Drop off was very efficient and employee was professional and expedient.
William T.Customer Reviews for U-Haul Moving & Storage of Cathedral City
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Get rid of mngmnt he's horrible.
Yadirah S.They were efficient and organized. I was treated well.
DAN H.Marcus is a standout employee. We've used this location to rent, return moving trucks/trailer and auto trailer plus we had a storage unit for over a year. Marcus would be swamped but always was so helpful with a great attitude. Spencer has always been helpful in person or with the staff. Such a great staff!
Joanne F.We’ve used U-Haul a number of times in the last year and have been pleased with the service. Marcus really stands out as helpful! One time, I know he was busy but dropped what he was doing to help us with our rental truck. We also used the storage facility and just moved our things out.
Joanne F. | Overall ExperienceGreat work guys and thanks for your great service
Sammy S.Excellent job from beginning to end 👏 5 stars
John M.In order to rent a van, I needed to (in real time) call two people who knew me. It was difficult as everyone was at work. I wish I would have known that before picking up the van.
Ryan U.Call as soon as completed. Don't wait for customer to call.
Richard C.This is a well stocked U-Hual facility. Easy in and out.
Dolores S.Great timely service.
Craig D.On Sunday the 20th I was at the location to return equipment at 8am. No staff was there to do check in.
DAVID G.Real simple return. Friendly and efficient service with a smile. We will use this location again next month.
John H.The location and staff are professionals who do their job exceedingly well. The U-Haul app was a nightmare to use, crashed a few times, required information to be entered 3-4 times. And while I had a confirmation of checking the vehicle out last evening, the app still had the vehicle in use by me today. Had a call from the office where I rented and they found the key. The app is worthless.
Mark P.Vehicle brakes were squeaky, seem like the brake pads need to be replaced. Light indicator for the gas cap.
Jervon M.Personnel needs better training.
George D.Well the only thing that I would say about improving is to have another employee working the counter also the one guy working by himself was busy but he was very nice and helpful but he could of used help with customers that were coming in.
Raul L.Was a very good experience, very convenience.
Monica G.Nothing amazing job thanks..
Lorenzo V.Not much room for improvement.
RON C.It was unfortunate that it was not outlined that the truck needed to be returned with 1/4 of a tank when it was rented to me empty. I was unhappily made aware of this when dropping the truck off empty and then charged to bring the tank to 1/4 full.
Ross W.The staff are friendly and accommodating
Kenneth G.We had a confirmed appointment for 8:00 AM> When we got there we were told the installer does not come in until 9:oo AM. Since we have only one car and had driven 30 miles to get there on time we elected to stay and wait. Installed finally arrived at 9:00 AM. Finally after 4 1/2 hours we now have aa hitch.
Rexene C.I had a $50.00 credit on my account that was supposed to applied to my bill that wasn't can you please fix this issue. Thank you Nader Zakhary 623 755 4855 nzakhary72@gmail.com
NADER Z.Your team is great over there. Fast, easy, helpful, in and out quickly. Will definitely use again and refer friends.
Michael A.All went well. Very efficient and friendly.
Claire T.The clerk at the counter was very curious, friendly and efficient. But he was the only one working and it took over an hour standing in line to pick up the trailer I had reserved.
Roger M.They lost the keys to all the pickup trucks and we had to use a different vehicle which was not the kind we needed. The box and cab were not properly swept and clean. Had to wait in line for 30 minutes - slow process.
Christopher P.Very low air pressure on one tire
Like L.Great, service oriented staff and manager. They are valuable resources to your company.
Timothy P.Very courteous, helpful, knowledgeable personell behind counter. Very flexible when I determined I needed a larger capacity pickup. Would recommend this location to anyone
Bruce M.Excellent service! Thank you very much
Greg J.U-haul is the best always friendly clean moving Vehicles your the best
David S.It was easy to book and to rent a UHaul just an hour before I needed one. Very convenient.
