Customer Reviews for U-Haul Moving & Storage of Capitol Hill

Rating:

5.0

The automatic transmission seemed to work very hard going from 1st gear to 2nd. Otherwise it was fine

Rating:

3.0

The people and equipment were fine, but the app experience was horrible. I had a lot of problems using the app. It was very slow, and it wouldn’t allow me to take my initial picture because of a location permissions issue, even though I had already granted the app permission to use my location for navigation. It seems the navigation had to be stopped first before the picture feature would work. It also didn;t know the location had ran out of dollys but charged me anyway, a human needed to help remove that.

Rating:

3.0

Don’t count on having a dolly..we reserved in advance and were told when we arrived there weren’t any because they were first come first serve. Why allow people to reserve if you can’t guarantee them? A dolly is pretty important when moving. I think maybe a way to get you to buy one from them?

Rating:

4.0

The drop off site was Ok The individual who helped us was excellent

Rating:

3.0

I asked if the truck had working air conditioning as it was over 90 degrees and I would be in it for several hours. I was told it did. However it became clear after driving for about 10 minutes the air conditioning did not work. The result was a miserable experience with cab tempreratures rising to over 110 degrees while sitting in traffic.

Rating:

1.0

The comments pertain to UHaul in general. BEWARE: U-Haul has a policy of only expecting 1/4 tank of gas upon return. It is buried in the fine print and not mentioned during checkout. You won’t be credited for anything above 1/4 tank. Customers are filling their trucks on their own dime.

Rating:

3.0

I received multiple pushy texts from U-Haul trying to get me to tow a trailer along with my stuff. Very annoying.

Rating:

5.0

The only thing that I have experienced at this visit that needs improvement was the system was down and they could not complete check out at the time of return. However it was still seamless because I received my checkout receipt within a few hours and there were no discrepancies

Rating:

4.0

The staff were all very friendly and helpful, especially because the system was down making check-in harder.

Rating:

5.0

Please keep up the good work!

Rating:

4.0

an outside attendant is a good thing, maybe consider hiring one,

Rating:

3.0

The truck had a warning message on it so it needs maintenance- came on during my drive

Rating:

5.0

The staff was, from pick up to return, efficient, thorogh, considerate, and accommodating my needs. Thank you.

Rating:

3.0

Inside the truck was wires showing and the nob on the driver's window was broken, i couldn't roll the window down, but everything else was good.

Rating:

5.0

Friendly staff and service. Easy to use.

Rating:

5.0

Ensure that system light issues are addressed before renting vehicles

Rating:

5.0

I always recommend uhaul

Rating:

1.0

Laziest staff, truck dirty, no help at all. Will never use this location again!

Rating:

5.0

The staff members were nice and the process was super simple and stress-free

Rating:

5.0

Was good , drop off employee was the best !

Rating:

5.0

The young men at the desk were very professional and helpful.

Rating:

3.0

The one young lady named Dallas was very responsive and helpful. She saw that I needed assistance where the other U-Haul reps. were non-responsive, and could care less. One even stated, "I can't tell you how to operate your phone" when I needed help with the U-Haul app. . Dallas saw that I needed help, and stepped in with no problem. If you could give her an award and or compensation for her above and beyond service, please do....

Rating:

5.0

It gives me a peice of mind at the right moment

Rating:

2.0

The truck was filthy inside and outside. There were dents on the exterior body. No parking accommodations for customer’s vehicle during rental time.

Rating:

5.0

Excele ty

Rating:

1.0

o Whom It May Concern at U-Haul, I am writing to formally express my dissatisfaction regarding the experience I had at your Washington, DC facility, located at 26 K Street NE, during my 20-foot truck rental. The truck I was provided had only 1/16th of a tank of fuel. When I raised this issue, I was sent back and forth between the parking lot and the counter, wasting time I did not have due to scheduled loading. When I finally spoke with the counter representative, she dismissed my concern, stating, "We're not a gas station here" which is super disrespectful.

