Customer Reviews for U-Haul Moving & Storage of Canton

2588 reviews

2127 Marietta Hwy   Canton, GA 30114

(770) 704-9028

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(770) 704-9028

2127 Marietta Hwy
Canton, GA 30114

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I could not get the mobile app to work for check in at drop off. Specifically I could not upload a photo of the inside of the trailer showing it was clean

DANIEL L. 
Rating:
5.0

You have nothing to improve at all.,we have rented 4 different trucks over the last month. Everybody that works at this location is super nice, friendly, and helpful, especially Cody. He makes everything easier. We told him they should rename it to “Cody's U-Haul”

janet W. 
Rating:
1.0

Staff rude. Storage areas cluttered and filthy.

ROBERT D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
5.0

Excellent

GEORGE H. 
Rating:
5.0

.

Pam M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHARLOTTE H. 
Rating:
4.0

Clean trash from the parking lot.

Jason S. 
Rating:
4.0

Customer did not leave a comment.

Juan L. 
Rating:
5.0

Customer did not leave a comment.

FLOYD C. 
Rating:
5.0

The staff at the location was excellent. helped me out, found me the best rate and when i needed to extend the rental due to my move running over... they handled it within minutes and got me right back to moving. the truck return (after hours) was fantastic, took about 10 mins total. very easy. great process.

MARK H. 
Rating:
5.0

Wilson was great to call me the day Prior and manage the process in good order. God bless the man who checked me back in as he was sweating to death being outside. My service was above expectations. I would get a tent and a fan for the guy outside.

STAN H. 
Rating:
5.0

Customer did not leave a comment.

CARLTON H. 
Rating:
4.0

Have more employees for faster service

WAYNE R. 
Rating:
5.0

Customer did not leave a comment.

DONNA S. 
Rating:
2.0

I had a trailer and that area is horrible

Keneth M.  |  Overall Experience 
Rating:
5.0

Excellent experience!

STANLEY H. 
Rating:
1.0

Customer service representatives were nearly impossible to reach, would constantly get transferred after waiting 30+ minutes only for the call to get dropped after I was "transferred". Once I finally got ahold of someone, they would give me the run-around never providing a definite plan or schedule, and was told they would call me back. Of course, they never called back. The only positive side of my Uhaul experience has been the drivers. All of the drivers I interacted with were friendly and helpful. I will be avoiding this Uhaul site in the future.

Tyler B. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN D. 
Rating:
5.0

They did a great job. My wife had to pick up the equipment and they were very helpful and professional. Thank you.

Joe O. 
Rating:
5.0

I would appreciate it if you let the customers talk to the location when dialing their phone number instead of having a call center answer their calls. It causes a lot of headaches when picking up and dropping off. The location itself is awesome.

Donald G. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY T. 
Rating:
5.0

I put several items on the loading dock because i was denied acess and had to pick up my handicapped 5 year old, when i went back a couple hours later everything was gone. I discussed the situation with a staff member who said he would inquire about it and pull video. i still have not heard anything so i guess i will call the police tomorrow and let them request the footage. rich kologe 470 390 2873

RICHARD K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
5.0

Customer did not leave a comment.

Lindsey D. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

GARY A. 
Rating:
5.0

Kody was extremely helpful and did a great job in providing customer service above expectations. He was very personable and was able to get me everything I needed for my move. Thanks

Treasure S. 
Rating:
5.0

Trailer was not hooked up correctly and pinched wires causing lights to quit working. Be very careful when connecting trailers.

GARY G. 
Rating:
5.0

Customer did not leave a comment.

DWIGHT T. 
Rating:
5.0

Great staff.

JAMEESHA B. 
Rating:
3.0

Make sure you don't overcharge clients that turn in there equipment on time.

