Customer Reviews for U-Haul Moving & Storage of Capitol Hill

12153 reviews

26 K St NE   Washington, DC 20002
(@ 1st Ne)

(202) 289-5480

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(202) 289-5480

26 K St NE
Washington, DC 20002
(@ 1st Ne)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Just keep up the good work

BERTINAANITA L. 
Rating:
4.0

Customer did not leave a comment.

Martin A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JASON F. 
Rating:
5.0

Customer did not leave a comment.

scott O. 
Rating:
5.0

Customer did not leave a comment.

Claire E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEVEN S. 
Rating:
5.0

Extremely easy drop off

ROBERT D. 
Rating:
5.0

Customer did not leave a comment.

Junius M. 
Rating:
5.0

Customer did not leave a comment.

Kenneth S. 
Rating:
5.0

Customer did not leave a comment.

PHILLIP P.  |  First Impressions 
Rating:
3.0

Confusing! Came after hours and the entrance was blocked off with parked trucks. Also, no instructions on where the drop box for the keys was (it was on a building next door - someone else struggling to find it found it and showed me).

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Noel M. 
Rating:
5.0

Customer did not leave a comment.

Edward S. 
Rating:
5.0

Customer did not leave a comment.

ALLISONB M. 
Rating:
5.0

Customer did not leave a comment.

Bradley P. 
Rating:
5.0

Chris was very helpful! Cleaned my unit and answered all my questions!

Chayla D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPH M. 
Rating:
5.0

Customer did not leave a comment.

Timothy L. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
2.0

The online check-in process is terrible, it took a half hour which for a 4 hour rental is a significant chunk of the time I'm paying for. And it's not "no contact" as advertised, I still had to go into the office and stand in line to talk to a person to get the keys. The truck had a "oil change required" warning covering the whole indicator archive of the dash, which tells me it's not well maintained and I couldn't get a photo of the odometer. Next time I need a truck in going to use the Hispanic guys who hang out in the Home Depot parking lot. Way easier. You lost yourself a future customer.

Arthur C. 
Rating:
5.0

The gentleman was very helpful very respectful and was willing to have thanks for the service

Pamala B. 
Rating:
5.0

Customer did not leave a comment.

Leslie A. 
Rating:
3.0

I used the mobile process. I was not aware that I had to have my contacts available at that moment for a call from you. I had to go back home to get my passport. My reservation cancelled in the meantime, I didn't know there was a uhaul counter. It was on a separate site than the trucks. Total cluster that could've been avoided if the verification could been made before arrival

WALTER J. 
Rating:
5.0

Customer did not leave a comment.

HENOCK D. 
Rating:
5.0

The General Manager, Chris, was extremely Helpful! Chris and his team are by far the best U-Haul community in the area and a lot of the other facilities should take notes from this establishment. I would highly recommend his team to help serve whatever the needs of customers may be.

Ryan S. 
Rating:
5.0

Customer did not leave a comment.

Rating:
4.0

They never gave me the dollies I paid for

Susana G. 
Rating:
4.0

Customer did not leave a comment.

Charles D. 
Rating:
5.0

Exceptional and professional customer service!

DON G. 
Rating:
5.0

Customer did not leave a comment.

Juanita K. 
Rating:
5.0

Thanks so much for everything--really appreciated how helpful and accommodating everyone was!

Emerson W. 
Rating:
5.0

Customer did not leave a comment.

STACI S. 
Rating:
1.0

Fire whoever was in charge May 31, 2021. He was a jerk. He was unhelpful to customers ahead of and behind me, as well as rude to me. He's unaware of how basic Uhaul systems work and is a pompous idiot. He delights in telling customers no and shutting them off mid-sentence with his own made-up non-Uhaul vocabulary, then treats the customers as stupid if they don't use his own made up jargon. Fire him before he costs you more money.

RONAN M. 
Rating:
4.0

The last two times I have gone to this UHaul location, the truck has had a significant leak in the roof with big puddles of water in the cargo area. Additionally, both times I have ordered equipment (dolly, furniture pads, etc.) and none of them were in the truck when I self picked up.

TIMOTHY M. 
Rating:
5.0

Staff was great.

Eric D. 
Rating:
5.0

Customer did not leave a comment.

katherine S. 
Rating:
5.0

Customer did not leave a comment.

