Customer Reviews for U-Haul Moving & Storage of Cathedral City

Rating:

5.0

Only one thing the need to answer the phone in each store or the one 800 number there are placer the on line help does not work.

Rating:

3.0

The young man at pick up was working alone. Manager would not come in till noon leaving him to run store alone. . He had a line of people waiting to pick up. He remained calm and collected with undue stress he was under. We had to solicit him to back truck out of space due to a pole closely behind truck. He was able to maneuver truck for us. I commend him for handling situation he was put under by manager not providing him with additional help.

Rating:

5.0

the service always professional and prices are competitive ... equipment in excellent condition ... what more can you ask for.

Rating:

5.0

Esmeralda was personable and professional.

Rating:

1.0

Mileage was not checked when I left with the truck. Attendant stated everyone receives a text to check there mileage and make sure it is correct. I did not receive a text. I was charged 43 miles when I drove 10 miles at the most.

Rating:

5.0

No improvement needed.

Rating:

3.0

The chain was wrapped around the car tire and we we there over an hour waiting to get it removed after driving 6 days from SC. We had to call someone else to come cut the chain off the car so we can leave.

Rating:

4.0

U Haul is first place I think of when I need to move or store my life.

Rating:

5.0

Always a pleasant experience with the U-Haul Moving & Storage of Cathedral City on Ramon Rd location. Thank you :)

Rating:

5.0

Easy to drop off the trailer.

Rating:

5.0

My original rental was transferred to this location. People are good there! Friendly helpful. First trailer lights did not work, second trailer was covered in dirt liked hauled cross country. Trailer also did not track well behind vehicle empty.

Rating:

5.0

Possibly more clerks at the Ramone Road/Cathedral city location. I was there on a busy day and the gal that helped me was excellent, but I could see she definitely was overwhelmed because she was the only one in the office.

Rating:

2.0

Not even a smile from the staff here. The three that I encountered all seemed like they hate their jobs, and it shows.

Rating:

5.0

Staff was great; helpful in explaining the details of the trailer; this was the first time we were taking a trailer on the car

Rating:

5.0

Syke was incredible handling the computer system and computing my rental. She knew the menu options without looking at the computer and was able to assist her other team members. Her customer support was fantastic!

Rating:

5.0

It was overall a great experience. In and out.

Rating:

4.0

The CSR was not too kind. An older gentleman with no manners ,no good listening skills and wanted to make sure we were out of his way sooner then later. We had a reservation and did not take it in consideration to gave us not a better deal.

Rating:

5.0

Great staff Knowledgeable

Rating:

3.0

I was not given information on where to drop off the rental. Later received email telling me I had to drive 35 miles to return rental I was not pleased with that info. There are haul places here but was told later that they would not take my rental because they had no room. I took my rental to a uhaul facility and was told they had no room but the man there said that he would take it anyway. You need more people like that who will accommodate your customers.

Rating:

1.0

The customer service at this location is horrible. I highly suggest retraining your staff on how to appropriately speak to customers and be mindful of the language they use. I rented a 20ft truck for a quick run to Lowes. When entering the store, there was a shorter Hispanic gentleman with tattoos and a buzzed cut on the phone having a personal conversation. Saying things such as "I don't know what the fuck I'm doing. This guy's on some other shit..ect" after 2 minutes of us standing in line he then hangs up and greets us. After he confirmed our reservation, he goes to check the truck. When he came back inside, he told us that the gas was low, but if we bring it back with more gas then we received it with, we would get credit or just bring it back and we're good without the gas. When he said low, we didn't think that meant EMPTY. We received the truck with 17miles until empty. This is unacceptable. I went back inside to let the service clerks know that the tank was incredibly low and basically empty and they were not at all concerned. When we returned the truck, it had 12 miles until empty. We did not add the 5 miles back to the tank that we drove due to the conversation we had with the gentleman that checked us in. We were under the assumption that since we received a truck with NO gas, not having to replace the 5 miles was a courtesy. Evidently, this was not relayed to the others working. When we returned the truck, there was a different "gentleman" (I use this term LOOSELY) working who was wearing a hat and has vitiligo spots on his calves and hands. He was checking us in and yelled from the truck, "YO THERES NO GAS IN HERE" with a frustrated look on his face. We then reponded with, "we received it with gas, we took a photo of tank" he asked to see the picture and was visibly aggravated that we didn't replace the 5 miles used. When we tried to explain the situation and the conversation we had with the other associate he raised his voice and said "I don't want to hear it! it's fucking ridiculous that you guys are trying not to pay. I'm gonna charge you for the quarter tank of gas" I then reiterated to him that this is a misunderstanding and that the customer service here is unacceptable. We asked for our receipt and he pointed inside and said "the girl in there can help you". We went inside to get our receipt and speak to the clerk inside, she stated that she was the "manager" but took no interest in remedying the situation or even to know what happened. She brushed us off and said "have a good day". I have worked in customer service as a manager for several years and while I understand that the customer isn't always right. The customer is always the customer. And should be treated and spoken to with respect. The way we were treated by the staff at this location was disgusting and should not be tolerated.