Hans R. 
Rating:
2.0

Service was below the level I experienced at 2 locations in Marietta. Returning the vehicle took too long to review and produce the receipt. Then they tried to tell me that I had scratches which they could not identify. It was a $300 cost but as I had insurance it wouldn't cost anything. I had the truck for just 6 hours from the Uhaul place to the storage place back to Canton then to the UHaul. No one parked near the truck the whole time. Definitively won't be coming back to this place

FRANCIS M. 
Rating:
5.0

these guys are great, easy to work with and go above and beyond to make sure customers are taken care of, highly recommend

John M. 
Rating:
5.0

Customer did not leave a comment.

Scott G. 
Rating:
5.0

Customer did not leave a comment.

SCOTT G. 
Rating:
3.0

I still don't know if the trailer i rented has been officially checked in to this location. I dropped it off at 630 yesterday and the staff told me to do a self check in. He gave me some information but it was not helpful. I've created an account but there are no options to do a self check in???

David P.  |  First Impressions 
Rating:
1.0

My storage room flooded and damaged a lot of my things and the manger stated they are not liable. It rained in a climate controlled storage inside the building. I will see them in court. I was not in the unit a whole month.

Linda w.  |  Overall Experience 
Rating:
5.0

Great staff. Very clean and well kept building

jerry g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cletus M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nanci M. 
Rating:
1.0

We've already told several friends who were. going to rent to be vary cautious. These vehicles are not maintained and almost cost me my life due to faulty ABS and a tire blowing out. You need to thoroughly check your vehicles. I was stranded for several hours and then had to burn many more hours hunting for a replacement vehicle and unloading/reloading into a new truck. Not happy at all and have told many.

JOHN A. 
Rating:
5.0

Customer did not leave a comment.

DANIEL F. 
Rating:
5.0

Customer did not leave a comment.

Madeleine C.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

ROBERT D.  |  Online Move In 
Rating:
5.0

Very satisfied! Thank you

Katelynn C. 
Rating:
5.0

Excellent service. Young man that waited on me was very professional. When dropping off I was there less than 5 minutes. Young man was in the parking lot and cane over unhitched it and put on back of truck sitting there and checked me in on line.

MICHAEL T. 
Rating:
1.0

The staff was great. My issue is with the area where I stored my camper. The gravel is not graded evenly. The bus parked next to me cannot park all the way back in his spot. This is due to the giant HOLE in the ground. The area was difficult to move around in as well. This is way to much money for such a badly maintained and sized area. I moved here only because my existing place is doing construction and I cannot stay there anymore. All other areas I tried were full. I will be moving out of here asap. The rest of the facility looks great.

Keneth M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cesar R. 
Rating:
5.0

Customer did not leave a comment.

ROBERT H. 
Rating:
5.0

The staff was excellent and the equipment was very good

MICHAEL F. 
Rating:
1.0

I was charged for a extra day when they should've investigated and seen that I dropped equipment off and checked in with online link the night before. I Was also charged for gas when I put the gas on what It was on when i checked in which should've been confirmed before over charging me and not checking the truck in until 1130 am. This is not the first time I've had an issue with this location but it will be the last time i use uhal at all

SHACIA J. 
Rating:
5.0

Great staff and good equipment

MICHAEL F. 
Rating:
5.0

Customer did not leave a comment.

KURT W. 
Rating:
5.0

Nothing you guys did a great job

PIERRE D. 
Rating:
5.0

Customer did not leave a comment.

JOHN D. 
Rating:
5.0

Customer did not leave a comment.

Adam B. 
Rating:
4.0

Customer did not leave a comment.

SAMANTHA E. 
Rating:
5.0

Customer did not leave a comment.

LISA S. 
Rating:
5.0

The staff and equipment was outstanding

MICHAEL F. 
Rating:
4.0

Customer did not leave a comment.

Joe D. 
Rating:
4.0

Decrease the wait time.

Perry C. 
Rating:
5.0

All the guys working there were super nice and polite and helpful. Made the process easy and fast. :) Thanks guys!