Kevin P.Excellent service (especially for a Raiders fan..lol). Very helpful, friendly and professional. The vehicle was fueled, clean and seemed well maintained. The only issue I had was with the 24/7 app. but luckily they were just opening when I got there.
Gary S.The office smelled like a sewer exploded.
Clara L.152k miles on truck- drove hard, seats torn. Hand truck metal plate holder - mangled Filthy windshield—
Gary C.Equipment check in gentleman was quick and efficient. Friendly and professional.
Jill D.This is a good place to do business. Always friendly and very helpfull. Thank You for the great service.
Jack L.This uhaul OVERCHARGED my debit card to GOUGE an extra $20 from me...Unautyhorized & FRAUDULENT
JENNIFER C.N/A
ALVA B.This us my 4th year as a tenant, all good so fare.
Timothy A. | First ImpressionsThe staff including the manager have no business in the service industry. I will NEVER EVER do business with this company. My experience with this store severed over 35yrs of business with U-haul. Due to their inability to perform their job's and a manager that refuses to make a phone call to admit their wrong and to rectify what was done. I'll never recommend this company to anyone. I'll convince them why they shouldn't. It'll be easy. I did reach out to the staff before emptying my unit that I was doing so and afterwards AND THEY STILL TOOK MY MONEY. THE MANAGER NEVER CALLED OR SENT THE USUAL EMAIL TO ADDRESS THE ISSUE. THEY SUCK = THE STAFF!!! I'm still waiting for money and apologies for stealing my money.
Yadirah S. | Overall ExperienceExcellent customer service both pick up and return. Truck was on empty at pickup but was handled professionally and promptly.
Carl S.Check out person was right there to get us on our way ad help unhook trailer. Except service.
TOMMY J.All is well
Bradly T.Easy in and out. Somewhat small to get motor coach in and out! Lots of equipment there! Friendly people.
Darla L.When air vents came on it smelled like vomit—all the way to San Diego. And…. The guy at this end wrote the wrong mileage down because it was 120 miles back and you charged us for 187. We had to pay another 34$. What a rip. Very unhappy.
Florentino A.I'd appreciate it if store phones don't roll over to customer service line with call waiting for 30 minutes. Need more phone people in call center and/or in stores.
Hollie B.Absolutely nothing needs to be improved. The experience was amazing. Everyone was efficient, professional, and friendly.
Christopher S.The staff were memorably effective and friendly. They debugged our vehicle's trailer light electrical connections in a way that reflected deep experience. Two people helped us get the trailer connection and both were wonderful.
James L.Everyone was very nice and helpful
Louis R.They are professional and fantastic..
Virgilio S.Time of pickup and location of pickup changed. No one available to assist. Wrong truck given even with a reservation. No gas in the truck. Terrible experience on a stressful moving day.
Brook T.Great customer service
Xavier Q.The gentleman that helped us get the trailer was so efficient. And then of course the man that put the trailer on the SUV for us was amazing
joy S.I wish I had been told verbally that there was an after hour service fee for dropping off without checking out on line. I recently rented a truck and was not able to do the online check out so this time I didn't attempt it since I mentioned it at the check out and nothing was said to me about the charge. Very deceiving. especially since it doeswn't really imply any extra work for the employees.
Katyhuska R.Vehicle interior was dirty
Steven P.Vehicle extremely dirty on outside. Had to stop and clean windshield to safely drive. Full of bugs. Hadn't been washed in a while.
Randall B.Excellent service
Theodore T.I was very pleased with the service
ALVA B.Staff today was incredibly friendly and helpful. Our experience was excellent. Thank you
Jen G.Spencer is awesome thanks for getting me all lined up with my unit … keep up the good work 😇
Andrew A. | First ImpressionsNo comment
Kellen W. | First ImpressionsThe gentleman that help me where short staff some one was late or call in one guy could only work the computer his back up guy was not a computer guy but they really work as a team he had every ready and the counter guys was trying to help 2 people at a time and he did his personality was positive and pleasent he was really helpful the older gentleman work in and outside the yard was also getting everyone needs and had it ready almost as the counter guy got paperwork done great team work even tho someone was late or call in sink that don't change there productive and positive attitude ! I was impressed
Art G. | First ImpressionsThe only complaint I have is that U Haul in general has a horrible answering service (800#). Its the only number listed and trying to get a hold of anyone was nearly impossible. But the location office itself was Excellent. All the associates I came into contact with were very friendly, courteous and professional.
