Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I have rented an open moving trailer a couple of times over the past month or so during my move. The staff has been professional and easy to work with, and the transaction quick and efficient. I highly recommend this place âï¸
Waited 1.5 hours for a truck. Lied to by employees saying a truck on the lot was mechanically out of service, then it was driven away by a man taking it out of state. Eight 10 foot trucks sitting there, but I was told by Spencer I'd have to go to another location to take one. WHAT!? We needed a ramp for heavy furniture so a 10 foot wouldn't work. Lost our moving team at both ends of the move. A $50 discount on a $300 rental doesn't come close to mitigating the damages. HORRIBLE service and some VERY rude employees. But Spencer, the manager on duty, was polite. He did only discount $50 and customer service told me he could have done more. My call to customer service and the email they said they'd send went nowhere. It never arrived anywhere. HORRIBLE!!!!!!!!!! Our move took 2 days, couldn't get movers on Sunday to unload and 2 senior citizens had to move things. We'r win pain today. HORRIBLE!!!!!!! Please do something with a discount or voucher or something to make this right! I'm a blogger on Next Door and Facebook and this outlet has a HORRIBLE reputation.
I've rented from this uhaul often. Staff is excellent, but more emoyees are needed. Always have to wait on lo g lines.
First, my UBoxes were late by one week. Then, when I needed to move the boxes from the UHaul facility to my storage unit they were terribly unhelpful. Nobody at the store seemed to know how to go about moving them. It was a nightmare. I certainly hope I don't have to use UHaul again anytime soon.
nothing. I have used this location many times and always a great experience.
This location was clean and Organized. Very helpful with the 6 X 12 Trailer that I rented and they also put on a Custom Hitch on my Truck.
Arrived on Sunday morning to one counter person and we were 5th in line, 30 minutes later the one person was still with the same customer and another person untrained showed up to,work the counter, we were in line for over 45 minutes, at least 9 people had waited like us for 45 minutes to be served, at least 3 clients were waiting to only purchase supplies, for such a giant facility, very poorly staffed. I'll never rent from this site again, or uhaul.
Helpful, efficient. I had made prior reservations before pick up, so they were well prepared expeditiously to deal with me.
+all was great
Exceptional customer service! Max and Bryan were very helpful and knowledgeable and very efficient. Great experience!
Exceptional customer service! Max & Bryan were very helpful and knowledgeable and very efficient.
I can't believe how easy this was. it took literally 1 minute to verify check-in.
It was hard to go to the office, it was always busy with long lines. I had to wait on many occasions to pay cash for my unit for a long period while the cashiers helped customers with rentals.
Excellent employees! Trained well, fast, personable, & efficient on my stressful moving day! Thanks!
It seems every time I go to this location it takes too much time to check out and the staff seem to ignore people in front of them which have reservations instead helping a phone customer with a new one. There also seems to be a problem with not enough staff on hand.
counter wait time a bit long, Might consider having 2nd person as backup. Otherwise great
I used Cat City U-Haul trucks regularly for my business. It's like I'm at home dealing with this location..."BAAM!"
the employees are polite and professional, I really like this place.
Chris was SUPER helpful and friendly! Pulled the trailer off, checked me in, all in a mater of minutes. He was also VERY helpful with local reccomendations too. Just an overall, over acheiver. I really appreciated his help and professionalism.
They were excellent
A very professional crew at this location and I was able to return my vehicle two days early and they were very quick to take care of my paperwork. Thank you Uhaul
None
Can't think of anything at the moment. Customer Rep, Whitney, was excellent in helping us.
Long wait periods re customer service......both at location and 800 line
My husband was approached behind the wheel of his car... on the actual Uhaul lot premises...by people who asked if he was there to sell them stolen copper scrap! He had to tell them no 3 times before they left him alone.
Extra nice staff coming and going.
Everything was good... professional staff... I've been coming to this location for 30 years always easy in and out ðŸ‘
We've used multiple services from this store over the past several months as we've moved furniture for our children & complete a renovation. This is a very busy store and the employees wear multiple hats but manage deliver great service with a positive attitude. I would recommend hiring more workers.
Transmission of the vehicle was barely acceptable for a local move
The van was damaged when i rented it and I am now being charged for it!!
Great employee attitudes and service. Location could use more counter help, or a better online check-in system (think rental cars) because the wait in line was long, both renting and returning. Keep up the good work!
Excellent location
Very friendly and knowledgeable.
Not much time to make an impression. Also efficient and quick.
This was a group of helpful, friendly, kind people! Very happy with my EXPERIENCE. Jane Sweeney
like I said in my earlier comments- when your dispatch person says "you should have read the FINE print" and tells me I will not get my 6x12 that I reserved- is horrible service. HORRIBLE... The staff in Cathedral City were amazing and quick and efficient. To find out the day before that my rental was not available was horrible. .
