Customer Reviews for U-Haul Moving & Storage of Cape Coral and North Fort Myers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Cape Coral and North Fort Myers

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Belal J. on

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More lighting at night

howard H. on

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courteous and professional delivery person that accommodated our delivery time request

thomas D. on

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Drop off was quick and efficient. There were not problems.

david S. on

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I was very pleased with the overall experience. The UBOX delivery driver, Kristen was very professional and helpful. I would highly recommend UBOX to anyone.

Kenneth T. on

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JAMES T. on

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The entire Staff at the location I used in N. Ft Myers, Florida (the names of the employees I didn’t catch) was beyond excellent ... friendly helpful sincere polite ... it was such a pleasure to be waited on by a group of young people at pick up & return (2 different days/two different Teams) who weren’t bored or rude or who didn’t have their faces glued to their phones. This U-Haul dealer is a model for what all dealerships should be ... my hat is off to the owner/manager & his/her Team. I want to make sure you thank them for me! Lee Turner 305-710-3986

Carrie S. on

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the young man that signed me up and state on my paper that his name is Kent Lewis , i was thinking it was Shane but anyway he was so nice and helpful great employee to have. will be back if needed .

Tomas R. on

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Staff were professional and an asset to the company

Josh K. on

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Very clean and nice but some units smell like cat urine.

Tracey G. on

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Help could be more helpful.

Frank Q. on

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Robert S. on

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Donna S. on

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Robert S. on

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Frederick C. on

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Brian K. on

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Charles B. on

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Customer service and everything was good

Carl S. on

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Check in was quick and storage instructions were clear, truck and storage unit both were clean. Would highly recommend this facility to anyone.

Larry T. on

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We drove to 3 different locations to drop off trailer and were denied. After 2 hours and 60 miles away we were able to drop at this location. Not happy since we had a uhaul Location 8 minute from our destination.

Gerald C. on

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Dennis B. on

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Had to go to 3 different places in Cape Coral Florida to return the truck, took 3 hours doing when should have spent 30 min.

Mike G. on

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The people that work here are so nice and friendly. So easy to work with.

barbara A. on

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Very helpful

Allen A. on

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Just a shoutout for Ethan, he represents U-Haul well.

Henry D. on

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Great service as usual. Highly recommend this place

John H. on

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Great job by all.

Albert T. on

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Lamar S. on

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The young man who helped me was a pure professional. Please give him some sort of recognition.

Martin S. on

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Michael C. on

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Michael F. on

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steve s. on

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Very nice facility your employees made checking in easy and getting our new storage area. The availability of carts learning area and area to put non-wanted items for all thoughtful and looks like yo

stanley T. on

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Karrie P. on

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Very unorganized. Cancelled the same day I rented.

Stefanie Y. on

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Andra H. on

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Herb M. on

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The tow dolly failed and a wheel fell off on the roadway. The service truck that came to help was poorly equipped and the driver had no ideal how to help me.

John F. on

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Ronald T. on

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john B. on

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ron G. on

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Rosia F. on

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chad S. on

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Well, to start off we began our 5100 miles journey with a cab that smelled almost like pesticide and a quarter tank of gas. One of the dually tires had little tread, and one of the car trailer tires was practically bald. The headlights are outdated and U-Haul should consider replacing them with LED's or HID's. The windshield wipers were trash, so we replaced those as well. I'm not sure if this department refilled the windshield washer flued with -20+F rated fluid as requested, but as a precaution we decided to as were approached the frigid temperatures on our journey north. When embarking on a cross country trip in the middle of winter, the following could be provided to comfort U-Haul customers their safety is a top priority: Jumper cables, pressure sensing tires or a manual tire gauge, emergency fix-a-flat, cell phone booster or gps for use in case of an emergency when no cell service is available, having a spare tire on hand in the event a repairmen cannot be contacted (eg. most of BC, Albert, Yukon in Canadian mountains, and rural Alaska), and the option to swing by a northern location and have studded tires installed. The engine had a few issues in Fargo, ND but the local U-Haul shop refused to check it out when we were delayed due to a Mid-west winter storm. The cab was not insulated, and there is an unsealed section between the fiberglass shell and the metal door causing rain to drip in, down the shoulder seat belt, completely drenching my clothes and the passenger. For 2 hours I faired the rain storm through Minneapolis, MN, and when I stopped my attire was soaked to my knees. It was very cold out (apx. 34*) and as a result I caught a head cold. Honestly, I felt like I was not going to survive this trip and see my family again.

