Customer Reviews for U-Haul Moving & Storage of Capitol Hill

12,853 reviews

26 K St NE   Washington, DC 20002
(@ 1st Ne)

(202) 289-5480

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(202) 289-5480

26 K St NE
Washington, DC 20002
(@ 1st Ne)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Catherine S. 
Rating:
3.0

Location convenient. Customer service lacking

Ami C. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

They're very pleasant and im extremely pleased with how helpful the staff was

RACHAD M. 
Rating:
5.0

Customer did not leave a comment.

Gabriel I. 
Rating:
1.0

Everything went horribly and I tried to complain about it but it's impossible to connect with a real person through any of your contact channels. Overall it was a horrible experience and I'll make sure to explore alternatives the next time I need a similar service.

Diego S. 
Rating:
1.0

The man who was guiding people out of the lot helped me maneuver out of the comically tight parking space, and then made me listen to a speech about how little he makes and lives in government housing and then ASKED ME FOR MONEY. I understand the desperation of his situation, but asking a customer for money after they shelled out a bunch to rent a car is not appropriate. He was incredibly rude about my inexperience with driving the 9' van and kept asking me why "I couldn't figure it out" and said, "you got a license, don't you?" Then when I returned to drop off the car, he "helped" me park it but kept mocking my anxiety over maneuvering the car without great visuals of the periphery and bumpers. I scowled and retorted that I wasn't used to driving such a big van with minimal rearview vision, and as I walked away he said "damn b*tch, f*ck." Never coming to UHaul again.

Simone C. 
Rating:
5.0

Team in the pick-up and drop-off lot were very friendly and helpful! They deserve a huge pat on the back!

thomas H. 
Rating:
5.0

You all were great! The manager was extremely helpful and got a very large number of customers checked out quickly, so the wait was quite short despite a long line.

Carter S. 
Rating:
2.0

Storefront separated from drop off zone by another business. Son got there just before me and the male employee at drop off yelled at him to move. When told I was just around the corner and he was waiting from me he was told tough, drive around until she is here. There is no place at drop off for someone to wait for driver to retrieve driver and belongings (we had our personal moving equipment in the rear of the UHaul). Personnel could have been more polite and a waiting location would be helpful. He could have politely directed my son to the storefront parking but only yelled at him. They were polite to me at drop off.

Shelly H. 
Rating:
5.0

Customer did not leave a comment.

Imani C. 
Rating:
5.0

Customer did not leave a comment.

Rabia B. 
Rating:
5.0

Customer did not leave a comment.

Corey G. 
Rating:
4.0

Customer did not leave a comment.

Brent W. 
Rating:
2.0

Driver's seat broken, Driver's door didn't close all the way, truck engine very loud when you excellurated on gas petal, you had to giggle the key in order to turn on the truck., tuck almost turned off with air-conditioning on. Very bad experience.

sharon W. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey D. 
Rating:
5.0

Smooth process nice customer guys. GREAT SERVICE.!!!!!!!!!

ANTHONY W. 
Rating:
5.0

Customer did not leave a comment.

Sylvia J. 
Rating:
4.0

Customer did not leave a comment.

Stephen D. 
Rating:
3.0

I checked in online but still had to go inside to check in and finalize. There is no sign where to go so I spent 15 minutes walking around the parking lot. No one from U-Hall was present. Returing was likewise confusing.

Mel N. 
Rating:
5.0

Customer did not leave a comment.

JosephV D. 
Rating:
4.0

Was missing the furniture pads that we had on our order and we were charged for them, but otherwise was a seamless process.

Anna H. 
Rating:
3.0

Customer service and parking

Nysheka M. 
Rating:
1.0

Stop letting people extend their reservations without considering the next customer that you confirmed the rental to. I confirmed several times, in advance, my rental would be ready for pick up at 9am and the day before I was told my reservation will not be ready until 1pm. This caused several delays in my move and hundreds of dollars. I will NEVER recommend this location or uhaul at all.

Luz V. 
Rating:
5.0

Customer did not leave a comment.

TODD P. 
Rating:
5.0

Customer did not leave a comment.

