Customer Reviews for U-Haul Moving & Storage of Byron Center

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Byron Center

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Kathleen M. on

Rating:

I have been charges twice now for storage. My containers were delivered on 9/3 and taken out of storage. On 10/2, I was charged $74.15 for storage fees. I called, and was told the charges would be reversed. Lo and behold! I have been charged again, with no refund. Uhaul owes me 148.15. I am not optimistic this problem will be resolved soon.

Douglas D. on

Rating:

This is a great location. They need more product to better serve the customer. It was a very convenient place for mr to get to and return to.

Michael C. on

Rating:

This location seemed to have limited equipment so I would check ahead to see if they got what you need. Staff was very helpful and informative.

Tom G. on

Rating:

Sonya does a great job and very helpful.

james S. on

Rating:

The staff was knowledge and was able to answer all my questions. It was a very positive experience.

ROBERT A. on

Rating:

Customer did not leave a comment.

Jill D. on

Rating:

Sonya, the General Manager is incredibly helpful, solving problems, and making accommodations. When she didn't have a truck for me, she found me one in the same city. She was amazing and her communication was by far the best I've seen within the local Uhaul businesses. I was very pleased. Thanks

bebe C. on

Rating:

Customer did not leave a comment.

wilbur P. on

Rating:

SONYA WILLS AT 68TH ST STORE DID A GREAT JOB.

Doug F. on

Rating:

Customer did not leave a comment.

Victor S. on

Rating:

Excellent nice person

David D. on

Rating:

Sonya was great - she knows her job, and cares. Give her the right tools - clean and updated location - equipment - she will build that location amazingly. Thanks - Dave

William N. on

Rating:

Customer did not leave a comment.

MARIA S. on

Rating:

Customer did not leave a comment.

Marco E. on

Rating:

At returning the truck had a little hard time to check in the truck on u haul .com . But besides that all is good .

Jerryallen B. on

Rating:

was excellent

David H. on

Rating:

Sonya assisted us and was very polite, thoughtful and kind. Sonya was by herself and her work load was heavy, but she was patient and helpful, never got upset and was so very kind. You have a wonderful treasure with this young lady as your employee.

Timothy M. on

Rating:

Sonya was great! Extremely personable, speedy and thorough. I came from the other side of town because they had what I needed at this location but after this experience, I would make the longer drive even if others closer had what I needed. Thanks Sonya!

Keith W. on

Rating:

Customer did not leave a comment.

Homerfrederick C. on

Rating:

Good overall

Thomas L. on

Rating:

No Complaints or improvements. Sonya was exceptionally friendly and helpful. I will definitely use this location again! Thank you. TJ Long

Duane C. on

Rating:

That was the easiest move I ever did. Sonya was very helpful, everything went right as planned. Sonya had our truck ready on time and was very easy to work with. Will use that Uhaul location for all my moving and storage needs.

Kurt S. on

Rating:

Your express 24/7 Check in is terrible it took 1.5 hours to get my vehicle

Ericamichele O. on

Rating:

Great!

Jeffrey K. on

Rating:

Location under construction - I assume the store will be better once the work is complete

Michael B. on

Rating:

Sonia was great!! Very friendly, very informative. Answered all our questions! She was by far the BEST person I've ever met at any other U-haul place!! Will definitely do business with her store again!!

Mark P. on

Rating:

The manager was all by herself. She needs assistance. She was awesome.

Scott D. on

Rating:

Customer did not leave a comment.

Elizabeth K. on

Rating:

The location was directly off the highway- convenient The store itself was a little unsettling. It barely looked like a functioning business and looked under construction, so it was difficult to tell whether or not it was open. I would not have felt comfortable had I been by myself.

Jody I. on

Rating:

Customer did not leave a comment.

DAVILA M. on

Rating:

Customer did not leave a comment.

William Z. on

Rating:

Customer did not leave a comment.