Rating:

4.0

Turn signals were reversed so that when car was indicating a right turn, trailer was flashing left, and visa versa. This wasn’t discovered until en route. Agent at drop off was notified .

Rating:

5.0

Clean ..... Very professional staff

Rating:

5.0

As with the last time I took this survey, Everything and everyone were perfect. I wish more companies provided this good customer service. 10 Stars

Rating:

4.0

Nothing to think of When I dropped off The gentleman who I made contact with is a man with a very friendly attitude and should be noted when I checked in Thanks to him after a long day of moving he kinda snapped me out of my attitude Thanks Buddy

Rating:

4.0

Emmanuel Martinez was so friendly - so helpful! GREAT experience!

Rating:

5.0

staff answered all my questions... friendly... very helpful.

Rating:

2.0

Location appears to be short-staffed. Cannot get anyone to answer their phone so it goes to the national answering system but they don't know what is going on with my vehicle. Had an expensive Stealth hitch installed with some issues that took longer to resolve and I'm still not sure it is functioning since there was no trailer available at this location to hook up to it. Technician (Joseph A) unfortunately scraped the front left alloy wheel and left 2 large gashes which need to be repaired or replaced. Was told the store manager George Nunya (or Nunez?) would contact me to resolve but I have not yet received any calls from him. Please assist with getting this taken car of. Phillip Kasparek 619-772-8102 InvestWithPhillip@gmail.com

Rating:

5.0

Very easy rental. Will definitely use them again

Rating:

5.0

no improvements needed service was exceptional

Rating:

5.0

My experience with U-Haul at every location I dealt with and over the phone was the best I've ever had. These days, when good customer service is a rarity, it's good to know that some companies out there still provide good customer service. I can't remember the last time I had such an easy time working with a service company. John Fitzgerald

Rating:

5.0

GREAT THAT THEY ALREADY KNOW SOOO WELL HOW TO HELP

Rating:

1.0

The door lock is previously broken partially when I first got the unit. Upon returning, they try to blame me for it. Thankfully, another staff clarified that it was broken few months ago before I got the unit. Be careful!

Rating:

5.0

I was unhooked in five minutes and out of there can’t get any better

Rating:

1.0

I was promised a pick up in Desert Hot Springs TWICE and still had to drive to this location and pay for the extra mileage. I will NEVER use UHaul again and will tell all not to. I was lied to and misled and then told "sorry we cant do anything about that". Poor communication, poor customer service and poor attitude . Shame on UHaul!

Rating:

5.0

Very helpful and responsive to our needs and requests. We had a flat tire and they immediately took care of it without any delay for us. They came to us and we were able to continue our work while they repaired it at our storage location. I will ALWAYS use this location for all my needs in Coachella Valley. I couldn't ask for anything better.

Rating:

5.0

Reasonable fees! 😉

Rating:

5.0

The guys in the yard were helpful and friendly. One young man had been on board only 3 weeks and was very friendly. The second gentleman was also very helpful, he served in Iraq. You are hiring well.

Rating:

5.0

Very professional and accommodating

Rating:

1.0

Hubo un error en el sistema cuando rente el troke de los angeles a Cathedral city , tenía q devolverlo en 2 días y en cathedral city me querían cobrar un día completo cuando no era mi culpa por que el sistema de donde lo rente estaba defectuoso en ese momento . Regrese donde lo rente 1313 S Brand blv y ellos muy amables me ayudaron en todo ., resolvieron mi problema . El problema que tuve cuando regresé el troke en cathedral city fue q cuando hablé con un señor era pésimo , malo y arrogante . El quería cobrarme el día extra aunq no fue mi culpa . Igual de Los Ángeles se comunicaron con ellos y les dejaron saber que no fue mi culpa y igual cuando lleve el troke dijeron q me pasé de millaje cuando no es verdad . Tuve que hacer un claim al banco haber si me regresan el $$$ Siempre que he rentado ahí hay problemas en palm spring cathedral city , son pésimos y malos arrogantes , deberían de entrenar mejor a sus empleados .

Rating:

3.0

Need maintenance to work properly

Rating:

5.0

Everything was excellent from start to finish. From the reservation, to pickup, and return. Absolutely amazing experience. That’s why I have used and will continue to rent from U-Haul and recommend to family and friends. Thankyou so much for everything.

