Customer Reviews for U-Haul Moving & Storage of Carbondale

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Carbondale

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Annamaria B.
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Customer did not leave a comment.

Deborah T.
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Customer did not leave a comment.

Bryant C.
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ely S.
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Phillip M.
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Juan H.
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Brad was very helpful and a pleasure to deal with. This location still knows what customer service is all about. Great Job!

Cornelia W.
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Customer service was excellent. Everyone was very nice and knowledgeable. However the prices are unreasonable and misleading as it says 19.95 a day but when it was all said and done I ended up paying about $94.00 for a van that I only had 5 hrs.

Nathan F.
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I received excellent customer service! The technicians were knowledgeable, and helped me immensely!

Bryant C.
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Customer did not leave a comment.

Joni K.
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David B.
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William B.
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Savannah G.
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N/A

Joseph R.
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Joshua C.
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When u say ur not gonna charge dont charge

Shannon B.
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Customer did not leave a comment.

Geoffrey G.
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John M.
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I told the uhaul employee when I dropped off the trailer that furniture and other items inside the trailer got wet. There is some type of leak in that trailer either from the back door or I think from the floor or both but furniture got soaked. If I had to put a number on it betw 1-10 I would say 3.5

Sarah A.
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Customer did not leave a comment.

Lloyd J.
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The manager was damn near an hour late because he over slept. Which cost me money that I had to pay my work crew. Then didn't make any attempt to act like he gave a crap about me or my business. It's going to be a long time before I use this location again I will go somewhere else or to budget instead.

Jakirria C.
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Mindy S.
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Linda S.
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Drop off was quick and painless. Thanks!

Dale M.
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Diedra M.
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susan F.
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My daughter went to buy boxes & had to wait a very long time for the person to come to the counter. Guess he was the only one there. No problem with anything else. Prices of the boxes were fine & they were really needed.

ronald M.
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Ryan B.
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Nathan P.
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It's a lost cause

Brian O.
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Went to the counter, gentleman never acknowledge me. He kept looking outside so I thought we were waiting on someone. Went outside to tell my ride it might be a while. Went back in. Still ignored. I finally asked if we were waiting on someone. He said no and helped me. He said to make sure to drop the truck off full. After I got to my son's place to load up (2 miles) I noticed the tank was 1/2 full. So, thanks to the poor instructions I paid $50 extra in fuel. Very poor customer service.

Goreville First B.
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Very satisfied with the van and the service I received.

donna H.
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Customer did not leave a comment.

Robert D.
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nothing

Kathleen L.
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Customer did not leave a comment.

gloria C.
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The gentlemen that I worked with when I set up for my Uhaul and when i returned it were very nice....i will be back again.

greg P.
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Good selection of trucks. Easy to find. Brad was helpful. Would use again if needed.

Thomas S.
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No problems encountered at all. Young man working on Sunday was great. Drop off also no problem. Over all would not have any problem to return if the need ever arises again. Thank you for all your help.

justin J.
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They gave me a paper saying I didn't have to pay for gas and they made me pay after

Gracie D.
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Customer did not leave a comment.

Kathy P.
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Daffney G.
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Melanie F.
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Sean S.
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Gary S.
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Ricardo S.
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great service and cars

Zachary M.
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The young man who checked us out was quick, efficient, and friendly. Made the process easy!

Sharon H.
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Courteous and friendly staff.

Roger K.
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Brad, was very helpful, thank you.

Mary N.
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Better explanation of how the after hours return app process works. Thankfully, the local store manager was understanding when the app did not work properly & did not charge me the convenience fee or require me to go by the store the next morning to prove I had attempted to utilize the app to return the rental.

David H.
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Very quick and efficient. These guys know what they’re doing.

Judy M.
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The man who was working the night I picked up the uhaul was a very friendly funny easy going man.

Michele W.
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Darlene R.
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Thomas H.
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The gentleman was very knowledgeable and helpful.

sean M.
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James A.
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Only concern is employee that hooked trailer up didn't cross chains when he hooked them onto my truck. Could be a huge safety risk if hitch failed.

Marsie D.
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I did not know where to go to access the truck through the Express way. I could not find instructions on the website.

Henry M.
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great easy website -big strong truck for a reasonable rate-all service first class!

Corey D.
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Customer did not leave a comment.

Thomas H.
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Check out the trailer before the customer hooks up to it.

alan C.
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Carbondale experience was positive throughout.

Jonathon W.
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Customer did not leave a comment.

Desiree B.
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The exit for the U-Haul service is on a blind corner on a busy road and quite dangerous. The employee working was excellent, though. Many kudos to him.

Nelma B.
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Customer did not leave a comment.

Mark D.
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Brad, the gentleman that helped me was outstanding.

Michael B.
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Customer did not leave a comment.