Lars H. 
Rating:
5.0

The trailer was dirty with gravel and cement. Otherwise all was great

Chris P. 
Rating:
2.0

Pick up process took way too long and had too many steps. Staff was unhelpful, rude and place didn't open on time

MARY H. 
Rating:
3.0

The people here were not particularly helpful or professional

Alexander B. 
Rating:
5.0

Swift and easy.

Bryant J. 
Rating:
5.0

Customer did not leave a comment.

Joanne C. 
Rating:
4.0

Make sure the rep reads the order before finishing the process. The utility dolly was missing from the Cargo Van. And the 2 other items I pre-purchased were not recognized, I had to remind the rep.

Paula H. 
Rating:
5.0

The truck return process after hours could be simplified via an app.

Shagun G. 
Rating:
3.0

Customer did not leave a comment.

Henry H. 
Rating:
3.0

Customer did not leave a comment.

Sherese M.  |  First Impressions 
Rating:
4.0

The cargo van I used was really old and didn't have electronic features that would have made it more efficient.

MONIQUE F. 
Rating:
5.0

Customer did not leave a comment.

Natalie S. 
Rating:
4.0

Customer did not leave a comment.

Bradley K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRENDAN M. 
Rating:
4.0

Customer did not leave a comment.

Noah A.  |  Overall Experience 
Rating:
5.0

The mobile site check-in didn't work for my mobile phone. That's probably not really anything that the location can fix, I just wanted to let you know!

Kathryn N. 
Rating:
5.0

Customer did not leave a comment.

Kelsey G. 
Rating:
4.0

Check-in took over 30 minutes despite making a reservation.

AMANDA V. 
Rating:
5.0

Customer did not leave a comment.

Kenneth F. 
Rating:
4.0

I stood in line for 35 minutes to pickup the keys to the truck.

Matt W. 
Rating:
5.0

Customer did not leave a comment.

Tim C. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

Rick M. 
Rating:
3.0

The truck smelled abhorrent— not sure if this is the norm but it was unbearable.

Millie B. 
Rating:
5.0

Excelente

ELMER L. 
Rating:
5.0

Customer did not leave a comment.

BRIAN B. 
Rating:
5.0

Customer did not leave a comment.

Mark F. 
Rating:
5.0

Ditch the clunky and arduous “contactless” system as it is very time-consuming and way less efficient than the excellent staff members.

Aaron D. 
Rating:
5.0

Customer did not leave a comment.

Lashurn S.  |  First Impressions 
Rating:
5.0

I hope this comment gets reviewed. I called at 5:00 pm to extend our rental. The woman who answered was incredibly helpful and allowed us to extend even beyond the time we requested. I really appreciate that, and hope she gets credit for outstanding customer service. Thank you.

Bruce B. 
Rating:
1.0

I rented a 5x9 open trailer, it was $37 at first but than when returned it was $57, don't know why it went up $20

Nicolas V. 
Rating:
5.0

Customer did not leave a comment.

Aleshanee W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Samantha Z.  |  Online Move In 
Rating:
2.0

I had a reservation for 7am on Sunday, May 16th. The vehicle wasn't ready nor could I get a different vehicle. There were several other individuals unable to get there vehicles. The crew working the returns were generally unhelpful and didn't offer any guidance. After calling the U-Haul customer service line, they also were not able to help. I had to wait until the office opened at 9 (luckily the staff that was inside opened the office early at 8:30 that's why I'm giving 2 stars). We were then able to get the vehicle. I would like to file an official complaint with U-Haul about this location since I have also had previous issues with this location.

ELAINE H. 
Rating:
5.0

Customer did not leave a comment.

Mark F. 
Rating:
3.0

I reserved a pick up truck on the phone to be picked up the next morning before the location opened. The representative was very helpful in guiding me but she set the reservation for 9am. Fortunately the GM happened to be on site and he authorized another representative George to revise my reservation. George was the only reason for any recommendation at all. He turned a potentially bad situation into a positive experience.

Jeff S. 
Rating:
5.0

The only issue was about a 10 minute wait inside to pick up the truck, lots of customers were there though so I think it was just a demand issue. Helpful and friendly personnel entirely, very smooth and easy drop off.

ASHER A. 
Rating:
4.0

Customer did not leave a comment.

Gregory M. 
Rating:
5.0

Such a great experience from beginning to end. I did the automated process which was perfect but could not open the truck with the combo lock. The office staff was right there to help me out snd get me going. Turn in was a breeze as well.

JANELOGAN K. 
Rating:
5.0

Customer did not leave a comment.