Rating:

5.0

Great friendly and helpful customer service. Will use them again.

Rating:

5.0

FAST AND OBVIOUSLY EXPERIENCED

Rating:

5.0

VERY CONSIDERATE AND PROFESSIONAL

Rating:

5.0

Great service, easy in/out and the entire experience was great.

Rating:

5.0

You are already the best.....

Rating:

5.0

GREAT EXPERIENCE / EVERY TIME THANK YOU

Rating:

5.0

Staff was friendly and very helpful

Rating:

5.0

Please DO NOT offer labor services. I paid for it when it. Was offered to me and I am highly regretting this! These people did not show up on ti.e and when one of them FINALLY showed up (an hour and a half late) it was just him. I had paid for 2 people for 4 hours. Only 1 showed up 90 minutes late. No one e.would answer my phone calls and I didn't receive a text giving me.any kind of update. The MOST unprofessional service ever.

Rating:

5.0

Youguys are super friendly and helpful. thanks for making it easier than I expacted.

Rating:

1.0

In store clerk, not friendly, and I got overcharged on the miles usage, my fault for not taking a photo of the final odometer reading..(well that's pretty much what the customer service said

Rating:

4.0

Hard to reach the guys at that location, specially when the truck is having issues and they want to send you to road side assistance

Rating:

5.0

Very nice, professional and accommodating. Very positive experience.

Rating:

4.0

Truck needed maintenance. It was jerking when in reverse and struggled with pickup. Not a very large load, either.

Rating:

5.0

Great customer service! I especially love seeing young women that know what to do and work hard. U-haul always have the equipment I need, when I need it! Thank You!

Rating:

2.0

In the 3 1/2 years I rented there I had two attempted break-in’s (one done by a torch). Staff said there was nothing on camera… and didn’t explain

Rating:

4.0

Agent was very helpful getting the unit connected and getting me on the road

Rating:

1.0

We rented a uhaul pickup truck and had it for 2 days on the 2nd day we decided that we needed another day so an hour to hour and a half before we were due to return we went online and tried to extend the rental one more day however it wouldn't allow it so we called and let uhaul know we might be an hour late. The account was noted and we arrived to drop off an hour late . When we pulled up the place is full of trucks even ones like we are returning. We went inside and let them know we were there to return however wanted it for another day but couldn't extend online. The guy pulls up our rental on his screen and calls another guy over saying there was a note on the account and wanted to know what it was the other guy says it's nothing don't worry about it . The guy at the computer proceeds to go out and check the truck and mileage and gas. Mind you this truck is being returned with just over a 1/2 tank and we are to return it with a 1/4. They tell us verbally the total and walk away. I'm thinking how do they get their figures that's not even right. Well I get the receipt online and they have charged us a 3rd day of rental and insurance over the hour late after we had gotten clearance from someone on the phone and they did not credit back one cent for the little over a 1/4 tank of gas over the return amount.. the workers at return were rude, unfriendly and not welcoming at all. The one guy when we came in to rent was very nice very helpful. But one nice person isn't enough to make me want to go back and be treated like crap and ripped off

Rating:

5.0

Everything was seamless. George (the manager) was very helpful and pleasant to deal with.

Rating:

5.0

Very helpful and efficient staff at this location from the manager down to the ground staff.

Rating:

5.0

Your people were very helpful. Treated with great respect.

Rating:

5.0

Staff was super friendly.

Rating:

3.0

From a service standpoint, which is what I'm commenting on with this rating, the staff is simply average. They don't go above. They don't really smile, or I recall say thanks to me for my business. Very by the book and even amongst working with each other, no one seems really happy to be there. No smiling, "I can help you over here" is about as pleasent as they come. No one was rude or condescending, they all just seem bored with their jobs, don't make a lot of eye contact, and sort of the same with each other. The Ubox people on the other hand almost seem to work for another company. Friendly, helpful and attentive--whether on the phone or in person.

Rating:

3.0

The only t8ng that is bad is that the units can't even keep the dust from outside. It was like keeping my things in a shed or carport the dirt was so bad.

Rating:

5.0

Great staff. Great fair prices. Very clean facility.

Rating:

4.0

Thank you for quick convenience service

Rating:

5.0

Everything was in excellent condition

Rating:

5.0

Everyone was very help full alexis and jasmin were super helpful. The young man was super helpful

Rating:

3.0

I wonder how I can keep the dust out every is covered with it I've done everything I can including replacement of weather stripping

Rating:

5.0

They did a super job. Because I am retired. Spent all my working career in the customer service business the one thing I would think to improve on. Because the location is so busy 90 % of the time, better staffing. I also notice there is quite a bit of turnover in staffing. During this past 6 months possibly could have been due to lack of leadership at busy times. I am hopeful that this comment helps you to improve. Please feel free to contact me if you would like more input. For me not being in a hurry and having lots of patience. This location worked great for my needs. Thanks you.