Rating:

2.0

The rep who assisted me in checking out never communicated with me that it was expected for me to return the Uhaul to the same location. Had I known of the one-way option, I would have chosen that. I tried to make the correction online, and then called, only to be told that there was nothing the store could do and returning it to a different location would result in a fee. I ended up having to pay for a much more expensive experience, than I planned for. Even though, I was already expecting the move to be pricey. In the future, instead of just asking the estimated miles, the attendant should also verify the drop off location.

Rating:

4.0

More human interactions in the rental process would be great.

Rating:

5.0

The manger was excellent

Rating:

1.0

An overall very bad experience. First: I was not Checked In Correctly nor was I given proper instruction on how to access the unit. Second: One of the associates lied to my face about the terms and conditions. This employee also went into my unit without permission.

Rating:

5.0

NA

Rating:

1.0

I started moving my stuff in on Sunday the 12th, at about 2 or 3 the gentleman working that time was very polite even though he was helping another guest he still assisted me as well. However coming in on Monday the 13th around 8:30 am I walked in and asked a quest the the female working that day who was not doing anything I must’ve interrupted her during her cell phone call on speaker phone talking to her friend about a man. I asked were we allowed to use the orange carts allowed to move things in? There was no yes or no, her response for what? I said storage! She said there are carts in the back. I asked about the orange carts specifically because I knew the remaining items were only bags and knew from the day before that they kept falling off. I went to the back and grabbed the rolling cart, didn’t even feel like addressing her unprofessionalism. I grabbed the cart and came out through the store entrance, while still talking on the phone on speaker she says you can’t bring stuff in through here it has to be the loading dock. I explained I was not told that yesterday and she rudely said well you can’t! While still talking on the phone to her friend and walking around the store still doing nothing. I took the cart to my car of which she then came outside on speaker to see what I was doing I guess. I don’t blame the gentleman the day before because he was busy and still tried to assist me. If she is the customer service I would have experienced on the day before I definitely would have canceled my storage unit. I’m not sure of what your cell phone policy is but I’m sure as a Area Manager in Customer Service that talking on thee phone with your friend and gossiping while customers are in the facility or not, is not appropriate. Especially not on speaker phone either, then to also be rude as well. She clearly wanted to go back and forth about the dock, I didn’t have time and also have other things to do. I’m big on customer service over 20 years management and she would not be someone I would deal with. I prefer writing reviews and calling corporate.

Rating:

5.0

John helped me so much! 10/10 customer service. There was a discrepancy with my gas and he helped me solve everything.

Rating:

5.0

Quick and easy pick-up and drop-off.

Rating:

5.0

The U-Haul app is a bit cumbersome, but the in-store representative was efficient, effective and made my transaction through the process an absolute breeze! I was ready to rent again--for no good reason???

Rating:

4.0

Furniture (2) dolly not in truck.

Rating:

1.0

Provided me with a soon-to-fail truck that was not properly maintained and ultimately required roadside assistance and significantly delayed my trip.

Rating:

2.0

The online agent for check in repeatedly messed up my reservation. First it tried to sign me up for 2 days instead of one and it was a huge hassle to remove the second day. Then it added on the $15 safe drive and a preemptive refueling cost without my permission. I was told both would be removed but only the refueling was removed so I ended up paying the $15 even though I did not sign up for it when I made my reservation nor do I need it because I am self insured.

Rating:

1.0

Service is fine, however you guys charge my card days after the vehicles been returned, which causes financial troubles for me sometimes.

