Customer Reviews for U-Haul Moving & Storage of Carbondale

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Carbondale

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William H.
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Brad was very friendly and helpful

Jean P.
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Customer did not leave a comment.

Ricky B.
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When I picked up the rental truck, the customer service representative who assisted me did not wear a mask. These are scary times, wearing a mask shouldn't be an issue. It saves lives. I needed a truck asap, so I didn't raise the issue. But I did want to bring up after the fact. By not wearing a mask, your employee did put me more at risk than I would have liked. I really didn't know I would be paying for that. But next time I access services anywhere, I won't make any more assumptions.

Jeanie K.
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Truck leaked on our belongings. Wiper rubber slipping off when using in rain.

JOSEPH L.
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Customer did not leave a comment.

Brenda C.
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Customer did not leave a comment.

Robert O.
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5 stars

BRANDON P.
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Picking up the truck was a wonderful process. I picked up on a Saturday and was treated very nicely and with a lot of respect. Dropping off, I did not feel that way. I dropped off a truck a day early, on a Sunday. I started taking pictures to submit for the return process. A worker came later and started helping another customer hook up a pull behind trailer. The trailer was apparently blocked by where we parked the truck. We felt rushed by the worker to hurry and finish our return process so the truck could be moved. My wife also thought the worker was rude to her when asking her to move her personal vehicle. She was parked there because she was picking me up after I dropped off the truck. I paid for two days and returned it a day early only to be made feel I was an inconvenience to a worker and his customer. We were still customers even though we were returning the truck.

Teresa H.
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Customer did not leave a comment.

LISA D.
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Excellent service and equipment!!!

NICHOLE P.
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Customer did not leave a comment.

james W.
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Customer did not leave a comment.

Terri G.
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Better markings when customers come in as to where to park.

Jessica H.
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The headlights on this vehicle are set to high. My husband drove the Uhaul and followed me. The lights were shining in my mirrors so much I thought the brights were on. When we pulled over we checked and it was not on brights. It was a long 5 1/2 drive having to sit up to the steering wheel so I could see.

Merrie A.
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Customer did not leave a comment.

Franz G.
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Customer did not leave a comment.

Alan C.
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Very easy pickup and drop off. No complaints

Connie R.
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Customer did not leave a comment.

Christopher K.
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Customer did not leave a comment.

Robert B.
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I would have liked to have been informed that my rental was going to be over $200 when I was expecting a lot less. Yes, I did keep it longer than initially planned but damn?! The guys at the Carbondale location were great & you have some good guys working for you.

Tony C.
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Customer did not leave a comment.

Joe B.
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Customer did not leave a comment.

Vernon P.
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Thank you for your service in helping us get moved. It was a good experience.

Summer B.
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The truck drove great and it's about the same price as enterprise to rent a truck for the week. I was very happy.

Raymond K.
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Customer did not leave a comment.

Brian A.
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Customer did not leave a comment.

Benjamin B.
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Customer did not leave a comment.

Dotha C.
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Customer did not leave a comment.

Robin T.
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The owner of the establishment was incredibly nice and accommodating. He made the experience simple and enjoyable. If I ever have moving needs in the future I will definitely use his services again. I also would recommend him to anyone I know. Thank you!

Robert O.
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nice day and perfect drop off setup.

Shawn Y.
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Customer did not leave a comment.

Melissa N.
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Customer did not leave a comment.

Tracey M.
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I was upset that I was charged an additional day when my brother got the van back just 10 minutes after the 24 hour period. Because technically it took 10 minutes at pick up to look over the van.

Phil E.
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I was very satisfied. Making my additional reservation online and over the phone with Alaysha went smoothly. I was contacted right away by Brad Murphy to arrange delivery. He delivered on time calling ahead to notify us that he was on our way. The Ubox reached my son's house before guaranteed delivery date. So, all worked out great.

Frank M.
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Customer did not leave a comment.

Linda F.
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Customer did not leave a comment.

Robert B.
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Customer did not leave a comment.

FRANCES B.
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Customer did not leave a comment.

Cody S.
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Paid for a Dolly and Furniture Pads that I never got.

John R.
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Parking lot is under construction. Very unhandy to use. Will be better when finished.

Dylan S.
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I believe I spoke with the owner/manager (I sadly forgot his name). He seemed very friendly and knowledgeable. He made my first U-Haul experience a fun and safe trip. I will use Carbondale U-Haul again. 10/10 keep up the great work.

Althea H.
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Customer did not leave a comment.

Stephen B.
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Customer did not leave a comment.

Alyssa J.
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They lied and forge paperwork. Get a new manager and get a lawyer because I am suing.

Eugenio V.
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Customer did not leave a comment.

Robert M.
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Owner doesn't respect Customer Loyalty.

Joyce G.
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Customer did not leave a comment.

Grant W.
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Customer did not leave a comment.

Dina H.
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Customer did not leave a comment.

Amanda P.
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Customer did not leave a comment.

Christopher P.
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Customer did not leave a comment.

Ashley K.
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Great customer service!

Gregory H.
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No recommendations for improvements. Staff there were great...friendly, accommodating and attentive. I was in and out fairly quick.

DARIN B.
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Customer did not leave a comment.

Lora B.
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The gentleman that came out and disconnected the uhaul was pleasant and helpful.

Eugenio V.
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Customer did not leave a comment.

Jacob C.
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Customer did not leave a comment.

Janice P.
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Customer did not leave a comment.

Justin s. | Overall Experience |
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Customer did not leave a comment.

