Customer Reviews for U-Haul Moving & Storage of Capitol Hill

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Capitol Hill

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pam P. on

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Excellent service. The gentleman that took care of us was very knowledgeable and friendly.

Elizabeth G. on

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Absolutely awful experience will not be using your services again. Have never been so insulted and ignored by a company in my life.

Rebecca B. on

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Evelyn A. on

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Richard P. on

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Overall a good experience. The one downfall is that i cannot find an application to view my receipt. So I really do not know what my true total is for this transaction. How can this be corrected?

Brian H. on

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Paul S. on

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Do not add arbitration clauses to your agreements. You're cheating your customers and shielding yourself from being held accountable for wrongdoing.

David L. on

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Kevin T. on

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Very friendly, very helpful, just wish the truck was full of gas when I picked it up. It's a little hard to play the refill game when you only start with a quarter of a tank. Oh, by the way, these truck will never get the mileage you quote on the website. Also, have you ever ridden in the 15' version? It is impossible to hear the radio because it's so loud inside. Pathetic design . . .

Eloise C. on

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Charles H. on

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Genevieve G. on

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Andrew B. on

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Joan S. on

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It was a bit confusing to have the office two doors down. I tried registering beforehand on the website, but the website was confusing to me - I thought I had pre-registered, but hadn't. Had to go through the office and the registration process. Would have preferred saving time via computer.

Barry W. on

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SoRelle W. on

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Employees were super efficient and helpful

Molly B. on

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Have more employees. Ones who acknowledge the customer.

Cheryl L. on

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James K. on

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all is good!

Akramjon M. on

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Claire R. on

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The air conditioning did not work and actually needed to be on and blowing hhot air in order for the truck to run properly. It was 95 degrees the whole drive and I had to drive through torrential storms with the windows open so I did not over heat. you offered me a $20 discount. NOT ACCEPTABLE.

hellen F. on

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Gail W. on

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Silvia G. on

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My Uhaul was locked with a lock that a previous customer had left without a key, which made me lose one hour of my moving time to unlock it. The personnel at Uhaul instead of apologizing for their mistake (they should have noticed it when the truck was returned) said it had been my mistake for not reporting it at inspection. How was I supposed to know that having a lock wasn’t something standard and that the lock didn’t have keys? I find it very insensitive and bad customer service, they made me lose 1 hour of my time and I think I should he partially refunded for that.

MIGUEL S. on

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The gas level was extremely overstated in the contract. It claimed the tanks was 7/8 full when it was really only slightly over 1/2 full (about 5/8). I took a photo and reported it to the company. I also brought it up to the rep upon returning the truck. I ended up filling the tank close to 7/8 anyway just out of courtesy, which costed me far more than what it would have to fill it back to where it was when I received it (5/8). In addition to paying for more gas than I should have, UHaul charged me a fee for the gas. Due to Uhaul’s error I ended up incurring close to $20-30 more than I should have. This is unacceptable and unfair. I will call the company yet again to get the situation fixed.

Charles H. on

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the truck we received was great with the sole exception that the driver's side sun visor was broken – such that it hit the driver in the forehead while operating the vehicle. This was as much a nuisance as a safety liability. Strongly suggest fixing before renting to another customer. Other than that – great truck and fine experience!

Terricka J. on

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user experience for checking in a truck sucks, but thats not central to this location, but more of a corporate matter

PATRICK O. on

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James was a very knowledgeable employee who expertly navigated the online system and is a valuable asset to the company

Susan R. on

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Samuel P. on

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Ordered a furniture dolly online for the day with my reservation. When arrived was told that there isn’t an available dolly!

Arthur J. on

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The staff was friendly and helpful. Mobile check-in experience is frustrating. I had already uploaded my DL info and had understood that it would be just a matter of one click to rent the equipment. I was surprised to be asked a second document of authentication, including a picture of my passport or lease - not even giving the possibility to upload a document from the phone. Who walks around with their lease when renting a truck?? This could be vastly improved - it did impact greatly my satisfaction with the rental, which otherwise was eventless and satisfying.

Rosemary O. on

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Having all the equipment as reserved. Not having the tow transport for my vehicle ruined my moving experience as I had to figure out getting the car over 1500 miles to the final destination. The location I was referred to did not have the transport dolly as promised. It would have been better to get the equipment transferred to you for me to pick up in one place as intended.

rebecca l. on

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I was told that I would not be charged for a second month if I moved out by September 3rd. I moved out on the 2nd however I was still charged.

Amitzah M. on

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I would have rated you excellent and I eould have referred you to other patrons. The reasons why I won't? My last receipt showed my rental would have cost me $79.00 had I rented the following.

Ian S. on

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Excellent service!

Isabel E. on

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Very responsive service, answered all of my questions and were transparent about pricing and options.

patrick s. on

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none

Larry S. on

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No comments

Laurence S. on

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Staff was great. Paid for the location in close proximity to our house. The premises look clean, but moving my materials out, I did see a mouse scurry from one unit to another early in the evening.

Johanna G. on

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Great customer service.

Daniel A. on

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Will use U-Haul again.

Elizabeth S. on

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Very polite, professional, friendly and accommodating.

CAREY F. on

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5star

NICOLE P. on

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Didn't let me make payment arrangements

Kwang Y. on

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Christopher Lyle is the best man in the business. I never leave comments but sometimes when you see a true gem you have to let people know. Thank you Mr Lyle for making a bumpy ride smooth.

Jean T. on

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The place was fine. The staff generally could not answer questions and I could never reach them via phone - they always had it forwarded to the national answering service

Kelsey C. on

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The storage facilities were fine but the last two times I've been to this location the loading dock has been completely blocked by construction equipment.

Jean Remy A. on

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Highly recommended!

Kelsey C. on

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The loading dock was blocked by construction equipment even though I was told it would be available. It was very difficult to use the storage units without the loading dock.

Jon P. on

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The staff was very professional, and the manager even went above and beyond to allow me to get in to a unit when I was trying to finish packing and get on the road. Very happy and satisfied.

Flor Amaranta Micaela P. on

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Thank you for being my summer storage place!

Joseph I. on

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I called the location to confirm the reservation, and was told by the guy on the phone that reservations are on a first-come basis only...when I already had a reservation. Cancelled immediately.

Brian V. on

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They make it easy to use and explain it all clearly. Couldn’t be any better.

Nancy M. on

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The capitol hill is the best run uhaul facility in the washington/Maryland area. The staff is competent, helpful and attentive to customers' needs. Your manager Chris is by far the best I encountered

Daniel M. on

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Good customer service.

RICHARD K. on

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Wonderful office and staff that have always been there for numerous moves as I've moved kids to DC. Rentals trucks are great and the storage is also great. Nice helpful staff.

Young K. on

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Clean and nice facility!

Rico D. on

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Yeah