Sargon S. | First ImpressionsThe office appears to be understaffed. On numerous occasions U-Haul trucks were blocking access to the unit and were not moved in a timely manner
Doug K. | Overall ExperienceVery helpful staff
Mary H. | Overall ExperienceThe Manager was extremely helpful, he brought our pods to the front of our unit it was so convenient to load. Our first time using u-box, I recommend this so much easier than driving yourself.
Niccola B. | Overall Experiencethe staff were always courteous and helpful over the years. I was very comfortable that my stored items were looked after! My stored items are all going to my new home. Thank you all.
MARJORIE H. | Overall ExperienceRates kept increasing to the point of ridiculous.
William D. | Overall ExperienceThe two employees that helped me were extremely nice and the facility is well kept.
SYLVIA H. | First ImpressionsSome guy name Spencer took care of me. He was very cool. Knowledgeable, friendly, helpful. Great experience.
GARY C. | First ImpressionsSpencer, did a great job addressing my concerns. I think Uhaul needs to focus more on securing this location much better. Spencer told me they were building the fences higher to keep people from getting. One of my locks was cut off after less than 24 hours in my unit. Spencer took great care of giving me the proper locks and making sure I had insurance on my belongings. Great job Spencer. It was greater service then what I received in Phoenix by far.
James M. | Overall ExperienceAll the staff was AMAZING. So helpful and friendly
Noemi B. | First ImpressionsVery happy with the reasonable rate. In the storage unit area, there were many rental trailers and trucks stored in the driveways between the buildings, which made it a little tricky to maneuver through with a truck pulling a trailer.
Michela S. | First ImpressionsThe Phoenix staff very helpful, except one person.
James M. | First ImpressionsExcept for the the guys who were working Christmas Eve when I returned my trailer. I will most definitely be talking to the manager Spencer about it.
Deanna W. | First ImpressionsOur storage unit got broken into and they failed to even contact us. FOR TWO MONTHS. Only reason we found out is because my husband and I went down there. Would NOT recommend.
Kayla G. | Overall ExperienceOne employee on a Friday afternoon trying to help 20+ customers. Long wait time to return gate remote. Never able to access real person at location by phone.
Ivy F. | Overall ExperienceWe moved from Washington state. Everything U-haul has been above expectations! I am so impressed,. Everything has been perfect every step of the way. We have not unloaded our U-boxes yet to see if we packed them well.
James E. | First ImpressionsThe team was Awesome from greet to finish!!!
Shane K. | First Impressionsnice good group, great experience
rems t. | First ImpressionsService was great
Jeffrey B. | First ImpressionsSpencer Holt was awesome. He knows how to handle various customers professionally while leading a team. I had a very pleasant experience. Everything went as it should have.
Steven A. | First ImpressionsYou need to pave all the areas as if moving carts are being used and not having ramps at the entrance to the indoor storage is just dumb. Don't put up signs bragging about the indoor temperate being controlled when on the few occasions I actually showed up it wasn't even close. There is a real issue with telephone communication at this location. I'm guessing management is either overextended or just doesn't care but many simple issues that could be solved were kicked down the line adding to really everyone's additional time wasted. Have someone that can take care of the phones and I'll bet you won't have any bad reviews or irritated customers as I've noticed on most visits there's always one or two upset folks: There's got to be someone at home that could go on payroll and quickly resolve most problems . You have sone really great workers there and you've got some lousy ones but honestly neither seen to stay. U-Haul is a smart company and kinda quietly crept up and made itself the only affordable ish option for moving and storage but I can't say I really love it like everything about it . This location is ok but it's just because it's really the only game in town. I've found better prices and better service within a half mile but I did have to wait for a space and of course they don't rent trucks , so thank you for the space it was clean and available.. I don't mean to be a jerk I'm just being blunt. You obviously have a good business, I think it could be a great one with a few improvements. It's interesting that not getting good service lingers and kinda leads a good customer away when the cost to actually take care of it was so little. You'll do well regardless I'm sure:
Jeffrey C. | Overall ExperienceI had signed up for auto pay and then was charged a late fee. I got the fee reversed but was still very annoying that it wasn’t processed properly.
