Customer Reviews for U-Haul Moving & Storage of Capitol Hill

Rating:

1.0

I rented a truck online for 2 days at $29.99, totalling $63.00. When the my driver picked up the truck, because he thought the truck was too large, he l3ft with a smaller truck that costs $19.99 daily online. However, I was charged $59.99 daily totalling $124. I was robbed!

Rating:

1.0

1. Why did I input all of my information two separate times only to have to do it again while I was standing in front of the truck? This is insane. I understand the pictures but making me manually verify again and have to have it confirmed by a 3rd party is insane. I've never had to do this at any truck rental or any other U Haul location 2. The truck was extremely dirty, the middle seat had no seatbelt buckle, and it was extremely poorly maintained where the alignment was completely off. Not too mention the fact it barely had a working FM radio much less any Bluetooth or Android auto

Rating:

2.0

First vehicle did not work. And the manager with orange hair is rude and has 0 customer service skills

Rating:

3.0

There is no clear instructions on where to drop keys in the lock box. We had to call the store and find an employee to help us as it does not match the instruction on the app.

Rating:

4.0

YOUR SALES PERSON ALVIN WAS FANTASTIC. HE WAS PATIENT ASSISTING ME WITH MY CHECK-OUT AND CHECK-IN.

Rating:

1.0

There was inaccurate gas gauge. I barely used the van and even pour gas into the van to get it back where it was. Yet, they still charged me for gas.

Rating:

5.0

Convenient location. Slight hiccup picking up the truck but it was sorted out quicklyy

Rating:

1.0

I had to wait 1 hr to get my truck. The person I hire to help move had to leave because it took too long to get the car so I lost money. I way very upset. I would never recommend this place.

Rating:

1.0

Slow and confused employees. His colleague sat next to him and made fun of him instead of helping out. I ended up spending 30 min just for a pick up.

Rating:

1.0

I’ve rented quite a few uhauls and this was by far the worst experience I’ve ever had. The associate was so rude and combative for no reason. I completely understand having an off day but she was honestly so disrespectful right off the bat for no reason and literally laughed at us when I had a question about how to navigate the app

Rating:

5.0

It would be nice if the truck had cruise control

Rating:

1.0

The treatment of the staff is very impolite and urde. Aggressive ways and treatment, don't make you want to do business with you.

Rating:

2.0

Took 15 minutes to be acknowledged. 1 guy was moving a few empty trucks ahead of us and cleaning them down instead of acknowledging us. A second person appeared 15 minutes later to get us checked in and wanted us to back the trailer up written little to no guidance. We ended up pulling around and he disconnected the trailer from our car.

Rating:

1.0

The system was down and no alternative was provided for either the computer rental system or the website on smart phones. Neither were loading properly, and it took me 45 minutes to pick up my truck. No refund or compensation for rental time lost was given.

Rating:

2.0

Uhauls were parked in tight spaces surrounded by other large uhauls that made it challenging to take proper full length photos of each side of the vehicle which were required by the Uhaul app. We chose self check in but due to issues with the app we had to go back and forth to the building several times to trouble shoot it with an in person representative which defeats the purpose of the app self check in. Once the app worked, thanks to the in person rep, we went to the truck as the app instructed us to. Once we identified the truck, the app told us to go to back to the rep to get our keys. We ran back and forth from lot to building several times. Online we were told the Uhaul equipment we rented would be already in our truck, but on arrival we were told we had to go to a shed to get it ourselves. The in-person rep said inventory shows there were no more furniture dollys left and to call her if we got to the shed and didn’t see one and she would remove it from our reservation. Once we got to the shed, there were 2 left. Seems like inventory wasn’t properly updated and just added to a chaotic check in.

Rating:

5.0

Keep doing what you are doing.

Rating:

1.0

Though I did the whole check in process on my phone, I had to repeat it once in the store. The person inside failed to tell me that I needed to go to a link on my phone for the equipment check, and so I didn't do it before leaving with the van. I was gone for about an hour and 20 minutes, driving about 5 miles. When I returned to U-Haul, I waited for about 10 minutes for someone to check the van in. They sent me away before checking the vehicle. To my surprise, I was charged for 37.1 miles although I only drove the van about 5 miles and only had it out for a bit over an hour. I have called the store twice, and they proved to be completely unhelpful. The fact is that pictures from me or not, either the person checking the vehicle in got her odometer numbers wrong, or there is something wrong with the van. Given the lack of help and lack of a refund, I will never rent from this location again.