Rating:

1.0

Rude counter staff

Rating:

4.0

My husband and I had a great experience. Your team was very responsive and helped us secure a reservation for our big moving day. We had one slight issue, when we were picking up our truck at 5:30am est and the app asked us to “confirm a contact” that they would call for verification — all of our friends and family were still asleep, and the app wouldn’t let us list each other since we are driver + reservation-maker! However, I called the 24/7 roadside assistance line and received prompt, kind, and immediate support from a representative. I would advise U Haul to reconsider the “verify a contact” stipulation and allow advanced verification (1-3 days beforehand) for off-hours pickups when everyone is asleep! But your amazing customer service stood out to us!

Rating:

5.0

Not at this time.

Rating:

4.0

Failed TPMS sensors, squealing pulley and burned out headlight, but everything else worked well and the back of the truck still had some debris. Staff were very friendly though and got me through the check out and check in process. Overall a good experience and a good value even though the per mile charge was higher than other locations. I will be back.

Rating:

3.0

Please stop charging my card again two days after the rental has been returned. I've reported this several times!

Rating:

3.0

The truck had a few maintenance issues, slow drag, no ramp, no blankets....

Rating:

5.0

Easy pick up and easy drop off!

Rating:

5.0

I would commend the attendants for helping me. My rental was behind three other trucks that needed to be moved. They took care of that very quickly. My only complaint, was that the truck was on empty. Luckily I did not have to go far.

Rating:

5.0

It's just the floor of the inside where the furniture goes was not mopped. ????

Rating:

5.0

I thought the entire experience was very good. The gentleman who checked me out (sorry I don't know his name) was very patient and helpful. He walked me out to the truck and made sure I was all set. Drop off was equally easy, and the young lady who checked me out gave me perfect directions to walk to Union Station.

Rating:

2.0

Tell people the truth when asked is there parking on the lot. And not keep sending threatening emails about payments that have been paid already!!!

Rating:

5.0

Everything was excellent. The staff was friendly and helpful.

Rating:

2.0

I signed up for counter pick-up, but the associate had me scan a QR code which took me to the digital pick-up. It's like they could not be bothered by the existence of a customer. Also, the digital pick-up is clunky and not user friendly. And no, I don't want to download Uhaul's app, I already have too many that I never use.

Rating:

2.0

Have more staff to assist.

Rating:

5.0

Actually there after hours so not sure, but we did call ahead and they were helpful on the phone for instructions on after hour drop off

Rating:

5.0

This is the second time that I have used this location for my UhAul pickup. I have found everyone to be friendly and efficient and the equipment to be in good working order. I would highly recommend this location to a friend.

Rating:

1.0

Let someone know when using a prepaid card they won’t be able to extend their rental with that prepaid card, because it’s “it’s not on file”, but later will be charged the rental fee on that card. I was charged over $4,000

Rating:

5.0

Dealing with the in person staff was great, they were helpful and well prepared and I was impressed with the quality/age of the equipment compared to other locations I have visited. I have lengthy complains about the online services/movile return process but that has little to do with the facility itself. Would return to them for sure.

Rating:

4.0

Uhaul is too high

Rating:

5.0

Nothing, keep up your excellent customers service . Thanks for everything.

Rating:

5.0

I received 2 different links to upload on my phone. Seems suspicious. I have not clicked either.

Rating:

5.0

The U-Haul app did not work for the contactless pick-up or drop-off. Luckily, they were open both times, so onsite help was available. The store manager is FANTASTIC!

Rating:

1.0

The truck was rented on empty. The truck was returned improperly and customer was overcharged. Extremely poor customer engagement.

Rating:

5.0

The Team has a Awesome Personality to all the customers that they serve. They are very much appreciated and are friendly and helpful to all. Truly to attentive to the customers, when they lose items. Ms. N. Bell

Rating:

2.0

Moving is of the most traumatic and stressful process one could go through! I arrived to pick up the truck, and I encountered a very rude and combative uhaul worker. We had gone through a massive winter storm and basically no where to park huge truck and moving large equipment. I had to reschedule my move until some of the snow was cleared from the streets and most important had to clear myself. I had booked a furniture dolly but it wasn't available for me anymore. While in the store, I had picked up different things i thought I might use. But, not quickly making up my mind, she proceeded to yell at me! As a business owner myself, I stayed calm. Then without say she stood up and announced she's off to the bathroom and another employee helped me with what was left to get truck. I wouldn't not recommend to my friends this location.

