Customer Reviews for U-Haul Moving & Storage of Cape Girardeau

3,586 reviews

740 S Kingshighway St   Cape Girardeau, MO 63703
(On the corner of Shawnee Pkwy and S Kingshighway)

(573) 334-3348

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(573) 334-3348

740 S Kingshighway St
Cape Girardeau, MO 63703
(On the corner of Shawnee Pkwy and S Kingshighway)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

It was a very easy move-in. The staff was helpful and very friendly and approachable. That is a ‘must’ for anyone who works with the public on a daily basis.

Dianna J.  |  First Impressions 
Rating:
5.0

I had no problems, thanks for the help

ERIK B. 
Rating:
5.0

Customer did not leave a comment.

ethan W. 
Rating:
5.0

Customer did not leave a comment.

paul S. 
Rating:
5.0

I personally met with the owners. They were so very helpful when I returned the truck (my first truck rental). I love dealing with people who love what they do! It was a wonderful experience all of the way around.

Dianna J. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
3.0

Customer did not leave a comment.

Caleb P. 
Rating:
4.0

The woman working when we dropped the truck off, brandy, was super nice and helpful! She was very outgoing and funny, and made the drop off a breeze!

David H. 
Rating:
4.0

Customer did not leave a comment.

Clifton B. 
Rating:
5.0

Customer did not leave a comment.

Susan O. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
5.0

Customer did not leave a comment.

zeno B. 
Rating:
5.0

Everything was fine, your agent was both smart and pleasant. Thank you!

Martin W. 
Rating:
5.0

Customer did not leave a comment.

Nicholas A. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Brandi did a super job in Cape Girardeau!! She represents Uhaul superbly!! Reward her! Cheers, Dr Larry Dean in San Diego

Larry D. 
Rating:
5.0

Very helpful Dark haired, tall younger gentleman was extremely customer friendly..had just drove from Florida to Cape Girardeau and we didn't even ask for his help, he assisted right away when he could tell I wasn't getting into unit building..thanks for the help!!!

Lisa R. 
Rating:
5.0

Customer did not leave a comment.

paul S. 
Rating:
5.0

Customer did not leave a comment.

paul S. 
Rating:
5.0

Customer did not leave a comment.

carol H. 
Rating:
5.0

Customer did not leave a comment.

Matthew T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kimberly B. 
Rating:
1.0

They was very rude and unprofessional will never use them again!

cassandra M. 
Rating:
4.0

Customer did not leave a comment.

David M.  |  Overall Experience 
Rating:
5.0

Just had a taillight issue but got it sorted

Benjamin K. 
Rating:
5.0

Customer did not leave a comment.

tiearra D. 
Rating:
3.0

The truck I was given was not well maintained. The engine light was on but I was told it was fine. It ran very rough and shuddered off and on while driving. Glad I was not making a long distance move because there's no way I would've driven it like that for very far.

Lori E. 
Rating:
1.0

Customer service was very poor. Ended up paying for mileage and fuel I didn't need. The general manager has no clue about how to do her job.

Tyler P. 
Rating:
1.0

The manager was extremely rude on the phone and in the store. I would've never put up with that disrespect if I didn't need the truck that day. Also when I called to reserve the truck for a 2nd day the woman that I talked to was very hateful. I never leave feedback but this was an extremely negative experience. Someone needs to check in this store.

Christopher B. 
Rating:
3.0

Customer did not leave a comment.

Allen D. 
Rating:
3.0

I had a 20' truck reserved 6 months ahead. They called me the day before pickup and said they had no 20' trucks. When I arrived on pickup day, there were several 20' trucks. I was told they had no 20'ers for one way rental. I was given a 26'er for same price - roughest riding truck I have ever driven, 700 miles of bouncing from Jackson, Mo to Dallas, Tx. The 20'er was oversized alittle so the 26'er was barely half full. I assume under loaded was the cause of roller coaster ride. Can I count on getting what I reserve? What value is there in making a reservation from U-haul? Apartment complexes do not provide adequate space to maneuver whole house movers. Was refusing me the 20'er a company policy or that location's decision? Either way, I have lost the comfort I had in knowing I can count on U-haul.

