Make the returns easier to do.GARY H.
Customer Reviews for U-Haul Moving & Storage of Centex
Killeen, TX 76543
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The service was good. Staff was good as well.Anita P.
I reserved a uhaul trailer and the website told me my pick up location was 4 miles from my house. I get to the location and I was told that my rental would need to be picked up 35 miles from my house. I was only using the trailer for inner city storage transport so I couldn't drive that far with gas prices and what not to pickup the trailer. I was instructed to go to a different location and said pretty much was told it wasn't their problem and couldn't do anything to help me. So instead of spending the intended $40 for my rental i spent $104 for a truck that I didn't honestly need. I asked for compensation and was told â€œit's not my fault so I can't do anything for youâ€ I was extremely disappointed and upset with the events.Juwane C.
Customer did not leave a comment.Thomas M.
Customer did not leave a comment.Brian G.
This the only location I use...DIANE S.
She was really efficient and respectful. It took a short amount of time to check outGeorge W.
Customer did not leave a comment.Christy M.
They're not accurate on their mouth and gas mileage before they weren't they trucks outDedra J.
These folks are greatchris G.
Customer did not leave a comment.Aaron O.
Customer did not leave a comment.Arturo S.
Please make sure when being checked in it's faster. It took 45min- 1hr. The guy gave me a hard time about a few leaves that blew inside the trailer. I informed the gentleman that I previously swept it out. The manager finally came and told him it only a few leaves they can blow it out. It literally was a hand full that the wind blew to front in one corner. It wasn't enough to state you could charge for. Overall everything else was professionalMilton I.
Was a little over 30 minutes late and was charged an extra day. The guy helping me was really nice, not his fault. Just wish you guys could cut me some slack since it was the 3rd trailer I rented from you guys this week.Olivier P.
The truck was fine but it is definitely showing wear and tear. The starter mechanism is about worn out and gave me trouble every time. But it eventually worked.Michael F.
See previous reviewArtesia H.
Michelle, the GM was very flustered throughout the entire process , she was short staffed and rude. Very unprofessional to say the least, every time we stepped outside she lit up a cigarette. Also I heard her radio which auto transport to give me , get back there and it is broken- the Jack did not work. The worker literally fell down with the equipment that n top of him trying to lifer it up to connect it to the truck. I immediately started recording the entire process. They were literally about to send me on a 4 hour trip with a broken auto transport- after I told her I would be dropping it off myself young woman, 5'2 150lbs. There would have been no way I would have gotten that done and it could have added so much more stress/ money issues on my move. Being a military family & travel nurse- I had done this a few times, so grateful I spoke up and had them change it. She was degrading to all of the employees, cursing and yelling, knowing some weren't properly trained insisted on sending them out alone because â€œthey gotta learnâ€. So I finally reached my destination after about a 45 min delay. Michelle was supposed to have changed my drop off location when I returned to pick up the transport. I get a call from the drop off location the next morning stating that I had to come and pick up the transport because they didn't have room and the change wasn't made in the system. Thankfully- I knew how to do this, after several moves and watching closely- it did take me about an hour/ 1 person trying to line the ball and hook thing up . It was funny after it's all said it done- I can't believe how much of a mess it was, but I would never recommend anyone to that location again. I truly hope someone hires more professional workers or at least someone who can train, new hires. I will say Jason the Ast Manager came in for her and was very efficient, left the office to come and make sure everything was done correctly and I finally was able to get on the road.Artesia H.
Customer did not leave a comment.christorpher B.
The manager that was on the job on March 8, 2022 at this location has HORRIBLE customer service. He doesn't deserve his position. It's a shame that the employees under him have better mannerisms and respect for customers. I couldn't believe how he, who is supposed to be an example of great service treated me when I wanted to ask him a simple question.Melissa J.
Customer did not leave a comment.Shawn H.
Customer did not leave a comment.charles B.
Stood in front of counter along with 2 orhers for 30 minutes without anyone acknowledging me. Seemed like they didn't care if I was there or not even though I had appt. Yard guy was the opposite. He was upbeat, friendly, and prompt more like what I would expect from U-Haul.Todd M.
Customer did not leave a comment.Evan Y.
The wait to get to talk to someone was kinda long maybe if u have at least two ppl on front register besides that great experience would definitely use againJordan R.
Customer did not leave a comment.Danny W.
The employee could've been more professional and informative regarding his expected procedure from me, the customer.Roy H.
I'm side Truck was no so clean. I had to drive to another location to get the dolly. I was routed to a different located to pick up the truck. No a good experience this timeJohn S.
Customer service at the desk was excellent. I felt the service outside was poor. I was rushed to inspect the trailer. This may have happened because it was close to closing, and some other work needed to be completed.marvin K.
We pulled into the "return equipment" lane, and waited a couple of minutes (not long), then went to find a rep. He came right out once he realized we were waiting. No issues. Recommend.Shiloh H.
Customer did not leave a comment.Marty M.
