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KERI PCustomer Reviews for U-Haul Moving & Storage of Cedar Hill
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Stuck at the gate often... push button didn't work for help. Number on access gate for help didn't work as well.
CHARLENE M | Overall ExperienceNot only was my unit broken into during the time that I had my belongings stored in your facility, but I also had roach and spider infestation in my personal effects. I spoke to the property manager, who advised me that I did not have insurance, even though I did even when I asked for a refund for the last month for everything that had happened, excluding the fact that I hadn’t discovered the roaches and infestation at that time I was advised that I would not get it. They left a lock on my storage unit, even though I have paid it two weeks prior and had to sit outside for over an hour waiting on them to let me into my unit in the middle of the night while I was trying to move the lack of customer service, accountability, and responsibility is profound. I would never rent from their facility again.
Ziona W | Overall ExperienceThe staff went out there way to help the move less stressful. They were able to help me with a truck and a storage unit
Tamaria h | First ImpressionsNeed more parking spaces for visitors.
Cecil C | First ImpressionsMy 35ft camper was stolen from “secure lot”. Cc security cameras covering my spot and back exit gate were not functioning. Security footage that should have shown my trailer’s exit were never shared with police. Cedar Hill police detective told me U Haul staff were not very cooperative and didn’t allow police to review to security footage. I rented the same spot for 10 years. During that time my trailer’s was damaged two other times while parked there. Once by an attempted break in the other by being crashed into the front end breaking the electric jack. I recently witnessed employees driving box trucks thru the lot at hi speed and recklessly. The back electric gate has been broken and left open for days and weeks on different occasions. Monthly bill has increased nearly 50% over 10 years. Overall experience poor.
RICHARD H | Overall ExperienceEvery thing good yest the DOT it’s the problem I never going to grow up I yest been working for them end they are ol’ ways around here
REYES G | Overall ExperienceGreat facility! Access hours are pretty much anytime. I never went there and couldn't access my unit no matter what time. The facility was always clean and cared for.
Lisa M | Overall ExperienceDoor was not working well. Reported to office. They said they would fix it. Kept a key for months... never fixed and did get my key back.
ROBIN W | Overall ExperienceMy rating is over the 10 years I've had the unit. The issue is always in the suummer when the a/c unit goes out & takes weeks to fix. On the occasions I had to communicate with staff regarding this, they were not very helpful in rectifying the situation or compensating in any way.
AGRIPINA R | Overall ExperienceNeesha and her staff specifically Tommi, helped me get my past due account taken care of and brought current so I was able to retrieve my property. The truck rental process took jumping through a few hoops, none of which were the locations fault, but the ladies on lication (NOT CORPORATE) didnt stop trying until they got me into a truck! Thank you to everyone at U-Haul on Kck way! Yall are the best!!
KENNETH R | Overall ExperienceI was coming from another location that has a reservation for me but didn’t have my unit available so we had to find another it took some time and put me behind schedule and made me go over my usage miles but in the end it worked out I wasn’t happy with the extra money I had to pay
Lashunda A | First ImpressionsGreat staff, great location, clean facilities
Brianna D | Overall ExperienceThanks for the extended space.
Nakaisha D | Overall ExperienceThanks for your professionalism!
venicia a | Overall ExperienceGreat job
Sunja H | Overall ExperienceEverything was great! I had my items in 3 storages for 3 years and everything was done wonderfully. I would highly recommend U-Haul.
Vonda J | Overall ExperienceU-haul was excellent, you guys helped me in my time of great need. Going through my marital issues, I needed a storage badly. I had 3 storages with U-haul for 3 years and I was finally able to get my items out of all 3 storages this weekend. U-haul was patient with me when I was late on my payments. I highly recommend U-haul if anyone needs a storage. Bless all the staff at U-haul and may keep all of you. ~ Vonda Joseph~ Creae
Vonda J | Overall ExperienceI came to the storage to access my stuff but I couldn't get access only one day. I came there the second day during business hours but the staff was very rude about the gate not working.
stephen a | Overall ExperienceThe young man on duty at the time was rude when I arrived and asked about turning in the car carrier. More worried about being on his phone!
Norman B | First ImpressionsI did not have a storage unit I had a stall I moved out of that stall three months ago. Customer service at this location needs to be updated. People are not trained well. I’m really upset that they’re just now contacting me and I’ve been out there doing it for months.