Rating:

5.0

Great customer service and well maintained storage facilities. Marcus was a great help.

Rating:

5.0

The staff was always helpful when I had questions or needed some help. Thank you.

Rating:

5.0

Thank you. Josie

Rating:

2.0

I have 2 storage unit there. As the prices increased so did the ability to access my storage unit. Multiple times there would be U-Haul trailers, trailer bins and trucks parked in front of the building that housed my storage unit. Fortunately a worker would move them for me. Unfortunately they had to be asked to do so. Perhaps not allowing so many uhauling vehicles to be stored in one place would be helpful. And as kind as he staff is they seemed short staffed and very busy. U-Haul DO BETTER!! I’m sure the company is making profit! Treat people better all around! Moved out of one hoping to get out of the other! Thank you for asking

Rating:

5.0

The U-Haul team member that assisted us was excellent, courteous and professional, very pleased with the entire operation from beginning to end.

Rating:

4.0

I attended a music festival and needed to store items during the festival. I knew I would be arriving outside business hours and was able to apply for storage online from out of the country. My only issue was that there was supposed to be a lock included inside the locker, which was not there. Luckily, several local hardware stores were open late so I was able to purchase an appropriate lock.

Rating:

5.0

Will be doing it again great attitude easy access and especially if you need to rent anything it's right there

Rating:

4.0

I was extremely satisfied with the over all service and customer service. Bianca was always greeting and helpful. Management were customer first always. I recommend cathedral city Uhaul.

Rating:

5.0

Great helpful staff!

Rating:

4.0

Exqueeze me please, but: "I MOVED COMPLETELY OUT OF MY LOCKER G19 ON 5/1/2023" .around 1 pmish... Whoever moved into my locker and put their lock on my door... NOT MY DOING, and/or RESPONSIBILITY. I FULFILLED MY CONTRACT COMPLETELY & RESPECTFULLY. Sincerely yours, Steven Davis.

Rating:

5.0

The available hours for storage units was the most appreciated option with this location. I've been to several other storage units and they basically work office hours around 8:00 in the morning till 5:00 or 6:00 at night and not on the weekends very much.

Rating:

5.0

Tanya in Cathedral City was extremely helpful and very kind.

Rating:

1.0

Always had trucks parked in front of my storage unit very inconvenient also, we were broken into over a year ago and it didn’t seem like anybody cared.

Rating:

5.0

Thank you very much!

Rating:

5.0

Very nice an efficient

Rating:

5.0

jasmin and was terrific

Rating:

5.0

Great people

Rating:

2.0

The facility was always cramped - trucks and trailers parked in the isles of the storage area and you had to squeeze between them to get to your storage unit. There was debris (including nails, screws, and glass) strewed around the storage area and NEVER cleaned up. We got a flat tire one time. Another time we cleaned up all the glass/metal from the area around our unit and told the brand new GM about it but the pile was still where we left it next to our storage unit 2 weeks later. There were rats in the unit and they ate one of our couches (we had insurance and were reimbursed). The ceiling was sagging and looked like water damage had happened at one time, which made me fearful for my items. The good news is there is a new GM so hopefully they will improve the facility but in the 2 weeks the hadn't done much from what I could tell (since the pile of scrap metal was still there after we pointed it out to her). I made sure to get my items out as quickly as possible and will not be using this Uhaul again.

Rating:

3.0

Had a issue with my unit but manager help me out thank you …. Employees need to verify information.

Rating:

5.0

Perfect service thanks

Rating:

5.0

Everyone was fantastic!

Rating:

5.0

Ed, the store Manager spoke with me before I left San Diego for Palm Springs. We discussed what I needed & wanted. He understood. Said he'd 'call me at 11 am and let me know' &, he did just that! And, he far exceeded my expectations with just what I had prayed 🙏 for. So. Ed is mellow & cares about his customers & their needs. Sincerely yours, Steven Dayvis.

Rating:

5.0

We’ve used U-Haul a number of times in the last year and have been pleased with the service. Marcus really stands out as helpful! One time, I know he was busy but dropped what he was doing to help us with our rental truck. We also used the storage facility and just moved our things out.

Rating:

5.0

This us my 4th year as a tenant, all good so fare.

Rating:

2.0

The staff including the manager have no business in the service industry. I will NEVER EVER do business with this company. My experience with this store severed over 35yrs of business with U-haul. Due to their inability to perform their job's and a manager that refuses to make a phone call to admit their wrong and to rectify what was done. I'll never recommend this company to anyone. I'll convince them why they shouldn't. It'll be easy. I did reach out to the staff before emptying my unit that I was doing so and afterwards AND THEY STILL TOOK MY MONEY. THE MANAGER NEVER CALLED OR SENT THE USUAL EMAIL TO ADDRESS THE ISSUE. THEY SUCK = THE STAFF!!! I'm still waiting for money and apologies for stealing my money.