To the General Manager that assisted me, and assisted another customer that I witnessed throughout that buisy day..., thank you very much and keep up the great work.Brian P.
Customer did not leave a comment.Eric S.
Customer did not leave a comment.Eric S.
Staff was handing off customers to each other. Manager was yelling back and forth at staff. Manager was walking around smoking a cigarette and was acting like the trucks were personally hers. One staff member yelled at me when the manager told me to park in front of a tiger that was dealt with quickly by me. The same employee that yelled at me had his name tag on his backwards hat so I thought he was a customer that was yelling at me. Drop off time took forever. I will not use that location again. As a matter of fact due to this location I will never use or recommend Uhaul.Moneion R.
Customer did not leave a comment.Duval C.
Customer did not leave a comment.Jasmin R.
Customer did not leave a comment.Tommy A.
Customer did not leave a comment.deaundra M.
Customer did not leave a comment.Philip E.
Customer did not leave a comment.Tim F.
Customer did not leave a comment.James L.
Very understanding and pleasantCynthia H.
I rented a trailer a month in advance and was supposed to be able to pick it up in Georgetown, Tx. Two days before pick up, I received a message indicating I would have to pick it up in Taylor, Tx, 40 minutes away. I arrived at my scheduled time and was told there was not an available trailer. After being told it was my fault for not calling to check on it, I eventually was referred to a trailer in Killeen, another hour away. Ultimately, I spent more than 3 hours and drove 150 miles while the people who I had arranged to help load the trailer waited around. It was a horrible experience! To be clear, the system that allowed this to happen and the Taylor location were the problems. The service at the Killeen and Houston locations were not the problem.Robert M.
The staff in the lobby area were helpful and courteous. The staff that work in the yard were less helpful. During our pick up we waited at the gate for about fifteen minutes after they had been told over the radio that we were coming back there. We received help only after I went to find someone. When we returned the equipment it was a similar experience. We went to find someone, after no one was at the â€œequipment returnâ€ location. Again, the office staff was professional and helpful with sending someone to assist us and the other three customers that were experiencing the same thing. Then we received a call the next morning asking us to return the piece of equipment that we had returned 18 hours earlier because they had no record that it had been returned. I'm not certain who's responsibility it is to check the equipment in, but I can guess.Adam S.
Customer did not leave a comment.Paul M.
After a 2000 mile drive I show up to return the trailer and they change my location without letting me know until 9pm when it was supposed to be back at 3 pm.Carl G.
Keep the great service that you have. Friendly employees. Quick service, always helpful.ROSARIO L.
Michelle nice manager thanksFRANCISCO C.
Customer did not leave a comment.FELIPE JR H.
Very good experience all aroundDannie D.
Customer did not leave a comment.WAYNE F.
Customer did not leave a comment.donna H.
Trailer I rented had damage to ramp from previous rental and had to use force to even try and close it. Only trailer available at the time and made it hard to use for loading and unloading. Maintenance should be done quicker so equipment can be made available for proper use. Workers were very friendly and tried to accommodate.Susan M.
Customer did not leave a comment.Ardin L.
Customer did not leave a comment.Eric G.
Joshua was fast checking me back in and had great customer servicesNANCY A B.
Great experience, keep up the good work!Scott Z.
Customer did not leave a comment.John A.
Great service by the employeesDonnie A.
Customer did not leave a comment.Catherine W.
Our helper movers wished our boxes could've been picked up at a closer location as it took several trips to get them. We weren't sure why the computer system routed us through Killeen. The Uboxes are nice for small moves and circumstances dictated we use the services provided by Uhaul, especially the reasonable shipping, but for large moves the boxes are too small. It took 15 boxes to get all of our things. However the staff at Uhaul was amazing in helping us add more boxes at the last minute so our U helper movers could load them and get us on our way. I wish Uhaul could offer a service to connect customers with movers to drive Uhaul trucks to long distance destinations. It would've saved a lot of time and money while still utilizing Uhaul's amazing services and trucks.Cameron H.
Its all good.JOSEPH MICHAEL F.
Customer did not leave a comment.Darlene G.
Customer did not leave a comment.Agustin N.
Customer did not leave a comment.Michael M.
Customer did not leave a comment.Marlis E.
My Uhaul had smelled like pure gasoline and before I put my funiture in the Uhaul I found 2 roaches. I'm happy I've been using Uhaul for quite a while to know to check the trucks from head to toe because I know for a fact if didn't check I would have roaches in my brand new house that I just closed on today because they failed to properly clean the truck. Besides that's everybody was very professional and did a great jobDemerius T.
The first location in copperas cove. Was horrible not able to contact anyone. At the 2007 E Business Hwy 190. And the app was not working either.Jose O.
Customer did not leave a comment.Jason S.
Well doneWarren V.
These folks are greatchris G.
Customer did not leave a comment.Kenneth C.
Customer did not leave a comment.Angela B.
Customer did not leave a comment.ROSARIO L.
Customer did not leave a comment.Jasmine S.
Easy pickup and returnlawrence H.
