Customer Reviews for U-Haul Moving & Storage of Carbondale

3,400 reviews

415 N Illinois Ave   Carbondale, IL 62901
(Off 51 N)

(618) 529-2771

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(618) 529-2771

415 N Illinois Ave
Carbondale, IL 62901
(Off 51 N)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

DEBRA B. 
Rating:
5.0

Rent storage unit and truck very helpful and friendly

Ida A.  |  First Impressions 
Rating:
3.0

Online check in is a waste of time. Also $16 a day insurance is questionable

Thomas M. 
Rating:
5.0

By far, the nicest, most professional, cleanest, well designed, inviting , well staffed and run, top notch UHaul I've ever been to - and I've used U-Haul frequently over many many years. Congrats Carbondale.

Jamie O. 
Rating:
5.0

I just handed the keys over. Returned the vehicle full and in same condition received. I took pictures, as I never received paperwork at either end, otherwise couldn't have been simpler

Richard F. 
Rating:
4.0

Customer did not leave a comment.

Paula D. 
Rating:
5.0

Customer did not leave a comment.

kaylani S. 
Rating:
4.0

Customer did not leave a comment.

Kent C. 
Rating:
5.0

Very friendly and helpful. Would use again.

William W. 
Rating:
1.0

The mileage and the fuel they said was wrong

Brandon H. 
Rating:
5.0

Customer did not leave a comment.

JOHN W. 
Rating:
5.0

The app didn't work, had to go inside. 😒

Marcia H. 
Rating:
4.0

Customer did not leave a comment.

James W. 
Rating:
1.0

The woman who checked me in was rude and very unprofessional. She wouldn't even answer a simple question in regards to gas mileage, nor would she help me understand why it said I was being charged $291 instead of $191 when I was using a card. Due to her not helping with gas mileage I lost over $50 that I put in the tank thinking it would be used and won't be refunded for the extra gas left in the tank.

Jessica R. 
Rating:
5.0

Everyone at this facility was great - excellent customer service, especially Maranda.

Catherine J. 
Rating:
5.0

Customer did not leave a comment.

Mulubrhan H. 
Rating:
5.0

10/10. Thanks!

Andrew S. 
Rating:
5.0

It was very clean & all the workers I encountered today was extremely nice!! I would definitely recommend storing your items here!

jaria W. 
Rating:
5.0

I ended up picking up my truck 15 minutes later than the chosen pick-up time because the van wasn't available earlier.

Jose B. 
Rating:
5.0

Excellent movers and uhaul service

Rizwan K. 
Rating:
5.0

Customer did not leave a comment.

Brandon B. 
Rating:
5.0

Customer did not leave a comment.

Shawn D. 
Rating:
5.0

Customer did not leave a comment.

Manuel C. 
Rating:
4.0

Customer did not leave a comment.

Lisa H. 
Rating:
5.0

Customer did not leave a comment.

TERESA H. 
Rating:
5.0

The girl working Friday was very nice and helpful with my return.

Matthew C. 
Rating:
5.0

Customer did not leave a comment.

Chakeista R. 
Rating:
3.0

Customer did not leave a comment.

James S. 
Rating:
3.0

Customer did not leave a comment.

James S. 
Rating:
4.0

no comments

Timothy T. 
Rating:
5.0

Your standard of professionalism in customer service is awesome, and cost is reasonable. I have no notedimprovements.

Najjar A. 
Rating:
3.0

You need to add cruise control and backing cameras. The truck was so old the upholstery was ripped.

TAMMY W. 
Rating:
5.0

nothing

Mariela D. 
Rating:
5.0

Staff was friendly and patient. We made a couple of changes and they helped us to get them set up. It was a pleasant experience for what can sometimes be a stressful event.

Molly W. 
Rating:
5.0

Al was amazing, friendly, and super helpful despite being shorthanded on staff!