Mike W. on

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Brett R. on

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David B. on

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KIM Z. on

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This was a very nice and clean storage facility.

JOSEPH R. on

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Returned the van rented because it was too small and took a 15 foot truck and was charged the $19.95 for the second vehicle. Originally had requested a pickup , which you didn’t have, then requested a 10 ft which you didn’t have and was given the van. You actually had 3 10 footers Which were reserved for much later in the day. I only requested the vehicle for 2 hrs!!

Rick U. on

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No improvement needed!

rainer S. on

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Dave C. on

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john M. on

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Need more staff, Eli was over worked but handled it with patience and professionalism. We felt bad that he was stretched but he never complained. Great person and should be rewarded. It is a busy location and not my first time I have been there.

Keith L. on

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Bruce M. on

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Young man at service counter seemed like he hated being there and had little communication with me.

Carol-Lynn P. on

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Paula R. on

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I rented a 5x5 unit that had $49.95 on the door. I was charged $59.95 and the bill totaled $75.00. Closed the unit and found a better place. Not happy.

jay H. on

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Edwin N. on

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Brenda J. on

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Staff arrogant. Safety ring on both chains not closed. Hitch I had put on in October was put on upside down so the trailer bar scraped at each bump or incline. When I had hitch installed, the work took 2 hours longer than I was told. Electrical wires were not connected properly so they came unconnected and drug along the highway and was completely destroyed. By the Grace God I made it from Florida to Knoxville, TN.

Diane E. on

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david D. on

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Daniel D. on

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Cailin N. on

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Clint R. on

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The drop off location was spot on and they accommodated us

James P. on

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Henry D. on

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Rent trucks there all the time, Judy is incredible & you always have the truck I need.

Ronald P. on

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Everyone at this location worked very hard to make sure that everything I needed was taken care of quickly. Excellent customer service.....

Charles K. on

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Thank you Kristin and Maria

Benjamin B. on

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Very helpful associate that waited on me.

Dick B. on

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Computers and hand held devices didn’t work and left after 1/2 of waiting to turn in vehicle

Robert S. on

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I was provided a free month of storage after my one-way move from CA. I only needed it for about a week, but it was nice that Uhaul provided it. Thank you.

Robert S. on

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I’m happy with the way my rental went. Honestly, one of your best employees is Shane. He’s always friendly, very knowledgeable and makes you feel welcome as a customer. Not all the employees there make you feel that way. Some even make you feel like you are an inconvenience to their day.

Deborah B. on

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Only problem was the movinghelp.com order never got placed because the wrong address(AZ address instead of FL address) was used for credit card. Still was able to get it scheduled myself online. Movinghelp.com guys were great!

Robert S. on

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The young kid who checked it in isn’t very friendly. He always appears like he’s in a bad mood. I’ve heard customers mention it as well.

Gary S. on

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Maybe a cushion for a little more comfort

Jeffrey M. on

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Such an easy process and everything arrived in tact.

Mimi G. on

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Excellent experience. Kristen and Maria were awesome!

Danielle J. on

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I had 3 pods dropped off, packed, and picked back up by uhaul. Received confirmation that all 3 of my pods were delivered to my destination a week ahead of schedule after signing my contract showing 3 pods. Once I got there to set up a delivery time I was told they have 2 pods to deliver - no one knew I had a total of 3 pods. Come to find out the third pod never got shipped and was just sitting at the original uhaul store 1300 miles away for about a week now. They only shipped it once I called and asked where it was. I was left at my destination with no beds or clothes as they were all in that pod. Uhaul reimbursed me for air mattresses and sheets along with $50/day for each day the pod was late however, I will not be using Uhaul pods again!