Rating:

4.0

Would have been cool if you prorated my last month. Small ask.

Rating:

5.0

Sophie was so friendly and helpful. Such a delightful experience. Please ask her manager to pass on our gratitude

Rating:

5.0

Friendly , helpful , kind , amazing service .

Rating:

5.0

Thank you

Rating:

5.0

The guy and the girl there 10/10 also extremely funny

Rating:

5.0

Very helpful very helpful

Rating:

4.0

Satisfied.

Rating:

5.0

I am very much appreciative for the service rendered.

Rating:

4.0

Thanks, everything was sweet unto the end. I find myself paying for a empty locker for a month because I closed account to late. I am sure they will rent that space to someone else. Also, I recall buying my lock but they asked for it back. Other than that...👍

Rating:

3.0

Staff a bit rude but overall not too bad of an experience.

Rating:

5.0

Excellent service entirely.

Rating:

5.0

The manager the you lady is so nice and helpful

Rating:

5.0

Everything was great Byron was awesome. He really went above and beyond to help my move go smoothly. Great addition to the U-Haul Family. Will definitely refer anyone that’s Looking for a family friendly atmosphere. Love U-Haul..,

Rating:

2.0

The lady call me with a attitude asking me am I finish with the storage didn't say who she was nor said what company was representing just ask for James and am I finish with the unit not storage unit just un̈it I had to ask who was I talking to

Rating:

5.0

staff was helpful and professional

Rating:

3.0

The self storage unit is in an awkward place to park your truck to be able to back in and unpack your truck. The cars were blocking the driveway so I had to wait. The managers vehicle was blocking the truck so I had to wait awhile until she returned so I couldn’t leave immediately and wasn’t able to return properly

Rating:

5.0

The man behind the desk. SMH. Great personality laughter greeting next time I need to storage unit . I will be right back there. Even if I need to drive farther than needed. Just a great person to deal with.

Rating:

5.0

The friendly staff says it all on Capital Hill.

Rating:

4.0

My only issue is that one time I reserved a unit, and the day I came to use it, it had been given to someone else.

Rating:

5.0

Great staff and thanks for your help!

Rating:

5.0

I had some issues with accessing the storage unit after hours. The manager was nice enough to give me a refund. I want to also add that the service from everyone that I encounter was top-notch my friend and I were talking about how impress we were because our past experiences haven’t great. But this location is doing something right. The staff are amazing.

Rating:

5.0

The staff was very professional and knowledgeable which I appreciated. I have already sang your praises to others.

Rating:

5.0

Super helpful and friendly staff and efficient process!

Rating:

5.0

The staff was knowledgeable and helpful- I really appreciated them especially when I was moving out and they made it easy and quick!

Rating:

2.0

Need better supervisors and also better communication skills, talking to customers and Delilah customers also let them know that understand the rules and regulations of the storage unit instead of giving them a contract. Also be mining them how the business is run. Sometimes people forget what you supposed to be doing at the U-Haul so yes, I put this score as a reason is because leadership and comprehension and understanding and communication is the key of business and also leadership for business consultant solutions for other business who want to come and use the storage unit as a business or as a customer, it was actually poor but it’s OK. I know what to do for now I’m learning my life is new everybody learn something so learning.

Rating:

3.0

Staff is not super responsive. They don't really focus on offering a good customer experience

Rating:

5.0

Delonte was so helpful in getting me set up with a storage unit and renting a truck. Had to come back the next day to finish moving and the staff and owner were exceptional as well. 1000% would recommend. Super patient and willing to problem solve.

Rating:

3.0

Staff clueless and opening is difficult to fit objects in.