Christina A. 
Rating:
5.0

Excellent customer service, Al Primarily assisted me, but the other employees that I spoke with were just as professional and eager to help with my u-haul truck rental needs. Awesome service. ***** 5 Star service at this Carbondale location.

Miguel F. 
Rating:
5.0

Make sure maintenance of vehicle has been checked thoroughly. We were stranded in Ogallah, KS for 3 hours waiting for a repair contractor sent by UHaul from Hays KS. Vehicle would not start after stop at rest area on the way to Monument CO. Seemed like a dead/bad battery but battery checked OK by Repair Tech. I suspect the starter relay was bad or malfunctioning. Truck started after 3 hour cool off. Reported problem to destination UHaul facility.

Mario D. 
Rating:
5.0

Customer did not leave a comment.

Phil B. 
Rating:
5.0

Customer did not leave a comment.

Colleen P. 
Rating:
3.0

Thorough inspection of vehicles and regular maintenance. Our truck had a tire with a tear/tip in the wall and the service provided who changed the tire said that the tire had probably been like that for some time, it wasn't something we did.

Sarah A. 
Rating:
5.0

Customer did not leave a comment.

Kaitlyn D. 
Rating:
5.0

I was helped with every call I made for assistance and very satisfied.

Alex D. 
Rating:
4.0

Everything was great! Very accommodating.

MEGAN B. 
Rating:
5.0

The owner was very polite and professional.

Joanne L. 
Rating:
5.0

Customer did not leave a comment.

Erik L. 
Rating:
5.0

Customer did not leave a comment.

dave K. 
Rating:
5.0

the staff was amazing. polite, explained everything well. i needed to exchange trucks because i ordered the incorrect size. they did that without hassle. plus they were able to rent me a car trailer at the last minute.

michael S. 
Rating:
5.0

Customer did not leave a comment.

Brianna B. 
Rating:
5.0

Customer did not leave a comment.

Matthew E. 
Rating:
2.0

They charged me over $100 because I did not fold the blankets. No on ever mentioned a word about doing that. Very poor way to treat customers.

Michael M. 
Rating:
5.0

The truck I got in the windows were coated with cigarette smoke and I return the truck with more gas than required and less miles than I expected yet I was charged more money after I return the vehicle with no explanation

Steven S. 
Rating:
5.0

Young woman at pick up was fantastic. Exceptional employed. Friendly and efficient.

Donald K. 
Rating:
5.0

They are always amazing!

Kassondre A. 
Rating:
5.0

Customer did not leave a comment.

jennifer M. 
Rating:
5.0

Excellent customer service

ANGELA J. 
Rating:
5.0

Customer did not leave a comment.

Anthony M. 
Rating:
4.0

Customer did not leave a comment.

James G. 
Rating:
5.0

Al is incredibly helpful and patient!!!!

David K. 
Rating:
4.0

Miranda offered excellent customer service but the lady that checked me out after I returned the truck barely spoke to me

Jon M. 
Rating:
5.0

Customer did not leave a comment.

Sarah P. 
Rating:
5.0

Customer did not leave a comment.

Angela O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matt P. 
Rating:
3.0

Cargo VAn was dirty inside the passenger area, and I had to clean the dash, doors, steering wheel, and floor was dirty. The back of the cargo van was visibly dirty with mud. Paid $7.50 to clean at the car wash.

rebecca O. 
Rating:
5.0

Great service , polite worker and super clean store... Very impressed!!

BarryD W. 
Rating:
5.0

Good service too.

Robert B. 
Rating:
3.0

Customer did not leave a comment.

ryan B. 
Rating:
5.0

Keep up the good work

Gene S. 
Rating:
3.0

The 4×8 trailer leaked from the rain, which resulted in some of our belongings getting wet. Additionally, the back door latched had to have a lock on it or it would vibrate open (which happened to us when we were traveling to turn it in). Other than that, we had no other issues.

Bill W. 
Rating:
5.0

Again, another great rental... very friendly and nice clean truck. Only improvement might be have more than one person checking in... had a long wait.

