Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The price I was quoted on the phone wasn’t the same price . After putting my stuff in there I come back & my key doesn’t open the lock. The sign says call for after hours help yet none answered the phone. Come back the next day & explain my key isn’t opening the storage. And instead of manager apologizing about the inconvenience tells me next time you will be charged a fee.why charge me a fee for something that’s out of my control? Horrible service.
LABARRAN W.
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brandy P.
Rating:
5.0
Not a thing
nannie H.
Rating:
5.0
Excellent service…truck clean…but needs shocks and overall suspension check. It has 186K on it and felt worn out when driving…might be time to replace.
People at the location we're very friendly and helpful. Tia explained everything well and offered options on how to return truck. The return was seamless and thorough.
I rent a storage unit at this location and will recommend anyone who needs to rent either a truck or storage unit to this location…felt welcomed and accommodated…good work!
CHRISTOPHER M.
Rating:
3.0
Customer did not leave a comment.
Maurice k.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
RODNEY H.
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
STEWART D.
Rating:
4.0
Customer did not leave a comment.
Robert C.
Rating:
5.0
Fast and convenient
Jermaine W.
Rating:
5.0
Excellent service.t thank you
Roy M.
Rating:
5.0
Customer did not leave a comment.
ROBERT B.
Rating:
5.0
Customer did not leave a comment.
XAVIER L.
Rating:
5.0
The stff was great and the supervisor was awesome. They were very helpful and knowledgeable. Always courteous and friendly. I'm gonna recommend U haul of Cedar Hill..
Gregory W.
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Overall Experience
Rating:
5.0
Very good customer service and friendly knowledgeable people
INDIRA C.
Rating:
5.0
Customer did not leave a comment.
Robert P.
Rating:
5.0
I love the staff at this location, especially Miss Tia
CHRISTINA H.
|
First Impressions
Rating:
5.0
Great customer service and friendly staff 10 out of 10 would definitely recommend
KASHICA C.
Rating:
5.0
Customer did not leave a comment.
CHRISTINA H.
Rating:
4.0
Customer did not leave a comment.
KENNETH R.
Rating:
5.0
Customer did not leave a comment.
Jon W.
Rating:
5.0
Staff very helpful and friendly answered all my questions
Tony W.
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First Impressions
Rating:
4.0
N/a
Judy T.
Rating:
5.0
Customer did not leave a comment.
BARBARA M.
Rating:
4.0
Customer did not leave a comment.
Toni H.
Rating:
5.0
Customer did not leave a comment.
jamond B.
Rating:
5.0
Damarious was helpful and assisted in timely manner
Meshia Y.
Rating:
3.0
I was charged for a furniture dolly that I was not given. I wanted an appliance dolly. They did not have one. They did not remove the charge. I went and rented one in the Duncanville location. That became inconvenient having to make separate stops to return stuff..
PERLA B.
Rating:
5.0
I drove almost 2 hours to the Cedar Hill Uhaul company for a trailer hitch to be installed on my car. I was very satisfied with the excellent customer service from Demarius who did the install on my car. He was very professional, knowledgeable, thorough, & kind along with his coworker Jassiah or John. I'm a customer service rep for a Home Healthcare Agency that ensures all 400 plus employees provide 100% quality customer service to all our 1,000 plus patients. Thank you to the Cedar Hill young men for accomplishing 100% quality customer service. Great job!
Marina J.
Rating:
5.0
That staff was excellent, from checkout to Return, the was knowledge and gave me direction after knowing this was my first time pulling a trailer. They were courteous and friendly. I'm sending this because out of all the times I've rented uhaul trucks for moving I've never come across a staff so friendly.
VERNON P.
Rating:
3.0
Customer did not leave a comment.
Clinton S.
Rating:
5.0
Customer did not leave a comment.
Alicia W.
Rating:
3.0
Check in was quick. Attendant carried on a personal conversation on her phone during the whoke check in process. Apologized at end.
ANGELA H.
Rating:
3.0
ordered on the 800 phone line for commercial appliance dolly, this location did not have it.
LEEANN S.
Rating:
5.0
Customer did not leave a comment.
