Customer Reviews for U-Haul Moving & Storage of Chain O'Lakes

1,991 reviews

236 W Rte 173   Antioch, IL 60002

(847) 603-4078

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(847) 603-4078

236 W Rte 173
Antioch, IL 60002

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Charles B. 
Rating:
4.0

Drop off is odd. You guys were open but Noone was there. So I dropped the keys in the drop box.

CHRIS P. 
Rating:
5.0

Customer did not leave a comment.

Lawrence S. 
Rating:
5.0

Customer did not leave a comment.

rafael M. 
Rating:
5.0

Customer did not leave a comment.

Gary K. 
Rating:
4.0

Had a month advance reservation and U haul did not have the vehicle at the location requested. Had to drive over two hours one way to location to pick up the truck. Was given one day notice.

CHRIS J. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
4.0

Customer did not leave a comment.

Brian J. 
Rating:
5.0

Customer did not leave a comment.

Jane D. 
Rating:
4.0

Customer did not leave a comment.

Richard K. 
Rating:
4.0

Customer did not leave a comment.

rafael M. 
Rating:
5.0

Customer did not leave a comment.

Jason C. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

Customer did not leave a comment.

Joseph R. 
Rating:
5.0

Customer did not leave a comment.

Patrick D. 
Rating:
5.0

Everything went very well and Arnold the store manager was awesome to work with too!!

lisa K. 
Rating:
4.0

Customer did not leave a comment.

Eric L. 
Rating:
5.0

Customer did not leave a comment.

Nicole B. 
Rating:
5.0

Chrystian was excellent. Best transaction I've had in a long time.

Charles H. 
Rating:
5.0

Customer did not leave a comment.

jeff J. 
Rating:
5.0

Customer did not leave a comment.

Kenneth W. 
Rating:
5.0

Customer did not leave a comment.

Linda E. 
Rating:
5.0

Customer did not leave a comment.

PATRICK W. 
Rating:
5.0

Customer did not leave a comment.

Joseph C. 
Rating:
5.0

Very friendly and helpful staff.

Shawn L. 
Rating:
5.0

Customer did not leave a comment.

Susan V. 
Rating:
5.0

Customer did not leave a comment.

Edward B. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Arnold and the Manager provided excellent service!

john K. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

Nothing, my experience was very good.

Peter R. 
Rating:
5.0

Customer did not leave a comment.

Justen P. 
Rating:
5.0

Customer did not leave a comment.

Mike L. 
Rating:
5.0

Customer did not leave a comment.

Salvador A. 
Rating:
4.0

Be sure the attendant at least verbally confirms that returned equipment passes inspection - as photos where taken & submitted before my leaving the pickup site.

PHYLLIS P. 
Rating:
4.0

Your on line 24/7 share really needs work, it took us 1 and 1/2 house to get the truck and 2 hours to return truck, worst app ever

Pam E. 
Rating:
5.0

THANK YOU!

Jodi S. 
Rating:
4.0

Again - locations were fine. Uhaul phone and customer service experience was not. 55 minute hold times, hangups while on hold for 30 minutes, and consistent changing of my reservation truck type and pickup location was hard to navigate and required hours of phone time.

Chad W. 
Rating:
5.0

Great customer service!

Anthony S. 
Rating:
5.0

Thank you for making our move easier!

Jodi L. 
Rating:
5.0

Keep doing what you are doing. Equipment is always ready and the staff is exceptionally helpful even when he is taking care of multiple customers. The only suggestion would be to have additional staff on hand for busy times.

Lee P. 
Rating:
3.0

Customer did not leave a comment.

latricia B. 
Rating:
4.0

The young man that helped me was very polite, very helpful, and very professional. Sadly it seems he is the only one working and servicing the whole store by himself. But he was very good.

Andris I. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
4.0

Customer did not leave a comment.

Stephen B. 
Rating:
3.0

Would like to see more people contact and less digital. Did not like using the internet to conduct business. Still waiting on a receipt.

Anthony F. 
Rating:
5.0

Customer did not leave a comment.