Rating:

5.0

Thank you for your service

Rating:

1.0

The receptionist at the counter, a young man, was very rude to me. I asked for a small van and even though there were many regular 9 feet vans available, he gave me a RAM, and when I asked him to change it he insisted it wasn't bigger than the others and refused. He was extremely rude, ignored me and walked away. I finally asked the supervisor, who made the change, but the aggravation of dealing with that employee took a toll on me.

Rating:

5.0

Excellent Customer Service from John. He was knowledgeable and patient in answering all my questions

Rating:

1.0

The representative was very nice kind and pleasant. Therefore the customer service part was excellent. My problem was, due to me taking the pre trip and it's being dark at the time. I thought that the truck was clean, but instead someone took a dump in the front of the trailer part of the truck. We didn't notice it until we started to load my customer furniture onto the truck which her furniture was placed directly on it. At that moment we still didn't notice the poop. Until we brought another piece of her furniture out, to then notice the smell. Instantly I had to let my customer know what was going on. Now im in a position to use wipes paper towels in below freezing temperatures on Xmas eve at that., to complete my job. It made my business look bad. Thanks to my grateful customer. She understood that I had no control of the situation and that uhaul was closed at that time to complain. She still needed her task performed at a certain time. But it was embarrassing for and to me in reference to my business. I love and Will continue to do business with uhaul, but without the front desk clerk acknowledgement. Someone actually took a dump in the truck. Maybe they have to tighten up the security in that location, I don't know. But as of the moment, I'm just hoping this experience doesn't cause me my contract with this particular customer

Rating:

5.0

I like working with Uhaul because you can understand their billing and can calculate it yourself so you know how much you'll be paying. There's the rental rate and insurance, doubled if you rent for a second day. If you keep track of your starting odometer reading, which is on the contract, and keep in mind the rate per mile (1.69) and figure how much fuel is needed, according to the miles per gallon rate (10mpg), you can put enough gas in, but not too much. Make note of where the cheaper gas stations are. There are a few little fees that add up to about $4, and the rental tax is 10% of the total. If you keep it clean, and can always use their supplies once you park the truck, you can avoid a fee. Remember you can still get a ticket even though it's a rental - obey the lights and keep to speed limit because in DC there are cameras everywhere.

Rating:

5.0

There was an issue with the self-checkout that the vehicle I was assigned was blocked in by other rental vehicles. The person at the front desk was able to quickly help me with zero extra issues.

Rating:

5.0

Staff were great and helped navigate when the app was not working to take pictures

Rating:

5.0

Excellent

Rating:

4.0

I called to speak to the regional mgr Craig Russell concerning mileage chargers. When folks are facing homelessness and others are assisting why can’t U Haul have a program. The price initially was 169 on Friday the price increased $2.09. It’s predatory, especially in the inner cities, and marginal locations where people live . It’s absolutely ridiculous so I hope to hear from Mr Craig Russell, hopefully by Monday. 703-297-6731 Patsy Thomas

Rating:

5.0

The U-Haul representative was very cordial and knowledgeable. Would definitely rent from this location again.

Rating:

1.0

The location charged me an extra day for rental without telling me. The boxes were dirty. I will never use uhaul again.

Rating:

5.0

The staff help was excellent!! I have no recommendations for improvement.

Rating:

3.0

The employee wanted me to check myself out. Once I made it clear that I expected her to check me out, she was helpful. . I don't want the U-Haul app. .

Rating:

2.0

Not only was the specific. Equipment I reserved unavailable, I was told “reservations” are just requests. No. They’re reservations. If your company cannot maintain them, don’t guarantee them.

Rating:

5.0

On the return of my rental, there was an issue where I didn’t take photos when I first got it and it was because I didn’t get the message to do it and when I return the vehicle, they try to charge me 114 extra dollars so I had to go back because they said there was damage on the passenger side of the van that I had but turns out it was damaged from the previous runner and not me so the help that they gave me was really considerate and they was very helpful with taking care of it so yes, I would recommend K St. U-Haul to my friends and family

Rating:

5.0

Sophie was so friendly and helpful. Such a delightful experience. Please ask her manager to pass on our gratitude

Rating:

1.0

I was given a U-Haul with a faulty/broken pad-lock which resulted in all of my belongings being locked in the truck with no way to remove them for multiple hours. I had to call roadside assistance to remove the lock. Inexcusable and completely avoidable issue that causes major inconveniences.

