Customer Reviews for U-Haul Moving & Storage of Central Burlington

767 reviews

3245-3267 Mainway   Burlington, ON L7M1A6
(Between Walkers line and Guelph line)

(289) 348-2323

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(289) 348-2323

3245-3267 Mainway
Burlington, ON L7M1A6
(Between Walkers line and Guelph line)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

The service was excellent! Rented a tow trailer and the staff was friendly and helpful from the moment I walked through the door to the moment I returned the trailer. I would highly recommend this rental location!!!!

Curtis S. 
Rating:
3.0

Reserved for 7am, was not ready until after 9am

Kevin M. 
Rating:
4.0

The truck had not been cleaned after the last rental. Many live bugs were inside flying and biting, dirt was evident and the windshield was covered in bug spats. Aside from this lack of maintenance the truck drove and pulled flawlessly.

Peter F. 
Rating:
5.0

Customer did not leave a comment.

DANIELLEELYSE B. 
Rating:
3.0

Customer did not leave a comment.

donalda D. 
Rating:
5.0

Always receive too notch, friendly service here. An extremely well run location.

CATHARINEM B. 
Rating:
5.0

Customer did not leave a comment.

COLIN S. 
Rating:
5.0

Customer did not leave a comment.

KEITHW J. 
Rating:
5.0

Customer did not leave a comment.

MICHAELW W. 
Rating:
5.0

No improvement needed for this new location. The staff are knowledgeable and friendly. We looked around at all of the available equipment and vehicles to rent and how easy it is to rent something.

KEVIN M. 
Rating:
4.0

Our overall experience was great- the truck had not been cleaned so we had to sweep it out, and we had ordered 2 dollies but only received 1, but otherwise all was well.

Aiden L. 
Rating:
5.0

Customer did not leave a comment.

Kenneth C. 
Rating:
5.0

Customer did not leave a comment.

MOHAMEDABDELMOHS A. 
Rating:
5.0

Customer did not leave a comment.

WBRENT N. 
Rating:
5.0

Customer did not leave a comment.

DAVIDW W. 
Rating:
5.0

Excellent service on a stressful day. Flexible terms and accommodating when last minute changes required. Thank you!

Alexander P. 
Rating:
5.0

I am a frequent renter of car trailers the staff at every location l have rented from and even the one time l dropped in Kingston have always been very helpful and courteous, always asking if there is anything else they can do for me, Thank you U-Haul for making my life so much easier!!

BRIANJ V. 
Rating:
5.0

Customer did not leave a comment.

NICOLAE C. 
Rating:
3.0

I ordered a dolly ($7) to be included with the truck but did not receive one. I tried to call the location afterwards to get it refunded but couldn't get through. I hope I am not charged for the dolly that was not included.

Michael M. 
Rating:
4.0

We left more gas in truck than we had to start with. We were told we get a refund with our invoice. We haven't received a final invoice.

Gary H. 
Rating:
5.0

Thanks for the great service and vehicle, it was clean, had low mileage and drove well.

GLENN G. 
Rating:
4.0

Customer did not leave a comment.

Stephen O. 
Rating:
4.0

The gas tank was lower than 1/4 full at pick up.

LAURENC M. 
Rating:
5.0

Customer did not leave a comment.

BRUNO P. 
Rating:
4.0

Customer did not leave a comment.

BRENDAN L. 
Rating:
5.0

Best service ever not what I have experienced on woody Rd same day. I felt I was welcomed by the staff. Thank you

FADY M. 
Rating:
4.0

Customer did not leave a comment.

Sandra B. 
Rating:
5.0

The young lady that looked after me was absolutely excellent. Her name is Kenzie Hoffmann,

RICHARD C. 
Rating:
5.0

Customer did not leave a comment.

Katie Z. 
Rating:
5.0

Customer did not leave a comment.

TERRY Q. 
Rating:
5.0

Very pleased with the experience, will be a repeat customer when I need to rent again

Brett T. 
Rating:
5.0

Easy pezzie pick up and on time ready.

FRANKT B. 
Rating:
5.0

Customer did not leave a comment.