Rating:

5.0

Spencer is awesome thanks for getting me all lined up with my unit … keep up the good work 😇

Rating:

5.0

No comment

Rating:

5.0

The gentleman that help me where short staff some one was late or call in one guy could only work the computer his back up guy was not a computer guy but they really work as a team he had every ready and the counter guys was trying to help 2 people at a time and he did his personality was positive and pleasent he was really helpful the older gentleman work in and outside the yard was also getting everyone needs and had it ready almost as the counter guy got paperwork done great team work even tho someone was late or call in sink that don't change there productive and positive attitude ! I was impressed

Rating:

5.0

The only complaint I have is that U Haul in general has a horrible answering service (800#). Its the only number listed and trying to get a hold of anyone was nearly impossible. But the location office itself was Excellent. All the associates I came into contact with were very friendly, courteous and professional.

Rating:

2.0

The office appears to be understaffed. On numerous occasions U-Haul trucks were blocking access to the unit and were not moved in a timely manner

Rating:

5.0

Very helpful staff

Rating:

5.0

The Manager was extremely helpful, he brought our pods to the front of our unit it was so convenient to load. Our first time using u-box, I recommend this so much easier than driving yourself.

Rating:

5.0

the staff were always courteous and helpful over the years. I was very comfortable that my stored items were looked after! My stored items are all going to my new home. Thank you all.

Rating:

4.0

Rates kept increasing to the point of ridiculous.

Rating:

5.0

The two employees that helped me were extremely nice and the facility is well kept.

Rating:

5.0

Some guy name Spencer took care of me. He was very cool. Knowledgeable, friendly, helpful. Great experience.

Rating:

5.0

Spencer, did a great job addressing my concerns. I think Uhaul needs to focus more on securing this location much better. Spencer told me they were building the fences higher to keep people from getting. One of my locks was cut off after less than 24 hours in my unit. Spencer took great care of giving me the proper locks and making sure I had insurance on my belongings. Great job Spencer. It was greater service then what I received in Phoenix by far.

Rating:

5.0

All the staff was AMAZING. So helpful and friendly

Rating:

5.0

Very happy with the reasonable rate. In the storage unit area, there were many rental trailers and trucks stored in the driveways between the buildings, which made it a little tricky to maneuver through with a truck pulling a trailer.

Rating:

5.0

The Phoenix staff very helpful, except one person.

Rating:

5.0

Except for the the guys who were working Christmas Eve when I returned my trailer. I will most definitely be talking to the manager Spencer about it.

Rating:

1.0

Our storage unit got broken into and they failed to even contact us. FOR TWO MONTHS. Only reason we found out is because my husband and I went down there. Would NOT recommend.

Rating:

3.0

One employee on a Friday afternoon trying to help 20+ customers. Long wait time to return gate remote. Never able to access real person at location by phone.

Rating:

5.0

We moved from Washington state. Everything U-haul has been above expectations! I am so impressed,. Everything has been perfect every step of the way. We have not unloaded our U-boxes yet to see if we packed them well.

Rating:

5.0

The team was Awesome from greet to finish!!!

Rating:

5.0

nice good group, great experience

Rating:

5.0

Service was great

Rating:

5.0

Spencer Holt was awesome. He knows how to handle various customers professionally while leading a team. I had a very pleasant experience. Everything went as it should have.

Rating:

3.0

You need to pave all the areas as if moving carts are being used and not having ramps at the entrance to the indoor storage is just dumb. Don't put up signs bragging about the indoor temperate being controlled when on the few occasions I actually showed up it wasn't even close. There is a real issue with telephone communication at this location. I'm guessing management is either overextended or just doesn't care but many simple issues that could be solved were kicked down the line adding to really everyone's additional time wasted. Have someone that can take care of the phones and I'll bet you won't have any bad reviews or irritated customers as I've noticed on most visits there's always one or two upset folks: There's got to be someone at home that could go on payroll and quickly resolve most problems . You have sone really great workers there and you've got some lousy ones but honestly neither seen to stay. U-Haul is a smart company and kinda quietly crept up and made itself the only affordable ish option for moving and storage but I can't say I really love it like everything about it . This location is ok but it's just because it's really the only game in town. I've found better prices and better service within a half mile but I did have to wait for a space and of course they don't rent trucks , so thank you for the space it was clean and available.. I don't mean to be a jerk I'm just being blunt. You obviously have a good business, I think it could be a great one with a few improvements. It's interesting that not getting good service lingers and kinda leads a good customer away when the cost to actually take care of it was so little. You'll do well regardless I'm sure:

Rating:

3.0

I had signed up for auto pay and then was charged a late fee. I got the fee reversed but was still very annoying that it wasn’t processed properly.

