Customer Reviews for U-Haul Moving & Storage of Cape Girardeau

3,971 reviews

740 S Kingshighway St   Cape Girardeau, MO 63703
(On the corner of Shawnee Pkwy and S Kingshighway)

(573) 334-3348

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm

Services at this Location:

Contact Us

(573) 334-3348

740 S Kingshighway St
Cape Girardeau, MO 63703
(On the corner of Shawnee Pkwy and S Kingshighway)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Dustin S. 
Rating:
5.0

Customer did not leave a comment.

Peggy M. 
Rating:
5.0

Trailer was in good condition and was available at pickup. Staff was friendly and helpful. Will be renting again

Jason T. 
Rating:
5.0

Customer did not leave a comment.

buddy M. 
Rating:
5.0

Customer did not leave a comment.

Stanley H. 
Rating:
5.0

Customer did not leave a comment.

Tom A. 
Rating:
5.0

Customer did not leave a comment.

ronald S. 
Rating:
1.0

Truck was covered in superficial damage that was poorly documented so I have to take my own photos. Contract said truck had a quarter tank of gas but was actually empty. Had to go back in, got a fuel credit but when I returned the truck in, it took an hour for the CSR to try to apply the credit. In the end she had to give me cash out of the till. Truck also had an oil pressure light come on. I returned to the location, told the owner, ask for a new truck. He refused said light was no longer on after resetting the computer. Light came back on some miles later. And the vent blower was stuck on high and the wind noise through the driver's door was deafening. I've had positive u-haul experiences in the past, but this particular dealer has lost a customer for life.

sean R. 
Rating:
5.0

The personnel were super friendly and very helpful and were understaffed but still helping everyone in a timely manner.

Mark B. 
Rating:
5.0

Super helpful and VERY kind, definitely coming back here next time I move. Thank you

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Ashley M. 
Rating:
5.0

Excellent service and experience as always

Josh M. 
Rating:
4.0

I reserved a 26' foot truck and there was only a 20' available due to one of the 26' trucks being down. I then asked about the rental guarantee when I returned the truck and was told that didn't count. I also informed them that I didn't use the furniture pads that I had originally requested and she said it didn't matter I still had them so I was still being charged. Just 2 weeks ago I rented a trailer and pads and the lady that returned it for me returned the cost of renting the pads because we did not use them. Just overall disappointed with this last rental of the truck.

Steven R. 
Rating:
5.0

No issues

Kevin L. 
Rating:
5.0

Refund their deposit faster. It comes out of your account immediately so why does it not come back on immediately?

Dennis E. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

Daniel T. 
Rating:
5.0

The employees at this store went above and beyond for us. They were courteous, professional, and so very helpful.

Nathan G. 
Rating:
5.0

Good service

william T. 
Rating:
5.0

Customer did not leave a comment.

Sarah R. 
Rating:
5.0

Customer did not leave a comment.

Tracy S. 
Rating:
1.0

We declined yhe insurance when we picked up the trailer and discovered after we dropped it off that we were still charged for it. Was told there was nothing they could do and called my husband a liar.

Dani D. 
Rating:
5.0

Very helpful

ronda p.  |  First Impressions 
Rating:
5.0

Not a thing. The staff at this location was very friendly and helpful. Equipment was clean and ready for pickup.

Keith D. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

The re-fueling amount on the documentation that was given to me didn't seem to be accurate. I put 33 gallons in the truck and it took it from 1/4 tank to full instead of 1/4 to just over 3/4 of a tank.

Gabe F. 
Rating:
5.0

Excellent customer service great people. Thank you.

TIMOTHY F. 
Rating:
4.0

Nothing

Terri B. 
Rating:
5.0

Easy process from reservation, pick up and drop off. The customer service makes “a moving day” a much better experience! Thank you!

Michelle D. 
Rating:
5.0

Customer did not leave a comment.

chris B. 
Rating:
5.0

Customer did not leave a comment.