Kelly J. 
Rating:
5.0

none

Tim M. 
Rating:
5.0

Not one THING every thing was perfect!!!!!!!

Anthony M. 
Rating:
5.0

Customer did not leave a comment.

Ken S. 
Rating:
5.0

Nothing

KIMBERLY W. 
Rating:
5.0

N/A

Andrew V. 
Rating:
5.0

Customer did not leave a comment.

Robert K. 
Rating:
5.0

Great experience...easy pick up and easy dropoff.

DARRELL C. 
Rating:
5.0

Equipment was ready when requested, the service personnel ensured proper hookup, and unhooking at destination. Very friendly and helpful.

George A. 
Rating:
5.0

Great service!

Zenio K. 
Rating:
5.0

More staff

Nancy R. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
4.0

Easier drive in and drive out.

JAYDEN M. 
Rating:
5.0

Arnold was very nice and helpful

Angel A. 
Rating:
5.0

Customer did not leave a comment.

Charles B. 
Rating:
5.0

Great clean location, friendly staff, quick and easy check in and out.

Wojciech G. 
Rating:
5.0

Customer did not leave a comment.

Jorge E. 
Rating:
5.0

Customer did not leave a comment.

Terri V. 
Rating:
5.0

Customer did not leave a comment.

Jerry R. 
Rating:
5.0

The manager at my location in Antioch, IL was excellent. I was referred to use this location by a friend and they were right. Best customer service I've received in years.

JENNIFER M. 
Rating:
5.0

Your trucks need maintenance

Charity S. 
Rating:
4.0

Customer did not leave a comment.

Cameron H. 
Rating:
5.0

Customer did not leave a comment.

GREGORY K. 
Rating:
4.0

Customer did not leave a comment.

Lori M. 
Rating:
5.0

A very good experience. Outstanding facility with professional staff.

mike D. 
Rating:
4.0

Customer did not leave a comment.

Yvonne C. 
Rating:
5.0

Repeat customer x5! Great service! Pick up and drop off were smooth and effortless. Will use again.

james H. 
Rating:
5.0

Super good servise

Roberto T. 
Rating:
5.0

Customer did not leave a comment.

Richard K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph P. 
Rating:
5.0

The 15' truck we rented had a leak and got one of our cabinets wet. I let the front desk know.

Matthew F. 
Rating:
5.0

Quick and easy pick up and drop off

Greg K. 
Rating:
5.0

Thank you always being so helpful.

April S.  |  Overall Experience 
Rating:
3.0

Next time, I would not get a second floor unit. It has no elevator or any cart to help move stuff. Plus, I would never get a unit in the middle of the walkway either.. too much to walk plus one has to deal with the steps.. should be the cheapest unit!

Janet S.  |  Overall Experience 
Rating:
5.0

Any questions I had were quickly answered by Arnold or the rest of the staff. Move in was easy and the facility is very clean.

Bob L.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Wayne A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tara e.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Leslie K. 
Rating:
4.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

Ronald M. 
Rating:
5.0

My first time ever using Uhaul was such a breeze! The price, the ease of reserving, the fast attentive customer service. All around 10/10 would recommend 👌

Rebecca B. 
Rating:
5.0

Very easy to know how to drop off the equipment. The agent checked the truck quickly but thoroughly.

Morgan M. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
5.0

Customer did not leave a comment.

Jonathan D. 
Rating:
5.0

Customer did not leave a comment.

Adam W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Adam M. 
Rating:
5.0

Keep your equipment and your service the same! We have rented trucks three times in the past month and a half and have been so satisfied with value and service you will always be our go to for rental equipment!!

Lee P. 
Rating:
5.0

Arnold has a great customer focus and has always been very helpful for the time we have used this storage facility

River ridge C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICHARD D. 
Rating:
5.0

If you could make the shift to the new fiberglass containers quicker that would be helpful. The wooden ones can be very hard to open and close, especially when coming from cold to warm climates.

MATTHEW D. 
Rating:
3.0

Customer service was great. App experience was terrible. Trucks were parked on top of each other to the point where they had to give me a different truck. Dropping the truck off was a nightmare as the app kept saying there was an error uploading my picture of the odometer. But again, customer service came to the rescue and a really nice guy helped me out and take care of it. Would never do the app pick up ever again.

