Customer Reviews for U-Haul Moving & Storage of Cedar Hill

2688 reviews

1050 KCK Way   Cedar Hill, TX 75104

(972) 293-1155

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(972) 293-1155

1050 KCK Way
Cedar Hill, TX 75104

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The employees are always nice and operate with urgency. I send all of my park Hosts and campers there for propane. On this visit, I rented a 6x12 cargo trailer and was delighted they hooked and unhooked the trailer! Definitely customer oriented.

Tracy L. 
Rating:
4.0

Customer did not leave a comment.

ALGENE T. 
Rating:
5.0

Customer did not leave a comment.

ROBERT K. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH DENISE A. 
Rating:
5.0

Customer did not leave a comment.

todd M. 
Rating:
5.0

Customer did not leave a comment.

Douglas D. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND C. 
Rating:
5.0

Wonderful place and helpful. Not so much the National hotline for Roadside assistance

jon W. 
Rating:
5.0

Customer did not leave a comment.

TRACYE F. 
Rating:
5.0

The staff here are all outgoing and professional. Would defiantly recommend them!

Susan H. 
Rating:
5.0

When I reserved the UHAUL truck, I was told that it came with a free moth of storage and a 10x10 storage room. I was also told that the storage room would have street access and that I would be able to drive up to it. The 10x10 storage room was also reserved at that time. When I picked up the truck, there were no issues. The staff members were beyond amazing. However, when I called the destination location, the issues began. When trying to locate my reserved storage room, I was told that there were no 10x10 storage rooms available. They could only offer me two 5x10 storage rooms that wouldn't be near each other. Additionally, I was told that in order to get the free month of storage, I would have to get the storage rooms on the 3rd floor of the building, meaning there was no street level access. I would have had to drive up to the unloading station, take the elevator to the 3rd floor and go in opposite directions to access the storage rooms. I hired movers and not only did this create a large inconvenience, it would have added more time to my move, and I was paying the movers by the hour. Additional time was not in my budget. Moving is already stressful as it is, and what started off as a great experience quickly turned sour after learning what I was initially told was inaccurate. I had 30 minutes to find another storage facility that had street level access. Lastly, I was charged $141 to rent a 15 foot truck for a few hours, when the truck says the rental is $29.95. That's misleading information. Customer service was not quickly accessible, and I would have had a 60 minute wait time to speak with a representative. This was an overall terrible experience, and I won't be using UHAUL again to assist with my moving needs. Signed, An extremely frustrated customer!

MICHAEL C. 
Rating:
1.0

Still haven't received my $300 back from this location for my uhaul box being late. I seriously will never recommend Uhaul. Horrible.

Jourdan K. 
Rating:
4.0

Customer did not leave a comment.

Enrique L. 
Rating:
5.0

Awesome experience. The associate was well informed and very helpful. Great Job!!

ALTA H. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline R. 
Rating:
5.0

Excellent!!!

DAVID ISAIAH W. 
Rating:
5.0

Customer did not leave a comment.

PAUL ERIK R. 
Rating:
5.0

best U Haul facility I have ever been to.

DAVE W. 
Rating:
5.0

Customer did not leave a comment.

DAVID O. 
Rating:
5.0

Great customer service very polite and helpful in my pick up experience.

CURRY R. 
Rating:
5.0

Customer service is great!!!

DAVID ISAIAH W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Corlisaceya H. 
Rating:
5.0

It was a great experience!

JAMES M. 
Rating:
4.0

Customer did not leave a comment.

Edward S. 
Rating:
5.0

Customer did not leave a comment.

Kathleen M. 
Rating:
5.0

Customer did not leave a comment.

DEDRIC J. 
Rating:
3.0

They Hardly ever answer The Phone. There was Time that I was on Hold for 27min. Till I Decided to Hangup.

Juan R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven E. 
Rating:
5.0

Customer did not leave a comment.