Manuel C. on

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Roger S. on

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keep up the great work thank you roger stambouly

lori C. on

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It was great that they were able to give us a great rate.

Mimi G. on

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Naples Uhaul was a much better experience than anticipated. I would highly recommend!

KEVIN S. on

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Outstanding service

Pedro F. on

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Carol F. on

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Had great experience

Susan L. on

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Cape Coral UHaul was great. We did have some date problems with the original UHaul in Massachusetts. Changed the date several times and then gave us an estimated date for delivery of January 1st! That was quite a difference from the original date given us which was December 3rd. Thankfully the box arrived on December 5th. It all worked out well. I liked packing myself and unpacking myself. I would use UHAUL again.

Kenneth K. on

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MARIO A. on

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Gregory H. on

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bob U. on

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Sally W. on

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Leon V. on

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Randle J. on

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They were on time & did a great job. It was a complicated move that they made EZ. The 3 amigos make a great team. I'd definitely recommend or use you guys again. Thanks & Happy Holidays

Robert W. on

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Charles C. on

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Excellent service.

Jeffery N. on

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GREAT that is all I have to say from start to finish.

Robert S. on

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This is a very nice facility, but some of the employees need to realize that they spend every day there, but new customers haven’t and they shouldn’t assume the customer knows where everything is.

Thomas G. on

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I got charged twice for the rental and was told it would,”come off there”, by today. I have now disputed the double charge. This is time spent that I don’t have... it should have been corrected as soon as it was brought to atttention of the Manager.....

Karl L. on

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Bailee B. on

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Many options

Debby L. on

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Ronald M. on

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Met my needs. Good experience throughout the process.

Carole R. on

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Computer system was down; they had to reboot modem. Took 45 minutes and I was on a tight schedule. ?? Personnel was very good though.

Shalonta A. on

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We always rent her because they are wonderful. Would never go anywhere else while I am out here.

Ronald S. on

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Angie C. on

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Bonnie M. on

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A prior experience with UHAUL was a total fiasco. We only gave UHAUL another chance after a lengthy conversation with an executive on our experience . She listened, responded and was appropriately concerned. THIS TIME WAS DIFFERENT! 100% IMPROVEMENT! Good job UHAUL.

John B. on

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Lynda B. on

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Clean trucks, and the employees were are helpful and courteous

Janet J. on

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nothing! quick in and out. very friendly.

elizabeth M. on

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Dealt with this facility a few times. Very professional.

JOHN C. on

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Nothing it was fabulous.

Stuart H. on

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Jeffrey N. on

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Gerard L. on

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Christian was very professional, courteous and fast.

Stefanie K. on

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Uhaul provided above and beyond customer service. Great customer service and their accommodations overall are second to none. I emphasize my appreciation. Thank you all again, Stefanie Kelting

Diane H. on

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Very happy with the RV storage service and the helpful people. Would highly recommend if 20 amp service meets your needs.

Joseph C. on

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Very helpful staff

Timothy Y. on

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Staff proved to be great assistance, however the security issues need to be addressed. Every time a storage unit was accessed inside the secure building, alarm sounded for 30s. Tech issues w/cards

PETER S. on

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Very courteous and helpful assistance in booking a storage space .

Larry G. on

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Great uhaul location!

robert m. on

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Especially happy to know we had a 4 day leeway time to vacate the locker. We did it in a day, but knowing we had a few extra days was a big relief.

george s. on

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Great friendly workers

Kathleen M. on

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Too expensive & office never answers their phone- you have to go through the call center that does not relay messages, huge hassle!

Bret R. on

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Everything was great except not being able to access the big automatic door to get into storage facility after hours.

carolyn s. on

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Place was great!

Steve C. on

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We saw roaches running around.

Richard P. on

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Great location; convenient to our home.

Vincent N. on

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Miss Judy and Miss Cynthia are the main reason for that place to have a good experience.