Marcus M. 
Rating:
4.0

I chose the 24/7 mobile pick up but still had to wait in line at the desk to get my keys. I suggest making it clearer that waiting in line is still required for people who chose the mobile pick up or fix it so that you don't have to wait in line and cause delays.

Benjamin S. 
Rating:
5.0

Customer did not leave a comment.

Dianne T. 
Rating:
5.0

Everyone was knowledgeable, helpful and so nice! I went out of my way to rent at this location! Well done! Thank you!!

KELLY L. 
Rating:
5.0

Customer did not leave a comment.

Benjamin N.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Stephanie R. 
Rating:
5.0

Install backup cameras in all rental vans (at a minimum, back up alert system). Several of the vehicles I have rented from other companies had back up cameras that were wired into the rearview mirror. Great tool for someone trying to back into a tight space with no help. Install a screen that is Apply Carplay compatible for navigation purposes. Without this basic technology, U-Haul is kind of stuck in the last century.

Tom L. 
Rating:
5.0

Close by perfect

MANUEL G. 
Rating:
4.0

Customer did not leave a comment.

Todd B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JACOB W.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Celestina R. 
Rating:
5.0

the attendant working at the time was super helpful and nice :)

Valeria P. 
Rating:
3.0

Customer did not leave a comment.

Vincent M. 
Rating:
1.0

My experience with Uhaul was absolutely terrible. I reserved a truck for 11:30am. When I arrived, everyone was told that “reservations in the past 3 days can't be honored.” Even though many many customers already had reservations, we were turned away. This is unacceptable, embarrassing, and does not fulfill the contract uhaul is advertising by promising someone a vehicle and subsequently routinely not providing it.

Ezra H. 
Rating:
5.0

It was perfect

THOMAS O. 
Rating:
4.0

Customer did not leave a comment.

Haolin M. 
Rating:
4.0

-The Uhaul's mirrors were not in a good/proper position when I picked up the vehicle. It took trial and error -- after driving some -- to make sure I had the blind spots covered -The Uhaul location allowed me to order a furniture dolly even though there wasn't one available

Leah D. 
Rating:
5.0

Customer did not leave a comment.

Joe O. 
Rating:
2.0

Customer did not leave a comment.

REBECCA A. 
Rating:
1.0

This was a terrible customer service experience from start to finish. Our original reservation in Falls Church, VA was cancelled on us at the time of pickup (zero notice on move day). We were then downgraded from a 20 to 15ft truck at a location 30 min out of our way in DC. Upon arrival the desk had "no trucks idk". After calling uhaul support they contended with the DC location until they finally looked out the back door to find said truck. Once booked the desk clearly stated that we did NOT have to return the truck to the DC location and that it was a one way trip. When dropping off the truck at the Warrenton, VA location we are told it was actually an in town contract (Uhaul error) and that we will need to drive 1.5 hours back to DC to drop it off (which made us late for our drop off time). Worst of all the customer service manager I pleaded with on the phone for help was very rude and insulted my integrity. She then offered zero help or empathy to our situation. NO customer should ever be spoken to the way she spoke to me (regardless of circumstances). I pray that I just had an isolated bad experience but I doubt it. If Uhaul is operating like this holistically then you guys are in trouble as an organization. Step it up. -Ellis

Ellis D. 
Rating:
3.0

Make parking easier in the lot. It was difficult to park when I got back from moving what I had to move.

Jeff L. 
Rating:
4.0

Stagger pickups. Everyone had a 9 o'clock pickup and the line was an hour long.

Max E. 
Rating:
2.0

Customer did not leave a comment.

Nicholas S. 
Rating:
5.0

While the two persons that I interacted with at this location and the person at the drop off location in Durham were top notch and help me with all my problems. The experience with this reservation couldn't have been worse. A reservation made months ago was changed I suspect by a person in the scheduling/traffic that called me and inform me of a change in pickup location (not a big deal) without making abundantly clear that she had changed the time of the reservation from 8am to 3pm (a huge deal). Trying to call to change it back got me, I suspect, the same person being rude and telling me nothing could be done. Furthermore this person, that the employees I saw in person told me needed at least retraining, assigned me a truck that was supposed to be returned at 3pm, that is the same time I was supposed to pick it up. Obviously it wasn't available and making my pickup even later. Forcing to make the long drive at night and the unloading of the truck the next day. Upsetting all my plans. Luckily the people at both locations where super helpful because the people online and by phone seemed to be against me every step of the way.