Jen R. 
Rating:
5.0

The customer service rep — Brandi — was helpful and very nice to work with.

Kevin O. 
Rating:
3.0

Customer did not leave a comment.

Matt F. 
Rating:
4.0

Customer did not leave a comment.

Sangjun L. 
Rating:
5.0

Customer did not leave a comment.

Roy D. 
Rating:
1.0

I ordered pickup from a different location and I had to pickup the rental truck from another location

Venkatakrishnan H. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
3.0

Customer did not leave a comment.

Darron B. 
Rating:
5.0

Brandy was very professional and polite!

JOHN G. 
Rating:
5.0

Customer did not leave a comment.

Kathie W. 
Rating:
4.0

Customer did not leave a comment.

Michelle S. 
Rating:
3.0

Brandi seemed knowledgeable about her job. Online check-in was easy and staff was helpful.

Aaron D. 
Rating:
3.0

There was only one employee doing check in/outs, the wait was over 20 minutes.

Justin H. 
Rating:
5.0

Customer did not leave a comment.

Jessica C. 
Rating:
5.0

Customer did not leave a comment.

THOMAS P. 
Rating:
5.0

Customer did not leave a comment.

THOMAS P. 
Rating:
5.0

Customer did not leave a comment.

Julie M. 
Rating:
5.0

Everyone was great , fast and easy!

RONNIE W. 
Rating:
5.0

Great customer service! Fast and easy pickup!

Lane M. 
Rating:
5.0

Awesome service. Friendly people. I've used this location a few times and will continue to when I'm in the area.

daniel B. 
Rating:
3.0

I had put a $100 deposit down for using my Cashapp card. I've used it before and after my account stopped saying pending its always gave me back what wasn't used. This time my card was fully charged the $100 after being told I would get roughly $40 back.

Dalton D. 
Rating:
4.0

Customer did not leave a comment.

Terry G. 
Rating:
5.0

Customer did not leave a comment.

shane V. 
Rating:
5.0

Customer did not leave a comment.

Lisa H. 
Rating:
5.0

Customer did not leave a comment.

Russell B. 
Rating:
5.0

Customer did not leave a comment.

Keith M. 
Rating:
5.0

Customer did not leave a comment.

Matt G. 
Rating:
5.0

Service was quick and efficient. Only complaint was the truck had a strong cigarette smoke smell.

Andrew H. 
Rating:
5.0

I was happy with the entire experience. Everything went smoothly and efficiently. Everyone I interacted with who worked there was nice and seemed to care about doing a good job.

John J. 
Rating:
5.0

I have been using this location for two years and I have never seen such a dedication to the company and to the customers! Very satisfied with my experience everyone there was wonderful.

michael R. 
Rating:
1.0

The whole experience was really sketchy. The location being in basically a pawn shop/gas station felt really unsafe. An airtag was also installed in the vehicle which hooked up to my phone, and I had known nothing about that prior to renting. It tracked my locations all day. This to me is an invasion of privacy. There are better ways to track miles. I will never be returning to this location.

Haley B. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

Nothing

Janice G. 
Rating:
5.0

5 stars across the board great ppl and great service

devin D. 
Rating:
5.0

Customer did not leave a comment.

Debra S. 
Rating:
5.0

Customer did not leave a comment.

tim L. 
Rating:
5.0

Best trailer I've ever pulled.

bob S. 
Rating:
5.0

Customer did not leave a comment.

Christopher F. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Customer did not leave a comment.

Kyle S. 
Rating:
5.0

Customer did not leave a comment.

Korey A. 
Rating:
5.0

Great, clean location. Staff was helpful and went out of their way to be accommodating. Great place.

Josh M. 
Rating:
5.0

Customer did not leave a comment.

CRAIG E. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

Customer did not leave a comment.

JOEY F. 
Rating:
5.0

Nothing. Manager, Asst. Manager and staff were great to work with!

Special Olympics M. 
Rating:
4.0

Customer did not leave a comment.