Fast and expedient service both receiving and returning their equipmentJOSEPH RUSSLE P.
Representatives very professional and thorough in presenting the information on products and services and return info. the VERY Clean bathroom in the building was really appreciated by this woman.Flora E.
Customer did not leave a comment.John B.
great customer serviceroger W.
Manger and service technician very helpful and pleasant. Highly recommend do to professional service.Brad E.
Customer service from the online booking tried to move location of pick up and then canceled the booking, Staff at pickup location was rude and not helpful at resolving the problem. I only reason I managed to get a truck was a customer behind me in line came in with a early return.Tim W.
Customer did not leave a comment.Desmond S.
Customer did not leave a comment.Douglas H.
The Lady is rude and not understanding. We came in day late due to weather in Nevada (40 to 80 mph winds and dust storms), all she was interested in was that she didn't have the truck to send to New York.Tommy M.
Customer did not leave a comment.Robert K.
Customer did not leave a comment.Michael R.
Customer did not leave a comment.Kathy D.
Customer did not leave a comment.RANDALL B.
Customer did not leave a comment.Angel M.
Customer did not leave a comment.BARABARA M.
was in area at 8:45 am asked a female staff member and tryed to ask the close time for the location told me she ws busy had things to do and couldnt help me to return in 9:00 when they were open. i realize that staff has to prep before opening but to summaraly shut me down w/o any idea what i wanted or needed the experiance left me with a very negation impression of your companyIGNACIO S.
Customer did not leave a comment.ESTHER R.
The staff was great! Especially the worker "D.J." He was kind and friendly and knowledgeable!!Anita P.
The workers were great! Especially the worker name "D.J." Nice, friendly and just awesome!!!Anita P.
LOOOOOOVE Michelle and the young Man that helped me on the phone twice. So helpful and patient. Amazing Customer Service.NATALIJA W.
The stuff we're very helpful and polite. I really appreciated all the assistance that I received from everyone Keep up the great job.Roy W. | First Impressions
Customer did not leave a comment.Erica A.
Customer did not leave a comment.Anna S. | Overall Experience
Customer did not leave a comment.LOISMAE D. | Overall Experience
You need more staff. Long wait times to get to the counter on most days I visited the store.Matthew S. | Overall Experience
Customer did not leave a comment.ida S.
Customer did not leave a comment.Herbert C.
Customer did not leave a comment.Robin S. | First Impressions
Customer did not leave a comment.Rustin W. | First Impressions
Customer did not leave a comment.MARCUS C. | Overall Experience
The entire staff, Michelle, Eric, Jason, Jessica, Kenneth and Lucas are the epitome of professionalism coupled with sincere compassion for the customer. I love those guys and will stop in periodically just to say hello. They made me feel that welcomed. Bravo guys!pedro c. | Overall Experience
Mrs. Michelle was very knowledgeable and helpful. She did not have a unit large enough available when I initially stoped in a few weeks back. She informed me that she was going to keep an eye out for any units that would be suitable for my needs, and would contact me in the event that one came open. She did exactly as she said she would, and texted me back last week. To call a customer back as promised is a rarity these days, especially after two weeks has gone by. Her dedication to her customers, job, and this company is something that U-Haul should be proud of. Employees with Customer Service of this caliber are a dying breed. They are too few, and far between as you probably already know. So in closing please extend to her my great appreciation for what she did, and sincerest gratitude. Respectfully, Joe Talamantes Central Texas Renovations Killeen, TX. 76542Joe T. | First Impressions
Customer did not leave a comment.Taja G. | Overall Experience
Customer did not leave a comment.carol p. | First Impressions
Customer did not leave a comment.Nashacobie W. | First Impressions
Michelle and all of the staff were quick to ensure my needs were met. Coming off a life changing move, the positive experience they provided will forever be appreciated. Thank you so very much.pedro c. | First Impressions
Customer did not leave a comment.Rafael P. | Overall Experience
The uhaul employees were great at this location! Very helpfulMadeline G. | First Impressions
Customer did not leave a comment.leslie v. | Overall Experience
Customer did not leave a comment.James B. | Overall Experience
Customer did not leave a comment.Naphtali C. | First Impressions
Customer did not leave a comment.Torika W. | Overall Experience
Customer did not leave a comment.Patrick C. | First Impressions
Customer did not leave a comment.MICHELLIE M. | Overall Experience
Fantastic service and wonderful staffLexus M. | Overall Experience
U-Haul served me very wellREGINA B. | Overall Experience
Customer did not leave a comment.Cassandra C. | Overall Experience
Customer did not leave a comment.William S. | Overall Experience
Customer did not leave a comment.LATICIA G. | Overall Experience
Customer did not leave a comment.Audrey J. | Overall Experience
Customer did not leave a comment.KELSEY B. | First Impressions
Customer did not leave a comment.Josephine D. | First Impressions
Wonderful Customer ServiceKATHERINE G. | Overall Experience
Customer did not leave a comment.Diana C. | Overall Experience
Customer did not leave a comment.Audrey J. | First Impressions
Customer did not leave a comment.Chesley B. | Overall Experience
Best place everPatricia K. | Overall Experience