Dali H. 
Rating:
5.0

Customer did not leave a comment.

bruce P. 
Rating:
3.0

Customer did not leave a comment.

Alice N. 
Rating:
5.0

She was wonderful to deal with - great experience!

Matthew E. 
Rating:
5.0

I really like this location: easy to find, clean facility, and friendly personnel.

Elizabeth L. 
Rating:
5.0

Just more great people

HENRY B. 
Rating:
5.0

Amazing customer service!

Tabatha F. 
Rating:
5.0

Friendly, efficient service. Reasonable rates for well maintained equipment. I was very pleased.

mark H. 
Rating:
5.0

Customer did not leave a comment.

Robert K. 
Rating:
5.0

The same

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Mo H. 
Rating:
5.0

Customer did not leave a comment.

RICHARD J. 
Rating:
5.0

First timer so I was nervous. Technician was pleasant. Cost was reasonable.. Vehicle was well-maintained. Smooth pick-up & drop off. Will use again.

Jacqueline R. 
Rating:
5.0

The truck was relatively new (only 5000 miles). It performed very well on the trip from IL to NY. Overall, I have no complaints and rate the equipment as excellent.

Daniel N. 
Rating:
5.0

Customer did not leave a comment.

Austin M. 
Rating:
5.0

Customer did not leave a comment.

Lisa P. 
Rating:
5.0

Customer did not leave a comment.

metao R. 
Rating:
3.0

Nothing I can think of

KENNIDY G. 
Rating:
5.0

As always, this location is super easy to do business with. Totally hassle free.

Gary G. 
Rating:
5.0

One suggestion - when I picked up the trailer, the tire pressures were down to around 35 and 40 lbs, insufficient for a trailer of that size and the load I would be carrying. I inflated both to 50 psi and everything went fine. For future reference, checking tire pressures pre-rental might be an inexpensive way to avoid more expensive road service calls to fix flat tires.

Rex D. 
Rating:
5.0

Customer did not leave a comment.

margarita S. 
Rating:
3.0

The only problem I have is I was offered a free month storage which is great because that is all I really need; but I called both locations on Illinois ave in Carbondale and I can not get any one to answer either #. I would like to ger the free storage but how does one do that when wont answer!!!! Contact info:244-866-8939 Thank you.

Aimie C. 
Rating:
3.0

Customer did not leave a comment.

annie K. 
Rating:
5.0

Jae Lee helped me in an unexpected, last minute need for a local rental. He was great, very helpful, very efficient, and got me going very quickly.

Brian B. 
Rating:
5.0

Customer did not leave a comment.

Lara A. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline C. 
Rating:
5.0

Outstanding in every respect - this is my favorite U-Haul location in the United States (and I've moved 16 times).

David G. 
Rating:
1.0

i got charged $75 for having a piece of trash, blankets not folded, and overnight returned. i rented the truck for just one day for almost $1,500. the least Uhaul could have done as a courtesy was to pick up the trash and folded the blankets.

nghia D. 
Rating:
1.0

He lied about the mileage and charged me extra. Pitiful

Ivory R. 
Rating:
5.0

Drivers door hard to close, needs adjusted Check in went smoothly with NO problems

DOUG G. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA T. 
Rating:
4.0

Good experience

jim M. 
Rating:
5.0

Clean. Polite. Consistent.

Matthew S. 
Rating:
5.0

Customer did not leave a comment.

Katarena M. 
Rating:
5.0

Easy rental and access. Staff very helpful. Units were clean and there were no signs of any rodent or bug issues in or on any of our belongings. I was very pleased with this storage situation and would use again.

Susan P L.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

GLORIA D.  |  Overall Experience 
Rating:
2.0

When we called for our storage unit we were told that the size we got would fir a three bedroom home. It fit maybe one bedroom worth of items. We had to scatter our belongings between three place to store it. When we asked for a bigger one we were told no bc it was 5:00 and closing.