Alfredo O. 
Rating:
2.0

Have vehicle available that was reserved. Customer should not have to go from 1 location to another to get a vehicle only to have to take a different truck than originally requested.

Andrea L. 
Rating:
1.0

Certain members on staff at this location are rude. The best improvement is to get rid of them and replace them with individuals that want to do their job and take pride in customer service. The service I got at this location poor. I will NEVER rent from this location again

Shayna S. 
Rating:
4.0

It took a while to figure out where the key Dropbox was located

Paul M. 
Rating:
3.0

Was told there was half a tank of gas in vehicle. After pulling out of parking lot, tank dropped to between 1/4 and 1/2. Drove 25 miles total, put 3 gallons of gas in vehicle and still got charged $9 for 1 1/2 gallons. Person at front desk very helpful when checking in

Joel R. 
Rating:
5.0

This location and employees are A+ however I haul in general left much to be desired. I made a reservation a few weeks before needing the truck. I reserved a 17' truck for 24 houses. When I got to the location at 9 am they said they had no trucks they could give us not any other location. Thankfully the women helping us was nice enough to let us take a truck as long as we returned it by 5 pm. But we got no call from u haul saying that they did not have enough inventory. Very disappointed in thanks lack of transparency and customer support on a higher level(not the store employees as they were all life savers). I will definitely look at other companies from now on.

Alexa C. 
Rating:
3.0

Like most everything it's expensive. I don't like having a rat feeding station in my locker. Nothing like giving the rats an invite to come in. Better places to put them

Mary T.  |  First Impressions 
Rating:
2.0

I had reserved a 10' U-Haul from 1pm-530pm. When I got to the location, the staff informed me that there were no 10' U-Hauls left and that the only option was a 15' U-Haul from 1-4pm. This was very stressful since my time was cut by an hour and a half. I had to quickly unload everything from the U-Haul in order to ensure that the U-Haul was returned by 4pm. This meant that my belongings were on the street instead of a vehicle. The policy states that if my reservation was not available, I would be refunded $50 so I am requesting that this error be reviewed.

Henry L. 
Rating:
1.0

I was scammed and forced to pay more money after I had no decision on how many miles I was permitted to drive. I drove the route as described with minor stops (i.e. GAS) and yet I received a $55 charge on top of the approx. $300 rental cost. These fees are WRONG.

Sabriyya P. 
Rating:
3.0

Customer did not leave a comment.

Matthew S. 
Rating:
4.0

I rented a 10' truck. Problems turning the ignition on... Had to "jiggle" to get the engine on. Other than that, all went well and the truck was clean.

Joanne W. 
Rating:
5.0

Make sure the link for verifying the condition of rental material goes through before you leave. If not for the graciousness of the store team, I was facing a larger bill than I should've faced (mileage on file was not actual mileage on truck).

John F. 
Rating:
5.0

Was helping my daughter with a very short move. Picked this location for its convenience right in the neighborhood. Service was courteous and efficient. The only issue was lack of availability of a furniture dolly, which I had reserved. None were available at pickup. We substituted an appliance dolly and it worked out ok, but that's a glitch that could be corrected.

Richard K. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH T. 
Rating:
5.0

Great service. Quick and easy

Robert M. 
Rating:
2.0

I rented 24 furniture pads and furniture and regular dollys. None of which was in my truck. I didn't find out until after I drove home, opened the back of the truck, and found nothing. I had to drive back to the store to get them. This was unacceptable.

Janette R. 
Rating:
5.0

Customer did not leave a comment.

Cihat K. 
Rating:
5.0

Customer did not leave a comment.

Joe O. 
Rating:
5.0

This has nothing to do with this location. Wayne is amazing. My gripe is with the national component and the way that I had requested a 20 ft truck and only got a 15 ft truck. Thankfully Wayne helped me work it out.

