Customer Reviews for U-Haul Moving & Storage of Cedar Hill

2603 reviews

1050 KCK Way   Cedar Hill, TX 75104

(972) 293-1155

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(972) 293-1155

1050 KCK Way
Cedar Hill, TX 75104

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

JESSICA C. 
Rating:
5.0

The only thing to wrong is that they never changed the contract to make it correct. My husbands name is BRIAN COLLINS...not David. :)

Angela and David C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeremy T. 
Rating:
5.0

Very friendly

Candi W. 
Rating:
5.0

Even though my truck was a few days late, we were treated with kindness and professionalism. Thank you for excellent customer service.

Grace E. 
Rating:
5.0

Customer did not leave a comment.

BILLY S. 
Rating:
4.0

The staff was very courteous and helpful whenever I went inside. The monthly cost was the only I found a different storage facility.

Jessica C.  |  Overall Experience 
Rating:
5.0

Staff was pleasant and went above and beyond to better suit our needs. Thank you

GLORIA P. 
Rating:
5.0

Gabrella (I think that was her name) was outstanding. Helped me get the trailer parked and unhitched. Super friendly and made the experience quick and painless. Seriously, promote this woman, train others with her. Photo-copy her if possible. She's an incredible employee.

Vance B. 
Rating:
5.0

The staff was friendly, well informed and comical. Would notify other customers to be prepared to laugh... great experience.

TAURA G. 
Rating:
4.0

Customer did not leave a comment.

Karen B. 
Rating:
5.0

Customer did not leave a comment.

Kathryn S. 
Rating:
5.0

Customer did not leave a comment.

SAUL T. 
Rating:
5.0

Great workers with great can to, willing to help attitudes. We need more people who operate at this caliber. Awesome job team.

ANTHONY K. 
Rating:
5.0

Customer did not leave a comment.

DANIEL AARON M. 
Rating:
5.0

Customer did not leave a comment.

TAVISH B. 
Rating:
5.0

Customer did not leave a comment.

MANDI M. 
Rating:
5.0

Manager has a really friendly, out going and helpful personality. She was great!

CLIFFORD F. 
Rating:
4.0

Give detailed information about dropping the vehicle off and checking it in after hours. This was my first time and I had no clue as what to do until I open my txt message. I dnt realy know where to park and was unaware of the process of how and where to park a well as the taking pictures. This caused the droop to take longer than I expected. Other than that is was a great experience. Next time I will know what to expect now that it will not be my first time. My only request is that yr sales representatives should offer more detailed information on dropping off after hours.

KIMBERLY S. 
Rating:
5.0

Everything was perfect. Trailer and customer service!

Derrick F. 
Rating:
5.0

Customer did not leave a comment.

Jaleesa W. 
Rating:
5.0

Customer did not leave a comment.

Gloria H. 
Rating:
5.0

However, the employee leaving the end of the shift that day about my unit, had to stop helping customers because she was leaving for the day.

AL D.  |  Overall Experience 
Rating:
2.0

Roaches where in the uhaul. They charge my card then realized it debt card had to charge another card. Then returned the truck an got a fuel charge for the same amount of fuel that I received the truck with. This was a terrible experience a lot of charges for not knowing the policy or poor procedure.

CARL E. 
Rating:
5.0

Not a thing A1 service the lovely lady there over the weekend is awesome .

HECTOR G. 
Rating:
4.0

Customer did not leave a comment.

J B. 
Rating:
5.0

Customer did not leave a comment.

ISAIAH L. 
Rating:
5.0

Customer did not leave a comment.

Damone L. 
Rating:
5.0

I appreciate the great service

Roy M. 
Rating:
5.0

Customer did not leave a comment.

Aaron S. 
Rating:
5.0

Customer did not leave a comment.

ERIC G. 
Rating:
5.0

Customer did not leave a comment.

Angela and David C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MATTHEW M. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY E. 
Rating:
5.0

Although it looked like the boxes hado some water damage everything was ok.

Pennyleila S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Wiley W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICHARD DOYLE F. 
Rating:
5.0

keep the staff that you have and give them raises!