Stephen A. | Overall ExperienceVery satisfied w/all UHAUL has to offer!
Eileen C. | First ImpressionsThank you
JOHN A. | Overall ExperienceNo Garbage Containers Security gate often broken, so getting in was possible for anyone.
THOMAS S. | Overall ExperienceWe were so relieved to discover we got a month of free storage with our one way rental. Our home buying experience did not allow us to move directly in..in fact it took 4 additional months!! We had to pay for 3 months and were so glad our unit was air conditioned. A staff member verified all the units were secured twice daily by physical inspection. And for secure?...you had to use your gate pass to also exit every time you came. Video surveillance was also used. If we ever move again...U-Haul is our choice.
Michael F. | Overall ExperienceExcellent customer service the customers were very rude but the manager and staff handled everybody well and treated everybody thoroughly would definitely recommend this location
Matthew J. | First ImpressionsPhone calls are routed to 800uhaul and hold times are over an hour.
Ivy F. | First ImpressionsThanks for the experience!!
WALTER W. | Overall ExperienceI was very satisfied with everything thank you w
Joseph S. | First ImpressionsEvery time we went our it was like an obstacle course! U-haul vehicles and has block our row since day one. Have to ask an employee to move vehicles and trailer blocking both access roads to our unit, multiple times. Have to wait 15-20min. pain. Check yourself row G19. So, we had to move to another storage facility
mel h. | Overall ExperienceThe entire time I was moved in, the staff could not provide me with an access code or card. They repeatedly told me the gate controls were broken and being fixed. They never were. I had to call over the intercom to be let in. One evening they left for the day with me and my vehicle in there and I had to hop the fence, leave my car, and have my wife pick me up. Would not recommend.
Robin D. | Overall ExperienceI found all the employees were always willing to help as needed and friendly
Michael A. | Overall ExperienceOffice staff could care less about customer service. It is only because I live in L.A. during the week that I keep my belongings stored here. The vermin droppings in the storage area is disgusting.
PAUL D. | First ImpressionsEmployees not wearing very protective masks. Just scarves over their faces. The Uhaul company need to provide masks that protect both the employee and the customer from the employee. I did not continue with my rental because of a price increase. I was told that the vehicle I rented had 1/2 tank of gas instead the vehicle had only a quarter tank. Fortunately I caught it before driving off. The truck bed was not clean.
Ronald L. | Overall ExperienceI found it impossible to communicate with my local UHaul agent regarding my storage. Saving money this way for your company does not make friends. I waited up to an hour and never did connect with a question that could’ve only been answered by my local dealer.
Ronald C. | Overall ExperienceThe customer service representative on the phone booked my free month of storage while I was traveling across the country and then emailed the details. When I arrived in California everything was set up. So easy! Thank you.
CARA J. | First ImpressionsThe staff was very helpful when we moved in as well as when we moved out. I was very pleased when they called me to check to see if we moved out when they found the unit empty. You guys all ROCK.
Ronald H. | Overall ExperienceGreat people with focus on speed and great customer service!