TYRONP L. 
Rating:
5.0

Customer did not leave a comment.

AHMED A. 
Rating:
4.0

6000km on the truck and it looked like 150,000km. dirt everywhere, sticky drips, looks like someone sneezed on the window. my rental lasted 2 hours, I spent time lysoling the parts I had to touch to use it. wore a mask the whole time because it felt like the right thing to do. also the older lady who processed my rental at the retail store needs to ware a mask while working.

Michael B. 
Rating:
1.0

I didn't receive the dolly I paid for and there were only 5 moving blankets in my truck when I paid for 6 and they were all damp

Geoffrey J. 
Rating:
5.0

Very happy with this location and their customer service.

GREGORYR K. 
Rating:
5.0

Customer did not leave a comment.

Blaise D. 
Rating:
5.0

Great customer service, I will definitely use it again for my future move.

braeden V. 
Rating:
5.0

Customer did not leave a comment.

Tracey B. 
Rating:
5.0

Customer did not leave a comment.

JIANMING W. 
Rating:
5.0

Customer did not leave a comment.

SCOTTM G. 
Rating:
1.0

my reservation has been cancelled due to no availability of trucks. I was reserving one way from Milton to Guelph month ahead, I had to change my reservation and got a truck from Burlington and return it back to Burlington which led me to drove 120 KM extra due to your reservation system issues. please make sure when someone do reservation to make your best and get him a truck as required. it was very bad experience for me and I don't think I will do business with U-Haul in the future and can't recommend it to any of my friends. I did reservation early but the trucks availability is based on luck !!! if I found the truck this will be fine otherwise you will just say Sorry and that's it.

ABDELFATTAHFATHY E. 
Rating:
5.0

Customer did not leave a comment.

Janet M. 
Rating:
5.0

Customer did not leave a comment.

Nancy L. 
Rating:
5.0

Customer did not leave a comment.

JAYESHKUMARRAMAN P. 
Rating:
5.0

Customer did not leave a comment.

Fernando L. 
Rating:
5.0

Customer did not leave a comment.

Karen B. 
Rating:
5.0

Everything worked out well with the Truck rental.

David H. 
Rating:
2.0

My one way rental wasn't available at the reservation day/time. Tracy was excellent at trying to resolve the problem, but the only resolution was for us to drive a local truck there and back. This resulted in an extra $115 in gas that I had to pay for, and the $50 ‘rental guarantee' that was given to me didn't cover this. I was out of pocket $65 for something that wasn't my fault.

KATHRYNA G. 
Rating:
3.0

Clean the steering wheel which was dirty Especially in this Covid time And explain if we rent for 24 hr or 6 hr ?

NATHALIEAY L. 
Rating:
5.0

Excellent service!

Donald S. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE V. 
Rating:
4.0

Customer did not leave a comment.

DAVIDANDREW S. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW T. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Customer did not leave a comment.

Samra D.  |  Overall Experience 
Rating:
5.0

Maybe a walk around and quick lesson on truck Clearer understanding of mileage

Edward M. 
Rating:
5.0

Trucks are clean, well maintained, and very easy checkin and out. Great customer service

Mark R. 
Rating:
5.0

Customer did not leave a comment.

GREGORYW Y. 
Rating:
5.0

My customer service experience there was perfect! The agent was so friendly and helpful Excellent customer service

JOANNAG R. 
Rating:
4.0

Customer did not leave a comment.

AMMAR A. 
Rating:
4.0

Customer did not leave a comment.

Luc L. 
Rating:
5.0

Customer did not leave a comment.

Stephen C. 
Rating:
5.0

GREAT EXPERIENCE!

NICK E. 
Rating:
5.0

Customer did not leave a comment.

TYRONP L. 
Rating:
1.0

Why have i not received my receipt yet? So until i do i have a very negative impression!

JOSEPH T. 
Rating:
5.0

Customer did not leave a comment.

eldho P. 
Rating:
5.0

Nothing to note.

ROBERTE W. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
3.0

Customer did not leave a comment.

PAULD V. 
Rating:
5.0

Customer did not leave a comment.