James T. 
Rating:
5.0

Customer did not leave a comment.

russell H. 
Rating:
1.0

I came to rent a trailer. The employee ran the hitch into the back of my 4 runner leaving a huge dent. I have not heard anything back from uhaul about repairing it or paying to fix it

anthony W. 
Rating:
5.0

Customer did not leave a comment.

paul S. 
Rating:
1.0

Because they had my phone number wrong in they computer and once I got a hold to the lady and talk to her about my storage she still wanted auction off my stuff then she said she will call me so we can work out a payment plan she never did because she told me they won’t let them stop the auction cause they already had set a date on it

lori v.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kim W. 
Rating:
4.0

We paid for sept and checked out 2 days after so ee on used 2 days of the month but no kind of refund

don h.  |  Overall Experience 
Rating:
4.0

Didn't get trailer I wanted. Had one with a tail light bulb out so had to take smaller one.

Donald S. 
Rating:
5.0

Customer did not leave a comment.

james K. 
Rating:
5.0

Customer did not leave a comment.

paul S. 
Rating:
5.0

Customer did not leave a comment.

paul S. 
Rating:
5.0

Customer did not leave a comment.

Donald A. 
Rating:
5.0

Customer did not leave a comment.

paul S. 
Rating:
5.0

Customer did not leave a comment.

Luther S. 
Rating:
5.0

Customer did not leave a comment.

paul S. 
Rating:
5.0

Customer did not leave a comment.

paul S. 
Rating:
5.0

Very helpful and friendly. Appreciate the great customer service!

Amy G. 
Rating:
5.0

Keep doing what you do now!

Lawrence K. 
Rating:
5.0

Customer did not leave a comment.

Cheryl M. 
Rating:
4.0

Customer service at the Cape Girardeau location was excellent...the app, not really. National customer support took nearly 30 minutes to answer why I couldn't check in with the app. The U-Haul app would NOT let me past the 'upload pictures' portion of the return, which meant I could not check out properly. Every time I would try to take pictures, whether using flash or not, the results were the same on the app...I could not proceed. From the view of my phone, the pictures were clear every time. Again, my complaint is only with the app.

John M. 
Rating:
4.0

Customer did not leave a comment.

Kimberly G. 
Rating:
5.0

Customer did not leave a comment.

Ann S. 
Rating:
5.0

Customer did not leave a comment.

paul S. 
Rating:
5.0

Do you have a great customer service the young lady that worked me was terrific.

Kimberly D. 
Rating:
1.0

My son when he picked up the truck was treated rather rudely by the associate. I have also emailed UHaul with my dissatisfaction with this rental experience! Terrible customer service!

Michael B. 
Rating:
4.0

Truck availability

Seth C. 
Rating:
5.0

Customer did not leave a comment.

doug e.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicholas B. 
Rating:
5.0

The unit was clean, secure and easy to use. The staff was very friendly and helpful and I would recommend this place to anyone else who needed the service.

DONALD C.  |  Overall Experience 
Rating:
5.0

Nothing

nester L. 
Rating:
3.0

Customer did not leave a comment.

Jason W. 
Rating:
5.0

Your store manager she is so awesome thank you so much for everything you did for me your awesome in my book

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Norma M. 
Rating:
5.0

The U-Haul experience was great. However, I hired some movers using the move help link on U-Haul's website. The movers never showed up. Whatever you do, do not hire these people.

Joel V. 
Rating:
5.0

Customer did not leave a comment.

paula H. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

paul S. 
Rating:
3.0

Customer service is lacking. However they r willing to make it right but who cares if it is half way through the rental. Needs some improvement

Lewis A. 
Rating:
5.0

Customer did not leave a comment.

Flora D. 
Rating:
2.0

I was charged almost twice as much for the same equipment at the Cape Girardeau, MO location as I was at the Brunswick, Maine location. Also the Cape Girardeau, Missouri location is the ONLY location that charged me a fee for loading or unloading my vehicle from the tow dolly. We are pleased with U-Haul in general, but won't be using or suggesting the Cape Girardeau, Missouri location in the future.