Very friendly and helpful staff . I had two storage units there . They were helpful throughout my entire 2 years with them .JAMES G. | Overall Experience
Customer did not leave a comment.erika g. | Overall Experience
I gave a Google review that I wish I could take back...the asst manager was rude and unhelpful, not customer service friendly, spoke with attitude and smart comments...I would not refer anyone else to this location with U-HaulEUSTACIA S. | Overall Experience
Great service by management and staff, which can be difficult to find in this area.Matthew W. | First Impressions
A couple of things I would like to improve is better lights in the area and ensuring that previous owners take their locks when they leave. I had the storage changed twice because they were supposed to be empty however, they were locked and we couldn't get in.Joel O. | Overall Experience
Customer did not leave a comment.HUBERT R. | First Impressions
Customer did not leave a comment.Sherry B. | First Impressions
Customer did not leave a comment.Corrine J. | First Impressions
Customer did not leave a comment.Cashana D. | Overall Experience
I Like the Service, and Respect I get from The U-Haul Staff.CELESTINE V. | First Impressions
I experienced very good customer service. I had a pleasant experience storing my furniture, renting trucks for movement and closing out my accounts. Thank you management and staff!Lyneese G. | Overall Experience
I rented 3 trucks in 10 months. This was the easiest so far. I have used U-HAUL for all my moving. I love to drive and the trucks are great.Carolyn C. | First Impressions
Customer did not leave a comment.LATICIA G. | First Impressions
Far as I'm concerned it is the best storage unit in Killeen TexasFRANK D. | Overall Experience
Good price, easy renting and an easier exit procedure.Akaiesha w. | Overall Experience
Customer did not leave a comment.Karla C. | First Impressions
Thank you for asking.JAMES LYNN R. | Overall Experience
Customer did not leave a comment.Xavian M. | Overall Experience
Haven't had any problems until last time called to update my new card information and the guy didn't delete the old so I was charged a $15 late fee cause the card card was used but the lady fixed itsylvia l. | First Impressions
Michelle is awesome she’s always pleasant and knows her stuff wonderful customer serviceKeith C. | First Impressions
Customer did not leave a comment.Joseph P. | Overall Experience
I arrived at 4:40pm on Sunday. Yes it was almost closing time however I had time to sign my contract. Customer service told me the storage I rented was big enough for a 2 bedroom apt. It’s clearly wasn’t even big enough for a 1 bedroom. When I called the office to see what we could do he said we held this one for you and there are no others at this time and was basically like o well your issue. We had a truck full of our belongings and had to throw away some furniture and other things. There was no way to resolve our issue and most definitely not a care. Thanks Uhaul.STORMY G. | First Impressions
Poor customer service. Unit blocked by containers, hard to even get to unit because of all the containers blocking the way. Takes at least 30 minutes for anyone to help inside the store. Even when you do get help they don't provide good customer service. My dog could provide better customer service.Stephanie W. | Overall Experience
The staff were extremely rude and not helpful.Elise C. | Overall Experience
Customer did not leave a comment.Armoni H. | Online Move In
Customer did not leave a comment.Bernard H. | Overall Experience
Customer did not leave a comment.Steven B. | Overall Experience
Every one on top of things .Frank D. | Overall Experience
The manager and staff were friendly, I recommend this location for the Killeen area.kenny p. | Overall Experience
Michelle, is the most pleasant and welcoming person I’ve ever met in the field of serving your community and their people. Atmosphere was inviting and welcoming. Michelle went above and beyond and I received the best customer service ever! Thank you Michelle for making my U-Haul Storage experience a wonderful experience at such a trying time in my life. Sincerely, Yolanda GriffinYOLANDA G. | First Impressions
Customer did not leave a comment.JUAN G. | Overall Experience
Manager Michelle took such great care of me with my move. Truck, storage and keeping in touch with me till the very end. Great Customer Service 👌KATHERINE G. | First Impressions
Staff very professional and helpful.beatrice b. | First Impressions
The team at this location is always the best, I always like and love to use this location to conduct my moves and or storage needs. Thanks guys for always doing far and beyond to take care of my wants and needs in storage and moving vehicles. Thanks JoelJOEL JR J. | Overall Experience
The location on veterans memorial is horriblekenny p. | First Impressions
Excellent custom service.MARY J. | First Impressions
Customer did not leave a comment.Michael R. | Overall Experience
Thank youatapana t. | Overall Experience
I would love that we could access the front storage hours more maybe 9pm.Kcharra B. | First Impressions
It was very helpful and patientTorika W. | First Impressions
Customer did not leave a comment.peter e. | First Impressions
Customer did not leave a comment.Crystal W. | Overall Experience
They are very professional. They kept my belongings safe.Shree F. | Overall Experience
Customer did not leave a comment.Jeanette S. | Overall Experience
Great serviceDonald D. | First Impressions
Great service. Would definitely rent a truck from these guys in the future!TROY D. | First Impressions
Good experienceNathan M. | First Impressions