Jillian G. 
Rating:
4.0

Customer did not leave a comment.

John F. 
Rating:
5.0

Customer did not leave a comment.

Edward T. 
Rating:
3.0

Double check reservation equipment and ensure the customer has everything they need, bc we were missing furniture pads. They did apologize and issue a refund for them, but it could've been prevented. In addition, it was kinda weird when they asked us if we needed a dolly bc it was on the reservation. So as a customer, i recommend checking that you have everything you reserved before leaving the store as well.

Cassidie H. 
Rating:
5.0

Customer did not leave a comment.

Tonya W. 
Rating:
2.0

Customer service was fine at pick up. At drop off the manager Brandi was unfriendly and short.

Chloe F. 
Rating:
5.0

I was pleasantly surprised at how courteous and helpful the entire staff was at the Cape Uhaul center. Will definitely be going back there.

Jeffrey K. 
Rating:
5.0

The customer service rep was great

jonathon F. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
4.0

Customer did not leave a comment.

Samuel R. 
Rating:
5.0

Customer did not leave a comment.

Pam B. 
Rating:
5.0

Customer did not leave a comment.

Paul M. 
Rating:
5.0

Customer did not leave a comment.

CRAIG E. 
Rating:
5.0

Customer did not leave a comment.

tim L. 
Rating:
5.0

Customer did not leave a comment.

james R. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
4.0

Getting gas for the uhaul is something I wish I could opt out of. It was an added stress I didn't need, and I would have gladly paid a little extra to just return the vehicle once I was done with it.

Jessica K. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

Customer did not leave a comment.

CRAIG E. 
Rating:
4.0

Customer did not leave a comment.

Charles M. 
Rating:
5.0

We needed additional time with the u haul and they were fantastic working with us on that.

Jean A. 
Rating:
5.0

Customer did not leave a comment.

Laura G.  |  First Impressions 
Rating:
5.0

Tammy and brandy are by far the best....I use uhaul all the time with my line of work and ya can't beat em.

AMY P.  |  First Impressions 
Rating:
4.0

Very convenient facility, Friendly staff

randy g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tom G.  |  First Impressions 
Rating:
4.0

Prices were a little high & was not able 2 get the size storage we needed, but all in all ok.

Lynda A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James C.  |  Overall Experience 
Rating:
5.0

Tammy, Brandi and the cape Girardeau location is the best we deal with and we deal with a bunch of uhaul locations.

AMY P.  |  Overall Experience 
Rating:
4.0

All very friendly

Kay T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

timothy s.  |  Overall Experience 
Rating:
5.0

ALEXIS WOODSON WAS WORKING BY HERSELF AND SHE WAS STILL VERY PROFESSIONAL AND KIND. SHE NEEDS A RAISE SHE DID MORE THAN MOST WOULD DO IF THEY WERE WORKING ALONE. SHE WENT OVER AND BEYOND WHAT I WOULD EXPECT FOR A PERSON WORKING ALONE. TRANSITION FROM CUSTOMER TO CUSTOMER WITH GRACE. OH YEAH AND THE STORAGE WAS CLEAN AND EXACTLY WHAT I NEEDED.

JANIE C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

william g.  |  Overall Experience 
Rating:
5.0

Very impressed with the staff and process of renting a storage shed!

Cynthia B.  |  First Impressions 
Rating:
1.0

Staff were non helpful didn’t tell us there was a problem with the door went to go get our stuff as I am a trucker and had stuff stored as I was changing jobs couldn’t get into the building locks were broken very inconvenient an got attitude from staff about it overall service just pathetic !

Daniel H.  |  First Impressions 
Rating:
1.0

See comments from original reservation dated 12-10-2022. Inaccurate information, unproductive and unsatisfactory customer service from an employee. Considerable time wasted & did not resolve. Brandy took credit card info (handwritten on original receipt & stated that owner would process tomorrow the credit tomorrow.)