Lisandro S. 
Rating:
1.0

My truck was not available as scheduled. It was parked and surrounded by 6 other trucks, making it inaccessible at 6 a.m., during my pickup time. Customer service was unable to help me and instead I had to wait until the store opened for an attendant to figure something out. He was able to get me a different truck, but was unable to supply me with the dolly I ordered. He said he would remove it from my reservation. He didn't and I was charged for the two day rate for equipment I didn't receive. UHaul has also not honored their $50 guarantee. For making me late to my appointment with my movers and for charging me for equipment I didn't receive, Uhaul should really be ashamed of this poor faith business practice.

Gilberto H. 
Rating:
5.0

Customer did not leave a comment.

Roberto R. 
Rating:
5.0

Customer did not leave a comment.

daniel C. 
Rating:
5.0

Customer did not leave a comment.

Steven P. 
Rating:
5.0

Customer service was great

Joe O. 
Rating:
5.0

Keep up the good work. The guys receiving trucks were helpful and easy to talk to.

Rolf L. 
Rating:
5.0

Customer did not leave a comment.

LATORY P. 
Rating:
5.0

The App and website are TERRIBLE! I spent literally hours first to create an account, and then to check out. Your IT problems go beyond: I received an SMS with the reservation at a different location and different hours (thankfully I only paid attention to the email). If you want more info about your App and website problems you can write to me. Claudio.alatorre@gmail.com

Claudio A. 
Rating:
3.0

Moving service (movers that Uhaul recommended) were absolutely terrible.

Ashley A. 
Rating:
3.0

Building is hard to find, especially walking from N. Capitol St. The building is not visible from the parking lot and there is no U-Haul sign on the front of the building. Smart phone check-in can be confusing. Customers should arrive at least 15 minutes early to start checking in.

Benjamin G. 
Rating:
2.0

Did not see office when dropped off at carpark. needs a sign Automated check in should be better organized to set up in advance, at least for verification

Richard M. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
4.0

Customer did not leave a comment.

Tim B. 
Rating:
5.0

Customer did not leave a comment.

Devan B. 
Rating:
5.0

I last minute needed to book a U-Haul and was so grateful I was able to do so! The online reservation was pretty easy and the employees were helpful.

Hanna Z. 
Rating:
1.0

that customer today she very bad actitud so bad not professional don't talk the right way never again coming to this place

mario E. 
Rating:
5.0

Excellent service at check out and check in!

Vanessa R. 
Rating:
5.0

Customer did not leave a comment.

Stephen B. 
Rating:
5.0

Customer did not leave a comment.

Kathleen G. 
Rating:
5.0

Customer did not leave a comment.

james B. 
Rating:
5.0

My experience was excellent!!

Ty D. 
Rating:
5.0

Hired a 9' cargo van for 4 days for an apartment move interstate. The process of renting and the equipment was great

Eduard S. 
Rating:
3.0

Drop off was pretty easy.

Kevin K. 
Rating:
4.0

Customer did not leave a comment.

Erin M. 
Rating:
3.0

Customer did not leave a comment.

RICK K. 
Rating:
4.0

The staff at the location were extremely friendly and helpful, and played great music! They improved my experience and made me likely to use the location again.

Edward C. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

addison G. 
Rating:
4.0

A quick explanation about when picking up, not just if you cant find or access your vehicle, but if your vehicle is blocked, to keep refreshing until you get one that isnt blocked. Didnt know I could do that but lucky my other driver knew. Also, better dropoff instructions as the dropoff area was entirely blocked after closing so i had to enter the exit driveway to get my truck into the lot.

Andrew C. 
Rating:
5.0

The staff assisted me in every way, making the out of state experience amazing , safe and comfortable. Thanks again.

William B.  |  First Impressions 
Rating:
5.0

Fast and easy

Mitchell D. 
Rating:
3.0

Customer did not leave a comment.