Herbert M. 
Rating:
4.0

The access card kept malfunctioning, the staff was helpful and they fixed the issue over and over again, but what if it happens after hours when no-one is around? They said that they would provide me with a beeper instead, but didn't have any at the moment so they provided me with a code. And before you wonder, I did not have the access card near to a phone or other device, so no reason for it not to work.

Zandra S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

KRISTIN J. 
Rating:
5.0

Customer did not leave a comment.

Jenifer N. 
Rating:
5.0

Staff were friendly and efficient in processing my reservation. I was in and ou in about 20 minutes.

Juan D. 
Rating:
5.0

Customer did not leave a comment.

Leander P. 
Rating:
5.0

Customer did not leave a comment.

Paul A. 
Rating:
5.0

Customer did not leave a comment.

ARTUR Z. 
Rating:
5.0

Customer did not leave a comment.

Nadine W. 
Rating:
5.0

I had storage since December 2017. I had a large storage and there was some water damage but UHaul too care of that with my claim. I couldn’t take it all so I rented a smaller storage to keep the remainder until I could pick it up. Picked it up, no issues and checked out. It was a very positive experience for me. I saw personnel changes but the quality of service and friendliness never changed.

CHARLETHIA E.  |  Overall Experience 
Rating:
5.0

It s just excellent

Vincent H. 
Rating:
5.0

Customer did not leave a comment.

KENDRA F. 
Rating:
5.0

Great service I really appreciate everything thank you

ROY M. 
Rating:
5.0

Customer did not leave a comment.

MARCO G. 
Rating:
5.0

Customer did not leave a comment.

Jonathon P. 
Rating:
2.0

No one ever came outside to do my rental drop off had to pay extra just to do it myself

DeAuna C. 
Rating:
4.0

Good experience

JOHN C. 
Rating:
5.0

Very friendly and helpful staff!

RUSSELL N. 
Rating:
5.0

A month ago I rented a car hauler for the same distance, actually same exact addresses, the prior charge was about 200.00, the current price I paid 412.00 wha the hell? I call bs.. rediculous, can you explain the reasoning behind the price increase, if I didn't need it, I sure the heck would not have rented it

RONALD S. 
Rating:
5.0

Thanks to Tia for really going above and beyond for me and my wife! Greatly appreciated

Victor L. 
Rating:
5.0

The Mgr Tia and the Gentlemen there were excellent!! We had to extend our rental a few times, but it went extremely smooth. They were helpful and professional! My best rental to date!! We really appreciate their time and efforts. Tia and the Gentlemen are an awesome Team!! God bless and thanks for their expertise!! Victor and Sy (Mar 2021)

Sonya B. 
Rating:
4.0

It was a great storage unit... well kept and the staff was professional.

ALFARID C.  |  Overall Experience 
Rating:
5.0

You can't fix something that not broken. I appreciate the help and the kind service that we received from the employee who help us she was great and very understanding in give her 10 rating.

THOMAS H. 
Rating:
4.0

Emilio was wonderful, John not so much.

pam F. 
Rating:
5.0

Customer did not leave a comment.

RODNEY J. 
Rating:
4.0

Customer did not leave a comment.

Rashad R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EDWARD W. 
Rating:
4.0

Pick up - the truck was dirty. Drop off the manager was great.

DAN WAYNE M. 
Rating:
2.0

Again, engage the customer and exhibit some customer service. It's a company wide situation based on every site I've been to

KEVIN M. 
Rating:
5.0

Customer did not leave a comment.

Delana S. 
Rating:
5.0

Very professional and extremely helpful

Nora K. 
Rating:
5.0

Awesome Customer Service!

Tasha S. 
Rating:
5.0

Customer did not leave a comment.

Tiffany R. 
Rating:
5.0

Customer did not leave a comment.

Jill I. 
Rating:
4.0

Customer did not leave a comment.

Roderick M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Fred G. 
Rating:
3.0

You guys canceled my order for some reason and we had to redo it. It was a pain in the ass.

Jonathan L. 
Rating:
5.0

Customer did not leave a comment.

Amos L. 
Rating:
1.0

The guy was super rude and making off handed comments under his breath the entire transaction.