Mongoljin B. 
Rating:
5.0

The site was very busy, but the staff was working extremely hard to get customers through.

Kirsten H. 
Rating:
4.0

Customer did not leave a comment.

Wesley M. 
Rating:
5.0

Customer did not leave a comment.

Mehdi J. 
Rating:
5.0

Customer did not leave a comment.

Brian S.  |  Online Move In 
Rating:
5.0

Very helpful and prompt staff

Jonas F. 
Rating:
5.0

Everything was great except I did not receive the dolly I requested; turns out I did not need it but that was a pain

Michael C. 
Rating:
4.0

checkin was in person and easy to pick up vehicle. Returning was a pain.

Phillip D. 
Rating:
5.0

Customer did not leave a comment.

Tim C. 
Rating:
2.0

Had all my stuff moved out of my unit before I was due to be charged for a new month, but office hours were closed so I couldn't formally close out my account until the next day, and I was automatically charged for a full month regardless. I will not be renting a unit from uhaul in the future, nor would I recommend anyone to uhaul due to the uncompromising, all-or-nothing contract and refusal to prorate unused days.

Rebecca C.  |  Overall Experience 
Rating:
5.0

Very warm, courteous and professional staff.

Manuel G. 
Rating:
4.0

Customer did not leave a comment.

Russell C. 
Rating:
5.0

Cannot think of any.

Jon B. 
Rating:
4.0

Customer did not leave a comment.

MITCHELL B. 
Rating:
5.0

Customer did not leave a comment.

MARLEY H. 
Rating:
5.0

Customer did not leave a comment.

Thomas L S. 
Rating:
5.0

Customer did not leave a comment.

Shannon M. 
Rating:
5.0

I appreciate the Uhal team that help me. I have been sick and suffer so much. I am Firefighters Volunteer/ Medical reserve Corps and have been with respiratory issues. Took me 3 days to move. I was having short breathing and pain. I called the Uhal team 2 times to assist me and they were amazing. Thanks 🙏🏻 you so much.

JOAO PAULO L A. 
Rating:
5.0

Customer did not leave a comment.

Ryan C. 
Rating:
5.0

Customer did not leave a comment.

GERALD N. 
Rating:
5.0

Customer did not leave a comment.

MARLAN O. 
Rating:
5.0

Everything was great. Service terrific, van ready to go, check-in, check-out easy. Thank you for making a tough moving day a little easier.

Carol S. 
Rating:
4.0

Customer did not leave a comment.

MATTHEW V. 
Rating:
4.0

UHaul personnel were professional, helpful and responsive.

Frank M. 
Rating:
2.0

The office was understaffed, and when I came back to return a Uhaul truck (because I was unable to acces the dasboard/online return) I was waiting for 20+ minutes with several other customers. Then after the wait, I was told to just give them the keys and not worry about taking pictures or doing anything else, this was 10min before my scheduled return time. I was then charged a $20 late fee, and a $50 fee for missing equipment that was returned. The $50 fee has been refunded after I called, but I am still having to work with customer service to get the $20 late fee back.

Mariah J. 
Rating:
2.0

I was scheduled for 6am and was guaranteed! But changed my schedule to 7am the night before without telling me. This is so unprofessional.

Gurkamal D. 
Rating:
5.0

Customer did not leave a comment.

Kevin C.  |  Overall Experience 
Rating:
5.0

No improvement needed. The staff are very helpful and efficient. Customer service is 100%. I love this location!

Shawn I. 
Rating:
5.0

Customer did not leave a comment.

EMILY ANN E. 
Rating:
5.0

Everything was perfect. I forgot a bag in the passenger seat. I will go to the location at 7 am, when you open. Thanks in advance for the help.

Jose D. 
Rating:
5.0

Customer did not leave a comment.

Irwin S. 
Rating:
4.0

Everything was smooth and easy and fast I don't think it can get no better great job

William R. 
Rating:
5.0

Customer did not leave a comment.

Tobias R. 
Rating:
4.0

Customer did not leave a comment.

Monique W. 
Rating:
5.0

Customer did not leave a comment.

Steven R. 
Rating:
5.0

Customer did not leave a comment.

MELANIE J. 
Rating:
4.0

Customer did not leave a comment.

BRYAN P. 
Rating:
5.0

Place signs near the drop off area indicating where to find they key drop. It took us about 30 minutes. Mobile return was also down, so it was a frustrating, uncomfortable experience for us in the dark in an unfamiliar city.

