Customer Reviews for U-Haul Moving & Storage of Cape Girardeau

Everyone was awesome! Thanks for a great experience. :D

Matthew who waited on us was very nice and friendly. Although short handed, Matthew gave us great service and went out of his way to accommodate us. Thank you.

Possibly longer cart options in the storage

Lack of commutation. Between both ends..she told me in Cape Girardeau, I would get deposit back at dropping off, they tell me now they would be mailing it to me..I was little upset 😡..

Good job to the GM and employee who helped me with my rental. They were polite and friendly.

Excellent service

Everything was great. Easy pickup and dropoff.

N/A I was pleased with the customer service overall..

Customer service was outstanding very skilled workers give them a raise.

Went there on a Saturday and the staff there were very helpful in getting me what I needed, answering all my questions, and assisting me. Very happy customer.

Best truck we have ever rented. Great gas mileage and refill was less than $40. Staff great.

Tammy & Michael was very helpful, friendly & respectful I would highly recommend them

The manager and staff where amazing and did not make me wait on anything great service and very friendly I will be using this location for and of my uhaul needs

Michael was great and was very clear on the charges. It was a great experience

Michael the shift manager and my salesperson that helped me were both wonderful and helpful and made my experience wonderful.

We had an excellent experience with U Haul! Tammy and Michael were very friendly and helpful. It was a pleasure to work with them. I'd highly recommend them to anyone needing storage.

The customer service was very helpful and engaging.

Nothing could have improved my experience more. The manager was diligent and very friendly, though her being short staffed, she got me on my way very quickly. The night-time check in attendant was equally courteous.

Customer service was exceptional

Michael Richmond was the person who helped us, he was very courteous. he explained everything in detail and got us in and out quickly. when we took the trailer back it was unloaded quickly and I was on my way.

very helpful

Fast and easy.

Easy online check in, friendly and helpful employees, equipment clean and well kept! Would recommend this location for any uhaul needs.

Everyone I met was an absolute delight

Great service A++

The staff were helpful.

Michael was very helpful in showing us the storage area and with the U-haul return.

Drop off was fast and easy. Did a quick inspection and was unhooked and gone in less than 3 mins. Faster than NASCAR Pit Crew

Nothing the GM Tammy was freaking AMAZING Best UHAUL Experience ever!!!

Very good people

Keep doing what you are doing -- excellent personnel, equipment, facilities, and service.

Both Michael and Matthew were awesome! The pick up and drop off process was quick, friendly, and simple. I rented from this location a few years ago and the its clear that management has made significant changes. Great experience!

Check in was fast & easy by manager Mike.

This location always does a terrific job for us.

I did not receive my dolly then I was charged a $20 fee for not checking the uhaul back in and I did

Keep doing what you're doing! This rental had to be the easiest I have ever experienced! I have never rented a U-Haul or Passenger vehicle with such ease. Very friendly staff!

The worker couldn't even hook up the lights correctly. Had to hook them up after i got home with the tailor myself.

The truck I picked up smelled like cat piss. Someone must have smoked crack in it. Truck was clean just stunk bad.

I was told a lock would be inside and it wasn’t. I had to go get one from across the street. It was very hard to maneuver through the narrow passages with large items. It was horribly inconvenient with no outside access. They do offer carts and have a friendly staff. I would only recommend this storage facility for small items. It is definitely not the route to go if your moving a house full of furniture!

Easy drop off process. Very professional

I was overcharged. I was late because I was locked out of the Uhaul storage. The general manager literally said it would be ok to be a little late, because of this. It wasn't even an hour late and I was charged another day of rental and insurance fees. I would of rather kept the truck another day to keep moving if I knew I was being charged! I am most upset because I was assured I wouldn't be overcharged and that it would be sent back to my bank and it wasn't. There was also a huge lack of communication between the staff members. I got called by an employee asking about the return immediately after talking to the manager and being told it was fine. I told him that I had spoken to the manager already. He verified and apologized and yet I was still double charged. Also whoever had my truck before me smoked heavily in it. It reaked of cigarettes. The employee who walked me to the truck even noticed it.