John V. 
Rating:
5.0

I told them that the brakes might be bad on the truck. I was impressed on this place. all of your places should look like this one

BRENT L. 
Rating:
5.0

Arnold, The person that took care of my check in and out was outstanding!

Thersea H. 
Rating:
5.0

Customer did not leave a comment.

JOHN G. 
Rating:
5.0

Perfect location. Serpentine belt gave out as I pulled into their driveway. Another 100 yards and I don't make it. Helpful in getting my truck repaired too

Ed K. 
Rating:
5.0

Have vehicle cleaned before next user. Do a walk around of vehicle with renter to identify scratches, knicks and dents. I took my own pictures to document issues.

Jeffrey B. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW D. 
Rating:
5.0

Customer did not leave a comment.

Matthew F. 
Rating:
5.0

Arnold is always friendly and helpful! This is my 3rd unit here

Joan P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Stephen B. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN B. 
Rating:
5.0

Customer did not leave a comment.

AARON K. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY S. 
Rating:
5.0

Arnold the manager was very helpful in changing my previous truck appointment to better accommodate my moving plans. Gave me a great deal on the truck and storage unit. Gentleman working the counter Sunday morning was very helpful, led us to our unit and recommended the easiest loading locations.

Michael S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

dan m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rose P.  |  First Impressions 
Rating:
5.0

Thank you for making the process easy. The man at the register who helped us check in was extremely helpful and friendly.

Jessica Z.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

LISA S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

paula w.  |  First Impressions 
Rating:
5.0

Great facility for what we needed. we moved our RV to the Uhaul facility in Grayslake as it was closer to home, covered, and had access to power. A bonus was the gate for a sense of added security. Thanks to Arnold and the team for everything, would definitely come back if the situation arises.

James P.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

SALLY C.  |  Overall Experience 
Rating:
5.0

They were well about average. I would use them again.

Daniel R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ben m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Krista L.  |  Overall Experience 
Rating:
3.0

Second floor was a b@@@. Trying to get anything moved in when sliders closed at 7pm was a pain in the a@@. Looks like the 2nd floor wasn’t mopped in a month.

patricia m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Philp H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tim P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ADAM G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT D.  |  First Impressions 
Rating:
1.0

My account went delinquent over 2 years ago and I had to forfeit the unit which was unfortunate but oh well. They told me it was going to auction February of 2020 And that it was too late to pay it off.. Then 6 months later they get ahold of me telling me that I had another 6 months of rent plus delinquent fees racked up and that the unit was not sold. I told them I wasn't gonna pay over a $1000 to just send it to auction. Here we are August of 2021 they just told me they sold it for a $140 that I have to pay the difference between that and $2800. They lied to get my bill up so they could rake me over the coals when I was clearly not in a good financial situation.

Keith S.  |  Overall Experience 
Rating:
3.0

I was ready to give this facility better ratings but when I needed to access my locker I found it was locked, with a tag claiming I had not paid my monthly fee. However, I was able to provide the payment receipts to show I was in good standing once the store opened and should not have been locked out. Unfortunately this situation came as I was trying to move my son to his new residence in preparation for college, and we were delayed several hours in loading our U-Haul rental and getting on the road.

Fjay B.  |  Overall Experience 
Rating:
4.0

Advanced Notification should have been made if the reserved unit (10x10, split level thats temperature controlled) was not available. That was what I had reserved. Instead I have 2x 5x10 units that are not temperature controlled and only upstairs upstairs. I went in to get an additional lock and waited for over 20 minutes and didn’t see anyone inside or someway to ring for help. Another associate should have been there vs having one person on duty on a Saturday morning which is probably a very busy day for this location. I left and came back like 30 minutes later. Service was redeemed with the second / final guy who finally helped me with the missing lock and then with the truck return.

Amy E.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kaitlyn t.  |  First Impressions 
Rating:
5.0

Staff was great!