Janice F. on

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I recently rented a storage unit. The staff is very helpful and courteous. I have used them before and highly recommend them for your hauling and storage needs.

Dan W. on

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we were moving here from indiana,, our storage needs were very short.. our experience with this uhaul storage facility was all it could have been.. thank you

Jason K. on

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Service was great and Kent was amazing in taking care of our needs.

stephen a. on

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The clerk who handled my truck and unit was efficient but rather rude. When I took the last items from my unit, there were large roach type bugs running away. Later we found some in our new home.

james r. on

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Excellent facility and customer service.

marjie n. on

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UHaul was at a convenient location between the home I was selling and the home I was buying.

Victoria Z. on

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Great place

Roxanne P. on

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One guy at the front was pretty slow and needed assistance with everything, but he must have been new. The other guy was super helpful and made a stressful day better. Overall a good experience.

Michael B. on

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Definitely a first class operation. Friendly and efficient...especially Judy in the office...and Shane. Trucks are maintained well. Fast check-in and equipment is ready when promised. Highly recommend

william b. on

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Great people to do business with!

penny h. on

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Awesome guys

Robert B. on

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Very clean, well organized facility

Mose M. on

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Checking in and out all personal was very professional.

Charlotte M. on

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Everyone WAS VERY FRIENDLY AND COURTEOUS and worked in a fast timely manor

Tim B. on

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Very friendly and professional

Patsy W. on

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just crappy

Dorothy K. on

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Woman who helped us was more than helpful she explained every thing and was very courteous and cheerful a joy to work with

Daniele H. on

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Ethan Bennett was amazing. He was friendly, helpful, and went above and beyond for his customers. He mad our experience a pleasure!

Michael K. on

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Courteous and helpful.

william b. on

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Staff was helpful, courteous, friendly. Clean facility.

Chuck H. on

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B

Frank M. on

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Easy access pleasant staff.

Freddy P. on

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ETHAN...Excellent Customer Service....

Lisa C. on

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Easy to deal with!

DAVID B. on

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We hope to come back in the fall Thanks David

John C. on

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Slow with check in

don g. on

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The H-box service was very well done, but your billing process is a disaster. I was double billed twice, over charged and charged for items with no explanation.

ROBERT S. on

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Second time using this storage , very happy!

Patricia D. on

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Everything was fine, but the pricing seems high.

Wendy M. on

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I appreciate that the staff gave us access to our U-Haul boxes at our convenience.

bill s. on

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I honestly did not visit this facility. They just housed my storage box and delivered. The service was very good overall

richard b. on

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The first pick up of my uhaul boxes was great . the pick up & return was not good. the staff did not know what to do. I was charged twice now have to file a claim to get my payment returned to me.

BARBARA U. on

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HOPE TO BE BACK IN SEPTEMBER. GREAT PLACE.

ROBERT S. on

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I had signed up on-line, checkin went smoothly and efficiently!

reno b. on

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Everything was great. Never had on complication.

Ken R. on

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delivery was on their schedule not mine

richard t. on

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I found this service to be fast, friendly and professional. I would not hesitate to use them again.

Kaili I. on

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No problem with this location. Kristen was awesome! But I had many issues overall. reservations were wrong several times, I couldnt track my boxes, charged storage fee when uhaul was late delivering

Robert J. on

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I am very happy with this Uhaul. Returned equipment and also rented space, both very good experiences. I will continue to use Uhaul for my future storage and moving needs.

MATTHEW A. on

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The employees were very friendly and helpful.

George V. on

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Good service

Bob T. on

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We received excellent service. Kristen managed our account and was timely, friendly, informative and helpful. We had a superb experience.

Vicki M. on

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Elevators down day I had moved, manager refused to return a call to me Billing was messed up and staff did not no how to correct it. A beautiful place poorly run

Diane H. on

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We were very pleased with your facility and service. We plan to use this storage again next year. Thank you!

micheal p. on

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Your locations need more staffing and the uboxes can be opened with a lock on them by taking out the exposed screws why?