Roy M | Overall ExperienceSean was very helpful, friendly understandable to our needs.
CHARLENE E | First ImpressionsEasy to get in via unlocked panel/gate near the truck return.
Robert C | Overall ExperienceNice courteous staff. Friendly helpful I can’t complain. I have been usen U-Haul for years .
CLEDA H | First ImpressionsThe vehicle gate is secure, but there are gaps in the iron fence along that a person can fit through on foot.
Jennifer H | Overall ExperienceThe guy that attended to me was very rude and not helping at all.
MUYIWA E | First ImpressionsWay to big and not what I asked for
April L | Online Move InThe front gate seemed to be open many times when I arrived and it seemed like no one else was in the storage areas. Also the access card readers are not the most conveniently placed. Lastly there may be a water leak in unit 340. All together friendly and helpful staff, none of my possessions seem damaged from the leak, and the facility seemed to be in great condition.
WESLEY B | Overall ExperienceOpen gates (security issue). Back gate (large vehicle area) was constantly out of service or open. Storing my RV here was a security concern.
Peter C | Overall ExperienceVery helpful 😃
Sheila H | Overall ExperienceLexi did a great job resolving an online booking order, and getting us on our way!
Scott A | First ImpressionsRude customer service from the facility team
DARYL W | Overall ExperienceAwesome staff
Tia W | Overall ExperienceGood experience with the time there.. friendly staff, helpful when involved. My only feedback to make this better is providing enough certified people to fill LP tanks so that there's never a time to leave there disappointed with empty tanks. Thank you UHaul, your still a way better experience here that any other place I've been to in my years.
Santiago F | Overall ExperienceGreat service
Tina C | Overall ExperienceNot climate controlled and a mouse trap device was inside the unit. However, great customer service.
Tina C | First ImpressionsLexi and her associates were courteous, respectful and eager to help in what ever I needed. In my trying time this was very welcomed. I've done business with U-Haul all my life and was never disappointed. I want to thank the entire staff for their help and going beyond their duty to make sure things went okay.
JOHN P | Overall ExperienceThe storage facility itself is very good. Clean, well lit, and the store has a terrific selection of boxes, better than any other location in the area. My only complaint, is that although you have several people working at your location, no one ever answers the phone. Calls are always sent to the 800 number. It doesn’t matter what time you call, the phone goes unanswered. It is very frustrating when you need to speak with someone at the Cedar Hill location. When I actually did get through to someone at your location, they were supposed to call me back with an answer to a question on two units in the climate controlled section. Because I never heard back from anyone, I moved what I had in storage at your location to another facility and rented two additional units at that storage facility as well.
Terri S | Overall ExperienceI would recommend. Move out date was April 3rd.
JENNIFER C | Overall Experiencemy service was excellent and i enjoyed the stay. I would recommend u-haul.
HARLAND C | Overall ExperienceI was very well pleased from the professionalism to the overall customer service.
JANICE W | Overall ExperienceStaff were friendly and helpful. Reservation was easy and quick.
JOHN P | First ImpressionsStaff was very friendly and helpful
Sevetra H | First ImpressionsWhen we Rented a U-Haul we were unable to unload our 1st load due to someone who returned their rental in front of the gate entrance. Had no one to call for assistance and had to leave the truck at the storage facility until the next day. It delayed our moving process and I was charged for services that were out of my control. A sign needs to be posted not to park returned trucks in that area so storage renters can access their units. The facility only has one entrance and I pay extra to have 24 hour access.
Amanda S | First ImpressionsExcellent service provided
Balanga M | First ImpressionsThe staff was great from the start. Very engaging and professional. The process from renting the trucks and returning was quite simple and fast along with the renting of the storage unit from start to finish. I completed the return process conveniently on line. The family and I have used uhaul services for many years and have always been happy. Thank you!
Christopher B | Overall ExperienceI purchased the smallest unit without seeing it. It was the size of a closet! I didn’t receive a refund and I had it for a couple of weeks without ever using it. I went to another storage company and got a unit three times the size for the same amount. A company I used over 10 years ago but I thought Uhaul would be better this time around but sadly it was not.
Camika J | Overall ExperienceAl is. Great
Steven R | First Impressionsstaff was very kind and helpful.
SAMUEL S | Overall ExperienceWater damage at my unit destroyed some paperwork I had in a folder, I can't replace.
