Customer Reviews for U-Haul Moving & Storage of Cambria Heights

Rating:

1.0

I returned the vehicle to this location I stood there waiting for someone to receive this vehicle and no one was there to receive the vehicle then all of a sudden a guy with a scooter came flying through the parking lot then he left 3 times he drove through in and out of the parking lot I stood there waiting then proceeded to go inside to return the vehicle the person said the "guy is outside I can't return the vehicle". so back outside I went and waited for this man to finish ridding his scooter. I was vey upset I said to him "do what you need to do so that I can get out of here". He said "since you have an attitude you can leave" So I left and my recipe was e-mailed to me. I will never go to this location ever again this man was rude and felt that his time was more important than my time we have to wait for him to finish playing with his toys then he can finish his job. What can be done to improve for the next customer The service can be improved by ensuring employees remain focused on their assignment duties while on the Job . I had to wait while the employee was riding his scooter before he began the service . Staying focused on the task and responding promptly would help provide a more efficient and positive customer experience.

Rating:

5.0

Wash the outside of the vehicles. Also clean the windshield inside and outside.

Rating:

5.0

Very pleased, happy with the service.

Rating:

1.0

And you guys don’t pick up the call for 15 minutes at least 50

Rating:

5.0

I had to switch to this location from the one I had originally booked at 1610 Bushwick Ave. The Bushwhick Ave location had no trucks available, despite my reservation in advance. The customer service in person was very unsatisfactory, they were unavailable to reach by phone, and they had no solutions to my problem besides telling me to call UHaul Customer service.

Rating:

4.0

STAFF MEMBERS WERE GREAT, PRICE WAS OUTSTANDING AS IM ON BUDGET.

Rating:

2.0

The Team at your Cambria Heights location are great and go above and beyond to assist your customers! However, there needs to be a more efficient system with the walk-in customers. (Your staff appeared to be extremely overburdened this past Sunday!) The line was out the door and the process to check out and/or return your vehicle took extremely long. (I'm not sure if this is the norm on Sunday mornings, or if you were short staff, or something else?) Standing for 30min to an hour is specially concerning for our seniors. Would it be possible to implement a take-a-number process and provide chairs for your customers, as opposed to standing in a queue?

Rating:

1.0

This is observed the charges was ridiculous I returned your van with the same amount of fuel and you still change me for a full tank of fuel at 80$ are you people stupid to not check the picture was submitted to where the fuel level is? These people working there does not have the courtesy to assist customers when returning vehicle they tells you do it online and the fact is we as customers may not know exactly how to input the information correctly and get charge for unnecessarily..

Rating:

4.0

There was one particular brother who stood out compared to the rest of the staff. He took care of me, and others all at the same time. Kudos to him. Thank you for your help and patience!

Rating:

5.0

Need more staff, I waited a long time to get through

Rating:

1.0

I had to pay one of the workers there $10 to take off charges because they charged me for 2 days instead of one

Rating:

5.0

Nothing.

Rating:

5.0

I mean other than their Short Stuff you know everything else was all right. Just a little long wait time but overall, I’m thankful.

Rating:

5.0

You shouldn’t have to keep putting in information that you already did on mine in person again everything should be handled right there online one time and that’s it or if you go to the person just cut the online signing up out altogether

Rating:

1.0

The customer service at this place was absolutely terrible. I had reserved the truck in person the previous day and provided my credit card. However, when I went to pick it up, I had to resubmit all the information. I could have easily provided my driver’s license and photo ID at the time of reservation. Check-in was incredibly slow, and the cashiers had a terrible attitude. They didn’t give me the correct location to find my truck. I had to wander around and try the key in each door. When I asked for help, the lot attendant just pointed in the direction of a truck. To make matters worse, the truck was parked along the fence behind another truck. I had to move it myself just to take a picture of the exterior. When I returned the truck, the attendant refused to look at the receipt. I asked for the mileage difference, but he only gave me a verbal amount. When I asked to write it on the receipt, he told me to take a picture of the odometer. This is the least helpful group of people I have ever encountered. Please advise this staff to stop punishing good customers because of bad past experiences!

Rating:

5.0

Quit utilizing these extra requirements to rent a vehicle. If my emergency contact doesn’t answer then that should not warrant me from not being able to receive a truck, that system is flawed and it needs to be changed.

Rating:

5.0

Keep doing what you been doing,.Your service was excellent.

Rating:

3.0

Trucks need to be maintained better. They are very old.

Rating:

5.0

Very good employees

Rating:

1.0

They need more help. The location register only have one person working and I waiti about 25 minutes after my appointment to get assistant

Rating:

4.0

Make sure the representative are more knowledgeable of what they do,

Rating:

5.0

Nothing, everything was excellent

Rating:

5.0

Excellent service! The U-Haul rental process was quick, easy, and professional. The vehicle was clean and reliable, and the staff was friendly and helpful. Highly recommended!

Rating:

3.0

The night drop off needs to be more centrally located

Rating:

4.0

they had exactly what I needed. The rental experience was really easy. The app makes everything even easier. And the equipment was excellent.

Rating:

2.0

Would I recomend U Haul to someone ? Well I’m not sure (For which you didn’t give me a choice ). Your check in procedure is atrocious. For something that should take minutes, your clerk wanted to know un necessary things. I’m surprised she didn’t want a frickin blood sample. The guys in the yard were super accommodating, FIVE STARS !! I have some up coming travel needs but won’t start with U Haul . Sincerely LJ

Rating:

4.0

Carol was a great help when I was making my experience a good one. the staff that help with hooking up trailer was great also.

Rating:

5.0

Nice car for renting

Rating:

2.0

The man was clean, as I was returning back to come home from church it seemed like the transmission was slipping. Return to the rental spot. Took two and a half hours to get another van and to make adjustment on my credit card. I'm asking for some kind of refund for my inconvenience

Rating:

5.0

Wonderful experience. The workers were very kind and very helpful.