Lisa C. 
Rating:
4.0

Customer did not leave a comment.

AMAURY J. 
Rating:
5.0

Customer did not leave a comment.

Joseph Z. 
Rating:
5.0

Wonderful customer service. Great experience. Thank you!

SCOTT L. 
Rating:
5.0

Customer did not leave a comment.

CRISTIAN I. 
Rating:
4.0

Could have the rental unit ready near the office for customers to pick up. instead of having to walk around a large yard looking for it. Especially for those of us with disabilities. Having to stop for gas right after picking up the unit is a pain as well. 1/4 of a tank of gas is not a lot even if it a short haul the last thing on your mind is stopping to fill before you get to your destination and again to bring it up to amount when you picked it up. I guess it's the best way for now. Returning was quick and efficient.

Peter H. 
Rating:
5.0

Customer did not leave a comment.

JIANMING W. 
Rating:
4.0

Customer did not leave a comment.

MATTHEWDAVID M. 
Rating:
3.0

Ordering on line is difficult. There should be a telephone number of renting location. Invoice for final charge needed to be requested.

Barbara W. 
Rating:
5.0

Staff was great. Website for make reservation, changes and pre checkin was very smooth and easy.

Mark W. 
Rating:
3.0

I was just charged an absolutely ridiculous amount for a very short rental time . I have never ever paid by the km on a rental at uhaul and as you can see I rent often . It was not explained to me that I would be charged by the km . I will never rent from you again . What a total rip off . Hugely disappointing experience. Not to mention it to the guy over 30 minutes for me to return keys . He had no idea what he was doing . Like I Sami I will not use your service again.

PAMELA L. 
Rating:
5.0

Both processes very good. Employees extremely helpful and polite. Would recommend to everyone!!

Bill M. 
Rating:
5.0

Easy peasy. Yo definitely need to update you website that the rental location has moved....

Wayne E. 
Rating:
3.0

This truck was licensed out of Arizona. Obviously hadn't seen any maintenance in years. The vehicle itself was so dirty, you hardly see through the windshield. There trash all over the cab and under the seats. The steaming was so loose I had to keep Turning the wheel left and right to try and stay in the lane while driving to and from the location. I could never recommend renting from U Haul and I'll be looking for another company for my next move. John Connolly

EARL C. 
Rating:
5.0

Customer did not leave a comment.

RONALDA H. 
Rating:
5.0

Customer did not leave a comment.

DEREK M. 
Rating:
5.0

Although the pickup location was not my actual requested location, the facility was efficient and met all expectations. Although Uhaul offered me extra mileage to offset the distance, the additional km's were not sufficient to cover my overage.

BARBARAB G. 
Rating:
5.0

Customer did not leave a comment.

Tracy V. 
Rating:
5.0

Thank you!

JUANCARLOS M. 
Rating:
5.0

This trailer has a lot of missing parts/One of the tailgate chains was missing. All the D rings inside the box were gone. The small tie down rings inside the box were broken off. Bounced on rough road more then any other trailer I have rented from U-haul. It also had a slight dog leg.

MICHAELG D. 
Rating:
5.0

Customer did not leave a comment.

LYNDAL S. 
Rating:
5.0

Customer did not leave a comment.

LIVIA J. 
Rating:
5.0

Quick, friendly and accommodating

PAULR B. 
Rating:
5.0

Vehicle had very toxic cleaning fluid doors Suspension was very bad

DANAM P. 
Rating:
4.0

Customer did not leave a comment.

Selom K. 
Rating:
4.0

Customer did not leave a comment.

Brian O. 
Rating:
5.0

A little bit of computer issue when I showed up but other than that is was smooth

Steve D. 
Rating:
5.0

Customer did not leave a comment.

CRAIGW M. 
Rating:
5.0

Customer did not leave a comment.

Greg R. 
Rating:
5.0

Very friendly staff, helpful, courteous and very quick to check in/out

Mario P. 
Rating:
5.0

Customer did not leave a comment.

Pat W.  |  Overall Experience 
Rating:
5.0

Fantastic service!!