The new owners at Cape Girardeau's Uhaul are both very helpful and careful to make sure all our needs have been taken care of. The equipment and the location are kept very clean and orderly, I cannot tell you when I have had a more pleasant experience renting a truck.

The staff were very helpful and provided great customer service. Everything was ready when we got there. We appreciated their help so much!

Michael Redmond did an outstanding job and at the same time was training a new associate. Made the experience very enjoyable.

Easy checkin!

Best uhaul location ive ever been too

Workers and manager were excellent

Always a good experience at this location everyone is friendly and helpful

The staff at U Haul were helpful, friendly and professional. I highly recommend them.

Wonderful experience, they go out of their way to accommodate their customers when they are able. Very gracious when I accidentally stored my property in the wrong unit and accommodated my requests. Highly recommend!

Overall I was very satisfied until I checked out on 8.19.20 Office was under staffed, long line manager Tammy as for my unit number asked if it was out I said yes, next day 8.20.20 I get charged for another month. Tammy even called me on 8.22.20 to see if I had checked out. Customer service text Tammy to call me to give me a credit but I still haven’t heard from her.

They were helpful and friendly. The whole experience was very positive.

Great experience

I want to add that I had an absolutely wonderful customer service experience with these folks. Even the only one hiccup with a billing mistake was taken care of with swift professionalism with a phone call. The manager and staff were outstanding. Ty

Storage unit came with one month free rental after reserving a moving truck. We only needed the unit for one month. Great deal for us.

Very good service 👍

Clean carts available

Excellent service.

The man who helped me was very pleasant and responsive.. he was also all about the 6ft distance between us costumers..

Everyone was friendly, helpful and quick to help.

The facility manager was very helpful and friendly!

The only reason the facility was not clean and well maintained, was due to the fact that it is undergoing remodeling. The young lady that assisted me was new, and she did a fine job. I commented on how well she did with all the construction noise going on. She was very friendly, and helpful. I highly recommend U-Haul, and will continue to be a customer with you!

My experience was great with thr exception of one of the gentlemen not making sure the storage I reserved was still available. Apparently, someone moved into the storage and nothing was said.

Courteous and very helpful

I think he is the right person for the job he was nice to everybody and you don’t see that now days.

The guys there are great. Very helpful.

I Would Recommend To Friends And Family

My experience was phenomenal! I was able to turn in my trailer rental at the Cape facility; I lost the key to my trailer and the staff helped me with that too! I also got a unit for one month free!

The team there is amazing, and the General Manager is awesome he’s very helpful with everything you need and ask. #Teamu-haul wonderful family oriented crew, I’ll continue doing business there.

Nice place to rent. Good to have a free Rental thanks

A bird managed to tear through the ceiling of my 5x10 storage unit. The ceiling seemed like nothing more than some cheap fabric. There was bird poop, feathers, and straw all over my stuff.

Good squad of people. Always helping me out.

Received service expected

The door to my unit was so hard to open an average female could not have done it. A concrete "wedge" at the entrance would ease getting a hand truck in/out of units

Thank you for all thw amazing help during this crazy transistion to our new home. <3

It was a very clean unit and the staff was very friendly

All good

No worries

I was not happy with renting a truck this time it was extremely high. But I will definitely rent a truck in the near future. Because I use you all often.

The customer service representative who helped me at the Cape store was wonderful! He was polite and very professional. I was much pleased. :)

I appreciate all that the staff did over the time that I rented a storage unit. My only negative was how U-Haul the company would do automatic withdrawal without my consent.

Everything went smoothly. Staff were helpful and friendly.

The gentleman that has helped us several times at this location is STELLAR. I believe is name is Mark and he's always very friendly and helpful.