Picking up my rental was a breeze, staff was very informative and helpful, truck was very clean, drop off was even easier l, one of the staff came to assist when I pulled into the parking lot, overall great experience.
ejaz sCustomer Reviews for U-Haul Moving & Storage of Cambria Heights
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They open on time ,the equipment was clean ,staff was great
KEVIN RFriendly staff, good communication!
Shondel EI never received my dolly or furniture pads so I would like to be refunded for that but otherwise my experience was fine.
Hanz Mshe needs more help
Preston BCustomer service was very bad I have to look in the lot for 10 mins until I found the truck Wnen I did ask a stupid guy that was working in the back where to find the truck he was very rude won’t help me to find it told me to keep looking No I will not recommend that location to a friend
Emeline PThe lady with gold tooth is very rude and don’t know how to deal with customers
Shane FContinúen así como están, están muy bien, profesionales y serviciales “”
KEVIN GJob well done, very good.
NICHOLAS RGreat experience, friendly staff
Rochelle MVery convenient and customer focused staff.
Richard ACustomer service was bad and so was the truck.
ALPHONZO GThere was an issue with the person at the counter language wise. Everything was corrected. I will use the site to make a reservation in the future
preston bMost awesome place to rent vans/trucks from. Vehicles are clean, well washed no residue or trash from previous rental
ALANAN RAll was well, I had no issues. Customer service was great.
CHRISTOPHERS CThe vehicle passenger window switch on the driver side didn’t work
Noel CSUPER fast and kind service.
Tony GI always have great experiences at uhaul!
SHARON HI use this U-Haul location once a year! The customer service is helpful and answer any questions and concerns you may have. The associate Carole was very pleasant and she did her best to ask any of my concerns and I appreciate it the willingness to assist!
VALERIE GThe worst experience ever.First of all ,they gave me a truck on a quarter tank when I had a repass to set up for after waiting on line for 30 mins ,then the truck had every light you can think of on,very slow when pressing on gas and making a horrible sound amd made me late for the funeral,returned truck and I was charged a cleaning fee for 1 flower left on truck.I would not recoomend uhaul.I can go on and on
NADYA AJust keep doing our great Job
GEORDANIO ANone
PERICLES LKeep an eye on customer contact, they were warm.
COMPTON AOne of your employees specially the ones who clean the vehicles do not have any costumer service skills in terms of how to communicated with the costumers. They are very perfunctory…..
Ygenson MAll is well
DARLINE FSeguir así como van son los mejores ❤️
Onael SThis is the 2nd time in 3 months that I have dealt with this team. They are wonderful ! Very busy, maybe you need another customer rep/cashier ( part-time) especially in the morning.
MARITZA MGreat.
John CThe customer service personnel that attended to me was very professional and helpful.
Olusola OGreat customer service
CONNIE BNothing
JEFFREY JThe person was not polite and the wait was very long
Demmar SMuchas gracias por su apoyo
Miguel GJust a more visible key drop off box Everything else is excellent.
Cesar CMy appointment was for 8am. I did get there early. Why would you only have one staffer scheduled, especially during morning WEEKEND hours when you would think it would be busiest? (3 others inside BEFORE 8AM).
TODD Bexcellent customer service
VALERIE EWhen I am changing speed the truck slowed down and was making noise. You might want to check on that.
MARY MNegative representative when i came in he said that he don’t know if he had a 20ft and there were many parked there and then he said that when I come back to pay for the rental to bring cash better and didn’t understand why. Negative representative.
TANYAM AEmployee racially biased. Waited approximately 2 hours at this location while the employee helped others who came after me with no reservation despite the fact that I had a reservation. Complaint has been filed with Customer service and I am waiting for a response and resolution from the General manager of this branch or an escalation team.
DEEANN SI dropped the cargo van ahead of the drop off time. I received an email stating that I dropped off the van at six fifty three am . I have photos of the van when I dropped it off . The phot have the time stamp on the pictures
Treasure PWas very good
ASHLEY HNothing. Excellent series
Alverse SExcellent!!!!
Kevin DHave more 20 feet trucks available provide a better mileage rate for weekly rentals or long term rentals
KRISENDATH Scustomer service very unprofessional and rude
ELVIS LCustomer service very good and pleasant.
Janette MDid not receive an adjustment in cost
VANNESSA TVan needs a machanic, brakes are bad and lts smoking
Sharwayne GThe Staff is pleasant and tries hard to satisfy the customer's needs!!!
Lisa JCustomer service was non-existent. I was given a truck that had literally no gas and I was told to bring it back on empty. How?? The system was down and my mobile check in was like a hour long and was not being offered any help. It was a total nightmare
Andre GVery helpful and timely service, my go to rental transport.
David BFor faster service you could just have more staff to assist us customers
PHILLIPJEROME BFaster service
Styve SStaff are very efficient , reliable, and customer friendly
ALVERSE SCan't think of anything
COMPTON AEfficient and very professional appreciated
ANDRE JThe young lady treated me like a valued customer. She was very knowledgeable and a true treasure.
EARNELL JThe price whit all respect it’s other companies charging 500 dollars to transport cars and the point to do on ur own it’s saved money but after that all good thank u for u service
JORGE SAll the staffs both inside and outside are phenomenal, friendly, awesome, excellent, smile with great customer interaction. Thank you guys Nadine W
NADINE WProcess was smooth from day one
COLLIN PThis rental company is horrible stuff don’t work side mirrors was loose .
AMELIA HVehicle was clean, but the doors on the vehicle were difficult to close due to faulty equipment.
CHRISTOPHER JWell please of ur service you offer here
DEVON WThe employee was professional and kind.
Rudolph BLocation had a slight line of people when I arrived. A second check in lady came in and went to work, even politely asked the guy behind me to wait (and not cut the line) after he tried to ask a question. This lady (sorry, I didn't get anyone's name) worked me thru the check in quickly and got me out to the trailer I had reserved. She even went right to the my trailer and started hooking it up. We had a little trouble with the safety chains (always do with the old style hooks) The yard tech guy (who had been helping another customer) was right there helping when he noticed we were having troubles. He suggested and grabbed another trailer with a new style ball hitch and safety chains. All hitched up and on my way in minutes, after he had to update the trailer info with a text to my phone. Great group of people, my Thanks to them. Scott
Scott SThe front right air conditioner/ heater was broken when I got it. Also I couldn't
MACEOHAZZIEZ KExcellent service
ADESH HThe manager and the whole staff is not professional, they make their own rules and policies and disregard U-haul policies. Now they got me looking at different places to rent a truck or van if I have to.
Zadlaire GBeen in storage for almost 3yrs because I couldn't get an apartment to move to finally yesterday I took my things out everything was there jus as I how I put them well kept I would definitely recommend uhaul to anyone as the best storage to put there things
Breanis M | Overall ExperienceSeriously service was very Bad and still is management is no Good
Nadia h | Overall ExperienceThe young lady that work the early morning shift is a excellent work keep the place well kept all the times
MANSFIELD G | Overall ExperienceNeed more worker
RHONDA B | Overall Experience