Jacqueline J.  |  Overall Experience 
Rating:
2.0

The correct size unit (reserved with the owner, not an online reservation) was not available on the day I was scheduled to move-in. Insisted that a disc lock was required. I purchased it but inquired if (unopened, was it returnable; 2x, Brandy said yes). On, 1-9-22; Brandy said she was unable to process the return for the unused & unopened lock. Both visits resulted in lengthy, uncomfortable situations that wasted considerable time. Very poor communication & customer service.

Jacqueline J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jim G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ariel F.  |  Overall Experience 
Rating:
3.0

The plan that is advertised, rent one way and store for one month free at your destination. It was shocking to find a very small storage unit for your items. Then the fact that you're going to be charged for the second unit is maddening to say the least!!! I didn't like that!

judy m.  |  Overall Experience 
Rating:
2.0

Manager and staff were rude greet them with Good Morning and no one responded. Will not be using this store again.

Antwainia W.  |  First Impressions 
Rating:
1.0

Each trip my access code was changed I moved from the unit on 12/20/2021 not 1/1/2022 so I am being charged for that time customer service was lacking to say the least only 1 employee there has a clue what SHE is doing The Gm for that area is overly rude and I’ll never use Uhaul for any service again

Jerrie A.  |  Overall Experience 
Rating:
5.0

Very friendly people there and helpful

enola j.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Epsilon Lambda O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tom G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas M.  |  Overall Experience 
Rating:
5.0

Brandy was excellent!

Tamara H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

donna z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diane T.  |  First Impressions 
Rating:
4.0

Access hours should be longer. But overall it was a great experience, I love that you can cancel the unit any time and the staff were kind and helpful!

rachel f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ronnie c.  |  First Impressions 
Rating:
5.0

Super staff

scott h.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Thelma V.  |  Overall Experience 
Rating:
2.0

The door wouldn't stay up.

coretta c.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

coretta c.  |  Overall Experience 
Rating:
1.0

Please see the notes under my contract number. The after hours help and the dispatch was nice. The young man at the office in Cape Girardeau needs a different job. Not working with people.

ANGELIA C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DELINA P.  |  Overall Experience 
Rating:
5.0

Brandi was exceptional. She took the time to listen to me and help me. Great person and employee. Debra Gish

Debra G.  |  First Impressions 
Rating:
2.0

I've had a horrible experience with this facility and I'm planning to move it

aschlei g.  |  First Impressions 
Rating:
5.0

Happy with my service and staff always friendly and helpful

BUICK T.  |  Overall Experience 
Rating:
5.0

Tha staff was very helpful! I found the entire experience pleasant, professional, and easy.

connie d.  |  Overall Experience 
Rating:
4.0

The move in was clunky but that was because of Uhaul's reservation system not the staff. The staff, and I mean everyone of them, were GREAT!! Outside of the reservation system allowing a room to get double booked, the unit didn't have the greatest ventilation as we did have some signs of light mold.

Rick P.  |  Overall Experience 
Rating:
5.0

Every single person I dealt with, were incredibly professional and courteous. Thank you for having such a great staff.

Melissa P.  |  Online Move In 
Rating:
5.0

They were all very nice and helpful. Very pleasant and considerate.

donna z.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ANDREW C.  |  First Impressions 
Rating:
5.0

Business is business, but these owner/managers were fun to be around, as well as being professional, helpful, and friendly. They showed compassion when they checked up on us while we were waiting for the moving company to arrive.

ELAINE K.  |  Overall Experience 
Rating:
5.0

It was a very easy move-in. The staff was helpful and very friendly and approachable. That is a ‘must’ for anyone who works with the public on a daily basis.

