call several times (with no return call) in order to close out the unit. Thankfully, I won’t have a need for Uhaul services any time soon. However, after my experience at this location, I will forego using Uhaul in the future and go with Penske or another moving company.

ADEOLA A.  |  Overall Experience 
Rating:
5.0

This facility has redeemed my opinion of UHaul. I have had nothing but issues with my reservation, and Sonya and her team were helpful, thoughtful, and friendly.

Erin S.  |  First Impressions 
Rating:
5.0

Great service!!!

EDUARDO R.  |  First Impressions 
Rating:
5.0

The ladies were well informed. They answered all our questions with ease. They put our minds to rest easy.

Jennifer B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHARLES H.  |  First Impressions 
Rating:
5.0

Sonya went above & beyond! Uhaul should be blessed to have sonya representing their company.

Jessi M.  |  Overall Experience 
Rating:
5.0

Sonja and her team were always helpful and polite. Would highly recommend this facility.

Daniel K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lance T.  |  First Impressions 
Rating:
5.0

I have never went to any Uhaul and found any body to be nuthen but plight they are awesome

Shytelia P.  |  First Impressions 
Rating:
5.0

The manager, Sonya, was very helpful! She provided us with everything we needed and stayed late to make sure we were all moved in.

Daniel K.  |  First Impressions 
No reviews have been submitted for this location.

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