It took me a while to find the self-return option in the app menu; I wish it were a bit easier to locate.
Yongseon CCustomer Reviews for U-Haul Moving & Storage of Catron Blvd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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Karen BI did everything online when getting my storage unit hours before the office closed. I couldn’t make it to the unit until after hours due to work. But when paying for the unit a lock was included in the cost and would be placed in the unit so when I arrived I would be able to drop my things off and lock the unit up. When I arrived I was having trouble with my code then after calling customer service which Krystal was a tremendous help. Once in the unit I discovered no lock was in the unit like they said it would be. So I had to buy my own. Other then all that it is a nice clean building with plenty of space
Galveston S | Online Move InMy box hasn’t made it to the destination yet (at this point I don’t know if everything will arrive safely) but I wanted to call out Martin for doing a great job with pickup. I had to delay shipment a couple of times and he rolled with the punches. First class employee.
Brian PI am extremely pleased with the personnel and the facility. Thanks to everybody who helped me.
cris r | Overall ExperienceSome confusion on the unit/reservation but all was resolved to my satisfaction. Thank you!
Kathy B | First ImpressionsNothing.
gary sThe young lady that checked us out was outstanding! Knowledgeable, friendly, helpful.
Gene SHad a good experience.
dawn mFrom start to the end, everyone was extremely polite and very helpful. I couldn't be more satisfied. Thank everyone please!!!
Keith CThe lady working was amazing! She went above and beyond her call of duty to ensure that I had what I needed!
KOSHARA AWhen I emptied the U-Box, Tammy was extremely helpful in pulling it out of storage and loading it onto a trailer. She was on her own at the location and went above and beyond to help. Tammy deserves a raise for her great customer service and attitude. The location is badly understaffed on the weekend, with only one person to handle everything.
david ja little over board on paper work and emails
steve kto many emails , it's hard to figure out what they are for and how important they are
STEVEN KMy uboxes were a week late!!! I believe I should get a partial credit for the inconvenience!!!
Rosie DNo improvements necessary! Mike Renner was especially helpful, courteous and friendly! Thank you for another excellent U Haul experience! Michael Weber
MICHAEL W