Customer Reviews for U-Haul Moving & Storage of Cedar Hill

2,892 reviews

1050 KCK Way   Cedar Hill, TX 75104

(972) 293-1155

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(972) 293-1155

1050 KCK Way
Cedar Hill, TX 75104

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

All was good Rep was helpful. Dropoff was easy.

ERIC H. 
Rating:
5.0

Customer did not leave a comment.

Felicia T. 
Rating:
5.0

Very friendly lady who took immediate care of me and made the process very easy. Great experience.

JON B. 
Rating:
5.0

Customer did not leave a comment.

Daymond C. 
Rating:
5.0

Customer did not leave a comment.

William P. 
Rating:
1.0

The gentleman working the desk was very rude. Before even allowing us to see the storage space he was trying to convince us to go elsewhere. He kept telling us that it would be way too small. We were able to fit everything in the space. When returning the uhual he stated that he had logged out already and I would have to park the vehicle myself. It was 6:20 and they close at 7:00

Lucia M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marshall M. 
Rating:
5.0

Customer did not leave a comment.

SAUNDRA W. 
Rating:
4.0

Customer did not leave a comment.

RACHEL B. 
Rating:
5.0

Customer did not leave a comment.

BRENDA R. 
Rating:
5.0

Great customer services both ladies working 1-1-22 rock!! Great experience worth the 22 minute travel time

ANNA G. 
Rating:
5.0

Great customer service!

BRIAN H. 
Rating:
3.0

My issue is mainly with virtual check in - The virtual check in was difficult and time consuming. The process to use a reference was silly. It does nothing and is happening in real time so you are at the mercy of an agent calling to verify and the referral to answer their phone. This is after we already provided a wealth of other Information for the reservation. Seems unnecessary and should happen if necessary, should occur before pick up - not at the time of. We ended up going into the office because it was taking too long to get “approved” & were told the vehicle we were assigned was not on the lot, but it was - because we saw it with our own eyes. After a bit of back and forth, the clerk realized she was wrong & we proceeded to manually check out the vehicle. She then asked for a credit card, but uhaul had already charged us for the virtual check in. She said the Pending charge would not go though on my virtual check in & we had to provide a card to her. So we did. It still went through on my card versus the card we provided in the store. Virtual check out was also a little problematic. Went through the various steps, and then the screen would freeze up. Had to fill out the info 3 times before I got through to the end.

Mark M. 
Rating:
4.0

Customer did not leave a comment.

James H. 
Rating:
4.0

NOTTA

SCOTT A. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

VANESSA W. 
Rating:
5.0

Customer did not leave a comment.

Bennie S. 
Rating:
5.0

Our customer rep was very friendly and professional! He is definitely an asset to the company!

CHRISTY H. 
Rating:
5.0

Excellent customer service

YOLANDA T. 
Rating:
5.0

Customer did not leave a comment.

DEREK F. 
Rating:
5.0

The agents where both great. Excellent customer service I loved them boy. A very nice young lady and nice young man.

Tenisha E. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

JARED B. 
Rating:
5.0

Customer did not leave a comment.

KENDRON M. 
Rating:
5.0

Customer did not leave a comment.

RANDY M. 
Rating:
5.0

Keep doing a great job

Leander P. 
Rating:
1.0

I was charged for equipment that was unsafe and not compliance with Texas laws for safe driving. Brake lights didnt work, was pulled over by Dallas PD for brake lights out. I called Customer Service and was redirected multiple times. Returned the vehicle and attempted to use my app but the employee insisted to check it in. There is no way of knowing if the return was properly handled. I had more gas returned than what I started with and should have been given some sort of credit for renting a faulty equipment knowing.

ANDRAMONA H. 
Rating:
4.0

Have not received invoice for rental

James F. 
Rating:
5.0

Customer did not leave a comment.

PORFIRIO C. 
Rating:
5.0

Great location professional staff A wonderful group to do business with thanks The great service

ROY M. 
Rating:
5.0

I love the after hours check in option. This entire transaction was smooth and efficient for me

Nathan D. 
Rating:
4.0

Customer did not leave a comment.

FREDRICK F. 
Rating:
5.0

Customer did not leave a comment.

Hermelinda V. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA H.  |  Overall Experience 
Rating:
5.0

Great staff. Seamless procedure. Competitive prices.