Jamie R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

krista g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CECIL S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deven w.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Thelma V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRADY J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patricia l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LEON R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrick D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kenneth s.  |  Overall Experience 
Rating:
5.0

Excellent move in and move out experience. Very clean and safe.

Julia T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ida A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Carrie R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ada C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mike R.  |  Overall Experience 
Rating:
2.0

The check in process in May was frustrating. Several mistakes in the check in.

pat l.  |  Overall Experience 
Rating:
4.0

The people working at the facility were very nice. I had a long wait to check in, but that was due to being understaffed. The actual storage facility is a bit more rough than the purpose-built U-Hail storage facilities I’ve used, but it was sufficient for our needs (storing furniture over the summer for a student).

ALAIN D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mike R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Towana P.  |  First Impressions 
Rating:
5.0

Staff were VERY helpful and enjoyable to work with.

Martha C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

lakenya H.  |  First Impressions 
Rating:
5.0

The staff was very friendly and helpful

carl b.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CANDIS S.  |  Online Move In 
Rating:
5.0

Staff is great and very helpful

ARDATH R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Justin s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alan W.  |  Overall Experience 
Rating:
4.0

It was very. EXPENSIVE

tim c.  |  Overall Experience 
Rating:
5.0

Very helpful staff

Lauryn L.  |  First Impressions 
Rating:
5.0

Great customer service!

NATASHA J.  |  Overall Experience 
Rating:
4.0

Prompt service good customer service

MARCIA T.  |  First Impressions 
Rating:
4.0

Rashard was very helpful and displayed great customer service cant say the same for his coworker who could not process a rental return.

Alan M.  |  First Impressions 
Rating:
2.0

Too small

Jose S.  |  Overall Experience 
Rating:
5.0

Easy online rental. Convenient 30-day free storage at destination. Would consider again when needed.

sue b.  |  Overall Experience 
Rating:
4.0

Staff was very professional and worked with you under extreme circumstances, because of the effective communication I was able to save my storage and special personable items. Carbondale, IL. Thanks!

Sharifa S.  |  Overall Experience 
Rating:
2.0

I was disappointed by the fact that the facility mailed a copy of an invoice to my former spouse, not simply to the address but in their name, allowing them to open the mail legally. Unacceptable!

scott f.  |  Overall Experience 
Rating:
5.0

Great

William D.  |  Overall Experience 
Rating:
2.0

Manager was rude

richard h.  |  Overall Experience 
Rating:
5.0

Brad was awesome! He took care of me in a professional and timely matter. I would definitely recommend this location.

ALONZO T.  |  Overall Experience 
Rating:
5.0

Brad and Rashaud were exceptional to work with. I highly recommend the Carbondale U-Haul location.

Scott R.  |  Overall Experience 
Rating:
3.0

The only thing that I had a problem with was the pricing, and a few of the things that you had to purchase. Other than that I would recommend.

Rose B.  |  Overall Experience 
Rating:
3.0

It was super hot in there! Awful moving in and out because of the heat

natalie e.  |  Overall Experience 
Rating:
5.0

Great customer service, very helpful staff, clean storage.

Maria B.  |  Overall Experience 
Rating:
5.0

The manager was very professional and helpful. I would recommend this place to friends and use it again myself when needed.

Lesley c.  |  Overall Experience 
Rating:
5.0

The staff and facility were everything I wanted

margaret f.  |  Overall Experience 
Rating:
5.0

Great service. Rashad did phenomenal job.

Vadzim C.  |  Overall Experience 
Rating:
5.0

Employee at the counter was very polite and professional at the Carbondale office. The only issues I had was with the 800 number customer service. I would definitely recommend the Carbondale office.

Gene C.  |  Reservation 
Rating:
2.0

While the staff was friendly and the facility was well maintained, the pricing was outrageous. Almost 90 dollars for a 4x6x10 when the surrounding businesses are charging 45 dollars for a 5x8x10.

elysia i.  |  Overall Experience 
No reviews have been submitted for this location.

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