John D. 
Rating:
1.0

I signed up for the 24/7 truck share for a 7am pickup. I arrived at 6:55 and both the entrance and exit to the lot were blocked with other vehicles—making it impossible for me to get off the lot. That said, I did go ahead and complete the check-in and payment so I could get my key. Regarding check-in: It was frustrating. I had to provide two alternate contacts and I did not know (and I don't recall being informed ahead of time) that this was required. I had to call people multiple times to get them to wake up for the verification call. After check-in, I noticed clothes hanging on the side-view mirror of the truck. After a few moments, a homeless man woke up from inside the cab. Up to this point, I had to wake people up for a verification process I didn't know was required, there was a homeless person asleep in the cab, the lot was blocked, and the office was closed until 9am (I was scheduled to have movers come at 8:30am). Finally, when I opened the back of the truck, the furniture dollies and utility dolly I ordered were not there. I called customer service, but they weren't able to do much as the store was closed. The manager (or at least who I think was the manager) arrived around 8am. He was not empathetic to the situation and was not interested in helping. He did, however, move the vehicles blocking the exit and, by this point, the homeless man had left the truck. His response to the homeless man was "Yeah, we have a big homeless problem here and they use the trucks for shelter." My question is "Why wasn't the truck locked?" When I broached the subject of a price adjustment to accommodate for the late pickup and missing equipment, he said he had "other stuff to do" to open the store and that it would be about 20 minutes before he could help me. (I will also mention that there were 3-4 other customers on-site by this point trying to get their 24/7 trucks, as well.) As I had already pushed back the start time for my movers once, I had to leave to get to them on-time. The cab of the truck was dirty, presumably from the homeless man, and there was water in the door handle. Unfortunately, the experience and subsequent service were poor. I don't want to see businesses or employees be unsuccessful, and I hope this location is able to make positive changes.

Clay M. 
Rating:
4.0

Nobody was at the site when we first arrived and it was difficult to locate the office. It took 10+ minutes for someone to help us.

Julien W. 
Rating:
5.0

I'll be renting from this location in a couple of weeks when I move!

Harrison W. 
Rating:
5.0

Customer did not leave a comment.

Vincent B. 
Rating:
4.0

Customer did not leave a comment.

John R. 
Rating:
5.0

The staff member on duty was extremely helpful, knowledgeable and courteous.

John P.  |  First Impressions 
Rating:
5.0

Offer guards to customers to stop water from running into lower storage units when floors are moped.

TRINA S.  |  First Impressions 
Rating:
5.0

Great service

Jadrian W.  |  Overall Experience 
Rating:
5.0

Wayne has done a great job fixing some previous issues during the other manager's time there. I had a great experience!

Samantha P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Angela R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gloria P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Delorse M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Osita i.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ANGELA W.  |  First Impressions 
Rating:
5.0

See you guys next year!!!!!

Lashurn S.  |  Overall Experience 
Rating:
5.0

The employee who helped me on duty that Fay was extremely helpful and just plain nice. He went above and beyond in helping me with the cargo trailer and the rental process. He deserves a raise and a promotion …

Hernan A.  |  Online Move In 
Rating:
4.0

Everything went well except for the garage loading door being broken. That was really annoying for move-in. Other than that, all good. Clean, cool, nice staff

Samantha P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Trinity J.  |  Overall Experience 
Rating:
2.0

For the price, the unit was small. I felt nickeled and dimed. The parking situation was impossible.

Katherine W.  |  First Impressions 
Rating:
3.0

I interacted with you office staff twice; getting the unit and closing the unit rental. The staff that assisted me, two different persons, acted like I was "bothering" them. Is not what they said or what they did, it was their attitude. Their tone of voice was like they were mad, like they hated being there. They are the face of your company, the one I prefer for my moving and storage needs. I don't need pleasantries or even greetings; but, I don't need to feel like I'm a burden to you. I'm the customer! The paying customer. Based on this experience I'll never use U-Haul services in DC.

Martin A.  |  Overall Experience 
Rating:
3.0

It is my first time requiring uhaul services, it was late and it almost close for regular busines hours which compel me to get the "24 hours access service" which by the way I just needed for that particular day the 27th of jul. I needed to storage my stuff on the 27th of jul, so between go and get my stuff and come back, the store would be closed, so the least I would have expected as a some sort of compliment for a new customer would have been to wave the after hour charge for a day, no big deal it is just a thinking, and the to be obligated to buy some specific sort of padlock it is kind of absurd but anyways it is what it is other than that I rate your service average. Customer service? Excellent. Policies? Not very good for customers. My opinion.

miguel g.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Martin A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Claire E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PHILLIP P.  |  First Impressions 
Rating:
5.0

Chris was very helpful! Cleaned my unit and answered all my questions!