JOHN L. 
Rating:
1.0

Don't steal there money off there card like what happened to me, you interrupted my car payment

CHRISTOPHER W. 
Rating:
4.0

Customer did not leave a comment.

Jaquea E. 
Rating:
4.0

Customer did not leave a comment.

TAWANNA H. 
Rating:
5.0

Customer did not leave a comment.

BRENT BLAYNE R. 
Rating:
1.0

I returned the Turk but I was changed $25.00 for blankets where not been folded, first was never asked to fold and this location checked the Turk and told everything is okay. I will never recommend anyone or my self not going to go back to this location again.

FARIBA N. 
Rating:
5.0

Jadarius was kind, great customer service, went over and beyoung to help my husband and I. Madison had great customer service as well. Great team, keep up the great customer service, Jadarius and Madison😇

KERSHETTA D. 
Rating:
5.0

Customer did not leave a comment.

Ashley G. 
Rating:
5.0

The staff was very courtesy and professional.

GENE A. 
Rating:
4.0

check to see if a return is in process before you tell the customer there's nothing available.

Robert N. 
Rating:
5.0

Keep up the good work

DEBORAH J. 
Rating:
3.0

Make sure to have all the necessary equipment. I was unable to get a utility dolly even though I had purchased one.

Jordan B. 
Rating:
5.0

Nothing really. Ms Tia is professionally trained

CHRISTIANA A. 
Rating:
5.0

Customer did not leave a comment.

debbie M. 
Rating:
5.0

Nothing at all

CHARLES B. 
Rating:
4.0

Customer did not leave a comment.

RANNEL B. 
Rating:
5.0

Customer did not leave a comment.

Jerry T. 
Rating:
2.0

This location the employees really acted like they didn't want to be there or to help because they had so much other stuff to do. Side note my reservation got changed a couple of times w/o me knowing and then eventually gets booked back at the original place (here) but they gave away my 26' and gave me a 20'. Everything didn't fit and now I have to make multiple trips down the HWY in a pickup truck. I didn't receive enough miles for the trip, which i was told twice that extra miles would be put on. Then Originally I have to pickup the Uhual 20ish miles from my moving location. Gas tank was on a 1/4, just overall made for a bad day.

Marcus N. 
Rating:
5.0

Great service at this location thanks

ROY M. 
Rating:
5.0

Customer did not leave a comment.

LUCILLE R. 
Rating:
5.0

Customer did not leave a comment.

Leeann S. 
Rating:
4.0

Customer did not leave a comment.

Ryan C. 
Rating:
4.0

Just want to say thank you Jesus this place is awesome they did me just right everything I needed right on time and they are good business

Brandi L.  |  First Impressions 
Rating:
4.0

Lower your rates $300.00 for a one way car trailer is too much money 12hrs

LAWRENCE A. 
Rating:
4.0

Customer did not leave a comment.

Jevon F. 
Rating:
5.0

Outstanding service at this location

ROY M. 
Rating:
5.0

Good service

Francisco A. 
Rating:
5.0

Customer did not leave a comment.

JAN H. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

JASEAN J. 
Rating:
5.0

Customer did not leave a comment.

Gaylan C. 
Rating:
5.0

When I wanted to change drop off location, the Uhaul place charged me money. Your people called 2 days before pickup and Uhaul gave me no discount. Seems very one sided and excuse my German, Bullshit.

JOSEPH E. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL Y. 
Rating:
4.0

Customer did not leave a comment.

GUY W. 
Rating:
5.0

Customer did not leave a comment.

ERROL W. 
Rating:
4.0

Vehicle was unsafe to be on the road. Steering and brake issues. I am a ford senior master technician. More time needs to be given to pm schedules. Steering was loose. Vehicle pulled and when I hit a bump in the road major shifting occurred in steering/suspension. I loaded truck immediately after renting and was not willing due to time scheduling to offload into another truck. Also brake assist lost app 90% after driving for 30 to 60mins. Service was great other then condition of the vehicle that I was driving for over 2000 miles

THOMAS A. 
Rating:
5.0

Have the U-Hauls on full. Because, if someone fills it up. They are not going to be reimbursed. Also truck was making some type of noise. I was praying it didn't break down. Now inside customer service was excellent with both guys I spoke with.

ISCHMAEL B. 
Rating:
5.0

Customer did not leave a comment.