I needed a "ride home" when dropping off the truck. After $511 it would have been a 5 of 5 star rate. Grateful for a good truck. Glad they had a very small unit for me and first month no charge. Not happy that clerk wants all the personal data, extra phone numbers and address. I have good history with u-haul without leaving my brothers name, address and phone number. That makes this a three star rate. I'm leaving the extra fourth star since I vented. If you take off all my family personal data you can have 5 stars. Please let me know.JAMES LYNN R. | First Impressions
Customer did not leave a comment.james c. | Overall Experience
Customer did not leave a comment.Earnest G. | First Impressions
Customer did not leave a comment.Diana Y. | Online Move In
Customer did not leave a comment.Chiquita S. | Overall Experience
Customer did not leave a comment.Kelly H. | Overall Experience
Customer did not leave a comment.VINCENT B. | First Impressions
Ms. Michelle was very helpful and friendly.Margaret B. | Overall Experience
Customer did not leave a comment.Wiliam C. | Overall Experience
Customer did not leave a comment.SHANITA-TYEISHA W. | Overall Experience
Customer did not leave a comment.melissa d. | Overall Experience
Customer did not leave a comment.Taylor A. | First Impressions
Customer did not leave a comment.Wiliam C. | First Impressions
Customer did not leave a comment.stacy l. | First Impressions
Inside gated area where the cars and trailers are, there isn’t much room to circle around inside with a 20’ Uhual. Maybe need to find a new location to place trailers and or that huge ramp also is sticking out around the corner making it difficult to maneuver around it affectively.JOEL JR J. | Overall Experience
Customer did not leave a comment.Sharon J. | First Impressions
Customer did not leave a comment.glenn h. | Overall Experience
Customer did not leave a comment.PHILLIP H. | Overall Experience
The manager was very nice and very helpful. The staff polite and very helpful.,Menya L. | First Impressions
Employee at the desk need more trainings, no mannersLuis S. | Overall Experience
Customer did not leave a comment.Annette H. | Overall Experience
Customer did not leave a comment.Tammy G. | Overall Experience
Love this placeEvon R. | First Impressions
Counter employee need more training, specially with military personnel.Luis S. | First Impressions
Customer did not leave a comment.JOSE H. | First Impressions
Customer did not leave a comment.Matthew R. | Overall Experience
Customer did not leave a comment.Connor L. | First Impressions
Even with a time crunch, I was able to move my entire house and clear the storage unit on Sunday hours. The return of the truck and checking out of the storage unit was simple and easy.Adam H. | Overall Experience
Customer did not leave a comment.BRENT K. | Overall Experience
Customer did not leave a comment.parker h. | First Impressions
The carts seem like they have a mind of their own...hard to control if by yourself. Also, lighting in the storage area i was assigned is poor. Other than that everything else is good.RONNIE P. | First Impressions
Great Customer Serviceashla m. | First Impressions
Customer did not leave a comment.WAYNE H. | Overall Experience
Customer did not leave a comment.Mark M. | First Impressions
The manager was very nice and helpful! Thank you for your time and help!WAYNE H. | First Impressions
The lady that took care of me at check out she was super nice and very helpful.I will recommend this place to anyone moving or just a simple storage.Anthony B. | Overall Experience
Customer did not leave a comment.Joseph W. | Overall Experience
There was an issue where I rented a truck and it was given to someone else. I had to drive to Belton which was an inconvenience. I was supposed to receive a month free due to the ONE WAY rental and that issue was never addressed and when it finally did get addressed I received 2 lien notices that my FREE storage was $399 behind. DJ and Mason we’re both awesome.Alvin R. | Overall Experience
Customer did not leave a comment.nicolas s. | Overall Experience
Customer did not leave a comment.Mark C. | First Impressions
When I walked in the line was to the door, so I did everything online. I paid for my storage unit, had a contract number and access code and still was not let into the unit! The ONE guy working the desk told the guyS outside that I STILL had to wait in line to talk to him! Which caused my trailer rental to go over, so I was charged an extra day for that! What’s the point of being able to purchase online but still have to wait in line??Yolanda S. | Online Move In
Customer did not leave a comment.david d. | Overall Experience
Customer did not leave a comment.Daphne O. | First Impressions
Customer did not leave a comment.LINEARD R. | First Impressions
Awesome experienceBeatriz R. | Overall Experience
Customer did not leave a comment.Eli K. | First Impressions
The best, professional, very friendly and courteousPhillip C. | Overall Experience
This facility is extremely inefficient! There are only 6 parking spaces because most of the parking is take by vehicles. The lady at the front desk spent way to much time telling one guy to clear the parking lot. Cars were backed up because there is literally no parking. Everything else is easy.BRENT K. | First Impressions
Customer did not leave a comment.Peter enow nyoh e. | Overall Experience
Very friendly, even during a very high peak time..Tammie T. | Overall Experience
Ms. Michelle at the 3501 E central Texas expwy was very helpful, she always stayed in contact with me for any issues I may have had, she followed through and checked back in with me after any emails or phone calls, I was out of state and I felt very at peace, that my storage unit was safe. She is the kindest person I know, and went above and beyond to help me ! Very happy customer. I definitely will be referring this location to all my friends and family !Kaitlin P. | Overall Experience