Reginald C | Overall ExperienceThe young man in the office and the young lady were very experienced and courteous and held their positions with confidence. The young man helped me, but was very confident in his position. They both knew exactly how the facility operated. These were exactly what ball business should have representing their business. The young man's name was Tamarian. Never got the young lady's name, but she was ever helpful. Those are two young Black people that are going. Need a promotion.
HARLAND C | First ImpressionsThe staff and owner were amazing. They are understanding polite and great people to work with. Any problem we had they addressed quickly and helped us out so much. I would recommend them no questions asked.
Yaneth S | Overall ExperienceI will write more about our dealings as I learn more.
Lawrence A | First ImpressionsEveryone has been friendly there for many years that I patronized them!
Mike L | Overall ExperienceOur storage unit, along with several others, was broken into a few years ago. This is supposed to be a locked and secure facility. We were not compensated for our belongings. Why would I carry insurance on a unit that I pay a ridiculous amount of money for? By the time we moved our items, we had paid close to $20,000.00 for storage fees that UHAUL couldn't be bothered to keep safe! Would I recommend the Cedar Hill facility again? Absolutely not. We rented a trailer there a year ago, and someone neglected to check it back in. When we rented another trailer 2 weeks ago, the facility argued that we had never returned it. If this is what passes for service, I wish i had known that before we trusted them with our storage. I hope others have better luck than we did with our losses.
BRENT R | Overall ExperienceStaff was amazing! Everyone was so friendly and understanding! Explained and helped with everything.
Yaneth S | First ImpressionsEverything was great, we loved it. There for couple of years. The only complaint was the price going up to high. We moved to a different storage facility because the price is way less. Thank you
LUIS M | Overall ExperienceWe opened our account for a RV space in February 2022 and expected that it was being stored in a secure location with surveillance cameras, particularly focused on this area where many high-dollar vehicles are openly stored. On approximately March 23 we went to pick up the RV for a trip. As soon as it started, it was obvious there was a problem. The catalytic converter had been removed from the RV. Needing to be able to take the vehicle on a planned trip, we had to immediately get it repaired. It cost over $1400 for the repair. We talked with the office personnel who gave us the phone number for the manager. We called, but our calls were not returned. Office personnel told us that two other RVs had also been vandalized, but the U-haul facility had not filed a police report. Apparently they did file a report after several vehicles were vandalized and an investigator came to view the video, but since the cameras were either not working or not focused on the open storage area, there was nothing to see. We did file a police report and, as instructed, contacted RepWest Insurance. We explained that the cameras at the facility did not even capture the area of these vehicles for the monitoring company or were not functioning and not providing secure storage. Over the course of several weeks, we dealt with the adjuster, AndreaGomez Olea. She was quite condescending and, of course, continued to deny any liability on the part of U-Haul in spite of U-haul's failures. We finally gave up with her after her final, impertinent message, and decided at that point we would find another means of storage for our RV. U-haul promotes these facilities as secure and safe, but we certainly found in a short time that not to be true. We would not recommend anyone storing a boat, RV, truck or any other vehicle at this facility.
Robert M | Overall ExperienceGate never works my biggest issue. I got to found someone to let you in gate out of gate. very small parking lot for a big uhaul location alway Crowded going in-and-out of storage gate in parking lot. Frustrating situation I stayed less than a month
Delbert P | Overall ExperienceLove the place would still b there if it weren’t for the price
Ivan B | Overall ExperienceWithin a month of moving my belongings from another U Haul storage to this one in Cedar Hill. My rate changed in October from $99.00 to $114.95 a month at present, in a moment notice. Do not like being blindsided, when it comes to my finances.
Joe E | First ImpressionsThe gentleman working the desk was very rude. Before even allowing us to see the storage space he was trying to convince us to go elsewhere. He kept telling us that it would be way too small. We were able to fit everything in the space. When returning the uhual he stated that he had logged out already and I would have to park the vehicle myself. It was 6:20 and they close at 7:00
Lucia M | First ImpressionsJust want to say thank you Jesus this place is awesome they did me just right everything I needed right on time and they are good business
Brandi L | First ImpressionsPoor experience. Always pest issues mice and snakes. No cleaning the pest up and would be in the hallways. Checking out took them over a month to do. Manager called me a sir via text I corrected him and stated I’m a ma’am and he still replied with sir! Very unprofessional. I will not recommend.