ARNALDO R.
Rating:
5.0
Customer did not leave a comment.
Brenda J.
Rating:
5.0
Tia was very accommodating to us. There was a system glitch, but she made everything right for us! She was super sweet and I would recommend everyone!
Trevor C.
Rating:
5.0
Customer did not leave a comment.
ERIN H.
Rating:
5.0
Excellent service friendly very professional
Daniel P.
Rating:
5.0
Customer did not leave a comment.
CURTIS M.
Rating:
5.0
Customer did not leave a comment.
Ellen S.
Rating:
5.0
All went great..
DERWIN JAY T.
Rating:
5.0
Customer did not leave a comment.
Marian S.
Rating:
5.0
Customer did not leave a comment.
THOMAS RANDALL P.
Rating:
4.0
Employees was helpful and professional. Good team..
GREGORY H.
Rating:
5.0
Customer did not leave a comment.
Michael B.
Rating:
3.0
Customer did not leave a comment.
Sheri D.
Rating:
5.0
Staff were super friendly and helpful.
Louis J.
Rating:
1.0
Customer did not leave a comment.
Randell M.
Rating:
2.0
Improve attitude and produce a receipt for transactions but having trucks in stock was very convenient.
ISAAC E.
Rating:
5.0
Customer did not leave a comment.
Jose L.
Rating:
3.0
Customer did not leave a comment.
Donald M.
Rating:
5.0
Tia is AWESOME!
STEPHEN I.
Rating:
4.0
Customer did not leave a comment.
Shauna V.
Rating:
5.0
Picking up was quick and easy with reservation. Nice friendly staff. Drop off : Paid for 6 hours only used 3 1/2 returned truck on Full. Young lady at drop off checked truck out says "All good, you are good to go." We left but then received a receipt charging an extra 10$. Complaint is not the amount but the extra charge on credit card after the fact. We wanted to pay any difference in cash in person.
Howard M.
Rating:
5.0
Customer did not leave a comment.
Vanessa C.
Rating:
3.0
I return my truck, the guys said we will check it in. I ask well can you check it before I leave they said it will take a while so I said ok, I also told them they had a truck outside idling at the return station, so a hour or so later I get emailed a receipt saying I was charged for fuel I am a regular customer and never had a problem. They all need a better system
Kraig S.
Rating:
5.0
No. In and out quickly.
JOSE L.
Rating:
5.0
Customer did not leave a comment.
JOHN H.
Rating:
4.0
Customer did not leave a comment.
ZANE S.
Rating:
5.0
Customer did not leave a comment.
Anne C.
Rating:
5.0
Customer did not leave a comment.
Queontyne H.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dawn C.
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Overall Experience
Rating:
5.0
Extremely efficient and the staff was very friendly!
Errol C.
Rating:
5.0
Excellent Service
Roy M.
Rating:
5.0
Staff did an excellent job with my rental. Could not have been better.
RICHARD ROSS D.
Rating:
4.0
Customer did not leave a comment.
TROY W.
Rating:
5.0
Best service.
MANUEL G.
Rating:
3.0
Customer did not leave a comment.
nickie C.
Rating:
5.0
Fast and easy transaction.
Michael A.
Rating:
5.0
Great stuff excellent service
ROY M.
Rating:
5.0
All was great
Thank you
CATHY K.
Rating:
3.0
Customer did not leave a comment.
Telvin C.
Rating:
4.0
Customer did not leave a comment.
BENJAMIN W.
Rating:
4.0
Check in was awesome!
Darrell B.
Rating:
5.0
This location customer service was superb. Always kind, helpful and fast!!
PAUL B.
Rating:
5.0
Everything was great. Thank you!
Kari T.
Rating:
5.0
Customer did not leave a comment.
Jeremy M.
Rating:
5.0
Customer did not leave a comment.
KYLEIGH S.
Rating:
5.0
Customer did not leave a comment.
Ivan B.
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First Impressions
Rating:
1.0
Had to make the employee go outside and inspect the trailer and had to ask for a receipt for the inspection done. Was told not to worry about any damages (no damage was done) and that they just pass it on to the next person. Mmmm. Not sure what they meant but I will be watching my bank account for this reasoning from staff.