TIMOTHY C. 
Rating:
1.0

I was treated like a criminal. When I returned my rental I was informed that I had to pay extra for Miles in which I'm still not sure how 100 extra miles cost $173.00. The lady that checked me in told me the total, my ride needed to pull around and park because her vehicle was about to die and i needed to transfer money from savings to checking. I told the worker to hold on a min and my ride pulled off to go park on the side of the building to get out of the next customer who was behind us returning their rental. Before we got around the building your employees had formed a chain as if they were stopping us from leaving. We weren't leaving! I felt as if this is totally rude and unacceptable.

Sarah H. 
Rating:
5.0

Customer did not leave a comment.

Veronique S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jim M. 
Rating:
5.0

Customer did not leave a comment.

Timothy W. 
Rating:
5.0

Customer did not leave a comment.

HASKELL S. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER B. 
Rating:
5.0

Customer did not leave a comment.

paul S. 
Rating:
5.0

Customer did not leave a comment.

paul S. 
Rating:
5.0

Customer did not leave a comment.

Jason O. 
Rating:
4.0

We found mouse poop in our unit and on several of our belongings.

Andrew L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terry M. 
Rating:
5.0

Staff was friendly, coureious, and professional in every way!!

James B. 
Rating:
5.0

Customer did not leave a comment.

Johnnie P.  |  Overall Experience 
Rating:
5.0

Very good service, great communication and use of text messaging to speed up process. Very polite staff.

Joshua C. 
Rating:
4.0

Brandi was very polite and the picture of efficiency during my rental pickup. Keep up the hard work; it is appreciated by your customers!!!

Jillian B. 
Rating:
5.0

Customer did not leave a comment.

paul S. 
Rating:
5.0

Customer did not leave a comment.

ann S. 
Rating:
4.0

Available 6x12 had a couple issues. Tammy and Brandy did everything they could to help. Overall good experience with staff very helpful and engaged.

Andy M. 
Rating:
5.0

Tammy the manager goes above and beyond to accommodate customers.

James H. 
Rating:
5.0

The lady who checked me in and out (I'm so sorry I forgot your name) was super sweet

Veronika B. 
Rating:
5.0

Customer did not leave a comment.

Ryan H. 
Rating:
5.0

Just keep up the good work. Everyone and the service was great.

DONALD C. 
Rating:
5.0

Customer did not leave a comment.

paul S. 
Rating:
5.0

Customer did not leave a comment.

Jessica F. 
Rating:
5.0

Customer did not leave a comment.

paul S. 
Rating:
5.0

Very helpfull

erik w.  |  First Impressions 
Rating:
5.0

No problems!

David M. 
Rating:
5.0

Customer did not leave a comment.

TRACY H.  |  Overall Experience 
Rating:
4.0

Only complaint is that I was able to reserve a unit online but when I got to the office I was told there weren’t any of that size available even though I was able to reserve online. I asked if I could rent the larger unit that was available for same price as small unit that i reserved online but was told I could not.

tricia m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

paul S. 
Rating:
5.0

Customer did not leave a comment.

Timothy C. 
Rating:
5.0

Customer did not leave a comment.

paul S. 
Rating:
5.0

Customer did not leave a comment.

paul S. 
Rating:
5.0

Customer did not leave a comment.

paul S. 
Rating:
3.0

Owner canceled reservation-because I was almost 2 hours late- despite telephone conversation confirming that I would indeed be there. Interior of trailer was not clean. Owner made hitch but made no effort to check lights

RONALD R. 
Rating:
1.0

Had too hook up and show the employee how to even put a Hitch in when walked up the receiver was upside down and pulled out and straight back in didn't even go a block returnd and still am not able to get back my deposit.. it's been a week now

Kerri W. 
Rating:
5.0

Customer did not leave a comment.

paul S. 
Rating:
5.0

Customer did not leave a comment.

paul S. 
Rating:
5.0

Customer did not leave a comment.

paul S. 
Rating:
5.0

Customer did not leave a comment.

paul S. 
Rating:
5.0

The staffer who assisted me in checking out the uHaul truck was friendly, professional and highly competent. She offered sound moving advice and made the process a breeze. When I called the next day to ask for more time with the truck, I once again received great customer service from a different staff member and was only on the phone for a brief time. I was extremely pleased and appreciate how simple the rental process was thanks to such awesome service. Thank you!!

Rachael L. 
Rating:
5.0

Very nice staff

Shane M. 
Rating:
5.0

Brandi is the best. Great service and attitude.

