The lady that helped us on 9/16/23 100/10. She was amazing.
Brendon M. | Overall ExperienceSelf Storage Units in Byron Center, MI, 49315
U-Haul Moving & Storage of Byron Center
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U-Box® Containers for Moving and Storage
We deliver U-Box containers, you pack them up and we store them in our secure warehouse. Load at your own pace! Just give us a call when you want us to pick up or drop off your U-Box containers.
What Is Online Move-In / Rent Now?
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Storage Customer Reviews
- 4.5 Average Customer Rating
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Sonya is the backbone of this place! I have returned because of her and will continue business because of her follow through. Thankyou Sonya
Lisa S. | Overall ExperienceSonya worked with me during a very difficult time and made it so that I didn't lose my things. If I could afford it I certainly would have kept those things there and added the rest from somewhere else like the original plan was.
JUDY K. | Overall ExperienceThe staff was extremely helpful and respectful!!! Please thank them for the service that they provided!!!
Barbara H. | Overall ExperienceToo many texts about reviewing.
Sean O. | Overall ExperienceExtremely well run place. I always felt that my things were safe and secure. Move in and move out were a breeze. I communicated with the owner via text 2x due to questions or issues and I was VERY impressed at how quickly she resolved my issues.
Jacqueline P. | Overall ExperienceThe truck rental was nasty inside the box truck water in the cup holder on driver side. Inside the box truck stunk other than that it was good
Casey S. | Online Move InThe unit was placed on a parking lot in such a way that water entered the unit during heavy rain and snow. The floor of the unit sloped down the farther toward the back wall you went so water seeped in under the door. We had quite a few items damaged. Uhaul may wish to know about this issue for future customers.
Jonathan V. | Overall ExperienceThere actual containment units were very well kept. They were clean with easy assess. However, and let me CLEAR, Sonia is WONDERFUL! She is knowledgeable about her job. She’s well spoken and VERY, VERY nice to the customers(she has a good sense of humor too!). But she needs help! I mean HELP as in employees. She can’t there 24/7. And the people(to be honest, there’s only one person there), claim not to know the system because that is not the store they work usually. I am over 60(well over), and I don’t like using the app! I prefer in person contact and a hard copy of every transaction. That’s why I would not recommend this u-haul location because my friends are the same and they like computers as well as I do!
Cherie J. | Overall ExperienceThe customer service rep on the phone was very professional and nice and helpful. When I arrived to the facility, the gentleman there was awesome! Your facility is clean, very organized. I would definitely recommend this location.
tracey r. | First ImpressionsI have really loved my experience and am finding this to be a very good value. The security measures give me great piece of mind.
Jacqueline P. | Online Move InMoving into the storage was a bit disappointing because there was a big Uhaul truck in one of the loading/unloading spots on one end of the building and another construction like work vehicle parked at one of the other loading/unloading spots. There are only 4 spots and it makes moving your things take longer than need be because you have to wait for someone to move. I just think that the facility is too big to be designed the way that it is…needs more loading/unloading spots.
April M. | First Impressions