Rating:

3.0

Please bring back your employees renting and checking in the returned trucks ---using your phone to rent and return trucks does not work. Please bring back the old system.

Rating:

5.0

Awesome customer service

Rating:

2.0

Truck smelled like urine. You didn't have one of the dolly's I ordered and you didn't apologize. I overheard you do this to another customer too. However, you were very particular about me folding the moving blankets and bringing the ready-to-go boxes inside myself so that you could count them. At least you helped me find my parking pass that I accidentally left in the truck.

Rating:

1.0

ensure that there is enough equipment to satisfy orders. when i arrived there was no dolly and although i appreciate it being taken off of my order i had to scramble to find one for my move. additionally the truck was on empty when i started it and spent additional money having to fill it up. why do i have to fill up the tank when the previous person left it on empty? lastly there were press on nails left in the cab from some previous renters. overall unhappy with my experience.

Rating:

5.0

The staff, the lady and young man are very helpful and professional. Keep up the good work 👍

Rating:

4.0

The app is incredibly inefficient. Taking all those photos takes way too long and it’s completely unnecessary. The length of time it takes both in picking up the vehicle and returning the vehicle makes it unlikely that I will rent from U-Haul again.

Rating:

5.0

Friendly , helpful , kind , amazing service .

Rating:

1.0

The check-in process is too long and burdensome on the day of picking the vehicle up, should be done prior to picking up the keys but I was told there was no way to do so beforehand. Instructions for finding the vehicle are poor. The user interface for checking the vehicle out of the parking lot is poor. Need better instructions for how to return vehicle to the location and what the various charges will be (environmental fee, rental tax, etc) prior and during process.

Rating:

3.0

I don't how you have to fill out a questionnaire, upload documents online and then wait for approval while in line at U-Haul? That is way too much aggravation and time spent trying to get a rental. Can you come up with a better solution?

Rating:

5.0

Thank you

Rating:

3.0

I absolutely DO NOT like the new check-in and return procedures using the app. I will try to never use U-Haul again because of the difficulty of renting and returning the vehicle using the app procedures. How embarrassing to have to track someone down by telephone in the morning so that they can identify you to the U-Haul employee. Ridiculous. Upon return, I was supposed to leave the vehicle unattended directly next to the sidewalk with the keys inside and the window rolled down. Anyone could have walked off the sidewalk and absconded with the vehicle, leaving me responsible. Fortunately, Sophia provided excellent customer care and checked the vehicle in for me so that I could leave the premises knowing that the vehicle was safely out of my responsibility and everything was properly accounted for and the transaction was complete and finished. Sophia is to be commended for her attention to U-Haul customers concerns and needs. Otherwise, I will go out of my way to avoid U-Haul in the future. Thank you.

Rating:

1.0

This location appeared significantly under-staffed. Returned trucks were backed up to the busy street. U-haul review of the truck condition was completed well after departure; thankfully, staff agreed with my assessment and no additional charges were made. Corporate communication throughout was good.

Rating:

5.0

Good people. Fine equipment.

Rating:

1.0

I had to clean many of them. Your representative seemed uninterested and unmotivated to help. He didn’t offer any advice, explanation, or assistance. He talked without facing me and was chewing gum the whole time. It felt like he didn’t want to be there or deal with customers.His attitude made me feel disrespected, as if I were not valued as a customer.

Rating:

5.0

im happy great service I will recommend this👍👍👍👍👍👍👍❤️❤️❤️

Rating:

4.0

It was hard to find the key drop. I recommend that a photo of the actual key drop be available among the information for the drop-off. It took us almost 10 mintues to find it. No personnel were involved since the drop off was late at night, after office hours. The confirmation of return and receipt was provided promptly the day after the truck was returned.

Rating:

5.0

The best were the people who work at U-Haul —everyone was lovely and kind. Thank you guys

Rating:

3.0

The check out process was too long and the app did not indicate that I had completed the process It kept asking me for my location. One of the U Haul associates who happened to be outside had tell me that the process was complete Even though the app said otherwise Also, I was overcharged by $10

Rating:

4.0

Create more signage to indicate that the indoor part is two buildings over.