Rating:

5.0

Very satisfied w/all UHAUL has to offer!

Rating:

5.0

Thank you

Rating:

3.0

No Garbage Containers Security gate often broken, so getting in was possible for anyone.

Rating:

5.0

We were so relieved to discover we got a month of free storage with our one way rental. Our home buying experience did not allow us to move directly in..in fact it took 4 additional months!! We had to pay for 3 months and were so glad our unit was air conditioned. A staff member verified all the units were secured twice daily by physical inspection. And for secure?...you had to use your gate pass to also exit every time you came. Video surveillance was also used. If we ever move again...U-Haul is our choice.

Rating:

5.0

Excellent customer service the customers were very rude but the manager and staff handled everybody well and treated everybody thoroughly would definitely recommend this location

Rating:

4.0

Phone calls are routed to 800uhaul and hold times are over an hour.

Rating:

5.0

Thanks for the experience!!

Rating:

5.0

I was very satisfied with everything thank you w

Rating:

1.0

Every time we went our it was like an obstacle course! U-haul vehicles and has block our row since day one. Have to ask an employee to move vehicles and trailer blocking both access roads to our unit, multiple times. Have to wait 15-20min. pain. Check yourself row G19. So, we had to move to another storage facility

Rating:

2.0

The entire time I was moved in, the staff could not provide me with an access code or card. They repeatedly told me the gate controls were broken and being fixed. They never were. I had to call over the intercom to be let in. One evening they left for the day with me and my vehicle in there and I had to hop the fence, leave my car, and have my wife pick me up. Would not recommend.

Rating:

5.0

I found all the employees were always willing to help as needed and friendly

Rating:

2.0

Office staff could care less about customer service. It is only because I live in L.A. during the week that I keep my belongings stored here. The vermin droppings in the storage area is disgusting.

Rating:

4.0

Employees not wearing very protective masks. Just scarves over their faces. The Uhaul company need to provide masks that protect both the employee and the customer from the employee. I did not continue with my rental because of a price increase. I was told that the vehicle I rented had 1/2 tank of gas instead the vehicle had only a quarter tank. Fortunately I caught it before driving off. The truck bed was not clean.

Rating:

5.0

I found it impossible to communicate with my local UHaul agent regarding my storage. Saving money this way for your company does not make friends. I waited up to an hour and never did connect with a question that could’ve only been answered by my local dealer.

Rating:

5.0

The customer service representative on the phone booked my free month of storage while I was traveling across the country and then emailed the details. When I arrived in California everything was set up. So easy! Thank you.

Rating:

5.0

The staff was very helpful when we moved in as well as when we moved out. I was very pleased when they called me to check to see if we moved out when they found the unit empty. You guys all ROCK.

Rating:

5.0

Great people with focus on speed and great customer service!

Rating:

1.0

I rented a 20 ft truck to go 1 way to cat city & was told I got a few storage for a month. I was told it wAs 10x8x5. (It’s your business & you should know that a 20 ft truck worth of stuff won’t fit 1/4 of my belongings in, so what should have taken 4-5 hrs took all day (I’m disabled w a broken neck). I had to move my stuff to a different storage then bring the truck back. I would expect some kind of refund or a free truck for my reservation on the 8th as the 3 things & confirmation # were wrong. I have all my documentation copied & ready to go to the bbb if you don’t come up w a solution for me b4 3/8/21 thank u Richard Nicolas. 951-295-9139

Rating:

5.0

Spencer,Mgr, and his staff were professional, competent, pleasant. Highly recommend their services!

Rating:

5.0

Kyza was fantastic.

Rating:

5.0

I had difficulty with the hasps on the locker. Two uhaul locks were very difficult accommodate to the hasps. The employees were great and very helpful. Maybe U-Haul should look at a better engineered hasp system hardware. A new hasp designed from the ground up would not be inappropriate.

Rating:

5.0

Exceptional customer service! Max and Bryan were very helpful and knowledgeable and very efficient. Great experience!

Rating:

3.0

It was hard to go to the office, it was always busy with long lines. I had to wait on many occasions to pay cash for my unit for a long period while the cashiers helped customers with rentals.

Rating:

5.0

This place is great. The staff, while busy, was extremely friendly and provided excellent service.