Billy W. 
Rating:
5.0

Customer did not leave a comment.

GARY S. 
Rating:
5.0

Customer did not leave a comment.

RONALD H. 
Rating:
4.0

The truck windshield was very dirty. I had to stop at a place to clean it. It did make me wonder if they checked the vehicle for general maintenance before I picked it up.

Bruce R. 
Rating:
2.0

Needs to move the location more towards cedar hill

RODRICK T. 
Rating:
5.0

Customer did not leave a comment.

PAIGE P. 
Rating:
5.0

The staff in particular and facilities/equipment at this location has always been great at this location. However, for the first time, the trailer available was not what I reserved online. I reserved a 5'x9' utility with a wheel chock for a motorcycle. But the trailer that size that was available did not have the chock.

RUSSELL N. 
Rating:
5.0

Good experience. I didn't like that my pick up location was changed from Grand Prairie. I had to pick up in Cedar Hill so that meant I had 15 of my 41 allotted miles used just to drive back home. That was not right in my opinion.

PATRICK K. 
Rating:
5.0

Customer did not leave a comment.

graigory w.  |  First Impressions 
Rating:
5.0

Wonderful job 👍🏾

RODNICK R. 
Rating:
5.0

Customer did not leave a comment.

Tracy H. 
Rating:
3.0

The location was closed when I arrived to drop the truck and trailer off so I can't accurately comment on the facility.

DARON M. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM P. 
Rating:
5.0

Not a thing it was great . i was in and out fast vary pleasant experience

KEITH L. 
Rating:
4.0

Na

DANIELLE W. 
Rating:
5.0

Customer did not leave a comment.

TERESA G. 
Rating:
3.0

Customer did not leave a comment.

Natasha A. 
Rating:
5.0

This process could not have been easier. The front desk staff was friendly and walked me through the process on what would happen once I got into the vehicle in a quick but efficient manner. Dropping off the vehicle was just as easy. I pulled up to the return area, the staff got in the vehicle and I received my receipt via email almost immediately. I have no problem using this Uhaul location again.

LESA G. 
Rating:
5.0

Customer did not leave a comment.

Henry B. 
Rating:
1.0

Both employees that were there were incredibly helpful, BUT the storage requested was NOT available. No one from customer service called to notify me and myself as well as our movers were inconvenience.

ADEOLA O. 
Rating:
5.0

Customer did not leave a comment.

Brittney E. 
Rating:
5.0

For some reason I was not able to complete the turn in with my phone but the fellow working was extremely helpful and made the drop off a quick and pleasant experience. I will definitely use U-Haul again!

STEPHEN K. 
Rating:
5.0

Tia, manager and I think his name is Jeremy is awesome!!! I will be back!!!

DAVID ISAIAH W. 
Rating:
5.0

Customer did not leave a comment.

JORGE M. 
Rating:
5.0

The young lady was very helpful and nice and PROFESSIONAL.

ROY G. 
Rating:
5.0

Customer did not leave a comment.

michael r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jasmine W.  |  Online Move In 
Rating:
4.0

I nevet received my 30 day free storage

Gregory W. 
Rating:
2.0

Rude customer service from the guy that rented me the truck.

Makunda T. 
Rating:
5.0

The lady, I believe she was a asst. Manager. She was awesome. Customer service was Excellent.

Carol P. 
Rating:
2.0

Gas was where it they said it was. It was supposed to be 3/4 but it was in between 1/2 and 3/4. The works were leaving at 6 so I couldn't stop and say something. Then it took almost 2 hours to checkout. The scan qr wasn't valid. I call customer service and sat on hold for 30 minutes then they transferred me and I sat longer. I'm planning to move soon and will have to find other options.

WAYNE J. 
Rating:
5.0

Have discounts or offer special rates, mileage discounts. AARP rates, any kind of incentives would be great in assisting customers during what could be a very difficult time for them.