Rating:

4.0

I reserved a dolly and furniture dolly for my move. When I went to pickup my rental I was told none were available as previous rentals had not returned them yet. The associate called the other 2 nearby locations to see if I could pick up the dolly’s from them, they were also out of them. There were both kinds of dolly’s available for purchase and when I asked if I could just used one of those and returned it the associate informed me that they used to do that but too many were returned damaged. The lack of having the equipment I reserved elongated my estimated move time by several hours

Rating:

5.0

Very efficient and friendly service. I will always come here and hope the same staff will be there to help. Enjoyed working with him.

Rating:

5.0

When I returned the u haul truck, there were too many truck in the parking lot. Show the customers way to get in for returning.

Rating:

1.0

We had a very disappointing experience with this U-Haul location. The check-in process was difficult and disorganized — we had to walk back and forth between the lot and the office multiple times just to get help. The truck itself had several issues: the door was damaged and ripped our clothing, there was no gas cap, and the padlock was broken. To make things worse, the furniture dolly we reserved wasn’t available when we arrived, which created extra work and additional costs for helper fees. The staff on site were also unfriendly and didn’t seem interested in helping resolve any of the problems. Overall, a frustrating experience that fell well below expectations.

Rating:

3.0

I know it was a full lot but it would be more helpful to have more space to leave instead of having to take a 15 point turn not to hit another vehicle.

Rating:

2.0

None of the items I had rented/purchased were available and when I picked it up I was told there was no card on file even though I had put in my card information and paid for an item I never received

Rating:

3.0

The truck was clean and in general good shape with the exception of both side mirrors would vibrate out of position, the passenger side so bad it became unusable, we would have to adjust them each time we stopped. If it was not for the mirrors I would be pleased with everything.

Rating:

1.0

The vesicle assigned to me was blocked by another truck. This is the send time this has inconvenienced me where I wasn’t able to pick up a reservation.

Rating:

2.0

The staff was the problem

Rating:

3.0

I was charged for a service I didn’t not select

Rating:

3.0

manager is rude

Rating:

1.0

I can tell customer service is not a priority, but this location takes it to another level. The employees here are as helpful as a soup fork. Terrible.

Rating:

5.0

The guy and the girl there 10/10 also extremely funny

Rating:

5.0

Very helpful very helpful

Rating:

4.0

Satisfied.

Rating:

5.0

I am very much appreciative for the service rendered.

Rating:

4.0

Thanks, everything was sweet unto the end. I find myself paying for a empty locker for a month because I closed account to late. I am sure they will rent that space to someone else. Also, I recall buying my lock but they asked for it back. Other than that...👍

Rating:

3.0

Staff a bit rude but overall not too bad of an experience.

Rating:

5.0

Excellent service entirely.

Rating:

5.0

The manager the you lady is so nice and helpful

Rating:

5.0

Everything was great Byron was awesome. He really went above and beyond to help my move go smoothly. Great addition to the U-Haul Family. Will definitely refer anyone that’s Looking for a family friendly atmosphere. Love U-Haul..,

Rating:

2.0

The lady call me with a attitude asking me am I finish with the storage didn't say who she was nor said what company was representing just ask for James and am I finish with the unit not storage unit just un̈it I had to ask who was I talking to

Rating:

5.0

staff was helpful and professional

Rating:

3.0

The self storage unit is in an awkward place to park your truck to be able to back in and unpack your truck. The cars were blocking the driveway so I had to wait. The managers vehicle was blocking the truck so I had to wait awhile until she returned so I couldn’t leave immediately and wasn’t able to return properly

Rating:

5.0

The man behind the desk. SMH. Great personality laughter greeting next time I need to storage unit . I will be right back there. Even if I need to drive farther than needed. Just a great person to deal with.

Rating:

5.0

The friendly staff says it all on Capital Hill.

Rating:

4.0

My only issue is that one time I reserved a unit, and the day I came to use it, it had been given to someone else.

Rating:

5.0

Great staff and thanks for your help!

Rating:

5.0

I had some issues with accessing the storage unit after hours. The manager was nice enough to give me a refund. I want to also add that the service from everyone that I encounter was top-notch my friend and I were talking about how impress we were because our past experiences haven’t great. But this location is doing something right. The staff are amazing.