Rating:

5.0

The staff was professional, courteous, friendly and efficient.

Rating:

5.0

Any time needed, super helpful and friendly team. I congratulate them and even did it to one orally. Thanks to all.

Rating:

5.0

Staff was very helpful and friendly.

Rating:

5.0

The staff is always open to help and answer any questions. Great customer service !!!!! Love the location and the cleanliness

Rating:

4.0

Short staffed at location, but was still able to resolve any questions I had.

Rating:

5.0

Perfect.

Rating:

5.0

I cannot say enough positive things about my experience with this location - I am honestly sad I don't need to store anything anymore because they were so great to work with. Every single member of the team was helpful, friendly and proactive in making sure I was taken care of. This "above-and-beyond" level of service was especially appreciated as I am currently living halfway across the country. I would recommend this location to anyone in the DMV who needs storage and if I need a storage unit again I will be coming back here. Thank you!!!!

Rating:

4.0

The staff were very helpful and much appreciated.

Rating:

5.0

I had been unemployed for quit some time and I worked with Jenai Shirriel and I can’t say how AMAZING to work with in closing down my unit. This included many personal items, such as, family photos of my family and friends. Ms. Shirriel was kind, professional and always quick to return phone calls. Thank you Ms. Shirriel! 5 STARS.

Rating:

4.0

It's been a good experience good experience for me

Rating:

5.0

Wayne Perry had great customer service skillls. And he was very helpful

Rating:

4.0

Had a little trouble getting the manager to finalize the move-out request, but after checking in with them a couple of times via phone it was finalized.

Rating:

5.0

Had to get a small unit so I might get another storage unit. No big ones available

Rating:

4.0

The staff was professional and extremely helpful.

Rating:

2.0

We found several roaches by my new storage unit, alive and dead. We immediately cancelled our rental. The staff were very helpful and understanding

Rating:

2.0

The front staff person was rude, cursed, was watching a training video and generally acting like everything was my fault even though he had to call someone to ask how to do literally everything. Worst customer experience I have had in a long time!

Rating:

5.0

Excellent customer support

Rating:

5.0

Amazing staff 5/5 The actual storage sliding lock was a bit finicky and hard to open at times (this could have been in part because I had a lot of stuff in a small unit). Overall, my experience was amazing and I'd recommend.

Rating:

5.0

I am a satisfied customer.

Rating:

5.0

Great customer service.

Rating:

5.0

The staff was excellent and very helpful from the opening and closing of storage unit

Rating:

4.0

I thank them for holding my items, and allowing me access to them when convenient for me.

Rating:

5.0

Greatly appreciated & highly recommendable.

Rating:

4.0

Vagrants in the vicinity and sometimes inside made use of the facility less pleasant. Employees were generally exceptionally friendly and helpful. Overall good experience.

Rating:

5.0

Been renting from u -haul for 5-years great place very nice people always helpful

Rating:

5.0

Amazing! Awesome!

Rating:

4.0

I was pleased to get the space I needed at the time of my need.

Rating:

5.0

Uhaul has a great, modern customer service business model. Their online platform let's you easily start/stop a storage rental and do a self check out of boxes in the store. Amazing. Saved me a bunch of time. When I needed personal help I I quickly got to speak with a helpful person in the store.

Rating:

5.0

Wayne & his team are not only friendly and helpful but also awesome problem solvers! I will most definitely continue to use them as my first choice for anything hauling related, but I will tell all my friends to do the same. And I recommend them to everyone! Thanks again!!!

Rating:

5.0

All three of your your workers at 26 K street went above and beyond to accommodate me I was so happy I handicapped and they helped me so much and you have a great team together they work well and they were training a young man step by step from the computer to the floor that young man was professional and very eager to learn the computer and help me! Awesome 🤗🤗

Rating:

5.0

Exceptional service, couldn't be more satisfied. Would definitely recommend although the pricing is a bit on the steeper end.