Jennifer S. 
Rating:
5.0

Customer did not leave a comment.

Rex K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

BERTHIDE S. 
Rating:
5.0

It is the best move experience. Thank you U-Haul for making out move pretty easy and cheaper compare to other options.

Prashant P. 
Rating:
5.0

Customer did not leave a comment.

Susan R. 
Rating:
5.0

We always end up dealing with Cody. He is so nice and friendly and helpful!!! He makes renting from Uhaul so much better than the others!! Great manager

janet W. 
Rating:
5.0

Customer did not leave a comment.

JOHN C. 
Rating:
5.0

Great guys working there!!

KEITH R. 
Rating:
4.0

Customer did not leave a comment.

monica O. 
Rating:
5.0

Customer did not leave a comment.

Howard R. 
Rating:
3.0

Alexis who delivered to a very mountainous area, was wonderful. She had an extremely hard time backing into our driveway and was pleasant about it the entire time. Denise who p/u and del. to new house was very reliable. She had a pleasant attitude and called us from her own cell when she couldn't make the delivery in time due to a short staff. Kyle, in the Canton office, was EXCELLENT! He was always able to tell me what I needed to know. One last thing: The drivers who do not want to deliver to hilly or mountainous areas do not need to work in North Georgia!

Jeanette B. 
Rating:
5.0

Customer did not leave a comment.

Neil S. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE J. 
Rating:
5.0

Customer did not leave a comment.

PATRICK M. 
Rating:
5.0

Great staff and unit..

karen w.  |  Overall Experience 
Rating:
5.0

Great customer service!

CHRISTOPHER D. 
Rating:
5.0

Great staff..

KAREN LYNN W. 
Rating:
5.0

Customer did not leave a comment.

BRENT A. 
Rating:
5.0

Shae UHaul rep and staff excellent

ROBERT A. 
Rating:
5.0

Customer did not leave a comment.

COLE H. 
Rating:
2.0

As with the pickup, we chose a convenient location for dropping off the equipment. At some point the order was “updated”, but no communication indicating that. We tried to drop off at chosen location, but ended up having to take it to another town to drop off.

CHRISTOPHER P. 
Rating:
5.0

Kodi (I believe was his name) was amazing. He was knowledgeable, polite and courteous.

Michael S. 
Rating:
3.0

Customer did not leave a comment.

Suzanne S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ANDREW K. 
Rating:
5.0

Right now you don't have to do anything else because you're a best

HUBERT T. 
Rating:
5.0

Customer did not leave a comment.

William K. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER H. 
Rating:
4.0

My experience was very good and I would especially like to recognize Cody for his exceptional customer service. The only thing preventing me from giving perfect scores across the board would be the location and placement of parking signs and space barriers that sometimes were difficult to navigate around as we parked our rig. We have a very large (42’) RV and need as much wiggle room as possible to park and store it. But that’s it. We are changing storage facilities primarily due to a covered spot having come available elsewhere. Thank you!

Tom B.  |  Overall Experience 
Rating:
5.0

We were very satisfied with our experience at U-Haul in Canton. The Managers and associates were always friendly and knowledgeable and had good customer service skills. The only issue we ever had was finding a rolling cart to use in the storage area. Both times this occurred the desk associates quickly brought us one. Thank-you!

Patti F.  |  Overall Experience 
Rating:
3.0

The reason for the low rating is because of the uneven concrete on the storage facility side. It needs to be marked better, with railings to prevent falls. My fiancée fell off of one yesterday and severely broke her ankle in three places and now has to have at least two surgeries. She is still in the hospital. How about taking responsibility for your poorly maintained facility. Three words. Personal injury lawyer.

Timothy P. 
Rating:
5.0

Customer did not leave a comment.

michelle D. 
Rating:
5.0

Fix your phone system. Tried 3 times at 15 each to contact you. Said 5 to 10 minutes wait and no answer after 15 and I gave up. You are losing customers.

frederick K. 
Rating:
5.0

Customer did not leave a comment.