I had reserved a 26 foot truck and was told I would get a phone call if not available. Never received a phone call. Was told out of luck. The girl on the phone was nice and tried to help. Accommodating me with 2 10 foot trucks and a small trailer which was not enough . She also gave me mileage which I did appreciate. I do not blame her she was very nice on the phone. Customer service at this location is awful
Fast and friendly service. No issues. Will definitely use again .
Customer service was very good.
You guys are ion the ball...just keep doing what you do!
Give them vehicles that they don't have problems starting. Waste plenty of time trying to get the truck started I won't even rent from a u-haul again and the manager from the cathedral city ca. Store didn't believe me when I explained the problem I was having even though the attendant told me that a lot of those trucks have that problem.
I was extremely dissapointed with my equipment. I rented a Car trailer and the one strap in the front was completely frayed off and unusable. I went out and bought straps to use. When I returned to the location to drop it off the manager basically told me I had no idea what I was talking about and that it all should have worked. Well I have pictures of the strap not working on my car. He also told me that a frayed off strap is totally okay to use. Considering I tow things for a living, none of the statements from the manager were correct. Any sort of fray on a strap is unnaceptable because the proven strength is not available anymore. Needless to say, I am extremely dissapointed with the whole operation.
The gentleman who waited on us was knowledgeable and possessed excellent customer service skills. We have used 3 different U Hauls here in our move from AZ. He far surpassed the others.
on time & easy!
Keep going in the same direction
Hitch wiring bad. Hitch installed one week ago. Not happy at all
Great Service in pick up and drop off locations!
quick pick up and drop off.
All was great.
Dottie was wonderful - very helpful and quick
Other customer didn't return trailer on time. Location contacted me and provided options. This allowed me to keep my tight timeline. Thanks and would highly recommend
We had a great experience from beginning to end. Your staff are awesome, very helpful and positive. Thank you,
The trailer lights did not work I called several times and no one got back to me
The moment I pulled up the employee nearest cane right over and helped take the trailer off my car and checked it back in. Great service!
This place is great. The staff, while busy, was extremely friendly and provided excellent service.
front gate has been broke and off to the side for a month, lacks security
The staff and facility are excellent. The only reason for a less than excellent rating is the wait time I experience at multiple U-Haul locations and all times of the day or month or week. It appears U-Haul could upgrade your systems to help support your staff. Everything seems to take too much personal intervention. The new ap is an improvement, for sure, and keep it up. Thanks
In Our World Hospitality Has Come Forward. The Word Has Morphed Into Representing A Vast Majority Of How As Humans Deserve To Be Treated Especially Today. From Renting The U-Haul thru Returning. Pure Pleasure. Thank you (Davis)(Palm Springs) Your Hard Work Has Allowed My Moving As We All Know Is Stressful To Become Easy Fun And Exciting. Thank You All Your First And Last On My List.
The facility itself was fine, and the service I received actually went above and beyond; but I cannot recommend this location. During the 5 or 6 times I visited the office, there was always at least one employee inside (usually more) with no mask. Those who did have masks often would only wear them when customers entered, or would wear them improperly (many customers followed suit). It does not take a rocket scientist to understand how masks work, but many of the employees at this location seem to either not understand or not care. I should mention that there was one female employee (blonde) that seemed to always have her mask on, and she should be duly commended. Sadly most of the other employees working inside (predominantly the young males) didn't seem to take it seriously whatsoever.
Give the worker who helped me a raise. He's great!
Thanks for your very fine help with my storage and U-Box.
I was told that I was to receive a 10x15 unit and was given a reservation number. When I arrived at the location, I was told that they couldn't locate my reservation and that there were no more units available in that size. I had just driven 590 miles, had a truck full of items to be stored and I was extremely tired. This was not good news. The young man behind the counter was kind and pleasant but could only offer me a 10x10. I accepted it because I had no other options at that point and had to take a lot of items to the dump.
I am extremely unhappy! I was given a trailer with retread tires and one came off during the trip, costing me $123 to buy a new one. Then when getting to my end destination, I was charged insurance on the storage unit, but never got one, even though I had one reserved! This meant that I had to book in overnight in Palm desert costing me $ 156 so that I am able to arrange a storage unit elsewhere the following day at a more expensive rate. So no, I am not happy, but this will be heard by everyone I know, and I will post this on my LinkedIn profile where I have in excess of 1,000 top CEO's and Presidents of Companies as connections. So, I will leave the ball in your court and give you until Monday afternoon to decide how you are going to compensate me for this massive inconvenience!
Our first contact was with a employee named Jose. He was rude and unhelpful. We asked if we could get the 1 month free storage so we could unload our truck on 6/10 and then go unload the remainder of our belongings and then turn the truck in. It was 104* that day! It was 11am and the truck was not due to turn in until that Friday 6/12. He rudely said No! and would not discuss it. As we were leaving two other employees both named Chris were amazing and helpful. They proceeded to get in contact with Whitney the asst mgr. who was amazing as well. WE were able to get into the storage unit and off load the items and then turned the truck in earlier than expected. What is a shame is the very first contact we had with anyone in Palm Springs was Jose. JERK! Thank you Whitney and both Chris's. You all were helpful and changed our day into a positive experience.