NORMA D. 
Rating:
5.0

Great service would use again

Ian B. 
Rating:
5.0

Kia/Owner is awesome!

Norvis H. 
Rating:
5.0

Great staff! Got me hitched up and ready to roll.

RICHARD ROSS D. 
Rating:
4.0

Customer did not leave a comment.

JANINNA A. 
Rating:
5.0

Everything was quick and easy

Harry T. 
Rating:
5.0

Customer did not leave a comment.

Gene C. 
Rating:
4.0

Customer did not leave a comment.

Lawrence R. 
Rating:
5.0

Everything good

Jennifer G. 
Rating:
1.0

Poor experience. Always pest issues mice and snakes. No cleaning the pest up and would be in the hallways. Checking out took them over a month to do. Manager called me a sir via text I corrected him and stated I’m a ma’am and he still replied with sir! Very unprofessional. I will not recommend.

Ricole O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GREGORY C. 
Rating:
5.0

Customer did not leave a comment.

Tammy G.  |  First Impressions 
Rating:
5.0

Outstanding

HARRY S. 
Rating:
4.0

Customer did not leave a comment.

DAWN P. 
Rating:
5.0

Customer did not leave a comment.

Tania H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Laneit J. 
Rating:
2.0

The price I was quoted on the phone wasn’t the same price . After putting my stuff in there I come back & my key doesn’t open the lock. The sign says call for after hours help yet none answered the phone. Come back the next day & explain my key isn’t opening the storage. And instead of manager apologizing about the inconvenience tells me next time you will be charged a fee.why charge me a fee for something that’s out of my control? Horrible service.

LABARRAN W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brandy P. 
Rating:
5.0

Not a thing

nannie H. 
Rating:
5.0

Excellent service…truck clean…but needs shocks and overall suspension check. It has 186K on it and felt worn out when driving…might be time to replace. People at the location we're very friendly and helpful. Tia explained everything well and offered options on how to return truck. The return was seamless and thorough. I rent a storage unit at this location and will recommend anyone who needs to rent either a truck or storage unit to this location…felt welcomed and accommodated…good work!

CHRISTOPHER M. 
Rating:
5.0

Customer did not leave a comment.

STEWART D. 
Rating:
4.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Fast and convenient

Jermaine W. 
Rating:
5.0

Excellent service.t thank you

Roy M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

XAVIER L. 
Rating:
5.0

Very good customer service and friendly knowledgeable people

INDIRA C. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
5.0

I love the staff at this location, especially Miss Tia

CHRISTINA H.  |  First Impressions 
Rating:
5.0

Great customer service and friendly staff 10 out of 10 would definitely recommend

KASHICA C. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA H. 
Rating:
4.0

Customer did not leave a comment.

KENNETH R. 
Rating:
5.0

Customer did not leave a comment.

Jon W. 
Rating:
5.0

Staff very helpful and friendly answered all my questions

Tony W.  |  First Impressions 
Rating:
4.0

N/a

Judy T. 
Rating:
5.0

Customer did not leave a comment.

BARBARA M. 
Rating:
4.0

Customer did not leave a comment.

Toni H. 
Rating:
5.0

Customer did not leave a comment.

Ivan B.  |  First Impressions 
Rating:
5.0

Customer service is great!!!

DAVID ISAIAH W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rashad R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Roderick M.  |  Online Move In 
Rating:
5.0

Friendly, courteous and helpful!!

JOE G.  |  First Impressions 
Rating:
5.0

Gabby was very helpful and provided excellent information. Each and every time I call the staff that take your calls or very pleasant and polite also Craig when I call and speak with him basically anyone. And I have enjoyed the help and assistance that they have provided for me great team keep up the good work.

Cassandra J.  |  First Impressions 
Rating:
5.0

Very helpful!

bradford d.  |  First Impressions 
Rating:
5.0

Got chance to meet Sean Fullerton what are professional young man he was excellent working skills very impressed and got chance to meet Brandy she was very professional as well very nice person I would recommend U-Haul to any of my friends and family so glad I went by they were so helpful and the staff I would rate the whole experience overwhelming and I if I was in upper management I would do everything in my power to keep these people happy for you have a very well and experienced staff that does a very excellent job thank you.

Russell W.  |  First Impressions 
No reviews have been submitted for this location.

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