Jesus G. 
Rating:
5.0

Great customer service

MICHAEL E. 
Rating:
3.0

I was upset that i was told i would continue to just be charged for the days i had the truck. Then when the third day came they called me threatening to call the police on for a stolen truck when my card was charged 175 and then charged 120 again. I would never steal a car a truck or anything I'm a hard working woman that was willing to pay whatever until i was able to return the truck. I answered every call and never lied or cancelled my card at all! I ended up taking all my belongings off the truck and just returning it just to cancel any confusion.

ALANTE W. 
Rating:
3.0

Upon moving out of my unit on Saturday February 27, 2021, I was billed $124.00 that included a late fee. I did call the facility and was told that the $124.00 would be taken off.

Cedrick C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer C.  |  Overall Experience 
Rating:
5.0

Staff was very helpful.

Shunda R.  |  Overall Experience 
Rating:
5.0

Friendly, courteous and helpful!!

JOE G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SAVIAN L. 
Rating:
5.0

Customer did not leave a comment.

KARA S. 
Rating:
5.0

Great customer service I enjoyed my experience

dion M. 
Rating:
5.0

Customer did not leave a comment.

Sally M. 
Rating:
5.0

Customer did not leave a comment.

korinne L. 
Rating:
5.0

Customer service was excellent!

VERNOICE C. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH W. 
Rating:
5.0

Customer did not leave a comment.

IVAN V. 
Rating:
5.0

Customer did not leave a comment.

LINDA A. 
Rating:
5.0

I have no suggestions for improvements, everything was great!

KAYLA M. 
Rating:
5.0

Extremely helpful, Excellent customer service. Will certainly recommend to a friend. Thank you!!

Tawanna H. 
Rating:
4.0

I originally asked for my aafter hours drop off to be in the arlington area, which she stated she had set up but when I came to get my personal car and look for it,they had assigned it to cedar hill, which is 30 minutes out of the way. when i called to have it switched they said i would have to wait until the next day to have it rescheduled..and i did not want to pay for an extra day so i had to return it to the place that was out of my way.

LINDY L. 
Rating:
5.0

Customer did not leave a comment.

FELICIA S. 
Rating:
5.0

The process is too complicated.

DAVID W. 
Rating:
5.0

Excellent service friendly

Sandra J. 
Rating:
5.0

Customer did not leave a comment.

Steven J. 
Rating:
5.0

Customer did not leave a comment.

Stephanie H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chris R. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE S. 
Rating:
5.0

Customer did not leave a comment.

diania s.  |  Overall Experience 
Rating:
4.0

I waited and had to call the number to get a person for my next steps but once I called everything went well.

Renata F. 
Rating:
5.0

Everything was well. This was my first time with a U-Haul and everyone helped me with all of my concerns. The only thing I would recommend is when it comes to movers to reimburse the hours paid for that were not used.

AISHA C. 
Rating:
5.0

Don't change anything at this location! The clerks I've worked with for my needs over the last 2 years have been amazing!

HENRY ROBERT U. 
Rating:
5.0

Great and Fast Service !

FELICIA M. 
Rating:
5.0

Great fast service

ROY R. 
Rating:
3.0

Customer did not leave a comment.

BENJAMIN R. 
Rating:
4.0

Customer did not leave a comment.

William M. 
Rating:
1.0

Returned the truck with the gas just a smidge under what I picked it up at . Returned it at 7pm that night and "JOHN" was behind the counter on his phone . I told him it was a smidge under but when I put gas in it , it was a little past the mark. I asked if he would come check if acceptable and he said no problem obviously becuase he did not want to get off his personal phone call. So I leave , next day my account was charged $76.00 !!!! I call the store and told them I would have gladly went amd put a gallon of gas in it had John not told me it was fine . The lady ( would not give me her name ) started telling me the policy and i told her i understand but could we get John on the phone . She was rude and said that it would be " he said , she said" I said I would still like you to ask John, look at cameras that he did not want to come check the truck . Again being Rude she says wait and a guy gets on the phone and starts staring the policy. I asked if this was John and they hung up on me!!! I've used U haul for years and never been treated so badly . I will not reccomend uhaul to anyone nor will I use them again ! I will use Ryder!

Dominick B. 
Rating:
2.0

Customer did not leave a comment.