Rating:

3.0

Like most everything it's expensive. I don't like having a rat feeding station in my locker. Nothing like giving the rats an invite to come in. Better places to put them

Rating:

5.0

The staff assisted me in every way, making the out of state experience amazing , safe and comfortable. Thanks again.

Rating:

5.0

The staff member on duty was extremely helpful, knowledgeable and courteous.

Rating:

5.0

Offer guards to customers to stop water from running into lower storage units when floors are moped.

Rating:

5.0

Great service

Rating:

5.0

Wayne has done a great job fixing some previous issues during the other manager's time there. I had a great experience!

Rating:

5.0

See you guys next year!!!!!

Rating:

5.0

The employee who helped me on duty that Fay was extremely helpful and just plain nice. He went above and beyond in helping me with the cargo trailer and the rental process. He deserves a raise and a promotion …

Rating:

4.0

Everything went well except for the garage loading door being broken. That was really annoying for move-in. Other than that, all good. Clean, cool, nice staff

Rating:

2.0

For the price, the unit was small. I felt nickeled and dimed. The parking situation was impossible.

Rating:

3.0

I interacted with you office staff twice; getting the unit and closing the unit rental. The staff that assisted me, two different persons, acted like I was "bothering" them. Is not what they said or what they did, it was their attitude. Their tone of voice was like they were mad, like they hated being there. They are the face of your company, the one I prefer for my moving and storage needs. I don't need pleasantries or even greetings; but, I don't need to feel like I'm a burden to you. I'm the customer! The paying customer. Based on this experience I'll never use U-Haul services in DC.

Rating:

3.0

It is my first time requiring uhaul services, it was late and it almost close for regular busines hours which compel me to get the "24 hours access service" which by the way I just needed for that particular day the 27th of jul. I needed to storage my stuff on the 27th of jul, so between go and get my stuff and come back, the store would be closed, so the least I would have expected as a some sort of compliment for a new customer would have been to wave the after hour charge for a day, no big deal it is just a thinking, and the to be obligated to buy some specific sort of padlock it is kind of absurd but anyways it is what it is other than that I rate your service average. Customer service? Excellent. Policies? Not very good for customers. My opinion.

Rating:

5.0

Chris was very helpful! Cleaned my unit and answered all my questions!

Rating:

2.0

Had all my stuff moved out of my unit before I was due to be charged for a new month, but office hours were closed so I couldn't formally close out my account until the next day, and I was automatically charged for a full month regardless. I will not be renting a unit from uhaul in the future, nor would I recommend anyone to uhaul due to the uncompromising, all-or-nothing contract and refusal to prorate unused days.

Rating:

2.0

I have a code to get into the storage area after hours, but the code doesn’t work after hours. It only works on the office door. That set me back a day.

Rating:

5.0

Dear U-haul, You have been good to me. After months of being late, you still managed to give me a settlement which I a small for all those months. Thanks for your kindness. It's, Payvay

Rating:

5.0

Thank you Chris and staff.

Rating:

1.0

Very rude and unhelpful.

Rating:

1.0

So disappointed all my stuff that was in the unit is destroyed there was rats and rat poop all in all in the unit

Rating:

5.0

You and your staff were always courteous helpful and personable. your levels of professionalism and competence, I will always have a pleasant memory of and I would recomend your facility to anyone who asks me for a suitable place to store their excess belongings, THANKS FOR EVERYTHING!

Rating:

1.0

When we opened the unit, all of our items were covered with a film of white dust. Something must have fallen from Above. It took A lot of work to clean off our stuff. It was concerning as we don’t know what it was and whether it causes a health risk. The office staff were unhelpful and just said - we should have gotten insurance. Unacceptable!

Rating:

5.0

I was. Extremely Pleased with the Professional manner in which James helped complete my move-in. I was also Grateful for the Kindness shared. Makes a huge difference in a person's day. Thank You Donna G.

