Customer Reviews for U-Haul Moving & Storage of Canton

2,659 reviews

2127 Marietta Hwy   Canton, GA 30114

(770) 704-9028

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(770) 704-9028

2127 Marietta Hwy
Canton, GA 30114

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The online check in/check out doesn't work very good. It struggled to allow me to take 2 pictures of the cleanliness of the truck. It would let me take one and then when I took the second it wouldn't move on in the process.it would freeze at that point with the progress bar showing 100 percent but wouldn't move on to the next step. I would have to refresh it and then it would lose the picture I already took. Repeated this process like 6 times before it finally worked. It also wouldn't let me move on in the Check in process because it asked for my phone number, and when I put it in, it said that phone number was already in use, which of course it was because it was my number that I had already put in when I set up the reservation.

Robert S. 
Rating:
1.0

I’ll never ever use tht facility again cause the office is unorganized!!

Gary W.  |  Overall Experience 
Rating:
5.0

Seriously, everyone was very nice and helpful.

SCOT H. 
Rating:
5.0

Customer did not leave a comment.

Michael H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID T. 
Rating:
5.0

Customer did not leave a comment.

RYAN B.  |  First Impressions 
Rating:
3.0

Ac was broken only blew hot air and wouldn't shut off sweated for the entire trip and floor was covered in mud making brake and gas peddle slippery and unsafe

Christopher H. 
Rating:
5.0

Great job

LISA R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LISA R. 
Rating:
5.0

The truck was great, but the appliance dolly was hard to push on its own but add in a refrigerator and it's near impossible.

Jeremy L. 
Rating:
2.0

I'm extremely frustrated with this facility. The truck i rented was difficult as the key would not turn in the ignition... the agent showed me how to get the key to turn, but it was definitely a pain. The ac didn't work well either. Lastly I rented blankets and dolly which were not provided in the bed of the truck. Upon returning the vehicle on the same evening of rental, I made a comment in the return box used for self return indicating they needed to refund me for the blankets/dolly. The next day i received a voicemail from britnay asking where my blankets/dolly were. I called back to customer service, was on hold for 40 minutes. Upon finally speaking with the agent, I contacted the GM of the store who said they'd credit my bill. I just received my receipt with the dolly and blankets still being charged. This isn't difficult and a customer shouldn't have to contact someone 3-4 times to get this resolved. I've also just emailed the GM. Very frustrated!

SHEREE R. 
Rating:
5.0

This was a very positive experience. The staff were all polite and professional and everything went smoothly. They met me outside when I returned the truck with no waiting.

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

Jamie S.  |  First Impressions 
Rating:
5.0

Great place to get your rental equipment for your next move. Very clean facility with helpful employees.

ALI A. 
Rating:
5.0

Customer did not leave a comment.

Justin B.  |  Overall Experience 
Rating:
5.0

Good job, UHaul! I'll be back the next time I need your services.

Larry W. 
Rating:
5.0

Customer did not leave a comment.

JOHN C. 
Rating:
3.0

Took 20-30 minutes just to pickup a reserved truck! Truck had been smoked in! The rental pricing method encourages reckless behavior to keep cost down, have ALL costs CLEARLY displayed and available for review before reserving process.

JOSIAH H. 
Rating:
5.0

Ruff driving lots of vibration ,inside box most tiedowns were missing bolts ,door had 4 roller hinges broke. This truck should not have been rented

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

Liane A. 
Rating:
5.0

Customer did not leave a comment.

JEANNE G. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY S. 
Rating:
4.0

Customer did not leave a comment.

Hershel L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

TONI P. 
Rating:
5.0

The staff was great. No problems at all

HUGH T. 
Rating:
5.0

Easy in and out

MICHAEL H. 
Rating:
5.0

Everyone we dealt with was very friendly and professional.

ROBIN J. 
Rating:
5.0

Everyone was friendly & knowledgeable. Great staff. Well done!

Desity H. 
Rating:
5.0

The Canton GA Team (2127 Marietta Hwy Canton, GA 30114) are always professional, personable and phenominal! And it's so awesome to see several of them long term!

LAWRENCE H. 
Rating:
5.0

Customer did not leave a comment.

Kenneth A. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER T. 
Rating:
5.0

Everyone was exceptionally helpful.

MARCIA M. 
Rating:
5.0

This is the second time I've dropped at this location and I was very pleased with how I was treated by the staff. The employee that handled my return even apologized for my pickup debacle even though it was not his fault.

Kara M. 
Rating:
5.0

All employees were very helpful and very polite. Wilson, the manager, went above and beyond to meet my needs.