Larry F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melissa P.  |  Online Move In 
Rating:
5.0

Arnold is a great asset!

brian m.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michelle L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tonya T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Larry F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anne B.  |  First Impressions 
Rating:
5.0

Very pleasant to work with and facility was very clean.

Janet L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jordan G.  |  First Impressions 
Rating:
5.0

Everyone was extremely helpful and friendly. I was totally satisfied with renting from this U-haul facility.

Catherine W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lois B.  |  Overall Experience 
Rating:
5.0

Very clean facility and professional staff! We also ordered boxes online and the pickup process was very easy.

Bob L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Linda F.  |  First Impressions 
Rating:
1.0

The roof is leaking throughout the building and was above out unit the entire time. We complained multiple times and had to have them shopvac the top of our unit at least 10 times well we were there. Our stuff only stayed dry because we bought our own tarps and made a separate roof for the unit.

SARA S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRIDGET L.  |  First Impressions 
Rating:
1.0

This facility needs more workers I waited 30 min to get help, I could see the frustration on the employees face he needed help and he was doing his best but couldn’t handle the amount of customers , what is available on line is not what is available at the store , I was told I would receive a call to confirm my storage unit yesterday , I’m still waiting! , I will have to go back today and hopefully get an answer? How can you rate a store when it’s not the employees fault, hire more workers!!!!!

RACHEL W.  |  First Impressions 
Rating:
5.0

Place is awesome. Very happy that we stored our stuff there. Two years and zero problems with our stuff. Owner was a great guy.

Nathaniel H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Heidi W.  |  Overall Experience 
Rating:
5.0

Everyone was extremely friendly and helpful. Thank you :)

Laurie W.  |  First Impressions 
Rating:
5.0

This U-Haul location is by far the number one place for customer service, friendliness and efficiency!!! They are on top of their business and do it so well with a SMILE even behind a mask! The whole team does a superb job, wether it is for a truck, storage unit, getting a hitch or selling merchandise to assist you with your move. Arnold and the team are hands down the BEST!!! High recommend this U-Haul location!!!Much appreciation to all!! Michelle and Randy

Michelle L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

benneta F.  |  Overall Experience 
Rating:
5.0

General Manager Arnold is so helpful! Second time renting a vehicle too!

Joan P.  |  Online Move In 
Rating:
5.0

This Uhaul storage site was great from the first day to the last. The manager, Arnold, runs a first class operation. He was always accommodating to my needs. Overall, a very positive experience.

terry b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Guy A.  |  Overall Experience 
Rating:
5.0

Used truck rental four other times and storage twice. Always clean and friendly prrsonel

Heidi W.  |  First Impressions 
Rating:
5.0

Great staff. Don’t change a thing.

Donald K.  |  First Impressions 
Rating:
5.0

Arnold Clark was so helpful and made storing all of my belongings from college stress free! I would 100% recommend this place and ask for Arnold if you have any questions - he is extremely helpful and knowledgeable!

Natalie N.  |  Overall Experience 
Rating:
5.0

Arnold is a very good manager. Keeps things moving, and surely knows his store. Very personable, and treats his customers with respect. Much thanks to Arnold for helping us during this hectic time!

Joseph F.  |  First Impressions 
Rating:
5.0

Thanks! Checking in and getting access to the unit was easy. Brandon was very friendly and helpful.

dan m.  |  First Impressions 
Rating:
5.0

Arnold and everyone at the facility was very friendly and helpful any time I needed it! Thank you!

Melanie G.  |  Overall Experience 
Rating:
5.0

I talked to two at three different people and they were all friendly and helpful. A majority of my questions and communication was with Arnold.... he is awesome! Very helpful, flexible, and knowledgeable. Thank you!

Laura K.  |  First Impressions 
Rating:
5.0

Arnold Clark was super nice, helped me out by switch my unit from the second floor to the first. He was knowledgeable and very informative and made this experience with a storage unit so easy! I will definitely use this location for any storage or truck rental needs i may have in the future!