Kylee E.
Rating:
2.0
1st- when I reserved i designated that I did NOT want mobile pick up. My reservation changed 4 hours before pick up to a different location (and never confirmed with me) which was closed at time of pick up and required mobile pick up which did not work on 3 different phones. Last minute when speaking to uhaul over the phone (which had horrible customer service) they changed it to the cedar hill location. We arrived essentially 3 minutes before closing to pick up the uhaul because of how late we were supposed to pick up.
2nd- the guy working the desk said "you know you're messing up my schedule, right?" EXCUSE ME?! So sorry your company sucks and is making you work... it literally took us 5 minutes to get everything signed off on and out of there- we left at 7:02pm.
3rd- our return time was the next day at 7pm. Upon arrival, they once again said it had to be a mobile drop off. The associate working said that if she had to help us, it was going to be a $20 surcharge. Again, I'm sorry, you are working, correct? So it costs me $20 extra to have you do your job? So once again we tried to do the mobile- even connected to their wifi- and it still didn't work. So we left the truck per the associates direction. She stated to call the mgr in the morning to have her remove the $20 surcharge. Luckily when I received my final bill, they did not charge the surcharge.
This was probably the worst experience renting a truck. I have moved 13 times in my life and typically always have rented penske trucks. I will continue to rent penske from now on, solely because of how horrible this experience was.
HOLLY P.
Rating:
5.0
Quick and easy
BRADLEY F.
Rating:
5.0
Let the people know it there renting a smoking vehicle. Give the option to rent a nonsmoking vehicle.
RODNEY W.
Rating:
1.0
I was given a contract rate before and during rental and charged multiple times before and after return and overcharged and treated rudely , Very bad experience _ will never use uhaul again and will make sure everyone is aware they are dishonest and rude.
Brenton C.
Rating:
5.0
Great experience and friendly. For someone that is always on the go, everything went as smooth as can be.
TEDDY V.
Rating:
5.0
Customer did not leave a comment.
Roby S.
Rating:
4.0
N/A
Gary B.
Rating:
5.0
Customer did not leave a comment.
WILLIAM P.
Rating:
5.0
Everyone at this facility was courteous courteous and helpful and new day job well and I would always come back to this areat this area
JERRY B.
Rating:
4.0
Customer did not leave a comment.
Regin B.
Rating:
5.0
Customer did not leave a comment.
MOISES P.
Rating:
1.0
John I think his tag said he was the owner, but I find that extremely hard to believe. The customer service he provided was the absolute worst I've ever experienced. He did not greet us, or the other couple that was in line before us. He acted like we inconvenienced him by coming into the store. The experience definitely rubbed me the wrong way. If you don't like your customer service job, find someone else to do it.
Lukeacia F.
Rating:
5.0
Customer did not leave a comment.
CYNTHIA M.
Rating:
5.0
Customer did not leave a comment.
Kellie T.
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Overall Experience
Rating:
5.0
I've rented from this location before and they are always pleasant and helpful.
Eric S.
Rating:
5.0
Customer did not leave a comment.
JENNA T.
Rating:
5.0
Pick up and drop off was easy
Jeffrey E.
Rating:
4.0
Customer did not leave a comment.
CHRISTOPHER A.
Rating:
5.0
Very kind
JANELL L.
Rating:
5.0
Customer did not leave a comment.
Walter M.
|
First Impressions
Rating:
5.0
The best ever I live it
ASEM H.
Rating:
4.0
Staff was helpful and professional. It was not easy however to make updates to reservation. I was also not happy that when I discovered truck was to small, the exchange process was too complicated. Specifics should be added to website on what exactly defines one bedroom.
Sholunda B.
Rating:
5.0
Customer did not leave a comment.
ZION M.
Rating:
5.0
Customer did not leave a comment.
Olympia J.
Rating:
5.0
Customer did not leave a comment.
Daniel M.
Rating:
5.0
The trailer that we had reserved was not exactly what we needed. We really needed one with a ramp but there weren't any available close by. The person at Uhaul suggested a motorcycle trailer which had a ramp and worked out great. All that we were moving was a small refrigerator. The only thing is that I reserved an appliance dolly online but they didn't have any.