Staff accidentally cut off my lock by mistake and replaced it immediately. Then they notified me of the mistake and provided the new keys for the new lock. Great staff who can recognize a mistake and take responsibility.Thomas P. | Overall Experience
Customer did not leave a comment.debra f. | Overall Experience
Customer did not leave a comment.christine J. | Overall Experience
Customer did not leave a comment.Glenn O. | Overall Experience
Every one at the u haul place was nice and very good customer serviceWynter S. | Overall Experience
Customer did not leave a comment.Sonji J. | First Impressions
Customer did not leave a comment.Peter enow nyoh e. | First Impressions
Great customer service. Easy get in and get out which I appreciated.Darnell J. | First Impressions
Customer did not leave a comment.TAWNIE M. | Overall Experience
I had my household stuff in this storage and I never had any problemsOLGA M. | Overall Experience
Customer did not leave a comment.gladys t. | Overall Experience
I understand why the access hours aren’t 24hrs anymore but it is inconvenient.raeann c. | First Impressions
Everything was great!Brenda G. | Overall Experience
Customer did not leave a comment.debra f. | First Impressions
Customer did not leave a comment.Cantaniece W. | Overall Experience
Customer did not leave a comment.Liza T. | Overall Experience
The staff are very rude and act like they don’t understand when people are asking simple questionsArmoni H. | Overall Experience
Customer did not leave a comment.John S. | First Impressions
Customer did not leave a comment.Wynter S. | First Impressions
I would come back if I every needed to move again! The staff was friendly and willing to help. I used the moving truck& trailer plus I used the stored unit as well! Clean and trust worthy for sure!Christine i. | Overall Experience
The only issue I had was when I called to inform them that I was out of unit the lady didn't take care of it. A week later I get a email stating my unit rental was approaching. I called the second time and this guy was courtesy enough to take care of it. I could have been billed for something that I was no longer using so for this I give a average rating where it could have been above average.verlanda b. | Overall Experience
Thank you for your help💙Marta J. | First Impressions
This was all great. Renting the storage unit was easy and payments were automated. Checkout when smoothly. Thank you for your help!Richard V. | Overall Experience
The gentleman that waited on me was very courteous. I might add patienceDarryl W. | First Impressions
it was very handy to store blongs and also then get a truckloran r. | Overall Experience
Good service and convenient.Brian L. | Overall Experience
Customer did not leave a comment.Melinda B. | Overall Experience
the staff was amazing. Michelle and Caitlyn to include the man who helped load my vehicle on a car dolly were very helpful and went out of their way to make our move to oregon as easy as possible. this location (3501 E Central Tx Expwy, Killeen, TX 76543) has always been our go to place for renting uhaul and storage. this is our 4th truck we have rented from this location and everytime we have had an amazing experience. This is the best uhaul I have been to with the friendliest staff. i recommend this place and will always go here.juan f. | Overall Experience
Well ran store. Manager is a plus!mark l. | Overall Experience
Customer did not leave a comment.Teodora V. | Overall Experience
Courteous employees and very clean facilities make this a top place to store your belongings.Richard E. | Overall Experience
Michelle is the best and she does everything she can to insure the customer is taken care of.sonja W. | Overall Experience
Customer did not leave a comment.vickie k. | Overall Experience
Customer did not leave a comment.baltazar c. | Overall Experience
Customer did not leave a comment.Jacqueline D. | First Impressions
Great customer service, the manager of the store Michelle great and friendly person go’s above and beyond to help all customer and coworkers, And as well the workers there are all very friendly too , the best Uhaul store !Annette C. | Overall Experience
Would prefer 24/7 access to the storage facility.Tony C. | First Impressions
I had a storage unit through then where the roof part was caved in after a few days of rain and all of my belongings got soaked and molded. I filed a claim yesterday and I’m waiting to hear back if they will compensate me or not for damagesDiana G. | Overall Experience
I could not access my belongings after 7 due to the facility closing. Many times, it was an inconvenience for me because of my work hours and hours of availability for movers/loaders. Another problem was when I was moving out, Saturday, March 07. I was inside the store waiting in line around 1:00 pm and there were some customers waiting to purchase boxes. Because they’re was a large stack of free boxes in the donation bin next to the double doors, I suggested to two sets of customers to get some free boxes and even offered to show them where they were. One couple, a Hispanic could was grateful for the free boxes and loaded up. Another young lady and her father, who were white, apparently told the floor manger that they felt I wasn’t harassing them because I told them and then offered to show them where the boxes were. According to two other black customers who were in the store at the tine, unbeknownst to the manager, they overheard the conversation, the floor manager was chiming in with them and agreeing that I harassed them. When I can back in the store, The floor manager proceeded to tell me of how he felt the young white couple was correct that I was