David B. | First ImpressionsI rented a 20 ft truck to go 1 way to cat city & was told I got a few storage for a month. I was told it wAs 10x8x5. (It’s your business & you should know that a 20 ft truck worth of stuff won’t fit 1/4 of my belongings in, so what should have taken 4-5 hrs took all day (I’m disabled w a broken neck). I had to move my stuff to a different storage then bring the truck back. I would expect some kind of refund or a free truck for my reservation on the 8th as the 3 things & confirmation # were wrong. I have all my documentation copied & ready to go to the bbb if you don’t come up w a solution for me b4 3/8/21 thank u Richard Nicolas. 951-295-9139
richard n. | Overall ExperienceSpencer,Mgr, and his staff were professional, competent, pleasant. Highly recommend their services!
Mary H. | First ImpressionsKyza was fantastic.
Ronald H. | First ImpressionsI had difficulty with the hasps on the locker. Two uhaul locks were very difficult accommodate to the hasps. The employees were great and very helpful. Maybe U-Haul should look at a better engineered hasp system hardware. A new hasp designed from the ground up would not be inappropriate.
JOSEPH G. | First ImpressionsExceptional customer service! Max and Bryan were very helpful and knowledgeable and very efficient. Great experience!
Melissa H. | First ImpressionsIt was hard to go to the office, it was always busy with long lines. I had to wait on many occasions to pay cash for my unit for a long period while the cashiers helped customers with rentals.
Janie R. | Overall ExperienceThis place is great. The staff, while busy, was extremely friendly and provided excellent service.
Jeremy S. | Overall Experiencefront gate has been broke and off to the side for a month, lacks security
Samuel V. | Overall ExperienceThe staff and facility are excellent. The only reason for a less than excellent rating is the wait time I experience at multiple U-Haul locations and all times of the day or month or week. It appears U-Haul could upgrade your systems to help support your staff. Everything seems to take too much personal intervention. The new ap is an improvement, for sure, and keep it up. Thanks
Sarah W. | First ImpressionsIn Our World Hospitality Has Come Forward. The Word Has Morphed Into Representing A Vast Majority Of How As Humans Deserve To Be Treated Especially Today. From Renting The U-Haul thru Returning. Pure Pleasure. Thank you (Davis)(Palm Springs) Your Hard Work Has Allowed My Moving As We All Know Is Stressful To Become Easy Fun And Exciting. Thank You All Your First And Last On My List.
ralph p. | First ImpressionsThe facility itself was fine, and the service I received actually went above and beyond; but I cannot recommend this location. During the 5 or 6 times I visited the office, there was always at least one employee inside (usually more) with no mask. Those who did have masks often would only wear them when customers entered, or would wear them improperly (many customers followed suit). It does not take a rocket scientist to understand how masks work, but many of the employees at this location seem to either not understand or not care. I should mention that there was one female employee (blonde) that seemed to always have her mask on, and she should be duly commended. Sadly most of the other employees working inside (predominantly the young males) didn't seem to take it seriously whatsoever.
Joshua D. | Overall ExperienceGive the worker who helped me a raise. He's great!
Jeremy S. | First ImpressionsThanks for your very fine help with my storage and U-Box.
Ann S. | Overall ExperienceI was told that I was to receive a 10x15 unit and was given a reservation number. When I arrived at the location, I was told that they couldn't locate my reservation and that there were no more units available in that size. I had just driven 590 miles, had a truck full of items to be stored and I was extremely tired. This was not good news. The young man behind the counter was kind and pleasant but could only offer me a 10x10. I accepted it because I had no other options at that point and had to take a lot of items to the dump.
Sandra B. | First ImpressionsI am extremely unhappy! I was given a trailer with retread tires and one came off during the trip, costing me $123 to buy a new one. Then when getting to my end destination, I was charged insurance on the storage unit, but never got one, even though I had one reserved! This meant that I had to book in overnight in Palm desert costing me $ 156 so that I am able to arrange a storage unit elsewhere the following day at a more expensive rate. So no, I am not happy, but this will be heard by everyone I know, and I will post this on my LinkedIn profile where I have in excess of 1,000 top CEO's and Presidents of Companies as connections. So, I will leave the ball in your court and give you until Monday afternoon to decide how you are going to compensate me for this massive inconvenience!
Anthony v. | Overall Experience