Tavaita N. 
Rating:
5.0

Quick and easy, the lady I dealt with was awesome and got me in and out in like 2 minutes.

David C. 
Rating:
3.0

Customer did not leave a comment.

THOMAS WILLIAM F. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM C. 
Rating:
5.0

Customer did not leave a comment.

Ethelene N. 
Rating:
3.0

The woman who help me didn't seem to know the system. She kept clicking the same button expecting different results. Another girl came in (Gabby I believe) and told her she needed to fill out all the information before it would let her go further. She also sent me the wrong drop off location. Sent me to the Carrollton location that doesn't exist. There was something wrong with the transmission on that truck, it didn't seem to want to go over 4,000 rpm. I forgot to mention that at drop off. Gabby seemed to know what she was doing but the other girl didn't.

crystal H. 
Rating:
5.0

Customer did not leave a comment.

Billy M. 
Rating:
5.0

Gabby was very helpful and provided excellent information. Each and every time I call the staff that take your calls or very pleasant and polite also Craig when I call and speak with him basically anyone. And I have enjoyed the help and assistance that they have provided for me great team keep up the good work.

Cassandra J.  |  First Impressions 
Rating:
5.0

Great Customer Service

Micheal E.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Arnica P.  |  Overall Experience 
Rating:
5.0

Thanks for your business and hospitality. May God bless y’all abundantly

rondelon d.  |  Overall Experience 
Rating:
2.0

charged me $15 late charge was cool but once you charged me another $15 for being more more then 10 days late and you can also charge me additional fees and/or lien on for less then 30 days is insane. I would recommend this facility to anyone.

Rodney B.  |  Overall Experience 
Rating:
5.0

Never had a problem and appreciated the staff!

jacqueline b.  |  Overall Experience 
Rating:
5.0

Great Customer service!

Micheal E.  |  First Impressions 
Rating:
5.0

I love uhaul

patricia b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Delores B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nekal W.  |  Overall Experience 
Rating:
3.0

Having to get out of the car to swipe the access card is annoying and the limited hours the gate is open is inconvenient. I am aware that for an additional cost you can get a remote key but that’s more money going out the door. I switched to another location that has a drive up keypad and unlimited entry hours. The employees were nice.

Cindy W.  |  Overall Experience 
Rating:
4.0

I used this storage facility for nearly 4yrs. I was always well lit and clean. I didn't have issues with bugs and my items remained the same as well I storage them. The only issue I had was some of the workers were not wearing a mask inside the store.

Tiffani D.  |  Overall Experience 
Rating:
5.0

The staff is exceptional with customer service. They truly go above and beyond to satisfy and deliver.

Jorge G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

scott k.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NOE L.  |  Overall Experience 
Rating:
3.0

When on the phone getting a quote, I was not made aware the price did not include taxes. Only found out when I arrived at the facility after making the 20 mile trip from my home. The initial monthly phone quote of $154.95 went to $167 and some change. Not that much money on a one time deal, but will add up for our new RV that we had planned on keeping there for as long as we own it which will equate to years. Was not at all happy with the surprise increase.

Ben S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

tony j.  |  Overall Experience 
Rating:
5.0

Very helpful!

bradford d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DANIEL G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CAMP WAGALOT K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jana F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erica S.  |  Overall Experience 
Rating:
5.0

Got chance to meet Sean Fullerton what are professional young man he was excellent working skills very impressed and got chance to meet Brandy she was very professional as well very nice person I would recommend U-Haul to any of my friends and family so glad I went by they were so helpful and the staff I would rate the whole experience overwhelming and I if I was in upper management I would do everything in my power to keep these people happy for you have a very well and experienced staff that does a very excellent job thank you.

Russell W.  |  First Impressions 
Rating:
5.0

Very pleased with the service of U Haul Cedar Hill

GARY S.  |  Overall Experience 
Rating:
5.0

The guy who helped me cancel my storage was very nice and super quick! Sorry I don’t remember his name but he was great!

Victoria J.  |  Overall Experience 
Rating:
4.0

Service was quick and all employees were extremely friendly and helpful.