JOLYN R. 
Rating:
4.0

Could use more help there.

ALECIA S. 
Rating:
5.0

Customer did not leave a comment.

MARK N. 
Rating:
5.0

Customer did not leave a comment.

Adrian L.  |  Online Move In 
Rating:
5.0

I always get great service from this store ! Five Stars ⭐️!!!

Joseph K. 
Rating:
5.0

Customer did not leave a comment.

Bob T. 
Rating:
5.0

Thank you!

ERIC G. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS S. 
Rating:
5.0

Customer did not leave a comment.

Dale J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shaun G. 
Rating:
4.0

The UHaul I was issued did not have working A/C. I drove from Alabama to Georgia in 90 degree temperatures with no relief. I voiced my complaint when I turned the vehicle in and was told I would hear from someone, but that never occurred.

CHRISTOPHER K. 
Rating:
5.0

Customer did not leave a comment.

Joseph C. 
Rating:
5.0

Customer did not leave a comment.

Sonia D. 
Rating:
5.0

Everyone is always helpful and polite at this location.

Andrew K.  |  First Impressions 
Rating:
5.0

Rented an appliance dolly, but had to use the smaller one in the back of the truck due to none being available. If the item for rent is unavailable, state that online for people to be able to make other arrangements.

JEREMY L. 
Rating:
5.0

Customer did not leave a comment.

Ryan W. 
Rating:
3.0

Personnel need more or better training with respect to how to complete a rental and a return!!!

JAMES B. 
Rating:
5.0

Nothing

TERESA C. 
Rating:
5.0

Keep the quality and SAFETY up! UHAUL has really stepped up the game. I have seen an amazing transformation. KEEP UP the solid work!

Damon H. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
5.0

Customer did not leave a comment.

MATT R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ken A. 
Rating:
5.0

Customer did not leave a comment.

Jennifer T. 
Rating:
5.0

Customer did not leave a comment.

JOEL M. 
Rating:
5.0

Customer did not leave a comment.

Beth N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carl L. 
Rating:
5.0

The manager and team went above and beyond customer servive exceellence. They took the time to accommodate me when I rented the wrong size truck and as I moved out of storage. Just so thankful for this great staff. Highly recommend Uhaul Marietta Hwy Canton GA

Angela J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stuart B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ELVIASOL R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrianna H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer T.  |  First Impressions 
Rating:
5.0

Very helpful good people

Kathy T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cliff b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RODRIGO S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul H.  |  First Impressions 
Rating:
5.0

Very helpful staff, easy process to rent a parking lot. Thank you!

Vladimir M.  |  Overall Experience 
Rating:
5.0

The staff has been wonderful! Excellent customer service! Definitely I will recommend!

Claudia E.  |  First Impressions 
Rating:
5.0

Cody was extremely knowledgeable and helpful. He went above and beyond while helping us select a storage space for our RV, including making a special trip to their back lot to take photos of available spaces and then texting us our options before finalizing our reservation.

Tom B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANNA P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

S Carolyn P.  |  First Impressions 
Rating:
1.0

when I closed my account, I mentioned that something had fallen from the ceiling (liquid & some turn crusty). That it had damaged my furniture. I was told that this was true, that management knew. I was then told that a manager would get back to me, but no one ever got back to me. I want compensation. If you knew this, why weren't we ever warned?

SUSAN S.  |  Overall Experience 
Rating:
5.0

Very helpful! Thank you!

Jill F.  |  Overall Experience 
Rating:
5.0

Very customer friendly staff. Clean equipment.

Ebenezer A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rita C.  |  First Impressions 
Rating:
5.0

All of the employees are excellent that I have dealt with at your store. The young man that helped us yesterday toured us through the area until we found what we needed. He even went back and made sure we were able to access the building without difficulty.