Richard Z. on

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Very nice clean and safe

Daniel C. on

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N/A

Jody J. on

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I have used a lot of storage facilities over the years, but this is by far the best I have encountered. Secure, clean, and all of the staff was cheerful and helpful.

frank s. on

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Everyone was friendly and seemed to enjoy their job. That says a lot for U-Haul.

Rebecca M. on

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The unit was close to our home and we were pleased it was climate controled. I would recommend this location to my friends.

john g. on

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Associates were very helpful and answered all my questions. The Facilities were very clean and well organized. This is a first class operation and well maintained. Thanks John Goodwin

timothy m. on

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Nice facility but office staff are not helpful. Really bad experience with a false report of my boat being stolen while I’m out of the country and then no one calls me back. Very stressful situation!

Anthony M. on

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Dependable equipment. Thank you for the confidence and your services.

ed b. on

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Friendly, careful driver!

Chad D. on

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aa

eileen h. on

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It was a pleasure working with such nice, helpful folks. When I ran into a problem with my schedule, they were so accommodating. I will recommend them to all my friends and gym rats.

Sandra D. on

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I did not visit the facility. I did have a few roaches come out of the bins when I opened them at my home. Maybe spray more often in the facility (recognizing it is Florida!).

KEVIN S. on

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No comments

Jack S. on

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I notice that my "Move-In Date" 12/3/2018 has not been changed. I have called in two times to inform you that I would not be in Fort Myers until sometime in February 2019.

Timothy B. on

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They walked me through several issues with very little pain.

joe g. on

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If I could give a 10 star rating, I would do so. The staff, facilities and security are top notch and I highly recommend this U-Haul well above any other. Judy - you are a blessing! Happy holidays!

Rita G. on

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It was a pleasure doing business with this Uhaulfacility. Devin worked with me for both transactions and she was terrific. She was knowledgeable, accommodating and very professional. She is a real

Karen D. on

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Easy access and well lit.

Stephen S. on

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Very accommodating staff and clean buildings

gregory s. on

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friendly staff

Susan P. on

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Great option

leslie h. on

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Flexible and knowledgable start. And When You call, somebody answers the phone.

henrietta d. on

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Very Friendly and Kellie was GREAT..

Carolyn E. on

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I used a ubox and it was great. delivered and picked up on time

Elmer H. on

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Except for a lengthy ordering process and fumble with computer issues, everything was good, efficient, and friendly.

Robert J. on

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The movers were very professional. Our account rep we could not get a hold of after the deal was made. We had some changes but he never got back to us. Also the truck was smaller then we needed.

Chip P. on

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Clean Facility, friendly staff, highly recommend!

Jack O. on

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This is the second time I used U-Haul and would use them again. Everything went smooth.

kevin r. on

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Good job

Christopher D. on

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The parking lot is hard to get to office as trucks are parked double. Service excellent

debra j. on

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I would recommend this storage place. DJ.

Mel W. on

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The staff at this location is friendly and helpful. The storage facilities and grounds are immaculate. Comparable pricing with other storage units in the area. I would definitely recommend!

Rosanne B. on

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Did not visit the facility. Had u-box shipped there and delivered. Delivery and pickup of empty was on time and correct. Both women drivers were efficient, pleasant, and proficient at their tasks.

Danny d. on

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Very clean

vaughn s. on

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All around great experience!

phil j. on

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Great moving experience! Will definitely recommend to our family and friends.

George H. on

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My u-box was transported from New Jersey to N.Ft Myers facility & stored there for 4 months. I didn’t see the facility, but they contacted me upon arrival, we scheduled a delivery.

Rae K. on

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Right on timr

LYNN B. on

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The driver who delivered the u-boxes to our new home was very helpful. She was also very good at her job and very professional.

Nancy B. on

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Computers were very slow, but your employees are helpful, polite, and knowledgeable.

Rose D. on

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Friendly customer service

Karen D. on

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It was the easiest part of my move so far.