Mark D.
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Car hauler wasn't @ pick up location. Lady that set up the rental assured me it was there, I questioned her before she took my credit card info. Had to drive approximately a 25 mile round trip to murphy to get the hauler myself, because they weren't gonna have one in c'dale for several hours. Then the rep there was about to leave, but I caught him. C'dale rep had notified him that I was on my way. He had a pissy attitude. Hooked hauler to the truck, I got out to inspect & front frame of trailer was about 3 inches from the ground. I have a bumper hitch & a drop hitch. Asked if we could connect to bumper hitch & he got pissier. He attepted to connect, had problems, went & got a rubber mallet & small sledge hammer from the trunk of his car. I got out to see what the problem was and noticed scuffs on my tailgate, from shoes I'm assuming. He layed the hammers on the bumber after beating in the hitch for a couple minutes & the sledge wasn't laying on its side he had it on the face , it fell over & chipped the paint on the tailgate. A lady came from inside & called for him. As he was walking off he made a smart-ass comment that he'd leave the hammers if I thought I could do it. I told him I didn't need them. About 5 minutes later I told the lady inside that I got it & was leaving. She said she was sorry. Oh... and had I mentioned I had a neck brace on from having 4 discs replaced 4 weeks prior.

Mary C.
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Customer did not leave a comment.

Lindsay C.
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This experience was a shit show. Some of the rudest customer service I have ever experienced-and I am in customer service. They messed up my reservation, failed to give me information I apparently needed, and then BLAMED ME FOR IT. When I brought up that this didn’t seem right, the man repeatedly interrupted me to continue to roll his eyes and tell me I “didn’t understand”. And then-oops! Everyone realized they made a mistake but did I get an apology? Nope. If I have to deal with blatantly sexist morons to get a truck, then I’ll just go elsewhere sometimes. Fuck Uhaul.

Fabricio G.
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Customer did not leave a comment.

Monica S.
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Im mad cause to much money was took8ng off my card and it was said that i did stuff to the truck when ihe truck was done that way when i got it

Linda P.
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The location was busy at the time of my arrival but I have to say that they were pretty helpful and all of us for understanding they did a great job serving all of us.

Jay G.
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Customer did not leave a comment.

Helen C.
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Service was great!

Alexis J.
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Customer did not leave a comment.

Bradley D.
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I requested furniture blankets, was charged for them, and received none. Then when I called customer service about it, I was told it was too late to reimburse me for them.

NATASHA J. | Overall Experience |
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Great customer service!

David K.
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Customer did not leave a comment.

Jeff W.
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Angel C.
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James D.
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Eric J.
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Christopher D.
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Rachel S.
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Jeffrey A.
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VERNECELYN A.
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Ronald B.
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Stacey M.
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Angie M.
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Very busy but fast.

Michael B.
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Jodie K.
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Arely M.
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Deborah W.
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Wash the inside front window. There have been smokers in the truck so window has a film on it.

David F.
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The manager, Brad,was very helpful in resolving a mechanical issue with the truck. He extended our time to turn in the vehicle as we had been detained short of our destination for close to 2 hours. He should commended for his customer relations and making a good decision to amend an unfortunate situation. We were happy all turned out well!

MARCIA T. | First Impressions |
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Prompt service good customer service

David I.
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The drop off was well organized and the check in was very easy.

tony R.
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Customer did not leave a comment.

Daniel J.
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I reserved a 20' van six (6) weeks in advance at this location. When I arrived on the day to pick it up, no 20' vans were available at or around this location. I had to settle for a 15' van which made packing a lot tighter. Personnel at this location were helpful and professional but not having equipment on site was a pain. First time U-haul renter.

Jamel J.
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Customer did not leave a comment.

christal Y.
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Colette M.
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Customer did not leave a comment.

Samuel B.
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Alan M. | First Impressions |
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Rashard was very helpful and displayed great customer service cant say the same for his coworker who could not process a rental return.

Jose S. | Overall Experience |
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Too small

sue b. | Overall Experience |
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Easy online rental. Convenient 30-day free storage at destination. Would consider again when needed.

Sharifa S. | Overall Experience |
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Staff was very professional and worked with you under extreme circumstances, because of the effective communication I was able to save my storage and special personable items. Carbondale, IL. Thanks!

scott f. | Overall Experience |
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I was disappointed by the fact that the facility mailed a copy of an invoice to my former spouse, not simply to the address but in their name, allowing them to open the mail legally. Unacceptable!

William D. | Overall Experience |
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Great

richard h. | Overall Experience |
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Manager was rude

ALONZO T. | Overall Experience |
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Brad was awesome! He took care of me in a professional and timely matter. I would definitely recommend this location.

Scott R. | Overall Experience |
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Brad and Rashaud were exceptional to work with. I highly recommend the Carbondale U-Haul location.

Rose B. | Overall Experience |
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The only thing that I had a problem with was the pricing, and a few of the things that you had to purchase. Other than that I would recommend.

natalie e. | Overall Experience |
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It was super hot in there! Awful moving in and out because of the heat

Maria B. | Overall Experience |
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Great customer service, very helpful staff, clean storage.

Lesley c. | Overall Experience |
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The manager was very professional and helpful. I would recommend this place to friends and use it again myself when needed.

margaret f. | Overall Experience |
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The staff and facility were everything I wanted

Vadzim C. | Overall Experience |
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Great service. Rashad did phenomenal job.

Gene C. | Reservation |
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Employee at the counter was very polite and professional at the Carbondale office. The only issues I had was with the 800 number customer service. I would definitely recommend the Carbondale office.

elysia i. | Overall Experience |
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While the staff was friendly and the facility was well maintained, the pricing was outrageous. Almost 90 dollars for a 4x6x10 when the surrounding businesses are charging 45 dollars for a 5x8x10.

No reviews have been submitted for this location.

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