Chayla D.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Sherese M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Bradley K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Noah A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lashurn S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Aleshanee W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Samantha Z.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Brian S.  |  Online Move In 
Rating:
2.0

Had all my stuff moved out of my unit before I was due to be charged for a new month, but office hours were closed so I couldn't formally close out my account until the next day, and I was automatically charged for a full month regardless. I will not be renting a unit from uhaul in the future, nor would I recommend anyone to uhaul due to the uncompromising, all-or-nothing contract and refusal to prorate unused days.

Rebecca C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin C.  |  Overall Experience 
Rating:
2.0

I have a code to get into the storage area after hours, but the code doesn’t work after hours. It only works on the office door. That set me back a day.

Everette A.  |  Online Move In 
Rating:
5.0

Dear U-haul, You have been good to me. After months of being late, you still managed to give me a settlement which I a small for all those months. Thanks for your kindness. It's, Payvay

Clayton P.  |  Overall Experience 
Rating:
5.0

Thank you Chris and staff.

MONICA M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kadijatu S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Karen R.  |  First Impressions 
Rating:
1.0

Very rude and unhelpful.

Tazeem K.  |  Overall Experience 
Rating:
1.0

So disappointed all my stuff that was in the unit is destroyed there was rats and rat poop all in all in the unit

Maliktra D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bart T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Laura B.  |  First Impressions 
Rating:
5.0

You and your staff were always courteous helpful and personable. your levels of professionalism and competence, I will always have a pleasant memory of and I would recomend your facility to anyone who asks me for a suitable place to store their excess belongings, THANKS FOR EVERYTHING!

emile b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Johnathon F.  |  Overall Experience 
Rating:
1.0

When we opened the unit, all of our items were covered with a film of white dust. Something must have fallen from Above. It took A lot of work to clean off our stuff. It was concerning as we don’t know what it was and whether it causes a health risk. The office staff were unhelpful and just said - we should have gotten insurance. Unacceptable!

Eibhlin D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenny H.  |  Overall Experience 
Rating:
5.0

I was. Extremely Pleased with the Professional manner in which James helped complete my move-in. I was also Grateful for the Kindness shared. Makes a huge difference in a person's day. Thank You Donna G.

Donna G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Helen M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jerry D.  |  First Impressions 
Rating:
5.0

This U-Haul store and storage is very convenient for me because how close I am to the store and I will always use the store

Frances W.  |  First Impressions 
Rating:
5.0

The gentleman were very helpful when I arrived and explained everything to me in detail. Will be renting a small U-haul van when we have to empty out unit in late August.

ROBIN D.  |  First Impressions 
Rating:
5.0

Good convenience😊

Shuronda J.  |  Overall Experience 
Rating:
3.0

Your storage wasn’t bad but the small storage cost so highly.

sHANIEKA c.  |  Overall Experience 
Rating:
4.0

Manager was great! Helpful and friendly

Kimnerly F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kenny H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charmine H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aarthy C.  |  First Impressions 
Rating:
3.0

One guy kind rude to me because I am deaf. I tried to talk him about storage. I left then go back to storage. Other man helped me . It much better. It not bad.

sHANIEKA c.  |  First Impressions 
Rating:
5.0

I give you excellent for cleanliness, friendliness and other good marks now. I hope you continue improving your service. Thanks for your hard work

Clayton P.  |  First Impressions 
Rating:
5.0

It is a good place for me to store some of my things. I was greeted and assisted by James. He was friendly, courteous and professional. He showed me the locker and how to use unlock/lock up. I was satisfied with the service. Thanks

Philip G.  |  First Impressions 
Rating:
5.0

Very friendly staff!!!

David S.  |  Overall Experience 
Rating:
5.0

Top notch!!! These folks know how to run a business using the long lost art of great customer service. It was a very good experience.