Rating:

3.0

front gate has been broke and off to the side for a month, lacks security

Rating:

4.0

The staff and facility are excellent. The only reason for a less than excellent rating is the wait time I experience at multiple U-Haul locations and all times of the day or month or week. It appears U-Haul could upgrade your systems to help support your staff. Everything seems to take too much personal intervention. The new ap is an improvement, for sure, and keep it up. Thanks

Rating:

5.0

In Our World Hospitality Has Come Forward. The Word Has Morphed Into Representing A Vast Majority Of How As Humans Deserve To Be Treated Especially Today. From Renting The U-Haul thru Returning. Pure Pleasure. Thank you (Davis)(Palm Springs) Your Hard Work Has Allowed My Moving As We All Know Is Stressful To Become Easy Fun And Exciting. Thank You All Your First And Last On My List.

Rating:

2.0

The facility itself was fine, and the service I received actually went above and beyond; but I cannot recommend this location. During the 5 or 6 times I visited the office, there was always at least one employee inside (usually more) with no mask. Those who did have masks often would only wear them when customers entered, or would wear them improperly (many customers followed suit). It does not take a rocket scientist to understand how masks work, but many of the employees at this location seem to either not understand or not care. I should mention that there was one female employee (blonde) that seemed to always have her mask on, and she should be duly commended. Sadly most of the other employees working inside (predominantly the young males) didn't seem to take it seriously whatsoever.

Rating:

5.0

Give the worker who helped me a raise. He's great!

Rating:

4.0

Thanks for your very fine help with my storage and U-Box.

Rating:

3.0

I was told that I was to receive a 10x15 unit and was given a reservation number. When I arrived at the location, I was told that they couldn't locate my reservation and that there were no more units available in that size. I had just driven 590 miles, had a truck full of items to be stored and I was extremely tired. This was not good news. The young man behind the counter was kind and pleasant but could only offer me a 10x10. I accepted it because I had no other options at that point and had to take a lot of items to the dump.

Rating:

1.0

I am extremely unhappy! I was given a trailer with retread tires and one came off during the trip, costing me $123 to buy a new one. Then when getting to my end destination, I was charged insurance on the storage unit, but never got one, even though I had one reserved! This meant that I had to book in overnight in Palm desert costing me $ 156 so that I am able to arrange a storage unit elsewhere the following day at a more expensive rate. So no, I am not happy, but this will be heard by everyone I know, and I will post this on my LinkedIn profile where I have in excess of 1,000 top CEO's and Presidents of Companies as connections. So, I will leave the ball in your court and give you until Monday afternoon to decide how you are going to compensate me for this massive inconvenience!

Rating:

4.0

Our first contact was with a employee named Jose. He was rude and unhelpful. We asked if we could get the 1 month free storage so we could unload our truck on 6/10 and then go unload the remainder of our belongings and then turn the truck in. It was 104* that day! It was 11am and the truck was not due to turn in until that Friday 6/12. He rudely said No! and would not discuss it. As we were leaving two other employees both named Chris were amazing and helpful. They proceeded to get in contact with Whitney the asst mgr. who was amazing as well. WE were able to get into the storage unit and off load the items and then turned the truck in earlier than expected. What is a shame is the very first contact we had with anyone in Palm Springs was Jose. JERK! Thank you Whitney and both Chris's. You all were helpful and changed our day into a positive experience.

Rating:

5.0

Fast, professional and friendly

Rating:

5.0

Rudy and his team are the best! Very well run facility!

Rating:

5.0

This U-Haul facility is a model for a well managed and operated representative of the U-Haul business. From start to finish, my experience was exemplary in all ways...especially customer service. An area too many companies/businesses seem to have either forgotten or dismissed as a necessary/significant aspect worthy of the time it takes to show (not just say) that their customers matter and are appreciated.

Rating:

5.0

Excellent Staff!! Friendly!

Rating:

3.0

The closure slide on the storage door was stuck and I've had to have help opening and closing it both times I visited. I hope it's fixed before I'm back again!

Rating:

4.0

Moving is at the top of the list of things I hate doing. However I must comment that renting from Uhaul was the easiest & hassel free experience of the move. Just wish there was better or more lighting since it gets dark so early. Thanks you Uhaul.

Rating:

5.0

Staff here goes above and beyond!!! when it comes to customer service, which seems to be a lost art these days.

Rating:

5.0

The staff and facility @ this Cathedral City, Ca location, in my opinion, is an excellent model of a well managed, well staffed and well maintained facility and how they all should look and run.

Rating:

5.0

We had the storage unit longer than originally intended. Raul worked with us every step of the way. Great courteous service. THANKYOU!

Rating:

5.0

Greatttttt ;b

Rating:

5.0

Very good experience. Make a long day easier, thank you Jose.

Rating:

5.0

Your entire staff has been amazingly professional and personable. I have been ill and I’ve been moving without any help until yesterday and they have made This process extremely simple considering!!