Danielle L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

janusz b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffrey M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mary lou o.  |  Overall Experience 
Rating:
2.0

We had some issues getting into the facility once when we arrived at 7am and the door was locked. No one was able to resolve the issue and we had to leave. Also, on the day we moved out, we discovered that epoxy from a previous floor job had leaked into our unit and onto some of our boxes/content. I alerted 2 staff and no one even apologized!

Mary Catherine H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy L.  |  Overall Experience 
Rating:
5.0

So brand new! Love it!

Matt B.  |  First Impressions 
Rating:
5.0

Above Excellent in service, access and convenience. Amazing team that deserves raises!! Keep up the great work 😊

Danielle L.  |  First Impressions 
Rating:
5.0

All staff were very helpful and friendly to deal with at all times. I was a great being during the time we need a couple of storage lockers.

Caresource I.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Keith G.  |  Overall Experience 
Rating:
1.0

Management locked our unit without even an email. Inappropriate and not the way to correct policy violations. We didn't have a nonpayment issue but we used an inferior lock, locking us out with a more expensive one with no notice. Very inconvenient.

Alex B.  |  Overall Experience 
Rating:
5.0

From the moment I got there until the moment I left. Absolutely everyone that I talked to was courteous, knowledgeable and provided great customer service! I would absolutely recommend and friends or family use this location for their storage and rental needs! Thank you to UHaul Mainway for all of your help and service! You took a lot of stress away from both moving days!

Eric W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ENRI I.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Fredrick O.  |  Overall Experience 
Rating:
5.0

All around rating was what i needed at time of moving no worry one call did all thank you UHaul jessie S

Jessie S.  |  First Impressions 
Rating:
5.0

Let me say this location (3245 Mainway, Burlington) has been the Only u-haul facility that I have used where the staff (Jojo, Mia and all the others) were friendly and extremely considerate!! Kudos to the management! My tainted opinion from using the other locations was erased by my experience at 3245 Mainway. I will recommend Only You in the future! 👏 Lyn Gagner Marilu's Market Bakery Mgr

LYN G.  |  Overall Experience 
Rating:
5.0

The staff was courteous and helpful. The check in process was seamless and easy to understand.

al m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sheikh A.  |  Overall Experience 
Rating:
5.0

Nice and comfy, staff are so helpful.

Masimba P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lori S.  |  First Impressions 
Rating:
3.0

My Storage Unit was missing the pull rope and I am Not sure if the light bulb works on a timer or it Needs replacing. If the above mentioned was in good condition, I Would have given a 5 star. Overall Experience was Good and Will come back again if and when I Need Storage again.

aj h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

janusz b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Linda C.  |  First Impressions 
Rating:
5.0

Live dou g business with you been with you for more than 15 years

Paul C.  |  First Impressions 
Rating:
5.0

The staff are amazing - friendly helpful efficient and flexible! The new storage facility is great - clean well lit and lots of parking and room to maneouvre. Soon the storage access hours will be 24/7 which will be great.

Wendy B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Frederick C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rafael V.  |  First Impressions 
Rating:
5.0

I'm a local Real Estate Agent and the Uhaul phone line was impossible to get through BUT when I walked into the new Uhaul on Mainway Ave I was extremely impressed. Terrific service, very well organized, helpful and easy to find. The Manager was great, friendly with a very chipper, organized staff. I will tell everyone to go here, great to see customer service so important, great job!!!

Randal R.  |  First Impressions 
Rating:
5.0

The staff have been amazing. The gentleman working last night was so friendly and genuine. Tracy has been so accommodating throughout the whole process. Moving is a stressful time and this uhaul location has been so helpful. We will continue to use this location/facility and have already recommended it to friends. The only reason I said no to the access hours being convenient is because there is no access code to the storage facility yet. I understand it will be installed sometime within the next two weeks... so not a big deal. We are still very happy with this location.

Emma Supapol and M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Marilyn L.  |  First Impressions 
Rating:
5.0

I have dealt wuth this outlet for several years and have akways found them accomodating and professional.

jean D.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

Back
To Top