Customer Reviews for U-Haul Moving & Storage of Cambria Heights

Rating:

5.0

The rental went very smooth

Rating:

3.0

Please educate the employees about the policies. That will surely help the customers understand why they're being overcharged for returns. The online system was not fully transparent either. Please update your system and educate your employees.

Rating:

5.0

The last vehicle I rented had several dents and the seat adjuster was broken or rusty. The overall experience was above average. I even received an umbrella because of the heavy rain. I really like going to that Uhual. Thank you

Rating:

2.0

I’ve never had U-Haul call my phone before a rental nor have I had to provide an additional contact and have them called prior to renting. Pick up was extremely chaotic. I will never use this location again!

Rating:

5.0

Have. More than 1 person working at the front desk to help customers.

Rating:

2.0

I feel that the people there become lazy because they don’t explain to you the whole process of renting a vehicle you gotta wait on the phone for almost 3040 minutes to try and get through to someone to help you

Rating:

5.0

My experience at this location was very satisfactory Thank you Browb

Rating:

3.0

The truck I rented on the 9th was not clean. It smelt like someone was smoking weed inside the driver section, it had graffiti all over the passenger side of the truck, and the driver side window was extremely difficult to close. The truck I rented on the 10th was much better. It made up for my bad experiences the previous day. There were no graffiti on the truck and inside the driver compartment actually smelt like it was cleaned. Customer service was not bad at all. I would use this location again. I like the after hours convenience.

Rating:

3.0

The transaction was very fast and easy

Rating:

3.0

My due time to return was 10pm I returned the vehicle 9pm and still got charge 20 extra dollars for extra time. The online reservation doesn’t work and that’s all. 👎🏽

Rating:

5.0

Nothing

Rating:

5.0

Have seating for the customer, especially seniors who are physically challenged. Like myself.

Rating:

3.0

Give them a vehicle that is well maintained and less than 166,000 miles on the odometer..

Rating:

1.0

You are not transparent in your charges what is after hour charging fee I took your truck for 3 hours I returned it before time ,spoke to the workers they said to drop it off in the mailbox then you charged me $ 20 you are bunch of thieves.

Rating:

2.0

I was charged extra $30 for safeguard . I return late after hours . I need to be credited for $30. I called over 5 times (3 hours). The manager never returned the call 🤙🏽.

Rating:

1.0

I was issued a BROKEN truck to do a long-distance move from Queens, NY, to Etobicoke, Canada. We informed the agent that the "check engine" light was on. They disregarded the information and reset the truck. The truck was not riding smoothly. We had to take it to a U-Haul location in Syracuse, NY. The truck was found to be undrivable and needed replacement. Though everything did get taken care of, it was a HUGE delay and unnecessary delay in my move. Not to mention that everything had to be swapped out between the 2 trucks, a full 26-foot truck. U-Haul could have done a better job making sure trucks are in working order, especially for long-haul moves. The entire experience was extremely frustrating.

Rating:

1.0

The manager Melissa was very rude and dismissive due to an issue regarding the key being locked in the vehicle due to a lack of clear communication.

Rating:

1.0

This was my first time renting a U-Haul truck from this location, and unfortunately, it will also be my last. The customer service I experienced was completely unacceptable. Before I was even assisted, I witnessed another customer being treated poorly, which should have been a warning sign of what was to come. The representative who assisted me was rude, unprofessional, and failed to provide clear, step-by-step instructions regarding the rental process. As a first-time customer, I expected courteous service and proper guidance, but neither was provided. Management should take this issue seriously and invest in customer service training for their staff. The lack of professionalism and basic customer care at this location has left a very negative impression and has completely discouraged me from renting here again or even recommending this location to others. Going forward, I will be taking my business elsewhere, including returning to Home Depot for my truck rental needs where professionalism is taken into consideration. Customer service can make or break a customer's experience, and unfortunately, this location failed on every level.

Rating:

5.0

Next costmer supposed respect is probably Don't get trash the van

Rating:

5.0

All trucks need to be full or half of gas. Today I rent 1/4 38, it wasn't easy for me to feel back. Please!

Rating:

5.0

I use u-haul every now and then and let me just say that they have upgraded their vans and they are awesome! CarPlay compatible, great ac controls, sturdy padding in the cargo area and overall and much better, cleaner, fancier ride. Would def use again and again! The person who processed the van return also provided discretionary effort. Someone give him a raise!

Rating:

5.0

Special discounts for senior citizens

Rating:

5.0

I dont know the Managers name with the Long Locs, but he is AWESOME!! THANK YOU FOR YOUR PATIENCE!! HE HELPED FROM THE BEGINNING TO THE END OF CHECKOUT!!!!

Rating:

4.0

n/a

Rating:

4.0

Staff the store with more employees, as it is a busy location.

