Customer Reviews for U-Haul Moving & Storage of Cedar Hill

Great customer service I enjoyed my experience

Customer service was excellent!

I have no suggestions for improvements, everything was great!

Extremely helpful, Excellent customer service. Will certainly recommend to a friend. Thank you!!

I originally asked for my aafter hours drop off to be in the arlington area, which she stated she had set up but when I came to get my personal car and look for it,they had assigned it to cedar hill, which is 30 minutes out of the way. when i called to have it switched they said i would have to wait until the next day to have it rescheduled..and i did not want to pay for an extra day so i had to return it to the place that was out of my way.

The process is too complicated.

Excellent service friendly

I waited and had to call the number to get a person for my next steps but once I called everything went well.

Everything was well. This was my first time with a U-Haul and everyone helped me with all of my concerns. The only thing I would recommend is when it comes to movers to reimburse the hours paid for that were not used.

Don't change anything at this location! The clerks I've worked with for my needs over the last 2 years have been amazing!

Great and Fast Service !

Great fast service

Returned the truck with the gas just a smidge under what I picked it up at . Returned it at 7pm that night and "JOHN" was behind the counter on his phone . I told him it was a smidge under but when I put gas in it , it was a little past the mark. I asked if he would come check if acceptable and he said no problem obviously becuase he did not want to get off his personal phone call. So I leave , next day my account was charged $76.00 !!!! I call the store and told them I would have gladly went amd put a gallon of gas in it had John not told me it was fine . The lady ( would not give me her name ) started telling me the policy and i told her i understand but could we get John on the phone . She was rude and said that it would be " he said , she said" I said I would still like you to ask John, look at cameras that he did not want to come check the truck . Again being Rude she says wait and a guy gets on the phone and starts staring the policy. I asked if this was John and they hung up on me!!! I've used U haul for years and never been treated so badly . I will not reccomend uhaul to anyone nor will I use them again ! I will use Ryder!

Quick and easy, the lady I dealt with was awesome and got me in and out in like 2 minutes.

The woman who help me didn't seem to know the system. She kept clicking the same button expecting different results. Another girl came in (Gabby I believe) and told her she needed to fill out all the information before it would let her go further. She also sent me the wrong drop off location. Sent me to the Carrollton location that doesn't exist. There was something wrong with the transmission on that truck, it didn't seem to want to go over 4,000 rpm. I forgot to mention that at drop off. Gabby seemed to know what she was doing but the other girl didn't.

The clerk was horrible no assistance with the Vehicle trailer stated that would be extra. Didn't make sure the equipment was Functional.

Gabby was very helpful and provided excellent information. Each and every time I call the staff that take your calls or very pleasant and polite also Craig when I call and speak with him basically anyone. And I have enjoyed the help and assistance that they have provided for me great team keep up the good work.

Grab strap on trailer door was broken making it very difficult to open/close door.

Thank you for the use of your Truck and service.

very happy and I will be back

Nice person help and give me a good deal

Great service.

Team was very friendly and helpful.

GreT staff

Takes forever to check out. Everything done on cell phones and "cell service is terrible here." Dropped off truck in time and took them 20 mins to check it in because they had four trucks sitting there emailing to be checked in. That put me over 24 hours and they charged me another day. Screw yall.

I left the truck with the exact amount of gas it had when I picked it up and I got charge 14 gallons of gas. I called to ask and the manager was screaming at me, they said it's on me because I left, I told him I left becase the lady that received the truck told me to leave because she had 5 trucks in front of me. I was talking on the phone with a lady she was been nice and out of nowhere the store manager started screaming at me and been disrespectful.

Get a seating area for ppl thats waiting that is social distancing from one another

The customer service is horrible at this location. I wasn't even greeted when I walked in to pick up my reservation. The guy who was my rep was on his phone texting the whole time while messing with the computer creating my contract. The contract should've been explained in full as far how to return etc. Overall I will never use nor recommend this location again.

Have equipment clean. I can say that the evening clerk was very sweet called to let me know that I left some very sentimental objects in truck

Great Customer Service

They were really nice, especially the lady that set me up with the rental

Thanks for your business and hospitality. May God bless y’all abundantly

charged me $15 late charge was cool but once you charged me another $15 for being more more then 10 days late and you can also charge me additional fees and/or lien on for less then 30 days is insane. I would recommend this facility to anyone.

Never had a problem and appreciated the staff!

Acknowledge when a customer walks in the establishment. All employees need to wear a mask.

Your service was excellent Thank you so much

People were not friendly as I did not know what to do when dropping the truck off. I had to speak to the person as he just said keys please. I'm like, what's next...do I go in or...ugh. Sooooooo dissatisfied with this company...from start to finish with my moving from state to state. NEVER again!!!! And you better believe I will be telling anyone who listens to the additional stress this company added to my moving experience and how they didn't care AT ALL!!!!

Great Customer service!

Nothing it was excellent for me😁

I selected a drop off location from the uhaul list of locations. When I get there they informed me that they were no longer a uhaul facility. I go to another facility down the street. Only to be told it wasn't equipped to accommodate the trailer. The lady gave us the address and phone number to another facility. We called ahead to make sure the were able to except this 5×8 trailer. They said yes come on. We get there and east told the couldn't accept it because it's not our drop off location 😡,we should have call the location directly before coming. We told him again we did call ahead. We showed him the phone number and address the previous lady wrote down for us. The he says we need to call the 1-800 number to have drop off location changed to this location. We asked him to do it to speed things up he said no. We are the customers it's our responsibility as the customers to prevent additional fee's for wrong dropoff. Customer service was very helpful. Like I said earlier. No issue with personnel just the system.