Rating:

5.0

The staff was very professional and knowledgeable which I appreciated. I have already sang your praises to others.

Rating:

5.0

Super helpful and friendly staff and efficient process!

Rating:

5.0

The staff was knowledgeable and helpful- I really appreciated them especially when I was moving out and they made it easy and quick!

Rating:

2.0

Need better supervisors and also better communication skills, talking to customers and Delilah customers also let them know that understand the rules and regulations of the storage unit instead of giving them a contract. Also be mining them how the business is run. Sometimes people forget what you supposed to be doing at the U-Haul so yes, I put this score as a reason is because leadership and comprehension and understanding and communication is the key of business and also leadership for business consultant solutions for other business who want to come and use the storage unit as a business or as a customer, it was actually poor but it’s OK. I know what to do for now I’m learning my life is new everybody learn something so learning.

Rating:

3.0

Staff is not super responsive. They don't really focus on offering a good customer experience

Rating:

5.0

Delonte was so helpful in getting me set up with a storage unit and renting a truck. Had to come back the next day to finish moving and the staff and owner were exceptional as well. 1000% would recommend. Super patient and willing to problem solve.

Rating:

3.0

Staff clueless and opening is difficult to fit objects in.

Rating:

5.0

The staff was professional, courteous, friendly and efficient.

Rating:

5.0

Any time needed, super helpful and friendly team. I congratulate them and even did it to one orally. Thanks to all.

Rating:

5.0

Staff was very helpful and friendly.

Rating:

5.0

The staff is always open to help and answer any questions. Great customer service !!!!! Love the location and the cleanliness

Rating:

4.0

Short staffed at location, but was still able to resolve any questions I had.

Rating:

5.0

Perfect.

Rating:

5.0

I cannot say enough positive things about my experience with this location - I am honestly sad I don't need to store anything anymore because they were so great to work with. Every single member of the team was helpful, friendly and proactive in making sure I was taken care of. This "above-and-beyond" level of service was especially appreciated as I am currently living halfway across the country. I would recommend this location to anyone in the DMV who needs storage and if I need a storage unit again I will be coming back here. Thank you!!!!

Rating:

4.0

The staff were very helpful and much appreciated.

Rating:

5.0

I had been unemployed for quit some time and I worked with Jenai Shirriel and I can’t say how AMAZING to work with in closing down my unit. This included many personal items, such as, family photos of my family and friends. Ms. Shirriel was kind, professional and always quick to return phone calls. Thank you Ms. Shirriel! 5 STARS.

Rating:

4.0

It's been a good experience good experience for me

Rating:

5.0

Wayne Perry had great customer service skillls. And he was very helpful

Rating:

4.0

Had a little trouble getting the manager to finalize the move-out request, but after checking in with them a couple of times via phone it was finalized.

Rating:

5.0

Had to get a small unit so I might get another storage unit. No big ones available

Rating:

4.0

The staff was professional and extremely helpful.

Rating:

2.0

We found several roaches by my new storage unit, alive and dead. We immediately cancelled our rental. The staff were very helpful and understanding

Rating:

2.0

The front staff person was rude, cursed, was watching a training video and generally acting like everything was my fault even though he had to call someone to ask how to do literally everything. Worst customer experience I have had in a long time!

Rating:

5.0

Excellent customer support

Rating:

5.0

Amazing staff 5/5 The actual storage sliding lock was a bit finicky and hard to open at times (this could have been in part because I had a lot of stuff in a small unit). Overall, my experience was amazing and I'd recommend.

Rating:

5.0

I am a satisfied customer.

Rating:

5.0

Great customer service.

Rating:

5.0

The staff was excellent and very helpful from the opening and closing of storage unit

Rating:

4.0

I thank them for holding my items, and allowing me access to them when convenient for me.

Rating:

5.0

Greatly appreciated & highly recommendable.

Rating:

4.0

Vagrants in the vicinity and sometimes inside made use of the facility less pleasant. Employees were generally exceptionally friendly and helpful. Overall good experience.

Rating:

5.0

Been renting from u -haul for 5-years great place very nice people always helpful

Rating:

5.0

Amazing! Awesome!

Rating:

4.0

I was pleased to get the space I needed at the time of my need.