Rating:

5.0

This U-Haul store and storage is very convenient for me because how close I am to the store and I will always use the store

Rating:

5.0

The gentleman were very helpful when I arrived and explained everything to me in detail. Will be renting a small U-haul van when we have to empty out unit in late August.

Rating:

5.0

Good convenience😊

Rating:

3.0

Your storage wasn’t bad but the small storage cost so highly.

Rating:

4.0

Manager was great! Helpful and friendly

Rating:

3.0

One guy kind rude to me because I am deaf. I tried to talk him about storage. I left then go back to storage. Other man helped me . It much better. It not bad.

Rating:

5.0

I give you excellent for cleanliness, friendliness and other good marks now. I hope you continue improving your service. Thanks for your hard work

Rating:

5.0

It is a good place for me to store some of my things. I was greeted and assisted by James. He was friendly, courteous and professional. He showed me the locker and how to use unlock/lock up. I was satisfied with the service. Thanks

Rating:

5.0

Very friendly staff!!!

Rating:

5.0

Top notch!!! These folks know how to run a business using the long lost art of great customer service. It was a very good experience.

Rating:

5.0

All employees were super nice and friendly. They helped getting set with a storage unit in just a couple minutes.

Rating:

5.0

The team there was very helpful. They were great. Thanks.

Rating:

4.0

It was a pleasure doing business with you.

Rating:

2.0

Very unorganized and lengthy process

Rating:

2.0

I was told that I would not be charged for a second month if I moved out by September 3rd. I moved out on the 2nd however I was still charged.

Rating:

1.0

I would have rated you excellent and I eould have referred you to other patrons. The reasons why I won't? My last receipt showed my rental would have cost me $79.00 had I rented the following.

Rating:

5.0

Excellent service!

Rating:

5.0

Very responsive service, answered all of my questions and were transparent about pricing and options.

Rating:

4.0

none

Rating:

5.0

No comments

Rating:

4.0

Staff was great. Paid for the location in close proximity to our house. The premises look clean, but moving my materials out, I did see a mouse scurry from one unit to another early in the evening.

Rating:

5.0

Great customer service.

Rating:

4.0

Will use U-Haul again.

Rating:

5.0

Very polite, professional, friendly and accommodating.

Rating:

5.0

5star

Rating:

2.0

Didn't let me make payment arrangements

Rating:

5.0

Christopher Lyle is the best man in the business. I never leave comments but sometimes when you see a true gem you have to let people know. Thank you Mr Lyle for making a bumpy ride smooth.

Rating:

3.0

The place was fine. The staff generally could not answer questions and I could never reach them via phone - they always had it forwarded to the national answering service

Rating:

3.0

The storage facilities were fine but the last two times I've been to this location the loading dock has been completely blocked by construction equipment.

Rating:

5.0

Highly recommended!

Rating:

1.0

The loading dock was blocked by construction equipment even though I was told it would be available. It was very difficult to use the storage units without the loading dock.

Rating:

5.0

The staff was very professional, and the manager even went above and beyond to allow me to get in to a unit when I was trying to finish packing and get on the road. Very happy and satisfied.

Rating:

5.0

Thank you for being my summer storage place!

Rating:

1.0

I called the location to confirm the reservation, and was told by the guy on the phone that reservations are on a first-come basis only...when I already had a reservation. Cancelled immediately.

Rating:

5.0

They make it easy to use and explain it all clearly. Couldn’t be any better.

Rating:

5.0

The capitol hill is the best run uhaul facility in the washington/Maryland area. The staff is competent, helpful and attentive to customers' needs. Your manager Chris is by far the best I encountered

Rating:

5.0

Good customer service.

Rating:

5.0

Wonderful office and staff that have always been there for numerous moves as I've moved kids to DC. Rentals trucks are great and the storage is also great. Nice helpful staff.

Rating:

5.0

Clean and nice facility!