CHARLES M. 
Rating:
5.0

Great service from start to finish.

JANICE R. 
Rating:
4.0

There was confusion often between store staff and your online billing system. I would pay online but would get calls from the store asking for payment. We were also locked out of our unit for nonpayment and we had made the payment.

Jack W.  |  Overall Experience 
Rating:
5.0

Top notch ! Quick easy and simple

Thomas R. 
Rating:
5.0

Customer did not leave a comment.

Jerry Y. 
Rating:
5.0

Customer did not leave a comment.

EDUARDO R. 
Rating:
5.0

Customer did not leave a comment.

Matthew E. 
Rating:
5.0

The young man that checked me in and hooked up my trailer was super professional, knowledgeable, and helpful. He got the trailer hooked up and checked my lights. I was confident everything was right when I drove away.

Andres T. 
Rating:
5.0

Customer did not leave a comment.

FRANK S. 
Rating:
4.0

Customer did not leave a comment.

JACQUES J. 
Rating:
5.0

Customer did not leave a comment.

Robert T. 
Rating:
5.0

Customer did not leave a comment.

Joe S. 
Rating:
5.0

The people at the check in desk were very helpful and courteous.

LARUE C. 
Rating:
5.0

Was able to get a unit same day as when we traveled to their office with first month free. Also got an upgrade a few days later when a bigger unit became available.

Frank B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lester B. 
Rating:
5.0

Customer did not leave a comment.

TAFFY J. 
Rating:
5.0

Customer did not leave a comment.

MELINDA M. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey C. 
Rating:
5.0

None

Tara G. 
Rating:
5.0

Great experience

JAKOB H. 
Rating:
5.0

Customer did not leave a comment.

CARSON M. 
Rating:
5.0

Customer did not leave a comment.

Zach S.  |  Overall Experience 
Rating:
5.0

Nothin

DAVID R. 
Rating:
5.0

Customer did not leave a comment.

JERRY P. 
Rating:
5.0

The vehicle was extremely smoky, for sure you need to do something about the smell before it is rented to the next customer. This was not our original location, We were notified the day before our move that the vehicle was not available we were, then moved to another location our of our way and told we could use the lock box. When we arrive there was no lock box so, we were routed to yet another location. The final location was closer to our home so, i am not sure why were rerouted to Waleska.. Very stressful on an already stress filled day! We were pleased the Marietta st location had a vehicle for us. Should have been placed there to begin with.

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

MELINDA M. 
Rating:
5.0

Customer did not leave a comment.

Enrico C. 
Rating:
5.0

Customer did not leave a comment.

Roger T. 
Rating:
5.0

Customer did not leave a comment.

MARK W. 
Rating:
5.0

More staff

THOMAS D. 
Rating:
4.0

Customer did not leave a comment.

Layla P. 
Rating:
3.0

They processed us outside, and said my wife could not use the restroom because it was not operating

EDWARD S. 
Rating:
4.0

Customer did not leave a comment.

Kimberley S. 
Rating:
4.0

The Canton loc did a nice job but it was nowhere near the original pickup loc I booked weeks prior. This last minute switch by UHaul's GA scheduling office was extremely inconvenient the morning of my scheduled rental.

Todd E. 
Rating:
5.0

Very easy drop off

PATRICIA G. 
Rating:
5.0

Customer did not leave a comment.

Troy G. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH K. 
Rating:
3.0

Customer did not leave a comment.

Stephen S.  |  First Impressions 
Rating:
5.0

I could not get the mobile app to work for check in at drop off. Specifically I could not upload a photo of the inside of the trailer showing it was clean

DANIEL L. 
Rating:
5.0

You have nothing to improve at all.,we have rented 4 different trucks over the last month. Everybody that works at this location is super nice, friendly, and helpful, especially Cody. He makes everything easier. We told him they should rename it to “Cody's U-Haul”

janet W. 
Rating:
1.0

Staff rude. Storage areas cluttered and filthy.

ROBERT D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
5.0

Excellent

GEORGE H. 
Rating:
5.0

.

Mya M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHARLOTTE H. 
Rating:
4.0

Clean trash from the parking lot.

Jason S. 
Rating:
4.0

Customer did not leave a comment.

Juan L. 
Rating:
5.0

Customer did not leave a comment.

FLOYD C. 
Rating:
5.0

The staff at the location was excellent. helped me out, found me the best rate and when i needed to extend the rental due to my move running over... they handled it within minutes and got me right back to moving. the truck return (after hours) was fantastic, took about 10 mins total. very easy. great process.