harassing them. This angered me very much and was very hurtful. I feel as someone who was a past customer for one year, who never gave you any problems, that’s a serious charge to make against someone so character. Obviously, from the way Thebes young who’re couple acted, something was askew in “her” life at the time. How could anyone assume because a stranger offered to show you where you could find the same boxes for free, on the company’s property was harassment? I felt the floor manager could have said, “Oh, No. we put them there for a reason.” I don’t think his customer meant any harm, she was trying to help.” His lack of judgment and accusatory manner was almost as racist as the woman who accused me of harassing her suggesting free boxes. He should have told he customers himself that there were free boxes to help save the customers money. That would make them want to come back I the business. Not only was I extremely upset over this, but it was hurtful. To hear other black customers share the same concern that I had over this couples accusation of me, was also a clear case of racism. I would never use this business again or recommend it to anyone.trulenda h. | Overall Experience
Customer did not leave a comment.william c. | Overall Experience
Great staff.Arroyo B. | Overall Experience
The location manager Michele always went above and beyond to make sure my experience at the facility was worry free. I will highly recommend this particular facility to anyone looking for storage solutions.Paul S. | Overall Experience
Amazing serviceEDGAR R. | Overall Experience
Michelle and her staff made everything easy for me. They were extremely accommodating.barbara w. | Overall Experience
The storage facility was great. The customer service was not good.Zawanda W. | Overall Experience
Wonderful staff due to a patient and professional manager. Staff listens to customers and gives information requested. Have used this location multiple times and the service has been excellent.donna w. | Overall Experience
I would recommend friends and family to store there belonging there.Tammy C. | Overall Experience
Very friendly Did meet my needsTeodora V. | First Impressions
Great customer service and very helpful.Rachel L. | First Impressions
Great servicesonja W. | First Impressions
Great serviceoctavior w. | Overall Experience
Very clean units, and very nice employees.Denise B. | Online Move In
I appreciate the excellent customer service that was provided. I was given the first month for free & it was more than enough room for my daughter’s belongings. Thank you!Pamela T. | Overall Experience
We had our storage for almost 3 yrs and we had no problems. Your facility kept our belongings in great shape. We bought the mattress bags from you and it kept our mattress/box springs wonderfully.Jolene F. | Overall Experience
The Staff are Top Notch Professionals.... I will share my experience ... Again, a Credit to individuals who CARES.... Being a retired Senior Leader.. I can see quality from the first visit....Craig W. | First Impressions
Keistofer Ash greeted me when I entered the store and in less than 30 minutes I walked out with my key card in hand. He showed me the exceptionally clean, well kept facility. They are well worth priceRichard E. | First Impressions
Thanks for taking the time to show me where the unit was and for being polite.Joshua M. | Overall Experience
Good storage 10/10 Only issue could be the amount of spiders in the storage area.Joshua S. | Overall Experience
A special kudos to the manager Ms Michelle Mitchell who made me feel like I matter to uhaul. She needs to move up in the company she is simply the best.VIVIAN T. | Overall Experience
Awesome customer serviceEDGAR R. | First Impressions
We have dealt with the facility for 6 years. Michelle and her staff have been terrific. Thanks much for all the help.Kerry F. | Overall Experience
Great staffOSCAR C. | Overall Experience
Trey and the boys were awesome with their help, going above and beyond what they needed to do. Thanks!Mark V. | First Impressions
Staff was very helpful answering questions. Great atmosphere!gary o. | Overall Experience
Very accommodating and provided outstanding service.Chiquita S. | First Impressions
If I need storage again, I will definitely go back to U-haul. Very responsible price, excellent staff, and the facility kept very clean.Angela O. | Overall Experience
DJ WAS VERY HELPFUL. The male who had owner on his name tag told me that I could move out a day late without charge. The manager was disrespectful about the situation. I need more room to write.Brian S. | Overall Experience
Very friendly and informative staff members that made the task of moving just a smid bit more convenient.vincent b. | First Impressions
Overall very satisfied and easy to work withSpencer A. | Overall Experience
Staff very helpfulEdward D. | First Impressions
Need to be a little more efficient with time.Thomas N. | Overall Experience
May need to extend access time or open earlier.Myron H. | Overall Experience
Recommend, great customer service ..Sharon K. | Overall Experience
I had no problems entering & existing the property. The staff was very friendly & courteous.LAWRENCE D. | Overall Experience
Great friendly service. Thank you Michelle.ronald l. | Overall Experience
Friendly and helpful staff.LINDA B. | Overall Experience
The employee did a great job of helping locate the best price for the amount of space needed, but I took convenience over price.Lance F. | First Impressions
I appreciated the ease of use and helpfulness of the U-HAUL employees.gary o. | First Impressions
I only had issues with uhaul when my stuff was in Houston Texas but Killeen Texas did a great jobAMBER G. | Overall Experience