Mr. Tracy was very helpful and the rest of staff.

N/A

Stress the importance of wearing mask to protect your customers. Two of three of your employees were not wearing mask when we arrived we almost walked out.

My move was perfect ! Thanks for all of your help !!

Nothing everything was great.

I love uhaul

Nothing at this time

More equipment

Only thing I could think of is have maybe one or 2 workers more , but even then they wouldn't be completely necessary, They are on top of their jobs .

Pick up process was fast, equipment in very good condition. Needed some clean out but fair. Return process was faster than expected. Will definitely recommend.

The bookings agent was the real MVP. She advised me of which trip and pick up drop off option to go with to save us money!! And this is why we will always you uhaul over anyone else!!

it was excellent service, just keep doing the same

Everything was handled well.

Safety, passenger side seat belt was not working.

Fix the electrical jumper cords. Took the second one to get the trailer lights working. And, that one had connectivity issues before all was said and done. Not what one wants on the interstate in the rain at night. Nor, anytime for that matter. Locations need to include a spare with each rental. Charge for it. Refund the cost when returned with the rental. Nuf said. I need a cold beer .......... "It's 5:00 somewhere !"

Early morning are usually busy, so it should be 2 ppl there so the wait is t so long but overall great service

They were busy. I waited in line for a while just to be told that I didn't need to wait in line to return a trailer. Employee was on the phone scheduling other employees with customers standing in line waiting. Not considerate.

Service was great I would not change a thing also service guy was friendly and warm.

Having to get out of the car to swipe the access card is annoying and the limited hours the gate is open is inconvenient. I am aware that for an additional cost you can get a remote key but that’s more money going out the door. I switched to another location that has a drive up keypad and unlimited entry hours. The employees were nice.

I used this storage facility for nearly 4yrs. I was always well lit and clean. I didn't have issues with bugs and my items remained the same as well I storage them. The only issue I had was some of the workers were not wearing a mask inside the store.

The staff is exceptional with customer service. They truly go above and beyond to satisfy and deliver.

When on the phone getting a quote, I was not made aware the price did not include taxes. Only found out when I arrived at the facility after making the 20 mile trip from my home. The initial monthly phone quote of $154.95 went to $167 and some change. Not that much money on a one time deal, but will add up for our new RV that we had planned on keeping there for as long as we own it which will equate to years. Was not at all happy with the surprise increase.

Very helpful!

Got chance to meet Sean Fullerton what are professional young man he was excellent working skills very impressed and got chance to meet Brandy she was very professional as well very nice person I would recommend U-Haul to any of my friends and family so glad I went by they were so helpful and the staff I would rate the whole experience overwhelming and I if I was in upper management I would do everything in my power to keep these people happy for you have a very well and experienced staff that does a very excellent job thank you.

Very pleased with the service of U Haul Cedar Hill

The guy who helped me cancel my storage was very nice and super quick! Sorry I don’t remember his name but he was great!

Service was quick and all employees were extremely friendly and helpful.

Thank you for helping my church and me with your storage facility.

I give this Rating because your location Manager was:Very unprofessional she treated her staff very unfair.I rented a climate controlled unit, And she did not take care of my problem the(high temp).

Brandy is awesome.. Above and beyond. .. Service with a plus..

need a better way to get on and off the high way .not your problem I know

n/a

I had a good experience with using the climate controlled storage for 4 years.

Great service

The 1st week I used the storage my unite got flooded. They tried to repair leak in the ceiling but it leaked again. The requirement to file a claim is too complicated.

There was always a long wait at the counter no matter what day or time of day. Everything seemed to take so very long.

Dropped my stuff broke my expensive china wear and didn’t deliver on time

The staff at 1050 KCK Way Cedar Hill Tx are very professional and knowledgeable.

Wish i knew her name but she was friendly professional and was patient with us as we sorted out info. She took us to our 15’ truck. She got us on our way.

Great experience, no problems.

The representative onsite (Shawn) I believe is his name was not helpful and the price I had been quoted orginally changed within a 24hr period. Did not rent a unit with the facility.

Everyone was very nice and helpful. Kristen gave me a tour of the different storage units a available. It took some time, though, to get the whole process finished. More time than i anticipated.

Aaron Crooked, your representative, was very considerate when I advised that the unit I was in was not suitable for my needs. He Stuck with me until my problem was resolved.

TOOO HIGH $ ALL OF YOUR U-HAUL Should have the same policy and information. We were charged an out rages sum $. Your store had different information.

When the ac gets permanently fixed it’ll be an excellent raiting. I used this facility for 5 years. Thank you for such wonderful service.

You have been trying to locate my U-Box for a month. I call but get the run around. No one ever returns my call. I did a live chat & was treated poorly. Will someone PLEASE help me?

I found water in my unit multiple times an reported it to the staff each time an yet each time it rained water would leak into my unit. Brenden was useless. Rude an acts annoyed by anyone.

There is an very bad Communication

Satisfied

Great staff....all very friendly and personable. A pleasure to deal with.

Great customer service and price.

Had y'all for 3 years charge a late fee after 3 days and another one after 10. I feel y'all rip people off. Falls prices go up every 6 months, what is this car insurance? I don't recommend them 2 any1

We had our 2018 Airstream trailer stored at this facility for 8 days when it was extensively damaged and broken into. Facility is not secure enough to prevent this from happening again.

We only needed the storage unit for a few months but it was exactly what we needed for the short perios