STANLEY P. 
Rating:
4.0

Professional, very accommodating, polite, clean truck, & no issues. This will be my preference location for future needs.

GAYLA BACCUS D. 
Rating:
5.0

Customer did not leave a comment.

ancheyl D. 
Rating:
4.0

Customer did not leave a comment.

Shayla R. 
Rating:
5.0

Tia provided exceptional customer service. She was professional and friendly.

DAMON W. 
Rating:
5.0

Customer did not leave a comment.

CRAIG R. 
Rating:
5.0

Thanks for the outstanding service

ROY M. 
Rating:
5.0

Is ok

LUIS C. 
Rating:
3.0

The truck smelled like pee and fabuloso was used to try and clean it...

Latoya E. 
Rating:
3.0

Customer did not leave a comment.

Randy V. 
Rating:
5.0

Customer did not leave a comment.

Michial M. 
Rating:
5.0

Customer did not leave a comment.

AMADAUS B. 
Rating:
5.0

Gabrielle is amazing, I walked in finishing up my reservation over my phone, but she took over for me, finished the pickup transaction and hooked up the trailer as fast as she could very diligent and extremely helpful, I will definitely come Bach to this location, she made all the difference, very energetic.

CAMILO R. 
Rating:
3.0

When I dropped the truck off, I think I was overcharged. I stated so on the website, and it indicated someone would contact me in 48 hours. It's been almost a week and no one has contacted me.

Samuel S. 
Rating:
5.0

Great staff excellent service.

Roy M. 
Rating:
1.0

The woman that was working didn't know what she was doing. She first said that she wouldn't be able to give the the trailer because it was already reserved by someone else. Thirty minutes later after arguing with her she realized that she had made a mistake and it was my trailer. After hookup she try's to make me pay for it after me telling her I had already paid over $300 for the rental. She tried telling me I was wrong (again) and didn't know what I was talking about. Five minutes later she realized she was wrong and the. Told me I could “go about my way”. It was some of the worst customer service I have ever seen.

Kenneth H. 
Rating:
1.0

To improve you can start by not charging customers for things out of there control. The truck I was given completely shut off while driving. This truck was then picked up via tow and now I'm being charged for not filling the truck with gas! This makes no since how am I supposed to fill the tank on a truck that doesn't drive. Also not have your customers wait 90 mins in roadside just to come and check to see if the truck is drivable!! Then wait another 90 mins for the tow to come!

RACHELL S. 
Rating:
4.0

Clean out the trailer between customers. It was pretty dusty and dirty

Gregg M. 
Rating:
3.0

They were very pleasant and eager to assist. However, I was overcharged for my rental and never got the$55 destination credit that I was told that I was going to have.

Karyn C. 
Rating:
5.0

This worked out perfectly. The people here are very nice, helpful and efficient. I was able to rent a van in a matter of minutes and return it in a matter of seconds. Everything at this location appears to be run like a well-oiled machine -- very smooth. Great experience.

JOSEPH C. 
Rating:
5.0

Customer did not leave a comment.

GEMAULE M. 
Rating:
5.0

Customer did not leave a comment.

Telisa O. 
Rating:
5.0

Customer did not leave a comment.

KATHY D. 
Rating:
5.0

No improvement keep up the awesome job

GARY S. 
Rating:
5.0

Customer did not leave a comment.

BILLY S. 
Rating:
5.0

Customer did not leave a comment.

Bruce P. 
Rating:
4.0

Customer did not leave a comment.

JESSICA C. 
Rating:
5.0

The only thing to wrong is that they never changed the contract to make it correct. My husbands name is BRIAN COLLINS...not David. :)

Angela and David C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeremy T. 
Rating:
5.0

Very friendly

Candi W. 
Rating:
5.0

Even though my truck was a few days late, we were treated with kindness and professionalism. Thank you for excellent customer service.

Grace E. 
Rating:
5.0

Customer did not leave a comment.