Timothy r. on

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3rd party trucking of uboxes without tracking is a big minus. Unreliable equip. at this location made the loading and unloading of uboxes excruciatingly slow and costly if you have moving help waiting

Florence W. on

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They handled my U box delivery Kristian was the greatest Very helpful and accommodating She's the best AAA+++

Sue S. on

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Great deal better than the other pod company price. Only thing is staff should know that you have to have a permit for 2 weeks time ($40) in the city of Cape Coral.

VINCENT C. on

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You billed me after u-boxes we’re already returned and promised me a credit two weeks ago and still no credit

ray b. on

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the pricing is almost 90.00 more a month than your competitors. It is a pain to have to remember to stop and swipe the card then go to your storage.

Willie d H. on

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Very friendly and professional staff.

Maria M. on

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Rented unit 2/27. .got a call on 4/23 that my unit was unlocked. I was told employees walk the halls every day, which was obviously false. Left multiple messages for manager to call me back..waiting

Mike M. on

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Very good experience!!...will highly recommend...friendly staff, great facility!

Richard T. on

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Good job, Kristen was excellent.

david s. on

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Had a lot of trouble with security gate when first rented space - the remotes were a nightmare. Worked only 10% of time. inside A? A/C storage a little pricey for what you got.

ROBERT L. on

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Very smooth and well organized.

Cheryl B. on

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Appreciated the professionalism shown by the people I spoke with. The drivers were experienced and very thorough. I feel everyone with UHaul treated me very fairly. I would recommend UHaul to all.

Brenda N. on

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Excellent and friendly sevice

Michele O. on

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I did not use storage facility at location. I had a ubox shipped to my home from the location. The driver was professional and courteous. Very pleased. I answered yes to the questions.

Mike S. on

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Very difficult to contact the facility. Phone calls go to call center in another state and requests for callback are not honored. Emails are not returned. Multiple RVs broken into or damaged.

Bill T. on

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You have too many card readers at the facility and they are not clearly marked or placed.

ANDRE N. on

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Ok

Daron P. on

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Great customer service, Nice trucks, moved across the US and never had any problems

Dylan M. on

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Courteous staff

Willie d H. on

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I appreciate my Service Representative that assisted me, was very professional, polite, and very knowledgeable. Unfortunately, I am not good with names, but I am sure you can find out who he is.

Lea C. on

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Great pleasant hard working crew. Highly recommend!

Robert D. on

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Your service is professional, convenient, expeditious with an added benefit of dealing with nice people. Thank you

Ronald K. on

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We used U-Haul’s U-Box service twice now and we found the service great - especially Kristen the U-Box delivery specialist.

LOURDES F. on

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n/a

Linda O. on

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This was a pretty easy experience overall. All staff were pleasant and helpful.

TAKIYAH F. on

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Super nice staff. Very clean storage room and restrooms.. every time I went there the cleaning lady was cleaning. And it smelled really fresh and she was very friendly and very helpful . Thank you!

Rebecca M. on

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Very friendly and helpful

Ron B. on

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the staff was excellent and made a stressful time go much smoother

Michael A. on

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Exceptional customer setvuce

Ed S. on

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Everything went very well the employees were very professional and knowledgeable I was in and out twice Same both times great experience.

Paula R. on

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My whole experience with this location was stellar! The staff was very friendly and helpful. All of the details I was able to choose the unit that was right for what I needed. Great experience!

Joyce V. on

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Hi used the uhaul boxes for my move from New York to Florida, The move went great. No damages. Price was right and the service the best. Highly recommend using Uhaul boxes .

kurt r. on

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We will definitely be using this facility again.

Tina D. on

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No comments

Larry C. on

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Personnel were fantastic to work with!

Matthew G. on

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Did not visit the storage facility, but had boxes delivered by truck to my home. Excellent service by Pam. Thanks.

Steven S. on

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Great service

Colleen H. on

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Stuff not delivered to correct location

mark b. on

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Great

Danny d. on

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Great people

Dennis for Helen H. on

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One pod was double charged and still has not been credited.

Dennis for Helen H. on

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Most things went well. One of the pods had the liner on backwards but the truck driver, Crystal took it to the local U-haul and had it changed in time for us to unload. Thank you Crystal!