Ricole O | Overall ExperienceThe price I was quoted on the phone wasn’t the same price . After putting my stuff in there I come back & my key doesn’t open the lock. The sign says call for after hours help yet none answered the phone. Come back the next day & explain my key isn’t opening the storage. And instead of manager apologizing about the inconvenience tells me next time you will be charged a fee.why charge me a fee for something that’s out of my control? Horrible service.
LABARRAN W | Overall ExperienceThe stff was great and the supervisor was awesome. They were very helpful and knowledgeable. Always courteous and friendly. I'm gonna recommend U haul of Cedar Hill..
Gregory W | Overall ExperienceI love the staff at this location, especially Miss Tia
CHRISTINA H | First ImpressionsStaff very helpful and friendly answered all my questions
Tony W | First ImpressionsThank you!
Rhonda L | Overall ExperienceCustomer service is great!!!
Tia W | First ImpressionsThey Hardly ever answer The Phone. There was Time that I was on Hold for 27min. Till I Decided to Hangup.
Juan R | Overall ExperienceThe only thing to wrong is that they never changed the contract to make it correct. My husbands name is BRIAN COLLINS...not David. :)
Angela a | Overall ExperienceThe staff was very courteous and helpful whenever I went inside. The monthly cost was the only I found a different storage facility.
Jessica C | Overall ExperienceHowever, the employee leaving the end of the shift that day about my unit, had to stop helping customers because she was leaving for the day.
AL D | Overall ExperienceAlthough it looked like the boxes hado some water damage everything was ok.
Pennyleila S | Overall ExperienceThe access card kept malfunctioning, the staff was helpful and they fixed the issue over and over again, but what if it happens after hours when no-one is around? They said that they would provide me with a beeper instead, but didn't have any at the moment so they provided me with a code. And before you wonder, I did not have the access card near to a phone or other device, so no reason for it not to work.
Zandra S | First ImpressionsI had storage since December 2017. I had a large storage and there was some water damage but UHaul too care of that with my claim. I couldn’t take it all so I rented a smaller storage to keep the remainder until I could pick it up. Picked it up, no issues and checked out. It was a very positive experience for me. I saw personnel changes but the quality of service and friendliness never changed.
CHARLETHIA E | Overall ExperienceIt was a great storage unit... well kept and the staff was professional.
ALFARID C | Overall ExperienceUpon moving out of my unit on Saturday February 27, 2021, I was billed $124.00 that included a late fee. I did call the facility and was told that the $124.00 would be taken off.
Cedrick C | Overall ExperienceStaff was very helpful.
Shunda R | Overall ExperienceFriendly, courteous and helpful!!
JOE G | First ImpressionsGabby was very helpful and provided excellent information. Each and every time I call the staff that take your calls or very pleasant and polite also Craig when I call and speak with him basically anyone. And I have enjoyed the help and assistance that they have provided for me great team keep up the good work.
Cassandra J | First ImpressionsGreat Customer Service
MICHAEL E | Overall ExperienceThanks for your business and hospitality. May God bless y’all abundantly
rondelon d | Overall Experiencecharged me $15 late charge was cool but once you charged me another $15 for being more more then 10 days late and you can also charge me additional fees and/or lien on for less then 30 days is insane. I would recommend this facility to anyone.
Rodney B | Overall ExperienceNever had a problem and appreciated the staff!
jacqueline b | Overall ExperienceGreat Customer service!
MICHAEL E | First ImpressionsI love uhaul
patricia b | First ImpressionsHaving to get out of the car to swipe the access card is annoying and the limited hours the gate is open is inconvenient. I am aware that for an additional cost you can get a remote key but that’s more money going out the door. I switched to another location that has a drive up keypad and unlimited entry hours. The employees were nice.
Cindy W | Overall ExperienceI used this storage facility for nearly 4yrs. I was always well lit and clean. I didn't have issues with bugs and my items remained the same as well I storage them. The only issue I had was some of the workers were not wearing a mask inside the store.
Tiffani D | Overall ExperienceThe staff is exceptional with customer service. They truly go above and beyond to satisfy and deliver.
Jorge G | Overall ExperienceWhen on the phone getting a quote, I was not made aware the price did not include taxes. Only found out when I arrived at the facility after making the 20 mile trip from my home. The initial monthly phone quote of $154.95 went to $167 and some change. Not that much money on a one time deal, but will add up for our new RV that we had planned on keeping there for as long as we own it which will equate to years. Was not at all happy with the surprise increase.