Rating:

4.0

I only used 4 miles I paid for 20. I didn’t know I had to put gas back into the truck which I didn’t use a lot of gas so being that I use a certain amount of gas or didn’t bring the truck back with the same amount of gas that was in the truck. I was charged an extra $20. I feel like that was ridiculous. I was never told to bring the truck back with the same amount of gas. I only use 4 miles out of the 20 they could’ve waved that I left an item on the truck, I was told it wasn’t there to only get a phone call the next day to say that it was there.

Rating:

5.0

Very good job excellent service

Rating:

4.0

This location is conveniently located on the main and next to a gas station. The van I got was old and paint peeled from years of weather condition. The cabin roof was ripped. Beside that the van was clean inside and very much operable. The staff was friendly and inviting.

Rating:

1.0

Horrible customer service

Rating:

3.0

Customer service not good

Rating:

1.0

Have some of the customer service representatives (the ones wearing the blue shirts) to be retrained due to nasty attitude towards customers.

Rating:

4.0

The person inspecting the van try to pull a fast one on us.Dent, scratch, and paint job on the vehicle that he knows was there because each time the vehicles go out they already know whatever fault the vehicles has because it's recorded in their system from the very first time it happened,when you're looking at it and pretending as if it's the first time you're seeing it that's dishonesty.

Rating:

3.0

Truck braking system not working properly, vehicle shifting when brakes are applied. Truck interior and exterior appearance dirty . Old and best up equipment.

Rating:

5.0

The agent on the phone was horrible. Can you check her name . It begins with K. Totally horrible. Asked me to take the same picture over and over again. Like 8 times. Was no help. Had to go do an over the counter pickup.

Rating:

1.0

The people that work in the evening is horrible

Rating:

5.0

Thank you 🙏

Rating:

5.0

The entire staff at the Cambria Heights location in Queens, NY are very professional, knowledgeable, and courteous. I highly recommend this location.

Rating:

4.0

Dropped off the vehicle after hours. Did not interact with anyone

Rating:

1.0

Terrible experience, all movers where def and spoke Spanish. And never finished the job and left, my lawer is already on it . And when trying to reach someone to explain no answer. I would never recommend uhaul to no one 3,600.00 a rip off

Rating:

5.0

I think the company is doing fantastic in this area. I didn’t notice anything out of place. This location is very busy and they all worked excellently to help us.

Rating:

3.0

Finding the rental parking location was a bit difficult as the parking lot letters are not arranged very clearly. The app wasn’t working to upload images at pickup.

Rating:

5.0

Picking up my rental was a breeze, staff was very informative and helpful, truck was very clean, drop off was even easier l, one of the staff came to assist when I pulled into the parking lot, overall great experience.

Rating:

5.0

They open on time ,the equipment was clean ,staff was great

Rating:

4.0

Friendly staff, good communication!

Rating:

3.0

I never received my dolly or furniture pads so I would like to be refunded for that but otherwise my experience was fine.

Rating:

5.0

she needs more help

Rating:

3.0

Customer service was very bad I have to look in the lot for 10 mins until I found the truck Wnen I did ask a stupid guy that was working in the back where to find the truck he was very rude won’t help me to find it told me to keep looking No I will not recommend that location to a friend

Rating:

1.0

The lady with gold tooth is very rude and don’t know how to deal with customers

Rating:

5.0

Continúen así como están, están muy bien, profesionales y serviciales “”

Rating:

5.0

Job well done, very good.

Rating:

5.0

Great experience, friendly staff

Rating:

5.0

Very convenient and customer focused staff.

Rating:

1.0

Customer service was bad and so was the truck.

Rating:

4.0

There was an issue with the person at the counter language wise. Everything was corrected. I will use the site to make a reservation in the future

Rating:

5.0

Most awesome place to rent vans/trucks from. Vehicles are clean, well washed no residue or trash from previous rental

Rating:

5.0

All was well, I had no issues. Customer service was great.

Rating:

5.0

The vehicle passenger window switch on the driver side didn’t work

Rating:

5.0

SUPER fast and kind service.

Rating:

5.0

I always have great experiences at uhaul!

Rating:

5.0

I use this U-Haul location once a year! The customer service is helpful and answer any questions and concerns you may have. The associate Carole was very pleasant and she did her best to ask any of my concerns and I appreciate it the willingness to assist!

Rating:

1.0

The worst experience ever.First of all ,they gave me a truck on a quarter tank when I had a repass to set up for after waiting on line for 30 mins ,then the truck had every light you can think of on,very slow when pressing on gas and making a horrible sound amd made me late for the funeral,returned truck and I was charged a cleaning fee for 1 flower left on truck.I would not recoomend uhaul.I can go on and on

Rating:

5.0

Just keep doing our great Job

Rating:

5.0

Been in storage for almost 3yrs because I couldn't get an apartment to move to finally yesterday I took my things out everything was there jus as I how I put them well kept I would definitely recommend uhaul to anyone as the best storage to put there things

Rating:

1.0

Seriously service was very Bad and still is management is no Good

Rating:

5.0

The young lady that work the early morning shift is a excellent work keep the place well kept all the times