MARK H. 
Rating:
5.0

Wilson was great to call me the day Prior and manage the process in good order. God bless the man who checked me back in as he was sweating to death being outside. My service was above expectations. I would get a tent and a fan for the guy outside.

STAN H. 
Rating:
5.0

Customer did not leave a comment.

CARLTON H. 
Rating:
4.0

Have more employees for faster service

WAYNE R. 
Rating:
5.0

Customer did not leave a comment.

DONNA S. 
Rating:
2.0

I had a trailer and that area is horrible

Keneth M.  |  Overall Experience 
Rating:
5.0

Excellent experience!

STANLEY H. 
Rating:
1.0

Customer service representatives were nearly impossible to reach, would constantly get transferred after waiting 30+ minutes only for the call to get dropped after I was "transferred". Once I finally got ahold of someone, they would give me the run-around never providing a definite plan or schedule, and was told they would call me back. Of course, they never called back. The only positive side of my Uhaul experience has been the drivers. All of the drivers I interacted with were friendly and helpful. I will be avoiding this Uhaul site in the future.

Tyler B. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN D. 
Rating:
5.0

They did a great job. My wife had to pick up the equipment and they were very helpful and professional. Thank you.

Joe O. 
Rating:
5.0

I would appreciate it if you let the customers talk to the location when dialing their phone number instead of having a call center answer their calls. It causes a lot of headaches when picking up and dropping off. The location itself is awesome.

Donald G. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY T. 
Rating:
5.0

I put several items on the loading dock because i was denied acess and had to pick up my handicapped 5 year old, when i went back a couple hours later everything was gone. I discussed the situation with a staff member who said he would inquire about it and pull video. i still have not heard anything so i guess i will call the police tomorrow and let them request the footage. rich kologe 470 390 2873

RICHARD K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
5.0

Customer did not leave a comment.

Lindsey D. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

GARY A. 
Rating:
5.0

Kody was extremely helpful and did a great job in providing customer service above expectations. He was very personable and was able to get me everything I needed for my move. Thanks

Treasure S. 
Rating:
5.0

Trailer was not hooked up correctly and pinched wires causing lights to quit working. Be very careful when connecting trailers.

GARY G. 
Rating:
5.0

Customer did not leave a comment.

DWIGHT T. 
Rating:
5.0

Great staff.

JAMEESHA B. 
Rating:
3.0

Make sure you don't overcharge clients that turn in there equipment on time.

Hans R. 
Rating:
2.0

Service was below the level I experienced at 2 locations in Marietta. Returning the vehicle took too long to review and produce the receipt. Then they tried to tell me that I had scratches which they could not identify. It was a $300 cost but as I had insurance it wouldn't cost anything. I had the truck for just 6 hours from the Uhaul place to the storage place back to Canton then to the UHaul. No one parked near the truck the whole time. Definitively won't be coming back to this place

FRANCIS M. 
Rating:
5.0

these guys are great, easy to work with and go above and beyond to make sure customers are taken care of, highly recommend

John M. 
Rating:
5.0

Customer did not leave a comment.

Scott G. 
Rating:
5.0

Customer did not leave a comment.

SCOTT G. 
Rating:
3.0

I still don't know if the trailer i rented has been officially checked in to this location. I dropped it off at 630 yesterday and the staff told me to do a self check in. He gave me some information but it was not helpful. I've created an account but there are no options to do a self check in???

David P.  |  First Impressions 
Rating:
1.0

My storage room flooded and damaged a lot of my things and the manger stated they are not liable. It rained in a climate controlled storage inside the building. I will see them in court. I was not in the unit a whole month.

Linda w.  |  Overall Experience 
Rating:
5.0

Great staff. Very clean and well kept building

jerry g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cletus M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nanci M. 
Rating:
1.0

We've already told several friends who were. going to rent to be vary cautious. These vehicles are not maintained and almost cost me my life due to faulty ABS and a tire blowing out. You need to thoroughly check your vehicles. I was stranded for several hours and then had to burn many more hours hunting for a replacement vehicle and unloading/reloading into a new truck. Not happy at all and have told many.

JOHN A. 
Rating:
5.0

Customer did not leave a comment.

DANIEL F. 
Rating:
5.0

Customer did not leave a comment.

Madeleine C.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

ROBERT D.  |  Online Move In 
Rating:
5.0

Very satisfied! Thank you

Katelynn C. 
Rating:
5.0

Excellent service. Young man that waited on me was very professional. When dropping off I was there less than 5 minutes. Young man was in the parking lot and cane over unhitched it and put on back of truck sitting there and checked me in on line.