Rating:

4.0

The uhaul site manager was helpful (to say the least)as was the representatives I spoke to on the phone who assisted with finding an appropriate site for the unique situation my daughter and I are in.

Rating:

5.0

Easy check in. Nice customer service. Wendy was especially helpful!!!

Rating:

5.0

The move was great from start to finish.... everyone was very helpful...

Rating:

5.0

Great customer service

Rating:

4.0

Tucks were parked in the storage area making it difficult to access the units

Rating:

4.0

Thanks for your good assistance with my move. It certainly made it easier.

Rating:

5.0

The trucks parked throughout the storage lot can make access difficult

Rating:

5.0

Knowledgeable and courteous. She took the time necessary to answer all my questions and gave me a personal attition your. satisfaction from my storage unit.

Rating:

5.0

The gentleman that finalized my reservation was very professional and an asset to the company.

Rating:

4.0

customer service rep was great.. we arrived early and in spite of what customer service on phone told me (we could not pick up truck earlier), was able to pick up truck earlier

Rating:

5.0

Great service, friendly. Helpful. Efficient.

Rating:

5.0

Good

Rating:

5.0

!

Rating:

4.0

Nice and friendly staff.

Rating:

5.0

This place has the BEST staff. Store is always clean, stocked and cool. I’m a first time storage customer and had I known it was going to be so easy especially during a difficult family transition.

Rating:

1.0

Hate you

Rating:

4.0

A bit expensive for the size unit I had but facility was always clean & well kept

Rating:

4.0

I Have used this location before.

Rating:

5.0

Good service drone the beginning to the end - great service

Rating:

5.0

Awesome staff. Very compassionate.

Rating:

5.0

Always great service and friendly people

Rating:

5.0

would use this store again

Rating:

5.0

Good crew

Rating:

4.0

Very helpful and friendly staff and management.

Rating:

5.0

Jeff Rodriguez from NY and Rudy from Cathedral City Calf. were very helpful

Rating:

5.0

Helpful employees!

Rating:

4.0

Too many company trucks littering the aisles making it very difficult to access you storage spot.

Rating:

3.0

Very clean facility.

Rating:

1.0

Lack of staff lack of communication Need up to date computers put today computer puts tomorrow. Took me a week to get UBox after arrival. Had to drive there phone reservation lack of information

Rating:

5.0

Staff was friendly, knowledgeable and very professional.

Rating:

1.0

The dumpsters they say are there were "full". They told me to call a 'recycler'; I said I'd sue for the cost. They relented and let me dump; there too long arguing re this! Add'l fee to my card!

Rating:

4.0

Thank you.

Rating:

5.0

The whole team under Rudy's management at Cathedral City U Haul has provided excellent and efficient service.

Rating:

5.0

Cathedral City U Haul- Darin extremely helpful and professional! We Culver City U Haul, Dimitry an absolute nightmare!!! Extremely rude lacking focus on customer care!!!!!!!

Rating:

5.0

Outstanding customer service. No complaints.

Rating:

5.0

Brand new 26 foot truck drove perfectly!!! The representatives at the Sidney B.C. office were so accommodating and nice to deal with. The Palm Desert one way drop reps also very pleasant. Thank you

Rating:

1.0

When we arrived at the facility for our reserved storage unit, the unapologetic clerk informed us there were no units available. WTF! What ‘s the point of reserving a unit if you don’t honor it!

Rating:

1.0

Phone rep said that there would be a storage unit available to move into. When I arrived with a loaded truck, turns out I was one of TEN “reservations” for ONE vacancy. NO WHERE TO STORE MY STUFF!!

Rating:

5.0

great service, spot on knowledge, just great.

Rating:

5.0

Excellent customer service

Rating:

1.0

Two attempts moving Country failed due to no storage unit available after it was booked, confirmed and double checked. Very disappointing.

Rating:

5.0

great staff,clean,easy to find

Rating:

3.0

Too many trucks cluttering the storage area. All 3 times I went there, there was a huge line and only one person working the desk.

Rating:

4.0

Rudy is truly amazing and goes up and beyond to help his customers

Rating:

1.0

Apparently a known glitch in the system was responsible for no storage the day we arrived. The staff was as helpful as they could be- however were unable to honor our agreement-

Rating:

5.0

I was so impressed with the great service and will always recommend u-haul to anyone who needs your services.

Rating:

5.0

Great experience

Rating:

5.0

Excellent!

Rating:

5.0

The only downside was at times where the trucks where parked. Made it hard to get to the units..

Rating:

3.0

Great service but way understaffed at the busiest times. I am a patient person, but I could see a lot of customers getting frustrated by the long wait times. Other than that they were great.