Angela S.  |  First Impressions 
Rating:
5.0

Thank you for helping my church and me with your storage facility.

drake w.  |  Overall Experience 
Rating:
1.0

I give this Rating because your location Manager was:Very unprofessional she treated her staff very unfair.I rented a climate controlled unit, And she did not take care of my problem the(high temp).

Dale B.  |  Overall Experience 
Rating:
5.0

Brandy is awesome.. Above and beyond. .. Service with a plus..

willie s.  |  Overall Experience 
Rating:
5.0

need a better way to get on and off the high way .not your problem I know

Johnny l.  |  Overall Experience 
Rating:
5.0

n/a

Surayyah F.  |  Overall Experience 
Rating:
4.0

I had a good experience with using the climate controlled storage for 4 years.

DENISE B.  |  Overall Experience 
Rating:
5.0

Great service

Paul N.  |  Overall Experience 
Rating:
1.0

The 1st week I used the storage my unite got flooded. They tried to repair leak in the ceiling but it leaked again. The requirement to file a claim is too complicated.

Eloluvette H.  |  Overall Experience 
Rating:
3.0

There was always a long wait at the counter no matter what day or time of day. Everything seemed to take so very long.

Becky H.  |  Overall Experience 
Rating:
1.0

Dropped my stuff broke my expensive china wear and didn’t deliver on time

Sarah A.  |  Overall Experience 
Rating:
5.0

The staff at 1050 KCK Way Cedar Hill Tx are very professional and knowledgeable.

Ebbie C.  |  Overall Experience 
Rating:
5.0

Wish i knew her name but she was friendly professional and was patient with us as we sorted out info. She took us to our 15’ truck. She got us on our way.

camroy d.  |  Overall Experience 
Rating:
4.0

Great experience, no problems.

Aaron H.  |  Overall Experience 
Rating:
1.0

The representative onsite (Shawn) I believe is his name was not helpful and the price I had been quoted orginally changed within a 24hr period. Did not rent a unit with the facility.

KRISTIAN C.  |  First Impressions 
Rating:
5.0

Everyone was very nice and helpful. Kristen gave me a tour of the different storage units a available. It took some time, though, to get the whole process finished. More time than i anticipated.

Becky H.  |  First Impressions 
Rating:
5.0

Aaron Crooked, your representative, was very considerate when I advised that the unit I was in was not suitable for my needs. He Stuck with me until my problem was resolved.

Jerry M.  |  Overall Experience 
Rating:
1.0

TOOO HIGH $ ALL OF YOUR U-HAUL Should have the same policy and information. We were charged an out rages sum $. Your store had different information.

BILLY STEPHEN C.  |  Overall Experience 
Rating:
4.0

When the ac gets permanently fixed it’ll be an excellent raiting. I used this facility for 5 years. Thank you for such wonderful service.

MARY E.  |  Overall Experience 
Rating:
1.0

You have been trying to locate my U-Box for a month. I call but get the run around. No one ever returns my call. I did a live chat & was treated poorly. Will someone PLEASE help me?

Felicia C.  |  Overall Experience 
Rating:
1.0

I found water in my unit multiple times an reported it to the staff each time an yet each time it rained water would leak into my unit. Brenden was useless. Rude an acts annoyed by anyone.

Scott M.  |  Overall Experience 
Rating:
1.0

There is an very bad Communication

Chris H.  |  Reservation 
Rating:
5.0

Satisfied

betty w.  |  Overall Experience 
Rating:
5.0

Great staff....all very friendly and personable. A pleasure to deal with.

Traci M.  |  Reservation 
Rating:
5.0

Great customer service and price.

demarcus r.  |  Reservation 
Rating:
2.0

Had y'all for 3 years charge a late fee after 3 days and another one after 10. I feel y'all rip people off. Falls prices go up every 6 months, what is this car insurance? I don't recommend them 2 any1

JEREMY H.  |  Overall Experience 
Rating:
1.0

We had our 2018 Airstream trailer stored at this facility for 8 days when it was extensively damaged and broken into. Facility is not secure enough to prevent this from happening again.

Tim S.  |  Overall Experience 
Rating:
4.0

We only needed the storage unit for a few months but it was exactly what we needed for the short perios

JEANNETTE S.  |  Overall Experience 
No reviews have been submitted for this location.

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