Rating:

5.0

Uhaul has a great, modern customer service business model. Their online platform let's you easily start/stop a storage rental and do a self check out of boxes in the store. Amazing. Saved me a bunch of time. When I needed personal help I I quickly got to speak with a helpful person in the store.

Rating:

5.0

Wayne & his team are not only friendly and helpful but also awesome problem solvers! I will most definitely continue to use them as my first choice for anything hauling related, but I will tell all my friends to do the same. And I recommend them to everyone! Thanks again!!!

Rating:

5.0

All three of your your workers at 26 K street went above and beyond to accommodate me I was so happy I handicapped and they helped me so much and you have a great team together they work well and they were training a young man step by step from the computer to the floor that young man was professional and very eager to learn the computer and help me! Awesome 🤗🤗

Rating:

5.0

Exceptional service, couldn't be more satisfied. Would definitely recommend although the pricing is a bit on the steeper end.

Rating:

3.0

Like most everything it's expensive. I don't like having a rat feeding station in my locker. Nothing like giving the rats an invite to come in. Better places to put them

Rating:

5.0

The staff assisted me in every way, making the out of state experience amazing , safe and comfortable. Thanks again.

Rating:

5.0

The staff member on duty was extremely helpful, knowledgeable and courteous.

Rating:

5.0

Offer guards to customers to stop water from running into lower storage units when floors are moped.

Rating:

5.0

Great service

Rating:

5.0

Wayne has done a great job fixing some previous issues during the other manager's time there. I had a great experience!

Rating:

5.0

See you guys next year!!!!!

Rating:

5.0

The employee who helped me on duty that Fay was extremely helpful and just plain nice. He went above and beyond in helping me with the cargo trailer and the rental process. He deserves a raise and a promotion …

Rating:

4.0

Everything went well except for the garage loading door being broken. That was really annoying for move-in. Other than that, all good. Clean, cool, nice staff

Rating:

2.0

For the price, the unit was small. I felt nickeled and dimed. The parking situation was impossible.

Rating:

3.0

I interacted with you office staff twice; getting the unit and closing the unit rental. The staff that assisted me, two different persons, acted like I was "bothering" them. Is not what they said or what they did, it was their attitude. Their tone of voice was like they were mad, like they hated being there. They are the face of your company, the one I prefer for my moving and storage needs. I don't need pleasantries or even greetings; but, I don't need to feel like I'm a burden to you. I'm the customer! The paying customer. Based on this experience I'll never use U-Haul services in DC.

Rating:

3.0

It is my first time requiring uhaul services, it was late and it almost close for regular busines hours which compel me to get the "24 hours access service" which by the way I just needed for that particular day the 27th of jul. I needed to storage my stuff on the 27th of jul, so between go and get my stuff and come back, the store would be closed, so the least I would have expected as a some sort of compliment for a new customer would have been to wave the after hour charge for a day, no big deal it is just a thinking, and the to be obligated to buy some specific sort of padlock it is kind of absurd but anyways it is what it is other than that I rate your service average. Customer service? Excellent. Policies? Not very good for customers. My opinion.

Rating:

5.0

Chris was very helpful! Cleaned my unit and answered all my questions!

Rating:

2.0

Had all my stuff moved out of my unit before I was due to be charged for a new month, but office hours were closed so I couldn't formally close out my account until the next day, and I was automatically charged for a full month regardless. I will not be renting a unit from uhaul in the future, nor would I recommend anyone to uhaul due to the uncompromising, all-or-nothing contract and refusal to prorate unused days.

Rating:

2.0

I have a code to get into the storage area after hours, but the code doesn’t work after hours. It only works on the office door. That set me back a day.

Rating:

5.0

Dear U-haul, You have been good to me. After months of being late, you still managed to give me a settlement which I a small for all those months. Thanks for your kindness. It's, Payvay

Rating:

5.0

Thank you Chris and staff.

Rating:

1.0

Very rude and unhelpful.

Rating:

1.0

So disappointed all my stuff that was in the unit is destroyed there was rats and rat poop all in all in the unit

Rating:

5.0

You and your staff were always courteous helpful and personable. your levels of professionalism and competence, I will always have a pleasant memory of and I would recomend your facility to anyone who asks me for a suitable place to store their excess belongings, THANKS FOR EVERYTHING!