Josie D. 
Rating:
2.0

I have a code to get into the storage area after hours, but the code doesn’t work after hours. It only works on the office door. That set me back a day.

Everette A.  |  Online Move In 
Rating:
5.0

Dear U-haul, You have been good to me. After months of being late, you still managed to give me a settlement which I a small for all those months. Thanks for your kindness. It's, Payvay

Clayton P.  |  Overall Experience 
Rating:
5.0

Thank you Chris and staff.

MONICA M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kadijatu S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Karen R.  |  First Impressions 
Rating:
1.0

Very rude and unhelpful.

Tazeem K.  |  Overall Experience 
Rating:
1.0

So disappointed all my stuff that was in the unit is destroyed there was rats and rat poop all in all in the unit

Maliktra D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bart T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Laura B.  |  First Impressions 
Rating:
5.0

You and your staff were always courteous helpful and personable. your levels of professionalism and competence, I will always have a pleasant memory of and I would recomend your facility to anyone who asks me for a suitable place to store their excess belongings, THANKS FOR EVERYTHING!

emile b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Johnathon F.  |  Overall Experience 
Rating:
1.0

When we opened the unit, all of our items were covered with a film of white dust. Something must have fallen from Above. It took A lot of work to clean off our stuff. It was concerning as we don’t know what it was and whether it causes a health risk. The office staff were unhelpful and just said - we should have gotten insurance. Unacceptable!

Eibhlin D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenny H.  |  Overall Experience 
Rating:
5.0

I was. Extremely Pleased with the Professional manner in which James helped complete my move-in. I was also Grateful for the Kindness shared. Makes a huge difference in a person's day. Thank You Donna G.

Donna G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Helen M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jerry D.  |  First Impressions 
Rating:
5.0

This U-Haul store and storage is very convenient for me because how close I am to the store and I will always use the store

Frances W.  |  First Impressions 
Rating:
5.0

The gentleman were very helpful when I arrived and explained everything to me in detail. Will be renting a small U-haul van when we have to empty out unit in late August.

ROBIN D.  |  First Impressions 
Rating:
5.0

Good convenience😊

Shuronda J.  |  Overall Experience 
Rating:
3.0

Your storage wasn’t bad but the small storage cost so highly.

sHANIEKA c.  |  Overall Experience 
Rating:
4.0

Manager was great! Helpful and friendly

Kimnerly F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kenny H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charmine H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aarthy C.  |  First Impressions 
Rating:
3.0

One guy kind rude to me because I am deaf. I tried to talk him about storage. I left then go back to storage. Other man helped me . It much better. It not bad.

sHANIEKA c.  |  First Impressions 
Rating:
5.0

I give you excellent for cleanliness, friendliness and other good marks now. I hope you continue improving your service. Thanks for your hard work

Clayton P.  |  First Impressions 
Rating:
5.0

It is a good place for me to store some of my things. I was greeted and assisted by James. He was friendly, courteous and professional. He showed me the locker and how to use unlock/lock up. I was satisfied with the service. Thanks

Philip G.  |  First Impressions 
Rating:
5.0

Very friendly staff!!!

David S.  |  Overall Experience 
Rating:
5.0

Top notch!!! These folks know how to run a business using the long lost art of great customer service. It was a very good experience.

David S.  |  First Impressions 
Rating:
5.0

All employees were super nice and friendly. They helped getting set with a storage unit in just a couple minutes.

Ariel S.  |  First Impressions 
Rating:
5.0

The team there was very helpful. They were great. Thanks.

ZACHARY K.  |  Overall Experience 
Rating:
4.0

It was a pleasure doing business with you.

CARRIE C.  |  Overall Experience 
Rating:
2.0

Very unorganized and lengthy process

Ashley D.  |  First Impressions 
Rating:
2.0

I was told that I would not be charged for a second month if I moved out by September 3rd. I moved out on the 2nd however I was still charged.

rebecca l.  |  Overall Experience 
Rating:
1.0

I would have rated you excellent and I eould have referred you to other patrons. The reasons why I won't? My last receipt showed my rental would have cost me $79.00 had I rented the following.

Amitzah M.  |  Overall Experience 
Rating:
5.0

Excellent service!

Ian S.  |  Overall Experience 
Rating:
5.0

Very responsive service, answered all of my questions and were transparent about pricing and options.

Isabel E.  |  First Impressions 
Rating:
5.0

Very polite, professional, friendly and accommodating.

Elizabeth S.  |  First Impressions 
No reviews have been submitted for this location.

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