BILLY S. 
Rating:
4.0

The staff was very courteous and helpful whenever I went inside. The monthly cost was the only I found a different storage facility.

Jessica C.  |  Overall Experience 
Rating:
5.0

Staff was pleasant and went above and beyond to better suit our needs. Thank you

GLORIA P. 
Rating:
5.0

Gabrella (I think that was her name) was outstanding. Helped me get the trailer parked and unhitched. Super friendly and made the experience quick and painless. Seriously, promote this woman, train others with her. Photo-copy her if possible. She's an incredible employee.

Vance B. 
Rating:
5.0

The staff was friendly, well informed and comical. Would notify other customers to be prepared to laugh... great experience.

TAURA G. 
Rating:
4.0

Customer did not leave a comment.

Karen B. 
Rating:
5.0

Customer did not leave a comment.

Kathryn S. 
Rating:
5.0

Customer did not leave a comment.

SAUL T. 
Rating:
5.0

Great workers with great can to, willing to help attitudes. We need more people who operate at this caliber. Awesome job team.

ANTHONY K. 
Rating:
5.0

Customer did not leave a comment.

DANIEL AARON M. 
Rating:
5.0

Customer did not leave a comment.

TAVISH B. 
Rating:
5.0

Customer did not leave a comment.

MANDI M. 
Rating:
5.0

Manager has a really friendly, out going and helpful personality. She was great!

CLIFFORD F. 
Rating:
4.0

Give detailed information about dropping the vehicle off and checking it in after hours. This was my first time and I had no clue as what to do until I open my txt message. I dnt realy know where to park and was unaware of the process of how and where to park a well as the taking pictures. This caused the droop to take longer than I expected. Other than that is was a great experience. Next time I will know what to expect now that it will not be my first time. My only request is that yr sales representatives should offer more detailed information on dropping off after hours.

KIMBERLY S. 
Rating:
5.0

Everything was perfect. Trailer and customer service!

Derrick F. 
Rating:
5.0

Customer did not leave a comment.

Jaleesa W. 
Rating:
5.0

Customer did not leave a comment.

Gloria H. 
Rating:
5.0

However, the employee leaving the end of the shift that day about my unit, had to stop helping customers because she was leaving for the day.

AL D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela and David C.  |  First Impressions 
Rating:
5.0

Although it looked like the boxes hado some water damage everything was ok.

Pennyleila S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Wiley W.  |  Overall Experience 
Rating:
4.0

The access card kept malfunctioning, the staff was helpful and they fixed the issue over and over again, but what if it happens after hours when no-one is around? They said that they would provide me with a beeper instead, but didn't have any at the moment so they provided me with a code. And before you wonder, I did not have the access card near to a phone or other device, so no reason for it not to work.

Zandra S.  |  First Impressions 
Rating:
5.0

I had storage since December 2017. I had a large storage and there was some water damage but UHaul too care of that with my claim. I couldn’t take it all so I rented a smaller storage to keep the remainder until I could pick it up. Picked it up, no issues and checked out. It was a very positive experience for me. I saw personnel changes but the quality of service and friendliness never changed.

CHARLETHIA E.  |  Overall Experience 
Rating:
4.0

It was a great storage unit... well kept and the staff was professional.

ALFARID C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rashad R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Roderick M.  |  Online Move In 
Rating:
3.0

Upon moving out of my unit on Saturday February 27, 2021, I was billed $124.00 that included a late fee. I did call the facility and was told that the $124.00 would be taken off.

Cedrick C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer C.  |  Overall Experience 
Rating:
5.0

Staff was very helpful.

Shunda R.  |  Overall Experience 
Rating:
5.0

Friendly, courteous and helpful!!

JOE G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephanie H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

diania s.  |  Overall Experience 
Rating:
5.0

Gabby was very helpful and provided excellent information. Each and every time I call the staff that take your calls or very pleasant and polite also Craig when I call and speak with him basically anyone. And I have enjoyed the help and assistance that they have provided for me great team keep up the good work.