MICHAEL T. 
Rating:
1.0

The staff was great. My issue is with the area where I stored my camper. The gravel is not graded evenly. The bus parked next to me cannot park all the way back in his spot. This is due to the giant HOLE in the ground. The area was difficult to move around in as well. This is way to much money for such a badly maintained and sized area. I moved here only because my existing place is doing construction and I cannot stay there anymore. All other areas I tried were full. I will be moving out of here asap. The rest of the facility looks great.

Keneth M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cesar R. 
Rating:
5.0

Customer did not leave a comment.

ROBERT H. 
Rating:
5.0

Customer did not leave a comment.

Rex K.  |  Overall Experience 
Rating:
5.0

Great staff and unit..

karen w.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Suzanne S.  |  Online Move In 
Rating:
4.0

My experience was very good and I would especially like to recognize Cody for his exceptional customer service. The only thing preventing me from giving perfect scores across the board would be the location and placement of parking signs and space barriers that sometimes were difficult to navigate around as we parked our rig. We have a very large (42’) RV and need as much wiggle room as possible to park and store it. But that’s it. We are changing storage facilities primarily due to a covered spot having come available elsewhere. Thank you!

Tom B.  |  Overall Experience 
Rating:
5.0

We were very satisfied with our experience at U-Haul in Canton. The Managers and associates were always friendly and knowledgeable and had good customer service skills. The only issue we ever had was finding a rolling cart to use in the storage area. Both times this occurred the desk associates quickly brought us one. Thank-you!

Patti F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adrian L.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Dale J.  |  Overall Experience 
Rating:
5.0

Everyone is always helpful and polite at this location.

Andrew K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MATT R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Beth N.  |  First Impressions 
Rating:
5.0

The manager and team went above and beyond customer servive exceellence. They took the time to accommodate me when I rented the wrong size truck and as I moved out of storage. Just so thankful for this great staff. Highly recommend Uhaul Marietta Hwy Canton GA

Angela J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stuart B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ELVIASOL R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrianna H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer T.  |  First Impressions 
Rating:
5.0

Very helpful good people

Kathy T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cliff b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RODRIGO S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul H.  |  First Impressions 
Rating:
5.0

Very helpful staff, easy process to rent a parking lot. Thank you!

Vladimir M.  |  Overall Experience 
Rating:
5.0

The staff has been wonderful! Excellent customer service! Definitely I will recommend!

Claudia E.  |  First Impressions 
Rating:
5.0

Cody was extremely knowledgeable and helpful. He went above and beyond while helping us select a storage space for our RV, including making a special trip to their back lot to take photos of available spaces and then texting us our options before finalizing our reservation.

Tom B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANNA P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

S Carolyn P.  |  First Impressions 
Rating:
1.0

when I closed my account, I mentioned that something had fallen from the ceiling (liquid & some turn crusty). That it had damaged my furniture. I was told that this was true, that management knew. I was then told that a manager would get back to me, but no one ever got back to me. I want compensation. If you knew this, why weren't we ever warned?

SUSAN S.  |  Overall Experience 
Rating:
5.0

Very helpful! Thank you!

Jill F.  |  Overall Experience 
Rating:
5.0

Very customer friendly staff. Clean equipment.

Ebenezer A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rita C.  |  First Impressions 
Rating:
5.0

All of the employees are excellent that I have dealt with at your store. The young man that helped us yesterday toured us through the area until we found what we needed. He even went back and made sure we were able to access the building without difficulty.

Patti F.  |  First Impressions 
Rating:
5.0

My work truck stayed secure and safe each night without any worry of something happening to it. Any issues with parking spots were addressed promptly.

brett l.  |  Overall Experience 
Rating:
5.0

Although the size unit I reserved wasn’t available upon arrival, the staff went above and beyond to get something comparable for me. They were extremely friendly and professional and I appreciated their willingness to work the issue out. Thanks guys

Sandra V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John C.  |  First Impressions 
Rating:
4.0

I was told that I would be able to access my unit a few moments after I purchased it. But when I went back 4 hours after I was not allowed access into the building.

Bryeanna H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Zach S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Justin B.  |  First Impressions 
Rating:
5.0

Cory was very professional and helpful. He’s a great asset. Thanks.

robert c.  |  First Impressions 
Rating:
5.0

Very helpful. Excellent Customer Service!!

DEBRA W.  |  First Impressions 
Rating:
5.0

All personnel were very courteous and polite. As well as helpful.

Barbara B.  |  First Impressions 
Rating:
5.0

The staff is always very friendly and helpful.

David J.  |  First Impressions 
Rating:
4.0

The two guys on duty were great to work with.

James J.  |  Reservation 
No reviews have been submitted for this location.

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