Michael H. on

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My concern is with the lack of staffing. Although, 3 of the 5 people I've conversed with were polite, 2 were not very helpful. I've continually waited several times I've been in the facility.

Patricia Jo K. on

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Truck I was assigned broke down. I had to wait for a tow truck, unable to return truck to you until about 9 PM; I couldn't get home til 10 PM = deserve a refund for the inconvenience.

Deborah K. on

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Everyone is very friendly and knowledgeable. Everything was clear as to what is required. Would recommend this place.

WILLIAM R. on

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Sometimes the wait to talk to a person in the office can be excessive. One more body there would help. Rates and the facility were wonderful as were the people. I expect to return with my RV.

marcello f. on

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bad pretty bad manager not friendly rude never will go back there. seriously.

thomas b. on

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Very professional and friendly staff. Great facility.

frank b. on

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great service

roy h. on

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We were incorrectly charged $74,15 x 8 for rental of boxes! Still waiting for this charge to be returned to our bank account! Delivery service had staffing issues unable to pick up empty boxes!

roy h. on

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We were incorrectly charged $74,15 x 8 for rental of boxes! Still waiting for this charge to be returned to our bank account! Delivery service had staffing issues unable to pick up empty boxes!

roy h. on

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We were incorrectly charged $74,15 x 8 for rental of boxes! Still waiting for this charge to be returned to our bank account! Delivery service had staffing issues unable to pick up empty boxes!

roy h. on

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We were incorrectly charged $74,15 x 8 for rental of boxes! Still waiting for this charge to be returned to our bank account! Delivery service had staffing issues unable to pick up empty boxes!

roy h. on

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We were incorrectly charged $74,15 x 8 for rental of boxes! Still waiting for this charge to be returned to our bank account! Delivery service had staffing issues unable to pick up empty boxes!

roy h. on

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We were incorrectly charged $74,15 x 8 for rental of boxes! Still waiting for this charge to be returned to our bank account! Delivery service had staffing issues unable to pick up empty boxes!

roy h. on

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We were incorrectly charged $74,15 x 8 for rental of boxes! Still waiting for this charge to be returned to our bank account! Delivery service had staffing issues unable to pick up empty boxes!

roy h. on

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We were incorrectly charged $74,15 x 8 for rental of boxes! Still waiting for this charge to be returned to our bank account! Delivery service had staffing issues unable to pick up empty boxes!

roy h. on

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We were incorrectly charged $74,15 x 8 for rental of boxes! Still waiting for this charge to be returned to our bank account! Delivery service had staffing issues unable to pick up empty boxes!

roy h. on

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We were incorrectly charged $74,15 x 8 for rental of boxes! Still waiting for this charge to be returned to our bank account! Delivery service had staffing issues unable to pick up empty boxes!

joanna j. on

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Great delivery person (Pam)

Eunice B. on

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Great guys to deal with

Julie M. on

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We had a contract for pods to be guaranteed to be at Fort Myers on a certain date and delivered to residence. They were delivered 3 days late after they lied to us on where pods were.

Gillian K. on

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The manager would rather put you on hold after you have been on hold for over 45 minutes with Other Uhaul personnel rather then let you ask them a question

ROBERT S. on

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This worked out very well for us, we will be back!

Thomas K. on

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Thank you for your help1

Laura P. on

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We used 2 UBoxes for the final items in our move. One phone call and the UBoxes were scheduled for delivery and pickup. Representative and Driver were courteous and pleasant - great service! Thanks.

Dawn S. on

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While my ubox was delivered, getting through to the scheduling department took well over 30 minutes. Was transferred once or twice and one gentleman answered the phone just hello. Very frustrating.

John S. on

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Although I supposedly prevented any alarms by using my card to check into the system before I entered, an obnoxious loud alarm always went off when I walked across a certain spot in the hallway.

Amber B. on

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I did not visit the facility myself as I had a moving company assist with picking up my items. The movers did let me know that the facility was nice and the staff was very helpful.