GREGORY S.
Rating:
5.0
Everything went great
MASON M.
Rating:
5.0
Customer did not leave a comment.
VICTORIA C.
Rating:
5.0
Customer did not leave a comment.
JUDITH K.
Rating:
1.0
Overcharge for flat tire
GERARDO O.
Rating:
5.0
Nothing
TRENELL G.
Rating:
4.0
Thank you!
Rhonda L.
|
Overall Experience
Rating:
5.0
Customer service is great!!!
DAVID ISAIAH W.
|
First Impressions
Rating:
3.0
They Hardly ever answer The Phone. There was Time that I was on Hold for 27min. Till I Decided to Hangup.
Juan R.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gregory W.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
michael r.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jasmine W.
|
Online Move In
Rating:
5.0
The only thing to wrong is that they never changed the contract to make it correct. My husbands name is BRIAN COLLINS...not David. :)
Angela and David C.
|
Overall Experience
Rating:
4.0
The staff was very courteous and helpful whenever I went inside. The monthly cost was the only I found a different storage facility.
Jessica C.
|
Overall Experience
Rating:
5.0
However, the employee leaving the end of the shift that day about my unit, had to stop helping customers because she was leaving for the day.
AL D.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Angela and David C.
|
First Impressions
Rating:
5.0
Although it looked like the boxes hado some water damage everything was ok.
Pennyleila S.
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Wiley W.
|
Overall Experience
Rating:
4.0
The access card kept malfunctioning, the staff was helpful and they fixed the issue over and over again, but what if it happens after hours when no-one is around? They said that they would provide me with a beeper instead, but didn't have any at the moment so they provided me with a code. And before you wonder, I did not have the access card near to a phone or other device, so no reason for it not to work.
Zandra S.
|
First Impressions
Rating:
5.0
I had storage since December 2017. I had a large storage and there was some water damage but UHaul too care of that with my claim. I couldn’t take it all so I rented a smaller storage to keep the remainder until I could pick it up. Picked it up, no issues and checked out. It was a very positive experience for me. I saw personnel changes but the quality of service and friendliness never changed.
CHARLETHIA E.
|
Overall Experience
Rating:
4.0
It was a great storage unit... well kept and the staff was professional.
ALFARID C.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Rashad R.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Roderick M.
|
Online Move In
Rating:
3.0
Upon moving out of my unit on Saturday February 27, 2021, I was billed $124.00 that included a late fee. I did call the facility and was told that the $124.00 would be taken off.
Cedrick C.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jennifer C.
|
Overall Experience
Rating:
5.0
Staff was very helpful.
Shunda R.
|
Overall Experience
Rating:
5.0
Friendly, courteous and helpful!!
JOE G.
|
First Impressions
Rating:
5.0
Gabby was very helpful and provided excellent information. Each and every time I call the staff that take your calls or very pleasant and polite also Craig when I call and speak with him basically anyone. And I have enjoyed the help and assistance that they have provided for me great team keep up the good work.
Cassandra J.
|
First Impressions
Rating:
5.0
I love uhaul
patricia b.
|
First Impressions
Rating:
3.0
When on the phone getting a quote, I was not made aware the price did not include taxes. Only found out when I arrived at the facility after making the 20 mile trip from my home. The initial monthly phone quote of $154.95 went to $167 and some change. Not that much money on a one time deal, but will add up for our new RV that we had planned on keeping there for as long as we own it which will equate to years. Was not at all happy with the surprise increase.
Ben S.
|
First Impressions
Rating:
5.0
Very helpful!
bradford d.
|
First Impressions
Rating:
5.0
Got chance to meet Sean Fullerton what are professional young man he was excellent working skills very impressed and got chance to meet Brandy she was very professional as well very nice person I would recommend U-Haul to any of my friends and family so glad I went by they were so helpful and the staff I would rate the whole experience overwhelming and I if I was in upper management I would do everything in my power to keep these people happy for you have a very well and experienced staff that does a very excellent job thank you.