DOUGLAS H. 
Rating:
4.0

Customer did not leave a comment.

Shawn B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jami H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAWN B.  |  Overall Experience 
Rating:
4.0

For a storage facility, this place was probably well above average. Just hate using any type of storage. But this is a temporary situation and I will live (despite the feeling that "I will die without my things".)

ELAINE K.  |  First Impressions 
Rating:
5.0

This was a wonderful experience from your staff I'd tell everyone to use equipment here. Your staff is top notch

Elfie E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

chris c.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nina S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BILLY M.  |  First Impressions 
Rating:
5.0

Nice people and nice place.

robert k.  |  Overall Experience 
Rating:
5.0

Very nice service.

Jan M.  |  First Impressions 
Rating:
5.0

Everything was good!

doug e.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tiffany g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mellissa o.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KEVIN M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jacquelyn K.  |  Overall Experience 
Rating:
2.0

The staff was friendly and helpful, but the access was difficult. The code wouldn't disarm the alarm even after system reboots and changing the code. The alarm goes off every time we attempt to access the unit.

Jennifer M.  |  First Impressions 
Rating:
5.0

Tammy and Michael were fantastic! I was very happy with the clean and well secured storage.

connie d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jim e.  |  Overall Experience 
Rating:
5.0

Tammy and Mike were nice and very helpful.

erika r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

josh m.  |  First Impressions 
Rating:
5.0

These people are probably the best staff I have ever had the pleasure of dealing with, with U-haul.

robert k.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

keri h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debby M.  |  First Impressions 
Rating:
5.0

The new owners of this location were fantastic! Incredibly nice and very helpful. The storage units are immaculate. Externally nice!

terry z.  |  First Impressions 
Rating:
1.0

The unit was too small for all of my furniture. Instead of getting one big locker you guys gave me two small lockers. I called and tried to switch the units but the customer service could not help me.

DEMARCO M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

keri h.  |  First Impressions 
Rating:
5.0

Uhaul of Cape Girardeau was great. The employees were very nice and helpful throughout my stay and even more so when getting our truck.

devante b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark P.  |  Online Move In 
Rating:
5.0

Tammy is awesome!

Rhonda N.  |  Overall Experience 
Rating:
5.0

The whole crew at this location always makes our experience fast, easy, and comfortable. The storage unit was easily accessible and everything was very clean. Thank you!

Abby S.  |  Overall Experience 
Rating:
1.0

I wouldn’t refer my worst enemy to get a storage through this company especially the one in cape they don’t never answer the phone then when they do they have you on hold for over 30 minutes they are all rude

chasity s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeff B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shanice R.  |  Overall Experience 
Rating:
5.0

Excellent service

Jeff B.  |  First Impressions 
Rating:
5.0

Tammy & Michael was very helpful, friendly & respectful I would highly recommend them

Shanice R.  |  First Impressions 
Rating:
5.0

We had an excellent experience with U Haul! Tammy and Michael were very friendly and helpful. It was a pleasure to work with them. I'd highly recommend them to anyone needing storage.

Mary O.  |  Overall Experience 
Rating:
5.0

Michael was very helpful in showing us the storage area and with the U-haul return.

sabrina y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ronald J.  |  First Impressions 
Rating:
2.0

I was told a lock would be inside and it wasn’t. I had to go get one from across the street. It was very hard to maneuver through the narrow passages with large items. It was horribly inconvenient with no outside access. They do offer carts and have a friendly staff. I would only recommend this storage facility for small items. It is definitely not the route to go if your moving a house full of furniture!

Christina W.  |  Overall Experience 
Rating:
5.0

The staff at U Haul were helpful, friendly and professional. I highly recommend them.

Mary O.  |  First Impressions 
Rating:
5.0

Wonderful experience, they go out of their way to accommodate their customers when they are able. Very gracious when I accidentally stored my property in the wrong unit and accommodated my requests. Highly recommend!

John A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Candace B.  |  Overall Experience 
Rating:
5.0

Great experience

FELIX G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

carlton w.  |  First Impressions 
Rating:
4.0

Clean carts available

Kay T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

denise w.  |  First Impressions 
Rating:
5.0

I think he is the right person for the job he was nice to everybody and you don’t see that now days.

barbara w.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top