Ben S | First ImpressionsVery helpful!
bradford d | First ImpressionsGot chance to meet Sean Fullerton what are professional young man he was excellent working skills very impressed and got chance to meet Brandy she was very professional as well very nice person I would recommend U-Haul to any of my friends and family so glad I went by they were so helpful and the staff I would rate the whole experience overwhelming and I if I was in upper management I would do everything in my power to keep these people happy for you have a very well and experienced staff that does a very excellent job thank you.
Russell W | First ImpressionsVery pleased with the service of U Haul Cedar Hill
GARY S | Overall ExperienceThe guy who helped me cancel my storage was very nice and super quick! Sorry I don’t remember his name but he was great!
Victoria J | Overall ExperienceService was quick and all employees were extremely friendly and helpful.
Angela S | First ImpressionsThank you for helping my church and me with your storage facility.
drake w | Overall ExperienceI give this Rating because your location Manager was:Very unprofessional she treated her staff very unfair.I rented a climate controlled unit, And she did not take care of my problem the(high temp).
Dale B | Overall ExperienceBrandy is awesome.. Above and beyond. .. Service with a plus..
willie s | Overall Experienceneed a better way to get on and off the high way .not your problem I know
Johnny l | Overall Experiencen/a
Surayyah F | Overall ExperienceI had a good experience with using the climate controlled storage for 4 years.
DENISE B | Overall ExperienceGreat service
Paul N | Overall ExperienceThe 1st week I used the storage my unite got flooded. They tried to repair leak in the ceiling but it leaked again. The requirement to file a claim is too complicated.
Eloluvette H | Overall ExperienceThere was always a long wait at the counter no matter what day or time of day. Everything seemed to take so very long.
Becky H | Overall ExperienceDropped my stuff broke my expensive china wear and didn’t deliver on time
Sarah A | Overall ExperienceThe staff at 1050 KCK Way Cedar Hill Tx are very professional and knowledgeable.
Ebbie C | Overall ExperienceWish i knew her name but she was friendly professional and was patient with us as we sorted out info. She took us to our 15’ truck. She got us on our way.
camroy d | Overall ExperienceGreat experience, no problems.
Aaron H | Overall ExperienceThe representative onsite (Shawn) I believe is his name was not helpful and the price I had been quoted orginally changed within a 24hr period. Did not rent a unit with the facility.
KRISTIAN C | First ImpressionsEveryone was very nice and helpful. Kristen gave me a tour of the different storage units a available. It took some time, though, to get the whole process finished. More time than i anticipated.
Becky H | First ImpressionsAaron Crooked, your representative, was very considerate when I advised that the unit I was in was not suitable for my needs. He Stuck with me until my problem was resolved.
Jerry M | Overall ExperienceTOOO HIGH $ ALL OF YOUR U-HAUL Should have the same policy and information. We were charged an out rages sum $. Your store had different information.
BILLY S | Overall ExperienceWhen the ac gets permanently fixed it’ll be an excellent raiting. I used this facility for 5 years. Thank you for such wonderful service.
MARY E | Overall ExperienceYou have been trying to locate my U-Box for a month. I call but get the run around. No one ever returns my call. I did a live chat & was treated poorly. Will someone PLEASE help me?
Felicia C | Overall ExperienceI found water in my unit multiple times an reported it to the staff each time an yet each time it rained water would leak into my unit. Brenden was useless. Rude an acts annoyed by anyone.
Scott M | Overall ExperienceThere is an very bad Communication
Chris H | ReservationSatisfied
betty w | Overall ExperienceGreat staff....all very friendly and personable. A pleasure to deal with.
Traci M | ReservationGreat customer service and price.
demarcus r | ReservationHad y'all for 3 years charge a late fee after 3 days and another one after 10. I feel y'all rip people off. Falls prices go up every 6 months, what is this car insurance? I don't recommend them 2 any1
JEREMY H | Overall ExperienceWe had our 2018 Airstream trailer stored at this facility for 8 days when it was extensively damaged and broken into. Facility is not secure enough to prevent this from happening again.
Tim S | Overall ExperienceWe only needed the storage unit for a few months but it was exactly what we needed for the short perios
JEANNETTE S | Overall Experience