Dianna J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matthew T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

David M.  |  Overall Experience 
Rating:
1.0

Because they had my phone number wrong in they computer and once I got a hold to the lady and talk to her about my storage she still wanted auction off my stuff then she said she will call me so we can work out a payment plan she never did because she told me they won’t let them stop the auction cause they already had set a date on it

lori v.  |  Overall Experience 
Rating:
4.0

We paid for sept and checked out 2 days after so ee on used 2 days of the month but no kind of refund

don h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

doug e.  |  Overall Experience 
Rating:
5.0

The unit was clean, secure and easy to use. The staff was very friendly and helpful and I would recommend this place to anyone else who needed the service.

DONALD C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Veronique S.  |  Overall Experience 
Rating:
4.0

We found mouse poop in our unit and on several of our belongings.

Andrew L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Johnnie P.  |  Overall Experience 
Rating:
5.0

Very helpfull

erik w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TRACY H.  |  Overall Experience 
Rating:
4.0

Only complaint is that I was able to reserve a unit online but when I got to the office I was told there weren’t any of that size available even though I was able to reserve online. I asked if I could rent the larger unit that was available for same price as small unit that i reserved online but was told I could not.

tricia m.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Shawn B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jami H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAWN B.  |  Overall Experience 
Rating:
4.0

For a storage facility, this place was probably well above average. Just hate using any type of storage. But this is a temporary situation and I will live (despite the feeling that "I will die without my things".)

ELAINE K.  |  First Impressions 
Rating:
5.0

This was a wonderful experience from your staff I'd tell everyone to use equipment here. Your staff is top notch

Elfie E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

chris c.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nina S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BILLY M.  |  First Impressions 
Rating:
5.0

Nice people and nice place.

robert k.  |  Overall Experience 
Rating:
5.0

Very nice service.

Jan M.  |  First Impressions 
Rating:
5.0

Everything was good!

doug e.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tiffany g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mellissa o.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KEVIN M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jacquelyn K.  |  Overall Experience 
Rating:
2.0

The staff was friendly and helpful, but the access was difficult. The code wouldn't disarm the alarm even after system reboots and changing the code. The alarm goes off every time we attempt to access the unit.

Jennifer M.  |  First Impressions 
Rating:
5.0

Tammy and Michael were fantastic! I was very happy with the clean and well secured storage.

connie d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jim e.  |  Overall Experience 
Rating:
5.0

Tammy and Mike were nice and very helpful.

erika r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

josh m.  |  First Impressions 
Rating:
5.0

These people are probably the best staff I have ever had the pleasure of dealing with, with U-haul.

robert k.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

keri h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debby M.  |  First Impressions 
Rating:
5.0

The new owners of this location were fantastic! Incredibly nice and very helpful. The storage units are immaculate. Externally nice!

terry z.  |  First Impressions 
Rating:
1.0

The unit was too small for all of my furniture. Instead of getting one big locker you guys gave me two small lockers. I called and tried to switch the units but the customer service could not help me.

DEMARCO M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

keri h.  |  First Impressions 
Rating:
5.0

Uhaul of Cape Girardeau was great. The employees were very nice and helpful throughout my stay and even more so when getting our truck.

devante b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark P.  |  Online Move In 
Rating:
5.0

Tammy is awesome!

Rhonda N.  |  Overall Experience 
Rating:
5.0

The whole crew at this location always makes our experience fast, easy, and comfortable. The storage unit was easily accessible and everything was very clean. Thank you!

Abby S.  |  Overall Experience 
Rating:
1.0

I wouldn’t refer my worst enemy to get a storage through this company especially the one in cape they don’t never answer the phone then when they do they have you on hold for over 30 minutes they are all rude

chasity s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeff B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shanice R.  |  Overall Experience 
Rating:
5.0

Excellent service

Jeff B.  |  First Impressions 
Rating:
5.0

Tammy & Michael was very helpful, friendly & respectful I would highly recommend them

Shanice R.  |  First Impressions 
Rating:
5.0

We had an excellent experience with U Haul! Tammy and Michael were very friendly and helpful. It was a pleasure to work with them. I'd highly recommend them to anyone needing storage.

Mary O.  |  Overall Experience