We had no problems reserving, picking up, traveling with and returning our rented U-Haul trailer!Sharon L. | First Impressions
Thanks for the help!ANDY B. | Overall Experience
They were all courteous .JULIE A. | First Impressions
No problems at all and very professionaldamien l. | First Impressions
Michelle was very friendly. Once you have great people like Michelle with friendly and professional customer service, nothing can go wrong. Thank you Michelle and thank you U Haul.ronald l. | First Impressions
No issues with the storage. Just had issues when I was clearing my storage.. The gentleman with the beard who cleared my storage was rude and obnoxious. It seemed he did not like me for some reason.adrian a. | Overall Experience
While waiting to be assisted in the store, I was one of a number of customers whose presence and patience was not acknowledged. Missed opportunity for excellent customer service!KATHRYN W. | Overall Experience
I was greeted and treated with respect.LAWRENCE D. | First Impressions
Staff needs to be better trainedMario J. | First Impressions
She was very helpful and pleasant to talk with. Helped me with what I need and got me all set up.Tammy C. | First Impressions
The manager was very nice and understandingmichael b. | Overall Experience
Some water damage to equipment but all items are still operating so, all good man.Connor S. | Overall Experience
Time consuming and not enough people on duty for a Saturday caused lengthy wait times. Incorrect information made me stand in that line unnecessarily after moving in and turning in the truck.Cynthia D. | First Impressions
Very friendly staff. They physically showed me the location of my unit.Richard W. | First Impressions
Very friendly and great communication.Brenda L. | Overall Experience
Checking in was great. They were helpful even though we had to change the size of our storage locker to the biggest one due to our items not fitting.Arthur C. | First Impressions
For a change, there were no other clients than myself.Checkout was quick and easy.The attendant staffer was knowledgeable of procedures to be followed prior to and after checking unit. Would use againmarva s. | Overall Experience
Used for 8 months, never a issue. Always communicated and used great problem solving strategiesDevon C. | Overall Experience
My attendant was very helpful and knowledgeable of the products and services U-Haul Storage Facility offers. Jonathan is his name.marva s. | First Impressions
Great teamreginald f. | Overall Experience
The manager lady was the one to take care of me, she was absolutely amazing, great customer service, very helpful, explained everything to me, she took her time and made sure I understood everything.Zahira T. | Overall Experience
What a wonderful group of people! Upon renting I learned the storage was free the first month. It was clean; staffers were helpful and there was plenty of cool water to drink. I would use them again.marva s. | Overall Experience
I just want to send all members of the uhaul community a sincere thanks and appreciation for your assistance with our move from Vegas to here and to our final destination. Will use u all anytime.Delton D. | Overall Experience
Obviously infested with rodents my property being stored was all pooped on and damaged and not once was I contacted about changing bait or traps even though I doubt it would have changed anythingmichael d. | Overall Experience
Easy check in. Great customer service.Zahira T. | Reservation
Very satisfiedJoyce K. | Overall Experience
Our free storage still had the uhaul lock and our newly recommended uhaul lock in place when we arrived to return our 26 foot truck rental. Michelle was great making everything perfect for us next AM.Garth J. | Reservation
Great staff!chauncey h. | Overall Experience
The staff was Always great and helpful. They anticipated my needs and I have referred family and friends to this facility even though others are closer!Quo J. | Overall Experience
Highly recommend this location above all others in Killeen, TX. They are very customer oriented, and go beyond what’s necessary to be helpful to all customers. The equipment and storage is great too.elisa R. | Reservation
Friendly, helpful professionals!Alex H. | Overall Experience
A U-Haul truck was parked in the space I rented, and the staff was reluctant to move it. I asked for a refund. Michelle Mitchell focused on my angry reaction instead of the poor service.daniel b. | Overall Experience
The staff has all different kinds of answers for the same question. Wish you could have 24hr access to the climate control rooms.ZACH K. | Overall Experience
Very politeDANNY H. | Reservation
Manager and employees were very helpful in accommodating my needs. Thanks!CRISTOBAL Q. | Overall Experience
This facility is very busy due to the proximity of Ft Hood. Care is taken with everyone it seems. There doesn't seem to be enough staff at times though. All in all they do a very good job.Kerry F. | Overall Experience
I have had nothing but problems with uhaul from the beginning and now to the end of my move. One thing is my card keeps getting charged and I have to sit on the phone for atleast 30 minutes.Andrea H. | Overall Experience
Five stardenise d. | Overall Experience
On my last month's rental, I used 19 days of the 30. Am I eligible for a refund for the 11 days not used?wayne f. | Overall Experience
i don't like your policy about not getting a pro rated refund back if you pay your rent and move out 5 days later with notice,i was told that i could not get a pro rated refund 4/22/18-5/1/18Gladys T. | Overall Experience
The lady that helped me was very nice and professional. I can't think of her name!VELICIA L. E. | Overall Experience
Additional Services at this Location
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