David S.  |  First Impressions 
Rating:
5.0

All employees were super nice and friendly. They helped getting set with a storage unit in just a couple minutes.

Ariel S.  |  First Impressions 
Rating:
5.0

The team there was very helpful. They were great. Thanks.

ZACHARY K.  |  Overall Experience 
Rating:
4.0

It was a pleasure doing business with you.

CARRIE C.  |  Overall Experience 
Rating:
2.0

Very unorganized and lengthy process

Ashley D.  |  First Impressions 
Rating:
2.0

I was told that I would not be charged for a second month if I moved out by September 3rd. I moved out on the 2nd however I was still charged.

rebecca l.  |  Overall Experience 
Rating:
1.0

I would have rated you excellent and I eould have referred you to other patrons. The reasons why I won't? My last receipt showed my rental would have cost me $79.00 had I rented the following.

Amitzah M.  |  Overall Experience 
Rating:
5.0

Excellent service!

Ian S.  |  Overall Experience 
Rating:
5.0

Very responsive service, answered all of my questions and were transparent about pricing and options.

Isabel E.  |  First Impressions 
Rating:
4.0

none

patrick s.  |  Overall Experience 
Rating:
5.0

No comments

Larry S.  |  Overall Experience 
Rating:
4.0

Staff was great. Paid for the location in close proximity to our house. The premises look clean, but moving my materials out, I did see a mouse scurry from one unit to another early in the evening.

Laurence S.  |  Overall Experience 
Rating:
5.0

Great customer service.

Johanna G.  |  Overall Experience 
Rating:
4.0

Will use U-Haul again.

Daniel A.  |  Overall Experience 
Rating:
5.0

Very polite, professional, friendly and accommodating.

Elizabeth S.  |  First Impressions 
Rating:
5.0

5star

CAREY F.  |  Overall Experience 
Rating:
2.0

Didn't let me make payment arrangements

NICOLE P.  |  Overall Experience 
Rating:
5.0

Christopher Lyle is the best man in the business. I never leave comments but sometimes when you see a true gem you have to let people know. Thank you Mr Lyle for making a bumpy ride smooth.

Kwang Y.  |  First Impressions 
Rating:
3.0

The place was fine. The staff generally could not answer questions and I could never reach them via phone - they always had it forwarded to the national answering service

Jean T.  |  Overall Experience 
Rating:
3.0

The storage facilities were fine but the last two times I've been to this location the loading dock has been completely blocked by construction equipment.

Kelsey C.  |  Overall Experience 
Rating:
5.0

Highly recommended!

Jean Remy A.  |  Overall Experience 
Rating:
1.0

The loading dock was blocked by construction equipment even though I was told it would be available. It was very difficult to use the storage units without the loading dock.

Kelsey C.  |  Reservation 
Rating:
5.0

The staff was very professional, and the manager even went above and beyond to allow me to get in to a unit when I was trying to finish packing and get on the road. Very happy and satisfied.

Jon P.  |  Overall Experience 
Rating:
5.0

Thank you for being my summer storage place!

Flor Amaranta Micaela P.  |  Overall Experience 
Rating:
1.0

I called the location to confirm the reservation, and was told by the guy on the phone that reservations are on a first-come basis only...when I already had a reservation. Cancelled immediately.

Joseph I.  |  Reservation 
Rating:
5.0

They make it easy to use and explain it all clearly. Couldn’t be any better.

Brian V.  |  Overall Experience 
Rating:
5.0

The capitol hill is the best run uhaul facility in the washington/Maryland area. The staff is competent, helpful and attentive to customers' needs. Your manager Chris is by far the best I encountered

Nancy M.  |  Overall Experience 
Rating:
5.0

Good customer service.

Daniel M.  |  Overall Experience 
Rating:
5.0

Wonderful office and staff that have always been there for numerous moves as I've moved kids to DC. Rentals trucks are great and the storage is also great. Nice helpful staff.

RICHARD K.  |  Overall Experience 
Rating:
5.0

Clean and nice facility!

Young K.  |  Overall Experience 
Rating:
5.0

Yeah

Rico D.  |  Overall Experience 
No reviews have been submitted for this location.

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