Rating:

1.0

When we opened the unit, all of our items were covered with a film of white dust. Something must have fallen from Above. It took A lot of work to clean off our stuff. It was concerning as we don’t know what it was and whether it causes a health risk. The office staff were unhelpful and just said - we should have gotten insurance. Unacceptable!

Rating:

5.0

I was. Extremely Pleased with the Professional manner in which James helped complete my move-in. I was also Grateful for the Kindness shared. Makes a huge difference in a person's day. Thank You Donna G.

Rating:

5.0

This U-Haul store and storage is very convenient for me because how close I am to the store and I will always use the store

Rating:

5.0

The gentleman were very helpful when I arrived and explained everything to me in detail. Will be renting a small U-haul van when we have to empty out unit in late August.

Rating:

5.0

Good convenience😊

Rating:

3.0

Your storage wasn’t bad but the small storage cost so highly.

Rating:

4.0

Manager was great! Helpful and friendly

Rating:

3.0

One guy kind rude to me because I am deaf. I tried to talk him about storage. I left then go back to storage. Other man helped me . It much better. It not bad.

Rating:

5.0

I give you excellent for cleanliness, friendliness and other good marks now. I hope you continue improving your service. Thanks for your hard work

Rating:

5.0

It is a good place for me to store some of my things. I was greeted and assisted by James. He was friendly, courteous and professional. He showed me the locker and how to use unlock/lock up. I was satisfied with the service. Thanks

Rating:

5.0

Very friendly staff!!!

Rating:

5.0

Top notch!!! These folks know how to run a business using the long lost art of great customer service. It was a very good experience.

Rating:

5.0

All employees were super nice and friendly. They helped getting set with a storage unit in just a couple minutes.

Rating:

5.0

The team there was very helpful. They were great. Thanks.

Rating:

4.0

It was a pleasure doing business with you.

Rating:

2.0

Very unorganized and lengthy process

Rating:

2.0

I was told that I would not be charged for a second month if I moved out by September 3rd. I moved out on the 2nd however I was still charged.

Rating:

1.0

I would have rated you excellent and I eould have referred you to other patrons. The reasons why I won't? My last receipt showed my rental would have cost me $79.00 had I rented the following.

Rating:

5.0

Excellent service!

Rating:

5.0

Very responsive service, answered all of my questions and were transparent about pricing and options.

Rating:

4.0

none

Rating:

5.0

No comments

Rating:

4.0

Staff was great. Paid for the location in close proximity to our house. The premises look clean, but moving my materials out, I did see a mouse scurry from one unit to another early in the evening.

Rating:

5.0

Great customer service.

Rating:

4.0

Will use U-Haul again.

Rating:

5.0

Very polite, professional, friendly and accommodating.

Rating:

5.0

5star

Rating:

2.0

Didn't let me make payment arrangements

Rating:

5.0

Christopher Lyle is the best man in the business. I never leave comments but sometimes when you see a true gem you have to let people know. Thank you Mr Lyle for making a bumpy ride smooth.

Rating:

3.0

The place was fine. The staff generally could not answer questions and I could never reach them via phone - they always had it forwarded to the national answering service

Rating:

3.0

The storage facilities were fine but the last two times I've been to this location the loading dock has been completely blocked by construction equipment.

Rating:

5.0

Highly recommended!

Rating:

1.0

The loading dock was blocked by construction equipment even though I was told it would be available. It was very difficult to use the storage units without the loading dock.

Rating:

5.0

The staff was very professional, and the manager even went above and beyond to allow me to get in to a unit when I was trying to finish packing and get on the road. Very happy and satisfied.

Rating:

5.0

Thank you for being my summer storage place!

Rating:

1.0

I called the location to confirm the reservation, and was told by the guy on the phone that reservations are on a first-come basis only...when I already had a reservation. Cancelled immediately.

Rating:

5.0

They make it easy to use and explain it all clearly. Couldn’t be any better.

Rating:

5.0

The capitol hill is the best run uhaul facility in the washington/Maryland area. The staff is competent, helpful and attentive to customers' needs. Your manager Chris is by far the best I encountered

Rating:

5.0

Good customer service.

Rating:

5.0

Wonderful office and staff that have always been there for numerous moves as I've moved kids to DC. Rentals trucks are great and the storage is also great. Nice helpful staff.

Rating:

5.0

Clean and nice facility!