Eva O.
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Was very happy with both the pickup and dropoff. Guy who helped with the pickup was VERY helpful in problem-solving when I couldn't figure out where the electrical connection was on my husband's vehicle. MANY THANKS!

Jacqueline B.
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Friendly, thorough and helpful. I never rented before, my husband did. But he could not. Owner assisted me ...great experience!

paul O.
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Customer did not leave a comment.

THOMAS D.
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Customer did not leave a comment.

Jorge D.
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Customer did not leave a comment.

mike M.
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Customer did not leave a comment.

Ronald J.
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Let me pick up the rental from where I requested, not a location that was a 2.5 hour round trip.

NAKKIAH S.
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WEAR YOUR MASKS! THERE IS A PANDEMIC GOING ON AND THERE ARE STATE AND LOCAL ORDINANCES MANDATING THEM!

Jason H.
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Customer did not leave a comment.

Michael D.
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Customer did not leave a comment.

Susan L.
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The location in Carbondale is excellent, but the whole uBox experience was terrible so I have to rate you 1 star. It has to be the worst move in my life in the many times I have moved over the last 20 years. You are welcome to have customer service call me for more details 949-235-2065.

Joshua B.
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Excellent customer service!!!!

Douglas M.
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Customer did not leave a comment.

Anne H.
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Customer did not leave a comment.

Chris C.
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Customer did not leave a comment.

Takeia V.
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Customer did not leave a comment.

Deborah W.
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Customer did not leave a comment.

Jahi P.
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Hard working helpful .

Alan W. | Overall Experience |
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Customer did not leave a comment.

Marsha C.
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Brad was really nice.

Brock C.
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The drop-off was excellent! Smooth and quick! Very impressed!!!

RICHARD F.
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I would definitely would rent again. It made the job more easyer and efficient. The cost was reasonable. Thank you 😊

CRAIG G.
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Excellent customer service

KENDALL B.
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Give your employee a raise!! He was great!

John S.
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Customer did not leave a comment.

Deborah W.
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Everything was great.

Jennifer A.
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I was told that I will get a refund for returning the truck in early under 368 miles but now they can't pull the call to give my money back. I am going to dispute this until I get what I deserve back

Daren C.
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Customer did not leave a comment.

Paul S.
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The person made recommendations for future needs.

BRIAN B.
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Truck smelled bad. Right turn signal and brake light on tow dolly didn't work.

CHRISTOPHER P.
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Excellent quick service. Did not even have to get out of the car. They just unhitched the trailer and told me my receipt would be emailed to me.

Harris H.
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Very friendly owner. Easy checkin and return

Lori S.
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It was a very busy day that could see by the customers he all had. This man did an awesome job....between waiting on customers, going out and helping with their rental, plus answering the phone. They definitely need more help for him.

Jesse L.
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Customer did not leave a comment.

john Z.
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Customer did not leave a comment.

Denise R.
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Customer did not leave a comment.

David T.
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Customer did not leave a comment.

Mayra M.
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Very easy to rent and easily accessible

ZANIDRELLE J.
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Everything was great and professional

Dean P.
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Make the online phone only pick up quicker and more efficient on move in day by doing all verification the day before or day or reservations. And make it only the phone that you need. We still had to go inside for keys

Gregory T.
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Customer did not leave a comment.

Philip M.
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Customer did not leave a comment.

Kevin B.
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Customer did not leave a comment.

tim c. | Overall Experience |
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It was very. EXPENSIVE

Lauryn L. | First Impressions |
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Very helpful staff

NATASHA J. | Overall Experience |
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Great customer service!

MARCIA T. | First Impressions |
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Prompt service good customer service

Alan M. | First Impressions |
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Rashard was very helpful and displayed great customer service cant say the same for his coworker who could not process a rental return.

Jose S. | Overall Experience |
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Too small

sue b. | Overall Experience |
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Easy online rental. Convenient 30-day free storage at destination. Would consider again when needed.

Sharifa S. | Overall Experience |
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Staff was very professional and worked with you under extreme circumstances, because of the effective communication I was able to save my storage and special personable items. Carbondale, IL. Thanks!

scott f. | Overall Experience |
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I was disappointed by the fact that the facility mailed a copy of an invoice to my former spouse, not simply to the address but in their name, allowing them to open the mail legally. Unacceptable!

William D. | Overall Experience |
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Great

richard h. | Overall Experience |
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Manager was rude

ALONZO T. | Overall Experience |
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Brad was awesome! He took care of me in a professional and timely matter. I would definitely recommend this location.

Scott R. | Overall Experience |
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Brad and Rashaud were exceptional to work with. I highly recommend the Carbondale U-Haul location.

Rose B. | Overall Experience |
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The only thing that I had a problem with was the pricing, and a few of the things that you had to purchase. Other than that I would recommend.

natalie e. | Overall Experience |
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It was super hot in there! Awful moving in and out because of the heat

Maria B. | Overall Experience |
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Great customer service, very helpful staff, clean storage.

Lesley c. | Overall Experience |
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The manager was very professional and helpful. I would recommend this place to friends and use it again myself when needed.

margaret f. | Overall Experience |
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The staff and facility were everything I wanted

Vadzim C. | Overall Experience |
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Great service. Rashad did phenomenal job.

Gene C. | Reservation |
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Employee at the counter was very polite and professional at the Carbondale office. The only issues I had was with the 800 number customer service. I would definitely recommend the Carbondale office.

elysia i. | Overall Experience |
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While the staff was friendly and the facility was well maintained, the pricing was outrageous. Almost 90 dollars for a 4x6x10 when the surrounding businesses are charging 45 dollars for a 5x8x10.

No reviews have been submitted for this location.

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