Cassandra J.  |  First Impressions 
Rating:
5.0

Great Customer Service

Micheal E.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Arnica P.  |  Overall Experience 
Rating:
5.0

Thanks for your business and hospitality. May God bless y’all abundantly

rondelon d.  |  Overall Experience 
Rating:
2.0

charged me $15 late charge was cool but once you charged me another $15 for being more more then 10 days late and you can also charge me additional fees and/or lien on for less then 30 days is insane. I would recommend this facility to anyone.

Rodney B.  |  Overall Experience 
Rating:
5.0

Never had a problem and appreciated the staff!

jacqueline b.  |  Overall Experience 
Rating:
5.0

Great Customer service!

Micheal E.  |  First Impressions 
Rating:
5.0

I love uhaul

patricia b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Delores B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nekal W.  |  Overall Experience 
Rating:
3.0

Having to get out of the car to swipe the access card is annoying and the limited hours the gate is open is inconvenient. I am aware that for an additional cost you can get a remote key but that’s more money going out the door. I switched to another location that has a drive up keypad and unlimited entry hours. The employees were nice.

Cindy W.  |  Overall Experience 
Rating:
4.0

I used this storage facility for nearly 4yrs. I was always well lit and clean. I didn't have issues with bugs and my items remained the same as well I storage them. The only issue I had was some of the workers were not wearing a mask inside the store.

Tiffani D.  |  Overall Experience 
Rating:
5.0

The staff is exceptional with customer service. They truly go above and beyond to satisfy and deliver.

Jorge G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

scott k.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NOE L.  |  Overall Experience 
Rating:
3.0

When on the phone getting a quote, I was not made aware the price did not include taxes. Only found out when I arrived at the facility after making the 20 mile trip from my home. The initial monthly phone quote of $154.95 went to $167 and some change. Not that much money on a one time deal, but will add up for our new RV that we had planned on keeping there for as long as we own it which will equate to years. Was not at all happy with the surprise increase.

Ben S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

tony j.  |  Overall Experience 
Rating:
5.0

Very helpful!

bradford d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DANIEL G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CAMP WAGALOT K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jana F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erica S.  |  Overall Experience 
Rating:
5.0

Got chance to meet Sean Fullerton what are professional young man he was excellent working skills very impressed and got chance to meet Brandy she was very professional as well very nice person I would recommend U-Haul to any of my friends and family so glad I went by they were so helpful and the staff I would rate the whole experience overwhelming and I if I was in upper management I would do everything in my power to keep these people happy for you have a very well and experienced staff that does a very excellent job thank you.

Russell W.  |  First Impressions 
Rating:
5.0

Very pleased with the service of U Haul Cedar Hill

GARY S.  |  Overall Experience 
Rating:
5.0

The guy who helped me cancel my storage was very nice and super quick! Sorry I don’t remember his name but he was great!

Victoria J.  |  Overall Experience 
Rating:
4.0

Service was quick and all employees were extremely friendly and helpful.

Angela S.  |  First Impressions 
Rating:
5.0

Thank you for helping my church and me with your storage facility.

drake w.  |  Overall Experience 
Rating:
1.0

I give this Rating because your location Manager was:Very unprofessional she treated her staff very unfair.I rented a climate controlled unit, And she did not take care of my problem the(high temp).

Dale B.  |  Overall Experience 
Rating:
5.0

Brandy is awesome.. Above and beyond. .. Service with a plus..

willie s.  |  Overall Experience 
Rating:
5.0

need a better way to get on and off the high way .not your problem I know

Johnny l.  |  Overall Experience 
Rating:
5.0

n/a

Surayyah F.  |  Overall Experience 
Rating:
4.0

I had a good experience with using the climate controlled storage for 4 years.

DENISE B.  |  Overall Experience 
No reviews have been submitted for this location.

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