Patti F.  |  First Impressions 
Rating:
5.0

My work truck stayed secure and safe each night without any worry of something happening to it. Any issues with parking spots were addressed promptly.

brett l.  |  Overall Experience 
Rating:
5.0

Although the size unit I reserved wasn’t available upon arrival, the staff went above and beyond to get something comparable for me. They were extremely friendly and professional and I appreciated their willingness to work the issue out. Thanks guys

Sandra V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeff A.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

MICHAEL W.  |  Overall Experience 
Rating:
4.0

I was told that I would be able to access my unit a few moments after I purchased it. But when I went back 4 hours after I was not allowed access into the building.

Bryeanna H.  |  First Impressions 
Rating:
5.0

Thanks

Raymond L.  |  Overall Experience 
Rating:
1.0

my whole experience was terrible......................

Ann D.  |  Overall Experience 
Rating:
5.0

Staff is very professional and helpful! This facility has the best employees of any business that I have had dealings with lately!

Lawrence S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Zach S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Lee Ann B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pamela L.  |  Overall Experience 
Rating:
5.0

One of the best U-Haul facilities I have every used.

Gene W.  |  Overall Experience 
Rating:
1.0

Very rude people and the GM is not a fair person to deal with and his employee Cassie had no clue of what to do. Any question I asked the response was I don’t know , I will have to ask some one or let me call the GM. Feel free to call me if this is a real process my cell is 816-262-4859 Danny McKinney

Danny M.  |  Overall Experience 
Rating:
1.0

The outside storage parking lots are gravel not paved. There are no cameras to watch your property. There is also NO electronic gates with passcode to enter. Then there's a padlock that is used by everyone to access. This means previy owners know the password. Totally unsecured!

Shawn H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Justin B.  |  First Impressions 
Rating:
5.0

Wilson is great and truly knows the meaning of customer service. Please give him a raise, he deserves it. I am not kidding and I do not know him personally. Gene Wesley

Gene W.  |  First Impressions 
Rating:
5.0

I would give this store a better rating if they had one better then excellent. These young men went over and beyond to help me out. I cant THANK THEM ENOUGH for all the help they gave me.

Sandra B.  |  Overall Experience 
Rating:
5.0

Cory was very professional and helpful. He’s a great asset. Thanks.

robert c.  |  First Impressions 
Rating:
5.0

Very helpful. Excellent Customer Service!!

DEBRA W.  |  First Impressions 
Rating:
2.0

While the facility and staff were good. The pricing is way too high on storage. I was able to get an exact size closet for less than half the price I was paying at a local competitor.

David P.  |  Overall Experience 
Rating:
3.0

Where my units were located there needs to a better light motion detector.

Deajada S.  |  Overall Experience 
Rating:
5.0

All personnel were very courteous and polite. As well as helpful.

Barbara B.  |  First Impressions 
Rating:
4.0

N/a

gabriella t.  |  Overall Experience 
Rating:
5.0

That was a really good storage facility. The General Manager Denise was awesome. All the employees were fantastic.

Tina R.  |  Overall Experience 
Rating:
5.0

Excellent staff! Well trained and polite

Todd H.  |  Overall Experience 
Rating:
5.0

Very well trained and helpful employees. Made a stressful situation easier

Todd H.  |  First Impressions 
Rating:
5.0

Very satisfied with rates and the customer service! All of my questions were answered thoroughly.

kaylee a.  |  First Impressions 
Rating:
4.0

Staff very helpful. Easy loading and unloading area.

Timothy M.  |  First Impressions 
Rating:
5.0

Very Good. . . . . .

Antonia W.  |  First Impressions 
Rating:
5.0

The staff is always very friendly and helpful.

David J.  |  First Impressions 
Rating:
4.0

The two guys on duty were great to work with.

James J.  |  Reservation 
No reviews have been submitted for this location.

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