Fast, professional and friendly
Rudy and his team are the best! Very well run facility!
This U-Haul facility is a model for a well managed and operated representative of the U-Haul business. From start to finish, my experience was exemplary in all ways...especially customer service. An area too many companies/businesses seem to have either forgotten or dismissed as a necessary/significant aspect worthy of the time it takes to show (not just say) that their customers matter and are appreciated.
Excellent Staff!! Friendly!
The closure slide on the storage door was stuck and I've had to have help opening and closing it both times I visited. I hope it's fixed before I'm back again!
Moving is at the top of the list of things I hate doing. However I must comment that renting from Uhaul was the easiest & hassel free experience of the move. Just wish there was better or more lighting since it gets dark so early. Thanks you Uhaul.
Staff here goes above and beyond!!! when it comes to customer service, which seems to be a lost art these days.
The staff and facility @ this Cathedral City, Ca location, in my opinion, is an excellent model of a well managed, well staffed and well maintained facility and how they all should look and run.
We had the storage unit longer than originally intended. Raul worked with us every step of the way. Great courteous service. THANKYOU!
Greatttttt ;b
Very good experience. Make a long day easier, thank you Jose.
Your entire staff has been amazingly professional and personable. I have been ill and I’ve been moving without any help until yesterday and they have made This process extremely simple considering!!
The uhaul site manager was helpful (to say the least)as was the representatives I spoke to on the phone who assisted with finding an appropriate site for the unique situation my daughter and I are in.
Easy check in. Nice customer service. Wendy was especially helpful!!!
The move was great from start to finish.... everyone was very helpful...
Great customer service
Tucks were parked in the storage area making it difficult to access the units
Thanks for your good assistance with my move. It certainly made it easier.
The trucks parked throughout the storage lot can make access difficult
Knowledgeable and courteous. She took the time necessary to answer all my questions and gave me a personal attition your. satisfaction from my storage unit.
The gentleman that finalized my reservation was very professional and an asset to the company.
customer service rep was great.. we arrived early and in spite of what customer service on phone told me (we could not pick up truck earlier), was able to pick up truck earlier
Great service, friendly. Helpful. Efficient.
Good
!
Nice and friendly staff.
This place has the BEST staff. Store is always clean, stocked and cool. I’m a first time storage customer and had I known it was going to be so easy especially during a difficult family transition.
Hate you
A bit expensive for the size unit I had but facility was always clean & well kept
I Have used this location before.
Good service drone the beginning to the end - great service
Awesome staff. Very compassionate.
Always great service and friendly people
would use this store again
Good crew
Very helpful and friendly staff and management.
Jeff Rodriguez from NY and Rudy from Cathedral City Calf. were very helpful
Helpful employees!
Too many company trucks littering the aisles making it very difficult to access you storage spot.
Very clean facility.
Lack of staff lack of communication Need up to date computers put today computer puts tomorrow. Took me a week to get UBox after arrival. Had to drive there phone reservation lack of information
Staff was friendly, knowledgeable and very professional.
The dumpsters they say are there were "full". They told me to call a 'recycler'; I said I'd sue for the cost. They relented and let me dump; there too long arguing re this! Add'l fee to my card!
Thank you.
The whole team under Rudy's management at Cathedral City U Haul has provided excellent and efficient service.
Cathedral City U Haul- Darin extremely helpful and professional! We Culver City U Haul, Dimitry an absolute nightmare!!! Extremely rude lacking focus on customer care!!!!!!!
Outstanding customer service. No complaints.
Brand new 26 foot truck drove perfectly!!! The representatives at the Sidney B.C. office were so accommodating and nice to deal with. The Palm Desert one way drop reps also very pleasant. Thank you
When we arrived at the facility for our reserved storage unit, the unapologetic clerk informed us there were no units available. WTF! What ‘s the point of reserving a unit if you don’t honor it!
Phone rep said that there would be a storage unit available to move into. When I arrived with a loaded truck, turns out I was one of TEN “reservations” for ONE vacancy. NO WHERE TO STORE MY STUFF!!
great service, spot on knowledge, just great.
Excellent customer service
Two attempts moving Country failed due to no storage unit available after it was booked, confirmed and double checked. Very disappointing.
great staff,clean,easy to find
Too many trucks cluttering the storage area. All 3 times I went there, there was a huge line and only one person working the desk.
Rudy is truly amazing and goes up and beyond to help his customers
Apparently a known glitch in the system was responsible for no storage the day we arrived. The staff was as helpful as they could be- however were unable to honor our agreement-
I was so impressed with the great service and will always recommend u-haul to anyone who needs your services.
Great experience
Excellent!
The only downside was at times where the trucks where parked. Made it hard to get to the units..
Great service but way understaffed at the busiest times. I am a patient person, but I could see a lot of customers getting frustrated by the long wait times. Other than that they were great.
The service and friendliness was amazing