Ronni W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Guy A.  |  First Impressions 
Rating:
5.0

very happy with the Antioch location they worked with us on all issues and helped us out tremendously.The other location in Lake Villa Rt 59 they totally FAILED did Not have our truck we reserved

catherine l.  |  Overall Experience 
Rating:
5.0

Staff very friendly and helpful from start to finish!! Thank you

Heidi W.  |  Overall Experience 
Rating:
5.0

Very helpful and accommodating

Daug V.  |  First Impressions 
Rating:
5.0

Steven was patient and helpful. Thank you great service

Yesenia M.  |  First Impressions 
Rating:
5.0

super clean, friendly staff, great pricing!!

Heidi W.  |  First Impressions 
Rating:
5.0

Your representative Arnold Clark was very knowable and patient he walked me through the facility twice he definitely gets my vote for employee of the month award

Marsha H.  |  First Impressions 
Rating:
5.0

Took there time to showed me around.

stephen r.  |  First Impressions 
Rating:
5.0

I rented 2 trucks and 2 units at this location, and my experience was always good. Would definitely reccomend and use again in the future. Arnold the general manager is very friendly and helpful.

Adam G.  |  Overall Experience 
Rating:
5.0

Arnold the Manager did everything in a very professional matter

JOE C.  |  Overall Experience 
Rating:
5.0

The service was excellent the general manager and all personnel were professional and helpful

maria m.  |  First Impressions 
Rating:
5.0

the truck I had the sterring needs to be checked

michelle j.  |  First Impressions 
Rating:
5.0

Arnold and his team were very helpful and courteous.

carey b.  |  Overall Experience 
Rating:
5.0

I would definitely rent there again. I was using this for short term storage. Great, friendly staff.

Russell A.  |  Overall Experience 
Rating:
5.0

Access to place 24/7 to who ever pays what ever price payed should be allowed! Alarm gets very annoying when you do sign in and it still goes off.

Oscar M.  |  Overall Experience 
Rating:
5.0

The workes there were very nice and extremely helpful with helping me with my storage unit. I would recommend this place anytime.

Chris P.  |  First Impressions 
Rating:
5.0

Good Experience, no issues

RAYMOND K.  |  Overall Experience 
Rating:
3.0

The staff at this facility were very nice and helpful, but the communication between people was lacking. It took a minimum of 4 phonecalls/emails and 2 personal visits to end my contract.

mary r.  |  Overall Experience 
Rating:
5.0

Grant, U-Haul Rep, 10 minutes before closing treats me like the first client of the day. Professional, thorough, detailed review of access, location, and unit security. Spotless building/storage unit.

Stephen C.  |  First Impressions 
Rating:
4.0

I may rent a unit for my business this summer. Thank you, your service was great.

Arleigh B.  |  Overall Experience 
Rating:
5.0

All the staff there were great! Arnold the GM really knows his stuff! Will definitely recommend this location!

SCOTT P.  |  Overall Experience 
Rating:
5.0

Very helpful

gabrielle s.  |  First Impressions 
Rating:
5.0

nice and secure facility. Clean too.

jerry k.  |  Overall Experience 
Rating:
5.0

Patient and professional

ed b.  |  First Impressions 
Rating:
5.0

Thanks!

KIMBER P.  |  Overall Experience 
Rating:
5.0

For the time used it was a well maintained facility and I would use this location again.

Kimberly P.  |  Overall Experience 
Rating:
5.0

Always clean very well maintained the staff was always willing to help very understanding definitely will go back if ever need a storage unit again

MARY S.  |  Overall Experience 
Rating:
5.0

Indoor storage was just what I needed. Very close location for me.

David S.  |  Overall Experience 
Rating:
5.0

Moving is a difficult life change at the minimum, but U-Haul Storage in Antioch, IL made the experience seamless and easy. They were helpful, flexible and very personable:)

mary r.  |  Reservation 
Rating:
5.0

The facility was clean and secure

Chris K.  |  Overall Experience 
Rating:
4.0

Thank God for the guys at the Channel Lakes U-Haul in Antioch Illinois ! They were Awesome as whoever answers the phone after hours messed everything up!! I mean everything!

Sheryl A.  |  Reservation 
Rating:
5.0

Everything was very easy,

Adam B.  |  Overall Experience 
No reviews have been submitted for this location.

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