Rating:

5.0

Amazing customer service! I highly recommend this U-Haul!

Rating:

5.0

Crew members very nice

Rating:

4.0

The pickup process in-store asked the same questions that I answered online, which seems redundant and a waste of time.

Rating:

5.0

I want to thank the sales associate for a Patience and her kindness and known how to multi task

Rating:

3.0

Good but needs a little improvement with wait time.

Rating:

2.0

A whole lot.....nothing works in the van.....it was a terrible experience and I will never rent from you guys again....the absolute worst experience

Rating:

4.0

This pickup was better than the one last time. The last time it was something wrong with the computer mobile pick up where it took a long time for me to apply my address correctly. The customer service person told me they had to log it in manual will be. I miss my appointment arrived at 845 9: 00am pick up. didn't finish to 10:00. Also the last pickup the van brake lights was showing up on the dashboard

Rating:

5.0

10 out of 10 I would recommend this location from the moment my mom and I walked in Edward greeted everyone with a great attitude multitasking as the store was full of people he was helping disgruntled costumers while keeping a calming and professional attitude I was very impressed het got us all in and out of there in a timely manner. Thank you Edward 😊

Rating:

1.0

Staff need to be trained staff is not trustworthy they could not find keys that were dropped off as a result they hiked up my bill my receipt is not correct..

Rating:

5.0

Everything is Perfect

Rating:

2.0

That's supposed to have a 9:00 rental, actually it came out the 10:00 a.m. do some computer failure it did not approve you let me online to place my correct address. Second I had to return the van back do to break issues. I lost my appointment today. I'm going to call the manager and make a complaint so I can get some of my money refunded back

Rating:

3.0

The counter person was average, everyone else was unreachable and didn't represent the company well.

Rating:

4.0

I think having another front desk associate would be helpful.

Rating:

5.0

I am not a phone person so I need more people.

Rating:

5.0

Need to have discounts the senior citizen, need more counter help

Rating:

5.0

Great Team!

Rating:

3.0

The driver seat adjuster for the 7/18 rental was rusted and the handle was broken.

Rating:

3.0

I rented a in+town. Van on Sunday July 12th I return it the same day for 6 hours. They are still never return the vehicle back in file as return , they are still charging my card . My account. Very disappointed.

Rating:

5.0

The rental went very smooth

Rating:

3.0

Please educate the employees about the policies. That will surely help the customers understand why they're being overcharged for returns. The online system was not fully transparent either. Please update your system and educate your employees.

Rating:

5.0

The last vehicle I rented had several dents and the seat adjuster was broken or rusty. The overall experience was above average. I even received an umbrella because of the heavy rain. I really like going to that Uhual. Thank you

Rating:

2.0

I’ve never had U-Haul call my phone before a rental nor have I had to provide an additional contact and have them called prior to renting. Pick up was extremely chaotic. I will never use this location again!

Rating:

5.0

Have. More than 1 person working at the front desk to help customers.

Rating:

2.0

I feel that the people there become lazy because they don’t explain to you the whole process of renting a vehicle you gotta wait on the phone for almost 3040 minutes to try and get through to someone to help you

Rating:

5.0

My experience at this location was very satisfactory Thank you Browb

Rating:

3.0

The truck I rented on the 9th was not clean. It smelt like someone was smoking weed inside the driver section, it had graffiti all over the passenger side of the truck, and the driver side window was extremely difficult to close. The truck I rented on the 10th was much better. It made up for my bad experiences the previous day. There were no graffiti on the truck and inside the driver compartment actually smelt like it was cleaned. Customer service was not bad at all. I would use this location again. I like the after hours convenience.

Rating:

3.0

The transaction was very fast and easy

Rating:

3.0

My due time to return was 10pm I returned the vehicle 9pm and still got charge 20 extra dollars for extra time. The online reservation doesn’t work and that’s all. 👎🏽

Rating:

5.0

Nothing

Rating:

5.0

Have seating for the customer, especially seniors who are physically challenged. Like myself.

Rating:

3.0

Give them a vehicle that is well maintained and less than 166,000 miles on the odometer..

Rating:

1.0

You are not transparent in your charges what is after hour charging fee I took your truck for 3 hours I returned it before time ,spoke to the workers they said to drop it off in the mailbox then you charged me $ 20 you are bunch of thieves.

Rating:

2.0

I was charged extra $30 for safeguard . I return late after hours . I need to be credited for $30. I called over 5 times (3 hours). The manager never returned the call 🤙🏽.

Rating:

1.0

I was issued a BROKEN truck to do a long-distance move from Queens, NY, to Etobicoke, Canada. We informed the agent that the "check engine" light was on. They disregarded the information and reset the truck. The truck was not riding smoothly. We had to take it to a U-Haul location in Syracuse, NY. The truck was found to be undrivable and needed replacement. Though everything did get taken care of, it was a HUGE delay and unnecessary delay in my move. Not to mention that everything had to be swapped out between the 2 trucks, a full 26-foot truck. U-Haul could have done a better job making sure trucks are in working order, especially for long-haul moves. The entire experience was extremely frustrating.

Rating:

1.0

The manager Melissa was very rude and dismissive due to an issue regarding the key being locked in the vehicle due to a lack of clear communication.

Rating:

5.0

Been in storage for almost 3yrs because I couldn't get an apartment to move to finally yesterday I took my things out everything was there jus as I how I put them well kept I would definitely recommend uhaul to anyone as the best storage to put there things

Rating:

1.0

Seriously service was very Bad and still is management is no Good

Rating:

5.0

The young lady that work the early morning shift is a excellent work keep the place well kept all the times